Good product poor service
Juicer ok but Froothie advertised product and received payments knowing product was not available , waited 8 weeks. I would not recommend purchasing products from froothie they need investigating by ACCC .
Purchased in February 2019 for $263.00.
An Absolute Disgrace!
My complaints are the same as the poor customers below! We ordered our 600m juicer over the Christmas break… we paid and assumed our juicer would arrive in 3-5 days (as per the shipping details on the website).
Sadly, this was not the case!! We were advised a few days after purchasing that there was a delay with an estimated arrival date as late January, then late January rolled around and yet another email advising that there were more delays and that Froothie were making ‘changes to the product for a better juicing experience and they were developing a new ice cream/sorbet strainer' and that we would receive a free Zense Personal Aromatherapy Diffuser for the delay (which we didn't actually receive). The next email was to advise us of the new shipment date in February… a few more false promises and yet another delivery date of March AND an offer of a free ab blaster or $40 refund for the delay - we opted for the $40 off (which we actually never received).
Finally… our juicer landed on our doorstep on April 8th 2019 (over 4 months after we ordered it). To be honest, we were pretty annoyed about the entire experience but happy it arrived... because a bunch of customers had started talking through social media thinking we might have been scammed so the fact that it was here was a relief.
Now… to the juicing… which is actually why I here!! Firstly, this ‘new and improved’ juicer is NOTHING like the one advertised or the one on the Froothie TV commercial with Zane!!! With the old juicer you were supposed to be able to juice whole fruits - Zane even remarks ‘no cutting required’ as she was juicing an ENTIRE apple.
Well… our 'new' juicer can barely handle one strawberry let alone an entire apple!! This machine requires us to cut everything into tiny pieces and even then it still jams up! It cant handle apple cut up into 10 pieces let alone leafy greens such as celery, spinach or anything else. If the chute isn’t blocking up the machine is jamming!!!
We are the first to review the actual juicer from this latest Froothie debacle and I dare say… we will not be the last! Bottom line - juicer doesn’t work and extremely poor customer service! By my calculations… if you don’t have those simple things it will only be a matter of time before you lose your customer base too.
Froothie, we are really disappointed in this entire experience and are saddened to even write this review! If you had just been honest and told your customers that you didn’t have stock we probably would have just come back and ordered at another time. Instead, you took your customers money and were dishonest and in my books, that makes you an untrustworthy company.
My advice to others would be, grab yourself a Kuvings and save the hassle!
Purchased in January 2019 for $292.00.
I'm still not sure!
I wish I could review the Optimum 600M which I ordered in the 2nd week of March. Unfortunately it still has not been delivered. Customer support have stayed in touch with regular emails saying things like "Great news! Your order is on its way to Melbourne!!!" or "Unfortunately our manufacturer has delivered the wrong colour. If you can wait another month we can deliver the colour you ordered. Alternatively we can deliver in the wrong colour" This delivery service is woeful. 10 years ago we might not have thought twice but with Amazon and other suppliers able to deliver next day, this really is not good enough.
Purchased in March 2019.
The best juicer I've had
I purchased this juicer to follow The Gerson Therapy after being diagnosed with Stage 4 Breast Cancer. I juice several times a day, mainly green smoothies and also huge amounts of carrot and apple juice, though I've tried most things in this machine. I just love this juicer. I've never had any issues with jamming and the best part is how very easy it is to clean. I simply run the parts under hot water and it's done. It is very quick and easy to put back together also which is necessary when using the juicer so often each day. It has definitely had a work out and is still after this time, going strong. I 100% recommend.
I've had this juicer for 3 years now where It's been an excellent durable juicer! It has a strong quality feel to it compare to most juicers that feel like they are cheap and been built in China. I'm able to juice anything where it doesn't get jammed unless you put 2 much in at once. You can always reverse it which fixes the problem. Cleaning time is about 2-3 minutes where there are about 6 pieces to clean. Most of it just washes out with hot water with little use of the brush which you only use for 2 pieces.
After a couple of years, I noticed the loose vegetable can cause it to get stuck where I had to return it once cause it got jammed. Customer service is excellent!! They also advised me to rotate soft, hard, soft vegetables/fruit to avoid it getting jammed again. This has resolved the problem hence why this unit loses 1 starI Apart from that, I highly recommend this juicer!
I've had my juicer for about 2 months, and use it every day. Great tasting juice, great volume, love the way it pours out of the chute! I make all the juice for the day, and store it in glass bottles in the fridge. I juice ginger & apple to start the day; celery; sweet potato; carrots - I found I had to chop carrots smaller, but it takes great chunks of pineapple - with skin on - whole peeled oranges; beetroot; great almond milk - the almond pulp can be dried in a slow oven, used over salads, porridge, soups - any number of things. The wide neck means much less chopping than other juicers. I make banana and berry sorbets; hummus.
It's quiet and quick, & easy to clean - once I discovered the grey rubber plug at the base of the container - but if anything were to get stuck, a wooden sate stick frees it up.
The Optimum 600 is neat and compact, and exceeded all my expectations - except for the 'recipe book' which has a strange font so I find it hard to read the recipe titles - plus there's no tips and tricks, no recipes for anything other than juice - sorbets, hummus, for instance. Also, I haven't been able to make good smoothies in it. But apart from that, it's a great machine, and makes great juice, with very little pulp waste, which I then compost.
Thank you Froothie!!
Great Design Motor just needs more power or needs to be brushless.
If you want great tasting, clean juice from a machine that doesn't take a lot of effort to clean then look no further. As far as domestic, household juicers go it would be right at the top of the list and I've used quite a few brands. A nice quiet motor on a machine that rings out the last drop of juice from your produce. It would be truly commercial if it had a brushless motor. NICE!!!!!
