Online Travel Insurance

I lost my phone during the trip. i submitted the receipt and lost report with my claim, and they replied with heaps of questions like what exactly i was doing before incident and how i reacted after it happened. Want to imie block the phone which i am not able to because its not bought from a network. Current status of lost phone and similar technical stuff which i cant understand. So very horrible experience with these people. Show details

Don't bother – Purchased the highest product for my trip well before COVID (October 2019). Prior to not being able to travel I had sought advice about what sort of cover I would receive in case of a pandemic - no help at all - they said just put in a claim. Due to Government travel advice I cancelled my trip. I only had to claim a small amount as I did a lot… Read more

of work getting refunds and credits for six weeks of travel and accommodation. But they still refused my claim due to no cover for a pandemic. I found the product really does not cover you for anything. I wouldn't bother with this company again - for the simple fact they never intended on covering me. Their decision to not honour the policy was unfair. If the refuse a claim for around $600 they certainly won't bother with those poor souls who relied on this product to cover them and now found they have lost thousands. My advice - don't go near this company - seek alternatives.

Disgusting – This was the first and will be the last time I use this company, currently stuck overseas, what am I covered for, sorry we cannot help you this is clause blah blah, that being the case how did you continue to sell policies. The policy appeared to be fair value until asking for assistance, speechless and stranded. Thanks for nothing Show details

Too Easy – We did not use this,policy price was excellent all done online very easy would say the cheapest I have found do not know what the claim process is like first time customer. Show details ·  1

Ideal for short overseas trips – Easy to set up. Fortunately no need to make a claim. I have used this company twice. Once for me and my wife to Bali and now for my solo travel to India. Police to has good value for premium paid. Show details ·  1

Best cheap insurance you can buy! – Cheapest quality insurance on the market.. Always sending emails and updates so your never miss anything. I will always choose the company as ive never had an issue with them! Show details ·  1

The No Cover Insurance – Only pay for this insurance if you require NO COVER. Corona Virus is devastating. I paid for our insurance in September 2019 well prior to Corona hysteria. Of course a pandemic isnt covered. Our travel agent went broke. Of course insolvency isnt covered. This insurance company simply want your money with absolutely no intention to service or… Read more

pay on claims that are completely out of our control. This is why one buys insurance. This has been a complete rip off. So disappointed.

Charged for nothing! – Tried to purchase online travel insurance, got to payments and there was an error message an tried again, tried several times, happened to check my balance later and saw that I’d been charged 10 times!! Now they are telling me 10 business days to return the money! They are thieves! Look elsewhere!! Show details

Very bad customer service – My flight to Italy was cancelled a week before i was meant to fly. I sent an email to ask if i was eligible for a refund of the actual insurance as I wasnt travelling anymore. What it really upset me is not the not refund but to have been completely ignored. No reply, no call, no message Show details

Policy was good value – Policy was good value. Didn't have to use it so can't comment on the claim process. Fast and easy to set up online at best price i found online. Having to use words up here! Show details ·  1

Covers everything necessary – It was easy to set up and decide which cover to choose! We had to make a claim due to airline cancelations and rebooking additional flights and we are in the process of getting our claim back! This is the first time we have used this insurance company and I'll definitely be using them for our next trip! Show details ·  1

It's so rewarding knowing with peace of mind that in the unfortunate event something unforeseen happens while travelling – The process of going through the quote and ease of use was very good. The value of the policy was exceptional. This is our first time to try Online Travel Insurance and won't be the last. Show details ·  1

Quick & Convenient Cover – This insurance cover was easy to review and complete online within minutes. Fortunately I didn't have to make a claim but it was good to know if something did go wrong there was backup. Show details ·  1

Great value for the money – I've used this company three times and think its great value. It was really easy to set up on line. Will definitely use again and recomend to family and friends when they travel Show details ·  1

Hid that they weren't covering disruption caused by Corona Virus from the 31/01 onward – I feel tricked! When I brought travel insurance to Bali during the time of Volcanic activity the company made clear that they weren't covering this in their policy. Online Travel Insurance should have done the same with regards to Corona Virus rather than hiding in deep somewhere in their T&Cs . Very sneaky! Show details

