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Oral-B Genius AI
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Great toothbrush until it wasn’t
I got this toothbrush a little over two years ago and absolutely loved how quickly easily I could get a thorough clean on my teeth. I loved the app and how it showed how clean my teeth were getting.
About two weeks ago I noticed the battery slowing down the motor but the toothbrush still said it had half charge. I put it on charge overnight but it didn’t improve only managed to get the toothbrush to run for another minute and then it stopped for good. I am not able to recharge it and have had no luck in trying to contact oral b to discuss. I should just say goodbye to my $500 toothbrush, what a waste of money for it to stop working after only two years.
Purchased in for $500.
- 49 reviews
- 45 likes
- Verified
The app is glitchy but the brush is great
I mainly bought this as I have kids with ADHD and have to check up on them constantly to make sure they haven't put the toothbrush down halfway through cleaning and forgotten to finish, I thought if I downloaded the app on their phones it would help them stay focused on the task and would make it easy for me to check they had completed it. First of all I couldn't download it on their phones because the app needs a newer version of iOS than their phones can download. So we all shared the app on my phone, but you can only have one user on the app...
Read more - so not helpful for me checking it had been completed, but would in theory still be helpful for keeping them on task so they could see if they were getting to all of their teeth. Unfortunately the app is a bit glitchy, it doesn't accurately track where you are cleaning in your mouth, and the kids quickly got fed up with it, none of us use the app any more. If they could have the app on their own phones I would still make them use it, as it at least does tell you how long you've used the brush in that session. I do still like this toothbrush though and don't regret the purchase. It feels much more powerful to use than our much cheaper model electric toothbrush and also feels more solid and quality. I like that it lights up red when you are pressing too hard. You see this out of the corner of your eye and it is an instant reminder to ease off. I like that there are different settings - we use the "sensitive" setting as it feels so much more powerful than our previous toothbrush that anything more than sensitive feels like too much. It holds charge really well, with three of us using it I still hardly ever need to charge it, maybe weekly. I like that it plugs in to charge, no batteries.Purchased in at Shaver Shop Online store for $199.
Thanks for your feedback - it's greatly appreciated!
- 3 reviews
- 1 like
Worked well for about two weeks, now AI sensor no longer works
After about two weeks of use it no longer detects where in my mouth the brush is, and keeps telling me I have 0% coverage. Before this it was working fine with no issues. Every other feature (pressure alert, mode selection, etc) seems to still work, just not the most important reason I bought this $300 brush for. Even deleting the app hasn't fixed it. Not sure whether its a problem with the app or the brush itself.
Would also be great if there was a proper way to have more than one user. At the moment we have to disable 'auto session sync' ...
Read moreso my wife can use the same base without my results appearing in her app. Surely Oral B don't expect one couple to buy two different bases, especially when they're this expensive (and they already make enough money out of people buying new brush heads every two-three months anyway).Purchased in for $300.
Hi Aaron,
You should be getting an amazing clean with all of our toothbrushes, so we're disappointed to hear this wasn't the case with your recent Vitality Electric Toothbrush purchase. We'd like to ...
The sensor is not working at all
My oralb brush is thinking that I am stupid enough to brush one side of teeth for 3 minutes. Happening many time. Not satisfied at all. If the AI going to be like this then not in next 100 years we will see anything running by AI
Purchased in .
Hi Rob,
Thank you for reaching out and leaving this review, we are terribly sorry to hear that the sensor is not working correctly we would love to chat to you further about this on the phone! If you...
Find out how Oral-B Genius AI compares to other Electric Toothbrushes & Flossers
Know better, choose better.
- 16 reviews
- 18 likes
Having owned an Oral-B Smart 4000 toothbrush for around 2 years now, I was curious as to what extra was on offer from the Genius AI series, given I was more than happy with the Professional Care version I already had. Depending on where you look, it's priced as a premium product (Shaver Shop - $499 when not on special), and given that it's job description is limited to oral dental care, that's a sizeable investment for a 'toothbrush'. Fortunately, some retailers are discounting this model down to the low $200's, which may make the purchase more...
