- Verified purchase
Great customer service, not so great product
We owned this system for about 3 months until the screen's USB port wore out from every day use and would no longer charge.
To be honest, it's pretty disappointing quality for the price (even though Oricom is an Australian company and the price will understandably be higher)
HOWEVER, the customer service was great. Oricom gave us a replacement unit the same day (via baby bunting) and we chose to upgrade to the SC870.
- Decent range, never had an issue inside the house (medium side 3-bedroom house)
- OK battery life - it would last most of the night. Iusually had to plug it in to charge in the early morning
- OK screen, it was clear and legible in most situations...
- Verified purchase
Camera stops panning after 1 month
Camera stopped panning after a month. Googled to troubleshoot and found countless others with the same problem. Wouldn’t offer refund. Only replacement. When I asked if I could get a refund if the second camera fails I was told I was outside the purchase warranty for a refund (I purchased on sale in Nov 2019, baby born was in January 2020, we only started to use the Camera in May when baby moved to the cot.) I wish I had read the reviews prior to purchase.
Costumer service was not helpful at all!
I purchased this monitor for quite a lot of money, and the charging port at the back of the monitor has broken after only 4 weeks of being used. Oricom refuse to replace it even when under warranty. Very poor quality and horrible costumer service.
Oricom Secure 895 baby monitor is absolutely useless and not worth the money you pay!
Video monitor quality is absolutely average and that's about the most useful thing in this product. It does the job - you can see that your child is still in the room but movement lags and view of your child is very blurry.
Onto the parent unit. Firstly, the charger for the parent unit never worked from the moment I took it out of the box. I called Oricom and they sent out a new charger. It's now broken again after three charges. Trying to call Oricom this time has been unsuccessful, put through to voicemail twice after holding for 15mins each...time. The functions don't work. Even on the lowest setting, my VOX function goes off every 2-5mins saying sound alarm even when the room is empty. Motion setting is also useless because it alternates every other 2-5mins with the sound alarm. So I can't mute the parent unit and rely on motion and sound alarm because it would literally keep me up all night. Instead, I have to keep the volume on for the whole night on low, which plays annoying static noise and I can barely hear when my LO cries. Leaving this on all night obviously then drains the battery. Which you can't charge, because the chargers are faulty. Every time I psych myself up to use it again, I regret it and give myself a huge headache. Leave this one on the shelf, people.
Look elsewhere and save yourself the trouble!
We've had intermittent issues with this product where the receiver just doesn't receive a decent signal from the camera and all we hear is a loud crackling of static.
Stupidly we decided to purchase a second camera seeing as we already had the other one. Well the second camera won't even show a picture...the room is only 4 metres from where we are and we can't even get a signal. Absolute rubbish product and the fact that they are allowed to sell it at that price is a disgrace.
Save your money and look elsewhere. I wish we did.
A Dream For A Wriggly Kid
While I’d still say that the visual component of this baby monitor is unparalleled and absolutely phenomenal for a wriggly kid - I’m sorry to report the audio is abysmal on the parenting unit. It just cuts out willy nilly, mid cry, mid conversation..
I contacted Oricom and their customer service was great, they sent me a replacement immediately for which I was grateful.
However the replacement did the exact same thing.
I moved the parent unit around the house to make sure the signal somehow wasn’t being disrupted in our (very...
Worst Baby Product I Own
This monitor has caused more stress than good. We are already onto our second monitor as the parent screen charger has stopped working. Tonight our new monitor has just stopped charger through the night and the screen has gone flat. Oricom make it very difficult to get a refund or exchange and instead ask questions like are you using the correct charging port and try to make it your fault that the product is faulty.
Monitor has terrible battery life. I feel like I constantly have to plug it in for it to work for a few hours which defeats the purpose of having a monitor if i can't take it with me half the time.
The lullabies barely work for baby to hear. It's also frozen a few times and it's brand new.
- Verified purchase
May break, may not...
Device is ok to set up, the sensor pad is excellent - the parent monitor is prone to break, easier to deal with Oricom than with Baby Bunting. A bit complicated to deal with the support line, but they do ring back and work to resolve the issue. I've changed this review because they are doing the right thing by sending me out a new parent unit and battery - warranty good for 3 years. So let's hope this next one works longer than 4 months hey ? $100 per month of use.... sad really... buyer beware is all I'm saying...
- Verified purchase
Really unhappy with this monitor. Its one of the most expensive monitors on the market but it has to be one of the worst. I bought this monitor a few months before my baby was born so by the time I got to use it last month, it was too late to return it.
The image quality isn't great compared to some other monitors and even if it is daytime, the monitor is black and white instead of colour. The image in colour is blurry as well.
The lullaby function can't be used as it's super loud on the parent unit but can barely be heard from the camera. ...The camera can pan up to the ceiling but doesn't go far enough down so I cant see my baby in the cot with this camera without having to somehow mount it high on an angle which makes it pretty useless. I've been using this monitor for a month now and have had issues where half the time the zoom button doesn't work and sometimes the monitor screen goes black. Now the camera won't go left or right when pressing the buttons.
