Origin Solar

Wildly, utterly, incomprehensibly incompetent. It took them a year to get our solar installed, and then installed it non-compliant. Took them another four months to actually get it working. The whole time they promised “compensation” and told us not to worry. Upon actually getting the system working, they applied a $100 credit and told us the case… Read more

was closed. Then two weeks later they cancelled our payment plan for non payment, because they’d failed to pause the payment plan while they repaired the system. Then they sent it to collections.

Amongst all this, there were dozens of repetitive emails, asking for the same details over and over, because they never entered anything into the system properly. They have probably cost us a full working week on the phone and emailing them, trying to fix their stuff ups.

Utterly rotten and incompetent to the core. DO NOT BUY SOLAR FROM ORIGIN.

Poor customer service – We signed a contract and had a site inspection 3 months ago to install solar and have heard nothing since. Have chased Origin and they said they would get on to the contractors but again we’ve heard nothing for over a week. We do not recommend Origin solar and are now seeking to get out of our contract.

Terrible – Been installed for months now and haven’t heard a thing from origin. After multiple phone calls being charged and them saying they have forgotten about it I do not recommend them. Show details

Excellent communication – The team at Orgian solar had excellent communication. Even when there was an issue with the previous company not releasing supply orgian kept me informed the entire was. The process was quick and done to perfection.

Poor arrangments for installation – Poor arrangments for installation After Sales. After 8weeks booked installation date - No inverter so further delayed. Booked new installation date - Missing inverter and panels. Phoned customer service for help - useless waste of time. No communication between sales team, Operation team and installation team. Would I recommend Origin Solar to a friend or family member based on our experience - I'd have to say Big NO. Show details

I told them not to call me and they did! – I made enquiries concerning a solar system with Origin. The sales rep was pleasant enough, but the quote was astronomical, I advised him that I couldn't afford the cost, he then told me they could arrange a loan with Origin; I declined and informed him that I was on a fixed income, he then asked if I minded if he gave me "reminder" calls every… Read more

month, I advised him it would be futile to do so, and I restated my financial situation. A few days ago I received a call from the same Origin rep, when I didn't pick up, he sent me an email. I told him no in the the first call with him, obviously Origin don't listen! If I get called by Origin again I will report it to the ombudsman.

Origin – A brand of fraud, deceitful, mendacious, and untruthful – Keep away from this brand – Be aware of “Origin” brand in general and “Origin Solar” in particular. Based on my experience with this organization, I feel it is my obligation to disseminate this message to the public to keep away from this fraudulent organization. We are paying for the service from 2022 which is not functional. We initiated the process of Origin Solar… Read more

Battery installation during mid-2021 and it took more than six months to install the battery. The LG battery (LG Chem RESU10 LV) was installed during early 2022 and from the first day of its installation it’s not fully functional. Don't believe any of Origin advertisements. It is all fake and incorrect. The LG solar battery was installed with the purpose of storing excess solar energy and using it when it is required in the evening, instead of sending it to the grid. However, Origin controls the battery and uses stored energy in the battery and by the evening all stored solar energy goes to grid leaving no stored energy in the battery for night. The cost of the battery was over 7500$ and we paid that cost for no benefit. Despite having a 6KW solar system with a 10KW battery, we are paying on average of > 300$ per month for electricity for 3 persons along with 130$ for battery installments. Origin has an extremely poor after-sales service. During the last 2 years, we have contacted Origin several times to resolve the issue but with no success. If call Origin, they keep on hold for hours. If you are interested in solar battery, please avoid Origin Solar.

dishonest quote – be careful with Origin. After giving them all the information they asked for, photos of the switch board and current solar set up, they wanted $1800 for variations. Their view was that a AC isolator, phase switch, cabling and conduit were variations. Also other costs for compliance, doubled down on the signaling device, even when all information… Read more

was given to them. I cancelled the contract, can't deal with dishonesty. The team leader could not justify the extra costs, offered to wave $500, obviously knew they overcharged

ORIGIN SOLAR SYSTEMS – Paid a premium to have origin solar system installed. For a company that claims to have installed 1 million solar panels in Australia, the process couldn't have been more disorganized and disjointed. I began the process in Late July 2023 and at end of November 2023 I am still not receiving feed in tariffs and metering works not completed. Have… Read more

called half a dozen times, departments (solar, metering, etc.) don't talk to each other and didn't even have records that solar was installed at my property.