Read more palatable. Having been more than happy with the Smart 4000 series toothbrush I already owned, I found this became my comparison reference point when considering the Genius' pros & cons. The first thing to get my attention was the all-black handle/brush. Unless you're pretty thorough rinsing it clean after each use, the dried toothpaste clumps are going to show up real fast. Secondly, what got my attention even more so was that the handle was considerably thicker to hold than the Smart 4000 handle. I'm 185cm tall, with quite large hands, and holding the narrower Smart 4000 model kind of felt like holding a chopstick in my hand. The Genius was notably larger in grip diameter, which I grew to like very quickly. Both models use the pressure indicator to warn you that you're brushing too firmly (apparently), and have the usual 1 & 2 minute timer notification via motor speed changes. Other than the points above, they are both very similar in actual day-to-day usage, and cleaning ability. Having said that, if you're inclined to tote your phone into the bathroom each time you plan to brush (I only seem to imagine the "insta influencers" doing this - call me old-school if you must!) you have the added bonus of a bluetooth-connected app to show you how to brush your teeth, and provide you with a range of daily/weekly/monthly brushing statistics. Now, I'm sure there may be a small group of users that could actually benefit from having this data recorded, but I'm not sure how relevant it is to the average person, after the novelty has worn off. I have to say, I was impressed at how the app was able to quite accurately detect where along my dental arcade I was brushing, including distinguishing between upper and lower rows on either side. The longer I spent cleaning a section of teeth, the whiter their on-screen image got (in 3 increments). For this extra self-indulgence to happen more easily, you're provided with a universal phone suction-mount to use on your mirror whilst your phone tells you where to brush. Aside from the extra brush types that often come with the dearer Oral-B range, there's also a very basic pouch, and a fancy looking travel case. Whilst the travel case is smart, it does present as fairly feminine looking, so most guys will likely overlook it (or have a shaver kit big enough to hide it). I found myself assuming that the fancy looking travel case had a built-in battery, but alas, it doesn't. It still requires the OEM power cord to charge the Genius whilst in the case, though there's the advantage of a USB output on the case so you can simultaneously charge you phone ready for your next brushing session! My one big gripe with the Genius is that Braun did exactly what continues to frustrate consumers to no end, and design yet another proprietary charging plug, in spite of the abundance of well-established options already out there. Overall, the thing I liked most about the Genius was the larger diameter handle, and despite probably requiring a bit more cleaning, the all-black design does look kinda cool! I already knew it would clean well, based on it's similar performance characteristics to the Smart 4000 model. Whilst the bluetooth functionality with the app worked without a hitch, I personally found the novelty wore off after a week or so (and don't get me wrong, I love my apps and gadgets). Happy to have two less occasions I needed to look at my phone for the day. Admittedly though, using the app whilst brushing, probably did force me to stay brushing longer, and give a little more thought to where in my mouth I was brushing. Would I buy another? If it was the same price as the Smart 4000 series(or close), yes I'd get the Genius just for the larger diameter handle and black finish. I'd be far less motivated to spend more on getting the "AI" side of things - but that's just 'fifty-something' me trying to vet mobile phone intrusions into my day. A good looking piece of equipment which functions well, with the added bonus of a connected, tidy phone app to analyse your brushing habits - if you're so inclined.Purchased in .
Hi Fipsy,
Thank you so much for such an in-depth review, we really value your feedback and are so thrilled to hear that you are enjoying the Genius AI!
Happy brushing!
Oral-B
- 51 reviews
- 54 likes
To be transparent, this unit was sent to me for review as part of the Ambassador program and I would like to thank Product Review and Oral B for sending the unit out to be tested and reviewed.
I've never used an electric toothbrush before and always relied on a trusty "normal" toothbrush. I always though that they were aimed at people that had too much time on their hands that liked gadgets. I generally thought I looked after my teeth OK to a certain point. But as you get older your teeth yellow from plaque and regular tooth brush doesn't seem...
