AI reviews summary
Pros
Cons
Verdict
The physical store experience is often positive due to helpful staff and efficient printing services. However, the business faces significant challenges with its digital infrastructure, including a glitchy website and unreliable delivery fulfillment. Customer service remains a major point of friction, characterized by difficult-to-reach support and rigid return policies.
I purchased a fitbit air, what a MISTAKE I have just finished setting it up and find it only does very basic stuff without an $600 per year subscription!@@@@!!$? My phone does basic stuff like pulse rate and steps..... its a mucking rort. They control all the reviews and misrepresent this WHITE ELEPHANT
My wife and I arrived at the Canningvale WA store to enquire about a Canon printer that we purchased from you a few months ago. We were met by a friendly young fellow, "Roach" who attended to our problem and rectified the scanning problem professionally. Roach has a good head for computer technology and must be a great asset to your business. I will recommend him to our friends and family. Show details
The underground car park (fyshwick) was not open when I arrived which meant I could not access the lift which meant I could not access the store because I'm not able to walk up the ramp. I spent time trying to contact the store to ask them to open it - the store had been open for a while - it was eventually opened before I got a response from the… Read more
phone.
Print card failed to validate. Just buy another one was the response from the staff. I pointed out that I had money on this card. They were unable to access how much as it wouldn't validate on their machine either. I decided to buy a new one and take the old one home and try and find my records of how much was left on. They were very unhelpful and didn't care if I lost all the money on my card. Turned out there was a System problem and the new card wouldn't validate for staff either. There seem to be little interest in fixing this problem. No point in calling a supervisor and no indication that they were going to report it. They said that could print the items for me but of course they would charge more for doing that in person at the print desk. That's not satisfactory it's no fault of mine that the print card wouldn't work. The leastt they could have done for customer service is print the copies at the same price I would have been charged at the print machine.
Reviews with attachments
Please see video below. Meg was impressive and diligent and fantastic with our bulk scanning when self scanners were inoperable. Kira was also excellent on the tech side and I’ve had his help many times at Garden City Mount Gravatt Qld 4123 . Awesome staff and very helpful Thank you . A rare quality these days Show details
The worst place – The worst place to be stupid time there Worst employee
Dishonest Manager – I bought a faulty Mac from them and took it back immediately. They looked like they would initiate a procedure to provide me with a new replacement. It turned out that they would only repair it or replace it with refurbished ones. I only found it out from the paperwork they wanted me to sign and when I asked them directly. Then they claimed the… Read more
refurbished ones were the same, still maintained by Apple, and had a warranty. But the price I paid wasn't for a refurbished Mac.
It also takes 2-3 weeks for them to repair. Their manager, [Name Removed] lied that purchasing from other merchants would result in the same process. However, this is not the case. I have talked with Apple. Apple offers new replacements for faulty items purchased from them within three weeks. Additionally, Apple matches prices if they are higher than those of Officework.
I guess all the Officework has the same procedure. But I would appreciate it if I was treated with honesty and respect.
Smart Keyboard folio falling apart – I bought a Smart Keyboard Folio for my IPad Pro 11 and only used it for the last few months. (I used a previous iPad of being user friendlier for more than a year, since I gave it away few months back.) The new keyboard is falling apart. When I took the keyboard to show it to Officeworks Airport West the lady [Name Removed] who claimed to be the… Read more
store manager said that overused. If I use my IPad for 4-5 years do I need 3 IPad covers x $269 each. Does it look over used? Cheaply bought and sold for very expensive.
I'm not one to only write negative reviews but this one is needed and I hope Officeworks read this post. Tried to purchase a Hard Drive online for 2 Hour collection at Bayswater, Vic store using PayPal. Did not receive an order confirmation but got double charged by PayPal with a "Pending" comment. Waited about 20 minutes before trying to phone… Read more
Officeworks or PayPal to see if the problem cleared. It didn't. Phoned the "virtual assistant" which was absolutely useless and assumes everyone can fit their problem into a limited number of boxes. After several frustrating 'tours' around the menu, went to the old reliable press 0 a few times and got a human. Couldn't help (not his fault) because we didn't have an order number. In the meantime, my wife tried to call the Bayswater store and the phone just rang off...and on two separate occasions. PayPal were very good and cancelled the transaction(s) and about 30 minutes later I cleared the cache, logged out of OW and started fresh. Still no go after 2 frustrating hours - see attached screenshots. Very disappointing experience, so review your system OW because we all have choices.
