Reviewer Photos & Videos
Lots of issues and no support
I ordered a couple of prints online, took so long as there was a glitch and message ‘something went wrong’ would come up. Not knowing what the problem was I kept trying. Order finally went through, still waiting the print (2 weeks ago). That’s not much of an issue, I can wait but it is so difficult to get in touch with someone to check on the status and I won’t bother emailing as I sent an email over a year ago in regards to a different enquiry, still waiting for a response.
I chose officeworks because they are cheaper than most places but it isn’t worth that pain.
Great greeter but no customer service once inside
Asked the greeter for laminating price but she said i'd have to ask at the print shop. The customer ahead of me was served by a staff member who came from another area of the store. 2 employees sat behind a desk and talked, one picked up a sheet of paper, walked from behind the desk, stood and talked, walked back behind the desk, sat down and continued to talk. Both glanced in my direction several times but did not acknowledge me in any way. I waited for 10 minutes and then left the store. Disgusting customer service - or lack of.
Obviously these employees need more/better training and obviously are not concerned with keeping their jobs.
Reminds me of another large store that has muscled out smaller retailers.
Horrible customer service experience
I visited the Liverpool branch today 28th February at around 1.10 pm to buy some supplies for work. I lined up and waited to be served after waiting awhile to be served on the floor as there were only 2 staff on the floor assisting other customers. There were 7 people behind the counters 2 of which were serving customers the other 5 had their backs to the line up and only 2 were on the floor helping with customer enquiries. I made my way to the counter where a staff member by the name of Ghulam was serving. I asked for some assistance with reac...hing an item that was too high for me to reach Ghulam did not say a word at all no acknowledgement that he had heard me he approached a team member with their back to the counter to help me. Upon my return to the counter to pay for all my items including the item that I could not reach still no acknowledgement from Ghulam after I thanked him for his help only a grunt and rolling of the eyes was his response. As far as I am concerned I will be advising all my contacts to buy their supplies from elsewhere and to avoid Liverpool Officeworks as this is now the normal level of customer service when Ghulam is serving. I am disgusted with this behaviour. Is there no performance planning for the customer service staff?
Rude customer service
Store staff are as rude to each other as they are to staff. Inexperience shows with products and customers. Another Wesfarmers corporate jerk. Store manager sent me to the call centre, call centre was useful, they wouldn't answer the call centres phone call. Pointless! Wouldn't honour the replacement faulty handset.
Rude staff member Lana
We were waiting in line to be served in Officeworks Preston Customer not click and collecting deliberately goes in the click and collect line jumping the queue that customer was not there to click and collect staff member Lana sees and allows this continues to serve the customer even though customer was not click and collecting then another customer does the same to the same staff member now staff member Lana has 2 people infront of her doing the wrong thing and still serves them
After waiting in line 20 minutes I approached the staff membe...
Love the self serve print area
Had no idea what to expect, just had a USB and some email docs to print, and no time and patience. Of course there was a line at the print counter so thought id try my luck at the self serve area and it worked, easily! Scanning a teeny bit exxy but it saved my job so no complaints!
In My opinion and experience No staff are available and the equipment and processes are unreliable and are not customer friendly
I would struggle to recommend Office works
Buying Extras Cover is waste of money
Very difficult to make a claim. The staffs are nice and polite when they sell you the extras cover. They are very rude and annoying when you call them to make a claim. I had to call four times to make a claim and was on the phone for 3 hours.
Finally they send me to a third party repairer who said I had to pay for the repair and claim it back from office works. He wouldn’t even tell me if I was covered or not and quoted a very high price for repair. I gave up the idea of making a claim and went to another repairer who fixed it for less than half the price I was quoted.
Very bad experience. I do not recommend buying extras cover from office works. It is just the waste of money.
New account FAIL
I opened a business account mid Feb, made a purchase for an Ipad to be delivered the next day (had to spend $100 more than needed due to no stock, but ok, Apple were out too) & the money ($787) left my account immediately.
