Okura Cookware

AVOID this dishonest company AT ALL COSTS They have a hopeless dispatch team You are very unlikely to receive your items and they then deny responsibility I have attempted to receive my items for 4 months without success

okura scam fraud; all a lie! trying to worn the american people that this okura chinese company is a complete scam: all their advertising marketing is a lie: the opposit of what they say: okura is made in china not in japan, and not in the netherlands where they claim it's shipped from. the stories or history they use are all false: there's no… Read more

craftmanship with forged hammering on this pan from japan. on all their returns they most be shipped back to china to get a small partial refund; after you pay 30 euro shipping, plus insurance, and restocking fees. then they claim to be 99.6% pure titanium; when you test-check these pans with a magnet (there's a heavy pull) same with gold or silver, which indicates that they are fake-counterfaits with very little titanium. these okura people should be in prison for fraud-theft, stealing from the american people! save your money and time! it took over 15 days, before i got to test my $150 titanium pan. i preheated the 12" pan for 3 minutes, turned the heat down, tested it with water, then added the olive oil and some butter, cooked a 1" fish felay on low heat and it started to stick after 2 or 3 minutes, it's a complete scam it doesn't work, i turned down the heat lower, it left a huge sticky burn spot on it. pure junk inferior trash! everything they say is a lie and they make extremely difficult to return it, with only two choices: either pay all the return fees and wait (and wait until it arrives in china) or get a 10% $15 partial refund to keep it? mind is to have my bank reverse pymt for false advertising fraud and significaly not as discribed; and not pay these theives. i've tried to get the fbi to shut down all the fake counterfait of gold and silver on ebay, and they won't do anything about it, the chinese are fleasing the american people!

This is a quality pan, people just dont know how to use it. If you like stainless steel pans this is way better. People expect it to act like Teflon its not as non stick as the those black ones.but can handle high heat and metal utensils and it will ast a long time with no coating coming off, if you are sick of wasting money on those pretend pans… Read more

and let this pan heat up add a little oil then this pan won't stick on eggs meat fish etc, fried rice did still stick a little but was fine.

Very very very dissapointing, everything sticks! Do not purchase this product. Only true things is it does not scratch

Buying a pan from Okura was the worst online purchase I have made. The size of the pan is really small. I requested for a return and credit as soon as I opened the box and they denied saying they will give a discount if I chose to buy more items. I used the product as paid$200 for it and a terrible product, all stained up in the first use. Total scammers. Will never buy again and blacklist them for sure.

I paid $179 for what was supposedly a titanium cutting board. I could have saved the money and used a sheet of aluminum foil instead. It was so flimsy that it did not even lay flat on the counter. Right out of the box it was immediately filled with smudge marks from our fingers, and after wiping it with a damp cloth, it looked even worse. Even… Read more

more infuriating is that Okura is not responding to my request for an RMA. I had to send them pictures so that their 'team' (of robots??) could decide if I was worthy of a replacement. I did NOT ask for a replacement, I wanted my money back, but after seven days of emailing them, nothing has moved forward in my request. I will NEVER, EVER trust this company again. I think I was sent a cheap knock-off from the Reynold's company.

The pans take about a month and tracking does not work. The engineering and manufacturing of this product is poor. The handle is not riveted on but sent with the pan for the customer to install. There are two projection soldered on and the material is not finished flat, leaving rough, sharp edges. The idea that the handle must be attached via cap… Read more

nuts is absurd. Given the rough finish and inherent space created, this pan is not food-safe. “Japanese-inspired”. That is a joke. Any Japanese company would be meticulous in both engineering and manufacturing. Also, even though the website gives info for returns (contradictory: Is it 14 or 30 days?) there is no link anywhere on the sight to initiate returns. DO NOT CONSIDER PURCHASE OF ANY OKURA PRODUCTS. This company is a hoax.

If I could rate Okura as zero I would - do not use this company. I mistakenly ordered a pan from the company in April 2026 using my business credit card. I immediately asked them to reverse the transaction and refund the card. After 3 months I have neither pan nor refund - let me quote from Kashmala from the poorly named support team -"We have… Read more

checked your order details in our system. According to our records, your order has been on hold since 14 April 2026 due to your cancellation request. We previously forwarded your cancellation request to our team, and the order was held from shipment processing. We have now followed up with our team regarding the refund. They are currently reviewing the case, and we hope the refund will be processed as soon as possible." What could there possibly be left to review after 3 months?

