Ocam

Ask for the best throttle controller to suit my vehicle one store come back and one so I decided to buy it and told it was in stock then they said another one would be better so ask about upgrading it and got told it’s going to cost me 20% extra for restock when it’s in stock and the same to cancel the order so I said cancel it anyway and I will never deal with them again so much for there customer service

Very poor communication, tape on weather shields has failed and I still can’t get a response from them. Yes followed instructions on install. They do not follow the curves of the vehicle. Pay the little extra for genuine as you know it will work,… Read more

poor man pays twice. I should’ve known after poor quality and service with towing mirrors. My mistake, won’t be purchasing anything from OCAM again

I bought 2 OCAM 3m x 3m 4wd side awnings. OCAM's pricing correspondence and speed of delivery were excellent. The product is well designed and constructed. Thank you OCAM Show reply

I am writing this review due to the poor customer service I received. The actual product is very good and fits perfectly; I have no issues with the quality itself. The problem started when I accidentally purchased a 2-piece bash plate instead of the 3-piece version. Unfortunately, I didn’t notice this mistake until after installation. I had the… Read more ·  2

installation done at a garage, and the mechanic only informed me that it was missing a third piece once the installation was complete. I contacted OCAM 4x4 immediately to ask if I could purchase just the third piece without returning the current set, as they have a 30-day return policy. I was told that the part is on backorder for a long time, and they could not give me any estimate of when it would be available. I then asked if I could return the current set and instead purchase the 3-piece bash plate. This request was refused solely because the product had been installed. The installation had just been completed, and I could have easily removed, repacked, and returned it from the same garage. The product was still brand new and had not been driven at all. I find this to be very poor customer service and a lack of understanding toward the customer. I am now forced to wait an unknown amount of time for the third plate, leaving my gearbox fully exposed and preventing me from going off-road. This entire experience has been extremely frustrating and disappointing.

UPDATE UPDATE I got a call from sale management Claudette. She was very helpful and understanding. We both came up with a great solution and I am 100% satisfied. Great company and great quality product.

Purchased the Manual Roller Shutter for my new GWM Cannon Ultra and installed it myself. Never done it before but the Ocam staff provided me with support and answered my questions to guide me through it. Really happy with the end result and the product looks fantastic on my car. Great product and the Ocam staff were amazing and professional. Thanks Ocam. Show reply

Multiple fitment issues, zero customer support Avoid unless you're prepared to fix OCAM's mistakes yourself. The RR3 Roof Rack for my Mitsubishi Pajero (2006–2023) was a mess straight out of the box: No installation instructions included — and none for this product exist on their website either. Apparently you're just meant to figure it out. Steel… Read more

roof rack retaining washers were supplied untapped, I had to purchase a tap set and tap the washers to install. Side rails didn't line up with the new brackets at all. I had to manually bend the rail just to force the bolts through — not exactly confidence-inspiring for something bolted to my roof at highway speed. Bolts supplied were too long and bottomed out on the roof, meaning they couldn't even be tightened properly without risking damage, I had to purchase shorter bolts. Worse than the product itself is OCAM's total lack of support. I submitted an online enquiry about these issues and got nothing back. I followed up with multiple emails which got nowhere. It's clear customer service only exists to send review requests, not to actually help when something goes wrong. If you're after a product that's been properly quality-checked, or a company that responds when things go wrong, look elsewhere.

Took a week and a half just to get the parcel from Perth to Albany at a cost of $98. If using your own freight choice was an option I could of got it here on a reliable freight company overnight for $43

Tape on weather shield failed. Contacted asking for advice and was told that it is necessary to use a hair dryer or heat gun when applying. First I heard of that. One customer rep told me that there have been some faulty batches of tape and in the shape of the shield which would be covered by warranty. Transferred me to warranty dept who came up… Read more

with a run around of emails, photos requests to the manufacturer etc. pretty clear that the warranty isn't worth much. Plenty of other suppliers. OCAM is cheaper for a reason.

weather shield terrible quality profile does not match the door consequently the tape can not hold it . you can buy the same quality on ebay for half the price . Service is also terrible. from their advertising hype you think they would be reputable but no . I should of checked their reviews

Never trust any product from ocam, not any auto accessory brakes fluids, electrics, brake pads/discs or replacement parts, they never honor warranty for anything, especially have zero customer service only prevarications, their product specialists never return calls for help

Honestly don’t even know where to begin. The most poxy thing we have ever bought for 4WD adventuring. Even whilst being incredibly diligent with setting it up, ensuring it wasn’t opened in windy conditions, making sure it was tied down and had poles attached, this awning completely fell apart. Within owning this awning for 10 months the canvas had… Read more

ripped, an entire arm had snapped and the stitched loops on the exterior of the awning had unravelled and became no use at all. Worst thing is, it didn’t fall under warranty because Ocam’s warranty is quite literally ridiculous. Even if it DID meet warranty, they still won’t honour it. This awning is a piece of trash. Will never ever recommend, so incredibly disappointed and frustrated with this investment.