Read more to cut the mustard. It took a little getting used to and after trying this out for a month, I can totally see my teeth have gotten whiter and especially in-between the teeth. Being that it's supposed to have artificial intelligence (AI), I said "Toothbrush, clean my teeth". It just stared back at me lifeless. We weren't off to a good start. PROS * Works and cleans teeth better than regular tooth brushes * Nice accessories cases * Comes with app to help you clean your teeth properly * Well built unit made in German * Charge lasts about 2 weeksPurchased in .
Hi,
Thank you for taking the time to leave this review, we are sorry to hear about the elements of this brush that you haven't enjoyed however are pleased to hear that after a wile of getting used T...
- 28 reviews
- 12 likes
Since my last electric toothbrush died quite some time ago, I've been using a manual toothbrush. After the very first use of the Oral B AI the difference in my teeth was significant. 4 weeks on and I can confidently say that the Oral B brush heads, combined with the guided brushing have made a big difference to the cleanliness of my teeth. It is a sleek, attractive unit that comes with a solid travel case/charging station and 3 brush heads. The travel station allows you to charge your phone and the toothbrush at the same time. The black too...
Read morethbrush I received is lovely, though it does get covered in toothpaste splatters. Over 4 weeks, this was my experience: The toothbrush comes with only a very basic instruction manual, with additional links to the website/app for further (but not complete) information. I found this frustrating - either do a thorough manual or provide one to download. And while it provides 3 brush heads, trying to determine what type of head each one was, was difficult as it is not highlighted. This is important because each brush head provides a different purpose, with 'guided brushing' challenges that you can complete. Spending time scrolling through the website to determine what head is what could have been made easier in an instruction manual. Either way, the lack of a manual, downloadable or otherwise means that features are not getting used to their full advantage. The toothbrush paired perfectly to my phone every time, without fail. The toothbrush comes with a good solid holder that sticks to your bathroom mirror which could be easily adjusted. The 'guided brushing' (using the toothbrush with the app vs. unguided', using it independently) gives you the opportunity to watch where you're brushing and shows you how long to brush in each area before moving on to the next section of your teeth. It was a great eye opener and has helped me lengthen my brushing regime. My young daughter found this fascinating and it encouraged her to brush longer.
Purchased in .
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- 27 reviews
- 17 likes
Disclaimer: I was sent this product to review under the productreview.com.au Ambassador program.
Operation
The Genius A1 comes with a few features to make brushing your teeth a little more entertaining. At that time of the morning, I'm in pretty much what can only be described as a Zombie Stupor, and I found the vibration at the 30 second intervals a welcome reminder to switch sides, and the 4 vibrations was a great reminder to stop brushing. There is an App that comes with the brush, and while its good and works well, (it can tell which of yo...
- 25 reviews
- 22 likes
I have never used an electric toothbrush before, so this was a new experience for me. I was very interested in how it would perform compared to a manual toothbrush and comparing the claimed effectiveness of one over the other.
The unboxing of the Oral B Genius AI is quite exciting (for a toothbrush!). The travel case/charger is very stylish and well made, as is the toothbrush itself. You can also charge your phone using the case, however, it’s not fast charging and obviously you still need to provide a charging cable for your phone. I like the...
Read more fact that the toothbrush is black and not the typical white, although it is a pity only one brush head was black. The other two are white which doesn’t complement the overall stylish look. You also get a travel pouch and a suction cup holder for your phone. The only thing that I think was missing, was a small reusable case for spare brush heads or the ones you frequently interchange. Installing and setting up the app on my phone was simple. Although, using the app and the brush’s AI does make the whole ‘brushing your teeth’ routine a whole lot more involved. The first time I used the brush I realised a couple of things: you change brushing modes while it is switched on, so don’t take it out of your mouth to do this, otherwise toothpaste will splatter everywhere. I was also applying too much pressure, which the handle alerted me by flashing a red ring and pulsating temporarily. I didn’t put the suction cup on my mirror for a few reasons. Firstly, it’s a fairly big contraption that I don’t want to look at every day and secondly, it didn’t make any difference to the app’s functionality whether my phone was on the bench or in front of my face. Another thing is, I wouldn’t trust it to hold my phone over a porcelain basin which could break my phone’s screen in the event that it failed (as most suction cups do).Hi,
Thank you for this in depth review of the Genius AI toothbrush, we are pleased to hear that you would recommend it, and that you have found that It cleans very efficiently.