Felt peace of mind – I thought this policy was great value and so easy to sign up. Thankfully I’ve not had to make a claim, will certainly get a quote when I travel again. Show details ·  1

Did right by us – We travelled overseas for 6 months to multiple continents and countries with a young child (under 2 years old). We purchased the comprehensive policy and after a bit of research (e.g. pricing and reviews), we felt that Online Travel Insurance were good value for money. It was easy to purchase and set up online. We lodged one medical claim (almost… Read more ·  1

immediately when we went to the US) for an adult and child and the process was relatively easy. We kept receipts and took pictures and uploaded everything onto the system. Everything was covered and we were reimbursed for everything within a month or so. They were also helpful with any questions we had as well. We had a relative call them up about the PDS back in Australia and they were fantastic. The customer service rep was information and helpful, even sending through extra details via email for us. If we every travelled again, we would definitely use Online Travel Insurance for peace of mind.

Need to claim did not arise – The need to claim did not arise and we have no complaints for the service. We have nothing else to comment in order to make this review at least 30 words in length as requested. Show details

Have purchased this insurance on 5 separate occasions and will not be purchasing it again ever! – The insurance seems standard and affordable. I have purchased this insurance on five separate occasions in 2 years. I contacted the customer call centre today to purchase this for the sixth time and was absolutely appalled at the representative who was so incredibly rude that I couldn’t possibly use this company ever again. Despite the experience,… Read more

I was still prepared to take out the insurance right up until the end of the call when I had to end it due to the representative’s aggressive and condescending phone manner. I have not needed to make a claim on any of my previous policies but I am highly sceptical about what that experience might be like since the person assisting me to take out a new policy was so unhelpful and blatantly ill mannered.

Couldn’t recommend it more ! – I could not recommend it more. I needed to go to the hospital. I logged my claim, which was easy and quite quick to lodge. They got back to me within a few days. I got my money a week later. They were very professional and did not have a single issue. Show details ·  1

Don't know how good it is as I didn't need to call on it – Very easy to set up and seemed like good value No claims made so can't evaluate claim process. I think this is the 2nd time - I always go via Compare the Market Show details

Easy to arrange – The policy was easy to apply for, price was competetive. The whole process was simple and quick. I have not needed to claim this is my second time using this travel insurance and I will definitely use them again when traveling. Show details ·  1

Expensive – Sadly with a minor medical condition the cost blew out, would I go with them again? probably not, just too expensive and not flexible in their approach. First and last time to use them. For basic cover then they are ok. Show details

Reasonable price with good cover – Used online travel several times and thankfully not had to use it yet. Always good value with cover levels that suit my needs. Easy Online purchase. Will definitely use again Show details ·  1

Never use so cant rate – Cant comment as a claim was not made and not needed Only able to comment and test when claim is necessary Application is no issue but that irreverent when checking for performance Show details

Would go anywhere else! – We wouldn't go anywhere else for travel insurance. Have only had to claim once althought we have have many o/seas travels. Have just got back to Australia from.o/seas yesterday and.while we did not have to make a claim, we would always choose Online Travel Insurance with 100% assurance based on past experience. Be honest with them when applying and they will back you 100%. Show details ·  1

Easy peasy – Easy to buy. Good price. Liked being welcomed home by email! Thanks. Did not have to lodge claim, so interaction was purely online without any dramas. First time as customer. Show details ·  1

Simple to use – I travel overseas three times a year and always purchase travel insurance for medial peace of mind. Out of 30 plus trips I have never made a claim. This time on a trip to Indonesia I got Bali belly. I went to the doctors kept all receipts and lodged them online on returning home. Wow, I had my money back in 24hrs WOW. You never know good travel insurance is until you have to use it. In this case, they were great. Thank you. Show details ·  1

Very Disappointing ! Definition of a relative obscured in the fine print! – After contacting Online Travel Insurance when our 37 year old NIECE was tragically killed in a car accident, only to informed their definition of a relative stops short of our extended family . Our daughter is one of 18 nieces and nephews! So needless to say when we had to cancel our holiday and return to Australia - we lost a significant amount… Read more

of money because we had to reschedule flights and were unable to keep hotel accommodation bookings.

This was extremely disappointing and clearly had a significant financial strain at a time when w were griving our loss.