Purchased quest 3 on 19th April. No mention of stock issues at time of purchase. They took payment then sent invoice for est 4th May, that then became 12th May, I just looked again and pushed to 18th May. I was told by service rep on phone call this morning that their stock was due in today l, yet I have had my date extended for receipt by another… Read more
week. They sold an item they did not have in stock. This is becoming Consumer affairs and or ACCC territory now….They are not trustworthy and don’t care about clients rights
Constant pushing back of the 'estimated' delivery date, no notification or explanation whatsoever. Finally got sick of waiting after 6 weeks, only to be told there's no stock in ANY store or ANY warehouse in the country!!! Then why the heck are you advertising it for 'sale'? Then I try to cancel the order, and the person couldn't help me - I… Read more
have to wait 24hrs for 'someone else' to call me back to arrange the cancellation....
JB-Hifi have my item ACTUALLY in stock, and have confirmed next-day delivery.
I will NOT be using OfficeWorks again for anything - extremely poor performance across the board and I would have given zero stars if I could.....
I regret dealing with them, order number 1021577350 on 18th of April and still on the 29th of April as order confirmed, I am travelling soon so I'm going to miss my planed gift. Thank you, you are very reliable.
Reviews with attachments
Please see video below. Meg was impressive and diligent and fantastic with our bulk scanning when self scanners were inoperable. Kira was also excellent on the tech side and I’ve had his help many times at Garden City Mount Gravatt Qld 4123 . Awesome staff and very helpful Thank you . A rare quality these days Show details
The worst place – The worst place to be stupid time there Worst employee
Dishonest Manager – I bought a faulty Mac from them and took it back immediately. They looked like they would initiate a procedure to provide me with a new replacement. It turned out that they would only repair it or replace it with refurbished ones. I only found it out from the paperwork they wanted me to sign and when I asked them directly. Then they claimed the… Read more
refurbished ones were the same, still maintained by Apple, and had a warranty. But the price I paid wasn't for a refurbished Mac.
It also takes 2-3 weeks for them to repair. Their manager, [Name Removed] lied that purchasing from other merchants would result in the same process. However, this is not the case. I have talked with Apple. Apple offers new replacements for faulty items purchased from them within three weeks. Additionally, Apple matches prices if they are higher than those of Officework.
I guess all the Officework has the same procedure. But I would appreciate it if I was treated with honesty and respect.
Smart Keyboard folio falling apart – I bought a Smart Keyboard Folio for my IPad Pro 11 and only used it for the last few months. (I used a previous iPad of being user friendlier for more than a year, since I gave it away few months back.) The new keyboard is falling apart. When I took the keyboard to show it to Officeworks Airport West the lady [Name Removed] who claimed to be the… Read more
store manager said that overused. If I use my IPad for 4-5 years do I need 3 IPad covers x $269 each. Does it look over used? Cheaply bought and sold for very expensive.
Purchased a laptop 40 days ago that now has a confirmed cooling fan failure and overheating issue (HP diagnostics). Store only offered a 1-month repair despite reliance for study. Fair Trading complaint lodged. Manager just trash me off an told me to go that path if I wanted to. Show details
Why not clear the generic "Toner(K) is low. Replace when indicated" message to make it more meaningful? The abovementioned message appears at Bundoora store, so does at Chadstone store, it's even more confusing when the printing job is indefinitely hanging there. When the problem solved, it's nothing to do with the message. Can someone of customer… Read more
service department please help pass the weirdo behaviour onto design team? They need to be aware of the real world!!!!! Please see attachment for the message screenshot.
Needed this folding chair lve had them before they're good not expensive ether delivery was quick 2 days texted on arrival ctge best thing about these Kenji chairs is the folding when space is limited blends in well with other things very happy
I ordered my two kids’ school booklist items from Officeworks online and chose home delivery. I received an email saying the order would arrive in two boxes. Both boxes were delivered, but one only had document folders and the other had glue sticks and erasers. I was still waiting for the rest of the items. I received an email delivery 2 delivered… Read more
with a list of items too.
I called Officeworks, and they told me I had to collect the remaining items from a Pack & Send collection point. I went there today (16/01/2026 at 3:40 PM), and the staff member told me that if the delivery driver doesn’t have time, they just leave the items there because the next day they have more deliveries to do. I honestly didn’t know what to say.
I don’t want this to happen again. What should I do — should I avoid selecting home delivery?
I ordered a couple of years with OfficeWorks, but I used the click and collect.
Ordered a large size poster. Box came crumpled, poster crumpled. Tried calling customer service which says: we are busy call again later. Useless bunch, I want my refund ASAP.
