Peace of mind health/wise
Easy to set up and pay ... good value for a 2 week holiday in Vietnam and Cambodia when really only needed health cover.. first time user but will use again
Extremely easy to set up. Answer a few simple questions online. Very cost effective. Thankfully have not had to make a claim but would expect the claim process to be as trouble free as the set up process. Have used before and will use again.
Easy and effective and good value
Happy with what we choose from the product. I have used at least 10 times in the past years. So far we always look for this travel insurance when we are going for a trip.
Well I haven't had to claim yet as I haven't left the country yet BUT the purchasing of this policy was just so easy and excellent value for money. Hoping I don't have to claim but if I do lets hope that will be just as easy. By the reviews it will be. This is the 2nd time I have used this company and luckily I didn't have to claim then either. After trying over the last 3 days to purchase travel insurance with other companies and giving up with all the fiddly details, expensive policies and actually purchasing one and not getting a policy number even though my money had been taken out by Woolworths insurance and taking 2 days to organise to get my money back I am so glad I finally remembered this company again. I will lock it in my memory bank this time. Thank you Online Travel Insurance for making life easier.
Feel like secure with travel insurance
Feel like secure with travel insurance Good value, and easy to set up I did not any claim.2 times I insured with online travel insurance.I highly recommended to every body.
Great Value & Service
Second time with OTI (incl Adventure pack) as the best value & product covered our needs
Online system is easy to use. Policies are easy to understand and reference what is covered
First time we needed make a claim (damaged camera) online lodgement was easy. Had a reply same day & reimbursed within 3 days. Thanks OTI, happy customer
I have used Allianz/ Online Travel Insurance several times before, but never had to make a claim. This time I did. They showed their true colours.
My domestic plane to Melbourne was delayed, which means I missed my international flight. Policy claims they will pay for "Reasonable expenses" when a journey is delayed for 6-24 hours or more (the wording for this in their policy is extremely convoluted).
Uber into Melb and back ($90), hotel ($300) and meals ($100).
According to the policy, the costs of changing a ticket due o missed connection should be automatically reimbursed ($140). The carrier only has one flight per day, so 24 hours was my minimum delay.
Policy has a $200 excess. I submit all documents. I base my claim on missed connection, travel delay and that I had an event to go to (I submitted these docs as well).
Allianz reject the claim stating that "reasonable expenses for a 24 hour delay" IS actually $200 (in Melbourne?). They refuse to pay for the flight change as well. Allianz send me an email stating they have "trying" to get in touch with me. My phone works just fine.
I dispute their decision. Three weeks later I receive another email again stating they have "trying" to get in touch with me. Again, the phone works just fine and no missed calls or messages. Allianz ask me to call them back on a 1800 number. I tell Allianz I am now overseas and 1800 numbers do not work so kindly reply via email. Allianz do not respond...
Their insurance is misleading and the wording convoluted. The reason people take insurance is to cover their backs with unforeseen incidents. Allianz misleads customers; their product does not deliver what it promises to or what consumers have paid for. I will now take my case to Consumer Affairs.
I’ve never had to make a claim before in my many years of travelling but this time I did. I was worried the process would be difficult and require much back and forth. However, what I experienced was an easy online process which concluded favourably within a few days. I will definitely be using these guys again next time I travel.
Travel with peace of mind
The policy I purchased was good value for money easy and quick
First time using your company also it was good to know that anything happens you there to assist
Very good value for money, compared to other travel insurance companies. I highly recommend Online Travel Insurance, and will definitely be going with them again.
Very happy with their service
Breaking own policies!!!!
Thought when I lodged my claim it would be simple! Water damaged phone on holidays in Thailand. I provided all documentation and waited out my 10 business day outcome. I call at 1pm on the 10th business day to be told they havent looked at it yet but someone will get to you today before 8pm. Already disgusted i called at 645pm to see if I should start replacing my phone to hear a recording to call between business hours! I have not had a phone or been contactable by work friends or family for two weeks now!! This is unacceptable after purchasing comprehensive cover!!
I'm sorry. the customer service have no knowledge to help. they made me hold for several times.
did lodge a claim. but cannot claim anything. because it's not part of my product summary. n the lady took more than half an hour to explain me this. kept me holding again and again and asking me the same question
Terrible Policy please read product disclosure statement you are not covered if your carrier cancels
This is the first time using this Insurer, I chose the Essentials Plan which advised in 'bold' cancellation was covered. The carrier cancelled the flight and I was left stranded overseas, this policy does not cover additional cost associated with having to get emergency alternate flights as it would suggest when purchasing. Very disappointing
Like your passport, this is a must have!
Travelling overseas is exciting and full of discovery, but it also could present incidents or situations which cannot be expected or planned - like lost luggage through to hospital treatment. I have always travelled with security of a policy that is jam packed full of cover, and OTI offer this selection with an easy purchase process. This is my 4th trip using OTI! Fortunately I have not needed to make a claim. OTI are my preferred provider for travel insurance!
Travel insurance claim
Yes good value.
Just hard to be 100% sure about the policy until you lodge a claim and you go through that process but all good from taking out the policy and cost and what is offers
Was good to be covered
Was good value, very easy to set up though internet. Fortunately we did not need to use the policy, so I cannot comment if they are effective in resolving claims.
Good value insurance
Hi, I have used online travel insurance on all of my recent trips and find this company very good value for money, I had occasion to lodge a claim on a trip in 2012 and found the process easy and that it was dealt with professionally and efficiently, credit where it’s due, satisfied customer.
Well-priced policy for peace of mind
This is the second time I have used Online Travel Insurance for a holiday. Happily, I had no need to make a claim, but knowing I had coverage while I was travelling Europe was a huge relief. I was impressed with the pricing for my cover and will definitely use them again when I next travel.
Basic affordable cover
Most affordable I could find glad I shopped around. Basic cover for a 9 day trip for peace of mind - $65 for 2 adults. Unlimited medical - basic dental and basic luggage.
Fantastic - easy claim process
I took out comprehensive cover for myself, husband and toddler. When completing the medical section, my husband had a few conditions that wouldn't be covered, but we decided to proceed with it anyway as it was so cheap ($90) and seemed to cover quite a lot.
My toddler ended up getting sick, resulting in a hospital admission the night before our flights, so we had to cancel our trip.
I found the claims process very easy and straightforward, and it was approved within a couple of weeks. We received all our accommodation and flight expenses back, minus a $200 excess. I would definitely use Online Travel Insurance again.
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