554 reviews
Brian and jaxon Where absolutely amazing today handled everything with care moved quick and swiftly great bunch of blokes all round happy with everything thnxs guys
OptiMove did a fantastic job with my interstate move from Sydney to the Gold Coast. It wasn’t a simple job, but everything was handled professionally and without issues. The girls in the office took all the stress out of organizing the move and Michael, the delivery driver, was outstanding — very helpful, professional, and made the whole process easy. Would definitely use them again. Show details
Optimove Removal Removal Date: 13 March, 2026 Location: Moreton Bay Administration & Logistics Staff: Georgia (Moving Coordinator) Georgia was the staff I dealt with and she was very professional via phone and email and always responded promptly with kindness and consideration. The online form was user friendly and detailed. I received a call… Read more
shortly after submission to confirm details and/or add any other information for the move. Shortly after the call, I received the email quote as per phone discussions. I requested a quote for both the large and small truck because I needed to confirm the truck dimension restrictions at the property we were moving to. Once I confirmed this, Georgia made the adjustments and sent a confirmation email with the deposit details. Later I requested to change the time of the move (I actually changed it twice) and both times Georgia made the adjustments with ease and immediately, followed by an email confirmation with the new time slots. Note: it is important to go through all the documents they send in the email especially the ones applicable to your move. Optimove are very good and thorough. Deposit and Final Payment: Optimove requires a deposit to confirm the booking which very easy to pay online. We paid $100 for our deposit. We paid the balance after the move was completed.
On the Day Move Staff: Abdul and Jono Abdul and Jono were the removalists on the day. The estimated time of arrival (ETA) I had booked for was the 12-4pm slot, meaning they can arrive anytime between 12pm to 4pm. Therefore, we planned our day accordingly. On the day, I received a call at 12.20pm from Abdul with an update of the approximate ETA (after 2pm) and advising that they will call again once they were 30 minutes away. Abdul called at 2.30pm exactly 30 minutes away and he apologized that they were delayed due to traffic. We didn't mind this because it was understandable as it was a Friday afternoon and there is usually traffic on the north bound motorway (and the fact that they were responsive and well within the ETA time slot of 12-4pm). It actually worked perfect for us because we had the carpet cleaner that day as well (late morning) and finished before they arrived. They arrived exactly 30 minutes from the call (as they stated) and when they arrived, Abdul and Jono greeted us with such a big smile and full of energy. While Jono set the truck up, Abdul kindly asked for us to show him what all is going and so we did that and then it was all systems go! We were impressed with their energy, enthusiasm and professionalism through it all. I was particularly impressed with their wrapping as they placed the protective cover over the furniture and secured it with tape, then wrapped it nicely with shrink wrap. They were extremely neat and tidy and arranged all our belongings securely in the truck ensuring that there was not wastage of space (this really helped us as we just did one trip). These two guys went over and beyond. They were right behind us as we drove to the new property. We did not have to wait around for them to arrive at the new property. As we opened the garage door, they were already parked ready to unload. The unloading was so quick! They were efficient and effective. They placed everything where we needed it to go including the washing machine which went upstairs. We had some laughs and it was actually so enjoyable having these removalists on the day! They were also very considerate of our two children (one being on th autism spectrum) on the day of the move. They showed kindness and empathy to them while powering through the loading. They were awesome and we would highly recommend Optimove's Abdul and Jono!
Final comments Optimove actually has staff that care which make the entire moving experience less stressful. The price is also great. We would definitely use them again on any future moves and highly recommend Optimove Removal to anyone planning their next move!
Reviews with attachments
We had Leni, David and Hina come and move us today. Amazing men. They were efficient, strong and consistent. Also very friendly and polite. Got a lot of heavy furniture moved in really good time with no damage to anything that was moved. Very, very happy with this team and will 100% use them again. It was a pleasant change from other moving… Read more
companies who can be careless, casual or feel the need to take frequent breaks. Moved an entire household’s worth of furniture half a state away.
We were very impressed with how efficient and careful Opimove were during our recent relocation. They were on time and delivered as promised, working hard to ensure a smooth result. All the boys were very helpful and took extra care to ensure our furniture was protected and safely stored for the journey. We could not recommend a better team and would not hesitate in using Opitmove again. They are the best.
We had used Optimove 3 years ago and were very pleased with that move so it was a no-brainer to choose them for our move last week. They moved us out of an apartment at West Village into a Kennards locker and some spillage into a family garage on Tuesday - 8hrs. They then picked up everything from garage and the locker and moved it to our new… Read more
apartment Friday - 8hrs. It was a big move (3 bedroom and a lifetime’s amount of trash). The stress was taken out of it because they were punctual, packed and moved with care, very co-operative and helpful. Nothing damaged and the guys worked non-stop. On Tuesday it was Supi & Lijak and on Friday it was Supi & Vezzy- really great guys and you won’t be disappointed if they do your job.