Happy brushing,
Oral-B
Find out how Oral-B Genius AI compares to other Electric Toothbrushes & Flossers
Know better, choose better.
- 201 reviews
- 122 likes
Oral-B is an industry leading brand, especially growing up during my youth; although I felt this was cutting corners
AMBASSADOR REVIEW
Please note: This review is broken up into several sub-headings that is intentional; so that the reader can jump / skip using their own smart device(s) or computer system(s) into different parts of the review that is relevant to him / her needs’.
INTRODUCTION
This review may be somewhat biased, but considering I also own the Philips Sonicare DiamondClean toothbrush. By comparison, these two products are directly suited within the Dental Hygiene market; specifically, similarly priced, similarly packaged, similarly featured.
...
Read moreWhen I first saw this, I thought it would beat my Philips Sonicare DiamondClean toothbrush. Especially that when I saw the words, on the packaging and at the base of the Oral-B toothbrush that was “Made in Germany”. For a moment, I was briefly excited and filled with enthusiasm. Unfortunately, it soon became rather short-lived; when the majority of what is included is "Made in China" and shall explain within the following headings: PACKAGING, PRODUCT, PROS vs CONS, COMPARISON, QUESTIONS. PACKAGING Feeling somewhat inquisitive, I saw an Apple iPhone linked to this product as well as the Bluetooth connectivity symbol which led me to perceive some sort of mobile application that monitors your brushing routine.
- 17 reviews
- 14 likes
Yes, and no. I've owned 2 electric toothbrushes (ET's) over the years before I was offered to test and review this current Oral-B model, the Genius AI. My first was an old no name, many years back. It did the trick, and if I remember correctly, cleaned them well enough however it just didn't last. My second was an Oral-B Professional Care, again, purchased many moons ago, however this one is still going strong, albeit a little tired in the battery department, and was my daily cleaner until I received this new unit.
The box came with the follow...
Read moreing: Handle, 3 heads (CrossAction, 3D White & Gum Care), charger, charging travel case, carry bag, smartphone holder & manual. I must admit, Oral-B / Braun design and make their ET's extremely well. My wife owns one of the Pro Care's as well, and they've travelled the world with us, we've dropped them, and apart from changing the heads, these units just keep on going. This new model is still only 1 month old, so I can't speak to its longevity, however I can attest that it feels similar in hand in terms of solid build quality (Made in Germany), it's a little thicker and, in my opinion, more comfortable, than my last, and weighing in at 137 grams it's not too heavy. Using the ET is relatively simple. Turn it on, choose your mode, brush away, rinse, replace on charger. At 30 second intervals you will experience a vibration coupled with a flash of white light from the smart ring, to indicate it's time to move from one quadrant of teeth to the other. It does this for each quadrant, then vibrates and flashes 4 times indicating the suggested cleaning time is finished, and if you're satisfied, rinse under running water, dry, replace on charger, and you're done. I find brushing time for me varies between 2 1/2 to 3 minutes in general. One thing to note here, the handle IS waterproof (I actually couldn't find this anywhere in the manual, however as per the Oral-B website, it does state that all of their ET's are waterproof) so it's a very easy clean, just rinse head and handle under water, dry, and replace on charger. Make sure you dry the head and handle well after your brush, as you'll start to see a little rust on the metal shaft, where the head attaches onto the top handle. Not a big deal, my old one has developed this as well, again, still going strong, but it needs pointing out.
