??!
1 photo
Officeworks
1.9 from 1,555 reviews

Reviews

1.9

1,555 reviews
5
(232)
4
(81)
3
(47)
2
(126)
1
(1,069)
  • Product Quality
    2.6 (237)
  • Return Claim MadeYes (40) · No (287)
  • Shipping
    2.1 (75)
  • Customer Service
    2.1 (152)
Previous
Next

Reviewer Photos & Videos

  • More
Iain M.

Iain M.Sydney, NSW

  • 3 reviews

My broken watch is more reliable than the Officeworks online delivery.

published

As many other reviewers report... the delivery service is just about as poor as you can get. Don't plan on taking a day off to be at home for an officeworks delivery... take the whole week off and cross your fingers. A physical store is the only reliable way to experience officeworks. Online ordering (the broken tracking, no delivery times, no support, no reliability, no guarantees) are all a modern day digital comedy.

Product Quality
Shipping
Return Claim MadeNo

Not worth buying online - if you don't physically see it in the store, don't bother

published

I've never had a problem with buying in store, staff are very helpful, but there are multiple problems with the Officeworks online store. The catalog is often inaccurate - listing products (especially special offers) as low stock when they are actually out of stock. Seriously, how hard is it to be accurate when it's a digital inventory??!! I've also had the same problem as multiple other reviewers, of ordering and paying for a product only to have the delivery date (in my case for click and collect) pushed back over and over again. If Officeworks don't have the product in stock or it isn't economic for them to deliver within their quoted timeframe then they should just say so up front so you can buy it from another supplier.

Shipping
Jarna

JarnaFar North Queensland, QLD

  • 2 reviews

Mislead on purchas3

published

The laptop I wanted ' was out of stock'
I asked if the white one sitting there was similar to what I was after ' the guy said yes. Both thought into it'' paid ' got home n slowly learned what a google chrome thing was.
No where near a laptop

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCairns
See all answers
Office & Stationery Shops

Find out how Officeworks compares to other Office & Stationery Shops

Know better, choose better.

Compare all
Electro

ElectroSydney, NSW

Rejected my product without any notification!

published

Placed an order online just to find out two days later that it was rejected. No email, messages or calls were made to tell me about the status. Thanks for you dumb customer service.

Product Quality
Return Claim MadeNo
Pourus

PourusSydney, NSW

Absolutely pathetic

published

Ordered a laptoponline, paid with creditcard. Nextday i get some emailsaying order does not meet privacy and security standards. Will NEVER buy anything at officeworks. Got my laptop from jbhifi.

Return Claim MadeNo
Ale

Ale

  • 3 reviews

Gives phone calls the cold shoulder. A Frosty reception

published

Called the Officeworks store for a basic enquiry as to whether a particular product was in stock. This would save me a possible unnecessary trip to the store to see if they didn’t stock this item. It was half an hour before close and the phone was ringing with no answer after 5 minutes no voicemail or nothing. Poor phone etiquette. someone should be there to answer calls.

Customer Service
Product Quality
Store LocationEpping VIC

Online purchase

published

Ordered a laptop online for in-store pickup, website indicated delivery would be available to collect the next day. 2 weeks later still waiting. Delivery date on order keeps moving a day.

Return Claim MadeNo
Maggie

Maggie

  • 5 reviews

Great little product

published

Was first time I used office work click and collect, ordered from Vic to be picked up on SA was ready and waiting. So easy, I would highly recommend them

Product Quality

Missing items

published

We made an online order with officeworks about 6 weeks ago. The package arrived and was missing 2 items. This was understandable given it was a bit of a tumultuous period. However despite 2 emails sent to advise them, I never heard back. When i tried calling the phone rang out - and this happened on few occasions. It was not a large sum of money but really disappointing. Will never use them online again.

Office & Stationery Shops

Find out how Officeworks compares to other Office & Stationery Shops

Know better, choose better.

Compare all
Peter

PeterGreater Melbourne (Inner), VIC

  • 4 reviews

Worst 'service' ever

published

Worst 'service' ever after I complaint about false information provided by both a store assistant and labels in store in re to a device I purchased there. I was absolutely disappointed with the fact that I was given incorrect information and then told they'd do me a fav by taking the item back. I asked to get an 'upgrade' and get a model with the required features at no extra cost to be paid by me but did not get any form of support or understanding for my situation.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationPreston
See all answers

Online Catastrophe

published

After being told that I can’t print photos in store and order your photos online due to the covid 20, I will NEVER EVER use their website ever again! Took me the whole day to try upload bulk photos to no avail. Frustrating enough that it won’t upload anymore that 10 photos. Stay away and go elsewhere to print photos

Return Claim MadeNo
Alana

AlanaMetropolitan Adelaide, SA

Slowest customer service

published

Slowest customer service out of any stores I know. Plenty of staff but no one to serve. Waited 15 minutes just to be attended, only to be pointed at the self serve photo booths I need to use that had signs saying they were not available.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNoarlunga
See all answers
bazza

bazza

  • 2 reviews

Unfriendly staff, faulty products

published

ProductReview really needs to clamp down on these fake 5 star reviews from shill accounts.
The Moto G4 plus I purchased from Officeworks Osborned Park had the battery swell and nearly exploded.
Staff extremely unhelpful.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOsborne Park WA
See all answers
Imelda C.

