Product is great. After sales service is nonexistent.
We bought our Waterpik and after 2 weeks unfortunately it was dropped and the tank cracked. Rang customer service who said they had them in stock. After a week rang again and they said they didn't have one and couldn't source one. Left with no alternative but to buy another whole unit. No issue with product but ended up having to pay for two.
Purchased in October 2020.
Excellent design, poor quality manufacture
The Waterpik has been fantastic - my teeth stay cleaner for longer, better than floss. It is easy to use, with adjustable pressure. Unfortunately, I have had two Waterpik units fail within 3 months of purchase during the past year. In both cases the switch appears to have failed. I don't think this is acceptable, and will most likely seek a refund when I return the current model, as it is just not reliable.
Very low quality
Total waste of money. I got the first one and it lasted a year and a half before it stopped working completely. I got another one as a mothers day present (for more than $200) and the toothbrush broke 2 days ago. Did not even last a year. I'm just waiting to have time to call the company.
I bought a cordless Waterpik previously which was clumsy, had poor flow rate and the water container was far too small. Given I have a few gum pockets that are hard to clean regularly I really needed a decent water flosser, so I decided to try this one. IT WORKS. Lowest setting for gum pockets with the pik pocket tip is perfect, and if you crank it right up to 10 with the jet tip it's like a gum massage! I brush my teeth for about 3-4 minutes before I use this water flosser and there are still little bits of trapped food that come out. It...'s amazing what gets stuck around your teeth that you can't see. The length of time the water lasts for was far superior to the cordless models, and lid storage for your flossing tips is very handy. I found the machine itself a little noisy but certainly not annoyingly so. I used to be a tape floss and mouthwash-swishy kind of person but not any more. I wouldn't want to be without this Waterpik now, I've used it every evening since I bought it. If you are on the fence about buying one just do it!
I love this product so easy to use and teeth feel great after use would recommend this product to anyone that always loves to floss there teeth works great i have a rechargeable one
Purchased in October 2019 for $149.00.
Complete waste of money
Water pressure is low even when on the highest setting; it is just as effective to mouth wash with water. I find it very difficult to believe that oral professionals would recommend this product.
- Verified purchase
An effective alternative
This Waterpik does help to get some stuff out between teeth. The water flow is adjustable. It can be very strong if you needed. The only problem is the water tank is a bit small, so if your water flow is high the water will run out quickly. Otherwise, happy about the performance.
- Verified purchase
Great during orthodontic treatment
My 8 year old started orthodontic treatment this year and it was taking such a long time for me to pick all the food around her fixed appliance and I was fishing out big chunks of food each time. I was sceptical about this waterpik but it has made cleaning so much quicker and easier. My 8 year old is able to use it on her own and so she’ll get all the big bits of food out first and then I go over her teeth with floss and brushes.
I don’t think it’s a substitute for flossing but a good adjunct. I guess if you don’t floss at all then it’s...better than doing nothing at all. So 4 stars because it’s certain made things easier and 1 star off because it’s not a full flossing substitute and if you don’t have much bench space in the bathroom then it is a bit cumbersome finding somewhere to put it.
Purchased in January 2020.
- Verified purchase
Effective Oral Hygiene
I never thought there was so much debri left, after brushing....This Oral Irrigation system is perfect. Powerful yet gentle, cleans by blasting away bits of food from between teeth and gums. I found it especially good for cleaning after eating grains and seeds.....those poppy seeds and course ground peppercorns are hard to extract by brushing only.
Comes with several attachments which can be kept in the lid.
I use lukewarm water, with an added splash of mouthwash like PLAX or Savacol
Pressing the button to STOP the outflow is counter intuitive, but you learn quickly after you get squirted.....Hahaha
Fantastic for braces!
I purchased this as I was struggling to floss with braces. It worked wonderfully and was a quick and easy part of my oral hygiene routine. When my braces were removed my dentist commented on how I didn’t have much plaque build up after 12 months without traditional flossing. Highly recommend for those with braces however since my braces have been removed I use normal floss with I believe is the best option.
- Verified purchase
DON’T WASTE YOUR MONEY
It’s a clattertrap and produces minimal pressure. Had to floss with tape after using it. Should have bought a Philips. It gets one star because I can’t give it less.
Price is too much
I had this for over 3 years now. I bought this because most of my family have crowns that cannot be flossed. I must see the plastic that this tank is made of is the cheapest one you can find as it simply eroded on the bottom and gone cloudy. There are definitely cheaper options out there most of the heads are a little bit useless. For a 150 dollars they could have made water tank out of melamine or plastic used for drinking bottles at least. Stupid me. Usage is once every 2 months
It failed and the company tried to fob me off.
I bought this machine over a year ago after a dentists recommendation. I used it about once a week. It is probably better than floss in some respects but a lot worse in others as it does not remove much plaque, but it does get bits of food that hide in between teeth and gums. The water tube failed and came apart near the hand piece rendering the machine useless and totally unusable. I phoned the company and they immediately tried to sell me parts when clearly the machine is faulty. In my opinion the machine is poor quality and the company avoids responsibility therefore I would not recommend the waterpik under any circumstances.
Purchased in November 2017 for $110.00.
You know all those kitchen gadgets that you have in your kitchen drawers and never use, well this is the equivalent in your bathroom drawer. Great in theory but in actuality it did less than dental tape. I expected my teeth to at least feel cleaner than using tape but that wasn’t the case . I would save your money and buy a good quality dental tape and a good quality toothbrush and just replace it regularly . Definitely not worth the hype and very messy to use.... expect to spend time cleaning sinks etc .
The best invention by far for people with braces!
I have had braces for a year and a half now and should have them for another estimated half a year. The Waterpik ensures that my mouth is clean, and no food that may be stuck behind my braces.
Purchased in October 2017 for $300.00.
For sure has improved my oral health. You would need to use it to see how much stuff actually is stuck in the teeth and gums that one probably isn’t aware of.
I like that it’s a strong running machine that is consistent with each use. Has many different tools for different purposes so is nice to have those options.
The only downside is there aren’t enough places in the lid to store the tools so there is one extra that just gets shoved in there. Not a big deal though. A good machine. Happy I have it and highly recommend.
Questions & Answers
There is a toothbrush tip
Included and box states that it has ‘convenience of brushing and flossing at the same time.’ Does that mean it will replace my toothbrush as well as flossing?
I tried it but personally prefer regular toothbrush and then water flossing. The problem with this attachment is that bristles are in a way of water pressure and then all you really doing is brushing with water.
There is water leaking out of my waterpik water flosser where you insert the brush into the handle. I have pushed it firmly in and water still runs out all over my clothes it want tighten up at all. Thank you!
I haven't had this problem. Are you holding the handle facing down towards your teeth or up? If you hold it upwards, then the water will leak out. Also the end of the tube should be in your mouth before you switch it on and whenever the machine is on. Maybe it's technique or maybe you have just been unlucky and got a faulty one. There are one or two videos on YouTube which may help. Sorry I can't be more help.
Marie, I never had that problem, but you might need a new handle with attached cable. You can buy them -I think at Harvey- and to fix it is simple, just 2 little screws underneath and replace the part. Normally if you don't insert the mouth piece fully it leaks, but you seem to do it correctly. Good luck and I hope this helps you
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