- 19 reviews
- 10 likes
[Disclaimer- this product was provided to me by Oral B as part of the ProductReview Ambassador Program, however we receive no financial compensation for our review, the following is purely my thoughts]
It's been a long time since I used an electric toothbrush. The first, and only other one I have had was a Braun 3D Excel from probably 10-15 years ago. I certainly didn't realise how far such a basic implement has come since then until I opened up this new Oral B box!
I began using the Genius AI the night it arrived and haven't touched my old m...
Read moreanual toothbrush since. I have had various tooth problems for a while, and as a result they aren't in the best shape, however since using this new brush I have noticed a good improvement in both the cleanliness and overall look of my teeth. I have gone from brushing for around 30 seconds to over 3 minutes now, as the app you can download guides you through where you need to brush in order to get a perfect clean. A number of heads are provided, each one suiting a different application (hard clean, tooth whitening, gum care etc.), and whilst I have mainly used the cross action one which seems to give a good all-round clean, the others seem pretty nice too. In addition to multiple brush heads being provided, there are also a number of brushing power settings that can be selected on the toothbrush. At the standard power setting the toothbrush is a bit loud, but it's not overly so and I don't think its any louder than our old one. You can change the power if you want to make less noise and that does seem to make a decent difference. A LED indicator on top of the handle alerts you to when you're applying too much pressure, and also tells you when it's time to go to the next section of your teeth if you aren't connected to the app. Speaking of the app, I've found it very useful, as it displays a map of your mouth and teeth and highlights different sections where you need to brush as you go, changing colour as you clean them more. I have found a couple of issues where it doesn't always seem to properly recognise where it is in your mouth, so when I'm brushing my top right hand teeth for instance, it will show that I'm brushing the top left hand ones. I've also noticed that especially when brushing your front teeth it likes to show that you're brushing on the sides instead, so perhaps it would help to have a bit of a introduction process when you first download the app where you can essentially tell the toothbrush which teeth you're putting it on, rather than it just trying to guess each time. Either way it's a relatively minor issue, and the benefits I've found by using the app far outweigh any problems. The app is also able to sync with Apple Health so you can keep all your data in the one place. In terms of the general package, I think it is presented quite nicely. You get a charging and storage case, a travel bag, phone holder, charging stand, and a power cable. Everything is easy to access and looks sleek, so you can tuck it into the corner of your suitcase or bag.Purchased in .
Find out how Oral-B Genius AI compares to other Electric Toothbrushes & Flossers
Know better, choose better.
- 39 reviews
- 19 likes
As someone who has very bad management of good hygiene, healthy teeth and gums should at least be top priority when it comes to ones health.
I have never used an electric toothbrush ever within the 31 years of my life. I’ve always believed that a bigger brushing surface was a lot more effective than something as small as a 5 cent piece (it’s actually smaller than that), but I bit the bullet and tested the Oral B Genius AI 10000.
Right off the bat, I can tell you this toothbrush is well advanced in its technology. I mean, what kind of electr...
Read moreic toothbrush has its own smartphone app? More on the app in a second. With it’s midnight black appearance, it defiently stands out. And that’s about all I can say. Oral B offers a various range of brush heads that fits for different purposes but to my knowledge, there’s only one type of brush head that comes in the black colour form and that’s the Cross Action. Of course, this is more of an aesthetic purpose rather than a performance aspect, but being me, I need everything to be perfect.Hi,
Thank you for taking your time to leave this review we are so thrilled that you are finding the usability of this brush really helpful and that it has been more effective and efficient for you th...
- 52 reviews
- 27 likes
Disclaimer: I was provided with an Oral B Genius AI electric toothbrush as part of the Ambassador Program for testing and providing an unbiased review.
tl;dr/summary at the bottom!
First Impression
The toothbrush comes in a highly glossy lightweight cardboard box. When you open it up you are presented with the toothbrush handle and the travel charger case. So far so good, no plastic… yet! Taking away the top layer of the box you will be presented with the rest of the accessories for the use of the toothbrush, which includes 3 different brush...