When I hadn't received the Ipad the following afternoon, I logged in & it still said processing, so I called. They proceed to tell me my account had been flagged for a security reason (wouldn't say why) & was on hold. They also checked & were actually out of stock of the space grey colour.
I was happy to take a different c...
Officeworks is not the issue, its the courier company.
I had ordered from Officeworks once before and had a really good experience (shipped and arrived quickly, received email updates along the way) so was not concerned about buying from them again. Second time ordering the experience was slightly different. The package was dispatched and I received text confirmation and then it didn't come and I got an email stating that I had not been home and a card was left (not the case, was home all day and no card was there). When I called the courier company, they said that the guy had "ran out of time and ...hadn't actually come to my house at all" and would be back tomorrow and I should call again in the morning to confirm (which I did). The package did arrive on this day but as someone who reads reviews and gets pretty anxious from doing online shopping, this misinformation and extra hurdle made my experience difficult. My advice would be to just be aware of Toll and make sure to call if the package does not arrive. For me, the issues arose from the courier company making up things and adding more stress to the process. Would shop here again online but would be more aware of this sort of thing.
Garbage click n collect
I ordered a sit stand desk and opted to collet it at my local store when it was in (estimated 1 week max). Five weeks later and my desk still was not in. I called twice in the five weeks to ask when I could expect it and was told not to call as someone would contact me when it was in. I went in the store to speak with someone about the odd additional 3 invoices I had been sent only to find my order was out the back and had been there for awhile along with 3 duplicate orders with my name on them. I will NOT be shopping at Officeworks again. One positive is the in store staff are LOVELY!
- Online store
- Verified customer
Love Officeworks but their online store is a joke!
I've been buying office supplies from Officeworks for over 20 years. I've always been happy with their service in-store no matter which store I went to. But last Wednesday on Feb 17th, I needed a large shipping box which Auspost didn't supply, so I went online to Officeworks website to research box sizes so I knew which one to buy when they opened after the Victorian 5-day restrictions were over. The box I required was not available to buy in-store and had to be ordered online. It was a click and collect order and at the time of transaction the...information on screen advised it will be ready for collection the next day, Feb 18th. Straight after I made payment, I received a confirmation email of the order that stated the collection date was now Friday 19th Feb. That was still alright I thought, as long as I can get the box and post the item before the weekend. Then the next day on Feb 18th, I received an sms from Officeworks apologising and saying my order will be delayed and won't be available for collection until after the weekend on Monday Feb 22nd. This was not good for me, so I went into my Officeworks account to cancel the order. Unfortunately there were no means to cancel an online order online and I had to call their customer service line. The lady I spoke to got my details and tracked down the order. She told me she actioned the cancellation and I should get a refund back into my account within the next 3 to 5 business days and I would receive a confirmation email. Sweet I thought, so I went to Kennards Hire and bought a box from them. The next day I got an email from Officeworks advising me the shipping box is on it's way to the click and collect store. That was weird I thought, after cancelling the order. I decided to login to my account to see what status my order was at. The order was updated to "Shipped" status. Nothing about cancellation! So I called customer service again. This time I spoke to another lady and explained everything to her again. She assured me the cancellation had been done. But after I asked for a confirmation email so I can have it in writing, she explained that she couldn't do that and started telling me the actual process. Apparently all they can do is send an email to the store where I was going to collect the order from. Once that store gets the order, the store then processes the refund. I would still get an email to let me know once my order is ready for collection but she told me to ignore that. What a weird process for an online purchase and I was not told any of that when I first rang up to cancel. After I hung up, I wasn't feeling very confident about that whole process. Luckily I paid with Paypal and I quickly submitted a claim for a refund online that day. Paypal advised me that they will wait for Officeworks to respond before approving the refund. On Monday Feb 22nd, I received another sms from Officeworks stating that my order will now be ready to collect on Wednesday Feb 24th (today). This morning another sms advised it will be on Friday Feb 26th now. The date keeps being pushed back and back. Not long after that sms this morning, Paypal emailed me stating that they have approved my refund in my favour! Hooray! Still no official confirmation from Officeworks about the cancellation or refund. According to my order status in my Officeworks account, the order is still on it's way to the store. How pathetic in this day and age they can't get their act together to have an efficient online business model. If it wasn't for Paypal, I'd still be waiting for Officeworks to refund me! That seems like it would've never happened considering the collection date keeps being pushed back every day. This experience has put me off ordering anything online from Officeworks again. Such a hassle to go through just to cancel an order!
