Purchased the highest product for my trip well before COVID (October 2019). Prior to not being able to travel I had sought advice about what sort of cover I would receive in case of a pandemic - no help at all - they said just put in a claim. Due to Government travel advice I cancelled my trip. I only had to claim a small amount as I did a lot of work getting refunds and credits for six weeks of travel and accommodation. But they still refused my claim due to no cover for a pandemic. I found the product really does not cover you for anythi...

This was the first and will be the last time I use this company, currently stuck overseas, what am I covered for, sorry we cannot help you this is clause blah blah, that being the case how did you continue to sell policies. The policy appeared to be fair value until asking for assistance, speechless and stranded. Thanks for nothing

Only pay for this insurance if you require NO COVER. Corona Virus is devastating. I paid for our insurance in September 2019 well prior to Corona hysteria. Of course a pandemic isnt covered. Our travel agent went broke. Of course insolvency isnt covered. This insurance company simply want your money with absolutely no intention to service or pay on claims that are completely out of our control. This is why one buys insurance. This has been a complete rip off. So disappointed.

We did not use this,policy price was excellent all done online very easy would say the cheapest I have found do not know what the claim process is like first time customer.

Easy to set up. Fortunately no need to make a claim. I have used this company twice. Once for me and my wife to Bali and now for my solo travel to India. Police to has good value for premium paid.

Cheapest quality insurance on the market.. Always sending emails and updates so your never miss anything. I will always choose the company as ive never had an issue with them!

Policy was good value. Didn't have to use it so can't comment on the claim process.
Fast and easy to set up online at best price i found online.

Having to use words up here!

It was easy to set up and decide which cover to choose! We had to make a claim due to airline cancelations and rebooking additional flights and we are in the process of getting our claim back! This is the first time we have used this insurance company and I'll definitely be using them for our next trip!

The process of going through the quote and ease of use was very good. The value of the policy was exceptional. This is our first time to try Online Travel Insurance and won't be the last.

Tried to purchase online travel insurance, got to payments and there was an error message an tried again, tried several times, happened to check my balance later and saw that I’d been charged 10 times!! Now they are telling me 10 business days to return the money! They are thieves! Look elsewhere!!

This insurance cover was easy to review and complete online within minutes. Fortunately I didn't have to make a claim but it was good to know if something did go wrong there was backup.

My flight to Italy was cancelled a week before i was meant to fly. I sent an email to ask if i was eligible for a refund of the actual insurance as I wasnt travelling anymore. What it really upset me is not the not refund but to have been completely ignored. No reply, no call, no message

I've used this company three times and think its great value. It was really easy to set up on line. Will definitely use again and recomend to family and friends when they travel

I feel tricked! When I brought travel insurance to Bali during the time of Volcanic activity the company made clear that they weren't covering this in their policy. Online Travel Insurance should have done the same with regards to Corona Virus rather than hiding in deep somewhere in their T&Cs . Very sneaky!

I thought this policy was great value and so easy to sign up. Thankfully I’ve not had to make a claim, will certainly get a quote when I travel again.

We travelled overseas for 6 months to multiple continents and countries with a young child (under 2 years old). We purchased the comprehensive policy and after a bit of research (e.g. pricing and reviews), we felt that Online Travel Insurance were good value for money. It was easy to purchase and set up online. We lodged one medical claim (almost immediately when we went to the US) for an adult and child and the process was relatively easy. We kept receipts and took pictures and uploaded everything onto the system. Everything was covered and we...

The need to claim did not arise and we have no complaints for the service. We have nothing else to comment in order to make this review at least 30 words in length as requested.

The insurance seems standard and affordable. I have purchased this insurance on five separate occasions in 2 years. I contacted the customer call centre today to purchase this for the sixth time and was absolutely appalled at the representative who was so incredibly rude that I couldn’t possibly use this company ever again. Despite the experience, I was still prepared to take out the insurance right up until the end of the call when I had to end it due to the representative’s aggressive and condescending phone manner. I have not needed to make ...

I could not recommend it more. I needed to go to the hospital. I logged my claim, which was easy and quite quick to lodge. They got back to me within a few days. I got my money a week later. They were very professional and did not have a single issue.

Very easy to set up and seemed like good value
No claims made so can't evaluate claim process.
I think this is the 2nd time - I always go via Compare the Market