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 AI reviews summary 

Online Auto Parts receives consistently high praise for its efficient logistics, competitive pricing, and accurate part fitment. The service is characterised by rapid dispatch—often resulting in next-day delivery—and a user-friendly website that simplifies the process of identifying vehicle-specific components. While the vast majority of experiences are positive, a small segment of users has highlighted challenges regarding return costs and occasional inventory discrepancies.

Pros
Rapid Delivery: Shipping is frequently described as exceptionally fast, with many orders arriving within 1–3 days or even the next day.
Accurate Fitment: Parts are consistently reported to match vehicle specifications perfectly, including successful DIY installations for mirrors, struts, and mechanical components.
Competitive Pricing: Customers frequently note that prices are significantly lower than local retail stores and larger nationwide competitors.
Knowledgeable Support: The staff are praised for their technical expertise, particularly in using VINs to verify part compatibility and resolving order errors over the phone or text.
Cons
Return Shipping Costs: Customers must pay for their own return postage, which can be expensive relative to the part's value, and original shipping costs may be deducted from refunds.
Inventory Discrepancies: Occasional issues occur where items listed as in-stock are actually unavailable, leading to unexpected order cancellations or delays.
Fitment Inconsistencies: While rare, some aftermarket parts (such as specific bushings or caliper pins) did not match the advertised "direct fit" for certain models.
Communication Gaps: A few users experienced a lack of proactive updates when orders were delayed due to sourcing issues, requiring the customer to initiate contact.
Verdict

Online Auto Parts is a highly reliable option for consumers seeking affordable, high-quality vehicle components with industry-leading delivery speeds. It is particularly well-suited for DIYers who can utilise the site's accuracy or staff expertise to ensure the correct part is ordered, thereby avoiding the potentially costly and self-funded return process.

236 reviews
5 trevor kolpin  · excellent service and great product, will definitely be dealing with them again
5 George  · Accurately described in the listing. Fast despatch and delivery. And as I made an error in my order, the no hassle return was just as efficient as the delivery.
5 Bruce hoffmann  · I haven’t used the items yet but the service and postage were both excellent.
5 David Kostecki  · Perfect parts, and quick.I love the air freshener that gets put in as a thank you!
5 Tom B  · By far the easiest parts place I’ve ever dealt with. Great advice and very fast postage. Won’t go anywhere else
5 JGH  · Parts were good quality, kit came with all fittings and packaging and shipping was good
Tony Ashman
Tony AshmanNSW6 posts
 

Online shopping hassle free to your door tracking delivered on time it’s 5 star rating good experience online thanks for your great service you provide makes easier to purches without and hassle cheers Show reply

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Brian
Brian
 

The replacement VY radiator was an exact fit for the OEM, it arrived quickly after an easy online order, great prompt communication with the staff. The price was good & also the prompt delivery.

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Reviews with attachments

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Shanti B.
Shanti B.QLD6 posts
 

The pictures and video tell the story, not happy guys, this is twice this has happened now, and I live rural. And my only transport is this car and it is pulled apart. Now im stuck!!! If I could swear i think you know what I would be saying you usless 3@$?4&)5

Online Auto Parts
Online Auto Parts    

Hello Shanti Sorry this has happened twice. Can… Read more

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Jason D
Jason DQLD17 posts
  Verified

Extremely happy with online Auto parts, first time I have used them and they will be my go to from now on. Great prices, high quality products and service.

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Paul clemens
Paul clemensWA
 

All good parts arrived quick and they all fitted very happy with parts

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Jacob Reed
Jacob Reed4 posts
  Verified

perchance an aftermarket product for my Hilux that was advertised as a direct fit. I received the item but it wasn't even close to being the correct size, so it didn't fit. not a big deal as it was cheap, the 1 star review comes from taking the time to leave a review saying it wasn't compatible for some make and models advertised and the company… Read more

deleting my review from their website and my follow up email being ignored. the photo attached shows the original caliper pin on the right-hand side compared to the supplied set on the left. along with the supplied clip also being to shop which can be seen in the photo

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Tony
Tony2 posts
  Verified

Site looks legit. Lists parts as available when they are not. Their phone number does not connect. They do not answer emails and just leave you hanging in their chat window. You will be lucky to access the site once you have placed an order as it tends to throw up a message saying something is wrong and blaming your fictitious VPN. This mob… Read more

appears they have been behaving this way for years for years. I should have read the reviews first. Lesson learned. Only one star because you can't rate as zero stars.

Latest follow-ups

Roz
RozQLD
 

Very quick response - order ready same day. Excellent service and staff helpful, carried out heavy boxes to car for me.

