DO NOT BUY!!! Its a terrible product. All Ive had is trouble with it. Constantly freezing and dropping out of range even if Im in the room next door. Seriously wish I could get my money back!
I have been using for 6months in my 3 bedroom house and often take the monitor outside while I water my garden or hang out washing, and have never had a n issue with connection. The parent unit stopped working on Thursday night and Oricom replaced it on the spot
Purchased in March 2019.
I hate this monitor!!!!!!
This is a piece of crap! I paid $300 for a useless camera and monitor that constantly drop out of range I am so over it! I will never buy oricom again and dont ever recommend it!!!
DON'T BUY THIS PRODUCT!!!!!
I wish I could give this no stars. The product is useless. It constantly drops out in our small 2 bedroom apartment and we are unable to fix it following the advise of customer care. It will reconnect again only to drop out after a couple of minutes. We are told the problem is that wifi interferes with connection but how can a product made to monitor babies not be able to be used with wifi - we live in the 21st century and everyone in our apartment block has wifi. What am I going to do - ask them to turn it off so a terribly made monitor works?...?? Now after spending $270 we have to purchase a product that can actually do the job. Please don't buy this item - its a huge waste of money. Also Oricom don't tell me to contact customer service. I already have several times without any result beyond "reset the monitor" which doesn't work for long. What useless information.
Waste of money
Always drops out of range and have to keep pairing it, camera constantly trying to point down which creates a constant annoying noise. Very frustrating when it should be something simple to use
Purchased in March 2018 for $420.00.
Great camera easy to use.
Love this camera easy to use great battery life the picture day and night is clear.. audio is great. We have been using this camera for 2 years..only fault we had was when our child pulled the cord out and the inner pin came out rendering our screen useless..was so happy with the actual product we repurchased ..but take more care were we leave it when on charge
So many problems. Customer support don't answer.
This monitor has been the most unreliable device I have ever purchased. Once again it is constantly displaying the 'out of range' signal. I have to re-set it dozens of time. Customer service often don't answer and call back later (which is generally inconvenient for mothers with babies!)
Easy to use, good quality
I purchased my oricom video monitor SC850 after reading reviews on the product and thought this one would best suit our needs.
I needed something with long range as we have a 2 story house and we spend a lot of time outside, as our property is rather long we wanted something that would work.
I am happy with my purchase, it does everything I need it too and when we have another baby we can hook another camera up to it without needing to purchase another monitor as well.
The only thing that irks me about it is if I accidentally hit the music button music will play upstairs and it’s rather loud and startling.
But apart from that it’s everything we need.
Had the unit for a couple of years - had been repaired a few times under warranty and it still is playing up. I've been bearing with it but now have had enough. Picture is grainy, constantly drops out and wakes me in the middle of the night and last week started freezing. Also sometimes the sound indicator shows that there is a sound - but no sound comes out. We have 2 cameras - theres no functionality to have both on the same screen - only option is to scan between the two - when scanning it makes a noise and thus not useable at night. Due to ...this we only use the one camera - wasted money on the second for my second son. Received absolutely rude customer service and was told that to fix my problems i need to switch off the camera anytime the baby isnt in the room. When I said that its fixed to the ceiling I was advised to turn it off at the wall (again - not possible given that my husband ran wires through the wall to make it look nice and i cant access the power point). Tonight is also an absolute doosey - instead of hearing my baby cry through the monitor it sounds like Darth Vader is in his room - horrible croaking noise that i cant fix even by resetting the monitor. Guess i'll have to grab the ladder and switch off the camera again tomorrow - until then Im hoping my child doesnt wake up again.
Product is great, but customer service is absolutely superb
Video image and audio is perfectly fine. I use it from about 2 rooms away and the range works fine for us.
Reasonably easy to setup. Have had no issues with it so far.
I did accidentally leave the metal cord part in water and it started to rust (my own fault). It eventually stopped working but customer care helped me replace it free of charge. Superb.
Terrible customer service! Broken screen and they said to bad!
A massive black circle randomly appeared in the middle of the screen, was sent of to oricom to look at I got a call saying, we are not repairing it as you have caused the damage. It has a 3 year warranty and it was a $300 monitor and the lady pretty much said bad luck.
The lady was so rude didn’t even try and help me out! What’s the point in purchasing an expensive monitor with a good warranty if you aren’t able to use it!
So disappointed. This is also the second monitor I have bought, the first one broke but it wasn’t as expensive so I just let it go!
