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2Origin Hybrid Pro Mattress

Origin Hybrid Pro Mattress

 Verified
2Origin Hybrid Pro Mattress
4.6

705 reviews

Positive vs Negative
92%8%
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Sleeping Position
  • Side
  •  · 
  • Back
  •  · 
  • Front
Adjustment Period
  • Days
  •  · 
  • Weeks
  •  · 
  • Months
  •  · 
  • I never got used to it!
Perceived Firmness ?
  • Very Soft
  •  · 
  • Soft
  •  · 
  • Medium
  •  · 
  • Hard
  •  · 
  • Very Hard
Pre-existing Neck / Back Issues ?Yes · No
Caused Discomfort ?Yes · No
Heat Retention ?Yes · No
Sagging ?Yes · No
Value for Money
4.5

 AI reviews summary 

The Origin Hybrid Pro Mattress is highly regarded for its ability to alleviate chronic back, neck, and joint pain, with many users reporting significant improvements in sleep quality. While the general sentiment is overwhelmingly positive regarding comfort and support, there is a clear divide concerning the mattress's firmness level and the quality of customer service.

Pros
Pain Relief: A significant number of users report that the mattress effectively eliminated or drastically reduced long-term back, hip, and neck pain.
Motion Isolation: Reviewers frequently praise the "zero disturbance" feature, noting they cannot feel their partner moving or getting out of bed.
Temperature Regulation: The cooling technology is a standout for many, with users in warmer climates specifically noting it stays noticeably cooler than traditional memory foam or latex mattresses.
Value for Money: Compared to high-end retail brands, users find the build quality and 15-year warranty to offer excellent relative value.
Cons
Weak Edge Support: A recurring complaint is that the edges are too soft or "crumbly," making it difficult to sit on the side of the bed or causing a sensation of rolling off when sleeping near the edge.
Inconsistent Firmness Ratings: There is significant disagreement on firmness; while marketed as medium-firm, some find it "hard as a rock" while others describe it as too soft or "spongy."
Customer Service and Delivery: Multiple users reported poor communication, significant delivery delays (sometimes over a month), and a difficult returns process involving third-party charities.
Durability Concerns: Several long-term users noted the mattress began to sag or develop permanent "dips" within 5 to 12 months of use.
Verdict

The Origin Hybrid Pro is an excellent choice for sleepers seeking targeted lumbar support and effective motion isolation at a competitive price point. However, prospective buyers should be aware of potential issues with soft edge support and a customer service department that can be difficult to reach if delivery delays or return requests arise.

5 Rose Khan  · I had neck and consistent back pain. It worked wonders, I dont get any back pain anymore. I am telling the truth seriously.
5 Tashi Gyeltshen  · Quite effective for sore back. I would recommend it to everyone.
5 Sandy age 70  · So far, so good. I wish they made caravan mattresses.
4 Johanna  · Very comfortable and supportive takes a bit of getting used to trying to sit on edge not supported at all
5 Mxsander  · After waiting for years for a new mattress I am in love with my Origin mattress
5 Darryl  · Very comfortable, it is new. A true test of a mattress really is time, how will it hold up in 5 years' time? we can only wait and see
Brendan
BrendanQLD5 posts
  Verified Hybrid Pro Mattress

I bought this mattress after seeing how many 5 star reviews it had. I found it to be too soft the first night and it has gotten worse. I put ply under it to try and remedy waking up with a sore back but it did not fix the problem. Shortly after my purchase I was offered cash for a 5 star review which told me everything I needed to know. I will be getting rid of it and going back to an inner spring matress. Show details

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Kerrie B
Kerrie BWA5 posts
  Verified Hybrid Pro Mattress

Supposed to be medium firmness but hard as a rock! Despite having a "pillow top", I had to buy a separate pillow top to try and sleep on this brick. Have had nothing but back and hip problems since purchase. If you have an hourglass figure, do NOT buy this mattress as it does not mold to, and support your curves. Show details

Origin Mattress
Origin Mattress    

Hi Kerrie, Thank you for sharing your feedback, and we’re sorry… Read more

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Reviews with attachments

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Rory S
Rory SQLD
  Fair Incentive Queen

The Origin Hybrid Pro Mattress has been a game changer for me. I've improved the amount of sleep I've been getting and increased the quality of the sleep I get. As an Australian Olympic Weightlifter, recovery is my main focus and getting quality sleep is the best thing for me and my training. This mattress has genuinely helped me with my training, and it's been so cool to see the positive impact from my new mattress and pillows. Show details

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GS G.
GS G.
  Fair Incentive Verified Hybrid Pro Mattress