 Follow-up  · Always have the products I need, easy parking at front door & easy, quick pick up

frank
frank11 posts
 

most of the time they are good but sometimes stock is sold and they dont have it so then there are delays or orders cancelled which is a bit annoying and inconvenient but otherwise they are mostly cheaper than most online parts stores . The… Read more

difference between the Ebay store and the proper store are sometimes quite large so one has to check every purhcase like most companies

 Follow-up  · the stock is advertised for sale when purchased direct or via Ebay then sometimes they have to get stock back in . The price on Ebay is variable due to discounts at times up to 17% mostly with free freight the store price charges freight and dont have as many sales plus the stock may be a bit different . They seem to have a store and various warehouses around Australia

Debs
DebsNSW
 

Easy to navigate site and order, great range of products to choose from, installation was quick and easy, will be using again, great service, order arrives quickly.

 Follow-up  · Wasn’t complicated at all, took old ones off and replaced with new ones. Only one week for delivery. Purchased both front and back struts excellent product.

Positive reviews

Martin
MartinQLD
 

I buy a fair bit of gear from these people, always spot on have never had a problem with any of it. Delivery is always fast, which being out of town a bit saves me a lot of time. They are great.

David D
David D2 posts
 

Freight turned up in the expected time and the quality of the product was as expected, the only negative comment is that the team need to be aware that the item which was a radiator needed to be packed a little better as all the protruding parts had cut into the cardboard which could have caused unit damage. But me experience with the purchase was great.

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Sam
SamNSW26 posts
 

I am always happy when I buy from Online Auto Parts. Their items are always delivered quickly, and I have always received the correct parts. I started buying from them when the business was still growing and the website didn’t have everything listed yet. Their outstanding service and performance have always impressed me. If you have a concern or… Read more

can’t find a part listed, just give them a call. Most of the time, they can still help you find the correct part, even if it is not listed on the website. A few times, parts I was looking for did not show up under my car, but after they gave me the listing number, I was able to find and order the correct part. Parts have always arrived in under a week, and most of the time they arrive in just a couple of days. I can’t praise them enough for the work they do. Thanks, Online Auto Parts.

Negative reviews

Benjamin M.
Benjamin M.QLD2 posts
 

Absolutely hopeless this lot .. ordered $ 500 of parts last Wednesday waiting onnFG bump stops expecting today to Finnish job but oh no we didn’t order those and now wait till Thursday .. a bunch of dimwits that know nothing about cars

Online Auto Parts
Online Auto Parts    

Hello Ben. The bumps stops were never ordered… Read more

Lisa
LisaQLD2 posts
 

My Experince with ( OAP ) Online Auto Parts ,,,,,,, The "SERVICE GUY" behind the service counter,,,,,,, He charged me 4 the better quality parts, ( The parts I asked 4 ) ,,,,,,, BUT gave me the Less expensive parts ,,,,,,, If I had not checked in the box he would hav gotten away with It",,,,,,, ( NOW that would hav been a case of … Read more

sumtimes errors R made & I caught the error )",,,,,,, BUT the next visit sumtime later he did the same thing again",,,,,,, ( I DON'T think his boss knows he's doing It ) It's a simple bait & switch move"',,,,,, The xtra cash is easy put in his pocket",,,,,,, ( I pay cash ) NOW don't get it wrong",,,,,,, The "OWNER MANAGER" is a decent guy, running a real decent business",,,,,,, BUT I think he should take a closer look at "SERVICE GUY ",,,,,,, BTW "OWNER MANAGER GUY" helped me out with prices & I appreciate his generosity",,,,,,,, "OWNER MANAGER GUY" said to me right in front of "SERVICE GUY",, "Bcos I pay cash there's a discount" & showed "SERVICE GUY" on the computer",,,,,,, Wen I mentioned this to "SERVICE GUY" on my return visit sumtime later" he said there is "NO" such discount",,,,,,, "SERVICE GUY" 1* ------- OWNER MANAGER GUY 4*s Online Auto Parts,,,,,,, Yarramin St Virginia QLD 4*s------- Hard to get good help",,,,,,,!!

savage X.
savage X.8 posts
 

Hope you don't need to return stuff – I will preface this by saying I have bought parts from this shop before, and not had an issue, until recently. Car's alternator failed, and I ordered a Bosch replacement. The replacement appeared fine but the battery just would not hold a charge overnight. I replaced the battery, but the problem persisted. The local auto electrician tested the… Read more

new alternator and it was faulty. OAP wanted the auto electrician's report before anything else. They then declined to replace the unit until "the manufacturer tests it". Not only is this a breach of consumer law, but why did I need to pay for a report if you were sending it for testing anyway? So now I'm out for 2 alternators, a battery, an installation and removal, the cost of the report plus postage for the new one and the return one. Then I had to ask where the claim was at, as nobody kept me updated. I was eventually refunded the cost of the (specially discounted) 2nd alternator but was still out for all the postage, which I was told would be refunded. An expensive episode, poor refund / return system and 1 unhappy customer. And at no stage has this company reached out to me.

