Opposite Lock

had bullbar, winch and lights installed by OL South Nowra. I DO NOT RECOMEND.... - No communication from front of house to fitters - Zero handover at pickup - Work was incomplete at pickup - 2 return trips to get all work complete - charged for work… Read more

not carried out - minor damage to vehicle not reported - tools were left under bonnet and in bash plate - Front of house staff had zero concern for significant inconvenience caused for multiple return trips to get work completed and poor workmanship rectified. One would;d think after spending $10,000 + on this purchase alone (plus prior purchases) that there would be some level of customer service.

I went to opposite lock Rockhampton to get a rear locker fitted. After 2 cancelled bookings for installations I dropped off Cruiser for the third- duration about 3 months. Got it back after they sub-contracted the job to a local mechanic. They fitted the switch sideways and failed to give any instructions on its use. No verbal explanations, booklets, pamphlets, etc. Should have just done it myself. I won't be back .... Show details

Recently took my brand new Amarok to opposite lock SlacksCreek......to fit Bullbar , winch and roll top canopy. Bullbar ok but realised that when they fitted the winch directly from the battery. NO FUSE PROTECTION. When they completed the roll top canopy they dented the top of the guard. To their credit they did pay for repairs at the local dent… Read more

doctor. Siliconing of the trims very ordinary after refitting the rear sports bar.. took a couple of hours to remove excess silicone from tail light and sports bar...after a few months exposed silicone turning yellow and very poorly administered...looks like roof and gutter silicone.....wouldn't get these guys to fit anything ever again. Wayne a nice fellow but his installers quality of workmanship questionable...

Windsor Gardens SA = exceptional – Chris and Michael set a high standard - accomodating, honest and back it up with great work. OL products have been great, and their work is exceptional. One of those "3 letter" companies were going to be 8+ weeks for a bar and canopy- these guys had it all supplied and fitted in <2 weeks, with $$ savings! Show details

Great price and great service – Opposite Lock Wangara (Perth Western Australia) What great service. These guys are busy but go out of their way to answer your questions and do a great job. I had 4139kg GVM upgrade underbody protection Bull bar Spotlights Winch Snorkel . Very good price and great service. I would recommend them with a smile. Take note. I got the service from Wangara, I cannot speak for any other shop.

Honest – After going to 2 other shops and getting th - “ I can’t be bothered “ chasing a bullbar today. These guys were genuine and honest which is very hard to find nowadays Definetly a big thumbs up. Show details

Horrible!! – I can EASILY say opposite lock are the most inauthentic and incompetent operators I have ever experienced. If I could leave 0 stars I would. They messed up my Celfi installation, upon driving 120km round trip back to them 3 times to fix it, it still did not work. Then having not driven it for a year due to minding my sick dad and using his car for… Read more

the period. When I used my car again and went bush the celfi unit still did not work. They said basically its now out of warranty sorry.

Yet it was subtly admitted by them that it was an installation error that caused the unit to break “again”.

They installed a Bushranger winch, when I first tried to use it under load it did not work, winding back out against the gears.

They installed a rear tail and swing arms for the spare wheel and gerry cans. When I got home I tried to remove the spare wheel from under the car but could not get the bar in to wind it down due to the new bumper tail blocking the hole. Driving 120km round trip once again for them to remove the tailgate and remove the wheel. When they installed my platform roof rack they used poor quality metal brackets for the canopy which started corroding within 3 months.

After minding my dad I moved down to Moruya, reported to them that the winch and celfi does not work and has NEVER worked. They told me to bring it into them so they could inspect it. That I would have to leave the car with them for the day.

My partner and I drove 200km with 2 cars so she could bring me home. When we arrived, they told me they could not do anything for either thing.

So we drove back there with both cars, totaling a drive of 800km with 2 cars for no resolution, just more fuel used and miles on cars.

I have had new celfi and winch installed elsewhere now and it all works great.

Worst company I have EVER dealt with in my life!!!!

They messed up every job I have had them do. wiring and installation is worse than a 12 year old kids work.

