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Officeworks
1.8 from 1,930 reviews · View Statistics
See the Best Office & Stationery Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    2.5 (450)
  • Return Claim MadeYes (94) · No (532)
  • Shipping
    1.8 (203)
  • Customer Service
    2.2 (255)
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Nakamarra
Nakamarra
  • 3 reviews

Convenient & so easy to navigate etc, highly recommend

published

Bought x1 Lenovo M7 tablet using the online store for click & collect was so impressed I went back next day & ordered X2 more it was very easy to use, communication & tracking was above and beyond I was very impressed not only with the product I purchased but their prices aswell & also the service I received from the staff at Officeworks-Bayswater Vic, highly recommend!!..

Product Quality
Shipping
Suzanne B.
Suzanne B.Perth, WA
  • 5 reviews

Inexpensive and Comfortable Office Chair

published

I purchased the Roma High Back Chair in Black after working from home and needing a comfortable office chair. This product is extremely comfortable and supportive and I was very happy with the price. I also ordered the installation service and it was very affordable and easy to arrange. Took the hassle out of having to do it myself and I am very pleased with the result. I highly recommend this product.

Product Quality
Shipping
Incentivised Review No
InTheDogHouse
InTheDogHouse
  • 2 reviews

Worse than terrible

published

Ordered a printer online, for delivery to ACT. Order confirmed. Card debited for item + delivery charge. In the same second, card credited with item cost, but not delivery charge ($5.95). Track Order stuck on "It's on its way". Two online enquiries ignored. Phoneline not answered. Too much trouble to involve credit card company in reclaiming delivery charge although this appears to be clear theft. Don't touch Officeworks with a barge pole!

Incentivised Review No
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Shorty
ShortySydney, NSW
  • 2 reviews

Absolutely ridiculous

published
Product Quality
Shipping
Incentivised Review No

Frustrating

published

Online ordering is tedious and unclear, my order was split in two separate deliveries (one of which I am trying to track down), cannot contact customer service by phone. There needs to be more online support and customer service needs major upgrading as I just can't contact anyone over the phone.

Product Quality
Shipping
Incentivised Review No

Photos not right..darker and colours dull

published

The photos were darker and colours very dull and my pictures cut off. I have to get them developed all over again by someone else.

Product Quality
Incentivised Review No
Return Claim MadeNo
Ethan
EthanSouth East Queensland, QLD
  • 2 reviews

Un-helpful

published

Had an issue with my click and collect and it went to a store 40mins from where I live, tried calling to sort it out and I was strung around for 20min and told me they can’t simply cancel one order so I can buy it from my a different store, why? don’t know?

Incentivised Review No
Return Claim MadeNo
ads1212
ads1212Sydney, NSW
  • 17 reviews
  • 5 likes

Idiots

published

The employees wouldn't know a JPG from a jug or a tiff from a toffee. Officeworks! educate your staff! If you haven't realized, the world is moving (moved) on from paper, and your staff need to be really digitally literate. I just stood at the checkout for 1 hour to have 4 A3 pictures scanned and they still got it wrong! I got home and the tiff files were totally wrong and even photoshop wouldn't open them. Arrgghh.

Incentivised Review No
Lucy Van P
Lucy Van PFrenchs Forest
  • 39 reviews
  • 17 likes

"OFFICEWORKS" Offices that do not work- PATHETIC

published
Customer Service
Incentivised Review No
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Carmel
CarmelGreater Melbourne (Inner), VIC
  • 2 reviews

Not great

published

I got my canvas and tin photos back. Not real happy as they come out much darker than what’s on screen. I think this should be a warning

Product Quality
Shipping
Marcelle S.
Marcelle S.
  • 3 reviews

Warranty not honoured

published

I bought a phone in March and the Bluetooth, which I use on my hearing aids) is not working. They asked to send it in for repair. Since I don't want to be without a phone, I'll be without my hearing aids bluetooth components.

Product Quality
Customer Service
Mark g.
Mark g.Illawarra, NSW

I cant complain about the service cos there is none.

published

i called their 1300 633423 at least 10 times, just hold music no one answer. this place is pathetic. need to close down office works.

Shipping
Incentivised Review No
Return Claim MadeYes

Late Delievery

published

Officeworks delivery is so so so slow. It hasn't arrived yet, and I don't know if I will ever get it. Moreover they charged 6 bucks for delivery, where other places are usually free.

Product Quality
Shipping

Online orders

published

I will never order anything online again. I am waiting three days after my order was to be delivered and it has not been delivered yet. I have tried many many times to call them and no one has answered. I waited almost 30 mins on one call and no one picked up. This is pathetic!

Shipping
Incentivised Review No
Return Claim MadeNo

Online order split items printer still not arrived

published

Just like the other reviews I paid for next day shipping and the printer (main purchase) still hasn’t arrived one week later. I’ve called customer service 4 seperate times and I’m told each time it should be out for delivery the following day but isn’t.
My advice - only order click and collect - the printer is in stock in my local store and I could’ve collected it in 2hrs instead of this….

Product Quality
Shipping
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Questions & Answers

jamiewayneguy
jamiewayneguyasked
Physical store

hi please tell me, just because i cant see my bank balance of the pending refund transaction doesn't mean its not processing? i'm hoping it gets processed by tomorrow otherwise im going to be struggling over the weekend, i have ptsd and a reopened case on charging a biological sexual abuser so god knows when financial justice will come.. in the mean time im misreable about my refund probably not being processed before the weekend...

1 answer
Nakamarra
Nakamarra

If they said your getting a refund & it's been processed then it's a matter of waiting for it to appear in your account, refunds usually take 3-5 business days sometimes up to 10 business days but it depends on the company's policy etc... So depending on when the refund was done, u may have to wait until next week unfortunately, sorry to be the bearer of bad news but you will receive it, maybe give them a call & double check with them just to be sure & for peace of mind.... Goodluck...

Антонина Б.
Антонина Б.asked
Online store

can i order a men's t-shirt with a specific inscription

No answers
Alan & Maria N.
Alan & Maria N.asked
Online store

How much is a desk chair with gas action?

2 answers
Reviewer R.
Reviewer R.

Please identify one from the website and then I can get a price for you. Thanks

Angel
Angel

Do you mean the ones already listed on the company website?

See all Officeworks questions

Get an answer from our members and Officeworks representatives

Officeworks

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