Ocam

0 review. Do not buy from them. Ordered a ute roller cover. That would accommodate my sports bar. Got delivered . Roller cover came with very basic instructions, had to watch there instuctional video of another car., as instructions were terrible. Extra brackets, and bolts,, and a template to drill into brandnew cover, I assumed for sports bar..… Read more

no instructions at all? Rang them , no one could help me. No one should be drilling into anything, especially from top of new cover.... measurements of their template was wrong anyway,.. have been dealing with them all week.. asking for brackets like every other manufacturer offers for their sports bar installation..onto a roller cover. Sad...

I will start by saying that my warranty claim was assessed rather quickly and approved in relation to an awning issue - good outcome. When collecting the warranty item from a store, I ordered and paid for 2 awning walls that I was advised were physically located at another store with the offer of free postage. I later get text advice confirming… Read more

that my items are on 'back order'. I query and am advised that there was an error - apologies given. I then get advised that my order is on its way - 1 week later with no communication in between but think this is a good outcome. Package arrives - only 1 of 2 items present. I again query if there is a second package coming. More apologies about lack of communication and advised that they forwarded one they had in stock but the other is on back order and I will be kept updated - seems like they are trying. 8 weeks later, no updates so I check in to see how it is going. More apologies and they will get back to me with an update shortly. Another 6 weeks later and still no updates, so I check in again and am getting frustrated with the process. They now advise that they have request an update 'from management'. Next day I am advised that stock will arrive in approximately 6 weeks time which would be 6 months after the purchase was made (for items in stock). I ask them to clarify if any stock has been available in the last 4.5 months as no-one would pre-order if they knew it was would be a 6 months total delay (not that I did anyways). They respond that shipping delays are out of their control. Refund request made and they advise it will take 3-5 business days, or will that be months I wonder......................

I am writing this review due to the poor customer service I received. The actual product is very good and fits perfectly; I have no issues with the quality itself. The problem started when I accidentally purchased a 2-piece bash plate instead of the 3-piece version. Unfortunately, I didn’t notice this mistake until after installation. I had the… Read more ·  2

installation done at a garage, and the mechanic only informed me that it was missing a third piece once the installation was complete. I contacted OCAM 4x4 immediately to ask if I could purchase just the third piece without returning the current set, as they have a 30-day return policy. I was told that the part is on backorder for a long time, and they could not give me any estimate of when it would be available. I then asked if I could return the current set and instead purchase the 3-piece bash plate. This request was refused solely because the product had been installed. The installation had just been completed, and I could have easily removed, repacked, and returned it from the same garage. The product was still brand new and had not been driven at all. I find this to be very poor customer service and a lack of understanding toward the customer. I am now forced to wait an unknown amount of time for the third plate, leaving my gearbox fully exposed and preventing me from going off-road. This entire experience has been extremely frustrating and disappointing.

UPDATE UPDATE I got a call from sale management Claudette. She was very helpful and understanding. We both came up with a great solution and I am 100% satisfied. Great company and great quality product.

Purchased the Manual Roller Shutter for my new GWM Cannon Ultra and installed it myself. Never done it before but the Ocam staff provided me with support and answered my questions to guide me through it. Really happy with the end result and the product looks fantastic on my car. Great product and the Ocam staff were amazing and professional. Thanks Ocam. Show reply

The customer service I received while in store was of a high standard,. Regarding the products that I’ve bought at this stage, they have done exactly what was said they would do and the quality of the items Are exactly what was stated. Long-term use will show how well they’re made and how well they’ll stand up. I will do a review of my OCAM Night… Read more ·  2

Sky Awning 2m x 3.0M and my OCAM Night Sky Camping Instant Shower Awning after a few months of good use, also the Custom floor mats I purchased fit very well and appear to be well-made and at this stage very happy with them. Overall the price of what I paid for the three items recently was very reasonable and I would recommend OCAM products I purchased Thank you to the Team at North Lakes

Paid for a roof rack in September 2025, hoping to have it by November 2025. It is now February 2026 and no roof rack and no reply from OCAM. So so disappointed. A lot of money down the drain. I will never buy anything off OCAM ever again.