Our previous mattress was giving us lots of body pains. It was very plush and doesn't have back support. I was looking online for a mattress in a box and I don't know why I get so interested in Origin Mattress given there are so many Ads popping out on my screen. It was really a good decision getting Origin Hybrid pro Mattress. We also upgraded… Read more

from Queen to King and Oh! it's very very comfortable!!! Even my teenage daughter love it. We are having this mattress since late Oct last year and we could say it's getting more comfortable each day. It took maybe few weeks before we get adjusted to it. Initially felt firm but now feeling medium-firm which is perfect. We will definitely recommend it for those people who have severe pain. We're having much nicer sleep and we feel better having this mattress. We will definitely buy a new one for our other rooms. Thank you Origin. :)

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Diane Thompson
Diane Thompson
  Verified Hybrid Pro Mattress

I was quite unsure of purchasing a mattress online, it’s quite an expensive item to buy without seeing or testing it. I was so pleased with it though, it didn’t take time any time to get use to, except I wasn’t expecting it to be soft sided and nearly fell out twice while getting up, highly recommend this product, even the dog liked it so it must be good. Show details

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Love a stay in the city.
Love a stay in the city.VIC3 posts
  Fair Incentive Queen

I wasn't sure if it would be any good but I felt confident in taking a chance due to the return price. It only took a week to get used to it and I love it, I sleep really well, I don't wake up stiff or sore. It's the best thing I did. Show details

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Grace A.
Grace A.3 posts
  Fair Incentive Verified Queen

This mattress has been fantastic. My partner and I both love it. I just have to sometimes shuffle myself up or down to find the right density at the right spot. It came delivered rolled up, easy to unwrap and set up. It is quite heavy, so probably wouldn't be the best choice for someone who isn't strong enough to make the bed by themselves. Show details

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dammitaiwo.dt
dammitaiwo.dt
  King

Tremendous changes to my sleep - Soft, relaxing & supportive family mattress

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Sharen Y.
Sharen Y.
  Queen

I’ve been using the Origin Hybrid Pro Mattress and it’s honestly the best sleep upgrade I’ve made. It feels super supportive while still soft and comfortable, and the cooling layer really helps me stay asleep all night. I wake up without stiffness and feel way more refreshed. Highly recommend if you want deeper, better sleep!

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Alysha
AlyshaTAS4 posts
  Fair Incentive Queen

The Origin Hybrid Pro Queen was the ideal choice for our master guest room at our Airbnb. We often host couples and girls’ weekends, and great sleep is a big part of their stay experience. This mattress has impressed every guest we constantly get comments in our reviews about how “luxurious” and “hotel-like” the bed feels. The motion isolation is… Read more

excellent, which is important for couples, and the enhanced lumbar support has been highlighted by guests with back concerns. The cooling technology has also been a clear winner after a day spent on the sand or exploring the coast. It definitely brings that extra level of comfort that sets our Airbnb apart.

Highly recommended for anyone who wants premium comfort and solid support in one.

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Sachin K.
Sachin K.
  Fair Incentive Queen

I recently got the Origin Hybrid Pro Mattress and I’m honestly surprised at how much of a difference it’s made to my sleep. The setup was super easy. Just unbox, let it expand, and it was ready to use the same night. What I really noticed is the balance between softness and support. It feels plush on top, but it still keeps my back aligned, so I… Read more

don’t wake up stiff. I also tend to get hot at night, but this mattress actually stays cool, which is a big plus for me.

It’s been a couple of weeks now and I can say I’m sleeping deeper and waking up with more energy. Definitely worth it, and I’d recommend it to anyone who’s been putting off upgrading their mattress

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Tameka S.
Tameka S.14 posts
  Double

We recently got the Origin Hybrid Pro Mattress for my toddlers big boy room and I’m so glad we did. It’s super plush but still supportive with all its 8 layers, and it keeps him cooler at night which is a big win. The trial and warranty gave me peace of mind, and honestly, it’s already become the comfiest spot in the house. He sleeps so well on it, and as a mum, that’s all I could ask for. Highly recommend and we wish we had one for our bed! Show details

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Latte
Latte2 posts
  Fair Incentive Verified King

I think comparing origin to other brands, the price is definitely affordable but unfortunately I have not tried other brand’s mattress to compare the quality etc. Origin’s mattress is honestly not bad! The only thing is that lint can form on the surface of the mattress from friction. Contacted CS and they said it’s completely normal. So I now have… Read more

a mattress protector on top of it, not sure if that will defeat the purpose of the cooling functionality of the mattress. Their CS and live chat function on the website is really efficient, I had multiple chats with them prior purchasing and they are available 247 to answer your questions I think? The only thing I wished was for the mattress to be cooler and I can still feel my partner moving beside me although it was meant to be zero motion transfer or zero disturbance, not sure why.

