Very good money value
Pls offer more discount for age over 50 because we have more time to travel than under 50 and we always looking for the best good money value with cheap price
False advertising dont pay legitimate claims
Cheap and nasty. Lodged claim in February due to cyclone affecting trip and took 3 months for them to assess with no response on how they got to this outcome.
It was a good and cheapest policy
This policy was easy to set up. I found this one cheapest online policy.
I did not require to use policy but I think in case require will be easy to claim.
Easy to sign up for - luckily didn't need to use it
I organised this travel insurance on the day I departed for 4 days in China. It was affordable and hassle-free to sign up for. I didn't have to make a claim, so can't comment on the other end. My only complaint was that I was automatically added to an email marketing list that I don't think I agreed to, and that's not cool
Felt safe in holding this - cheap cheap too!
The policy I received was good value! I did not need to lodge a claim but I would definitely be staying with this insurance company next time I travel! Thank you for making my trip secure
Well-priced cover for peace of mind
I thankfully had no need to make a claim but I was happy with the Online Travel Insurance policy and its inclusions. It had everything I needed. I'll definitely revisit for my next trip!
I thought I was buying a good product
I purchased travel insurance well before my flight and during the time between when I purchased my tickets and insurance, and my departure, the airline went into bankruptcy. It was a circumstance "beyond my control" but no, I am not entitled to ANY compensation. Why else have travel insurance? Very disappointed and will never purchase insurance from this company again.
No need to claim but travel insurance is a must so was good to get value for money, this policy gave a lot of extras that other companies didn't for this price. Very happy with the product offered.
A great piece of mind at affordable price
I have used this product twice now and found it good value for money touch wood I have not had to make a claim but felt secure if I did everything would be as easy as the purchase
Covered more than the others!
I didn’t need to lodge a claim but I did pay less than the majority of the group I travelled with & was covered for a lot more than them!
They had to add in optional extras what I was covered for as a base. Great value!
Value for money
Most competitive price in the market. Customer Service was quick and was able to answer all my queries. Will definitely consider again when travelling overseas especially now we have kids.
Excellent Value and Service
Online Travel Insurance covered all my requirements for an excellent price and was easy to set up. This is the second time I have used Online Travel Insurance and I will definitely use them again.
easy easy travel insurance
quick simple and competitive for sound of mind whilst holidaying...Didn't need to make a claim fortunately but will be using again for next cruise next month and bali trip in may
Professional and Caring
My wife broke her foot in France on Day 3 of a 5 week holiday. We navigated the French medical system (and later the UK medical system) ourselves and collected the necessary documentation.
The underwriters medical assistance team organised a business class fare home for her (she needed to keep her foot elevated) and our medical expenses were reimbursed following our claim when we got home. Best possible outcome!!!
(This was the first time we have used OTI, but not the last!!)
Easy claim format and prompt payment
First time I have used this company and am very impressed with their claim process. It was easy to navigate the claims process and payment in full was prompt.
Didn't use it, but glad to have it.
This is the first time I used this company for travel insurance. I bought it last minute literally 10 minutes before I got on the flight because you never know what happens. The online service was quick easy and it even allowed me to send my insurance details to a nominated person which was really handy. For what I was looking for and the price I paid definitely would use this company again as it was alot cheaper then other companies and offered the same if not more of what I wanted to get covered. Didn't need to make a claim, so I can't comment on that but the services was very convenient for me.
Insurance for cruise
I had not used online Travel Insurance previously. It was easy to sign up for insurance and very clear instructions were provided in case if I had to make a contact to claim.
Affordable travel insurance but claim process is takes a long time
Affordable insurance, had a medical emergency in USA and getting our insurance claim approved was quick but the process of paying the medical providers (was a really big bill) took ages and OTI doesn't contact the medical providers, they forward it to a specialised international provider (adds a further 8-12 weeks to the claim process) who is suppose to contact the hospital, ambulance and doctor billing departments about payment.
Though they never did (we had to call internationally to all these departments to check on the accounts - costed us nearly $100 of international call). We also had an issue with the 'international provider' about a DOB discrepancy (I am assuming they got it mixed up with the American formatting date), so after 12 weeks of sorting, it had to start again which would've made it another 8 - 12 weeks (all up this entire claim process took 5 months). So instead we paid all the bills ourselves which costed us over $10k and had to wait 10 days for that to be reimbursed back to us.
In the end, would've rated it a 5 stars if everything was completed within the time frame and that information given to us was consistent. Unfortunately, it wasn't like this for us. Had high hopes for this insurance after reading positive reviews about the claim process when we were choosing which one to buy, but sadly it has disappointed us and I don't think we want to purchase it again, not for USA at least, since it was so stressful (mental and financially) for us to complete the claim.
Thank you to Anthony for reaching out to us and having a look on our case though! He managed to get one of the claim consultant to give us a ring the next day and organised settlement for our claim. Really appreciate the service.
This is first time to used this insurance company. And its good the price affordable love it. Thanks to all and god bless!
Easy to obtain
I was travelling to Kuala Lumpur - didn't need to claim anything. But ease of applying, will utilise in future
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