O'Brien's in Pakenham were very unprofessional and certainly do not look after their vendors, they make shocking comments to their vendors and are very good at telling lies, they also send terrible text messages to their vendors and attempt to force the vendor to do what they want! Please do not use them and be careful!
- Verified customer
New purchaser BE AWARE - Wantirna office
I bought a property through this agent. The agent indicates that the set of keys to be collected from their office after the settlement. However after the settlement when we collecting the keys guess what - they only pass us one key for the front door! There are no keys for the mail box, backyard or the garage remote. We asked them to contact with the vendor to resolve this issue caused by their office failing to conduct the due diligence check and they informed us that they are unable to help. I believe they should already aware of the keys' i...ssue given they had so many openings before the sale and I am shocked that they are still providing the misleading information to their client. Their conduct is very unprofessional ,irresponsible and unethical. I end up paying thousand dollars to change multiple lockers and the garage motor in a month time. Apparently this company is only focus on their sales and commissions on one deal and they don't expecting return business.
Highly recommended Dimitris Koptis
Dimitris Koptis is a legend. He was able to achieve a higher price I anticipated. His warm friendly character helped me to all this difficult process . He is remarkably honest and i would recommend to you all to use his services.
The reviewer stated that an incentive was offered for this review
So professional, honest and have your back in every way
A huge credit to Katie Oliver and her Team
I wanted to thank you for your professionalism and understanding in the sale of my brothers home in Hastings. We met up with many local Realtors prior to meeting you. We feel that by selecting your real estate firm helped us sell the house for the best price in a timely manner. You and your team were most helpful and they treated our sale with the utmost professionalism you could ever ask for.
This property had only a few open house visits on the weekend, with prompt responses and I feel that ...it was a great compliment to your advertising and Sales team. I was very excited with how you managed various real estate publications and made the house look amazing. I feel like you went above and beyond to get my brother out of his pickle and we can not thank you enough. I also feel that your experience and friendly manner helped the buyer of his home feel more at ease with the purchase. And..... You not only sold his home quickly, you came through promptly and found a rental for him to move straight into. Given my brothers circumstances, you were companionate and took a genuine look at it and helped in every possible way.
They treat people like crap
Berwick office was absolutely terrible to deal with moved into a house that had no bond clean done .
The way we were treated by several staff members was digusting maybe if we had lots of money to spend they would treat you differently.
A new realestate took over the property within 1 day all repairs were fixed,
O'Brien Real Estate - Keysborough Office
Bought a brand new townhouse in Keysborough. The sales representative is good but not enough experience with selling a new town house. Settlement was delayed due to body corporate not ready, vendor conveyancer was terrible and now have a few issues with the house and NO ONE (vendor nor builder) take responsible.
An O’Brien Real Estate agent sold the apartment I’m renting. As a single mum, working full-time and going through a tough divorce, having to go through open for inspections was the very last thing I needed. However, I bent over backwards to accommodate this real estate agent, as I was told I could get compensation for my efforts and because being in a position of having to rent, one does not want to get a reputation of being a “difficult” tenant.
In the end however, she told the landlord that I was uncooperative, which left me with nothing fo...
Berwick branch worst ever real estate
Absolutely appalling service constantly tell lies
Never ever return calls even Dean O’Brien couldn’t be bothered to return my call even though girl knew how upset I was and many many promises made to ring back
How they stay in business I have no idea because they don’t give a dam about there customers
They are rude etc
If I was a landlord I would run away as fast I could cos you are paying a lot of money for them to do nothing
I viewed a rental within 1 day or it being advertised put application in same day was told only did private v...
Poor service starts at the top
O’Brien’s real estate cranbourne office are managing 2 properties on my behalf.
We had a number of issues with one tenant and I tried calling the property manager numerous times and also left messages with reception for her to call me as well. When this failed over a 2 week period I emailed twice and no response.
