Consistently, the worst internet experience I have had
Every transaction that has been attempted has been confused, thwarted, contradicted by staff even after phone calls and live chat.
I was asked by RR to provide the name of the person who told me to via live chat to deposit money into the RR account for forwarding and needed not only the date but the TIME of the conversation.
There was no way I was able to even retrieve the live chat history and so this was futile.
The last live chat I had, the rep said they did not receive any email from me (when I sent it the day before) but when I posted t...he actual email content and the email address I sent it to, they came back and said they did receive it. NEXT, for weeks on end RR kept telling me that the mobile number I provided was INVALID even though I hade CALLED the number and spoken to the recipient to be sure the number IS valid. This was the first experience with RR and it already nearly did my head in!
- Verified customer
Worst possible remit company going around. They will actively seek to hit you with extra charges and fees wherever possible and make these fees unfair and unjust. I will never do business with them again and hope this reaches many others and prevents them from signing with such a dodgy company.
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