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Officeworks

Officeworks

Online store, Physical store (See All)
1.8 from 2,274 reviews · View Statistics
See the Best Office & Stationery Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Officeworks

Reviews

  • Product Quality
    2.4 (615)
  • Return Claim MadeYes (131) · No (726)
  • Shipping
    1.7 (306)
  • Customer Service
    2.2 (343)
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Victor
Victor
  • 2 reviews

Taken over by Grey Alien Hybrids.

published

Since Officeworks was taken over by Grey Alien Hybrids, it gives me the heeby jeebies. I don't feel comfortable there. I just want them to know that this is not their planet and their refund policy will not survive our ethics policy.

  • Product Quality
  • Customer Service
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Passport photos rejected by passport office

published

Despite Officeworks' claim that their passport photos are 'guaranteed suitable for Australian passport applications', my set of photographs were REJECTED by the passport office due to:
1. Incorrect placement of head in photograph
2. Incorrect size of head in photograph
3. Unacceptable gradation of background shading
... in fact, everything that could be wrong was wrong, requiring me to re-submit my application!!!!
DO NOT GET YOUR PASSPORT PHOTOS TAKEN AT OFFICEWORKS.

  • Product Quality
  • Customer Service
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sally5
sally5Greater Melbourne (Outer), VIC
  • 8 reviews
  • 5 likes

No product delivered can't tell me anything about it.

published

Ordered an iwatch online. Delivery date of 15 July was indicated on the invoice.
Still not delivered. The online order tracking still indicates 15 July, with no updates.
Have rang numerous times, am told there's a case number but nothing changes, and no new delivery date is provided.

  • Shipping
  • Incentivised Review No
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Pete
PeteFremantle
  • 6 reviews
  • 5 likes

STAFF MEMBER RUDE & POORLY TRAINED FOR ONLINE PICK UP

published
  • Product Quality
  • Shipping
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Mark L
Mark LNSW, 2262

Click & Collect within 2 hrs - NOT

published

Placed online order for click & collect within 2 hours. Drive 45 mins to the store only to be told it is in their warehouse and won’t be here until the next day

  • Incentivised Review No
  • Return Claim MadeNo
  • Store LocationTuggerah
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Joann
JoannPerth, WA

Staff shortage

published

Been coming here for 15 + years and always wait at least 40 mins for service at copy counter. Get your self together and get more staff. It's a joke...

  • Product Quality
  • Customer Service
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The reviewer stated that an incentive was offered for this review

Caroline W.
Caroline W.South East Queensland, QLD

Avoid for printing

published

Even small print jobs now take about 3-4 business days and can be up to 10 days. Completely unreasonable timeframes, especially considering they used to be 1-2 days.

The only way to cancel an order is to call head office and wait on hold.

  • Product Quality
  • Incentivised Review No
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Love to travel
Love to travelSouth East Queensland, QLD
  • 14 reviews
  • 9 likes

Fast price match Go Pro hero 10

published

Walked into Brisbane CBD store. Friendly manager price matched the Go Pro Australia online offer. As the service was so helpful, I also purchased an underwater housing and extra charger / battery.

Best of all I earned Flybuys points and could use my AMEX card without extra fees.

I paid $559.95 for the camera, less another $28. Total paid for the camera was $531.95 . JB hi-fi lowest price was $719. Lol almost $200 more

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  • Customer Service
  • Incentivised Review No
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Silver Fox
Silver FoxPerth
  • 4 reviews
  • 3 likes

4 weeks and 2 phone calls to get a refund on a faulty google nest doorbell, allegedly because I used Paypal.

published
  • Incentivised Review No
  • Return Claim MadeYes
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Aaron
Aaron
  • 3 reviews

Poor Support

published
  • Thumbnail
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
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Julia
Julia
  • 7 reviews
  • 1 like

Technical staff knowledge is awful

published

Asked technical staff for product info including what type of cable a product had because I’d previously had issues with a particular cable. They GOOGLED answers to my questions AND showed me the wrong cable for the sealed product I was purchasing. When I got item home, it had the very cable I didn’t want. If Officeworks staff don’t know product info, why not take the time to check items instead of pointing at random items on a: shelf. You’ve wasted my time and I’ll take my business elsewhere in future.

  • Customer Service
  • Incentivised Review No
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Gugs
GugsGreater Melbourne (Inner), VIC
  • 5 reviews
  • 1 like

Worst service ever

published

Went to watergardens store to buy a business printer no one asked me to help me was there for 25 mins so left. Went back again week after same again no help. I asked a woman if she could get someone she said ok. No one came. 10 mins later asked women again to get someone to help no one came. Unbelievable!! So some guy was walking past I asked him if he could help and finally got a guy with absolutely no personality to help me. Finally I bought a printer and left. Never going there again!!!:( the staff there absolutely hopeless and need more training!! Especially [Name Removed]!!

  • Customer Service
  • Incentivised Review No
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Logitech USB Headset Black H340 LOG000477

published

After wearing for only a short time they start to hurt your ears. Pressing hard against the ears with no adjustment, had to return for a refund. Performance wise they seem OK. They should be taken out of stock until Logitech correct the problem.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
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Hell To Pay
Hell To PaySydney, NSW
  • 2 reviews
  • 1 like

Can't even place order. "Customer service" have no idea how to help.

published
  • Incentivised Review No
  • Return Claim MadeNo
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Axel brought the customer experience to a WHOLE different level! Thank you

published

Venue: Officeworks Mosman

I called Officeworks Mosman, and confirmed that I could come to the store and get my cards printed (FYI this is not a service Officeworks provides. So it was my fault to misunderstand the situation). I came to the store, expecting to print my business cards right away. And I was disappointed to be informed that they can't do it.

I needed it urgently. Nobody wanted to help, they wanted to direct me to another store or online purchase. But Axel approached me and offered me a creative solution that could be done today.

He spent 1 hour delivering my order, making sure everything is great and ready to go.

His help means the world to me, thank you so much Axel!

Great effort and I am very pleased with the outcome!

  • Product Quality
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Questions & Answers

Danielle E.
Danielle E.asked
Online store

do you sell pricing machines

No answers
Danielle E.
Danielle E.asked
Online store

do you sell pricing machines for small items

No answers
Neill
Neillasked
Physical store

What entry level monitor would you recommend for a MacBook Pro?

No answers
See all Officeworks questions

Get an answer from our members and Officeworks representatives

Officeworks

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