Quality beautiful finishing products that work well. Need a bit of time to learn on how to cook/use and clean the Okura titanium cookware. Otherwise it is non toxic long lasting environmental friendly. Have not tried fry rice with the new wok yet. The deep pot is really really good, I used it to steam/slow cook. Disappointed with the… Read more

return/refund experience I hope they will swiftly improve the work flow/turn around time in this department. Highly recommended 8/10. Independent/unpaid review on 19th June 2026.

I was excited to upgrade my cookware, and while one skillet performed well, the overall experience was disappointing. Out of the box, three of the four skillets had visible scratches, including one that looked like a small gouge. For a new product that says it is (Built to last), this immediately raised concerns about quality control—especially… Read more

given the brand’s reputation. To their credit, the pan with no blemishes cooked very well. Heat distribution is even, and once properly seasoned, it deliver a solid non-stick performance. From a purely functional standpoint, it does what they’re supposed to do. Unfortunately, customer support fell short. While they responded promptly, they dismissed the damage as “cosmetic” and didn’t offer a meaningful resolution like a replacement. When most of a set arrives flawed, that’s not reassuring. In the end, one pan perform nicely—but the combination of visible defects and underwhelming support makes it hard to fully recommend. Will continue to season and cook in all skillets. Will review again after a few months of use.

I returned unopened pan to USA address found online (it’s not advertised on the company website) however return address is located in China, not the united states! Received multiple emails offering 5% discount then 10% discount if I keep the pan. No refund has been issued so I filed a dispute with my bank). I also tried canceling order multiple… Read more

times but failed. Based on my experience, I would avoid doing business with Okura Cookware. Here’s the most recent email: Thank you for reaching out, and we’re sorry to hear you are considering a return. As the item is not defective, your request falls under our standard return policy. In such cases, please note the following return conditions: * Returns must be shipped to our international warehouse in Asia * Return shipping costs are the responsibility of the customer * Estimated return shipping cost: USD $30–$50 * Possible customs handling fees: approx. $10–$15 * Transit time: 20–30 days * Packages may be delayed or held by customs * A valid tracking number is required * Any damage during return transit may reduce or void the refund * Refunds are issued only after inspection upon arrival at our warehouse

Due to these international return requirements, the process can unfortunately become costly and time-consuming for customers. To make things easier for you, we would like to offer a 10% partial refund, issued immediately to your original payment method, with no need to return the item. You may keep the pan, and we also recommend using it after proper seasoning for best performance. This option allows you to: * Avoid return shipping and customs costs * Save time and long international transit delays * Resolve the matter quickly and conveniently

Ordered a pan which arrived in good time unfortunately it worse than kmart quality. The base isnt flat and it rolls around on the cooktop because.of this. Sent several emails to the company who refuse to reply. Do not buy from these scammers.

Be careful. Once you place an order, you won’t be able to cancel it. Also, if you decide to return it, you’ll have to pay for the international shipping cost to send it back to China. It’s Japanese-style, not a Japanese-made product. I purchased the 8-inch titanium pan, and eggs stuck to the surface when I fried them.

These pans are not as advertised Complete rip off…. I have made contact with Okura a number of times via email requesting a refund as the unit is still within the 30 day period but all I get are excuses to follow the pre use instructions which I have done to the letter. How can these companies trade on Facebook and Instagram Perhaps Facebook needs to be held accountable for allowing these non ethical companies to trade on FB.

The item is so good looking that I stayed one day just watching it! When I cooked something, I got the best of the best. The heat arrived gradually, it’s really not sticky and my food was excellent.

The cookware did not perform as advertised. Food consistently stuck to the surface despite following the provided instructions, and the pan did not clean properly after normal use. Customer service responded, but the process involved repeated… Read more

offers of partial refunds (increasing over time) rather than a straightforward resolution. A full refund was only offered on the condition that I pay for international return shipping to China.

The product was presented as Japanese, however the business address listed is in the United States and the return address provided was in China, which was not clearly disclosed at the time of purchase.

I ultimately accepted a 65% partial refund to avoid the financial risk and cost of international return shipping. Based on my experience, I would recommend that you carefully reviewing the return terms and product claims before purchasing.

They claim to be a Japanese quality brand but in reality they are low quality Chinese products. My frying pan that was supposed to last a lifetime became discolored and uneven at the bottom after two uses. The customer service do not help and stop replying when trying to get a reclaim.

I have not used the cookware yet. The pans appear to be good quality and solid. What concerns me is the handles and knobs came unattached. I'm supposed to assemble them with the tiny nuts and mini wrench they sent. I expected a good cookware set to come with handles permanently attached in the factory. No matter how tightly I attach the handles… Read more

with the two little nuts, over time they will come loose. Not what I expected. I'm not yet sure if I'll keep the cookware set.