0 review. Do not buy from them. Ordered a ute roller cover. That would accommodate my sports bar. Got delivered . Roller cover came with very basic instructions, had to watch there instuctional video of another car., as instructions were terrible. Extra brackets, and bolts,, and a template to drill into brandnew cover, I assumed for sports bar..… Read more

no instructions at all? Rang them , no one could help me. No one should be drilling into anything, especially from top of new cover.... measurements of their template was wrong anyway,.. have been dealing with them all week.. asking for brackets like every other manufacturer offers for their sports bar installation..onto a roller cover. Sad...

I will start by saying that my warranty claim was assessed rather quickly and approved in relation to an awning issue - good outcome. When collecting the warranty item from a store, I ordered and paid for 2 awning walls that I was advised were physically located at another store with the offer of free postage. I later get text advice confirming… Read more

that my items are on 'back order'. I query and am advised that there was an error - apologies given. I then get advised that my order is on its way - 1 week later with no communication in between but think this is a good outcome. Package arrives - only 1 of 2 items present. I again query if there is a second package coming. More apologies about lack of communication and advised that they forwarded one they had in stock but the other is on back order and I will be kept updated - seems like they are trying. 8 weeks later, no updates so I check in to see how it is going. More apologies and they will get back to me with an update shortly. Another 6 weeks later and still no updates, so I check in again and am getting frustrated with the process. They now advise that they have request an update 'from management'. Next day I am advised that stock will arrive in approximately 6 weeks time which would be 6 months after the purchase was made (for items in stock). I ask them to clarify if any stock has been available in the last 4.5 months as no-one would pre-order if they knew it was would be a 6 months total delay (not that I did anyways). They respond that shipping delays are out of their control. Refund request made and they advise it will take 3-5 business days, or will that be months I wonder......................

Products are good but customer service can be lacking if you have issues. It will get resolved if the Customer Service Manger gets involved, but a pity it has to go that far for a simple thing. I will buy from them again as I like their products and hope I have no issues.

Paid for a roof rack in September 2025, hoping to have it by November 2025. It is now February 2026 and no roof rack and no reply from OCAM. So so disappointed. A lot of money down the drain. I will never buy anything off OCAM ever again.

Oh dear, this is very disappointing.. I'm glad I checked the reviews first before placing an order and paying for a roof rack that is shown as a backorder. So many unhappy customers and bad experiences.

This company is only good for selling products, but if you want to return anything- good luck, because they’re after sales ‘service’ sucks. Firstly, you have to go through an automated system, which eventually leads to a human in Australia, but they transfer you to what sounds like a ‘customer care’ centre in the Phillipines. Then the fun begins.… Read more

In summary, I brought a throttle controller from the Bibra Lake branch, installed it the next day as per instructions and it just didn’t feel right. Basically it made everything worse, until the following day it killed my throttle completely and I had to limp to the side of the road. I disconnected and removed the controller, and went back to factory which returned my car to normal. Fortunately I’d retained all original packaging so returned the product to its original box and it all looked as I’d opened it. I called OCAM on the following Tuesday, eventually got through to a human who directed me to their ‘care centre’ number to text what my issue was. I sent a text but I got no response all day. I called the following day, explained it all over again to another human who told me someone would get in touch. I then got a text from the number I texted the previous day but they obviously hadn’t read my message which was directly above theirs, so I told them to call me. I then got a call from someone who sounded like they were in the Phillipines, and after explaining it all AGAIN, they told me they would get the package collected, and on their receipt of the package it would be sent away for testing to determine if the product was faulty, and only if that was proved would I receive a refund. I told them that wasn’t acceptable, and that I should be refunded once they had received the product, and any issues with the product was between them and the manufacturer. So then it was suggested by the ‘care centre’ to provide evidence that this product was faulty. I said I can’t as I’d already removed the product and repackaged it back in its original packaging, and also that’s not my responsibility. My statement of problems incurred should be sufficient for product return and refund. So after they continued to repeat their only option as stated above, I asked to speak to someone else and when that failed I decided to call a different OCAM number, but unfortunately they’re all connected and all go to the same place- the useless ‘care centre’. Is there anything more frustrating that sitting on hold, listening to an automated message on loop, telling you ‘how important your call is’ while ignoring you, and how OCAM provides ‘excellent service’ while giving you the worst service. Just go somewhere else.

Not one to complain usually work with service teams to get a resolution. In this case though ocam sent out a product, arrived 10 days late after a follow up. Also broken, requested a replacement. I was told to take it back to the pickup point to be taken away for a review. No one picked it up, no follow up from Ocam and also no returned phone call… Read more

after many attempts to contact their service team.

Positive note, when I was speaking to the service team they seamed to want to help with my issue. Unfortunately the we’re not able to and now wont return my calls

at this rate i do not rate ocam. when i ordered my mirrors i was told will be arriving mid to late oct, then told mid to late nov. now no email and just rang to find out late december!! so you lied about arrival of a new product to get sales nothing is delayed in shipping 12 weeks it didn't even get onboard till then. now im leaving for a trip… Read more

around aus in 2 weeks and have to purchase crappyy clip on mirrors and somehow get my product delivered to me if it ever arrives

Ordered awning received with some missing parts. Its been almost 4 weeks. I have also purchased the missing parts and requested a refund for the parts I bought myself. Very poor customer service