One Agency

This is about One Agency in Morisset, NSW / Lake Macquarie South. Unreliable and evasive. My advice is do not deal with Natialie Lett or her agency. I've had them manage my property in Morisset. Natalie, the principal of the Agency, seldom answered her phone, replied to SMSs or emails. When she did, it was often a long-winded text message about… Read more

why she can't do something - all of which they're contractually obliged to do. No inspection reports, no move-in reports or no copies of leases. The rent was paid like clockwork, but there was no accountability.

Even when I moved to another agent, they couldn't hand over keys, transfer the bonds or provide the necessary documentation. More long-winded explanation about technical issues followed, with promises of replies by the end of the day...which never came.

One Agency Group was less than helpful, and just said that she is a license holder (not a franchisee) and they'll look into it if they've been found to be in breach of contract.

Just wanted to commend Kris from Newcastle after having trouble with an application for a rental he went out of his way to guide me through the whole thing and I got it done if I get the house or not thank you so much. Jacob FOLBIGG

One Agency Coffs Harbour is THE BEST! – Excellent service from Joanne and Megan and the One Agency team at Coffs Harbour. We could not have wished for a better team to sell our house. They were helpful and professional in every way. Sold our home within a week of taking it over from an Agency that had the property for seven months.

Is a perfect Real Estate Great atention – Focus at the sales and service any problem everything was perfect. Help in all areas. Very open mind, alert to all questions. Thanks so much for your help. We felling fantastic.

Was employed with one agency for 2 weeks and they were horrible. Rude, unprofessional and relied on intimidation tactics to control employees. I witness them personally discriminate and block applicants from getting rentals

One Agency Real Estate, Mildura VIC After a bad experience with another agency who lied to me, expected me to pay for the damage the tenant had done to the property. I was looking for a new and better agent. I read the reviews and had a detailed conversation with Cindy Weller, explained the issues I had experienced. She assured me that she would… Read more

deal with the matters as explained. You need to really research well to find a good property manager. I have learnt the hard way; they are few and far between. The property manager’s primary responsibility is to protect the owner’s investment and ensure a steady flow of income by effectively managing the rental. If only that happened. Cindy Weller did not protect the investment property and allowed the tenant to do significant damage the property and failed to follow up and ensure that the damage was repaired by the tenant. Part of the property manager’s duty includes conducting regular property inspections as well as overseeing repairs. While inspections were done Cindy failed to identify and report on a number of damaged areas in the property- blinds throughout, the ripped fly screens that the cats had done. The tenant did not have permission from the owner to have the two cats and an extra dog. Totalling 4 pets. The pets were denied under the terms of VCAT as they had already done significant damage. However, Cindy refused to act on owner’s instructions and have the pets removed. She allowed them to continue to damage the property. There were missing door stops from a number of rooms she failed to identify and report on. The significant damage done to the lawn. Damaged appliances. She refused to attend to these matters and have them rectified by the tenant who had caused the damage. The hole in the wall done by the tenant from a previous inspection where instructions had been clearly stated for the tenant to repair and paint, had not been followed up on and attended to. The hole was just left. A property manager receives payment from the owner to care for, follow owner’s instructions, maintain the property to a high standard and ensure that it is maintained to the standard it was provided to the tenant as well as ensuring it is returned to the condition it was provided as per the points in the lease agreement. While Cindy took the money, she did not fulfill her obligations- ensuring lease standards were maintained, failed to follow up on instructions, failed to issue breach notices as instructed for the damage done, failed to manage routine tasks to return property to the provided standard, over and over ignored instructions, failed to provided information requested, failed to respond to emails. Cindy abrogated her responsibilities. The tenant in their time had damaged two dishwashers, 2 sets of hotplates, an air conditioner due to filth, not following manufacturer’s instructions as per the lease clearly sets out. Damaged the walls, holes in walls, section of lawn destroyed, damaged blinds, ripped fly screen and left the property in a filthy state throughout. Left rubbish behind. Cindy had a meeting in the early stages with the tenant about the state of the walls with all the things she put on their which pulled the paint off, left sticky residue. Cindy informed the tenant that she was required to have it professionally painted before she exited the property. But the tenant never did. She just left it all damaged. Matters and instructions were raised over and over again, yet Cindy would not address them and ensure that the tenant complied with the terms of the lease she had signed. A reply I got on more than one occasion was, we would not put that tenant into one of our properties. That was not helpful in addressing the concerns. A main role of a property manager is to manage routine tasks delegated to them by the owners and to preserved the value of the properties that they manage while generating income. Cindy did not do this and her actions by failing to address the lease concerns, follow instructions, see to that the necessary repairs had been done by the tenant negatively affected the care of the property and its value. When a property manager does not do their job, it can lead to potential property devaluation due to tenant damage and increased stress for landlords. Poor communication and delayed maintenance are common signs of inadequate property management. One Agency’s mission statement is just propaganda.