Poor and frustrating customer experience with origin – The original sales process with Origin was very good, after reviewing the interest free terms, the system pricing and overall solution, I decided to go ahead. The original sales person was helpful, responded quickly to emails and phone calls and the process was generally positive. However, post this initial enagement, it quickly went downhill. … Read more

After 3 quotes, multiple site visits, and now more than 3 months since my original order, I still don’t have a confirmed solution for my property, a final price, nor a date for installation. Further, during this time the customer support is terrible. Emails go unanswered, no returned phone calls, when you do call them their support team are unable to provide any detail or resolve any issues. The result is that you are left in the dark until someone finally decides to email you an update.

Suggest you consider other suppliers.

INCOMPETENT – Contacted origin for a quote in July 2023 for solar panels and quote came in quickly all done via phone and email. Quote stated that we have terracotta tiles. No one inspected the property. Arranged the installation for September. We had to confirm the installation two days prior as no one contacted us to confirm. On the day of installation… Read more

the installer arrived with no solar panels, no equipment and on his own to inform us that the job could not proceed due to the terracotta tiles being fragile. We sent an email to Origin stating our disappointment with the service we received and requested someone call us to discuss the matter. NO ONE CAlLLED. We phoned Origin and were informed that we will be contacted as soon as they receive the report from the installer.

After a week we received an phone call to say that they will not be proceeding with the job as they did not have an installer who deals with Teracotta tiles. Unbelievable!

The customer service is zero! An inspection should have been made prior to the quote or at least when the quote was accepted. We waited two and a half months for nothing, we are now dealing with a Company who know their profession.

Read this timeline before you have anything to do with Origin Solar – Objectivity is difficult, so a simple timeline may best explain what to expect. It seems very unlikely that you could make a worse choice: - Booked a consultation in October 2022. The guy came out, quoted a 20kW system in Bulimba, seemed OK - Quote came fairly quickly, accepted. - The nothing happened. No booking, no phone calls, no anything. I… Read more

sent countless emails, none of which were acknowledged or answered. Phone calls just tell you to email them, and hang up. - I gave up, until a girl from Origin rang me in January to ask how the installation went....she (at last) seemed helpful and competent and arranged for someone to book an installation with a local contractor. - On the designated day, I took a day of work, to see 2 guys arrive with a 6m ladder to put 50 solar panels on an 8m roof. They said they didn't know it was a big house (even though the Origin guy came to the house to quote it) so a wasted day. - They made another appointment after quoting $$ extra for a scissor-lift, which obviously should have been in the original quotation. - So I took another day off. This time they did not show up at all. This is now about Feb 2023 - I want nothing more to do with those clowns, so demand a different contractor. Booked in a some future date, and what seems like a competent installation finally done in March 2023..some 5 months later. - But don't stop reading yet. - The inverter trips faults regularly, and stops producing any power. It will stay that way until you notice and turn it off and on. - Complained to the contractor, they said call Origin. Eventually Origin sent the contractor back out who said it was overvoltage in the street, and lodged an Energex complaint. - Energex arrived within an hour. They left some test equipment in place for a week, and then said that was nonsense. That the inverter would not behave as it does if it was configured correctly. - More emails to Origin, increasingly frustrated - none answered or even acknowledged. Attempted phone calls that tell you to email them. - Now it is late September 2023, almost a year since this started, and I have a $17,000 piece of junk in my garage, and seem to have no alternatives left but to start legal action against Origin.

And do this test for yourself...ring them and instead of choosing the option for New-System, choose the option for Warranty-Support, and see if you get put through to a consultant. Good luck.

A complete farce – Don't believe any of their advertising. They will take your Solar production and give you a miniscule feed in return. Our return from Origin has been $1/day... which is completely rediculous. We are paying more than we did before. Show details

Installed incorrectly and now uncontactable – Origin subcontracted the installation to Bay Solar & Electricals. Origin had quoted for 12 panels on the sloped roof to be installed at 20 degrees and 5 on the flat roof installed at 10 degrees. Instead they have installed 6 on the sloped roof at approximately 20 degrees and 12 on the flat roof at just 2 degrees. The JA panel installation guide… Read more

and the Clean Energy Council state a minimum recommended pitch of 10 degrees to be effective. I've therefore requested tilt frames to meet these minimum requirements and the pitch in their quote that I agreed to. It's been 5 weeks since this all happened and over a month since my first and only communication from the Origin case manager Beni who said they'd update me within days. I've tried calling multiple times but they have never been able to put me through. I've also tried emailing the case manager multiple times with no response. My solar isn't connected, they haven't even started the process of getting a smart meter and I have no end date in sight. What's more, the installers have put three big holes in the roof sarking. I would certainly not recommend using Origin, try Solarhart instead.

