Orana Car & Truck Rental

Orana Car & Truck Rental

 Verified
Orana Car & Truck Rental
3.7

18 reviews

PositivevsNegative
67% · 126 · 33%

Received Booked Vehicle
  • Yes
  • No, I received a worse vehicle
Value for Money
4.0
Transparency
3.7
Customer Service
4.1
Booking Process
4.3
Vehicle Condition
4.1

Reviews

18 reviews
Lisa
LisaMid North Coast, NSW
 

Great staff

I recently was travelling interstate and needed to hire a car, the ladies at the Oxley branch were amazing staying open late on Sunday afternoon as I was running late. Process was quick & smooth. Extremely happy with service at Oxley Show details
Vehicle Condition
david
davidSydney, NSW
 

Awesome service and great follow up with kindness and care

I made a last minute decision on a recent Saturday afternoon to hire a truck to assist in a move.
Angela assisted me with my phone enquiry and Sharon greeted me upon arrival at Castle Hill.
Sharon took me through the paperwork and explained the operation of the truck and rear lift. She reminded me (several times) to make sure that my e-toll tag was operational. She even called me to ensure I had it working.
When I was running late to return, she advised me on where to refuel.
The truck was great, newish, easy to operate and performed well…except fuel costs blew out! Be aware of MUCH higher consumption than for a car or 4wd.
A fabulous experience, and I look forward to hiring from Orana again. Show details
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Jenn
JennSouth East Queensland, QLD34 posts
 

Love these guys

I have rented vans and the small Hino truck from Orana in Brisbane at Moorooka many times. Great value, great service and really easy. Show details
Vehicle Condition
lyndave2005
lyndave2005
 

Great customer service

Whole process was easy from.start to finish. Great friendly customer service..prices are hard to beat!! Show details
Vehicle Condition
Dillen O.
Dillen O.
 
Kevin J.
Kevin J.
 

Rental car

Awesome service , the price was best around and so easy to deal with ..
Def use again ..

Thanks Artarmon Show details

Transparency
Booking Process
B Newberry
B NewberryAU11 posts
 

Truck rental

Castle Hill depot
All round good experience, I had a small issue which was rectified fast and courteously. The
4T truck with tail lifter performed well and was clean & appeared well serviced, staff were friendly & professional, facility clean and inviting. Communication and rates were excellent and would recommend and use again. Show details
Transparency
Age
AgeSydney, NSW
 

First time using the service and it was great

First time using the service. It was simple to book, confirmation came through quickly. The hino truck was exactly what I booked, was clean and performed well. Front desk staff were friendly and helpful. Making a payment was straightforward. Overall a great and hassle free experience. Show details
HOBBIT
HOBBITTURRAMURRA47 posts
 

Absolutely deceptive

Hired a vehicle last week and just before returning the vehicle I filled up with fuel but on approach to the depot I noticed the fuel tank indicator lost 1 bar. I told the staff what had happened, expecting a reasonable response, but they insisted that I hadn't filled the tank and then instructed me that unless I drive to a petrol station I would be charged $60+ for them to fill it.
They were completely unreasonable so unless you fill up RIGHT NEXT DOOR to the depot, you will be charged a fee of $60+ for them to 'fill' it.
Shameful.
Orana Car and Truck Rentals
Orana Car and Truck Rentals   DM   
More

We are sorry to hear about the issue you faced with the fuel, please could kindly call us and ask to speak to a manager? Once we know which rental this relates to we will do our best to reach a fair outcome.

John Bock
John BockSouth East Queensland, QLD2 posts
 
Orana Car and Truck Rentals
Orana Car and Truck Rentals   DM   
More
Aidan
Aidan
  Verified

brilliant service

The car was great-perfectly good clean and tidy and just what we needed.The price was approx half the cost for the big companies but the service during hire and particularly after the hire was absolutely first class.Prompt efficient and helpful.I will not look anywhere else when I come down again to see my son and his family Show details
B.Thomas
B.Thomas2 posts
  Verified

This is a scam!! Avoid!

There trying to charge me 2800 for a barley visible minor surface scratch, I’m in the process of getting lawyers and the ombudsman involved, very misleading and the collude with the insurance to over charge minor scratches Show details
Mike
Mike
  Verified
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Michael S
Michael SSouth East Queensland, QLD3 posts
 
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Lisa
LisaSydney, NSW2 posts
 

Honesty with patience!

Genuine assistance offered throughout the whole process at the Wolli Creek branch!
The staff deserve a gold medal in customer service! Such great people!Towards the finish line of a gruelling day of moving my partner could not find a petrol station and was in a self made panic, the staff remained calm and humorous while giving directions to us.
No hidden costs.
Budget friendly and trustworthy business! Show details

Questions & Answers

No questions yet

Details

CategoryDirect Car Hire
Service TypeDirect Car Hire
Hire Vehicle typeCars and Vans & Trucks
Hires To People aged 21 - 24 yrs
Locations NSW and QLD
Airport Shuttle Service No
Visit official website

Contact info for Orana Car & Truck Rental

Mon8:00 am - 5:30 pm
Tue8:00 am - 5:30 pm
Wed8:00 am - 5:30 pm
Thu8:00 am - 5:30 pm
Fri8:00 am - 5:30 pm
Sat8:00 am - 4:30 pm
Sun8:00 am - 4:30 pm

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