Disappointed with Piak Bull Bar and Opposite Lock's Lack of Support – I purchased a Piak bull bar, expecting it to be a robust and reliable addition to my vehicle. Unfortunately, my experience has been nothing short of a nightmare, in terms of me making a really bad choice. The bull bar started rotting from the inside (under the powder coating) and look a total mess. The scruffiest part of the vehicle and yet one of… Read more

the newest. Whilst the bull bar is a few months out of warranty, I find this unacceptable for a product that is supposed to withstand tough conditions.

I reached out to Lee from Coastal Off Road who supplied and fitted the bull bar, and Lee said he would contact Opposite Lock, who supplied him with the bull bar. A lot of going backward and forward went on, but I finally got a reply. Opposite Lock would not do the honourable thing and replace the bar, which I know is out of warranty, but Sydney Opposite Lock replaced a friend of mines because it was doing exactly the same thing! To make matters worse, Opposite Lock (according to Lee) said they would not replace the bar due to its condition…. Which is why I was asking if something could be done about it in the first place!! Opposite Lock refused to acknowledge the issue or offer any meaningful solution. It's clear that customer satisfaction is not a priority for them.

I strongly advise against purchasing a Piak bull bar or dealing with Opposite Lock. Save yourself the headache and look for a more reliable product and a company that stands behind their products.

No warranty here – Ferntee Gully. Opposite Lock. I would give zero stars if I could This is the worst service I have had in my life. Warranty is a joke. Replacement spring Airbags were fitted to my car and leaked from day one. It has been back twice and has not been fixed Each time I was told fairytales about the problem now no longer answering phone calls.… Read more

Sometime later I have finally rectified the problem myself. The ridiculous thing is that it was as simple as one of the air switches was faulty from day 1. I told them that so maybe no one else need go through what I have.

Hack technicians constantly make mistakes – Had opposite lock nowra put in cel fi unit and tracker few years back. Celfi never worked. Tracker poorly installed causing wire to be damaged in unit. Went back to have fixed. Still did not work and drove off in the daytime to find out that night my dash lights did not work anymore due to their work. Still no cel fi. Or tracker. Went back… Read more

again and had them put on rear tail and swing arms and also fix celfi again.

Got home again and rear wheel was left under troopy so I could not get winding arm in due to new tail. Had to drive 60km back to have them remove bumper again, take wheel out and put it on swing arm ,(which should have been done originally).

Celfi buttons fall out of dash to this very day as it just sits there flopping about.

Super poor hack technicians installing all things.

Great service experience – Had an extremely positive experience at Opposite Lock, great customer service. Although they discovered that one part they required was not available, they were quick to communicate with me and to organise another time to sort the job. Their flexibility and friendly, helpful staff made up for the inconvenience of a return visit to complete the work and I would recommend OL. Show details

Delivered exactly what was promised and under quote unlike The horrible Subject 9 Australia – I booked in with Opposite Lock, Michael could not have been any more accommodating. Unlike the horrible Subject 9 Australia, Opposite Lock, are friendly, knowledgeable and all the work was done with minimal fuss and in a timely manner -all coming in under the quoted price. I like this kind of honesty and commitment to developing repeat patronage.… Read more

Subject 9 Australia take note these people will show you how to do business professionally. Thoroughly recommend and will use them again.

Buying accessories – Bought bullbar, side steps and rails. Adding extra charges. Their products are made overseas of poor quality. Their service is even worse telling lies and will not take any responsibility what so ever. Never again. Show details

Above and beyond – Opposite Lock South Nowra bent over backwards to promptly rewire faulty factory wiring to the fridge in our one week old caravan. They quickly pin pointed the problem and dealt with the caravan service manager and factory tech to solve the problem. We are very happy with the result especially since the caravan company was very lax in their… Read more

communication and kept us waiting for days without a way forward. We have found a good auto electrician. Also had a dash cam fitted and completely happy with the product, installation and service.