Purchased a residential lot in a subdivision in Icy Creek Vic from Kim Durrand, One Agency in May 2022. It stated numerous times in the ad that it was residential land and 'ready to build on' this was not the case. The property was valued as if it was ready to build on. Kim Durrand's advertisment was totally misleading. I did my due diligence… Read more

but did not get the advice required. I've lost nearly $300K which was a significant proporation of my inheritance. It has totally destroyed my life. If the ad had said Subject To Council Approval, I would have not have considered it. Being more than 12 months since I purchased it, I can't leave a review on Rate My Agent or RealEstate.com

I just wanted to give a big shout-out to Ashleigh Tarrant, Property Manager at One Agency. I’ve been a tenant for two years, and over the past year—since Ashleigh took over from her colleague—she has been nothing but supportive, reliable, and consistently helpful. She always responds quickly, understands the legislation around tenants’ rights, and… Read more

handles situations professionally even when things don’t go to plan at a property.

I give you six stars for a job exceptionally well done. I would absolutely trust you to manage any property I own because I know you would wholeheartedly take care of your tenants’ needs.

Thank you once again, Ashleigh, for your kindness, support, and the professional way you handled everything during my time as a tenant at the Koonawarra property.

We have found One Agency amazing in service and getting the best results possible. Could not be happier with the service and getting us a price we didn’t think possible.

I have had a few bad we experiences with real estate agents, a lot of them seem to violate the ethical conduct in real estate industry, eg, when I called an agent a few years back just after Covid to ask for a price guide for a house in Browns Plains the agent told me price was over $410000 already and I didn't offer because I thought it was not… Read more

worth it but eventually it was sold for $390k. Similar thing happened in Karalee, I was able to offer 1 million for a house but agent told me it was about 1.2 mil. The question is " who did they sell it to". However I wasn't too sure whether they deliberately did that or sell it to their family or friends.... I had a really bad experience with a couple working at One Agency this dude Issac is a twrrible saleman, he would try all tactics tmisguide and deceive you into thinking that there are other high offers, I talke to his wife, she said offer was about close to 1.1 mil but then he told me I needed to offer more than 1.2 mil to be able to get the house. I told him his wife had said different price, he then told me a much lower price about 1.2mil... I had another bad experience with this guy at a different house, he used a similar tactics , he told me there was offer than my high offer and I quit because I don't want to fall into his trap, he then turned to me and said the other offer needs very long settlement wait time and asked if I want to buy it but I dropped out, it finally was sold for less than my offer. So guys, please be careful when purchasing property because a lot of agents arw so immoral and will do everything to s3ll because the profit is too high. They are so greedy that can say anything to get it sold at a way too high price.

Terrible experience – Extremely Poor Services from One Agency Caddens I am utterly disappointed with the property management services provided by One Agency Caddens, particularly by Daniel and his team. The experience has been nothing short of a nightmare, causing significant financial losses, stress, and frustration. Here are the major issues I encountered: 1.… Read more

Unauthorised Contract Signing The tenancy agreement for my property was signed without my prior approval or consultation. I was only informed after the agreement was finalised—a clear breach of professional conduct. The team later convinced me to accept their actions, which is unacceptable. 2. Unauthorised Occupants and Pets An unapproved individual and an additional dog resided at my property, both of which were clear violations of the lease agreement. The agency failed to address or rectify these breaches. 3. Failure to Manage Lease Renewal Despite my clear instructions to extend the tenancy for another six months, the agency neglected to follow through. Two months later, I was informed the tenants were vacating, resulting in unnecessary financial losses. 4. Lack of Post-Tenancy Marketing After the tenants left, the agency displayed zero urgency in marketing my property. The advertisement was poorly placed, inspections were ignored, and no clear schedule was communicated. This negligence has left my property vacant during the crucial holiday period, costing me at least two months of rental income. 5. Property Damage

• Flooring: Severely damaged and neglected. • Garden: Once pristine, it is now overgrown with weeds, and several rose plants are dead. Restoration costs are estimated at $1,800.

