Reviewer Photos & Videos
- Online store
Convenient & so easy to navigate etc, highly recommend
Bought x1 Lenovo M7 tablet using the online store for click & collect was so impressed I went back next day & ordered X2 more it was very easy to use, communication & tracking was above and beyond I was very impressed not only with the product I purchased but their prices aswell & also the service I received from the staff at Officeworks-Bayswater Vic, highly recommend!!..
- Online store
Inexpensive and Comfortable Office Chair
I purchased the Roma High Back Chair in Black after working from home and needing a comfortable office chair. This product is extremely comfortable and supportive and I was very happy with the price. I also ordered the installation service and it was very affordable and easy to arrange. Took the hassle out of having to do it myself and I am very pleased with the result. I highly recommend this product.
Worse than terrible
Ordered a printer online, for delivery to ACT. Order confirmed. Card debited for item + delivery charge. In the same second, card credited with item cost, but not delivery charge ($5.95). Track Order stuck on "It's on its way". Two online enquiries ignored. Phoneline not answered. Too much trouble to involve credit card company in reclaiming delivery charge although this appears to be clear theft. Don't touch Officeworks with a barge pole!
I placed an order for click and collect for a MacBook on Thursday. Received a text msg stating that the order would be processed for pick up at the Liverpool store. Since I didn’t receive any confirmation text I tried numerous amounts of time to call through which went unanswered. It would constantly disconnect. After 3 hours, finally got to speak to an unhelpful staff member which referred me to head office. Of course head office came unanswered as well. I’ve been constantly ringing through with it either being disconnected then passed onto to...ll. Toll has no tracking number and has advised that it hasn’t been scanned out yet, hence why there’s no tracking number. Once again went through the agony of waiting on the phone for hours to speak to no one again. It is now Tuesday evening and still no explanation as to where the item is. Would NEVER recommend click and collect again. Once I get through I will demand a refund.
Online ordering is tedious and unclear, my order was split in two separate deliveries (one of which I am trying to track down), cannot contact customer service by phone. There needs to be more online support and customer service needs major upgrading as I just can't contact anyone over the phone.
Photos not right..darker and colours dull
The photos were darker and colours very dull and my pictures cut off. I have to get them developed all over again by someone else.
Had an issue with my click and collect and it went to a store 40mins from where I live, tried calling to sort it out and I was strung around for 20min and told me they can’t simply cancel one order so I can buy it from my a different store, why? don’t know?
The employees wouldn't know a JPG from a jug or a tiff from a toffee. Officeworks! educate your staff! If you haven't realized, the world is moving (moved) on from paper, and your staff need to be really digitally literate. I just stood at the checkout for 1 hour to have 4 A3 pictures scanned and they still got it wrong! I got home and the tiff files were totally wrong and even photoshop wouldn't open them. Arrgghh.
"OFFICEWORKS" Offices that do not work- PATHETIC
The name absolute contradiction in terms. In 20+ Alexandria NSW has NEVER ONCE answered the phone and Glebe not much better. When arrive and ask why they say either they have or theres some problem with lines. FOR 20+ every time try to phone happens to be a "Problem with lines." So it is always a case of having to drive to the store to ask a question of stock or anything else then having time wasted when they are out or do not carry. Even standing inside the place see them just obviously trained to IGNORE THE RINGING PHONE. Not one manager has...ever taken accountability or cared about looking into the problem rather every one seems to find the frustration amusing. First rule of any office is to never ignore a ringing phone! OBVIOUS ARROGANCE from the top for this to never be seen as a problem and ignored.
I got my canvas and tin photos back. Not real happy as they come out much darker than what’s on screen. I think this should be a warning
- Physical store
Warranty not honoured
I bought a phone in March and the Bluetooth, which I use on my hearing aids) is not working. They asked to send it in for repair. Since I don't want to be without a phone, I'll be without my hearing aids bluetooth components.
I cant complain about the service cos there is none.
i called their 1300 633423 at least 10 times, just hold music no one answer. this place is pathetic. need to close down office works.
Officeworks delivery is so so so slow. It hasn't arrived yet, and I don't know if I will ever get it. Moreover they charged 6 bucks for delivery, where other places are usually free.
I will never order anything online again. I am waiting three days after my order was to be delivered and it has not been delivered yet. I have tried many many times to call them and no one has answered. I waited almost 30 mins on one call and no one picked up. This is pathetic!
Online order split items printer still not arrived
Just like the other reviews I paid for next day shipping and the printer (main purchase) still hasn’t arrived one week later. I’ve called customer service 4 seperate times and I’m told each time it should be out for delivery the following day but isn’t.
My advice - only order click and collect - the printer is in stock in my local store and I could’ve collected it in 2hrs instead of this….
Questions & Answers
hi please tell me, just because i cant see my bank balance of the pending refund transaction doesn't mean its not processing? i'm hoping it gets processed by tomorrow otherwise im going to be struggling over the weekend, i have ptsd and a reopened case on charging a biological sexual abuser so god knows when financial justice will come.. in the mean time im misreable about my refund probably not being processed before the weekend...
If they said your getting a refund & it's been processed then it's a matter of waiting for it to appear in your account, refunds usually take 3-5 business days sometimes up to 10 business days but it depends on the company's policy etc... So depending on when the refund was done, u may have to wait until next week unfortunately, sorry to be the bearer of bad news but you will receive it, maybe give them a call & double check with them just to be sure & for peace of mind.... Goodluck...
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