591 reviews
Jarvis and Matt helped us out moving our furniture into our new rental property. Fantastic job on a very hot humid day and they never faltered. Would highly recommend.
Reviews with attachments
Leni and Vita. The boys did great job . Very quick and no damages.
We had Leni, David and Hina come and move us today. Amazing men. They were efficient, strong and consistent. Also very friendly and polite. Got a lot of heavy furniture moved in really good time with no damage to anything that was moved. Very, very happy with this team and will 100% use them again. It was a pleasant change from other moving… Read more
companies who can be careless, casual or feel the need to take frequent breaks. Moved an entire household’s worth of furniture half a state away.
We were very impressed with how efficient and careful Opimove were during our recent relocation. They were on time and delivered as promised, working hard to ensure a smooth result. All the boys were very helpful and took extra care to ensure our furniture was protected and safely stored for the journey. We could not recommend a better team and would not hesitate in using Opitmove again. They are the best.
We had used Optimove 3 years ago and were very pleased with that move so it was a no-brainer to choose them for our move last week. They moved us out of an apartment at West Village into a Kennards locker and some spillage into a family garage on Tuesday - 8hrs. They then picked up everything from garage and the locker and moved it to our new… Read more
apartment Friday - 8hrs. It was a big move (3 bedroom and a lifetime’s amount of trash). The stress was taken out of it because they were punctual, packed and moved with care, very co-operative and helpful. Nothing damaged and the guys worked non-stop. On Tuesday it was Supi & Lijak and on Friday it was Supi & Vezzy- really great guys and you won’t be disappointed if they do your job.
Peni and David helped me with my move of the contents of a four bed house from the Sunshine Coast hinterland to Brisbane. They were punctual, polite, efficient, and respectful towards me and my property. Nothing was too much trouble and I am very happy with their service and that of the Optimove back office team. Great company to deal with!
Latest follow-ups
Optimove Removal Removal Date: 13 March, 2026 Location: Moreton Bay Administration & Logistics Staff: Georgia (Moving Coordinator) Georgia was the staff I dealt with and she was very professional via phone and email and always responded promptly… Read more
with kindness and consideration. The online form was user friendly and detailed. I received a call shortly after submission to confirm details and/or add any other information for the move. Shortly after the call, I received the email quote as per phone discussions. I requested a quote for both the large and small truck because I needed to confirm the truck dimension restrictions at the property we were moving to. Once I confirmed this, Georgia made the adjustments and sent a confirmation email with the deposit details. Later I requested to change the time of the move (I actually changed it twice) and both times Georgia made the adjustments with ease and immediately, followed by an email confirmation with the new time slots. Note: it is important to go through all the documents they send in the email especially the ones applicable to your move. Optimove are very good and thorough. Deposit and Final Payment: Optimove requires a deposit to confirm the booking which very easy to pay online. We paid $100 for our deposit. We paid the balance after the move was completed.
On the Day Move Staff: Abdul and Jono Abdul and Jono were the removalists on the day. The estimated time of arrival (ETA) I had booked for was the 12-4pm slot, meaning they can arrive anytime between 12pm to 4pm. Therefore, we planned our day accordingly. On the day, I received a call at 12.20pm from Abdul with an update of the approximate ETA (after 2pm) and advising that they will call again once they were 30 minutes away. Abdul called at 2.30pm exactly 30 minutes away and he apologized that they were delayed due to traffic. We didn't mind this because it was understandable as it was a Friday afternoon and there is usually traffic on the north bound motorway (and the fact that they were responsive and well within the ETA time slot of 12-4pm). It actually worked perfect for us because we had the carpet cleaner that day as well (late morning) and finished before they arrived. They arrived exactly 30 minutes from the call (as they stated) and when they arrived, Abdul and Jono greeted us with such a big smile and full of energy. While Jono set the truck up, Abdul kindly asked for us to show him what all is going and so we did that and then it was all systems go! We were impressed with their energy, enthusiasm and professionalism through it all. I was particularly impressed with their wrapping as they placed the protective cover over the furniture and secured it with tape, then wrapped it nicely with shrink wrap. They were extremely neat and tidy and arranged all our belongings securely in the truck ensuring that there was not wastage of space (this really helped us as we just did one trip). These two guys went over and beyond. They were right behind us as we drove to the new property. We did not have to wait around for them to arrive at the new property. As we opened the garage door, they were already parked ready to unload. The unloading was so quick! They were efficient and effective. They placed everything where we needed it to go including the washing machine which went upstairs. We had some laughs and it was actually so enjoyable having these removalists on the day! They were also very considerate of our two children (one being on th autism spectrum) on the day of the move. They showed kindness and empathy to them while powering through the loading. They were awesome and we would highly recommend Optimove's Abdul and Jono!