Oh dear, this is very disappointing.. I'm glad I checked the reviews first before placing an order and paying for a roof rack that is shown as a backorder. So many unhappy customers and bad experiences.

This company is only good for selling products, but if you want to return anything- good luck, because they’re after sales ‘service’ sucks. Firstly, you have to go through an automated system, which eventually leads to a human in Australia, but they transfer you to what sounds like a ‘customer care’ centre in the Phillipines. Then the fun begins.… Read more

In summary, I brought a throttle controller from the Bibra Lake branch, installed it the next day as per instructions and it just didn’t feel right. Basically it made everything worse, until the following day it killed my throttle completely and I had to limp to the side of the road. I disconnected and removed the controller, and went back to factory which returned my car to normal. Fortunately I’d retained all original packaging so returned the product to its original box and it all looked as I’d opened it. I called OCAM on the following Tuesday, eventually got through to a human who directed me to their ‘care centre’ number to text what my issue was. I sent a text but I got no response all day. I called the following day, explained it all over again to another human who told me someone would get in touch. I then got a text from the number I texted the previous day but they obviously hadn’t read my message which was directly above theirs, so I told them to call me. I then got a call from someone who sounded like they were in the Phillipines, and after explaining it all AGAIN, they told me they would get the package collected, and on their receipt of the package it would be sent away for testing to determine if the product was faulty, and only if that was proved would I receive a refund. I told them that wasn’t acceptable, and that I should be refunded once they had received the product, and any issues with the product was between them and the manufacturer. So then it was suggested by the ‘care centre’ to provide evidence that this product was faulty. I said I can’t as I’d already removed the product and repackaged it back in its original packaging, and also that’s not my responsibility. My statement of problems incurred should be sufficient for product return and refund. So after they continued to repeat their only option as stated above, I asked to speak to someone else and when that failed I decided to call a different OCAM number, but unfortunately they’re all connected and all go to the same place- the useless ‘care centre’. Is there anything more frustrating that sitting on hold, listening to an automated message on loop, telling you ‘how important your call is’ while ignoring you, and how OCAM provides ‘excellent service’ while giving you the worst service. Just go somewhere else.

Products are good but customer service can be lacking if you have issues. It will get resolved if the Customer Service Manger gets involved, but a pity it has to go that far for a simple thing. I will buy from them again as I like their products and hope I have no issues.

Not one to complain usually work with service teams to get a resolution. In this case though ocam sent out a product, arrived 10 days late after a follow up. Also broken, requested a replacement. I was told to take it back to the pickup point to be taken away for a review. No one picked it up, no follow up from Ocam and also no returned phone call… Read more

after many attempts to contact their service team.

Positive note, when I was speaking to the service team they seamed to want to help with my issue. Unfortunately the we’re not able to and now wont return my calls

at this rate i do not rate ocam. when i ordered my mirrors i was told will be arriving mid to late oct, then told mid to late nov. now no email and just rang to find out late december!! so you lied about arrival of a new product to get sales nothing is delayed in shipping 12 weeks it didn't even get onboard till then. now im leaving for a trip… Read more

around aus in 2 weeks and have to purchase crappyy clip on mirrors and somehow get my product delivered to me if it ever arrives

Ordered awning received with some missing parts. Its been almost 4 weeks. I have also purchased the missing parts and requested a refund for the parts I bought myself. Very poor customer service

I bought a tail gate strut for my Ford next gen Ranger. I followed all the prompts on there website. Upon receiving it I found it was not for for purpose. Staff were rude saying I should have read the terms and conditions. Once returned they deducted 10% because I didn’t return in the original package and $10 because they had to reorder new packaging. I would never buy from them again. Very poor costumer service.

