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Rocket Remit
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- 29 reviews
- 18 likes
best and only way to transfer funds
I have been using Rocket Remit (mHits) for about 4 years and besides a couple of hick ups and me sending funds to the wrong phone number all have been 100% and I wouldn't use another carriage to send dollars
I would recommend them to any one and Harold and the staff are always there to help and assist
Keep up the great worl
Not as good as what you think
If your account is suspended for compliance inspection. Wouldn't you think there would be a safe guard to prevent more funds from being untouchable until some expert decides removing suspension
Yes l have telephoned this morning only to be told someone will ring you back. So far no one has bothered. Now my situation is becoming desperate with your seriously deficient customer service. A cont...
Read moreact advising the resolution would be most welcome, and a or a warning that any funds in Rocket would be frozen. A simple remedyAmazing service
Rocket Remint is one of it kind that provides timely, convenient, and transparent mobile transfer via a simple SMS text. Moderate fee with an excellent conversion rate that I put a smile into my friends and loved once.
One of the most important things I love about Rocket Remit is their user-friendly platform that is so easy for any layman out there to navigate through and have their money send within a matter of seconds. Once you register you just sent money via SMS text at the convenience of on your mobile.Need help! their customer support team are awesome
Excellent Service
Fast and Reliable service. Good Customer service. The money is received in less than a minute once sent. Customer service team gives the best suggestions and are always there to help when there is an issue.
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Rocket remit a company of excellence
Only International company that i know that knows how to look after its customers ....Always helpful considerate and promote understanding the needs of others with excellence that can not be questioned only admired would and do recommend them to everyone...
Kind Regards
Michael
Hello Michael,
Thank you for taking the time to write about your experience. We appreciate that you have placed your trust in us to send money to your loved ones overseas. It's our pleasure to assist you at any time....
Read more The Rocket Remit teamThis is great ,am glad I found Rocket Remit
Rocket remit is the easiest and most reliable way to transfer money ,trustworthy ,quick respond to any email or phone call or even any challenges .I would never think how easy it is to transfer money overseas.
Keep up the good work ,the name says it all ,( you Rock )
Hello Jeanine
Thanks again for being a loyal customer and writing this awesome review. We're glad that customers like you are having a great experience at Rocket Remit! ...
Read more Thank you again for choosing and trusting Rocket Remit to send money to your friends and loved ones. The Rocket Remit teamMoney transfer without stress
The most efficient effective and enterprising money transfer company in the world. Nothing is too much trouble and with a friendly results driven philosophy what more can you ask for. Thank you so much to the whole team for job well done.
Hello Heidi,
Thank you for taking the time to give us your feedback. We really appreciate it. It's our pleasure to assist you at any time....
Read more The Rocket Remit teamRelated Articles
The best Service is RR
I have be using the services of mHits initially, almost from the beginning, then to RocketRemit, and their service is constantly improving .
YES..I have some frustrations, particularly with very late hour responses when Canberra office is closed, but I know that that I will always get a helpful response.
Hello George,
Thanks so much for your positive feedback. We really appreciate it! It's our pleasure to assist you at any time. Yes, we realise timezones can sometimes be an issue. We do offer live support up to 10 pm AEST....
Read more Thank you also for placing your trust in use to send money to your loved ones. The Rocket Remit team- 2 reviews
Consistently, the worst internet experience I have had
Every transaction that has been attempted has been confused, thwarted, contradicted by staff even after phone calls and live chat.
I was asked by RR to provide the name of the person who told me to via live chat to deposit money into the RR account for forwarding and needed not only the date but the TIME of the conversation.
There was no way I was able to even retrieve the live chat history and so this was futile.
The last live chat I had, the rep said they did not receive any email from me (when I sent it the day before) but when I posted t...
Read morehe actual email content and the email address I sent it to, they came back and said they did receive it. NEXT, for weeks on end RR kept telling me that the mobile number I provided was INVALID even though I hade CALLED the number and spoken to the recipient to be sure the number IS valid. This was the first experience with RR and it already nearly did my head in!Hello Anna
We are very sorry to hear we didn't meet your expectations...
Read more Please note that our service is subject to our terms and conditions. The overseas recipient must be registered with a compatible m-wallet or e-wallet operator in the supported country. Even if it is an active phone number the beneficiary also needs to be registered with our receiving partner otherwise the transaction will not be successful. We do highlight this on our webpage. We do understand that sometimes customers would like to transfer less money. We do consider decreased sending limits on a case-by-case basis which this is subject to application. Sometimes also our receiving partner may impose a minimum send limit on us. Your feedback is highly appreciated and will help us to improve our service. We hope your recent experience does not prevent you from enjoying our mobile money transfer again in the future. We have also noticed that you accepted our multiple promotion cash bonus money and have successfully sent money using our service since you made this review. If you have any issues you wish to raise please reach out to us at hello@rocketremit.com. Thank you. The Rocket Remit team.Find out how Rocket Remit compares to other Money Transfer Services
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Dodgy company
Worst possible remit company going around. They will actively seek to hit you with extra charges and fees wherever possible and make these fees unfair and unjust. I will never do business with them again and hope this reaches many others and prevents them from signing with such a dodgy company.
Hello Michael,
We are very sorry to hear we didn't meet your expectations....
Read more Unfortunately from your review, we don’t understand what your particular issue is. Our fee and charges are transparent and listed on our website as are our terms and conditions of use. We are generally rated in the top 3 best rates for most countries as verified by the World Bank. See the World Bank comparisons here: https://remittanceprices.worldbank.org/en/corridor/Australia/Pakistan Rates are real-time and vary depending on the time of day and international fluctuations. Also, there is no fee for Pakistan, India or Bangladesh. Other countries have a $5 fee regardless of the amount sent. We are not sure what difficulties you have had with our service as we cannot verify your identity or that you have actually used our service. Please do not hesitate to reach out to us at hello@rocketremit.com so we can verify your experience and validate your review. The Rocket Remit teamQuestions & Answers
Is it possible to get a whatsapp SMS when sending money with rocket remit as phone Connection is not always good
I dont deal with them any more BUT send them an email and ask them
I found them not to be helpful any longer
Hi Marcel,
Thanks for providing this information about your experience. Our service is designed with SMS code. We’re committed to improving our services so your feedback is important to us. ...
Read more We’ve passed this over to the relevant team for you. Please do not hesitate to reach out to us via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com. We are always here to assist. The Rocket Remit team.Get an answer from our members and Rocket Remit representatives
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Hello John,
We are sorry to hear that your experience was far from excellent. Please understand that as a money transfer company, we have to make sure our customers are using our service responsibly ...
Read moreand legally for us to continue offering a reliable way to send money.