Final comments Optimove actually has staff that care which make the entire moving experience less stressful. The price is also great. We would definitely use them again on any future moves and highly recommend Optimove Removal to anyone planning their next move!
Follow-up · a) Packing service was excellent. b) We did not have any special items c) Cost is from when they arrive upto when they complete the job. In our case, they arrived 3pm at our former residence, wrapped furniture, loaded items onto truck, transport to new residence, unload, completed job at 7pm (departed from new residence). There was no call out… Read more
Sing & David moved our 5 bedroom home into a 3 bedroom unit having to carry furniture up 3 flights stairs on A very warm day they were on time as promised and never stopped till job finished including dismantling and then re assembling furniture to… Read more
setting up washing machine , they were polite and hard working , I would recommend this Company any time and Sing and David don’t seem phased by what’s in front of them
Follow-up · Our items were well protected no unexpected challenges and the booking process from start was easy
The two gentlemen that moved us were very polite and did an excellent job in moving our house. Very efficient and did an excellent job and none of our belongings were broken or scratched.
Follow-up · Optimove were very professional. There was no challenging part of my move it went very smoothly. The team handle all my fragile and valuable items very carefully and nothing got broken.
Positive reviews
Jarvis, Tolu, Vesi were an incredible team. They completed our move in a short amount of time, were incredibly careful and very polite. If I had to move again, I'm 100% calling on these guys.
We highly recommend this removalist! Elijah and Salvation helped us with the move today and they were professional, friendly, and very efficient. They handled all of our furniture and belongings with great care and made the whole moving process much less stressful. Communication was excellent from start to finish, and everything arrived safely. Very happy with the service and would definitely use them again!
A big shout out to Tala, Feta and Izaiah for the wonderful job they did moving our things into storage. The were reliable, very competent and courteous. We will definitely be having them back to move us into our new home.
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Negative reviews
Please be aware. There are hidden costs. 100 per 1/2 hr = $120 + call out fee (amount unstated) + GST. They comfirmed a time between 11am and 3pm but did not show up or call untill l called them at 3:30pm. Had to reschedule for the next day, which means had to also reschedule/book/cancel cleaners and carpets which cost me more. I had moved most… Read more
stuffs with no damage at all. I found out later that half of the stuff they moved were damaged or cracked or scraped. The ratings seem to be misleading. I have moved many times from overseas and interstate using various movers, Optimove was the worst. The only good thing was the two hardworking movers.
HORRIFIC! WARNING - TOTAL SCAMMERS – DO NOT USE! Terrible. !!!! I've moved loads of times but never had such a bad experience. I booked a very large truck and they sent a small truck, causing me to pay for 2 hrs worth of driving as it needed 2 trips. Sent workers who were exhausted after already working 6 hrs elsewhere that morning. When the workers told me that the boss was… Read more
asking if I would let them go home ( it was 1am) and return another time ( when it suited me) to complete the job at no extra cost, I was dubious, I was assured that the job would be completed in the coming days for the same price because the office has done the wrong thing by sending the wrong truck and booking an inappropriate time slot.
I stupidly agreed and paid.
10 days later and I have paid 4k for half a 3 bedroom unit moved, and the distance is only 20 minutes between locations. I have broken and lost items, furniture dumped in main areas instead of put where they go, items left outside at the old place in the rain, and the office is refusing to honour what I was told.
They are ignoring my requests for information regarding making insurance claims.