Online Auto Parts
Online Auto Parts    

Hello Savage This experience could have been… Read more (+2 replies)

Recent reviews

Ralph
Ralph3 posts
 

Being a motor mechanic for the last 50 yrs, and owning my own shop for 30 of those I have delt with a lot of part suppliers in my time. Since retired I have used Online Auto Parts a few times and have found them to be very helpful and knowledgeable in what they sell. Their prices are very competitive. I would highly recommend these guys. Will definitely be back in the future.

Kym A.
Kym A.QLD2 posts
 

Have purchased multiple item over the last few years and have found that everything I have purchased has been perfect fit and works exactly how it should and on top of that the price is a fraction of the cost of most other places I have used so highly recommend and will go no where else

Kel
Kel2 posts
 

I have purchased parts from these guys on several occasions and found the parts I was looking for very quickly and easily. A good range and the quality has been very good so far. I fitted all parts purchased myself and had no problems with sizing and fitting. excellent communication and all parts were dispatched the same day. They are my first choice when looking for parts and I highly recommend these guys.

couta86
couta86TAS
 

Always a pleasure to buy from and very helpful and respectful resolving an incorrect part issue even though it was my mistake. Great quality parts and Top Tier service.

Ambo
AmboQLD
 

Collected the item the following day and everything was exactly as described. The part was ready on time, well-prepared, and matched the listing perfectly with no surprises. Fitment was spot on and installation went smoothly without any issues. Overall, a very straightforward and hassle-free experience—reliable service and a quality part. Would definitely purchase from them again.

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Mike
MikeQLD5 posts
  Verified

I would like to express my gratitude and appreciation for my great experience with Online Auto parts getting a part for my old 2004 Camry. Patiently they resolved my concerns & gently led me through everything., including the final vehicle suitability check. Their priority post 24 hrs delivery, despite AU Post pessimistic expected delays, "everything" worked perfectly! Thanks again to all the Online Auto Parts staff.

Sergiy
Sergiy
 

I recently purchased several parts from Online Auto Parts and was impressed with how easy the whole process was. The website was simple to navigate, and finding the exact parts I needed took only a few minutes. The product range was solid, with clear descriptions that made comparing options straightforward. The parts arrived quickly and were… Read more

well‑packaged. I installed them myself and found the process easy thanks to the accurate fit and quality of the components. I didn’t need support this time, but the information provided on the site was helpful and reassuring.

Overall, I’m very satisfied with the experience. Good prices, fast delivery, and reliable parts — I’d happily order from them again.

Its me
Its me
 

Thanks guys , you have the best company and keep doing what you do as I shop around when I need something your price of stuff is good so look forward to buying from you when I need parts. Cheers

Fisherman Y.
Fisherman Y.
  Verified

Requested brake pads for my 2010 outlander, seems there are two options for front brake pads, the ones I requested were the wrong ones. Spoke to James at online parts, provided the VIN and and he organised for the correct parts and all I needed for a refund of the wrong ones was to send them back. Great service and great help

Peter R
Peter RSA2 posts
 

well packed. arrived 3 days after order, but I live 400 km north of the capital, and they shipped it from interstate! gold medal shipping! Wish the new one had the bolts embedded in it, as i forgot to drag them off the old one and it is fiddly once it is in the car...mt mistake i suppose. unit works well and is like oem.

Shakey
Shakey3 posts
 

I recently purchased rear wheel bearing kit for my 79 series and received excellent quality parts with excellent service excellent price in excellent delivery time

Darren S.
Darren S.
 

I hunted for some time for a sun visor for a 2004 Prado, no luck. My son put me onto Auto Parts. 3 days later, sunvisor delivered and roadworthy booked in. Thank you very much, team at Auro Parts. Love your work. Darren S.

Stewart burnett
Stewart burnett4 posts
 

I’ve been buying parts from online auto parts for the last few years for different vehicles and I’ve been very happy with they're quality , range and value for money , and when I’ve got the order wrong they refund without question , highly recommend these guys .

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