AI reviews summary
The overall sentiment for Officeworks is predominantly negative, driven by significant failures in online order fulfilment and a perceived decline in customer service infrastructure. While specific store-level staff members are occasionally praised for their individual helpfulness, these positive experiences are overshadowed by systemic issues, including unreliable stock data, automated phone systems that prevent contact with stores, and a "Price Beat Guarantee" that users claim is frequently bypassed with arbitrary excuses. Recurring reports of lost high-value items and difficult refund processes suggest a notable disconnect between the company’s digital promises and its operational reality.
Pros
- Exceptional Individual Staff: Multiple reviewers highlighted specific team members (e.g., Kayla at Ballarat, Zoe at Robina, Rachel at Hornsby) who provided patient, professional, and attentive service.
- Efficient In-Store Printing: When the equipment is functional, some users found the in-store self-service photo printing to be high quality, affordable, and easy to use.
- Convenient Click & Collect (When Stocked): For simple, low-value items that are physically on the shelf, the click-and-collect process is described by some as fast and seamless.
- Competitive Printing Rates: Professional bulk printing for items like flyers was noted for being significantly cheaper than specialized competitors while maintaining good quality.
Cons
- Inaccessible Customer Support: A major point of frustration is the inability to speak to a human; local store numbers redirect to automated messages, and the 1300 help line often involves long wait times or overseas agents who reportedly struggle to resolve complex requests.
- Unreliable Online Systems: The website frequently glitches during checkout, loses cart items, and displays inaccurate stock levels, leading users to travel to stores for items that are not actually available.
- Failed Delivery and Fulfilment: Numerous reports detail "next-day" deliveries taking weeks, orders being cancelled without notice, and high-value electronics (laptops/iPads) being lost by couriers or sent to the wrong locations.
- Restrictive Returns and Warranty: Users frequently complain about a refusal to accept returns on opened items (even if faulty) and a tendency to refer customers to manufacturers for repairs rather than offering replacements for "dead on arrival" products.
Verdict
Officeworks remains a viable option for basic stationery and simple in-store printing, provided the customer can verify stock in person. However, for high-value technology or time-sensitive online orders, the current feedback suggests a high risk of logistical failure and a lack of effective post-sale support.
MooreUp Trade-In Service Review (via Officeworks) Rating: 0/5 I used the Officeworks trade-in service, which is facilitated by MooreUp, when purchasing a product. Unfortunately, the entire process was confusing and poorly explained. I simply followed the link provided by Officeworks, but there were no clear instructions on how the trade-in process… Read more
worked. When I contacted Officeworks for assistance, neither the store staff nor the managers at the Canning Vale and Jandakot stores were able to provide clear guidance or explain the process properly. One of my major concerns is that I was required to provide my credit card details as part of the transaction. Money was then deducted from my card without my clear understanding or consent. Instead of a refund or explanation, I received Officeworks gift vouchers for the same amount. At no point was this process clearly explained by either Officeworks or MooreUp staff. My biggest issue is that Officeworks should not be promoting or partnering with third-party services if their own staff cannot explain how those services work. Customers should be given clear, transparent information before providing payment details or proceeding with a transaction. Overall, this was a frustrating and disappointing experience. I would not recommend the MooreUp trade-in service based on my experience. Rating: 0/5.
Officeworks doesn’t deserve even one star. Very poor customer service with unprofessional, noncooperative and abrasive attitude towards customers. Purchased a Brother Colour Multifunction Printer on 28 June 2026 and haven’t received yet. Their customer phone number is a torture to loyal customers. Untrained staff with no focus to resolve customer issues/complaints.
Reviews with attachments
Please see video below. Meg was impressive and diligent and fantastic with our bulk scanning when self scanners were inoperable. Kira was also excellent on the tech side and I’ve had his help many times at Garden City Mount Gravatt Qld 4123 . Awesome staff and very helpful Thank you . A rare quality these days Show details
The worst place – The worst place to be stupid time there Worst employee
Dishonest Manager – I bought a faulty Mac from them and took it back immediately. They looked like they would initiate a procedure to provide me with a new replacement. It turned out that they would only repair it or replace it with refurbished ones. I only found it out from the paperwork they wanted me to sign and when I asked them directly. Then they claimed the… Read more
refurbished ones were the same, still maintained by Apple, and had a warranty. But the price I paid wasn't for a refurbished Mac.