Peni and David helped me with my move of the contents of a four bed house from the Sunshine Coast hinterland to Brisbane. They were punctual, polite, efficient, and respectful towards me and my property. Nothing was too much trouble and I am very happy with their service and that of the Optimove back office team. Great company to deal with!
Latest follow-ups
Sing & David moved our 5 bedroom home into a 3 bedroom unit having to carry furniture up 3 flights stairs on A very warm day they were on time as promised and never stopped till job finished including dismantling and then re assembling furniture to… Read more
setting up washing machine , they were polite and hard working , I would recommend this Company any time and Sing and David don’t seem phased by what’s in front of them
Follow-up · Our items were well protected no unexpected challenges and the booking process from start was easy
The two gentlemen that moved us were very polite and did an excellent job in moving our house. Very efficient and did an excellent job and none of our belongings were broken or scratched.
Follow-up · Optimove were very professional. There was no challenging part of my move it went very smoothly. The team handle all my fragile and valuable items very carefully and nothing got broken.
Positive reviews
Another great move with the boys at opti move. On time and efficient. Happy to work on Easter Saturday . Nothing is too hard or too heavy for them. Happy to recommend Rayzor, Salvation, fala, . Will use again
The boys Matt and Feta were amazing and would highly recommend them for your next move. Got it done on time and no problems clean efficient and great guys Thank you
This is the second time I’m using Optimove and I am very impressed with the consistent service. Rayzor and Vita were professional, courteous, friendly and super helpful.they treated my belongings with great care and made sure not to damage the anything. I have used other movers in the past and have had issues and this move was easy. Will use again.
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Negative reviews
Please be aware. There are hidden costs. 100 per 1/2 hr = $120 + call out fee (amount unstated) + GST. They comfirmed a time between 11am and 3pm but did not show up or call untill l called them at 3:30pm. Had to reschedule for the next day, which means had to also reschedule/book/cancel cleaners and carpets which cost me more. I had moved most… Read more
stuffs with no damage at all. I found out later that half of the stuff they moved were damaged or cracked or scraped. The ratings seem to be misleading. I have moved many times from overseas and interstate using various movers, Optimove was the worst. The only good thing was the two hardworking movers.
HORRIFIC! WARNING - TOTAL SCAMMERS – DO NOT USE! Terrible. !!!! I've moved loads of times but never had such a bad experience. I booked a very large truck and they sent a small truck, causing me to pay for 2 hrs worth of driving as it needed 2 trips. Sent workers who were exhausted after already working 6 hrs elsewhere that morning. When the workers told me that the boss was… Read more
asking if I would let them go home ( it was 1am) and return another time ( when it suited me) to complete the job at no extra cost, I was dubious, I was assured that the job would be completed in the coming days for the same price because the office has done the wrong thing by sending the wrong truck and booking an inappropriate time slot.
I stupidly agreed and paid.
10 days later and I have paid 4k for half a 3 bedroom unit moved, and the distance is only 20 minutes between locations. I have broken and lost items, furniture dumped in main areas instead of put where they go, items left outside at the old place in the rain, and the office is refusing to honour what I was told.
They are ignoring my requests for information regarding making insurance claims.
I have seen other reviews that show that this looks to be a common experience with this company. They have responded by threatening to sue me for defamation for writing an honest review and demanding that they will complete my move only if I remove my honest reviews. And they still want me to pay them, even though I have paid for 2 hours more than they worked already. And I paid all 3 workers a hefty tip as I felt so sorry for them as they were clearly overworked and not coping. And I bought them dinner and drinks.
Looks like I am off to court, shameful behaviour on the part of this company and its office employees.
( note : and they are doing this to a disabled person who was put in hospital from trying to assist their workers during the move, a week before Christmas, just lovely)
DO NOT USE.
Sent one lady to pack 50 boxes – Good pricing. Easy and efficient to book and work with. Turned up on time. Overall, well above average from a management and organisation standpoint. Nonetheless, the packing was extremely rushed and poorly done. We are slowly unpacking and finding various broken items. Our move was non-standard in that we had a lot to pack. But I put it all on… Read more
the estimator and even had a call from their office where she double-checked because it sounded like an unexpected amount of packing. When the day came, they sent enough boxes and supplies, but only one person to pack. She was **extremely** rushed. By the end of the day, she way just chucking stuff into boxes with no packing at all.
