493 reviews
Great from initial quote to installation of outdoor motorised shutters. They had no problem with coming north of Gawler to do the job. Have recommended to friends and will have them back to do some more. Great local business. Show details · 1
They initially quoted over $5,000 for 13 roller blinds. When I mentioned that was way higher than competing quotes, the consultant spoke to her manager and came back with a price slashed down to $2,500. A price dropping by more than 50% raises major red flags about how inflated their initial markup is. They also stated that they don't do itemised… Read more
quotes. When I followed up with a message asking for further information and product specs, warranty etc, they simply never responded and completely ghosted me. If a company can cut their quote in half after talking to the boss, refuses to itemise, and leaves you hanging when you ask for basic information, their pricing and service cannot be trusted. Save yourself the headache and look elsewhere.
Reviews with attachments
Open N Shut were amazing to deal with from Ryan during the quote process through to Jordan and Monty to the final installation. The end result is a total transformation of my outdoor area. Being a total South Aussie company, I would definitely recommend this Company. Show reply
Open N Shut were great to deal with and the finished product was superb. Highly recommend. Show details · 1
Only 2 week wait from initial quote to installation. Fantastic service and product. Show reply
The installation from open and shut for my roler shutter was fantastic smooth and they explained everything,showed me samples straight forward and easy,the electrician was great he came when he said and the instali was fantastic they got on with the job cleaned up,great experience from start to finish and the communication was outstanding which… Read more · 1
you don't see very often very happy with my new shutter would highly recommend this company thankyou for makeing it easy.
Roller Shutter to living Room window. Very happy with this product. The entire process from ordering to installing was outstanding. Staff were punctual, professional and friendly. Also had a blockout roller blind indoor to ensuite good job. Show reply
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Finally got roller shutters for rest of the house. Having East West they are very much appreciated. When down they do keep the house warm . You can notice the difference straight away. Professional from start to finish . Can’t recommend enough Show details · 1
We are extremely satisfied with the exceptional service provided and are thoroughly enjoying our new shutters. Show reply
They were the best out of others called and used in the past! Accurate, helpful for fast cash payments and friendly service! Definitely recommend them to everyone! Show reply
I found Open N Shut completive in their pricing and match the lowest quote with a offer at the price of the lowest quote. They did a great installation and already found post installation has been a great benefit for me. Show details · 1
Open N Shut came to our place to quote for an outside blind. They came in a little bit cheaper than another company so I gave the go ahead. A 50% deposit was required straight away which I was happy to do. The quoted time for installation was 6 weeks, but it came in at 10 weeks. The actual installation was done in a friendly and professional way… Read more · 1
by the electrician and installers We are pleased with the job done and it looks great. The remote control makes it so easy to use. It was worth the wait.
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I have recently had indoor & outdoor blinds installed by Open N Shut. The team from quoting (Ryan) to installation ( Nick/Outdoor, Monty/ Indoor) were efficient & professional. The outdoor motorised blind required minor adjustment after installation which was done without question once brought to their attention. I am very happy with the product… Read more · 1
& service with my only suggestion being that appointments need to be booked in advance rather than ad hoc phone calls checking your availability.
We had three plantation shutters put in ,one in our ensuite and 2 bedrooms we chose PVC , Quality is great and the whole process from first quote to installation was fantastic, They were ready before the stated time , All staff I dealt with were friendly and polite Thank you Open N Shut Show details · 1
I recently purchased roller shutters from Open N Shut and wanted to share my experience. From the very first phone call, they were polite and attentive, which made the process smooth and enjoyable. I really appreciate that they are a South Australian owned business, and I’d like to give a special shout out to Lachie, who was respectful throughout… Read more · 1
the installation and even took the time to clean up after themselves. Their professionalism stood out, and I highly recommend Open N Shut to anyone considering new roller shutters.
Ryan came out and quoted me, 10/10 experience, he didn't try and upsell me, didn't do the old fake call to his boss to see if he can get me a better deal which I absolutely hate as a tactic, showed me the panels and made some suggestions when I had thoughts. After signing there was a little bit of non-communication, but I wasn't chasing it up… Read more
and was in no rush so it didn't bother me that much, providing a timeline once it was understood how long it would take to make my shutters might've been nice.
Installation was fine, guys rocked up in the afternoon, installed the outdoor unit, the electrician rocked up in the afternoon to do the switch inside, all and all, was pretty straight forward.