It also takes 2-3 weeks for them to repair. Their manager, [Name Removed] lied that purchasing from other merchants would result in the same process. However, this is not the case. I have talked with Apple. Apple offers new replacements for faulty items purchased from them within three weeks. Additionally, Apple matches prices if they are higher than those of Officework.
I guess all the Officework has the same procedure. But I would appreciate it if I was treated with honesty and respect.
Smart Keyboard folio falling apart – I bought a Smart Keyboard Folio for my IPad Pro 11 and only used it for the last few months. (I used a previous iPad of being user friendlier for more than a year, since I gave it away few months back.) The new keyboard is falling apart. When I took the keyboard to show it to Officeworks Airport West the lady [Name Removed] who claimed to be the… Read more
store manager said that overused. If I use my IPad for 4-5 years do I need 3 IPad covers x $269 each. Does it look over used? Cheaply bought and sold for very expensive.
I was less than impressed. Recently I bought a new $800 laptop. That is pretty special for me as I am on a Disability Support Pension and have to make my money stretch. As such, I do not buy a new laptop very often. When I got home I excitedly told my brother about my new laptop. He called me a goose and asked why I had bought a new laptop as my… Read more
current laptop is still ok from his view. I said I was looking to buy a faster laptop as my memory is shot after a number of brain surgeries. A slow laptop means I forget what I am going to write and what I am doing etc when the computer takes too long to type my information out, or the cursor freezes. When I took my current laptop in to show the Officeworks staff person, they suggested a certain laptop. I mentioned why I wanted a new laptop. Specifically, I was hoping to update my current laptop so when the weather warms up I can still use it without it freezing. In general, I need a laptop that is faster than my current laptop. The staff person was nice about things but based on my price limit I think he found a laptop that would meet that budget rather than my specified parameters? Ignorantly, without a support worker with me, I bought the laptop that we were looking at. Excitedly (as you do when you buy a new laptop), I snipped the blue wrapping/holding tape off the new box when I got home and had a quick look. I didn't even take the laptop out of its white inner packaging. On phoning my brother to share my news, he called me a goose and asked why I had bought a new laptop? I have now been told that I can save files to a hard drive to look at later and also use a cooling mat to help keep my laptop cooler in the hotter weather, none of which were mentioned to me at the point of sales. When I returned the laptop (the next day, based on what my brother had told me) I was refused a refund. That gutted me as $800 is a lot of money to be loosing on a purchase that I had made merely one day earlier. That is close to 2 months savings if I do nothing else! I was told the return has to be unopened and in its original packaging. Except for ironically opening the plastic sealed guarantee and loosely opening the box the laptop was sealed in (given there was no mention on the box itself of what was inside the box), the laptop was exactly as I bought it. I had not messed with anything so I asked to speak to the manager. The manageress presented herself and recited the same as what the sales person had about not being able to give me a refund, despite the product not meeting my needs. She suggested that I could forward sell my laptop on Marketplace. I could tell the manageress had no experience with either dementia or brain injuries. I left feeling gutted. Two days later I approached JB HiFi. They were amazing.. and have a return policy. I know where I will be telling my brain injury friends to be shopping in future. It will not be the Ipswich Officeworks store.
I tell you what I can’t believe this is happen to such a big company. I was order fitbit air that show in online that est pick up click and colloet is in. 2 days. And then 2 days later they keep changing collect date and keep do that for 2 weeks. I was called customer service they said product is already in shop and then I call the shop they… Read more
said no product here may be you call to customer service.
They keep thown away problems to each other.
Until the shop in watergarden they said I will call warehouse in lavorton to check where is the product.