Recent reviews
We used Optimove for the second time yesterday and they were fantastic. Hina and Schaaf were the guys and they were amazing. We were moving from Brisbane to Maleny from a double story house and they took 4 ours to pack everything in the truck, 2 hours to drive there and 2 hours to unpack and place everything where we asked. Nothing damaged!! … Read more
They worked so hard and were always very polite and friendly.
I would have no hesitation in recommending Optimove and will definitely use them for our next move.
I just wanted to say what a great job my removalists, Yuri and Levi did recently, moving me from Nundah. It was the hottest November day in 100years and there was not a single complaint about the heat, the stairs or any of the jobs they needed to do. I would like you to thank them and would have no hesitation recommending them from your team. Hope you have a very Happy Christmas and New Year. Warm regards Vicki
I contacted Optimove yesterday after the removal company that I booked cancelled on the day of my move. Optimove were able to accept my job and arrived within three hours of my initial contact. Georgia in the office was so helpful, and I want to give a huge shout out to Sam and Pei, who were absolutely amazing! I moved from a townhouse to a… Read more
multi-level building with only one lift so I was absolutely amazed with the speed in which they completed my move. Thank you Sam and Pei, and I would totally recommend Optimove to anyone looking for a quick and headache free move.
We’ve used these guys twice in the last 6 months for a huge move in the Logan/Redlands Bay areas, and both times they were outstanding. Very careful, very efficient, and very professional yet easy going. Nothing is too much trouble. Highly recommend.
Optimove have now moved us twice, initially from a large house to storage and then from storage to an apartment. Their employees were courteous and professional. The second move was the most difficult as we moved to a 4th floor apartment and had limited access time. Sam and Steve who moved us were excellent. They worked in tandem with the building… Read more
manager to ensure we did not run over time. There no damage to our furniture or to walls or lift, which was of most importance. A job well done.
Elijah and Supi moved our 4 bedroom house today and were absolutely amazing. They were very professional, treated all our belongings with care and were an absolute pleasure to work with. We were extremely satisfied and very happy with them. Would highly recommend. And please give them an official thank you.
Find out how Optimove compares to other Furniture Removalists
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I've moved many times, usually with the removalist's old trick of taking over half an hour (or more) than it should to reach the destination. Optimove, however, we're honest, excellent removalists and arrived just after we did. I recommend Sing and David especially. They were super nice, polite, friendly, and did an amazing job moving our… Read more
furniture and pot plants as well as making sure they placed them where we wanted in the new home. When we moved again, I will definitely request Sing and David!
Nathan and his team were absolutely brilliant in moving our furniture. Everything was treated with care and there was no damage whatsoever. I would recommend Optimove strongly.
- +1
Absolutely appalling service – AVOID at all costs I had a terrible experience with this removalist company and feel obligated to warn others. What should have been a straightforward move turned into a 12+ hour ordeal. The team showed up late, worked at an unbelievably slow pace, and it quickly became clear they were dragging the job out to… Read more
inflate the cost. By the end of the day, I was charged significantly more than what was initially quoted – with no clear explanation or itemized breakdown.
Worse still, they caused **visible damage to the hardwood floorboards** in my rental property, which has now left me liable for costly repairs. Despite repeated attempts to contact them about the damage, they’ve refused to take any responsibility or offer compensation.
This company is **unprofessional, dishonest, and completely lacking in accountability**. If you value your time, money, and property – **steer well clear** of these guys.
Visi, Kacy, Supi and Teutau did our move today and all great to deal with. Arrived on time, very professional, carefully and quick. Great to deal with and highly recommend using them. Wayne
Stan and Leni were super efficient and took good care of moving everything. They were incredibly friendly and bought a great vibe to the move. Would definitely recommend!
I'm very happy with the guys who helped us move about 30mins away. Only issue we had was some surface damage to our couch from the straps they used. Everything else was perfect.
My wife and I recently used Optimove for our move from Nerang to Upper Coomera, and we were fortunate to have Benjamin and David handle the job. They were not only incredibly friendly and easy to deal with, but also worked with impressive speed, care, and professionalism. They moved everything efficiently without causing a single scratch on the… Read more
walls or dropping a single item—something we really appreciated. Their attention to detail and careful handling made a big difference.
Please pass along our thanks and appreciation to Benjamin and David. Thanks to their speed and efficiency, the final cost was nearly half of what we had anticipated. They truly went above and beyond.
Excellent service by David & Pen, I strongly recommend them and I’ll hired them again. They were careful with every item they move, they listened carefully to my request and they work so fast, so friendly and respectful. Excellent service
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