Did call their price match team and assist by PAO. It was sand disk extreme pro 256gb. Officeworks shows $298 and center com shows $99. PAO refuse to match as he said centercom advise 30y warranty and officeworks says lifetime warranty. I send a screen shot of center com webpage which say lifetime warranty but he keep says his side shows 30y. I… Read more
asked is he in au web page he say he is. Either myself a blind person or officeworks are. I attatch screen shot from centercom au web page which clarly indicate lifetime warranty as officeworks say too. Being a long time officeworks customer and finaly think time to open my eyes and see the world. I bought it from jb hi fi, they didnt bit but match the peice less than 30seconds without verify me first. Ibattatch this receipt as well. I hate most if someone tell somerhing and cant honor this promise. Officeworks going to this direction as well. Its not PAO its actually officeworks make the excause by fake word.
I was less than impressed. Recently I bought a new $800 laptop. That is pretty special for me as I am on a Disability Support Pension and have to make my money stretch. As such, I do not buy a new laptop very often. When I got home I excitedly told my brother about my new laptop. He called me a goose and asked why I had bought a new laptop as my… Read more
current laptop is still ok from his view. I said I was looking to buy a faster laptop as my memory is shot after a number of brain surgeries. A slow laptop means I forget what I am going to write and what I am doing etc when the computer takes too long to type my information out, or the cursor freezes. When I took my current laptop in to show the Officeworks staff person, they suggested a certain laptop. I mentioned why I wanted a new laptop. Specifically, I was hoping to update my current laptop so when the weather warms up I can still use it without it freezing. In general, I need a laptop that is faster than my current laptop. The staff person was nice about things but based on my price limit I think he found a laptop that would meet that budget rather than my specified parameters? Ignorantly, without a support worker with me, I bought the laptop that we were looking at. Excitedly (as you do when you buy a new laptop), I snipped the blue wrapping/holding tape off the new box when I got home and had a quick look. I didn't even take the laptop out of its white inner packaging. On phoning my brother to share my news, he called me a goose and asked why I had bought a new laptop? I have now been told that I can save files to a hard drive to look at later and also use a cooling mat to help keep my laptop cooler in the hotter weather, none of which were mentioned to me at the point of sales. When I returned the laptop (the next day, based on what my brother had told me) I was refused a refund. That gutted me as $800 is a lot of money to be loosing on a purchase that I had made merely one day earlier. That is close to 2 months savings if I do nothing else! I was told the return has to be unopened and in its original packaging. Except for ironically opening the plastic sealed guarantee and loosely opening the box the laptop was sealed in (given there was no mention on the box itself of what was inside the box), the laptop was exactly as I bought it. I had not messed with anything so I asked to speak to the manager. The manageress presented herself and recited the same as what the sales person had about not being able to give me a refund, despite the product not meeting my needs. She suggested that I could forward sell my laptop on Marketplace. I could tell the manageress had no experience with either dementia or brain injuries. I left feeling gutted. Two days later I approached JB HiFi. They were amazing.. and have a return policy. I know where I will be telling my brain injury friends to be shopping in future. It will not be the Ipswich Officeworks store.
I tell you what I can’t believe this is happen to such a big company. I was order fitbit air that show in online that est pick up click and colloet is in. 2 days. And then 2 days later they keep changing collect date and keep do that for 2 weeks. I was called customer service they said product is already in shop and then I call the shop they… Read more
said no product here may be you call to customer service.
They keep thown away problems to each other.
Until the shop in watergarden they said I will call warehouse in lavorton to check where is the product.
And yessss “there are NO this product in this warwhouse”
Biggg company take a trash drop by take customer money.
The worstness I called customerservice for refund my money back they said I have to wait refund back when product on the way to shop.
What the hell. They make everything so difficult. And i cant believe this how big company work.
Such a nonsense
Ordered a laptop online. The next day Officeworks cancelled the order without any reason or notice. They claimed the refund was processed immediately when I called, but after two weeks the money is still not back in my account. I was forced to file a chargeback through my bank. Completely unacceptable. My funds have been locked for over two weeks, preventing me from buying the laptop elsewhere. Terrible customer service.