Absolutely do not recommend! Origin – Signed up for Origin Solar 9 months ago and STILL still waiting for installation. They have blamed Essential Energy (NSW) for the hold up but when I met with Essential to get the bottom of it, found it was the opposite. They should me all the correspondence and it was Origin who is dropping the ball. We’ve now just informed Origin we will not be proceeding. Absolute joke and to loose 9 months by waiting is next level! Show details

Nightmare- Paying for services not completed- rude-such a scam – Where do i start? Quotation process and salesperson was lovely, stated that what i was paying already would be saved on solar- No money in pocket whilst paying the system off but was happy to be breaking even at least whilst paying the system off. System was meant to go on roof when quote approved, but installers wouldn't place on roof due to… Read more

solar span roof the solar system would be most appropriate. Nevermind this was disclosed during sales period. It was agreed at more cost to us that the system would go on a newly build shed at the rear of the property. This effectively cost us many more thousands to run Communication cables to the shed from the house and the phase power would all need to be updated as well as other install works beyond the scope quoted (Again fine) This change also meant we should remove 2 very old and very large trees in the yard to maximize the solar (again fine- add additional 10k cost) .... This is where the issues started. Whilst the trees were being removed and the system had yet to be installed the tree lopper was struggling with the low hanging powerline between the trees and potentially snapping the line into the yard. He requested as a matter of safety if we could arrange for the power line to be disconnected for the day to prevent this being a deadly situation as the large branches were hitting it on the way down. We had our electrician on site coincidently doing other work, so this was arranged promptly and as it was already being taken down they decided to upgrade the phase power then and charged us for the work- which we paid. We have subsequently been charged for the phase power upgrade by the installer who knew prior to the install it had been upgraded. Origin said too bad " Its inconvenient that you already had the work done and now the installer is out of pocket for that work) We have been back and forward for over 8 months and they will not budge on this $1900 fee just for the inconvenience stating they hired equipment to complete ( Job was completed by our electrician with a ladder) Absolutely no customer consideration. MOST TERRIBLE COMPANY IVE EVER DEALT WITH! Yes I'm yelling, the many many hours i have spent arguing this fee and how the system is not achieving in this current financial climate has almost given me a twitch or a stutter!!! Seriously its really impacted me. Agreed solar rate has never been applied- getting 5c p/KW vs contracted price. Solar doesn't even generate close to the averages that were promised on blaring hot days with not a cloud in sight. I'm being absolutely harassed by their solar payments team if my monthly payment is even a day late, regardless that's its been paid or that they owe me money. I'm currently $3k IN ADVANCE IN MY ELECTRICITY BILL AS I PAY OVER AND BEYOND, AND THATS STILL THE TREATMENT I GET. AVOID ORIGIN SOLAR AT ALL COSTS. IF I COULD RIP IT OFF MY SHED I WOULD!!!

After sales service extremely poor – We Contacted Origin approx 7 November 2022 re the following: - our solar smart meter is malfunctioning - it is sending estimates only so this is costing us money. We am on an aged pension. - This issue has been reported to Origin many times since first noticed. The issues with The smart meter have been confirmed by Origin. We were advised by… Read more

Origin Energy during the first phone call that we were booked for meter check in approximately 20 days from 7 November 2022. Various phone calls to Origin Energy and 6 emails with no success Contacted the Electricity & Water Ombudsman (EWON)on 15 December 2022 for assistance. I received a call from a customer service agent from Origin on 16 December 2022. He assured my husband & myself that a meter check would be arranged in 15 working days. That means that we have waited well in advance of the total 35 working days as advised by Origin staff. It is now well past that 15 days & we still have received no advice as to when the meter check is to be completed The after sales service with Origin Energy is non existent. Tomorrow, 30th January I will contact EWON again.