Delivery date is being changed to a day later every single day. No idea what is going on with my order. I am awaiting a response from customer service, but I am very unhappy with the lack of communication and it is unlikely I will order from them again.
Last year i brought multiple canvas prints for Christmas. I was so happy when they came as it was exactly as i ordered, it was efficient and the people i gifted them to were happy. After that i brought another for my own home. Will buy again for sure.
Friendly staff, nice printing quality
If you want to print a document, just pay a visit to Officeworks. 8cents for each side of paper, perhaps the cheapest price in Australia.
delivered late to the wrong address
I called to cancel my order (filing boxes for shifting files) as the tracking indicated it would be delivered late, a day after I had shifted house. They said I would need to call later to cancel it, (only after it had been delivered!) and that they would pick it up again. This seems a very odd process, and I explained that I would not be here to confirm that it had even been delivered. Shortly after the phone call my neighbour came to the door with my order. It had been delivered to the wrong address. She said she went straight to the door when they knocked, but the driver had already left. I won't be ordering from Officeworks again.
- Physical store
- Verified customer
My experience with officeworks stuart park , darwin is great till now. Staffs are friendly and helpful. Great service and never been disappointed ever.
Never any stock
Every item I have gone to purchase at office works for months has been out of stock! Tried to buy my kids iPhones each and they have none in stock. Ever. Tried to buy 3 different printers, none in stock. Tried to buy apple accessories, none in stock. Tried to buy popular printer cartridges, 4 different times and they had none in stock! I know they do it on purpose to make us shop online but I personally will not buy anything I have not physically looked at in a store first and i know many others who feel the same. Life your game in the stores Officeworks instead of being like empty warehouses.
Delivery date is not accurate no explanation from them as well why it is delayed. Customers service need to wait atleast 20mins for them to answer. Never gonna order again
Don’t waste time sending faulty laptop to be repaired
Purchased laptop from Officeworks Morley last year early February. Nov 2020 laptop died went in if can be repaired as still under 12 months. I regretted going there. It was a disaster from beginning to end. Terrible customer service right through to manager. Do not buy your computer/laptop there. No one knows what they’re doing when it comes to tech except stationery.
Questions & Answers
Your business is a joke. Worst customer service I have ever experienced. Its been 3 months since I ordered my click and collect furniture. I still dont have it. Time to visit the Ombudsman.
I had my daughters lap top repaired, I purchased it in January and had issues since she started using it at school, put up with problems until last term at school because you need four to six weeks to fix it. Repairs were done under warranty and when we tried to use it it would not let us get past the Home Screen. I took it back within the week for repair and have been told that it needs a new screen because of a dent and the screen is cracked.
It had no dents or cracks on the screen when I returned it to Officeworks. I showed the girl what the issues were when I dropped it off and the screen was not cracked. Im concerned that I will be ripped off and blamed for damage that has been done whilst it is in your possession. The manager at office works said that she needs to see photos of the damage and that another employee that handles the solve up repairs will need to contact me regarding the outcome.
I don’t give a rats butt about your photos the screen was fine when I left it with you. So why are you trying to charge me for repairs needed that have been caused whilst in your possession.
The costs that you Qouted me out way the cost of the laptop. And it is still under warranty. As I stated above I am concerned that you will try and charge me for your wrongdoing.
No one is picking up the phone at any store I call? I need to get in contact with someone without driving back out to the store. Any alternative numbers that have worked for others ?
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