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Origin Solar
3.6 from 165 reviews · View Statistics
Listing monitored by Origin

Reviews

  • Value for Money
    3.8 (107)
  • Product Quality
    4.0 (97)
  • Return Claim MadeYes (2) · No (108)
  • Shipping
    4.1 (19)
  • Customer Service
    3.8 (126)
  • Timeliness
    4.2 (98)
  • Job Satisfaction
    4.3 (86)
  • Rates and Fees
    4.1 (83)
  • Installation
    4.0 (101)
  • Warranty Claim MadeYes (6) · No (99)
  • Purchase Price$5,940.19
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This is an excellent job that is useful for our economic life

published

All work was done in the best conditions, quickly and in high quality, with great cooperation.
The work team gave us all the necessary explanations and how the system works correctly .

Product Quality
5/5
Customer Service
5/5
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Humdinger
HumdingerSouth East Queensland, QLD
  • 2 reviews

Attempted to consider Origin Solar, failed.

published
Incentivised Review No
Origin
Hiren R.OriginSend a private message
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Shane
ShaneSydney Surrounds, NSW

Best thing we have done

published

Every thing when very smoothly extremely happy with the service from start to finish. Mahee was very helpful and explained everything along the hole journey. Would be very happy to recommend origin energy to all of our friends.

Value for Money
5/5
Product Quality
5/5
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Everything went really well. Origin are technically superior

published

Origin supplied my solar system. I am very happy with the result and could not fault their management of the whole process. They have an excellent grasp of all technical issues and all of my questions were answered quickly which made me confident about them. Their handling of all legal and contractual details was first class. Very happy to recommend Origin

Value for Money
5/5
Product Quality
5/5
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Really happy with quote, payment plan and installation

published
Value for Money
5/5
Product Quality
5/5
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Peter
PeterSydney, NSW
  • Verified

Beware Origin charges extras over and above the written solar quote

published
Customer Service
1/5
Timeliness
3/5
Origin
OriginOriginSend a private message
Peter
Peter

see separate email just sent

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Riggs
RiggsNorthern Region, NSW
  • 2 reviews
  • 1 like

Very happy with the whole process.

published

From initial contact to final installation the whole process was simple and trouble free. I live in a rural area and they used local trades to do the installation which I thought was excellent.

Value for Money
5/5
Product Quality
5/5
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Easy to deal with and well joined up from sales through to installation and turning on.

published

Phil was very helpful over the phone and clearly had all necessary views of my roof to design and quote. I thought the price was great.
The Brad and his installation team were also excellent. Following the installation I received efficient emails from Origin about the meter replacement and that again was done efficiently and Mark who did that replacement even switched the system on for my first generation.
It all went very smoothly end to end.

Value for Money
5/5
Product Quality
5/5
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Stg
StgSydney, NSW

Fantastic solar installation

published

Dealing with Origin was easy, and the consultant explained the entire process. Documentation was sent as promised that was easy to understand. The installers did a neat job and the panels have been working great

Value for Money
5/5
Product Quality
5/5
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Excellent and hassle free

published

Been with Origin for many yrs. They have outdone themselves this time with their help and advice on solar installation. Job well done. Very professional advice from Tarun,very supportive.And installers were on time and professional in their work.

Product Quality
5/5
Customer Service
5/5
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Baran y.
Baran y.
  • 2 reviews

Stay away from origin solar

published

I signed up with origin to install solar. 6 weeks passed after email exchanges finally a technician dropped by for site visit. He told me he needs to drill through the wall and said wall has asbestos and quoted me over $2000 to make a hole on the wall. That is such a bad management and wasted my time + I lost government rebate as I signed with them before 1st of Jan 2022. This is my 3rd solar installation and never experienced such a poorly managed process.

Value for Money
1/5
Product Quality
1/5
Origin
OriginOriginSend a private message
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Solar panel installation

published

The whole process was simple and straightforward. Isaac explained the procedure very clearly. He was also very approachable and made it seem that i was talking to a friend. Isaac even made sure to contact me once I've submitted my application process.

Customer Service
5/5
Timeliness
5/5
Origin
OriginOriginSend a private message

Hi Andrew, thanks for taking the time out to leave a review. It is great to hear everything went smoothly for you. Thanks - Amanda

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Eliza M.
Eliza M.Hunter Region, NSW

Excellent assistance

published

Tarun was extremely helpful in organising and discussing my different options with me. When there was an unforeseeable issue during install Tarun again assisted in getting me the best option. Installation has been delayed due to covid and poor weather but they are unavoidable issues.

Customer Service
5/5
Incentivised Review No
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Paul S.
Paul S.South East Queensland, QLD

Professional and Helpful

published

David Armson was very professional, helpful and friendly to deal with when he was onsite doing the quote. Very knowledgeable, provided great advise and answered all my question, so i recommend David to anyone.

Value for Money
5/5
Customer Service
5/5
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Solar

published

Price was very competitive compared with local installers, very happy with the quote and the service the solar sale consultant (Habeeb ) give us . Highly recommending origin as a long term customer.

Value for Money
5/5
Product Quality
5/5
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Questions & Answers

Bryan05
Bryan05asked

looking at solar but are these reviews for real? Origin should be shot by treating customers this way. How about offering a genuine service and not screwing people

3 answers
Origin
OriginOriginSend a private message
Rob S.
Rob S.

While reading these reviews, I'm getting an add for Infinite Energy, 68 reviews @ over 4/5 rating. That's all I know. Not sure where they operate though.

Bryan05
Bryan05

thanks Rob, it appears Origin Energy have more interest in ripping off there own customers

Stephen A.
Stephen A.asked

As an existing customer, would like to inquire about quotation on installing suitable solar panels...
We have a solar panel person from another company, giving us a quote to pay off ….

1 answer
Origin
OriginOriginSend a private message

Hi Stephen, sure thing! You can see all of our solar info and request a quote on our website here; https://bit.ly/2QVYLAk. Otherwise, feel free to email us at supportsocial@originenergy.com.au. Cheers - Renee.

Wade
Wadeasked

It seems that most problems are the cheap inverters or a policy that uses refurbished inverters. The premium plus line uses high end Trina panels and Fronius inverters. Does anyone have feedback on this? The 25c rebate, good panels/inverter and good price is still tempting.

2 answers
maxi12
maxi12
Origin
OriginOriginSend a private message

Hi Wade, thanks for reaching out to us. If you've got any solar questions or want more info to help with your decision, please email us at supportsocial@originenergy.com.au, so we can have a dedicated Case Manager reach out to you. Thanks - Renee.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedElectricity Retailer, Installer and Solar Product Retailer
Clean Energy Council MemberYes
Clean Energy Council Recognition Approved Retailer and Member
Solar Connection TypeGrid-Connected
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