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Grace R.
Grace R.QLD
  Fair Incentive Verified Queen

I bought this mattress about 2 months ago due to the great independent review by Choice (original, not Pro), and it’s totally lived up to it. I’m a side sleeper and had been sleeping on a hard spring mattress at a rental and having hip and shoulder pain, but as soon as I started sleeping on my Origin Hybrid Pro mattress it went away. It is SO… Read more

comfortable that even my older parents when they stayed over on it said it feels like you’re floating as there are no pressure points. Going to sleep is such a pleasure now and I sleep better for it. Also, it has more sustainable materials and is cool (I live in tropical Cairns, QLD) which were other important criteria for me that it delivered on. It’s a little soft though regarding lack of support for your hips if you’re spending a lot of time sitting up in bed. Overall highly recommend!

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LEXI
LEXINSW2 posts
  Fair Incentive Verified Queen

This bed has been extremely helpful for my deep sleep and lumbar support. I’ve been able to fall asleep faster and wake up less during my sleep periods. I also have the pillows which are super comfortable and i feel like i’m sleeping on a cloud. I love this bed & would most definitely recommend. Show details

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Kostya
KostyaWA4 posts
  Fair Incentive Verified Queen

Great quality, super comfy, and I actually slept really well... just diagonally. The problem? It turned out to be 198 cm long instead of the advertised 203 cm. And the edges slope down a bit, which makes it feel even shorter. I asked support if I could swap it for one with the full 203 cm length and straight edges, but they could only offer a… Read more

full refund. A bit disappointing, but at least the refund arrived fast, just three days after pickup.

All in all, great comfort, quick service, but maybe not the best choice if you like stretching out!

Origin Mattress
Origin Mattress    

We’re sorry for any misunderstanding regarding… Read more

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KMD
KMD8 posts
  Verified King

Previous reviews must be a scam or paid influencers. The mattress and service is appalling. I ordered their mattress which isn’t comfortable, disappointing and over priced and HOT. All temp claims are false and misleading. In addition to the sub par mattress I ordered a topper, I clearly received a used and returned topper in absolutely disgusting… Read more

condition with discolouration and markings on it?! Still waiting for this to be resolved. STEER CLEAR OF THIS COMPANY.

Origin Mattress
Origin Mattress    

Hi KMD, I am sorry you received this experience.… Read more (+1 reply)

Latest follow-ups

chris
chrisVIC6 posts
  Verified Hybrid Pro Mattress

The mattress is comfortable and overall a good product, but unfortunately it came soiled and it appeared the box was opened prior. Their Customer service lacks. In fact all dealings with this company have been very frustrating. The replacement… Read more

mattress offered, could not be delivered to my new address (even though I had moved after they delivered the comprised one and was advised it could only be delivered to my old address where I don't live anymore) and I was told the 120 day warranty would not be extended to replacement mattress and that they were replacing this this in good will outside of their standard policy. They offered a 10% refund for me to keep the existing mattress. Lets see how quickly this is processed. As good as this product may be the lack of customer service does NOT make up for it. The worst customer experience I have ever had with any online retailer. I feel very disrespected and I would never recommend this company to anyone. There are equally good if not better retailers of similar products out there. Do yourself the favour and look elsewhere. This company is way behind the ball as far as customer service is concerned.

 Follow-up  · The mattress came soiled, and they offered a replacement but the problem was i moved house after the original delivery and they were not prepared to deliver the replacement mattress to my new address, unless I forfeited the 120 day trial.....in addition to this the new mattress would not be replaced if I changed my mind or it was faulty, after a… Read more

Origin Mattress
Origin Mattress    

Thank you for taking the time to share your feedback. We are… Read more

Fiona
FionaSA2 posts
  Verified Hybrid Pro Mattress

I love it. My back was hurting with my old Mattress being only 6 months old. So i did a lot or research and chose the Origin Hybrid Pro Mattress. Ever since no back pain, great night sleep and so comfortable. Totally recommend the Origin Mattress Show details

 Follow-up  · The firmness of this mattress for me is just right, do not sink into it but is not like sleeping on a brick. There is plenty of support with this mattress and no throwing back of body heat from the mattress makes a perfect night sleep. I use to have a cheap quilt under my sheets to stop the body heat coming back, but not with this one. I use to… Read more

jamiraus
jamirausNSW4 posts
  Verified Hybrid Pro Mattress

Got this as wanted something that wasn't too firm and highly breathable (had tried a friends Sleeping Duck and found it super firm and heard bad things heat retention for latext etc). The mattress itself is super cooling, so kudos to the claims,… Read more ·  1

defn no issue there, however it is much firmer than we expcted. Partly that's because in comparison to our old mattress which was 12 years old and super soft and secondly we actually realised we really like a level of the sink in feeling.

