Very unprofessional and poor service.
Once they get you to sign the authority form, they disappear and won't answer your calls or texts.
[Name Removed] the agent in Narre Warren office deceived me by giving me falls promises.
He listed a property on the market for 7 months , zero offer!!!
So , don't try this office if you are buying or selling :(
Property Management Carrum Downs service worst Ive experienced
CANNOT in good faith recommend this office to anyone looking at property management of a rental.
Photos at both inspections they did were blurry and all in duplicate so you dont get as many as they promise when you sign up. Inspections were poor with no care factor
Property managers you end up dealing with are inexperienced juniors with terrible communication skills, particularly in email. I had 3 different property managers in <1 year!
They forgot to notify me of a water leak in both bathrooms the tenant had advised them of. I only learnt of...
Thank you so much to Isabelle, my rental property manager from Berwick.
I and my daughter were renting an apartment and have found Isabelle was very helpful,respectful, polite and considerate. She coordinated between us and the landlord very well during this restriction..Excellent prompt communicator.Well done.
Sally and Catherine
We bought our house through the Cranbourne branch and were totally disappointed with the sales service.
The solar system was stated to be 4.7 kilowatts in the advertising brochure and turned out to be only 2.0 kw.
The outdoor undercover areas had eight lights fitted and looked very useable until we found that there were no globes, no switches and no wiring , all in all total misrepresentation with intent to deceive.
The agents reaction when asked for help was "Don't come in to the office " .
They seem to have a , we've made the sale ,got the money , now f--- off attitude.
Not in any way helpful.
Melinda Jansen- Despicable
Unprofessional. Disgusting mannerism. No people skills. Rude. Unhelpful. 30 years in the business??? HOW??? Actually laughable! O’Brian real estate, need to rethink the person sitting behind that desk. As Melinda is the first and last impression.
Incompetent property management, and NO CARE FACTOR!!
Obrien managed my property though 3 different offices, but each one was useless and caused me more stress than if I had done it myself. They dont value communication, honesty or loyalty. Ive had money removed from my account without permission, had to pay late fees because they couldn't pay my water rates on time, had furniture taken by the tenant with no reimbursement from head office and generally been fed constant lies about their lack of responsiveness.They only return phone calls when it suits them, and head office does not want to deal with complaints. They may look professional but are anything but. My advice stay away.
Unprofessional , Demanding, pushy
Craigieburn office wasted our time , were demanding without using some common sense either. They don't reply unless it suits them.
Are there any reliable real estate agents left, any office staff that actually bother to return a call, any that don't get pushy on the first call and actually abide by what is advertised on their site without lying when it comes down to the crunch.
I would not recommended them . Yet another unprofessional agent.
I think the next royal commission should be on shifty agencies all their departments sales and rentals.
OBrien Real Estate Werribee, extremely happy
My partner and I recently purchased a house through O'Brien Real Estate Werribee and could not be happier! Lynne assisted us the whole way through the process and made it very easy and enjoyable. No lying or telling us what we wanted to hear. Even helping us out with recommendations for conveyances and building inspectors. Thanks Lynne!
OBriens realestate Berwick, Never Ever Ever!
We used OBriens in Berwick to manage our investment property for 8 years. In the beginning things were fine. As years went on we had to chase them to collect rent in arrears, time and time again. At every inspection the house condition was deteriorating and nothing was said to the tenants to amend this. Eventually we told OBriens that we were not going to renew the lease 5 months later because we were going to sell the property. On their advice we agreed to tell the tenants of our decision. Less than two weeks later we found out that the tenant...s were moving out immediately and so breaking the lease for the rest of its duration. We then found out that OBriens had put them into another property managed by them! We had been shafted! We then spent months cleaning painting and completely renovating the house and garden. OBriens talked us into using them as the selling agent promising great service, low cost fees and a fantastic sales experience as way of apology for the rental debacle! Against our better judgement we agreed. Once again we made a huge mistake! The agent was lazy, negative and useless at her job! The house was always the problem. She complained to us about everything. At one stage she reminded us how much we had originally paid for the house so telling us we were making enough profit!! We were losing money and she knew it. We caved in at the end and sold for many thousands less than we expected and needed. What can we say about OBriens Berwick? They are liars, cheats, totally unprofessional and money grabbing outlaws. We would advise people to never ever ever use them to manage or sell their property. We learned the hard way!
O'Brien's in Pakenham were very unprofessional and certainly do not look after their vendors, they make shocking comments to their vendors and are very good at telling lies, they also send terrible text messages to their vendors and attempt to force the vendor to do what they want! Please do not use them and be careful!
- Verified customer
New purchaser BE AWARE - Wantirna office
I bought a property through this agent. The agent indicates that the set of keys to be collected from their office after the settlement. However after the settlement when we collecting the keys guess what - they only pass us one key for the front door! There are no keys for the mail box, backyard or the garage remote. We asked them to contact with the vendor to resolve this issue caused by their office failing to conduct the due diligence check and they informed us that they are unable to help. I believe they should already aware of the keys' i...ssue given they had so many openings before the sale and I am shocked that they are still providing the misleading information to their client. Their conduct is very unprofessional ,irresponsible and unethical. I end up paying thousand dollars to change multiple lockers and the garage motor in a month time. Apparently this company is only focus on their sales and commissions on one deal and they don't expecting return business.
Highly recommended Dimitris Koptis
Dimitris Koptis is a legend. He was able to achieve a higher price I anticipated. His warm friendly character helped me to all this difficult process . He is remarkably honest and i would recommend to you all to use his services.
The reviewer stated that an incentive was offered for this review
So professional, honest and have your back in every way
A huge credit to Katie Oliver and her Team
I wanted to thank you for your professionalism and understanding in the sale of my brothers home in Hastings. We met up with many local Realtors prior to meeting you. We feel that by selecting your real estate firm helped us sell the house for the best price in a timely manner. You and your team were most helpful and they treated our sale with the utmost professionalism you could ever ask for.
This property had only a few open house visits on the weekend, with prompt responses and I feel that ...it was a great compliment to your advertising and Sales team. I was very excited with how you managed various real estate publications and made the house look amazing. I feel like you went above and beyond to get my brother out of his pickle and we can not thank you enough. I also feel that your experience and friendly manner helped the buyer of his home feel more at ease with the purchase. And..... You not only sold his home quickly, you came through promptly and found a rental for him to move straight into. Given my brothers circumstances, you were companionate and took a genuine look at it and helped in every possible way.
They treat people like crap
Berwick office was absolutely terrible to deal with moved into a house that had no bond clean done .
The way we were treated by several staff members was digusting maybe if we had lots of money to spend they would treat you differently.
A new realestate took over the property within 1 day all repairs were fixed,
O'Brien Real Estate - Keysborough Office
Bought a brand new townhouse in Keysborough. The sales representative is good but not enough experience with selling a new town house. Settlement was delayed due to body corporate not ready, vendor conveyancer was terrible and now have a few issues with the house and NO ONE (vendor nor builder) take responsible.
An O’Brien Real Estate agent sold the apartment I’m renting. As a single mum, working full-time and going through a tough divorce, having to go through open for inspections was the very last thing I needed. However, I bent over backwards to accommodate this real estate agent, as I was told I could get compensation for my efforts and because being in a position of having to rent, one does not want to get a reputation of being a “difficult” tenant.
In the end however, she told the landlord that I was uncooperative, which left me with nothing fo...
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