And yessss “there are NO this product in this warwhouse”
Biggg company take a trash drop by take customer money.
The worstness I called customerservice for refund my money back they said I have to wait refund back when product on the way to shop.
What the hell. They make everything so difficult. And i cant believe this how big company work.
Such a nonsense
Ordered a laptop online. The next day Officeworks cancelled the order without any reason or notice. They claimed the refund was processed immediately when I called, but after two weeks the money is still not back in my account. I was forced to file a chargeback through my bank. Completely unacceptable. My funds have been locked for over two weeks, preventing me from buying the laptop elsewhere. Terrible customer service.
I regret dealing with them, order number 1021577350 on 18th of April and still on the 29th of April as order confirmed, I am travelling soon so I'm going to miss my planed gift. Thank you, you are very reliable.
Purchased a laptop 40 days ago that now has a confirmed cooling fan failure and overheating issue (HP diagnostics). Store only offered a 1-month repair despite reliance for study. Fair Trading complaint lodged. Manager just trash me off an told me to go that path if I wanted to. Show details
Why not clear the generic "Toner(K) is low. Replace when indicated" message to make it more meaningful? The abovementioned message appears at Bundoora store, so does at Chadstone store, it's even more confusing when the printing job is indefinitely hanging there. When the problem solved, it's nothing to do with the message. Can someone of customer… Read more
service department please help pass the weirdo behaviour onto design team? They need to be aware of the real world!!!!! Please see attachment for the message screenshot.
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Needed this folding chair lve had them before they're good not expensive ether delivery was quick 2 days texted on arrival ctge best thing about these Kenji chairs is the folding when space is limited blends in well with other things very happy
I ordered my two kids’ school booklist items from Officeworks online and chose home delivery. I received an email saying the order would arrive in two boxes. Both boxes were delivered, but one only had document folders and the other had glue sticks and erasers. I was still waiting for the rest of the items. I received an email delivery 2 delivered… Read more
with a list of items too.
I called Officeworks, and they told me I had to collect the remaining items from a Pack & Send collection point. I went there today (16/01/2026 at 3:40 PM), and the staff member told me that if the delivery driver doesn’t have time, they just leave the items there because the next day they have more deliveries to do. I honestly didn’t know what to say.
I don’t want this to happen again. What should I do — should I avoid selecting home delivery?
I ordered a couple of years with OfficeWorks, but I used the click and collect.
Ordered a large size poster. Box came crumpled, poster crumpled. Tried calling customer service which says: we are busy call again later. Useless bunch, I want my refund ASAP.
My wife purchased a Cannon Selphy CP1500 Printerfor a Christmas gift. There was no indication on the packaging that ink cartridges were suppied or not, no mention at all. She asked the sales rep and he didnt know either, and he made no attempt to find out about ithe ink. Christmas Day we find out no ink supplied so I called back to OW once they… Read more
re-opened. It turns out they do not even supply the ink cartridges and you have to order the ink "Online" as this is clearly printed on the OW website which the sales rep saw when he was checking for me. Cost $50.00 The sales rep actually refered me to JB Hi Fi and they were also a better price than OW, $44.00 and in stock.
After attempting to return in store, unopened envelope package of Norton Extra Security I was simply told No. Policy no returns on 'software' due to 'cannot tell if unopened'. Well you can tell, I was not told at sale point when rep pushed it forward when I purchased new Samsung Mobile. I later realised Samsung Knox security had done well over… Read more
the past three Samsung's. All purchased from Office Works, same Dee Why store! So obviously point of sale reps are encouraged to sell extras with phones. Covers, extra security all brought forward during my purchase. Always I believed I could returned if UNOPENED! I'm not a fool. So I was given case number after emailing yesterday afternoon. I received email on waking. 'no returns on software'. No review. No customer service. No Justice. Simply ai careless throwing customers away. As a 79 year old retired person, someone who has purchased technology over many years from this store, I find it appalling. I've also spent hundreds $ on granddaughter's specific art pens, pencils etc. Not good enough Office Works. I'll spread the word. Sincerely Robyn Puffett
Latest follow-ups
I submitted an online order. The amount, over $500, was deducted from my card. Then I received an email advising the order had been cancelled and implying there was a security issue. I queried with their online customer service and received the same… Read more
reply effectively. See attached screenshot. 10 days later no refund. This is so shonky. I won't ever use them again. Now I'm stuck between an offshore customer service insisting the issue has been escalated and Paypal. Next step is the bank. Avoid like the plague. They can't be trusted anymore.
