476 reviews
We recently had a roller shutter installed on our son's bedroom window by Open & Shut, and we couldn't be happier with the experience. From the initial quote through to installation, the team was professional, friendly, and easy to deal with. The installation was completed efficiently, and the roller shutter's quality is excellent. It looks… Read more · 1
fantastic.
We really appreciated the great customer service and attention to detail throughout the whole process. We would happily recommend Open & Shut to anyone looking for quality roller shutters and a hassle-free experience. Thank you!
They were the best out of others called and used in the past! Accurate, helpful for fast cash payments and friendly service! Definitely recommend them to everyone! Show reply
I found Open N Shut completive in their pricing and match the lowest quote with a offer at the price of the lowest quote. They did a great installation and already found post installation has been a great benefit for me. Show details · 1
Reviews with attachments
Open N Shut came to our place to quote for an outside blind. They came in a little bit cheaper than another company so I gave the go ahead. A 50% deposit was required straight away which I was happy to do. The quoted time for installation was 6 weeks, but it came in at 10 weeks. The actual installation was done in a friendly and professional way… Read more · 1
by the electrician and installers We are pleased with the job done and it looks great. The remote control makes it so easy to use. It was worth the wait.
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I have recently had indoor & outdoor blinds installed by Open N Shut. The team from quoting (Ryan) to installation ( Nick/Outdoor, Monty/ Indoor) were efficient & professional. The outdoor motorised blind required minor adjustment after installation which was done without question once brought to their attention. I am very happy with the product… Read more · 1
& service with my only suggestion being that appointments need to be booked in advance rather than ad hoc phone calls checking your availability.
We had three plantation shutters put in ,one in our ensuite and 2 bedrooms we chose PVC , Quality is great and the whole process from first quote to installation was fantastic, They were ready before the stated time , All staff I dealt with were friendly and polite Thank you Open N Shut Show details · 1
I recently purchased roller shutters from Open N Shut and wanted to share my experience. From the very first phone call, they were polite and attentive, which made the process smooth and enjoyable. I really appreciate that they are a South Australian owned business, and I’d like to give a special shout out to Lachie, who was respectful throughout… Read more · 1
the installation and even took the time to clean up after themselves. Their professionalism stood out, and I highly recommend Open N Shut to anyone considering new roller shutters.
We bought our set of 4 roller shutters 2 years ago when we downsized into our new home. Last year we decided the front window could do with a roller shutter to blockout the morning sun which on hot summer days can become unbearable. So we went back to Open N Shut again as they installed our original shutters. Very happily nothing has changed… Read more
with our experience. The same fabulous courteous staff, from sales to installation, great quality product and after sales follow up. Price wise, absolutely happy with it. Company needs gold medal!
Ryan came out and quoted me, 10/10 experience, he didn't try and upsell me, didn't do the old fake call to his boss to see if he can get me a better deal which I absolutely hate as a tactic, showed me the panels and made some suggestions when I had thoughts. After signing there was a little bit of non-communication, but I wasn't chasing it up… Read more
and was in no rush so it didn't bother me that much, providing a timeline once it was understood how long it would take to make my shutters might've been nice.
Installation was fine, guys rocked up in the afternoon, installed the outdoor unit, the electrician rocked up in the afternoon to do the switch inside, all and all, was pretty straight forward.
