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Officeworks
1.9 from 1,456 reviews

Reviews

(219)
(77)
(46)
(123)
(991)
  • Product Quality
    2.7 (180)
  • Return Claim MadeYes (33) · No (219)
  • Shipping
    2.2 (48)
  • Customer Service
    2.2 (116)

Reviewer Photos & Videos

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So sad officeworks has a monopoly on printing in Perth.

published

Always leave unsatisfied with the service and consistency between staff. Lack of staff training. Please import export your customer service. Like you actually care we are there wanting a service.

Customer Service
Product Quality
Return Claim MadeNo

Officeworks do not answer phone

published

Hi - bought a keyboard but had a question about keyboard type - tried youtube but was still uncertain so I rang four Officeworks stores today - two in the city, Dee Why and Chatswood and there was no phone pick up by any store - for such a large store presence, disappointing service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPitt Street Sydney
See all answers
Jonathan Lee

Jonathan Lee

  • 2 reviews

Terrible customer service at Hornsby Office Works

published

Requested a price beat for a pair of Airpods Gen 2. Previously advertised on theschoollocker for $188.

Such a simple request - took the counter person over 20 minutes to go back and forward with their boss to approve it - and ultimately didn't get approved because apparently 2 different products can have the "same SKU code" - total nonsense. Ended up going to another Office Works in Castle Hill and they sorted it out in less than 2 minutes. Terrible service. Stay away.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHornsby
See all answers
tortured.writer

tortured.writerSouth East Queensland, QLD

Worst Service Ever

published
Return Claim MadeNo

Terrible customer service

published

The Pitt Street store doesn't answer the phone. I have been trying to contact them the whole day. Why list a phone number if you can't answer it. When I phone customer care they are not at all helpful

Customer Service
Store LocationPitt Street Store

Mike

MikeGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

Great range of products and good prices

published

I tend to get all of my technology and office stationary from Officeworks. I do quite a bit of on-line research of the product that I'm about to purchase and then source them at Officeworks as they tend to have a very good range of products at great prices that I'm interested in. Have been using Officeworks for 10+ years and have had no major issues.

Customer Service
Product Quality
Store LocationPreston, Victoria

Frankie

Frankie

  • 2 reviews

If I could rate it lower than 1 star I would.

published
Return Claim MadeYes

Katie T

Katie TMetropolitan Adelaide, SA

  • 13 reviews

Terrible Service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationKeswick
See all answers
Alan Bruce

Alan BruceEncounter Bay

  • 23 reviews
  • 1 like

Great Service at last

published

Because I live outside a major city I rely on the internet for nearly all of my shopping. Having been scammed twice in the last month I was feeling deflated, ordered a small purchase from office works and was delivered within two days, well done officeworks.

Product Quality
Shipping
Return Claim MadeNo
Brian

BrianGreater Melbourne (Metropolitan), VIC

They don't even know if or when it will be delivered

published
Shipping
Return Claim MadeNo

Maz

MazGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Customer service means serving the customer in a friendly way.

published

Yet again the Doncaster Officeworks queue downstairs went nowhere. Two girls chatting in the back area, one rude grumpy woman "serving" someone. I left the queue to find a guy upstairs who directed me to the area I needed to get a large box. He wasn't friendly either. The manager should turn this around - treat your staff well and they will pass it on to the customer. Train them, reward them, be positive.

Store LocationDoncaster

Nancy S.

Nancy S.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Poor delivery service! Poor customer telephone connection!

published
Product Quality
Shipping

The reviewer stated that an incentive was offered for this review


Brisbane A.

Brisbane A.South East Queensland, QLD

  • 3 reviews

Absolutely useless

published

Why they have same day delivery listed on there site is beyond me . When nothing gets delivered the same day . Just like my order now was meant to be delivered the same day nope didn't happen instead it coming 3 days after its meant to be delivered . Not to mention the oxley store doesn't even know how to answer there phone at all tried ringing them for an hour and it just rang out and that's by starting to ring them 10 minutes after they had opened .

Return Claim MadeNo

Photo book disaster

published

After spending hours preparing a photo book of a recent holiday, it was delivered incomplete. Looking back on my account I can still see the finished version and how it should have been printed. Customer service could not care less when I informed them of their mistake. Will never order a photo book from Officeworks again.

Janine

JanineMetropolitan Adelaide, SA

  • 2 reviews

dont bother calling

published

called for over 30 minutes at 2 stores and nobody answered. also rang 10 times two days ago and phone eventually rang out on me. When staff member from the second store finally answered I was told that they were aware of the problem but as yet nothing has been done to rectify it.

Return Claim MadeNo

Delivery

published

Ordered some things online 2 weeks ago was suppose to get everything on next day delivery.. they separated my orders got everything beside my monitor that hasn’t came waste OfTime.


troner

tronerAU

  • 3 reviews

No help with faulty phone

published

Purchased a Motorola Phone from Officeworks which developed a major fault, Phone is still under warranty however when I went back to the store they said "not our problem as we don't deal with faulty phones purchased from our stores... you have to sort it out with Motorola yourself". poor & dismissive customer service

Customer Service
Return Claim MadeYes
Store LocationPort Macquarie

Waste of time

published

I just spent an hour trying to print some photos through their wireless printing facility and it just didn’t work - I tried three times and every time the app froze- the staff were helpful but the technology just isn’t up to the job

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCity - Pitt street
See all answers

Cory

CorySouthwest, VIC

Much take. Little give.

published
Return Claim MadeNo

Miss H.

Miss H.Greater Melbourne (Outer), VIC

  • 6 reviews

Always helpfull

published

helpful service every time at the Watergardens Store.
Matt is very patient.
Then you again
I will be back for all my printing needs.
The all store environment is very pleasant and very neat.

Customer Service
Product Quality
Return Claim MadeNo

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Questions & Answers

Tia

Tiaasked

My online order delivery date has been changing to the next day for the past week. What should I do?

No answers

Kathryn W

Kathryn Wasked

Can I get a replacement part for a j burrows shredder bought in 2018?

No answers

knight

knightasked

purchased a games chair for my son,it still has not turned up,i have been given two delivery dates and both times nothing came and not even a phone call from driver to say it wont be here

No answers

Get an answer from our members and Officeworks representatives

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