Origin LumbarCloud Mattress
Verified314 reviews
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- I never got used to it!
- Very Soft
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AI reviews summary
The Origin LumbarCloud Mattress receives high praise for its ability to alleviate chronic back, hip, and joint pain. Users frequently describe the sleeping experience as "hotel quality", noting a successful balance between a plush, cloud-like top layer and a firm, supportive core. While the majority of feedback is positive, there are significant recurring complaints regarding delivery logistics and customer service responsiveness.
Pros
Cons
Verdict
The Origin LumbarCloud is an excellent choice for sleepers seeking therapeutic support and significant pressure relief for back and joint issues. However, potential buyers should be prepared for a very heavy product and may encounter frustrations with delivery timelines and edge support.
Don’t know what the bed is like. It’s been 4 weeks and still have not received it. No email sent to say it was dispatched. Had to contact them to get a tracking number. After 3 weeks they sent a tracking number and said it was sent, even though I had already contacted them after the first week to get the tracking number. Show details
I had such a comfortable mattress, but it was time to renew. I was very worried as I knew what I wanted and how I wanted it to feel and was worried I would not be able to replace what I had. I read the description and the reviews of the Origin and I noted its star award and ratings and decided that it was worth a shot. In particular the generous… Read more
trial period was reassuring.
It is SO comfortable…. I feel like I am sinking into the pillow top while being firmly supported. I love it and can highly recommend it to anyone who likes firmness with absolute comfort.
Delighted with the comfort & quality of our new Origin Mattress … The tracking was problematic as no idea there would be 14 deliveries before ours .. but well worth the wait Show details
Reviews with attachments
Hi the mattress is outstanding, an certainly for the price I paid, I would certainly & honestly recommend for anyone with back injuries or pain I myself have had extensive surgery (see the photo I provided), unfortunately I still have to manage my pain daily but thanks to this mattress i genuinely have a brighter outlook on life, I noticed… Read more
significant decompression in my lower back after 2 days an for that I thank your company. Sincerely Marcus Sivkoff
Finally a bed with super support for my back degeneration that's super comfy as well. I LOVE it and sleep uninterrupted. My only down point was the weight of the mattress. I had to buy a whole new bed as l couldn't change the sheets with my old bed. But in saying that, l love my new bed. Show details
A very good mattress. Both of us are happy with the mattress. We sleep well, there is very little if any bounce or ripple as we get in and out and move around. It has a soft top that you sink into just a little, a couple of centimetres. So far it is nice and firm but not hard. It is not a light weight unit, but that does not matter once it is in… Read more
place. Great feel, great sleeping. Definetly a solid and very good step up from the excellent Origin Hybrid Pro Mattress which we also have in another room.
Great comfy mattress , both hubby and I are happy with the firmness.
Such a comfortable bed! Wake up feeling refreshed! Body has never felt better waking up in the morning. Show details
We upgraded our main bedroom mattress to the LumbarCloud King specifically to give guests a premium sleep experience and it has exceeded all expectations. We regularly host girls’ trips and family holidays, and every guest who sleeps on it raves about the comfort. The support through the lower back area is exceptional and truly lives up to the… Read more
name. Guests appreciate how soft and welcoming the top feels, yet the mattress still provides a sturdy, supportive base — especially important when multiple nights are spent away from home. The durability and long-lasting structure have also stood out, which is crucial in a high-use Airbnb property like ours.
It has quickly become a real drawcard for our listing and has lifted the overall stay experience.
Great quality, condition and I have noticed an improvement in my sleep quality. I'd recommend this mattress to anyone. It was easy to unpack and it's maintained it's shape considerably. Show details
I’ve been using the Origins Lumbar Cloud Hybrid for about a month, and honestly, it’s been a game changer. My lower back usually feels tight after workouts, but since switching to this mattress, my sleep has improved big time, and I wake up feeling way more refreshed. Trust me, investing in a solid mattress can totally transform your recovery and overall rest.
The mattress itself is good, but the purchasing experience leaves a lot to be desired. The FAQs advise next business day delivery to capital cities, but it was over a week before I even received correspondence from the delivery partner. It was another week when I received notification of a delay for another week on top of the two I had already… Read more
waited. When I questioned why it was taking so long, the response was that they had a sale & this unexpectedly increased the volume of orders. When it finally did arrive, the box was left outside my home while I was at work. The condition of the box was appalling, with multiple rips & packing tape holding it together. I then had to pay a third party to get it upstairs to the bedroom, which I had expected would be included with the delivery. Less than one month later the exact same product is now even further reduced - with a countdown for when the deal ends. This was the same technique that convinced me to purchase it originally - the deal was ending that day and I was made to believe it was my last chance to get the reduced price. This is borderline false advertising, making out like you’re getting a great deal & it’ll be delivered quickly, only to have them use said deal as an excuse for a delay.