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My wife purchased a Cannon Selphy CP1500 Printerfor a Christmas gift. There was no indication on the packaging that ink cartridges were suppied or not, no mention at all. She asked the sales rep and he didnt know either, and he made no attempt to find out about ithe ink. Christmas Day we find out no ink supplied so I called back to OW once they… Read more
re-opened. It turns out they do not even supply the ink cartridges and you have to order the ink "Online" as this is clearly printed on the OW website which the sales rep saw when he was checking for me. Cost $50.00 The sales rep actually refered me to JB Hi Fi and they were also a better price than OW, $44.00 and in stock.
After attempting to return in store, unopened envelope package of Norton Extra Security I was simply told No. Policy no returns on 'software' due to 'cannot tell if unopened'. Well you can tell, I was not told at sale point when rep pushed it forward when I purchased new Samsung Mobile. I later realised Samsung Knox security had done well over… Read more
the past three Samsung's. All purchased from Office Works, same Dee Why store! So obviously point of sale reps are encouraged to sell extras with phones. Covers, extra security all brought forward during my purchase. Always I believed I could returned if UNOPENED! I'm not a fool. So I was given case number after emailing yesterday afternoon. I received email on waking. 'no returns on software'. No review. No customer service. No Justice. Simply ai careless throwing customers away. As a 79 year old retired person, someone who has purchased technology over many years from this store, I find it appalling. I've also spent hundreds $ on granddaughter's specific art pens, pencils etc. Not good enough Office Works. I'll spread the word. Sincerely Robyn Puffett
Product delivered 11/11 damaged. Phone calls resulted in music and nothing else. Email sent and response was told delayed due to high load. Left with large bookcase unpacked in the lounge room waiting
I don’t recommend getting Product Care from this store. I’ve had Product Care at other places like Harvey Norman, and the process was always simple and straightforward. But here, it’s unnecessarily complicated and frustrating. When I went to the store for help after my computer broke down, they just told me to call a number instead of assisting… Read more
me directly. On the call, the lady was quite rude — kept questioning why my email name wasn’t exactly the same as my legal name, and asking if I was really the purchaser. It made no sense since you can’t show ID over the phone. Even though she said she had the invoice in front of her, she still made me read out every single detail — serial number, model number, item description, and price for each item — basically the entire invoice, which took about 15 minutes.
Then I was told I needed to pack the item myself and send it away by courier for “assessment.” The email they sent afterward included a long list of confusing packaging and shipping instructions — including measuring the box, providing weight and dimensions, waiting for a consignment note, and arranging collection times.
The whole process feels unnecessarily difficult, time-consuming, and stressful — as if they’re making it hard on purpose. Really disappointing experience compared to how easy and helpful Product Care has been with other retailers.
And of course the claim was rejected
I wanted to purchase a packet of Avery contemporary dots rectangle online. Purchase price was $6.53. I am nowhere near an OW shop, so wanted home delivery. Added product to cart, and shipping came up as $25.95. This was for a lightweight item that would fit in an envelope that could be posted for $1.70 I also have OnePass membership which allows… Read more
for free postage. Officeworks is on their list for free postage, but apparently can set their own rate. Totally disappointed. Needless to say I emptied my cart.
Please note, this review is no reflection on their staff. I dealt with very nice people here - it’s based on their ‘Price Beat Guarantee’ - they don’t honour it. Was interested in their, ‘Mercator Lennox LED Desk Lamp with USB White,’ and happened to find the same item for less elsewhere. Tell me these aren’t the same items: 01. Officeworks -… Read more
$89.10:
https://www.officeworks.com.au/shop/officeworks/p/mercator-lennox-led-desk-lamp-with-usb-white-merlennowh
02. Best Buy Lighting - $70:
https://www.bestbuylighting.com.au/products/mercator-lennox-task-lamp
03. Living Styles - $69.95
https://www.livingstyles.com.au/lennox-led-touch-desk-lamp-with-usb-port-white/
The product model number depicted on these sites is, SKU: AUL1073WHT, which is identical to that on the product box that I observed at my local Officeworks (Hoppers Crossing). Do I have to mention the photos matched too?!
Their website states that their PBG includes products you find online (even if it’s on sale).
Latest follow-ups
Wanted to phone my local store so called the number on their website. Kept getting a msg to say I had to go to the Contact us page. I did that and went through the process and received a phone number for my store. When I rang it I got the same msg telling me to go to the Contact us page!!!!!!
Follow-up · Gave up trying to phone - too frustrating. Just went into a store and asked. Our problem was resolved. Would have been so much easier to ask over the phone.
