Okura Cookware

False & Misleading -you be the judge. I purchased two items from Okura Cookware a solid walnut cutting board and a 12" Titanium Pan with lid. Both were ordered and paid for on 8 March and delivered 27 and 29 March respectively. When I received the titanium pan I was puzzled as to how a 12' pan with handle could fit into a square package, the reason as I found out when I opened it is that you have to assemble the pan yourself by attaching the handle with two supplie dome nuts, likewose you have to attach the handle to the lid with a supplied screw. When I tried to mount the handle to the pan, it turned out that 2 out of the three dome nuts were the wrong size, they are so big that they slip right over the studs on the pan and don't engage with the thread on studs. I immediately contacted Okura and I have been corresponding with their 'Customer Service fot three weeks, they keep obfuscationg, and when I eventually asked to return the pan for a refund they adviswed it would have to be at my cost, and to send it to this address: Okura return address: (On their website they list their address as Casper, Wyoming, USA) 4th Floor, Shuanglun Yurong, No. 288-1, Dongkang Road, Xinfeng Village, Xiaoshan District, Hangzhou, Zhejiang Province, China I pointed out that the product was faulty as it was supplied with incorrect dome nuts, and therefore according to their own policy it should be returned at their cost, and I requested freight paid return details, which they have failed to provide even after repeated requests. In their email replies they offer ever increasing 'discounts' on the original purchase price if I will keep it. Of course that is unacceptable as the product is useless without a handle. Apart from the fact that the product is faulty, I feel that their advertising and descriptions of the product are misleading and deceptive, it is inferred (strongly) that the product is 'Handhammered' - it is not, that it is from Japan or the USA - it is not, that it is a premium product - it is certainly not, and their website show fully assemble products next to nec branded packaging, I received a unbranded cheap cardboard box with the contents wrapped in bubble wrap. As I haven't had any success with getting an acceptable resolution through Okura I raised a dispute and recharge through my card provider - American Express - who have been most helpful so far. Please don't fall for the image presented on their website and Facebook ads, that is not what you can expect to receive.

This all thing it’s another Chinese scam to USA, very low quality product mass production, no name on pan or shipping box, should be shot down !!!!

Im afraid I was also scammed. Sent me a cheap Chinese broken pan. Also tests conclude they are stainless steel not titanium. No customer has ever been refunded but you can expect your credit cards to also be hacked. This is a very nasty little syndicate that's still trading. For a 400$ pan do you think it would arrive in flimsy cardboard with no branding dirty and broken? They will also tell you if you chase them enough that it'll be too expensive to return to them and will get lost . Google genuine reviews bf you donate your money to these thieves. They also only have their glossy website, any social media content has to be refreshed bc angry customers flood their posts so its removed.

Okura claims that it’s the last pan you’ll ever buy. That’s right it’ll be the the last pan that I’ll ever buy from Okura. Paid a lot of money for a pan that stuck and ruined my food every time I tried to use it. I followed their instructions to the letter before First use and was so disappointed with the pan. My $17 pan from Aldi works better. When asked for a refund they started with 10% refund then 20% then finally 35% refund which was the last offer. At the end it’s just a con job of selling a product which does not do what it’s supposed to do.