Very disappointed – If I could give zero stars I would. My local opposite lock have been a nightmare to deal with. Great up until the point of receiving my deposit, after that service non existent. Chased them Multiple times via phone and email. Got my orders wrong, even sent me an invoice for work that didn't happen. Still waiting to see if I will get any part of my… Read more

deposit back. Once again, they just ignore. Worst experience I've had with a 4wd accessories retailer.

Would never recommend – They had our vehicle for 11 months to do works, along with sending the vehicle to two other companies. Their lack of communication meant we organised pick up and drop off between companies and they still missed emails with pick up dates which added more delays. Poor time management, organisation and appalling communication. We arrange a pick up… Read more

date being from Canberra and flew in that day to find the car was not complete and still had extensive work to be done. We arranged a new date 4 days later. We came back to find it still incomplete and were obviously annoyed and then confronted with a rude Manager unwilling to negotiate a time or put more men on the job. He was fully aware we had taken leave from work, flown in, booked accommodation which we had to then extend, take more time off and cancel appointments. Whilst waiting for the car to be completed for us to leave they damaged the paint on the roof of the car. Would not recommend unless you have extensive amount of time and happy with no communication. Avoid the rude manager, the other guy were were originally dealing with is much nicer.

Worst customer service in dealing with customer. broken commitment/promises – Opposite Lock in Jandakot WA, Oct-Nov 2021. The staff was not able to deliver the committed job completion. Being called up later in the afternoon to inform me that my car will not be finished at 5pm. Committed again to be done the following day at 1pm only to find out upon my arrival that my car is still not done. Told to wait for more than an hour again. No apologies, for the worst customer service. Staff behavior is terrible. Show details

Do not take your car to these people, so so bad – Do not take your car to these people My experiences with drive opposite lock Ipswich over the past couple of years have been bad, but unfortunately, Toyota took a new car I bought there for fit-out (without my knowledge). Since then my experiences with them have got significantly worse. They are horrible to deal with, their customer service is… Read more

poor and what is worse (much worse) they have absolutely no quality control in place. Everything they fitted to my car needed to be fixed and even worse, an item they charged me to fit wasn't even fitted, I had to go back and argue with them before they checked and then returned my money.

Opposite lock Caloundra – 1. Invoiced (and paid) for removal of damaged airbags - airbags not removed 2. Quoted $745 for mirrors, paid a deposit - charged $945 when picked up. 3. Requested inspection of rear brakes, told they "were fine". Removed wheel myself to find metal on metal. BE VERY AWARE OF OPPOSITE LOCK CALOUNDRA.

OL Bullbar Discovery 4 – came packed in many layers of foam, cardboard ans cling film, it took ages to unpack, the most toxic packaging the bar is well made, i thought i was getting the big tube vs but upon ordering the supplier did not tell me that i was getting the last of the 50mm tube the inboard sides of the outer bash plates are drilled for fastenings but on the… Read more

discovery 4 there is no place to land those two plates caged nuts are BEWARE, they need fitting from the inside and we had to pull stuff off after finishing I had to fit the number plate bracket but more cage nuts that could not be fitted with the bullbar in situ OP needs a few more instructions and some pics that can be read the fog lamp inserts and bracket do not fit, not a deal buster I tapped 1/4 UNC to fit the plate and coated the tappings with lanacote BYO lanacote should be applied on all threads, we use it in the ship building industry i feel the bash plates should have been 6mm or 4-5 corten or bisalloy, maybe the alloy is one of these Anyway as i have said it seems a fine bar lots of cad work went into the drawings

Disgusting display of customer service – I had a gas tank removed today at Opposite Lock Caloundra. They quoted $1100 and 4 hours to complete the job. I took a day off work to take the car to them and as I live at Kallangur I waited for the job to be completed. Over 12 hours later I drove away with the car not entirely fixed and was told to take it to an auto electrician. The owner… Read more

blamed their incompetence on me, the customer and the car! The owners son had a melt down and swore and carried on in a completely unprofessional manner because "he wanted to go home". I was utterly digusted at the behaviour of these individuals and the fact I was charged $1500 for a job that was not completed. Very poor form!