The sheer lack of accountability, professionalism, and care shown by One Agency Caddens has left me deeply frustrated. Their incompetence has caused avoidable financial losses and unnecessary stress.

I sincerely hope they take immediate steps to address these issues, but based on my experience, I would strongly advise others to avoid their services. UTTERLY CARELESS PPL.

RJ Kennedy's Real Estate - CROWS NEST (One Agency francisee) worst tenancy experience ever!!!! – Thsi is for RJ Kennedy's Real Estate - CROWS NEST (One Agency francisee) 242 Pacific Hwy, Crows Nest NSW 2065, Australia Do not be taken in by Mr Nice guy on showing you the place, once you are signed he’s a bully. The minute we were signed, it was dreadful. Inspections as and when he wanted, always just within the law. Their offices were 100m… Read more

away from us but would advise am or pm for an inspection and then, after making a big deal about it, would not turn up. Txted next morning saying they would just use their key! NO! He said he had the right to. NO! We set up a camera & he still came. The look on his face when we spoke to him through the camera & advised it was recording!!!

Incompetent and Incapable – I purchased an off-plan land in the Fairviews estate from them back in March 2022 but it wasn't registered until March 2024. 1. In November 2023, they started emailing buyers that the land was to be registered in 4 weeks. But as a matter of fact, the land wasn't registered until 5 months later in March 2024. 2. The developer of the land is… Read more

called CavDev3, a suspicious name that looks like some profile name on Instagram. And their paper work for the land kept bounced back by the council, demonstrating their incapability in property development. Not to mention I can't even possibly locate this developer on Google map. So I am not sure why this developer?

3. I used to call the phone number on their website, asking if any updates for the land. But the guy on the phone did not know anything about this Fairviews estate, and said he was from a branch in another suburb. So they are not One Agency but Jumble Agency.

Just plain rude – Looking for information about blocks in a development in Gawler area, said everywhere was available, tried to contact Tim but no response. Emailed, texted, called, nothing. Eventually found his colleague online and texted, she told me 'he said none left'. He couldn't even be bothered contacting us to let us know it was all sold. Disgusting… Read more

customer service, the only way I knew that it was all sold was contacting someone else in the office. I would never deal with these people - especially Tim - if they were the last agents on Earth.

This company is a joke – This company, could not manage a chook auction, there is no communication between the tenants and owners atall, if they can't get the cut of money, they just make life hard, Would never buy, sell.or rent thre this unless company, Special mention the cherish, most rude, unless waist of air ever made

Another sample of arrogant maner of One agency – This one is from gledswood hills. Went to an open day inspection and left my info, next day bombarded with email, message and phone calls, didn't expected that when I answered the phone, I got yelled on the phone for being not pick up the phone, not reply to his email, very aggressive, arrogance and bossy attitude and asked me to tell him that… Read more

"Nick, get lost as I dont interested in the property anymore" I didn't added a word as this is what he said on the phone. So please be mindful that make sure you ok with this before you given out your detail.

Horrific experience – Property management DEVONPORT Absolutely appalling poorly trained RUDE WITH NO MANNERS OR RESPECT FOR TENANTS General manners are usually natural for most people but not the staff that did inspection @ my home NOT WORTH ONE STAR Avoid these people if possible !

Scott Ferris from One Agency was absolutely horrible to deal with! – Our experience with Scott has been nothing short of appalling. The only reason we ended up selling our home was due to our eventual buyer leaving a letter in our mailbox explaining to us factually every effort he had made to try and buy our home and everything Scott had done to ignore these efforts. Scott did not present to us the most acceptable… Read more

offer we had at the time the offer was made and in fact he did not present to us this offer at all. Instead Scott was encouraging us to accept a much lower offer to a buyer that was preferable to him and his own interests. Scott never once congratulated us on the sale of our home or our eventual buyer. Furthermore he showed up unannounced and put the sold sticker on our sign robbing my family of the opportunity to do so and has been nothing but rude and difficult to deal with since we accepted the offer on our home. Scott and his wife Teigan were abusive when we confronted them regarding the aforementioned issues and became aggressive and unreasonable, describing our claims as “lunacy”. I would never ever recommend Scott Ferris for any sale of property. He is unethical, unprofessional and certainly in our case failed to fulfill his fiduciary duty to act in our best interests and get us the best price on our home. We have lodged a complaint with the department of fair trading regarding his conduct so that other prospective buyers don’t have to experience what we did selling our home through Scott.

