OfficeMax

Would never go there again – We seen sarah at Shepparton and she was just rude and not helpful with our needs. You are better off just going to officeworks with the amount of helpful customer service we got.

Back to school order – Unimpressive customer service! We have been trying for two months to cancel our school stationery order due to their delays. Items arrived and we are now told, I have no return option.

Problem with delivery but they fixed it – There were a few items missing but I managed to phone and the lady I spoke to was good, she said missing items would be delivered in one to two weeks time and they did arrive within this time frame. I didn't have any problems with last year's order though but I know many parents had issues with this company.

missing items – **changed from one star to two as after 2 months of enquiring finally received my missing books. Ordered January had to pay $10 shipping and two missing books. Sent numerous emails, went to Office Max store where i ordered (they said they can’t help i have to call), tried calling 20 times now no answer, calls get disconnected and i left several… Read more

messages no reply. I will have to claim with my credit card bank i guess as my daughter is getting in trouble at school for not having all the books.

If only I could give -5 stars – Unfortunately our school has decided to use this company for the third year in a row. I honestly did not think the service could get any worse but it has. I ordered the bare minimum that I could not resource elsewhere. All ordered before the cut off date to receive prior to commencement of term one. Still waiting on items, just a standard we will… Read more

get back to you email reply, however, no one gets back to you. Then on 2/3/20 I was informed “that part of your order won’t be processed and you will receive a refund for the item” Not sure how I am supposed to find this item now? Absolutely disgusting, inefficient customer service.

i wish i could rate no stars – Haven't delivered what they were supposed to and cant rectify - customer service centre pretended no managers in office for me to speak to. Feels like a slap in the face.

Hope there is a minus rating – It is a ridiculously, unbelievable service. Unfortunately the school has decided to choose this provider and all parents, students and families have to suffer. Ordered digital eBooks, as simple as sending us an activation code but it's not happening after one month. My son is being questioned with no material to use in class. I can understand… Read more

for those who are waiting for hard copies must be painful. Hope there are schools, families, individuals reading this message: just don't purchase from this company. They need much less customers in order for them to handle the workload. We formed a group petition to the school asking them not to use this supplier again next year or we will complain to the Authority.

Don’t ever purchase from Officeworks!! – Ordered books 3rd Dec 2019. Still waiting for my sons last VCE novel to arrive!! After numerous calls, emails and even been given a case number and tracking order -Still nothing!! Never again!!! Complete joke.

No service! – Ordered sons bookpack which the school organised and it took weeks to arrive. Some parts of the order were missing and I have just received an email to say that I cancelled the rest of it! I didn't. It is now week 6 of school and my son still does not have a diary. There is no contact number to call. Terrible company. Will just get it all myself next year.

Just avoid them – Bought book on 1 February 2020 still waiting you call no one picks up the phone ,send any email you just met with any automation response saying we will get back to you in 1 business day

Pathetic service, would never deal with them again – For two years in a row, they failed to provide the book packs. Always delaying and providing misleading information about back orders. Raised with Principal to never deal with them again. I would highly recommend to not use their services.

No school should use Office Max and Winc service – It's totally dispointed with ebook service order. Firstly parents couldn't update the order with the kids' eq email address. Secondly after calling in to update the email by phone, only 1 ebook was done. We have not received the other 5 more ebooks as of Week 5 now, and was told to wait for another 5 to 7 days.

Pathetic! Do not buy from them – 20 Feb and received email to say the school book order has been canceled and refunded after waiting weeks and weeks. Never again! May as well have gone to buy it elsewhere before school went back. Never seen anything so unprofessional.

Part delivery yet full delivery charge – They charged $10 for delivery and only managed to deliver some of the items, which were $1-2 and least important, and completely neglected main item I needed. Won’t use again.