I would never ever recommend this brand to anyone and will never ever purchase oricom again.
I haven't had any issues with this monitor. The battery lasts a while but I mainly have it connected and I leave the screen on all night. The sound is great and the night light works really well. The big screen is a plus as well. Would recommend.
The reviewer stated that an incentive was offered for this review
The best monitor for multiple babies and rooms
So glad we purchased the pro on 850. The size of the screen and the fact that you can have up to 4 cameras is amazing. We have 2 kids but 3 cameras as one is in the lounge room so I can keep an eye on the kids if upstairs.
Purchased in October 2016.
The reviewer stated that an incentive was offered for this review
- Verified purchase
Best Thing I bought for piece of mind
I have used this product now for both my last two babies and it’s been a god send.. I have 3 cameras set up, 1 in each bedroom and 1 in the play room, so I can see both my girls at all times. The features of being able to talk to my children through the monitor is amazing and perfect for soothing bubs when she wakes. Was easy to install and use and understand. The only downside to this product is that the battery seems to die quicker than I would like
I have used this monitor for almost two years and absolutely love it. Only recently has the sound begun to not work and after a very quick call to customer service, a replacement has been organised and I'm very happy with the way it has all been handled. Would definitely recommend to anyone!
Purchased in May 2017.
Perfect, has all the features we need!
Love the fact that the camera can be angled and controlled from the parent unit. It's got all the features we wanted: temperature, night mode, you can adjust how sensitive you want it to be to noise, parent unit has a good size screen. We had problems with the range at first, but customer service was great and we got it fixed & now there are no issues!
Would not recommend - terrible customer service.
Bought the monitor a little over a year ago and towards the year mark battery life became non existent, on full charge wouldn’t even give you a half hour of screen time and then the screen started to get white lines and black circle mark making it basically useless for viewing anything.
Tried calling customer service several times to which I was consistently reverted to leave a message.
Emailed customers service supplied all documents request and image of screen and issue with battery only to be told that from the image they have been able to a...
Purchased in March 2018 for $220.00.
Terrible range- very disappointing
As most people have said on here the range of this camera is horrible. My husband has rang customer service several times and all ‘environmental issues’ solutions offered have not worked. So disappointing and extremely stressful when you’re trying to watch your baby sleep and your minitor keeps flashing out of range. I’ve had the monitor for 4 weeks and have not had one night where it has worked properly. My bedroom is less than 20 meters from our lounge room where we sit. A real let down. If you can offer any other suggestions Oricom could you...please do so via writing as a response to this review. Looks like most people are experiencing this problem so instead of saying contact your customer service (extremely hard when you have a baby!!!), maybe you could offer some practical answers on this review that everyone could try.
Purchased in March 2019.
- Verified purchase
Terrible range - worth a shop around
I am so disappointed with my unit and since moving to a bigger house I’m now having to shop for a monitor that can transmit from one end of my house to the other.
In my very small unit I was always unhappy to not been able to use my microwave while my baby was sleeping and not been able to take my unit out to the outside table (maybe 15 steps from my sleeping baby) but now that I have moved it doesn’t even reach from my daughters bedroom to mine!!!!! I have to sit it on the landing at the top of the stairs and turn the volume up!
Very disap...pointed VERY disappointed my advice to you is please shop around and ask questions about range as it’s a monitor for a reason and if you can’t move 15 steps from the sleeping baby’s door it’s probably not worth the price tag.
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Questions & Answers
What is the range on the 870 please? We have a lot of steel in the construction of our two story house and the children are two flights below us. Will it reach? Thank you
Hi there, thanks for the message. The listed range of the SC870 is up to 300m, measured in line of sight which is the only accurate measurement of range, as all houses and environments are different. We hope that helps. All the best, Oricom Baby Care.
Hi, for some reason I can't hear anything on my monitor but I can see everything. The volume has been turned right up and still nothing. However it does now have a picture of the volume with a x next to it. How do i get rid of it? There is nothing in the instructions. Thanks
Hi Chrissy, thanks for the message. For this one, we would recommend that you give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom Baby Care.
Hi, our monitor is constantly beeping that the room is 32 degrees when it clearly is not. Thermometer must be faulty. Any way to fix this please?
Hi Louise, thanks for the message. We are sorry to hear of your experience and would love to look into this for you. Please give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist you in this. All the best, Oricom Baby Care.
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