Got the 270 degree awning along with the full side wall kit received the awning but never received the sidewall kit. Ive messaged Ocam about this but said its out of there hands they said its on the delivery service and they said they will investigate but havent got back to me. It has now been a month.

I purchased a full length caged roof rack for my 200 series landcruiser. The brackets are not suitable and are the worst mounting system i have ever used . Ocam video is rubbish and full of lies buyer be ware.

I ordered a product and paid shipping fee-all communication issued to me by this company outlined a turn around time of 5-10 days. I am in WA. The product was ordered to WA. The business states it has a depot in WA. I was issued with further correspondence that this product would be dispatched within 1-3 days. Thank goodness I contacted the… Read more

customer service team because i was told by them that the product was in fact being dispatched from QLAND and I was to pay a further $135 dollars for a store transfer and this could take a further 3 weeks!!!

When contested - obviously I would not have chosen to purchase form this business if I knew that this product would take 4 weeks to get to my address and cost more than the initial price I paid. I feel extremely mislead as a consumer not only by the turn around time for delivery, but also in all communication received. The customer service team then told me that I luckily have been given free store transfer fee and it may be picked up between Monday and Wednesday (call made Friday) and that they have no idea how long it will take to get to me. Or that they could not even provide a date that it would arrive in their WA warehouse.

When a business does not provided clear communication with a customer and hidden costs I do not expect to be told that I should be really grateful that I am not being made to pay a fee for a transfer to another store which was never mentioned in any aspect of the ordering process.

The business is liable for clear concise communication – which I have not received- I was not made aware this product which I ordered was being shipped from QLAND- with a further turn around time of 3 weeks or more- that should have been communicated straight away. I would not have chosen this business as a supplier if I had known that this product could take a month to be delivered to my address- that is miscommunication. Furthermore, I expect that your business having made this mistake, would then work to rectify it immediately, not have your customer service rep state that this may be dispatched Monday – Wednesday and I have no idea when it will get there!!

Very disappointed- this has pushed back my conversion project and the company did nothing to sort this issue- I requested a refund ordered from a better company- awaiting refund.

Rude customer service.

Bought 3 items on line,next day drove 30km to pick from North Lakes, after waiting 5 mins told there is no stock, has to come from Sydney could be 10 days, With all of flash Web site, advertising how hard is it to say out of stock when ordering? Why play with words like transfer available which I was told means they don't have it there.

I wish I had of read OCAM reviews before ordering flares for my 76 series. We waited over a month for delivery (even asking for ETA was of no help as the items were shipped by a "freight partner"). Finally had enough of waiting and asked for a refund but the flares were miraculously delivered that day. Anyway I open the box and find that there… Read more

are only 2 flares for the front and 1 for the rear. Emailed saying the items were incomplete and was sent a ridiculously exhaustive list of photo demands. 3 emails worth of photos later, still having to ask for my money back. I don't know what more I can do for a refund. I spent nearly $800 for the item and shipping only to get an incomplete order and then hours of time spent providing them with evidence. Absolutely shocking, should be referred to ACCC it is a scam for sure.

Very poor communication, tape on weather shields has failed and I still can’t get a response from them. Yes followed instructions on install. They do not follow the curves of the vehicle. Pay the little extra for genuine as you know it will work, poor man pays twice. I should’ve known after poor quality and service with towing mirrors. My mistake, won’t be purchasing anything from OCAM again

Ordered an item that showed in stock in Distribution, assuming that it would actually be in their (Ocam's) distribution. Once I had paid, I was notified that the item had to come from the supplier and could take 10 days before they would ship to me. Replied to their text and sent 3 email messages without a single response. Raised a dispute with… Read more

Paypal and within 5 minutes they responded. In the meantime I ordered elsewhere and already been delivered and installed. If you don't have it in stock, say so, so that buyers can make informed decisions about where they will purchase. Now I still have to wait 3-5 days for my refund, yet they take your money straight away.