Officeworks

Since Officeworks was taken over by Grey Alien Hybrids, it gives me the heeby jeebies. I don't feel comfortable there. I just want them to know that this is not their planet and their refund policy will not survive our ethics policy.

Despite Officeworks' claim that their passport photos are 'guaranteed suitable for Australian passport applications', my set of photographs were REJECTED by the passport office due to:
1. Incorrect placement of head in photograph
2. Incorrect size of head in photograph
3. Unacceptable gradation of background shading
... in fact, everything that could be wrong was wrong, requiring me to re-submit my application!!!!
DO NOT GET YOUR PASSPORT PHOTOS TAKEN AT OFFICEWORKS.

Ordered an iwatch online. Delivery date of 15 July was indicated on the invoice.
Still not delivered. The online order tracking still indicates 15 July, with no updates.
Have rang numerous times, am told there's a case number but nothing changes, and no new delivery date is provided.

I placed a pre paid order from OW Fremantle for an Apple USB-C DIG AV MLTIPRT ADP and was told it would arrive within 2 days, it did.
So far so good.
I went to the store for what should have been a 5 minute pickup, that's when it fell apart.
After 20 minutes of standing around while a bad tempered older staff member stormed back n forth with no idea where to look, I commented that the service was pretty poor.
That's when he lost his temper and started slamming things down, I was shocked.
I received an email from OW asking how my experience w...

Placed online order for click & collect within 2 hours. Drive 45 mins to the store only to be told it is in their warehouse and won’t be here until the next day

Been coming here for 15 + years and always wait at least 40 mins for service at copy counter. Get your self together and get more staff. It's a joke...

Even small print jobs now take about 3-4 business days and can be up to 10 days. Completely unreasonable timeframes, especially considering they used to be 1-2 days.

The only way to cancel an order is to call head office and wait on hold.

Walked into Brisbane CBD store. Friendly manager price matched the Go Pro Australia online offer. As the service was so helpful, I also purchased an underwater housing and extra charger / battery.

Best of all I earned Flybuys points and could use my AMEX card without extra fees.

I paid $559.95 for the camera, less another $28. Total paid for the camera was $531.95 . JB hi-fi lowest price was $719. Lol almost $200 more

I thought I was getting a good deal when I spotted the nest doorbell on sale with next day delivery. Unfortunately the doorbell just wouldn't work with my wifi. It took about a minute to notify me someone was at the door (meaning they had already left) and despite trying online help I just couldn't access settings to focus the detection alerts on a specific area. I organised a return on Officeworks web site and waited. Despite getting a reply advising the package would be collected within 5 business days, nothing happened. After 9 business...

Ordered a Samsung Galaxy Fold Z 3 on a Saturday night (At the cheaper price of $1900 as everyone must have had their tax time deals going). They had it packed and booked in with Toll at 8:30pm Monday night (It was to go from Perth to Bunbury, which is only 2 hours south). I had no update and rang on the following Wednesday to check up on the order as Toll's tracking said it still wasn't collected. After the next few days, there was still no update and I rang a few times to find out what was happening from both Toll and Officeworks only to get t...

Asked technical staff for product info including what type of cable a product had because I’d previously had issues with a particular cable. They GOOGLED answers to my questions AND showed me the wrong cable for the sealed product I was purchasing. When I got item home, it had the very cable I didn’t want. If Officeworks staff don’t know product info, why not take the time to check items instead of pointing at random items on a: shelf. You’ve wasted my time and I’ll take my business elsewhere in future.

Went to watergardens store to buy a business printer no one asked me to help me was there for 25 mins so left. Went back again week after same again no help. I asked a woman if she could get someone she said ok. No one came. 10 mins later asked women again to get someone to help no one came. Unbelievable!! So some guy was walking past I asked him if he could help and finally got a guy with absolutely no personality to help me. Finally I bought a printer and left. Never going there again!!!:( the staff there absolutely hopeless and need more training!! Especially [Name Removed]!!

After wearing for only a short time they start to hurt your ears. Pressing hard against the ears with no adjustment, had to return for a refund. Performance wise they seem OK. They should be taken out of stock until Logitech correct the problem.

Tried to place order for "design your own" office chair. They didn't have the pieces I needed in store. The software allowed me to design a chair and "place in cart" but the cart kept showing empty. Phoned "customer service". After waiting 20 minutes was told I would need to be transferred again to sales. Waited another 20 minutes. The lady spent a good 20 minutes inputting MY details and asking if I wanted to get promotional material. Then looked at the product and said I can order online. I explained the problem three times. Went off to check...

Venue: Officeworks Mosman

I called Officeworks Mosman, and confirmed that I could come to the store and get my cards printed (FYI this is not a service Officeworks provides. So it was my fault to misunderstand the situation). I came to the store, expecting to print my business cards right away. And I was disappointed to be informed that they can't do it.

I needed it urgently. Nobody wanted to help, they wanted to direct me to another store or online purchase. But Axel approached me and offered me a creative solution that could be done today.

He spent 1 hour delivering my order, making sure everything is great and ready to go.

His help means the world to me, thank you so much Axel!

Great effort and I am very pleased with the outcome!