I contacted the sales person who sold me the properties and he put me in touch with another employee who rang me and assured me that she will be in touch upon looking in to it.
No call from this lady either and no reply to my emails so I decided to email the Director Mr [name removed] himself and guess what no response from this gentleman either
How do companies as pathetic as this stay in business????
Our house sale was an Impressive experience !
Thank you to the Berwick team, especially Alistair and Rikki, for selling our home this week.
Your attention to details in the sale campaign was very professional.
We are very pleased we chose your company and would recommend you to others looking to place the sale of their home in capable hands.
- Verified customer
What an experience!!!
Well, I don't know what O'Briens Real Estate were like in 2016 but I do know what they are like in 2018! And I can honestly say if you don't give them a go, you are missing out. I'm not writing this as a disgruntled renter but as a home owner who needed to get a good price on the sale of their property. O'Briens (specifically Simon from the Cranbourne office) were outstanding to say the least. Always helpful, friendly, courteous and professional and better still - HONEST!!! He didn't lead us on to think our house was worth more or less tha...n its value. He was straight down the line, 'if you want $... you will need to consider doing this...'. The lead up to auction was stressful and he was there to keep us level headed and the outcome WOW! We couldn't be happier. Simon gave 110% the whole time. All I can say is - what you get with O'Briens is real and straight talking, if that's not what you're into then go elsewhere but if you really want to sell your home for the best price then listen to the advice they give and run with it, you won't regret it. Thankyou Simon and O'Briens.
A huge thank you to, Narelle for the outstanding work and positive attitude displayed to us from the very start of our inquiry until the successful singing of our offer by the vendor. She once told us in our first meeting that she has a big heart for her clients and indeed, she hasn't failed us. The overall experience was very good and has given us the impression that the company as a whole is run by responsible people.
O'Brien Real Estate - Berwick office
A big thank you to O'Brien real estate rental department in Berwick for all their time, help and support in assisting me with finding a rental for my edlery parents. Their service has been outstanding (thank you Jenna). We really appreciate everything you have done for us. Highly recommend this group.
Keys after settlement, not available
Settled on an apartment yesterday, woohoo! Off we go to pick up keys from developer as instructed, unaware that the developer closed day before, Thursday 21st December, and will re-open mid Jan 2018. Contacted selling agent O'Brien Real Estate in Frankston and explained the situation. Instead of offering to help us, they said that we should have given them permission to pick up the keys and that it was our fault that this had happened.
After applying for a house through O’Brien Pakenham I am so disappointed in the lack of communication and respect, I found the lady in charge of rentals to be totally unprofessional and just rude! When I have the opportunity to sell or rent in the future I will stay completely clear of this realestate, I have had dealings with other agents in the area and believe me there is a big difference on the level of professionalism!
I will never go through this company again. We were tenants, they entered the house twice without consent, one of the times they said there was an inspection the following morning and I asked to move it to another day as this was the first I'd heard about it(at 3pm), they agreed to change the inspection(they came in anyway) second time there was NO CONTACT AT ALL, they just let themselves into the house while we were not home. From day one NOTHING got fixed on the property, including the lock/door handle on the front door when it swung open fro...m the wind twice in the middle of the night. NO communication unless they wanted something, I was ignored for months and follow up emails were ignored. When I spoke to higher management, he seemed to be compassionate, then he dissapeared and never responded after listening to me the first time when only half of my problems had happened. I will NEVER trust this company again they are all disprespectful!!!
Have has a bad and stressful experience of selling my house through O'brien. Stay away from them.
I decided to sell my house through O'Brien. They convinced me to pay the most expensive marketing package to achieve a higher price. They couldn't sell my house in more than 8 months so I had to withdraw my house from sale.. Very unprofessional, I come across some potential buyers who told me my agent never replied to their enquiries. Listed with Grants they sold my house within a few weeks. I paid a much much lower commission and marketing fee.
I will never deal with O'Brien Real Estate again.
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