Excellent experienceIt's great to find a business that delivers as expected.. there are so many bad experiences with Australian businesses these days that it's refreshing to deal with a good one.. Lightning fast freight, correct product turned up, cheapest I could find online, what more could you ask for?
Online sales teamIt was so great nowadays to talk with an Australian based online sales person with crystal clear phone reception. He knew the product range exceptionally well and it was all sorted and ordered it a matter of minutes. The simple joys of life! Show details
Found my part and arrived within 3 days!Typed in the Rangehood filter number in their search and was able to directly find it. It was a little tedious about having to find and input a part number but to be honest, if that wasn't the right filter I would have been even more disappointed so it was worth it at the end.
Good timing, price and very quick! Would recommend and will use it again. Be cool if there was subscription basis where they would send me a reminder to replace my filter and a link to purchase a new one. Show details
Super easy to find and order the partsOur drier shat itself and after opening to inspect I found the issue, googled appliance spares navigated through the website ordered the parts with the express post option and waited patiently. Being that we live in Weipa, Far North Queensland and mail comes either by plane or barge and we don’t have a postman we expect even express post to take a while. But to our amazement after ordering on Thursday afternoon we waited patiently until we got that text from Aus post that we always love to see on Tuesday. This can only mean that our order was ... Read morepicked and sent immediately after we placed the order. Happy as! Now 2 hours after picking up our parcel I’ve fixed the drier and rewarded my self with a beer and the wife is over the moon. Being wet season at the moment meant we had laundry scattered all over the house to dry, but not anymore. Really happy with the quick drama free process and the website was easy to navigate to find the genuine parts I needed. Thanks heaps.
Excellent serviceI ordered a replacement part for my fridge. Phone order was responsive the part arrived within one week during Covid-19 which was excellent. Staff member was friendly and knowledgeable. Thanks! Show details
Fantastic serviceFast and efficient service, staff knew how to help and got exactly what I needed. They helped get our washing machine back up and running, very cost effective. Thank you Show details
Excellent serviceI ordered a drainer pump for my washing machine last Thursday and with all the delays with aust post because of the situation, I received my item on Monday. Excellent service. Thank you Show details
Owner Online Appliance Spares was rude said he doesn't give a damn regarding issue with Express PostI bought a part and by mistake l didn't select Express Post my bad, because l needed the part in a hurry I purchased the same part again and selected Express Post this was a Wednesday so I expected it the next day, this was not the case it's Tuesday of the following week and l am still waiting on the part mind you it is the Easter weekend and because of public holidays l wasn't expecting it to come until Tuesday all going well with Australia Post. So I rang and asked that the manager call me so we could work something out maybe a refund of the ... Read moredifference between standard postage and Express Post which is only a measly couple of bucks. Well the manager who turned out to also be the owner called me today only to say he doesn't give a damn those were his exact words. I served him a good ear full of what he deserved and hung up on him. Crap customer relations from this company l do not recommend them do your self a favour steer clear of them many more spare part companies around that actually appreciate your business not this bunch of jokers.
Very satisfied customerMy fridge needed a dairy door replaced. There were 2 on the website, I was uncertain which was the correct one. I called the company, was given info based on model number. It arrived today, fits perfectly. My only complaint is that it comes in pairs which makes it pricey. So, in conclusion, I'm pleased with all dealings from phone enquiry to delivery. I would highly recommend this company. Show details
Great serviceWe recently had to replace a part in our fridge,we found the website really easy to use and ordering our part was a breeze. Delivery was quick. Would definitely use them again. Show details
BAKING TRAY FOR SCONESFrom time of order (4th of February 2020) to delivery (7th February 2020).
This is very fast as they had to order it in - ACT to Cessnock
Fast delivery; got what I wanted
Efficient fast serviceI ordered a washing machine part on Tuesday night and it was express delivered on Thursday morning. Excellent efficient service.
Easy ordering process with easy instructions online. Definitely recommend. A +. Thanks Show details
Exactly what I was looking forTheir website is excellent for matching the parts that fit my fridge/freezer based on the Model Number which I found inside the fridge door. Delivery was fast and the new components were exactly what I was after. Show details
Fantastic service!With a very easy to use website, a super fast checkout, extra speedy delivery, and an excellent product! What more could you possibly ask for? Thank you online appliance spares! Show details
Better to deal with by far than manufacturerThese guys are great. I needed a part for my Fisher and Paykel front loader urgently. I called Fisher and Paykel and they were very unhelpful and told me it would be 7-10 business days. I cant be without a washing machine that long before Christmas! I called these guys they had the part in stock and sent it out same day. It was ordered late Monday and will be here today (Wednesday). They saved the day! excellent service and the guys on the phone are great. will never deal with Fisher and Paykel again even if I have to pay a little bit more (Not too much more. There was only less than $10 difference between them and F & P when you took into account shipping) Show details
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