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Unfortunately nothing special and I was disappointed when sleeping on it Show details
- +3
Avoid the Origin upholstered bed frame and mattress. From day one, it has had serious functional issues: 1. Persistent loud squeaking with normal movement, despite Origin advertising the frame as “quiet / noise-free.” This is not occasional — it’s repeatable and disruptive. I’ve attached video evidence. 2. Sagging in the middle of the bed,… Read more
causing an inward slope when lying flat. Centre support legs float above the floor when unloaded, meaning the frame only engages support after the bed flexes. I’ve attached photos showing this.
3. Colour is materially different from what is shown on Origin’s website. This is not a minor lighting variation.
We followed Origin’s own troubleshooting instructions (loosening and re-tightening bolts evenly) to fix the squeaking and sagging, allowed weeks for the frame to settle. Nothing improved.
Customer support acknowledged the issues in writing and escalated to management, yet the problems remain unresolved. I’ve attached screenshots of the email correspondence as well.
The mattress itself is too soft, sags in the middle and also the sides (structure is weak), the bed frame is poorly designed, misleadingly advertised, and not fit for purpose. At this price point, this level of noise, sagging, and misrepresentation is unacceptable.
On top of all this we requested a refund 2 days from trying out the product, we’ve had the product of over a month now and still no word on the refund.
Please avoid purchasing this at all costs, as I wouldn’t want anyone else to go through this experience for a very expensive mattress purchase.
Latest follow-ups
I had decided to return this mattress as I thought it too soft for me, but after sleeping on it for a few weeks I noticed I didn't need to take 2 Panadol Osteo tablets for my back pain when rising or 2 later in the afternoon as I had done for years.… Read more · 1
Also I can now walk my dogs around the park without feeling halfway round I have an axe in my back. I am an elderly lady and highly recommend this mattress if you have lower back or muscle aches. Still early days to comment on it for long term.
Follow-up · Delivery and set up good. No partner.
The mattress is very comfortable to sleep on and king size is a perfect size. We bought a topper for the mattress as the indentations in mattress design our feet kept tracing them during the night and with the topper on we can no longer feel them otherwise probably most comfortable mattress we have slept on. Show details
Follow-up · We bought a wool mini jumbuck topper for the mattress and it is now perfect We kept feeling the mattress indentations with our feet when we first got the mattress but with the topper it really is just perfect, the mattress support is good and very comfortable probably soft to medium.
Sagging where I sleep. For a “firm” mattress it is more on the soft side. So eat side of the mattress has like a dent from where me and my partner has been sleeping. I can feel myself sinking in. When I reached out for support. They said their… Read more
warranty will only cover it if it’s it’s sunk over a certain amount…disappointed really. Supposed to be some sort of award winning mattress but it’s not winning anything in my books.
Follow-up · I have had the sag happens within a year. It’s like stuck in a ditch. It’s on a platform base with the curved slates. If I measure the sag it’s maybe 1.5cm but if feels a lot worse.
Hi Kerim, Thank you for taking the time to share your… Read more
In-depth reviews
We recently purchased an Origin Lumbar Cloud mattress and genuinely couldn’t be happier with the entire experience. From the moment it arrived, everything was seamless—delivery was incredibly fast, and the setup was so simple it took just minutes. We did leave it for 3 days to ensure peak comfort. The comfort level is on another level entirely.… Read more
We’ve owned plenty of mattresses over the years, but nothing even comes close to this. The quality of the materials is immediately noticeable, and it strikes the perfect balance between support and softness. Every night feels like a luxury hotel experience.
One of the standout features is the motion isolation—you honestly don’t feel your partner moving at all. No more disturbed sleep from tossing and turning, which has made a huge difference to our rest.
Since switching to the Origin Mattress, we’ve been enjoying consistently deep, restful sleep and waking up feeling refreshed and recharged. It’s easily the most comfortable mattress we’ve ever slept on.
If you’re considering upgrading your mattress, do yourself a favour—this one is worth every cent.