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I regret dealing with them, order number 1021577350 on 18th of April and still on the 29th of April as order confirmed, I am travelling soon so I'm going to miss my planed gift. Thank you, you are very reliable.
Purchased a laptop 40 days ago that now has a confirmed cooling fan failure and overheating issue (HP diagnostics). Store only offered a 1-month repair despite reliance for study. Fair Trading complaint lodged. Manager just trash me off an told me to go that path if I wanted to. Show details
Why not clear the generic "Toner(K) is low. Replace when indicated" message to make it more meaningful? The abovementioned message appears at Bundoora store, so does at Chadstone store, it's even more confusing when the printing job is indefinitely hanging there. When the problem solved, it's nothing to do with the message. Can someone of customer… Read more
service department please help pass the weirdo behaviour onto design team? They need to be aware of the real world!!!!! Please see attachment for the message screenshot.
Needed this folding chair lve had them before they're good not expensive ether delivery was quick 2 days texted on arrival ctge best thing about these Kenji chairs is the folding when space is limited blends in well with other things very happy
I ordered my two kids’ school booklist items from Officeworks online and chose home delivery. I received an email saying the order would arrive in two boxes. Both boxes were delivered, but one only had document folders and the other had glue sticks and erasers. I was still waiting for the rest of the items. I received an email delivery 2 delivered… Read more
with a list of items too.
I called Officeworks, and they told me I had to collect the remaining items from a Pack & Send collection point. I went there today (16/01/2026 at 3:40 PM), and the staff member told me that if the delivery driver doesn’t have time, they just leave the items there because the next day they have more deliveries to do. I honestly didn’t know what to say.
I don’t want this to happen again. What should I do — should I avoid selecting home delivery?
I ordered a couple of years with OfficeWorks, but I used the click and collect.
Ordered a large size poster. Box came crumpled, poster crumpled. Tried calling customer service which says: we are busy call again later. Useless bunch, I want my refund ASAP.
Latest follow-ups
Damaging Action, Active Coverup – This unfortunately has to be a negative review. I’ve found the prices reasonable, the staff friendly, and the merchandise acceptable. But our first big encounter with them was profoundly damaging and their response was insulting. We bought a school… Read more
computer for my teen son, plus insurance. It failed and they repaired it. No real complaints about the computer. These break. The problem was how they handled the repair. My son is autistic but also a genius. He has thousands of hours in a passion project: a game he is creating. We have no backup, and because of the way the machine failed (wouldn’t start) no easy path to copy.
So I brought the machine in and explained this to the intake clerk. I had researched what was wrong and that the fix would’t require working with the motherboard or disk. I asked the clerk to not proceed with the repair if there was any risk of loss of data, and to return the machine. This young man was very helpful and said, hey how about I make a note for them to call you after diagnosis before they proceed, because sometimes data loss happens and this would avoid that. I watched as he typed these instructions, printed a copy and affixed it to the computer.
I subsequently emailed the manager [Name Removed] and asked that the repair not proceed if there was a risk of loss. He kindly affirmed my concern and said he thought there was a way that was safe. Two days later I emailed again with my concerns, now expecting to terminate the repair. [Name Removed] said he would get back to me.
As you can guess, a few days later the next message was that the repair was complete and the data erased. Now I know first that the repair did not require replacement of a motherboard, but this is the fastest easiest thing to do. When they do this, they have an option of putting a new SSD in, or repurposing the SSD from the old motherboard, completely erasing it in the process.
The emotional impact in my family may echo for years. This isn't just an inconvenience.
They had three written instructions to not proceed. Two were acknowledged by the manager. One was affixed to the machine itself! The actual repair could easily have saved the SSD and charged me for a new one. I had to obtain a new computer while school started and this one was going through a fruitless and expensive data recovery service.
Officeworks response: Loss happens; you shouldn’t have trusted us.