Follow-up · There was no security issue. I have never had issues paying for anything. I did get a refund after I emailed and complained the refund had not come through (a common problem apparently). I discovered afterwards that the item I bought - an SDD external drive- was subject at that time to increasing demand due to a supposed global chip shortage… Read more
I purchased a laptop a few days ago and visited the Garden City (4122 QLD) store to discuss a return or swap. The laptop is still in original condition, untouched, and I simply wanted to understand the policy properly. Around 7:40pm, on Monday,… Read more
22/6/2026 the manager came over and immediately told me the policy doesn’t allow returns. I asked a few reasonable questions to understand the policy better, and from that point her attitude completely changed. Instead of explaining anything, she raised her voice, said she wasn’t responsible for the policy, and told me to call the 1300 number.
When I politely asked her not to show attitude, she became even louder — shouting from about 5 metres away in front of customers and staff. I asked her to calm down, but she kept shouting and then told me to leave the store immediately, even threatening to call the police. I told her she was welcome to call them because I had done absolutely nothing wrong, but she continued yelling while walking away.
At no point did she check the laptop, the condition, or even listen to what I was asking. I wasn’t demanding a refund — I was open to a swap for another model. She didn’t want to hear anything. The whole interaction felt dismissive, biased, and honestly discriminatory. As an immigrant who has shopped with this company for years, I’ve never been treated like this. It was humiliating and completely unnecessary.
I was even told I didn’t need her name and that mentioning the day, date, and time would be enough for them to check the roster. I strongly request that the audio and video footage be reviewed — her behaviour, tone, and gestures will speak for themselves.
I genuinely hope the company continues to grow, but respect for customers — all customers — should be the minimum standard. No one deserves to be shouted at, dismissed, or made to feel discriminated against for simply asking about a policy. Still haven't heard
Follow-up · Still no communication from anyone.
I have received a reply from store manager of mt Gravatt store saying that they have reviewed the… Read more
Terrible customer service and unfit for business use. I placed a business card order in the middle of the night, but then immediately noticed there was an error. So I looked up information on how to cancel my order, and it said I needed to call… Read more
their customer service line at 8am. So the very next morning I rang them only to speak to endless brick walls of clueless staff telling me that the order is in progress thus cannot be canceled. But that's the thing - any self-respecting print service that caters to business has a degree of flexibility in modifying or canceling orders because every expense is valuable to small business. Furthermore, I contacted them first thing in the morning before any "production" could have begun - it seems to me that they have the means to cancel and modify orders but just choose not to, out of sheer disregard for customers. I am NEVER taking my business to Officeworks again. They are atrocious, they know it, but won't do a darn thing.
Follow-up · The central customer care service completely useless and destructively unhelpful. Went to a local store the day after and they fixed the issue on my behalf. Local store employees restore hope in humanity. Central "head office" customer care are terrible til the bitter end.
Positive reviews
Had a great customer service experience at Officeworks last week. Team members were very attentive in helping me locate the highlighters I wished to buy. And the highlighters themselves were great too!
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I was a recent customer in the photo printing area of Officeworks in Ballarat. I was helped by a young lady by the name of Kayla. I cannot praise Kayla enough for her patience and help while I was trying to print photos. Absolutely 100 percent impressed with Kayla and her service. Unfortunately I tried to contact the store to speak with the… Read more
Manager, to pass on my thanks for such excellent service, only to be greeted with a recorded message stating that there was no-one to answer my call. Simply not good enough Officeworks. Sadly what should have been a postive phone call, has been tainted by the lack of service at what should be, the first point of contact for any business. If someone reads this review, please make sure Kayla receives some sort of employee award! She is the epitome of what great customer service is all about.