Forced entry, assault, and threats from Scott Ferris at Mayfield – I was living in an apartment that was put on the market, and Scott Ferris at Mayfield was the designated agent. At one of the inspection dates, Scott showed up early and when I asked him to return at the actual start time, he forced his way into the property and physically assaulted me by pushing me out of the way. He threatened to "Pick you up… Read more

and throw you down the stairs" if I didn't comply, and told me that he would tell the new owner to kick me out of the property when they bought (they didn't). Scott's behaviour resulted in significant distress on my part, and I believe the legal term for what happened is "home invasion."

Luckily all of this was caught on video, forwarded to my rental agent, and Scott was not permitted in the property again.

It saddens me to see that this chest-beating bully is still selling properties and allowed to enter people's homes.

One Agency, East Gosford Disappointment – We advise against listing your property with One Agency, East Gosford, New South Wales. After discussing the sale of our apartment with a number of real estate agents, including One Agency, we were subjected to a barrage of emails, telephone calls and text messages from One Agency extolling how good the two principals were and how they would… Read more

secure us a higher price than other REA. After an appraisal and comparative analysis One Agency proposed an asking price which we accepted and listed with that agency toward the end of 2022. Immediately following the first ‘Open Home’ One Agency asked us to reduce the price by $100,000 arguing that the market had dropped! We were stunned but grudgingly agreed. Later, after no offers were forthcoming, we lowered the price further. By the end of three months of weekly ‘Open Home’ no serious offers had been received and we withdrew the property from sale. In summary, One Agency, East Gosford used a lot of hype to obtain the listing, promised much but delivered little and left us $2000 poorer! If you are considering selling a property in the Gosford area we strongly recommend using another REA.

I have never used this agency before – One Agency keep calling me again and again for 5 whole minutes. How they got my number I'm not sure. Then they proceeded to text me asking whether I wanted to sell my home. When I am good and ready then I will, otherwise stop calling me doing business hours.

Vendors landlords - BE WARE OF ONE AGENCY INGRACEMERE – Be aware of One Agency Gracemere, I am an interstate investor, Ross sold me the property 6 weeks ago, and has had it as a rental since settling on the property, every time he had an application for rental it kept falling over, He made excuse after excuse After a family inspected the property unaware to One Agency we noticed someone had been… Read more

residing and using the property for there own personal use. One agency was the only one with a set of keys. I had the property professionally cleaned, only to find the bathroom filled with soap scum, Don't trust this company, run for the hills Doggie Doggie company

Very upsetting – [Name Removed] was nice to start.. I introduced him to my sister..he said " I have sold to people like you before" . I was thrown from there. He said he would look out for me with the purchase.. then said talk to your conveyor which I did. Offered a number .. [Name Removed] said they won't accept it. My conveyor said Yes they accepted the offer.… Read more

He rang me and said sarcastically " what do you want next Kath?? " He was not happy the price was lowered. Also stated " I know you suffer from anxiety BUT" .. He Lost me from there. Rang my conveyor very upset and asked not to be contacted by him and if she can do it. She was more than happy to do it and she was very surprised at his behaviour. [Name Removed] needs to maybe research the affects anxiety, just to broaden his knowledge to know how he made me feel. I do not cope with bullying or anger..as I asked him to calm down and he replied sarcastically " I AM CALM". He said everything was fine in the house when the power was on... Yep the lights work Lucas... Paid 3,800 for a new gas water system, need a new oven and stove top... Leaking taps etc. Do not say everything is working when it's not. DO NOT TRUST THIS AGENT!

questionable communication and instructions regarding potential purchase – Poor ethics coming out of the Merimbula One Agency, encouragement for multiple deposits to be taken on one property even after there was a signed contracts that had exchanged and a deposit being held in Trust on that same property. I was sent an email/ Sales Advice with wording ‘ congratulations’ all the while One Agency was working three other … Read more

potential buyers the same way in order to extract a deposit on a property they knew that we were not going to secure.

Terrible agents at managing rental property – If you are looking for someone to manage your rental property in Launceston avoid one agency at all costs. We had one agency mange my investment property for 12 months before I decided to change agents. We had tenants who were recommended by one agency who were nothing but trouble the day they moved in. The property was new, less that five years… Read more

old and we lived in it from day one before we rented it out. The tenants had done lots of damage, small and large from day one. One agency was hard to deal with to get repairs done and to me tenants accountable for the damages. Tenants had pets without approval from owners even though they knew that pets weren't allowed at time of agreement and one agency never notified us nor did anything about it after the fact. The tenants also installed security cameras without asking us damaging walls and cellings, once again one agency never notified us or sought approval. We had to terminate the tenancy due to breech of the tenancy agreement and when they left the house was a mess to say the list. Took the tenants to court and we won in the end. We changed agents after that and we haven't had any issues since.

