Reviewer Photos & Videos
So sad officeworks has a monopoly on printing in Perth.
Always leave unsatisfied with the service and consistency between staff. Lack of staff training. Please import export your customer service. Like you actually care we are there wanting a service.
Officeworks do not answer phone
Hi - bought a keyboard but had a question about keyboard type - tried youtube but was still uncertain so I rang four Officeworks stores today - two in the city, Dee Why and Chatswood and there was no phone pick up by any store - for such a large store presence, disappointing service.
Terrible customer service at Hornsby Office Works
Requested a price beat for a pair of Airpods Gen 2. Previously advertised on theschoollocker for $188.
Such a simple request - took the counter person over 20 minutes to go back and forward with their boss to approve it - and ultimately didn't get approved because apparently 2 different products can have the "same SKU code" - total nonsense. Ended up going to another Office Works in Castle Hill and they sorted it out in less than 2 minutes. Terrible service. Stay away.
- Online store
- Verified customer
Worst Service Ever
I ordered a big order on Wednesday and selected Premium Next Day Delivery and it said it would be delivered by the Thursday.
The next morning when I checked the tracking on the website, it Clearly stated that it was on board for delivery and would be delivered on Thursday 20th February between 8am-5pm.
Because the order was very large and I had to stay home all day for 9 Hours waiting for this delivery to arrive. 9 HOURS I waited at home for a delivery that not only did I select the Guaranteed overnight delivery on, but that also the track ...and trace on the website told me that it was on its way and would delivered Thursday 20th. After 9 hours of waiting and not being able to do anything whatsoever because I didn't want to miss the delivery, the order never came! I rang customer service and the operator was RUDE, unhelpful and offered no reason as to why my guaranteed overnight order didn't arrive but promised it would arrive Friday the 21st. He said it will "Definitely" be delivered on friday now and wasn't sure why it didn't come yesterday. So I get up the friday morning and check the tracking and now it says it's coming on monday!!! Monday??!! How does "Premium next day delivery" move from thursday to monday? That's not next day delivery, that's 5 days later!! How can they claim to have next day premium delivery, then it doesn't arrive the day it's supposed to, then after promising on the phone that it will come the next day, moving it to monday! 5 days later. How can premium overnight delivery take 5 days. I'm baffled. Guaranteed in 2 different ways to come then next day, then promised over the phone that it will come the day after, then changes to 5 days!!!
Terrible customer service
The Pitt Street store doesn't answer the phone. I have been trying to contact them the whole day. Why list a phone number if you can't answer it. When I phone customer care they are not at all helpful
Great range of products and good prices
I tend to get all of my technology and office stationary from Officeworks. I do quite a bit of on-line research of the product that I'm about to purchase and then source them at Officeworks as they tend to have a very good range of products at great prices that I'm interested in. Have been using Officeworks for 10+ years and have had no major issues.
If I could rate it lower than 1 star I would.
Ordered a 5L container of Windex and a microfibre cloth over 2 weeks ago. I tried to cancel the order the day after I ordered via the online shop but was told I cannot cancel it until I have received it as I need to ask for a refund. Then I call the shop and they said it was arriving last week but when we go a few days later it's not arrived. Another week goes by and still no update so I call both the shop and online store multiple times until someone finally answers. They inform me my order has not arrived and I cannot get a refund until it a...rrives. Attempts to talk to a manager are refused initially however after 15 mins of pushing for a manager, he finally takes the call and says the Windex has arrived but not the cloth however if I want a refund I have to come go into the shop in person. That will be 2 trips to the store and 3 calls to get a my online order of $18.11 refunded. Next time I will just go straight to Bunnings.
- Physical store
- Verified customer
I wanted a media frame created for my wedding in May, I had purchased a file off Etsy and just wanted Officeworks to print it. I went there and they rejected me and told me I had to do it online- it seems like they only really deal with printing on paper there?
Anyway, I purchased online, paid and selected the ‘click and collect’ option.
When it came time to collect, I went in, there were two lines marked out, one for printing and one for collection. I went to the ‘collection’ line.
For 15 minutes I stood there- completely ignored.
Great Service at last
Because I live outside a major city I rely on the internet for nearly all of my shopping. Having been scammed twice in the last month I was feeling deflated, ordered a small purchase from office works and was delivered within two days, well done officeworks.
