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Online Travel Insurance - Essentials Plan

Online Travel Insurance - Essentials Plan

2.6 from 9 reviews · View Statistics

Reviews

2.6

9 reviews
5
(2)
4
(2)
3
(0)
2
(0)
1
(5)
  • Value for Money
    2.3 (6)
  • Transparency
    2.4 (7)
  • Customer Service
    2.6 (7)
  • Claim Resolution Time2-4 weeks (1)
  • Claim ApprovedYes (0) · No (1)
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Ash760442

Ash760442Victoria

Charged for nothing!

published

Tried to purchase online travel insurance, got to payments and there was an error message an tried again, tried several times, happened to check my balance later and saw that I’d been charged 10 times!! Now they are telling me 10 business days to return the money! They are thieves! Look elsewhere!!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Ash, I'm very sorry to hear this happened, but thank you for alerting us to the website payment issue. Kind regards, Tegan

Alberino I.

Alberino I.Sydney, NSW

Very bad customer service

published

My flight to Italy was cancelled a week before i was meant to fly. I sent an email to ask if i was eligible for a refund of the actual insurance as I wasnt travelling anymore. What it really upset me is not the not refund but to have been completely ignored. No reply, no call, no message

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Alberino, I'm very sorry for the delayed response to your email. I will send you a private message for further details to see if I can assist. Kind regards, Tegan

Need to claim did not arise.

published

The need to claim did not arise and we have no complaints for the service. We have nothing else to comment in order to make this review at least 30 words in length as requested.

Transparency
Customer Service
Incentivised ReviewNo
DestinationPacific Islands (e.g. Fiji, Vanuatu) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
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Gill

GillSydney, NSW

  • 2 reviews

Never use so cant rate

published

Cant comment as a claim was not made and not needed
Only able to comment and test when claim is necessary
Application is no issue but that irreverent when checking for performance

Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
Patrick

PatrickSydney, NSW

Very Disappointing ! Definition of a relative obscured in the fine print!

published

After contacting Online Travel Insurance when our 37 year old NIECE was tragically killed in a car accident, only to informed their definition of a relative stops short of our extended family . Our daughter is one of 18 nieces and nephews!
So needless to say when we had to cancel our holiday and return to Australia - we lost a significant amount of money because we had to reschedule flights and were unable to keep hotel accommodation bookings.

This was extremely disappointing and clearly had a significant financial strain at a time when w were griving our loss.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
Milliegate

MilliegateGreater Melbourne (Outer), VIC

  • 7 reviews
  • 1 like

worth it just knowing your covered

published

this is the 2nd trip we have used OTI, was one of the cheapest we found, very simple to sign up & pay. Such a reassurance knowing you have it. One of our group became ill & had 3 nights in Shanghai hospital, blood test, ultra sounds, urine & multiple other tests. all up $15k. We haven't any experience claiming from OTI

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review! Regards, Tegan

Disappointing

DisappointingSydney, NSW

  • 2 reviews

Terrible Policy please read product disclosure statement you are not covered if your carrier cancels

published

This is the first time using this Insurer, I chose the Essentials Plan which advised in 'bold' cancellation was covered. The carrier cancelled the flight and I was left stranded overseas, this policy does not cover additional cost associated with having to get emergency alternate flights as it would suggest when purchasing. Very disappointing

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Insurance Cover ForAdult and Senior
Claim Resolution Time2-4 weeks
Type of ClaimTravel Delays/Cancellations
Claim ApprovedNo
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi, I'll be in touch. Regards, Anthony.

Claude Goddard

Claude GoddardGreater Melbourne (Outer), VIC

Was good to be covered

published

Was good value, very easy to set up though internet. Fortunately we did not need to use the policy, so I cannot comment if they are effective in resolving claims.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Claude, hope you had a great trip! Regards, Anthony.

Umer579

Umer579Perth

Seamless Claim Process

published
Insurance claim madeYes
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi, thanks for the great review and that we were able to help you out! Cheers, Anthony.

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Questions & Answers

Sorry, there are no questions about Online Travel Insurance - Essentials Plan but you can read 53 questions about Online Travel Insurance.

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Details

Compare all 5 Online Travel Insurance
CategoryTravel Insurance
Contact Number 1800 010 078
Address310 Ann Street, Spring Hill QLD 4000, Australia
Email Address enquiries@onlinetravelinsurance.com.au
24-Hour Phone Contact No
Online Live Chat No
UnderwriterAllianz
Maximum Age Covered 74 years old
Medical Coverage
Overseas Emergency Assistance Unlimited
Accidental DeathNot Included
Emergency Dental$1,000
Pregnancy (max weeks) Not Included
Resumption of Journey Not Included
Hospital Cash AllowanceNot Included
Overseas Emergency Medical & Hospital ExpensesUnlimited
Loss of IncomeNot Included
Permanent DisabilityNot Included
Luggage & Personal Effects
Theft of Cash Not Included
Delayed Luggage $250 after 12 hours
Credit Card FraudNot Included
Travel Documents / Passport Not Included
Maximum Single Item Limit $3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)
Luggage & Personal Effects $5,000
Ancillary
Personal Liability A$1,000,000
Rental Vehicle Excess Optional, up to $10,000
Motorbike / Moped Coverage Included up to 50cc
Domestic Pet Care Not Included
Special Activities Packages
GolfIncluded
CruiseNot Included
Adventure Not Included
Snow / SkiNot Included
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