Terrible service – As promised on the order, they did not deliver all items before starting the term. ordered on 9th Dec 2019, school starts on 4th February 2020. only few items were delivered and did not mentioned about the rest of the items until i checked with credit services. without any explanation they refunded few items. to get a refund for the item which was… Read more

not delivered sent about 3 emails to customer service and credit services. did not here them for 3 weeks. their phone is always busy and cannot get through for hours. finally after weeks received an email saying they will deliver the product which was not delivered. looks like the customer service has not read all my messages as i wanted a refund. again had to reply to the email to refund it. This is terrible customer support. if you promise to deliver deliver it on time. kids are waiting for school items and they have to start the school without half of the items. I have raised this issue with school as well.

Avoid – Been waiting 3 weeks for them to pick up a refund item.. meant to be 2-7 days, now I am being ignored. Prices are cheaper else where do look around before dealing with this company.

Terrible! – Ordered my son's book pack and more than 2 weeks later they still haven't even shipped it. Called and after long wait was told that they were waiting to get all items before shipping. I can't believe this is the official supplier of book packs for schools. The delays are unacceptable if we want to students to have their books on time!

No NIL Zitch Support after purchase – I purchased something over 2 weeks ago comprising some ebooks and physical books. The ebooks arrived 10 days after purchase which is pretty poor but it got worse when I tried to phone them. Twice I waited for over 45 mins and no one picked up and I had no idea where I was in their phone queue. Then I emailed them twice a week ago and still no response. Absolutely apaling service

What a joke! – Ordered my sons stationery online. After waiting three weeks for it to be delivered and with the start of school looming I called Officemax to get an ETA. I was on hold for 45 minutes and my call still hadn't been answered. At this point I hung up and sent a request to cancel my order and get a refund using the online contact us form. A week… Read more

later I tried to call them again with no success. Two weeks after this (and after school had gone back) my stationery arrived. Problem is I have already purchased the items elsewhere and after 3 phone calls and 2 online form submissions I still can't get hold of Officemax to return the items and get a refund.

Worst company ever – Ordered my kids school list before the cut off date to be delivered before term 1 and still have not received the full order. Have been receiving the order in small amounts at a time which is very frustrating. How do expect out kids to learn like this! Will be speaking to the school to make sure they never use this company again! What a joke of a business!!!!

Order never received – I am in the same situation. Never received any of my order on time. Someone should go for consumer protection for money taken off and product not delivered. My son is crying and dont want to go school without books. Please help.

Complaint – I have been trying to get in contact with officemax/winc now for two weeks. Did the online inquiry 2 times now and no feedback. Have to say the service is very bad. Orderd my sons science book withe the rest of his books and did not receive the book and no letter or invoice saying why or if it is out of stock. Will not use this store in the future. $65 down the drain

Terrible Service – I ordered my childrens stationary well in advance. Once I opened by box of stationary more than half was missing. Ive sent multiple emails and no response. I just want to know if its on the way or will I be refunded and then need to go purchsed the missing items elsewhere

Extremely poor customer service – I have gone 4 times for a book that has been out of stock. I keep getting told that it has been ordered and that I need to call every day. Phone calls are on hold for 20 mins and no answers. Only 20 books have been ordered and there are more than 20 parents waiting in my son's class leave alone other classes ! Very disappointing

Bad service – This seems to be the only avenue to get in touch with you guys, I wrote up a review and gave you the respect of 7 days to answer.I got a response straightaway, that was on the 1st I was told my order was processed and still no order. I placed mine on the 31st of dec ( cut off date to be guaranteed before term 1) and received a very small amount .… Read more

I paid over $900 for my order and I would like it please...... no one answers phones they don’t answer emails ! This is not good enough .

Terrible all round – Our children’s school uses OfficeMax as their provider for school supplies. We have ordered via OfficeMax in previous years and have had no issues. But this year, the service provided by OfficeMax/Winc was entirely different. 1. The orders were not delivered on time, by the end of December, as it was stated that they would be if we ordered by a… Read more

particular date.

2. The orders arrived in boxes which were not sealed and some were literally falling apart.

3. The orders did not contain all items and items from both my children’s list were mixed together.

4. The were no emails or communication about the items that were missing from the order. We had to go through the items list and tick off what had arrived to figure out what had not.

5. Calling them is useless. They keep you waiting for over half an hour or more. They do not reply to emails in a timely manner - I sent a query through and received a reply 2 weeks later.