Great company to work with. They double check measurements. Friendly staff, they keep you updated. Quick and easy installation of roller shutters. Great product. Highly recommend Open n Shut Show details · 1
Great service from start to finish. Arrived when advised & left site clean. Nice people to work with. Show details · 1
My wife and I brought plantation shutters it took 6 months to receive them. After receiving them we couldn’t be happier but be prepared to wait. Show details
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Open N Shut installed outdoor blinds for us. Installation went well, and happy with the outcome. Good mob to deal with. Show details · 1
Matt did final inspection and installation and did a great job as ours was not your usual straightforward job Trademanship was excellent and left area very clean removing all waste. Great service from quotation and kept to their stated time frame which was appreciated. Can definitely recommend OpenNshut if you require a great result. Show reply
Outdoor blinds installed from Open N Shut. Love them so much. The staff are so friendly and can not do enough for you Show details · 1
I was looking for a local business to install some security doors so contacted Open N Shut. I was extremely happy with the service, great communication and fast turn around for made to measure doors. I highly recommend if you want high quality doors with exceptional customer service. Show details · 1
We used OpenNshut for our roller shutters from the very first knock at the door from the sales representative to the finish product from the tradesmen no complaints very professional would definitely recommend this company to anyone who wants roller shutters installed Show details · 1
The product is high quality- when the team came out to measure up they colour matched the blinds to the render and roof of the house so it blends very tastefully to the building. On install the team were friendly and installed quickly, the sparky team came straight after and hard-wired the blinds in. They gave me a run through of the remote options...the team were done install start to finish in a couple of hours and top quality job. Show reply
Latest follow-ups
Love our roller shutter. Having a room facing West in the afternoon it gets quite hot but with the shutter down it stays cool. Was professional from the quote to the install. Highly recommend. Show details · 1
Follow-up · Battery operated remote is so easy to use . Shutter is quiet when moving and keeps the room cool . Am looking at getting more down the track
Positive reviews
Excellent company to deal with. Everyone was so professional, knowledgeable and helpful. Very pleased with shutters. Look great and automatic works very well. I highly recommend Open N Shut for your external shutters and plantation shutters. Show details
Excellent service from everyone at OpenNShut. Salesperson Ryan so helpful, very professional, very knowledgeable about the products. Roller Shutter installation was excellent. The installers were very polite and excellent. Very happy with the roller shutter. Looking forward to receiving my new plantation shutters. And a huge thank you to Tracey… Read more
who is so lovely and helpful and makes sure everything runs smoothly and organises everything. Highly recommend OpenNShut to family and friends.
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Very happy with Open N Shut, their prices were competitive and service was excellent. I had significant delays with my project and they were patient and understanding, never applying any pressure. From the first call to the final install, it was a pleasure to deal with this professional and friendly team. Thankyou Show reply
Negative reviews
AVOID. Inconsistent pricing and poor management. I had a terrible experience with Open N Shut. After cancelling two doors a month before measurement, the company provided zero transparency on the revised costs. I had to chase them multiple times for a breakdown, only to be charged the full original price for 7 items when only 5 were installed.… Read more
After disputing, they lowered the price by way less than the two doors were worth. The math made no sense.
While the installers and employees were nice, the GM was dismissive and rude, eventually stone-walling the conversation and refusing to reconcile the math. He showed no interest in helping, only in taking the money. I even went to CBS, only to be told that companies like them can essentially change their pricing on services and products however they feel. Real ethical.
I regret choosing this company. There are many others out there that provide the same service with actual transparency and communication. DO NOT RECOMMEND.
The worst experience when trying to support small business. Cannot communicate, every update I have needed, as been from calls from myself. Never meets timeline promises, never returns calls, even the manager. Now have bare windows as roller blinds were wrong - 4 weeks ago! Told today being remade, well what have you been waiting for? Still… Read more
waiting on plantations, promised before Christmas. Am going to consumer affairs.
Avoid Open & Shut like the plague!
OPEN N SHUT RIP OFF – Be warned this companies products are not good quality! I spent $2680 on 3 blinds, they are so bad I am going to pull them out. After calling them several times they sent out some one who could not fix them. Since then they just ignore my calls. If they can rip off and old pensioner like me, I doubt they will treat you better. Show details
Recent reviews
Absolutely fantastic experience from start to finish with Open N Shut. Tracie was incredibly helpful throughout the whole process, keeping communication clear and making everything easy to understand. Ryan was also great to deal with and the customer service overall was outstanding. The installation was completed professionally and the quality of… Read more · 1
the work was excellent. The blinds look amazing and the whole process was smooth, efficient and stress free. Highly recommend this team if you’re looking for great products backed by genuine customer service.
We got two Roller Shutters installed recently, the quality of the product is great and is reasonably priced. Great service and the installation was smooth too! Overall happy with the end results! Show reply
Have used open shut various occasions, always go back to them, the staff, accuracy and friendliness and communication excellent, had a time frame for window screens and roller shutters and fit us in as close to the date required, delivered in all aspects, credit to you open shut very happy customers Show details · 1
I had a great experience with this company, not only were the blinds a good price, but they were installed within 4 weeks. Will definitely be using them again for my downstairs windows once they have been updated. Show reply
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We’re sorry to hear about your experience, Alice. To… Read more (+2 replies)