OneAgency Launceston property management has gone down hill and cost me money – OneAgency Launceston handled an investment property for me for 12 months. Initially things appeared to be manged well however the real truth was revealed at the end of tenancy. They failed to end the fire alarm inspection and gardening services so that i incurred unnecessary costs and they refunded the tenant bond without deducting water usage… Read more

charges. Property was left uncleaned apparently because pre-lease inspections were not carried out. 2 Property managers left during the 12 month period maybe this says something.

Richard Stupka is An Unprofessional Moron That Shouldn't be Allowed to Operate – This crowd have some gimp calling door to door in Aspendale today. The guy he deployed was uber aggressive and despite a sign saying NO KNOCKING AND NO SALEPEOPLE clearly on our door he had the cheek to proceed anyway. I told him I don't wany anyone approaching without a mask and he aggressively asked 'are you looking to sell or not'. Richard… Read more

Stupka is clearly an amateur and just a sales guy out of control that thinks he can do what he wants. The clue should be all the spelling mistakes on his billboards saying how brilliant he is with bogus testimonials.

Condescending and unprofessional – Was practically uncontactable when trying to purchase property. When contact was eventually made, the principal was rude and treated me like an idiot when he was incorrect from the get go. Acted like we had spoken before but he had never previously answered my calls/texts and it wasn't until I requested an offer form that I was deemed worthy… Read more

enough to speak to. On settlement, I never heard from him. Previous purchases had seen congratulations but Tim at One Agency Gawler didn't even both to send a text. When later contacted said "I'm really sorry that's how you feel". A non apology really. Will never use this agent again and will advise others the same.

Simply terrible – Terrible. My two rental are so ruined by renters by one agency forest lake, I had to sell as is due to lack of money. My worst living nightmare ever !!

Terrible! - Rude, unprofessional (One Agency Gympie) – Totally agree with the numerous 1-star reviews here! Abysmal customer service and attitude received from Keryn. Paid full asking price for not one, but 2 blocks before the stage was even released (easiest sale ever), and her correspondence was beyond unprofessional. Her ONLY job was to facilitate the interaction between the vendor and the buyer;… Read more

and she wouldn’t do that. She still doesn't get it... from her very first unprofessional email, she claimed that "she couldn't legally assist", when it was obvious that I wasn't asking her to enact anything outside her delegation, buy simply liaise check with the other party. She refused. Ended up liaising with them directly (much easier and friendly). Certainly wouldn’t recommend!

Worst real estate agent by far! – Tried to contact Tim several times by calling, texting and e-mailing. 2 weeks later he returned my call only to be unhelpful and rude. Tried to put an offer on a property but he never returned calls.

Unprofessional team – I have experience of different agencies and I would say One Agency is the worsts! They are not professional! They never reply to emails of tenants and not follow the issues reported. It talks months they send you back. They are money lovers though. The only thing they are on time and good at is that take monthly rental payments that’s all and when you request for your property needs such as issues etc they are silent.

Unprofessional, aggressive agents, out of touch on a human level – Wantirna branch is managing a neighbouring property now with a fencing issue. They could not give clear responses in their correspondence whether the landlord accepts or declines quotes. Over a month with no resolution and corresponded mostly via email, they took it upon themselves to call instead to abuse me quoting 'it's your problem, you deal… Read more

with it'. Unprofessional, it seems if they cannot resolve a problem, the best answer they have is to call and abuse and whilst I understand ultimately it is the landlords decision, if you are the 'managing' agent, you would have an assisting hand in such matters, otherwise what are your managing fees for? Given the lack of any good reviews on any sites and the majority of negative reviews especially about the Wantirna office, it seems they are habitual offenders.

Extremely unprofessional and dishonest – -1 star rating. The 2 agents that I dealt with from Melb CBD were very unprofessional and dishonest. Would not recommend them at all as they did not try to get the best possible result for vendor. WARNING- Do not make a huge mistake by selecting One agency Melbourne CBD to sell or rent your home!

Fantastic you can feel he knows his job – Michael Thompson , very professional, kind and always happy to help