Follow-up · We were forced to buy a replacement computer through OfficeWorks, so this followon is for the repair experience for the second machine. This time we bought the top of the ASUS line (plus the extended warranty) for the boy, and it started failing soon after. Since the repair experience had been so bad, he delayed, but the school IT department… Read more
Officeworks Lack support environmentally friendly products – Officeworks do not support wildlife friendly paper resources anymore. Why? Many years ago they stocked a sugar cane product from North Queensland. It was a wonderful product but suddenly they stopped stocking it. Able to get it directly from… Read more
manufacturer until thr aussie company went out of business due to lack support from companies like Officeworks. In recent years been buying J. Burrows 100% recycled product and recently Officeworks again stopped stocking it. The 'Earth Friendly' option they now stock is from mixed sources (meaning half from plantations and half from native forests). Animals live in these forests and are bulldozed in the process of their homes being felled. We would not accept this if an animal shelter was bulldozed with the inhabitants still there.
I want to purchase a tree free paper product or at least 100% post consumer waste recycled product. I eill unfortunately have to purchase these priducts from overseas.
I am so disappointed in Officeworks' lack of support for true environmentally friendly products, aussie wildlife and aussie businesses.
Follow-up · OfficeWorks are now supplying 100% Recycled J Burrows Copy paper. Thank you.
I ordered a Small DVD player from the NSW Campbelltown Store for $44. It said they were in stock. I also ordered a HDMI cable for $4. Within 30 Minutes I received a text saying "part of my order is delayed please refer to the email we have sent you… Read more
for further details. All the Email said was "We have refunded $44". What is the point of keeping $4 for the cable. It is useless without the Player. I tried to ring the store and got the usual AI rubbish, eventually got a staff member after 3 tries and all he could say was I would have to ring the 1300 number. which wouldn't even connect.
Follow-up · Yes they gave me a refund on the player but took the money for the $4 cable I needed to go with it. I am supposed to pick it up from them!! This means a half hour trip to get a cable, it would cost me more in Petrol to pick it up than what it is worth. Personally, I would have expected them to refund the price of the cable as well, as it was… Read more
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Positive reviews
I got a printer from liverpool.store, unfortunately was faulty. I PHONED asked me to bring it back so I went only asked me what was wrong, I bought it only 3 days before. No.more question refund? Said no want to choose another one got my brother all in one printer back home am happy with it. Very n I xe treatment
Maroochydore Officeworks printing area. Firstly rang as I found it impossible to find exactly where to upload my printing on the website. Couldn't get through to printing folk but someone from Tech answered and most patiently pointed me to the right area (yep, it is obscure). Don't know his name but he was a star. Having found the right spot… Read more
I uploaded But the website wouldn’t accept it because there was an element that was less than 300 dpi. Drove to their store and Col in the Print division just made it happen seamlessly. Friendly and super efficient. I observed all the staff in the area were attentive to customers. It was a very wet and miserable day so having that level of service was a real bonus. Thank you!
On 12/9/25 i purchased a 65 inch Blaupunkt TVfor $697, and Extra cover of $119.00 In October 25 i had five problems with wifi, and sound but no picture. Same problem in November 25. December 25 remote was faulty, and replaced. January 26 the mother board was replaced to remedy problems. This worked until September and October 26 when the same… Read more
problems occurred. By the way to fix problem you have to pull TV off the wall, switch main power off , and then restart TV. I went back to OW explaining this, they advised to contact Extra Cover, which i did, they sent authorisation of the claim to the store. I then returned to store to get my refund.I had to show proof that cord as cut on TV which i did and i chose to discard the TV. But alas, was told you cant have your money back you have to take amount in gift cards. As it is written in the policy, like a lot of people we dont read all the print. So now i am stuck with a gift card ( OFFICE WORKS WIN AGAIN) they will never lose money. I will now have to purchase $700 of biros because up to the tv thats all i bought from OW. NOT HAPPY WITH THIS AND WILL ONLY BUY AT OW TO GET RID OF MY GC. But what do you care OW as long as West Farmers make Millions my $697added that. PEOPLE BE WARNED
Negative reviews
I contacted Officeworks probably a month ago and enquired about having my family history scanned to a stick. I was advised that "that's what we do" and bring it in and they will scan and either send to my phone or put it on a stick which you sell. 30/10/2026 I took my family history and waited in the queue. All I could hear from customers was… Read more
complaints about the time it takes, lack of staff, incompetence. I was served after two ladies walked up in front of the queue and were served (what friends). I told the staff member what I needed whereby a confused discussion ensued about cutting the spine off the books and it could cost hundreds of dollars. I once again asked can you do it, once again some confused ramblings from now 2 ladies serving me. They said there was a self service available. I again asked can you just tell me can you do it answered by a head shake whereby I suggested you shouldn't tell someone you can do it and then waste people's time. What has happened to Officeworks it used to be a pleasurable experience. You might want to have a look at this section you have a problem with staff not wanting to make money for you and appeared incompetent.....maybe time to train people. I will buy a scanner from somewhere else and do it myself so Officeworks loses again. Come on Officeworks you can do better
A week after expected delivery I called Officeworks, they said it showed as damaged by the courier but Officeworks said they would look into it. That afternoon I received an email saying they attempted delivery but felt uncomfortable leaving it as there was no safe space. I was home all day and there was no delivery, I checked the front camera… Read more
looking out to the road, there was no attempted delivery. I called Officeworks who said that email was a system error and it shows order will be delivered the next day. Next day, received email from Officeworks works as delivery had been returned to sender after sitting in depot for 7 days after attempted delivery. They said I would receive a refund, no asking if I still want the order, no choice with a refund. I checked the cameras back to order date and at no time was there an attempted delivery, surprise surprises. I won’t hold my breath to receive a quick refund. Was going to purchase other items but they are better places to spend my money.