I went in-store at Robina today to have printing done. As I am not tec savvy, I needed staff assistance. The staff member Zoe was so helpful and smiled the entire time. I wish her well in future as her attitude to the public was to be commended. Thank you Zoe. Show details
Negative reviews
Headphones were faulty initially. Local store (Five Dock) refused to take seriously. Item died soon after. They said they couldn't replace, as this was now some weeks after purchase! They sent off for repairs. Four weeks later, no updates, NO HEADPHONES. I paid hundreds of dollars for these, but I have no headphones. Local store won't answer… Read more
phone. Contacted customer service, spoke to George, he said no one is available in the whole company to help me, sorry.
Just called the officeworks help line for a warranty claim And apart from having to call to an overseas call centre which kept it dropping in and out, The warranty procedure and assistance was poor. I just have a simple problem to fix however with a typical call centre mentality this was not possible. On top of that the call centre asks for a… Read more
survey at the end and they are one of those call centres when you give them a low rating out of one to 10 it ends cutting you off So they don't have their KPIs affected. When a call centre hides the true fact of what their customers are trying to rate them, then it just goes to show how poor their service really is. Problem not resolved but the call centre and officeworks I guess don't care about that. From all the poor reviews on the various websites you would think they would try and improve their customer service with Australian call centre staff and a better understanding of how to honestly assist a customer efficiently.
Dreadful service. Wanted to purchase a iphone 17 using two forms of payment which is supposed to be available on their web site - valid bank card and valid gift card. Officeworks took the money minus the funds from the gift card which then resulted in a rejected transaction. Three people from head office and two people from the local store were… Read more
unable to tell me why the transaction was rejected and proceeded to play pass the parcel with me, directing me back and forth between local store and head office across multiple phone calls. No one understood how to access information from the system, nor did anyone seem to understand whose job it was to provide me with the required information. If Officeworks does not wish to accept gift cards then they should not have their company name listed on them. What is also unacceptable is the lack of timely communication to the customer around the transaction being rejected and that a refund was in progress. I was told I would need to wait between 1-5 days for the refund to take place only after I proactively queried what was happening with the transaction. Not good enough. Will not recommend their click and collect service nor gift card service to friends or family.
Recent reviews
Just a shout out to Officeworks Noosaville. Every time I have interacted with staff in this shop, it has been a very pleasant experience. Extremely helpful, courteous young staff and friendly, accommodating managers. Thank you. I will buy all my gear from you in the future. Show details
I have just spent 1 hour wasting my time trying to make an online purchase and sitting on the phone to ask a question or two with Officeworks.. My issue... I am a One Pass Member and a no longer customer of Officeworks. Officeworks website says Free Delivery over $65 but if you don't click on that sign you don't realise there are secret… Read more
exclusions. So I am supposed to get free delivery from One Pass also... WRONG even with my One Pass account activated for Office Works I still don't get the free delivery.
I am trying to support an Australian Company but they don't seem to want my business.
So I try to help Australian companies because I support Australia. I thought, even though I am not going to deal with Officeworks ever again I would let them know my grievances... Feedback link doesn't work...
Sadly this is what happens... Why do companies waste busy people's time? :(
My wife had decided off her own batt to order the product I wanted and she ordered as a pick up from our local store... After the free delivery debacle which I had down to one star the staff who handled the pick up of the item were particularly wonderful. So I reevaluated because of them and for pick up they were brilliant... Congratulation to the staff at Aspley Qld. Brilliant service! :)
I spent THREE HOURS before finally being connected to an actual store.This was after speaking to two different call center operaters. Totally unaacceptable! They don't care because we now have no option but to use this WESFARMERS company. As with BUNNINGS, they have eliminated alll competition. I woul like to give them MINUS 10, if that were possible.
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I have had numerous brain surgeries and did the best I could to simply buy a new laptop. I could… Read more (+1 reply)