We bought our set of 4 roller shutters 2 years ago when we downsized into our new home. Last year we decided the front window could do with a roller shutter to blockout the morning sun which on hot summer days can become unbearable. So we went back to Open N Shut again as they installed our original shutters. Very happily nothing has changed… Read more
with our experience. The same fabulous courteous staff, from sales to installation, great quality product and after sales follow up. Price wise, absolutely happy with it. Company needs gold medal!
Positive reviews
Open N Shut were fantastic! Communication from the start was clear and open, turn around was surprisingly quick and the final product is amazing. We had 5 shutters installed including a door, installation was fast and the shutters have been working perfectly since. Show reply
Very happy with my new security door, looks amazing and I feel a whole lot safer.Have used Open N Shut for plantation blinds and outdoor blinds, each time a great job from start to finish. Staff are always professional and friendly. Show details · 1
Great quality and service from start to finish. We used Open N Shut due to the reviews and were definitely not disappointed. From initial contact, quote, measurement and fitting of our front security door & panel we couldn’t be happier with the service. Would highly recommend Show details
Negative reviews
AVOID. Inconsistent pricing and poor management. I had a terrible experience with Open N Shut. After cancelling two doors a month before measurement, the company provided zero transparency on the revised costs. I had to chase them multiple times for a breakdown, only to be charged the full original price for 7 items when only 5 were installed.… Read more
After disputing, they lowered the price by way less than the two doors were worth. The math made no sense.
While the installers and employees were nice, the GM was dismissive and rude, eventually stone-walling the conversation and refusing to reconcile the math. He showed no interest in helping, only in taking the money. I even went to CBS, only to be told that companies like them can essentially change their pricing on services and products however they feel. Real ethical.
I regret choosing this company. There are many others out there that provide the same service with actual transparency and communication. DO NOT RECOMMEND.
We’re sorry to hear about your experience, Alice. To… Read more (+2 replies)
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The worst experience when trying to support small business. Cannot communicate, every update I have needed, as been from calls from myself. Never meets timeline promises, never returns calls, even the manager. Now have bare windows as roller blinds were wrong - 4 weeks ago! Told today being remade, well what have you been waiting for? Still… Read more
waiting on plantations, promised before Christmas. Am going to consumer affairs.
Avoid Open & Shut like the plague!
OPEN N SHUT RIP OFF – Be warned this companies products are not good quality! I spent $2680 on 3 blinds, they are so bad I am going to pull them out. After calling them several times they sent out some one who could not fix them. Since then they just ignore my calls. If they can rip off and old pensioner like me, I doubt they will treat you better. Show details
Recent reviews
Absolutely thrilled with our new screen door! Fantastic quality, excellent workmanship and a seamless experience from start to finish. The finished result looks great, and we couldn’t be happier. Highly recommend! Show reply
Thank you again Open N Shut, outstanding products, customer service, quality workmanship and price for our recent installation of roller shutters. We made no attempt to consider anyone else to have this done due to our previous experiences with this great company. Show details
Our House feels much warner now with the outside roller shutters at the front window. Installation was good and everything was left clean and tidy. Th shutters look great too! Show details · 1
We recently had a roller shutter installed on our son's bedroom window by Open & Shut, and we couldn't be happier with the experience. From the initial quote through to installation, the team was professional, friendly, and easy to deal with. The installation was completed efficiently, and the roller shutter's quality is excellent. It looks… Read more · 1
fantastic.
We really appreciated the great customer service and attention to detail throughout the whole process. We would happily recommend Open & Shut to anyone looking for quality roller shutters and a hassle-free experience. Thank you!
Excellent company to deal with. Everyone was so professional, knowledgeable and helpful. Very pleased with shutters. Look great and automatic works very well. I highly recommend Open N Shut for your external shutters and plantation shutters. Show details
Excellent service from everyone at OpenNShut. Salesperson Ryan so helpful, very professional, very knowledgeable about the products. Roller Shutter installation was excellent. The installers were very polite and excellent. Very happy with the roller shutter. Looking forward to receiving my new plantation shutters. And a huge thank you to Tracey… Read more
who is so lovely and helpful and makes sure everything runs smoothly and organises everything. Highly recommend OpenNShut to family and friends.
Hi Jody, Thank you for your feedback. Our quoting… Read more