I called into Officeworks Traralgon today to buy a new computer monitor and also, as my W10 desktop can't update to W11 I wanted some information about purchasing a new desktop from them. There were only a few customers in the store and at least 6… Read more
team members on the floor, none of whom were serving customers, instead, either chatting to each other or working on non-customer-related duties. The team members on the registers ignored me as I entered, and although I walked up and down the computers and monitors aisles several times, looking for assistance, I was still ignored. If they don't want to serve me I don't want to spend my money there, so I walked out, still ignored by team members in the register area and went to a different store a Km or so down the road where I was offered great service within 2 minutes, offered a great discount, and where I made my purchase.
Follow-up · I was angry and also a little sad that a store I have shopped at for many years has let its customer service standards drop so much that I doubt if I'll be returning in the foreseeable future. The store I made my purchase from gave me a couple of minutes to browse before a team member approached me with a friendly greeting and an offer of… Read more
Positive reviews
I recently visited Officeworks Hornsby and received the best customer service I’ve experienced in almost 10 years. In the past, I haven’t found the staff helpful, so this visit was a pleasant surprise. Rachel, a lovely young team member, went above and beyond to assist me. She took the time to guide me to exactly what I was looking for and made… Read more
sure I purchased the correct product. Her patience and professionalism really stood out. Thank you, Rachel, for restoring my faith in Officeworks customer service! I will be back.
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The last 3 times I've gone to this place in Underwood, I feel the staff needs all-round training in the sections. They tend to walk away when you make eye contact and I know it's only due to their lack of knowledge of certain products but if you sneak up on one of them, then they'll do what is right by getting someone that knows. Most times though I know what I need but some times you need help.
today we were served by Yael at casual officeworks and his service was amazing, he went out of his way to help us choose a right chair with all the standards i needed for my office. If you ever need anything from officworks in casula ask for Yael he is an amazing helper.
Negative reviews
It's pointless checking if stock is available at your local or any stores in your vicinity online because they show stock available at all of them yet when you go in there's no stock & staff try to sell you something completely different. No Kleenix flushable wet wipes so staff try to sell me alcohol wipes! Could you imagine if perhaps a person who's second language was English bought these for their child's delicate freckle. OWWWWW!!!
Terrible customer service and unfit for business use. I placed a business card order in the middle of the night, but then immediately noticed there was an error. So I looked up information on how to cancel my order, and it said I needed to call their customer service line at 8am. So the very next morning I rang them only to speak to endless… Read more
brick walls of clueless staff telling me that the order is in progress thus cannot be canceled. But that's the thing - any self-respecting print service that caters to business has a degree of flexibility in modifying or canceling orders because every expense is valuable to small business. Furthermore, I contacted them first thing in the morning before any "production" could have begun - it seems to me that they have the means to cancel and modify orders but just choose not to, out of sheer disregard for customers. I am NEVER taking my business to Officeworks again. They are atrocious, they know it, but won't do a darn thing.
Is it normal Officeworks procedure for customers to be confronted and intimidated (as "you") in store to be asked to align the displays (as a "request") in return for advice I did not need nor ask for, displays that I did not cause to be put out of place in anyway? Who is the manager of this store? Show details
Recent reviews
Ordered a GE800 router that runs my security system as well as business internet. Was given a tracking number and order number, 10 days in and no one seems to know where my item is. Team Global Express is who Officeworks use, I'd suggest looking at other posts on here they ditch this delivery company. I normally order through JBHIFI, but thought… Read more
I'd give Officeworks a go. You live and learn I guess. I now have to wait 2-7 business days for my money back. This adventure has cost my business 3 weeks. Back to JB I go!
I purchased an IPAD online. I was unable to set up the IPAD. I carried out all the usual checks. It froze. Several days later, I visited Officeworks at Penrith. The first customer service officer attempted to set up the IPAD, however, encountered the same issues as me. I advised that the IPAD was faulty. 30 minutes later, a second customer… Read more
service officer attempted to set up the IPAD, and encountered the same issues. I reiterated that I wanted the IPAD replaced. After 45 minutes, I was told that I should take the IPAD to an APPLE store. I refused and advised that it is not Apple’s responsibility. Eventually, my IPAD was replaced, however, I was overcharged by $60. The instore customer service at Penrith Officeworks is non existent. This is the third time I have had issues at this store, hence me ordering goods online.
I ordered a pallet of copy paper on the 11th February, 2025 and was told it had been delivered on the 13th Feb after 5pm (when our office was closed). I have been chasing it ever since. I have had no reply to my recent emails and every time I call, I get told it is still being investigated with the courier company. I have asked for a refund and… Read more
also to speak to a manager, to which the reply is that they will get them to call me, and that hasn't happened. This order was for $2860. Not sure how a pallet of paper goes missing!
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Still waiting for response from Officeworks.