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Online Travel Insurance
4.4 from 1,022 reviews

Reviews

(601)
(318)
(47)
(9)
(47)
  • Value for Money
    4.1 (89)
  • Transparency
    3.7 (74)
  • Customer Service
    3.7 (75)


Kazollah

KazollahGreater Melbourne (Inner), VIC

Felt peace of mind

published

I thought this policy was great value and so easy to sign up. Thankfully I’ve not had to make a claim, will certainly get a quote when I travel again.

Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

That's good to hear - thanks for the review Kazollah!


cyloh

cylohEastern suburb of Melbourne

  • 2 reviews

Did right by us

published
Transparency
Customer Service
Value for Money
DestinationEurope, North America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
Claim ApprovedYes
Insurance Cover For:Adult and Child
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Cyloh, thanks for sharing your claim experience and I'm so glad to hear we were able to help you in the US. Kind regards, Tegan

Need to claim did not arise.

published

The need to claim did not arise and we have no complaints for the service. We have nothing else to comment in order to make this review at least 30 words in length as requested.

Transparency
Customer Service
DestinationPacific Islands (e.g. Fiji, Vanuatu) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
Hilary

HilaryGreater Melbourne (Inner), VIC

Have purchased this insurance on 5 separate occasions and will not be purchasing it again ever!

published
Customer Service
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Hilary, I'm very sorry to hear about that but thank you for sharing your feedback. I have passed it onto our sales team. Kind regards, Tegan


Couldn’t recommend it more !

published

I could not recommend it more. I needed to go to the hospital. I logged my claim, which was easy and quite quick to lodge. They got back to me within a few days. I got my money a week later. They were very professional and did not have a single issue.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks so much for sharing your positive claim experience India!


Sue

Sue

  • 2 reviews

Don't know how good it is as I didn't need to call on it

published

Very easy to set up and seemed like good value
No claims made so can't evaluate claim process.
I think this is the 2nd time - I always go via Compare the Market

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the nice feedback Sue!


Easy to arrange.

published

The policy was easy to apply for, price was competetive. The whole process was simple and quick. I have not needed to claim this is my second time using this travel insurance and I will definitely use them again when traveling.

Transparency
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the great feedback Ester!


Robert

RobertPerth, WA

  • 2 reviews

Expensive

published

Sadly with a minor medical condition the cost blew out, would I go with them again? probably not, just too expensive and not flexible in their approach. First and last time to use them.

For basic cover then they are ok.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the constructive feedback Robert. We appreciate it and it helps us to continually improve our products, customer service and processes. Kind regards, Tegan

Liz S.

Liz S.Perth, WA

Reasonable price with good cover

published

Used online travel several times and thankfully not had to use it yet. Always good value with cover levels that suit my needs. Easy Online purchase. Will definitely use again

Transparency
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the nice feedback Liz!

Gill

GillSydney, NSW

  • 2 reviews

Never use so cant rate

published

Cant comment as a claim was not made and not needed
Only able to comment and test when claim is necessary
Application is no issue but that irreverent when checking for performance

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult

Darren

DarrenSouth East Queensland, QLD

Would go anywhere else!

published

We wouldn't go anywhere else for travel insurance. Have only had to claim once althought we have have many o/seas travels. Have just got back to Australia from.o/seas yesterday and.while we did not have to make a claim, we would always choose Online Travel Insurance with 100% assurance based on past experience. Be honest with them when applying and they will back you 100%.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover For:Adult and Teenager
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the wonderful feedback Darren, so great to hear!


Messyhair

MessyhairGreater Melbourne (Outer), VIC

Easy peasy

published

Easy to buy. Good price. Liked being welcomed home by email! Thanks. Did not have to lodge claim, so interaction was purely online without any dramas. First time as customer.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult and Child
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

That's great to hear! Thanks for the review.


mick

mickGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Simple to use

published

I travel overseas three times a year and always purchase travel insurance for medial peace of mind. Out of 30 plus trips I have never made a claim. This time on a trip to Indonesia I got Bali belly. I went to the doctors kept all receipts and lodged them online on returning home. Wow, I had my money back in 24hrs WOW.
You never know good travel insurance is until you have to use it. In this case, they were great.

Thank you.

DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim ApprovedYes
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks so much for sharing your claim experience Mick! Regards, Tegan


Patrick

PatrickSydney, NSW

Very Disappointing ! Definition of a relative obscured in the fine print!

published

After contacting Online Travel Insurance when our 37 year old NIECE was tragically killed in a car accident, only to informed their definition of a relative stops short of our extended family . Our daughter is one of 18 nieces and nephews!
So needless to say when we had to cancel our holiday and return to Australia - we lost a significant amount of money because we had to reschedule flights and were unable to keep hotel accommodation bookings.

This was extremely disappointing and clearly had a significant financial strain at a time when w were griving our loss.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
Charitha

CharithaGreater Melbourne (Outer), VIC

  • 2 reviews

Disappointed

published

As for the price paid it's good value but didn't had option to put emergency contact number. And also due to flight resheduled I rang them and inquired my options but felt like they just needed my money and customer service is very bad.
All in all, don't recommend to anyone.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Charitha, I'm sorry to hear you were disappointed with your experience. Is there anything at all I can do to assist or has this now been resolved? Kind regards, Tegan

Jeffck9

Jeffck9Western Australia

Peace of Mind

published

A cheap and easy to set up travel insurance that gives peace of mind should there be an emergency and knowing that it's backed by a company with a solid reputation.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

That's great to hear! Thanks Jeff.


Bill

BillSydney, NSW

Rip off worst company ever did not honor claim don't waste your money deceiving never again so annoyed terrible comp.

published
Transparency
Customer Service
Value for Money
DestinationMiddle East
Claim MadeYes
Type of ClaimOther and Travel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim ApprovedNo
Insurance Cover For:Adult, Child and Teenager
See all answers

Frederick S.

Frederick S.Perth, WA

  • 2 reviews

SCAM did not deliver as promised. Very BAD.

published
Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 months
Claim DateOctober 2019
Claim ApprovedNo
Insurance Cover For:Adult
See all answers

Janet Firth

Janet FirthFar North Queensland, QLD

  • 2 reviews

Easy to use

published

This policy is very easy to set up and I feel a fir price for waht's offered..
I've used this policy a few times now and, although I've never had to make a claim, I'll continue to use it.

Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review Janet, and we look forward to insuring you on your next trip!


Just perfect

published

Just perfect for a short journey with basic coverage needed at a great price. It was very easy to set up using the online portal and very quick as well.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the nice feedback! Regards, Tegan


Page 1 of 52

Questions & Answers

David

Davidasked

If we have to extend our stay because of a delayed or cancelled flight is the cost of extra night accomodation covered

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi David, thanks for your query.

I have pasted the below information from the Product Disclosure Statement which I hope assists.

Section 3.2 Travel Delay Expenses
3.2.1 WHAT WE COVER
If a delay to your journey, for at least 6 hours, arises from circumstances outside your control, we will reimburse the cost of your reasonable additional meals and accommodation expenses.
We will pay up to $200 at the end of the initial 6 hour period. In addition we will pay up to $200 for each full 24 hour period that the delay continues beyond the initial 6 hour delay.
3.2.2 WHAT WE EXCLUDE
We will not pay if:
a] a delay to your journey arises from an act or threat of terrorism; or
b] your claim is caused by the financial collapse or insolvency of any service provider.

Of course terms, conditions, limits and exclusions apply to all policies so I would strongly encourage you to read the PDS (available here https://travel.onlinetravelinsurance.com.au/onlinetravelinsurance/File/Download?docType=PDS) to get a full understanding of what's covered and what's not.

I hope this has helped answer your question!

Kind regards, Tegan


Phil T.

Phil T.asked

does the policy include riding motorcycle?

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Phil, thanks for your question. Yes, motorcycle riding up to 250 cc is an automatically included activity, but of course restrictions apply. For bikes over 250 cc you can purchase an Adventure Pack for additional coverage. Exclusions apply to motorcycle riding for example if you are not wearing a helmet or do not hold a motorcycle licence. I would advise reading the PDS to understand all the terms, conditions, limits and exclusions that apply and see if the policy suits your needs. Hope this helps! Regards, Tegan
https://travel.onlinetravelinsurance.com.au/onlinetravelinsurance/File/Download?docType=PDS


Victor Tran

Victor Tranasked

If my destination as below :
Travelling to
Vietnam; France; Italy; Germany; Netherlands; Lao People's Democratic
Republic; Taiwan, Province of China; Philippines
Regions covered in
Europe; Asia; Pacific; New Zealand; Australia

Does it mean if I visit Thailand or England and need insurance cover, I still eligible for it since Regions covered states : "Regions covered in Europe; Asia."

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Victor, please call 1800 010 078 to discuss as I can't give advice in this forum. Regards, Anthony


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