6. Items that had failed to arrive the first time were apparently on back order - which we found out when someone finally answered our phone call - but they started arriving in dribs and drabs, not properly packaged so items were bent (There was a Soundwaves chart for my daughter in Year 1 that arrive bent because it was just put in a flimsy plastic envelope).

7. It’s Week 3 of school now and we are still waiting on items (such as grid books) which I have just gone and purchased from Officeworks because my daughter needs it.

8. Unreliable service, non-existent communication, and lack of care on their part is why we will no longer be using OfficeMax/Winc for school supplies. Even a one star is too generous.

Ordered still not recieve – You emailed me that our order will be dispatched.Its almost one week since you emailed but nothings recieve.I have lots of email to just refund our money so we can buy but no one answer.I rang you almost all time but very annoying that you will put me on a one hour in the line but no one answered.Terrible very terrible.As like me that we dont have… Read more

extra money to buy again as our orders did not recieve it makes my son desperate as the school is already begin.Everyday my son is crying and asking where is her school stuff as he is using only paper and pen in school as we are waiting for the orders.You give terrible stress to me and to my sons.

Unorganised, terrible service – Ordered my sons book pack in early December last year. Book pack arrived however it was a kindergarten book pack, my son is in year 6!!!! Tried to call multiple times, once the phone went through to Jetstar, emailed numerous times, no response. After thinking I was organised, I’ve had to run around buying stuff and lots of places sold out!!! Such… Read more

a stressful time for parents and kids and this has just added to the pressure!!! I will never order through you again and I’ll be telling my family and friends the same. Don’t ask for my reference number... ask for my bank details because I want my money back! I will be contacting the ACCC next

Terrible service – We are a charitable organisation who acts on behalf of disadvantaged children by ordering and paying for children’s school book list. This year we placed orders with Office Works , Champion as well as Office Max. The service level received from Office Works and Champion was outstanding with all items being delivered in a timely manner. Sadly this… Read more

has not been the case with Office Max . School has now being back for over a week and we along with many others are still waiting for the Office Max book order to be processed. Feedback from Office Max is non existent . We have no idea when or if the book list will be delivered. The late delivery has had a very negative effect on the children. I will be making a recommendation to the school that Office Max is not identified as the preferred provider in the future. Please learn from our experience and shop elsewhere.

Outstanding order – I am pretty much in the same boat as all the other Customers on here. Order placed mid December for 2 children, and less than half of my order has arrived, even though the money has been taken out of my account. Hours on hold, then being hang up on. Extremely disappointed. And no communication as to when it will arrive.

Do not ever use this company!! – Worst experience EVER... oh, and good luck getting in contact with them - that will never happen. I honestly don’t even think they have anyone answering the phones - they just wait for you to get sick of holding and hang up. Happily take your money and don’t deliver all the products. This company is a JOKE and I’m honestly surprised they are… Read more

still in business. I am going to make it my personal mission to ensure our school never uses this company AGAIN!!!

Do yourself a favour and go to Officeworks for your stationary - they even beat the price by 20% !

Rant over.

Hi I ordered my books and stationary since – I ordered my stationary since 18/11/2019. There is a text book is not arriving yet ' its(Oxford Big Ideas & Social security WA Skills & Activities Book 8 Leo Conti Et 1st Edn. My order Reference WWB1294948

WW1B339243 – Could some one please contact me. This is absolutely ridiculous. I am still yet to receive my full order as we go into 2nd week. The teachers are putting pressure on the children to have their supples. Your company is uncontactable via email or phone. I will never ever use this company again, I am astounded at the lack of customer service.

"" LIARS, NO CUSTOMER SERVICE"" – Ordered books 3 weeks ago and got a text over 10 days ago that we have derived your order, and find out that sent the orders just yesterday. on top of that rang 3 days ago and the agent said your order is on the way and we have sent it already. very very unprofessional.

Pathetic, Worst experience ever – Placed order for kids school books late december (online order) and nothing. Can't get a email response, no one will answer phone and have been on hold for hours only to be hung up on! Absolutely pathetic experience. Highly don't recommend this business. Its now week 2 and kids have nothing.