So solved this by adding a fairly big topper and happy to say now have a perfect blend - the mattress is still cool, has the firm backing and the topper provides the cloud sink in feeling.

Perhaps I should have gone the next version up with them, but ultiamtely, the topper solution is cheaper and more flexible IMO.

 Follow-up  · I use two toppers, a synthetic one, with a duck feather one on top (from Myer). One has straps that go around mattress corners, the other has a skirt that fits around the mattress. They stay in place well, even surviving kids jumping on the bed. I was wary of synthetic toppers that traps heat, so got a good quality one, the duck feather helps with… Read more

Positive reviews

Jasmine
Jasmine4 posts
  Verified Hybrid Pro Mattress

This mattress is extremely firm and takes a while to get used to, especially for side sleepers. There is no side support so sitting on the edge isn't ideal. On my previous plush mattress (not Origin) which was 10 years old I was waking up feeling stiff and sore. I no longer feel like that however we did need to buy the Origin Contour mattress… Read more

topper which softened it enough to drastically improve our sleep; without the topper the mattress is just too firm for us. My husband couldn't feel any cooling but I could however using the topper removes any cooling effect. There are straps on the sides of the mattress to assist with moving it however it isn't strong enough and feels like it will rip.

Mattresses

Find out how Origin Hybrid Pro Mattress compares to other Mattresses

Know better, choose better.

Compare all
Zolzaya Odonbayar
Zolzaya OdonbayarNSW2 posts
  Fair Incentive King

I have been using this mattress for 2.5 years now, and it is still very comfortable. There is no damage or sagging at all. Our whole family is happy using it, and we think it is definitely worth the money. Show details

Elisabeth
Elisabeth
  Verified Hybrid Pro Mattress

I wish I had changed to the new generation of mattresses long ago. The Hybrid Pro Mattress is like sleeping on a supportive cloud. I deal with a fair bit of joint pain. I was surprised at how much better I feel when I wake up compared to my inner spring mattress. The only criticism I have is that it is heavy, making it a little harder to make the bed, but I'll learn how to deal with that. Very, very happy with my purchase. Show details

Negative reviews

Jamie Robinson
Jamie RobinsonWA
  Verified Hybrid Pro Mattress

Mattress itself is fantastic. Receiving the mattress was a different story. Website said next day delivery in metro areas, but when I purchased it then said a delivery of about a week, which is still fine. After the initial confirmation of purchase I did not hear from anyone, the week expected delivery time came and went. I sent an email and… Read more

they relied saying they would ask their shipping partner to provide an ETA, or I could contact them myself. I didn't hear anything for about another week, then sent them a msg asking to cancel the order and refund my money - mostly as there was no communication as to what was happening. They then replied saying the mattress had arrived in their warehouse and they would start the dispatch. It eventually arrived a month after the order and payment was made.

If I had know the timeframe for delivery, I would have purchased elsewhere.

In short, good product, poor service.

Origin Mattress
Origin Mattress    

Hi, thank you for your feedback and for your kind words about… Read more

Bee.A
Bee.AQLD3 posts
  Verified Hybrid Pro Mattress

Product is fine, customer service was below expectations. Delivered to incorrect address well after the requested delivery date and without the promotion qualifying pillows. Managed to get everything resolved but it required significant time on my side to achieve an outcome. Show details

Origin Mattress
Origin Mattress    

Thank you for your feedback, and we’re glad to hear that you’re… Read more

Steve
Steve8 posts
  Fair Incentive Verified Hybrid Pro Mattress

Terrible customer service. Happy to take your money, very slow to respond to enquiries. I ended up getting a refund and they even ensured they got their free pillows back.

Origin Mattress
Origin Mattress    

Hi Steve, Thank you for sharing your feedback. We're sorry to… Read more

Recent reviews

liberty9
liberty9WA2 posts
  Verified Hybrid Pro Mattress

Although delivery time was drawn out and the delivery driver left the boxes mattress outside my gate instead of brining it to my front door - the mattress itself is great! Show details

Melissa Robinson
Melissa Robinson
  Verified Hybrid Pro Mattress

I’m amazed that a flat pack mattress could be so good. I needed a new mattress as I was suffering from back pain and within a few days I already felt the difference and was sleeping better. Highly recommend

Marianne R.
Marianne R.VIC4 posts
  Verified Hybrid Pro Mattress

This mattress is awesome, so comfortable my sore lower back has almost surprisingly disappeared. My daughter slept in my bed last night She has PPMS and the first thing she said this morning was how comfortable the mattress was and how well she slept. Only downside is it is so heavy it is hard for me to lift corners to change sheets. It would also… Read more

be handy if the delivery person could actually put the mattress on the bed instead of just dumping the box on the floor as it is too heavy for an elderly person to manage. After saying that I am very happy with my purchase.

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