- Verified customer
Owner Online Appliance Spares was rude said he doesn't give a damn regarding issue with Express Post
I bought a part and by mistake l didn't select Express Post my bad, because l needed the part in a hurry I purchased the same part again and selected Express Post this was a Wednesday so I expected it the next day, this was not the case it's Tuesday of the following week and l am still waiting on the part mind you it is the Easter weekend and because of public holidays l wasn't expecting it to come until Tuesday all going well with Australia Post. So I rang and asked that the manager call me so we could work something out maybe a refund of the ...difference between standard postage and Express Post which is only a measly couple of bucks. Well the manager who turned out to also be the owner called me today only to say he doesn't give a damn those were his exact words. I served him a good ear full of what he deserved and hung up on him. Crap customer relations from this company l do not recommend them do your self a favour steer clear of them many more spare part companies around that actually appreciate your business not this bunch of jokers.
Very satisfied customer.
My fridge needed a dairy door replaced. There were 2 on the website, I was uncertain which was the correct one. I called the company, was given info based on model number. It arrived today, fits perfectly. My only complaint is that it comes in pairs which makes it pricey. So, in conclusion, I'm pleased with all dealings from phone enquiry to delivery. I would highly recommend this company.
- Verified customer
Exactly what I was looking for
Their website is excellent for matching the parts that fit my fridge/freezer based on the Model Number which I found inside the fridge door. Delivery was fast and the new components were exactly what I was after.
Better to deal with by far than manufacturer
These guys are great. I needed a part for my Fisher and Paykel front loader urgently. I called Fisher and Paykel and they were very unhelpful and told me it would be 7-10 business days. I cant be without a washing machine that long before Christmas! I called these guys they had the part in stock and sent it out same day. It was ordered late Monday and will be here today (Wednesday). They saved the day! excellent service and the guys on the phone are great. will never deal with Fisher and Paykel again even if I have to pay a little bit more (Not too much more. There was only less than $10 difference between them and F & P when you took into account shipping)
A perfect transaction, I ordered the replacement crisper using the model number of the fridge, it was checked by this company before I purchased it, to make sure I had ordered the right part.
Delivered to S.A. in 4 days, well packaged, and left at the safe place by Australia Post, just as I had requested.
- Verified customer
Part for old dryer
We have dealt with Online Appliance Spares a number of times in the past so did not hesitate when the clothes dryer needed a small part. Two days later the dryer is fixed. Once again top class service which is both fast and affordable.
With new knobs my cook top looks like new again.
7 days ago I ordered new knobs for a 10 year old Westinghouse cook top. Firstly I was amazed that it was still possible to source such knobs as I thought they would be no longer available. My online order went through smoothly and delivery within a week is amazing! My cooktop is now looking almost like new again and igniting more efficiently. Great service and speed of delivery. Many thanks.
Great customer service
I ordered a set of knobs for my Westinghouse stove on Tuesday evening and they arrived Thursday morning. I had some difficulty fitting them so decided to call Onlne
Appliance Spares and was advised by Rodney that they were indeed the right part and to try again as they can be tight to fit. If there was a problem a note had been made.
I tried again and they fitted perfectly. Thank you Rodney, a pleasure to deal with.
Fantastic and Speedy Service
We ordered a wall bracket for our dryer on the 04th of June and received it via Australia Post 2 days later.
Very happy with the speed of service and delivery and the easy to use website is excellent, just have to type in your part number and find what your looking for and it makes it even better knowing that the parts are genuine parts and you get what is pictured.
Would highly recommend Online Appliance Spares.
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