Ordered work stationery to be delivered to my home address. Box of A4 paper missing. Quickly phoned Officeworks so they could alert the driver. Went through all identifying procedures and had problems understanding the call centre operator so this took a while. Waited while she phoned the courier but call suddenly disconnected so I had to phone… Read more
again and go through the whole routine again - my details hadn't been kept in the system. Courier arrived an hour later with the A4 paper, no apology. It would have been quicker getting the stationary direct from KMart.
Recent reviews
Went to purchase a Lenovo tablet and to see if they would price match OW had it for $247 and Bing Lee advertised it for $198, OW staff said that they would not price match as Bing lee had it advertised as a "sale" item. So I bought it at Bing Lee. Furthermore I ordered some items online for click & collect . These items showed plenty of stock,… Read more
ordered, paid, received confirmation etc. Went to collect only to discover they cancelled the order due to lack of stock. The kicker is they had the stock on the shelves. As a result, no longer renewing one pass membership (as this was really the only place I would use it) and no longer bothering with OW
Officeworks offers a "Price Beat Guarantee", under which it undertakes to beat by 5% the price of any competitor offering an identical, in-stock product at a lower price. In my experience, it proved both misleading and deceptive. I needed a label printer urgently and went to the Officeworks Fitzroy store (230 Alexander Parade, 1:12 pm, 9 October… Read more
2026). Officeworks priced the Brother PT-P710BT at $147. I chose to go there because of the Price Beat Guarantee, and I had the web page of an online competitor (HotToner.com.au) showing the same model in stock for $128.59 including delivery. Under the Guarantee, that should have meant a price of $122.16, a saving of $24.84.
At the register, the staff member refused to apply the Guarantee, insisting (wrongly) that it applied only to a handful of stores, naming JB Hi-Fi and Kmart. Officeworks' own terms state that the Guarantee includes products found online, as long as the item is identical and in stock. I had run out of time, so I gritted my teeth and paid full price.
On returning home I rang Customer Service, and got past the AI agent to a human. After checking, she agreed the Guarantee did apply to retailers like HotToner, but then claimed information was missing from the web page. When pressed, she said it did not state warranty information. I pointed out that it explicitly stated the product came with the manufacturer's warranty. She then said Officeworks provides additional warranty. That is irrelevant: Officeworks' terms define "identical" as having the same conditions of purchase, including manufacturer's warranty and accessories. The test is the manufacturer's warranty, not any extra cover Officeworks sells. In any case, the statutory consumer guarantees under the Australian Consumer Law apply regardless of where you buy.
She would not budge, and I had run out of time, so I gave up. I asked for a reference, and she gave me 10358604.
My conclusion: the Guarantee was refused first on a false claim about which competitors qualify, then on a warranty condition that the published terms do not impose. Advertising a guarantee and then declining to honour it on grounds not found in its own terms may contravene sections 18 and 29(1)(i) of the Australian Consumer Law., and appears as a disgrace to their brand.
I have had numerous brain surgeries and did the best I could to simply buy a new laptop. I could… Read more (+1 reply)