Many things promise the world and then turn out to be bitterly disappointing. So I must admit I was cautious but optimistic when replacing my old juicer with an Optimum 600 (3rd generation). However, I’m glad the optimism won the battle as this juicer, which I have had for a couple of months, has exceeded my expectations. At about half the price of my old juicer which I have used for about 10 years and supposed to be the bees knees, juice making is so much easier without the chopping, pushing and clogging and the result is excellent covering a very wide range of fruit and vegetables. Although some people complain that cleaning is difficult, I have found it quite easy in only a minute or two as I have a hose with pistol grip nozzle on my verandah and pulp hoses off easily with occasional light brushing. Very happy so far.
Keith from Cooroy Qld
Optimum 600 3rd Generation juicer the best there is.
The Froothie Optimum 600 3rd generation cold press juicer is the best buy in juicers you can invest in. The juice is pressed and the flavour is better that eating a piece of fruit. There is less pulp waste so you get more of the vitamins from the fruit. My wife and I use the machine daily and it is very easy to clean and is very quiet compared to centrifuge juicers that destroy the flavour and make more mess and waste. We are so happy we tell everyone about the Froothie Optimum 600 cold press juicer. I wish more cafes and juicer shops would use the Froothie Optimum 600 cold press juicer. It makes sense to give the customer a better flavoured juice and save money by achieving more juice from the fruit with less waste. With the ease of cleaning, the down time of a machine would be less. Froothie also give you recipes for many type of juice combinations. So you can’t go wrong in making a great juice.
Very easy to use. I find if I give it all a quick rinse before I start, then cleaning is very easy, nothing sticks to the plastic. I use it for all manner of vegetables and fruit. Would only use for 5 mins a day or every few days. Quiet running. The machine won't start unless the top section has been twisted fully into place, I am guessing for safety reasons. Once I use it though, I find it very difficult to twist the two sections apart to clean. Does anyone have any suggestions for how to make this easier? It will soon get to the stage where I will not be able to get the top part off, and won't be able to use it anymore, which would be very disappointing. Thank you.
I'm a juicer convert
Fantastic juicer, demolishes everything I throw in. As soon as I'm done I clean it, a rinse works for almost every piece and it's done in 3 minutes! Powerful enough to chew through beetroot yet gets every drop from oranges and pears. So glad I bought this one, it's easy to use and store, compact, streams of healthy juice and fun to watch.
Fantastic, wish I had brought it earlier.
Love it, spent some six months researching juicers before deciding on this one. I like to buy quality for the money I spend and I am sure I have done so. I have fun making all types of juices usually with anything I can find in the fridge or what is growing locally and as I live in the Far North there is a great range of tropical fruits and vegies to select from to make a fantastic tasting juices. I am also getting my wife interested in drinking fresh juice with my concoctions, and yes it is easy enough to clean up. I made more mess before with my manual juicer.
Great juicer and amazing support
My husband and I watch a documentary about the health benefits of juicing. This lead us to do some research on the internet and we found the Optimum juicer. We ordered as they were have a fabulous special and it arrived really quickly - even more amazing as it was delivered to Tassie. It makes great juice and is really easy to clean. We had an issue with a small crack appearing it a bit of the juicer. An email to the amazing support staff and a replacement part was on its way. Again delivered in lighting fast time to Tassie. And the support staff were incredible.
Sturdy and Reliable
I have switched to the Optimum 600 after years being loyal to another brand and continually having performance and quality issues. The Optimum can handle a large volume of produce and extracts plenty of juice. After 3 months I have to say this is the best juicer I have ever owned. My only criticism would be the drain valve is quite flimsy and mine has fallen off while cleaning, the cracked hinge makes it now impossible to seal.
Juicing Just got Easier
I am on a health protocol requires me to drink 500mls of fresh celery juice every morning. I was using a friction juicer and the whole process was messy, noisy and labour intensive. I invested in the Froothie Optimum 600 just before Christmas. It is amazing. It's much quieter, much higher yields of juice and easy to clean. It works best with smaller pieces of celery so I cut as I juice. I can't go back to my old juicer and I can recommend this juicer to everyone.
We highly recommend this juicer. It's a slow-juicer yet the chute is so large, you hardly have to chop thing! Carrots and small-medium apples go down whole which makes juicing so much faster. It's not loud and it's easy to clean. Fantastic juicer - wouldn't use anything else. Very happy.
The quantity of juce is much more than I expected and I am very happy. The machine is remarkably quiet, much quieter than I initially anticipated. There are a couple of crevices that are a bit tricky to clean and I use a different brush to what came with the machine. I don't use it during winter months but during the warmer weather it sits on the kitchen bench 24/7 and cops a pummeling. Excellent product and highly recommend anyone to purchase one.
More than happy with the product,easy to use and clean even my children are using it.We use it on a daily basis to create all kinds of flavours.The filters are great with no pulp getting into the juice so it’s nice and smooth.Quite to use so I can juice early morning without waking the house up.Overall thumbs up.
Love this juicer
This is my first juicer and I am very happy with it. Easy to use, easy to clean & assemble, not too loud, even my kids love using it. I use it every 2nd to 3rd day (I make 3-4L each time). I juice carrots, beets, pineapple, apples, spinach, cucumbers, celery, ginger, strawberries, watermelon, oranges. I can highly recommend this juicer.
I am delighted with the Optimum 600 3rd Generation. It is very easy and quick to use with maximum juice output. Also is quiet and non messy when putting fruit and vegetables through the machine. Therefore very easy to clean and only the juicing parts need cleaning not the outside unit which I had experienced with my other brand machine. Simplicity of cleaning means I can use every morning even when time is short, which enables me to juice twice a day with ease and have quality juice every time.
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