- Verified purchase
Would give -5 stars if possible
Tiny field of view. Doesn't look down at bub but can look at the ceiling. Constant feedback if you want sound on. Bright lights on monitor cant be turned off.
Really disappointed in this monitor
Really disappointed in this monitor. I have had the monitor for two years. The first time round I needed one replaced under warranty as the screen suddenly turned green after a few months and could not be fixed.
Everything worked fine and then Ive since had my second baby and the monitor freezes on an image regularly or the screen is entirely black. Also the charge lasts less then 5 minutes now. I also have the same issue with the sound and the lullaby being overly loud on the monitor but barely a noise in the babies room. Seems to be problem after problem with this monitor. Will be doing more research to go buy a different brand now!
Rubbish product - camera flicks from black and white to colour even in a fully lit room, lullabies can't be heard through the camera but are ridiculously loud through parent unit, if baby cries the sound is extremely muffled and hard to hear. I've called up and support have sent me a replacement camera which was worse than the first one and then a whole new unit which is equally bad so now they're 'testing' one before they're sending it to see if it's just the design or if there is an issue on my end (which I'm sure there's not).
Bottom line I wish I'd never bought the thing and I'll have to buy a different one before baby goes in his own room.
The lullabies/white noise and the left button don’t work. The display also keeps flickering between colour and black and white even though the room is well lit during the day.
Why oh why are baby monitors so crap?
Bought this model after a poor experience with Vtech, and no better.
With two cameras connected, the parent unit doesn’t go to sleep, even in ‘VOX’
No split screen
Constant static buzzing from the unit, from both cameras
Love it this monitor
Great picture and sound quality! Love that I can move the camera around by pressing a button too. Never had any issues with it. Very easy to set up, camera connects to monitor automatically.
Purchased in February 2019.
The reviewer stated that an incentive was offered for this review
"Dont bother with this Baby Monitor!!!"
Absolutely disappointed with the oricom SC895. Bought this unit yesterday and had issues with the display not showing up in colour. Lullaby was very low on the camera and very loud on the parent unit when adjusted. What parent would want to listen loudly to lullabies. Went back to Baby bunting and replaced for a new unit. Surprise surprise now this one has no sound from the actual camera. Oricoms only suggestion for no sound in the troubleshooting manual is to turn up the Volume??? People are not stupid, this is not a troubleshooting solution. ...We are very disappointed as I have an Oricom Video Monitor that is 11yrs old which I absolutely loved and was hoping to upgrade with this trusted brand again. Not sure if Oricom has dropped the ball on this monitor but clearly we must have bought a dud from a bad batch. Or this type of monitor needs to be removed and reviewed before selling to customers. Going back again tomorrow for money back as we have essentially lost out on the eofy sales, so thanks for that. We may get our returns on faulty goods but dont see any compensation on petrol and the time wasted for a mother that is due in 1 month time.
Depends on which unit you get from the store
The first Oricom SC895 we purchased was broken - there was no sound and the zoom function did not work. We called Oricom, they were great and gave us a reference number to get it replaced from where we purchased it. The second monitor we got was much better however the sound is still of low quality and is very quiet and muffled. I wish we could turn the sound up further as I have to pay close attention to be able to hear the baby making sounds even when it is on maximum volume. It's possible we got another dud monitor but I cannot be bothered to go through the process of returning it again. The video itself is great, love the night vision and large screen. If the sound was louder I would give the monitor a higher rating.
Purchased in June 2019.
Questions & Answers
My husband and I are trying to work out how to wall mount the camera. We’ve bought the wall mounting bracket from Oricom but unfortunately can’t figure out how it works and there were no instructions sent with the bracket. I’ve also checked the manual but no mention of wall mounting there. I have already emailed Oricom about this but haven’t received a reply as yet. I should probably mention that mounting the camera on the side of the cot is no longer an option now as our little man has been knocking it down.
We are having the same issue. We have bought the wall mount for the SC895 monitor but can’t figure out how the camera screws onto the wall mount either. Some advice would be greatly appreciated.
Hi there, please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom Baby Care.
Just wondering why the camera zooms in so much, I have trouble trying to place it in the nursery to see my baby. Only option is to look directly at his face as it’s so zoomed in. Only gives you another option to zoom in even more.... is there a way to fix this as it’s becoming an issue as my baby gets bigger With limited places to set the camera up and your wall mounts aren’t very good. I think oricom needs to get with the times I bit better for all the money spent I find it a waste to be honest.
Hi Jess, thanks for the message. We would love to discuss this with you, so please reach out to our locally based team on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to troubleshoot with you and assist. All the best, Oricom Baby Care.
The battery life Is shocking! It says it lasts 8 hours battery but doesn’t even last 2 hours!
Lullabies play from the Monitor rather than to the camera, that’s just pointless!
However, My biggest concern is the battery! Someone please contact me to replace or fix.
I had the sam issue before my monitor broke after only 4 weeks of being used. We had to have it plugged into the power so it wouldn’t run out through the night. My advice would be never to buy Oricom products. They are very poorly made.
Hi Lucy, we are disappointed to hear of your experience and would love to troubleshoot with you to have the unit working as designed. Please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom Baby Care.
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