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Online Travel Insurance - Multi-Trip

Online Travel Insurance - Multi-Trip

2.4 from 5 reviews

Reviews

Review distribution

5 star
1
4 star
1
3 star
0
2 star
0
1 star
3

Lorraine M

Lorraine MIllawarra, NSW

  • 7 reviews
  • 1 like
  • Verified customer

All good until you need to step outside the square!

published

I take out an annual travel policy each year and this year decided to try Online Travel Insurance. Policy is due to expire the day before I return to Australia so I asked them to extend it by one day for which I was willing to pay. The customer service guy was not willing to help me in any way because his computer would ‘not allow this’. I asked to speak to his supervisor to which he replied the supervisor would contact me within 24 hours. This hasn’t happened nor has a reply to my email sent over a week ago.
Last time I will be using this company due to there complete lack of customer service!!

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeMulti-Trip
Claim MadeNo
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2 comments
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Lorraine, I'll be in touch with more information. Regards, Anthony.

Lorraine M
Lorraine M

  • Verified customer

Still waiting ..

published

My partner and I purchased this policy for our annual travels .
His flight got cancelled and he lodged a claim. Three months on after numerous attempts and many phone calls and emails on his behalf he is still waiting for his claim to be finalized. Yes it’s cheaper than other insurers but definitely not worth the hassle . I would never use them again nor recommend to anyone .

Value for Money
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeMulti-Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time3+ months
Claim DateJanuary 2019
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1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Juliet, I'll be in contact with more details. Regards, Anthony.

Jenny

JennySydney

  • 10 reviews
  • 2 likes
  • Verified customer

Affordable travel insurance but claim process is takes a long time

published
Insurance claim madeYes
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Jenny, thanks for the review. Regards, Anthony.

Raj

Raj

  • 5 reviews
  • 10 likes
  • Verified customer

May be cheap to buy but hard to deal with when making a claim and getting updates on claim.

published

Once and will never look back again using them :(
I would rather pay either out of my pocket OR try other alternatives.

Insurance claim madeYes

MM

MMMelbourne

  • 9 reviews
  • 7 likes
  • Verified customer

Easy to purchase

published

This is my first time. I bought a 12 months, multi trip , to Asia, Europe.
It is easy to select and pay online. However there wasn't any confirmation that payment gone through successfully.
I end up paying twice. Received two policy on my emails. I call customer services, real people on the other side, and didn't wait long. One of the policy is cancelled. Very quickly done. I do need to wait for 7 business day for the refund to come through.
Now get ready for my trip, and hopefully i do not need to make any claims.

Insurance claim madeNo
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi, thanks for your feedback and letting us know. We are aware of the issue and we're investigating the cause. Regards, Anthony.


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Questions & Answers

Sorry, there are no questions about Online Travel Insurance - Multi-Trip but you can read 52 questions about Online Travel Insurance.


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Details

CategoryTravel Insurance
Contact Number 1800 010 078
Address310 Ann Street, Spring Hill QLD 4000, Australia
Email Address enquiries@onlinetravelinsurance.com.au
24-Hour Phone Contact No
Online Live Chat No
UnderwriterAllianz
Maximum Age Covered 74 years old
Medical Coverage
Overseas Emergency Assistance Unlimited
Accidental Death$15,000
Emergency Dental$1,000
Pregnancy (max weeks) 24 weeks
Resumption of Journey $3,000
Hospital Cash Allowance$50 per day, up to $5,000
Overseas Emergency Medical & Hospital ExpensesUnlimited
Loss of Income$10,400
Permanent Disability$15,000
Luggage & Personal Effects
Theft of Cash $250
Delayed Luggage $500 after 12 hours
Credit Card Fraud$5000 (combined with Travel Documents cover)
Travel Documents / Passport $5,000 (combined with Credit Card Fraud cover)
Maximum Single Item Limit $3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)
Luggage & Personal Effects $10,000
Ancillary
Personal Liability $1,000,000.00
Rental Vehicle Excess Optional, up to $10,000
Motorbike / Moped Coverage Included up to 50cc, optional extra for greater engine capacities in Adventures Pack
Domestic Pet Care Not Included
Special Activities Packages
GolfIncluded
CruiseOptional Extra
Adventure Optional Extra
Snow / SkiOptional Extra
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