The Origin LumbarCloud mattress - Queen - is one of the most comfortable mattresses I have slept on in decades. It does not give the back-pain relief it 'promises' but it certainly is an improvement on our old mattress. It is also deeper than most mattresses that I compared it to which means you may have to buy new bed linen that fits ie has a… Read more
deeper gussett. This mattress takes a little getting used to but it is well worth the wait. It is for these above points that I give 4-stars, not 5 The flippable mattress topper we found to be a significant let-down in that when placed on the Origin mattress it slips and slides as does not stay appropriately in place. It is also a bit bigger than the mattress and makes it impossible to fit even deep-gussetted sheets over it and the mattress. Plus, the combination of mattress and mattress-topper, when placed on top of a base or slatted bed makes the whole combination much higher off the ground and more difficult to get in and out of than it really should be. Accept the mattress on its own merits. on which it stands as very good for the price. The mattress-topper, for us was not necessary and the pillows were surplus-to-need and so have not been used
Purchased with apprehension buying a mattress in a box for the first time. We knew we could return it if we didn't like it (but reading some reviews that may be harder than it appears), but we are very happy with the mattress. It is softer than our previous one and it's perfect for my wife. I find it a little soft but I still sleep like a log on… Read more
it. The only reason I give it a 4 star (and this is a problem with all box mattresses looking into it) is the outer edges are very soft / collapse when you sit on the edge of the bed. The structural integrity just isn't there when compared to a off the floor mattress. For us it isn't a deal breaker and we have no intention of returning it. We will probably end up replacing our other mattresses when needed with this one. If you can get your head around getting a mattress in a box and not going to a shop laying on dozens of mattresses to select one, this is a luscious thick mattress that has surpassed our expectations. I have been offered a $30 cashback to write this review.
Positive reviews
Sore back....aches and pains....buy this one...extremely comfortable and you get big bang for your $$$$. Took a week to get used to it but I have settled in now. Only one small complaint......had to be degassed.....it stunk when I unwrapped it. Service department was fast and helpful with suggestions on how to degass the mattress. Having said… Read more
that degassing mattreses in a box is endemic to all such matresses despite the brand so I found out after i purchased mine and did research on the topic. Highly recommended by Choice and that was the reason I made the purchase.
Find out how Origin LumbarCloud Mattress compares to other Mattresses
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This lumber cloud mattress is just perfect and honestly the most comfortable and supportive mattress I’ve ever slept on. The technology has come a long way for those who remember the futon and so many others that were just horrible. I love it. There’s barely any disturbance when my partner moves or turns. It’s highly ranked excellence is well deserved. Show details
Found this to be much softer for my back though I'm in my mid 70s....however can thoroughly recommend this mattress in a box (watching it inflate is fun...less than 10 seconds!!!) Show details
Negative reviews
I have been sleeping on this mattress for a month and it is already sagging noticeably and obviously in the middle where I sleep, and the sag stays there whether I'm on the mattress or not. Starting the return process. Extremely disappointed. Show details
Hi there, Thank you for sharing your feedback,… Read more
This is an absolute scam, from the Origin company to the shipping which I daresay they own too. There is no way to contact them other than an email they don't reply to. I had to wait months to get my money back by reporting it through PayPal. The good reviews here are fake. Really disappointed.
Ordering was easy, however delivery and communication was very disappointing. A week after ordering I followed up when the delivery would be expected; it was very hard to get an answer as I could only speak to someone (a different person each time, and obviously off shore,) via email which was frustrating. My delivery ended up lost. Eventually… Read more
it turned up a few days later. Mattress is disappointing. Not as comfortable as I had hoped....however, probably my personal expectations/preferences.
Edited to add: Origin Mattress asked if they could look into my concerns before I submitted the review. I gave them the opportunity. I gave them the details they were seeking, and they did not respond. Again, disappointing. I initially gave them a 2 star review, after my latest 'interaction' I revised to a 1 star review. I do not recommend.
Recent reviews
Honestly if you done want to get out of bed and get things done ,, certainly don’t buy one. On the other hand if you love and value your beauty sleep do yourself and favour and invest,, best mattress I have ever bought. Show details
My order arrived much quicker than expected to start. I have woken every morning without back and knee pain. I had no idea my old mattress was contributing to my problems. I’m sleeping soundly for the first time in years and waking feeling refreshed. Thankyou ❤️❤️❤️ Show details
This mattress is much firmer than expected and not as soft as the mattress it replaced, but that's probably a good thing for my back and whole body. I've been sleeping really well on it, no aches or pains and it is so easy to get up from. Overall, I'm really happy with it and would buy again. Show details
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Hi Eddie, Thank you for sharing your feedback,… Read more