I have seen other reviews that show that this looks to be a common experience with this company. They have responded by threatening to sue me for defamation for writing an honest review and demanding that they will complete my move only if I remove my honest reviews. And they still want me to pay them, even though I have paid for 2 hours more than they worked already. And I paid all 3 workers a hefty tip as I felt so sorry for them as they were clearly overworked and not coping. And I bought them dinner and drinks.
Looks like I am off to court, shameful behaviour on the part of this company and its office employees.
( note : and they are doing this to a disabled person who was put in hospital from trying to assist their workers during the move, a week before Christmas, just lovely)
DO NOT USE.
Sent one lady to pack 50 boxes – Good pricing. Easy and efficient to book and work with. Turned up on time. Overall, well above average from a management and organisation standpoint. Nonetheless, the packing was extremely rushed and poorly done. We are slowly unpacking and finding various broken items. Our move was non-standard in that we had a lot to pack. But I put it all on… Read more
the estimator and even had a call from their office where she double-checked because it sounded like an unexpected amount of packing. When the day came, they sent enough boxes and supplies, but only one person to pack. She was **extremely** rushed. By the end of the day, she way just chucking stuff into boxes with no packing at all.
Recent reviews
Hina, Elia and Jerry completed our move with professionalism and efficiency. They looked after our belongings very well. We move again in a few weeks (long story) and would be delighted to have the same team support us next time as well. Thank you!
All I can say is ‘Wow!’ Vesi helped us move twice with Phillip and Jarvis and each time they all put in 110% effort. Their packing skills, their strength, their endurance, their punctuality, their determination were 5-star and all with a smile. Nothing was too difficult. We honestly could not be more impressed or grateful for these guys! You’re amazing! Thank you so much!
Rocky and Phillip we're just excellent. Super operators, polite, professional, timely. Couldnt ask for better. Hang on to these guys, they are worth it. Thanks again guys, very happy
Marita and Alex packed us before the shift - did an excellent job! Very competent and experienced. Mana did an outstanding job of leading his team of three on the day with Vesi.Feta.King Afa.. All 3 worked tirelessly. They did a great job wrapping all our furniture in blankets and then securing with tape/wrap. Not a single breakage. We highly recommend Optimove and thank them for looking after us and our furniture so well!!
Rocky and Vesi went above and beyond to move our items in conditions that were sometimes challenging due to the building lifts not being locked off. They were friendly, helpful and courteous. Highly recommend their work
Rocky and Kyi - very happy with their work as they were efficient, looked after my belonging as well as friendly, making the stress of moving much more bearable.
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Moving can be very stressful but not with Optimove!! This is our second time using their service and again they did not disappoint! Silas, Jack, Nela and Lucas were all so very professional and extremely hard working. Our job was not an easy one and they kept going and going always with a smile. Thank you so much again for making our move day so seamless.
Highly recommend! The team did an excellent job with my move. They were incredibly efficient, professional, and took great care with my belongings throughout the entire process. A special shout out to Jackson and Veta (apologies if I've misspelled your name!) who were both fantastic to deal with. They were friendly, courteous, and made what is… Read more
usually a stressful day much easier. The whole move was completed smoothly and efficiently, and I couldn't be happier with the service. Thanks again for a job well done!
Great experience with Rocky and Iazah. It went even smoother and faster than before and they even helped move a picture into place that I was struggling with on top of everything else. Very friendly and reluable, highly recommend.
Tala, Vesi and Tolu were amazing, they worked so hard, were so professional and very kind. Everything we asked of them to they did happily. We will only use Optimove in the future - best removalists ever
Rocky and Phillip were amazing men that worked none stop, they lifted everything with great care and speciality items were really taken care of with blankets and wrapping. I won’t think twice about asking for these fellas to do my next move.
We had Augusto and Raphael move large items from our old Brisbane apartment. Doing two drop offs and finishing up in Buderim on the Sunshine Coast. This is the second time we have used this moving company. Job well done!
Rocky and Izaiah were so awesome! I can’t underestimate the relief I had from their help. Optimove in general are so underrated considering the quality of service. Always on time, move everything in a minute, and know exactly what they’re doing. I’m not going to any other company. Thank you so so much guys! All round so much off my mind ❤️
Elijah and his crew were absolutely excellent. Courteous, professional and very efficient. Would definitely recommend them to others and certainly would use them again
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