Imelda C.

  • 2 reviews
  • 1 like

Excellent delivery service

published

Online purchases are so easy with Officeworks. I usually buy over the minimum amount and it's delivered next business day. So easy and much more convenient than going into the physical store

Product Quality
Shipping
Return Claim MadeNo
GGGeoff

GGGeoffSydney, NSW

Bad products

published

Bought 2 Bathurst chairs from Officeworks. both were faulty... Chair 1. Arm padding falls off. Chair2. Arm swing is loose and drops aswell as stitching is coming away on seat.

Product Quality
Return Claim MadeNo
Office & Stationery Shops

Find out how Officeworks compares to other Office & Stationery Shops

Know better, choose better.

Compare all
Doris G.

Doris G.Perth, WA

  • 3 reviews

Excellent product and hassle free delivery to doorstep

published

Bought 2 Stilford professional slide cabinets online. As promised, they were delivered on the day as stated on the online checkout, no hassle at all! Polite delivery staff too! Excellent products for the home office files and books!

Product Quality
Shipping
Return Claim MadeNo
Jaytee

JayteeSydney, NSW

  • 13 reviews

Office works deserves - 5

published

Ordered office chair which you can't buy at store you have to order online first called, checked stocks to make sure in stock then placed order online last Monday. Was advised by phone and online delays of 3 to 4 days. I rang today 1 week later was told only picked and packed Today. I asked why the delay was told warehouse decides when it's convenient for them and delivery will be delayed because of covid. They could not be honest and say it won't be a few days but few weeks and that way I could have sourced another chair. I need to sue the if my back gets worse. Then they wonder why people don't support Australian retail and order from China. Disgusted by lack of tranperncy.

Shipping
Return Claim MadeNo

CRAPPY

published

two different orders two different days and both times the orders go through takes my money (not a small sum too!) after a few minutes later i get a email saying the order didnt meet the security requirements !! like wth you take my money first and then give me this email.
takes 1-2 weeks until i get my refund over 1.5k waiting until my refund comes back..

if i could give 0 stars i would

Shipping
Donna E.

Donna E.

  • 3 reviews

Office works Newcastle - useless printing service, couldn’t care less

published

The service at this store is extremely bad. Despite claiming to be a “high volume” very busy printing service, they have only one service officer on who was doing all the printing, taking new jobs and delivering completed jobs. A simple job of a plastic binding around a 200 page document - which would take less than 5 mintes - wait time was 3 hours and 40 minutes. If they are so very busy, common sense would say put more staff on. Last time I tried to use them they told me nothing could be done at all that day, binding of 5 documents would take 24 hours. This store doesn’t care about customers and I won’t ever shop there again.

Customer Service
Return Claim MadeNo
Store LocationNewcastle West
Brendan W.

Brendan W.Greater Melbourne (Metropolitan), VIC

  • 8 reviews

Deceptive listings - zero stock

published

Dodgy bait website. Officeworks deliberately and deceptively keep discontinued and zero stock products listed on their website with heavily reduced prices. You don't see that there is zero stock until you enter you postcode. Checking using other tools, there is no stock nationally. Dodgy.

Page 1 of 78

Questions & Answers

steve rimmer

steve rimmerasked

Physical store

how do I get a photo printed? by pakenham office over internet?

2 answers
steve rimmer
steve rimmer

how long before answer?

I.P. Daily
I.P. Daily

They don’t reply here. Printing is covered in the website.

RobH

RobHasked

Officeworks

My click and collect never arrives at my designated store. Looking at Officeworks tracking I see that the item has been “picked” at the wharehouse but delivery gets pushed back daily. This has been going on for over one month. What is going on? Impossible to phone Officeworks, they have turned off their phones and emails don’t get answered. Come on! Other companies are doing better than this despite Covid 19.

1 answer
LittleMissXanshine
LittleMissXanshine

Yeah I experienced what you are experiencing at the moment, you can't phone the specific shop where you ordered your items. I emailed Officeworks but of no avail. All you can do is call 1300 OFFICE (633 423). That is their customer service hotline, it would take forever before someone attends to you but just wait. It took me roughly 30 minutes before a customer service representative assisted me with my inquiry. Good luck mate! Hope you get your items sorted.

Lynette k

Lynette kasked

Online store

Tracking a order number 0123918625

No answers

Get an answer from our members and Officeworks representatives

Other Office & Stationery Shops


ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.