They don't even know if or when it will be delivered
Ordered business cards online 4th Feb, 4 to 8 days delivery to store. sent me a link I could look at to see how the order was progressing. Status never changed. Tried ringing the head office. The first call never got answered, after listening to endless marketing messages it asked me to do the survey and then the call cut out. I called back. This time I gave them the order number but they couldn't tell me anything, none of their systems seem to be working. They could tell me anything other than they had my order; no idea if it had been printed,...or sent to the pickup store. I had to contact the pickup store, they hadn't received it. So I have no idea if I will ever see the business cards I ordered, even though the staff tried hard to help. A dreadful experience. Don't order online with them.
Customer service means serving the customer in a friendly way.
Yet again the Doncaster Officeworks queue downstairs went nowhere. Two girls chatting in the back area, one rude grumpy woman "serving" someone. I left the queue to find a guy upstairs who directed me to the area I needed to get a large box. He wasn't friendly either. The manager should turn this around - treat your staff well and they will pass it on to the customer. Train them, reward them, be positive.
Poor delivery service! Poor customer telephone connection!
I placed an order on 6th Feb 2020 and it was a same day delivery. I have not received it on 12nd Feb 2020. I tried a call the service line 1300 633 423 and I could not talk with anyone. I tracked my order again this morning, it showed the goods was delivered on Last Thursday. I tried to called 1300 number again, it was not working again. I will go to buy goods in person in the future. Very frustrated. I had to contact Mentone Officeworks for a help. As you know, they could not do to much because I did not order it from their shop.
Meanwhile..., I would complimented the staff at Mentone shop of Officeowrks and they were very helpful and supportive. Although I did not order the goods from their shop, they helped me to call the Officeworks centre. Thank you those two nice ladies who works in the Mentone Officeworks. In the end, I would suggest officeworks to check the 1300 line and maybe add online live chat in order customers can receive a proper customer service.
The reviewer stated that an incentive was offered for this review
Why they have same day delivery listed on there site is beyond me . When nothing gets delivered the same day . Just like my order now was meant to be delivered the same day nope didn't happen instead it coming 3 days after its meant to be delivered . Not to mention the oxley store doesn't even know how to answer there phone at all tried ringing them for an hour and it just rang out and that's by starting to ring them 10 minutes after they had opened .
Photo book disaster
After spending hours preparing a photo book of a recent holiday, it was delivered incomplete. Looking back on my account I can still see the finished version and how it should have been printed. Customer service could not care less when I informed them of their mistake. Will never order a photo book from Officeworks again.
dont bother calling
called for over 30 minutes at 2 stores and nobody answered. also rang 10 times two days ago and phone eventually rang out on me. When staff member from the second store finally answered I was told that they were aware of the problem but as yet nothing has been done to rectify it.
Ordered some things online 2 weeks ago was suppose to get everything on next day delivery.. they separated my orders got everything beside my monitor that hasn’t came waste OfTime.
No help with faulty phone
Purchased a Motorola Phone from Officeworks which developed a major fault, Phone is still under warranty however when I went back to the store they said "not our problem as we don't deal with faulty phones purchased from our stores... you have to sort it out with Motorola yourself". poor & dismissive customer service
Waste of time
I just spent an hour trying to print some photos through their wireless printing facility and it just didn’t work - I tried three times and every time the app froze- the staff were helpful but the technology just isn’t up to the job
- Online store
- Verified customer
Much take. Little give.
I placed an order online. I did not receive order confirmation email as stated. The full amount was deducted from my bank account immediately. Received email to say my order needed to be verified. Forty minutes later my order was rejected. When I called to ask why, Officeworks was unable to provide an explanation. I was told my money was back on my card (not true) and I could try ordering again. Certainly wasn’t going to do that based on a lack of information as to why the original order was cancelled. It’s ridiculous and I would have thought c...riminal that the money can leave my account so quickly but not return in the same manner. Also that transaction was declined by Officeworks third party provider AFTER they took my money. My bank temporarily blocked my card because they thought the transaction was a bit dodgey. I think they may be right.
helpful service every time at the Watergardens Store.
Matt is very patient.
Then you again
I will be back for all my printing needs.
The all store environment is very pleasant and very neat.
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Questions & Answers
My online order delivery date has been changing to the next day for the past week. What should I do?
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