Read more heads, a suction phone cradle, charging base plus cables, the instructions and the normal travel pouch. The handle is Made in Germany, so you are pretty much guaranteed a solid build which will last you a long time. The travel case has a phone holder, a slot to charge both your brush handle and your phone. Following the instruction for the phone cradle it attached firmly to my mirror in line with my eyes.Purchased in .
- 34 reviews
- 21 likes
Oral B electric toothbrushes are great, my dentist has long recommended them and said there was a difference in the amount of plague in my mouth after switching from a manual toothbrush to an electric one. This model is pricey, but it comes with a tonne of accessories. I would recommend the oral-B electric toothbrushes to everyone, and this model for someone who is interested in all the extras.
Toothbrush - the design is just like the standard Oral B models. I received one in black, and I do think the white coloured ones look much nicer, but ...
Read morethat is a personal preference. The handle is lightweight enough to be held easily, and it is just nice and simple to use. I don't really understand the different modes, as in why the "tongue cleaning" mode is specifically for cleaning your tongue (the modes just alternate between different speeds and pulsing actions). It is a little on the loud side, but i haven't found an electric toothbrush that is silent, so the noise is to be expected. I have sensitive teeth and the red light that comes on if you press too hard is a lifesaver for me in not allowing me to brush too hard and make my gums bleed. Battery power - one of my gripes about my older model Oral b toothbrush was the lack of power life and how I always had to leave it on a charge. This is greatly improved in this model. I find that I can use it morning and night and only ever leave it on charge overnight. Really great for weekends away where you don't have to worry about remembering the charger. Travel case - While the case is quite useful, I don't see it as a necessary item. It is really great that you can store the electric base and two heads in it, or the plastic insert can be removed so that you could put a thin tube of toothpaste, however overall i find that it's just too bulky to justify taking up space in my suitcase or overnight bag. Oral B App - this toothbrush comes with the ability to track through the app. This is pretty interesting to use as it shows where you brush in your mouth (using sensors on the toothbrush). It can help to idenfity areas you may be missing or brushing too much. It's a cool little add-on that might make sense to use once every so often to see how your "brushing technique" is going and I can see this being a great incentive for kids. The sensitivity of the sensors isn't perfect and it does miss areas. I don't see it as something a busy adult would use everyday, I just don't have to time to set up my phone and open the app and follow it morning and night every day, but it may be a good thing to check once a month.Hi,
Thank you for your review and your recommendation of the genius AI we are so pleased to hear that you enjoying this product!
Happy Brushing,
Oral-B
Questions & Answers
The toothbrush just stopped working. The toothbrush turns on but there is no movement at the brush head. How do I fix this or troubleshoot?
Hi, I have had this same issue occur. The brush is not holding charge. Were you able to find a solution or did the brush need to be replaced? My girlfriend has the same toothbrush so I have tried all ...
Read morecombinations of both our toothbrushes and chargers and determined that the problem is definitely coming from the toothbrush handle.
I had to send it back for repair.
Does the app and data collection work if the same brush handle is shared by two people?
Get an answer from our members and Oral-B representatives
Details
| Category | Electric Toothbrushes & Flossers |
|---|---|
| Price (RRP) | $499.00 |
| Purpose | Brushing |
| Features | Battery Indicator, Charging Case, Mobile App, Smart Sensor, Timer and Travel Case |
| Battery Life | 14 days |
| Brushing / Flossing Modes | 6 |
| Brush Heads / Flosser Tips Included | 3 |
| Battery | Internal |
| Colour / Finish | Midnight Black |
| Release date |
Other Electric Toothbrushes & Flossers
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Hi there, We're sorry to hear that this has happened. The best thing to do is to contact our customer care line on 1800 614 820 (Mon-Fri, 9am-6pm). They will be able to advise you on next steps in this instance. Thanks, Oral-B