Opposite lock Caloundra. Great – Had a snorkel fitted to my Hulu’s great job done and ready in no time at all . Big thanks will be back soon for a few more parts great job Show details

Bullbar and spot lights fitted – I had a bullbar and spotlights fitted I got good advice on what would not only suit my needs but would be the perfect look. I booked the car in and was ready when they said to puck it up. They do clean work as can be seen I the way the work shop looked. Professional service and advice.... Show details

Charged 25% more than quoted after job done. Opposite Lock Caloundra – Will not be back.... I have owned my car since brand new and have always taken it to the dealer. I wanted to give a local company an opportunity to service my car which I did with Opposite Lock. They first did the service and on picking up the car they said the brakes needed to be done. They needed rotors and pads. I was quoted $600 so I booked it… Read more

in for 2 days later. As we have only one car I had to organise my day to suit. I arrived at 8:30 in the morning and [name removed] the owner said that they forgot to call me as the brakes had not arrived. So there was my day stuffed as I had already re-orgainsed my work day. They rang me a couple of days later and said the brakes had come in and [name removed] said to me that they would only need 25 minutes as he would put 2 guys on it so I could just wait for the car. Booked it in, waited in the waiting room, and 1.5 hours later I had to go into reception to see where my car was as I was told 25 minutes. She then gave me the invoice - $775??? [name removed] came out and said that they had forgotten to quote me labour... That is not my fault. They quoted me a price and they made a mistake but I had to wear it. They gave me a small discount and the invoice was still $704.80 which I had to pay. Disgraceful customer service. [name removed] didn't care that he had made the mistake and to top it off, they tried to charge my for 1.5 hours of labour when I was told 25 minutes... I will never be back and I will not be recommending them to anyone.

Great Service & Products – Went to Toyota to get parts for my 80 series, they couldn't help so I went to Opposite Lock Windsor Gardens where they had everything I needed. James & Alex couldn't be more helpful and I highly recommend Opposite Lock to anyone with a 4 x 4 vehicle. Cheers Juha Show details

I had a great experience at opposite lock bundaberg – I had a great experience at opposite lock bundaberg, couldn't be more accommodating, and my vehicle has turned out superb! Thank you very much for the effort!! I appreciate everything that you have done and the effort you went to make sure everything was to the high standards you attain to!!

Expected more professionalism! – Had a less than professional experience with Opposite Lock in Bundaberg. Wanted a heavy duty towbar fitted & wired for my FG XR6. For a company that does high end off-road stuff every day, I didn't expect any issues with just a towbar that I assumed would be an easy task for them. I dealt with the same front counter guy from start to finish. Went… Read more

to pick up the car when the job was done, the counter guy quickly running over how to take off the Hayman towbar ball, which I knew anyway-it ain't a science. No visual checking of the wiring for the lights while I was there, which I thought was more important. Took it home, connected it up to my caravan to check the lights were all good. Nah! Put the L/H indicator on in the car & the R/H caravan indicator comes on. L/H caravan indicator not working at all. Traced it back to no L/H indicator power from the connector they installed on my car. Took it back & saw counter guy. I asked if they had tested the wiring before returning the car to me. Twice I was told 'yes'. Obviously a no. Counter guy brought out their light test panel, hooked it up & saw the issue of crossed wiring and no power. Said I'd come back the next day as I didn't have the time then to stay & have it fixed. No apologies offered for inconvenience. Came back the next day with no customer greeting or professional courtesy & still no apologies. The only words I got were 'keys please'. Nice attitude counter guy! A young fella fixed the no power issue & told me they had overlooked connecting the wire for the L/H indicator. About to drive off & asked if they sorted out the crossed wiring issue. Young fella said counter guy hadn't mentioned that. Hmm, professional!. Young fella fixed that in 3minutes-thanks mate! After paying decent coin & giving a local company some good business, I expected a lot more professionalism and some basic manners.Learn to apologise for your mistakes counter guy-it ain't hard! Will go elsewhere next time.