- Refresh Firm Queen
OMF SERVICE IS 5 STAR
Hunting for the perfect bed is a big task which was made so much easier with OMF - cannot fault the service or the bed purchase. We chose the Keppel Firm Queen with a signature base. Included in the purchase was a bamboo mattress protector. After delivery on inspection, we noted a small mark on the mattress and contacted the store, who were happy to replace the mattress. We declined this generous offer.
The bed comfort is great, which is ultimately what you want from a bed. All in all a fantastic bed. Would happily buy another bed from this company again.
Purchased in January 2021 at Original Mattress Factory for $2,600.00.
Kate and her team at WG OMF are excellent -helpful informative wanting to ensure best product on all occasions. Products are durable and of high quality on all occasions. thank you WG OMF you do an amazing job looking after myself and my family
Outstanding Customer Service at OMF Ballina
Real and valid feedback here. Please do not shop elsewhere. After visiting numerous stores with big names, OMF was the one I kept coming back to. I cannot wait for my bed to arrive but mores what made me choose them was the incredible service I received from Leanne and her team there including Jen :-) These guys were so knowledgeable, patient and really listened as to what I needed without any sales pressure from them whatsoever- let alone the great price! I walked out of the store feeling so relieved and satisfied with a purchase that often can be confusing and overwhelming. Seriously folks, visit the OMF at Ballina.
Purchased in December 2020.
Not Good Enough
I bought the Revivify Support mattress on 25th September for my guest room since my adult daughter is coming to visit me soon. She has back problems.
The mattress was a bed in a box type and I knew to leave is rest on a flat surface and have left it for 17 days now. It still has a pronounced ridge across the middle. This is said to support your hips.
My concern is that now the Original Mattress Factory only offers a 20 night comfort guarantee (previously 200). If the hip support lump proves to be a problem for my daughter, the guarantee period will be over. I have already reported my concerns to the company. I thought the might extend the guarantee period, but they did not.
Purchased in September 2020 at Original Mattress Factory for $763.00.
Great nights sleep
After 10 weeks of sleeping on this mattress I am still glad I bought it. My shoulders don't ache through the night as they did with our old firmer mattress. the mattress gives much more support over my whole body no matter how i am laying. I haven't noticed much difference in the feel of the mattress since the day it was delivered. I just feels so nice still when you go to bed.
Purchased in July 2020 at Cairns OMF for $2,200.00.
Love my mattress and grateful for service
After back surgery I purchased a saint barth queen sized mattress. After first night had excruciating pain which worsened after the second night. Contacted Cindy from Helensvale OMF and explained; agreed I would go back to try some different mattresses. Cindy was so knowledgeable and patient and explained every mattress - benefits, make up etc. I chose a different mattress which was delivered today. Although I’m yet to sleep for a full night, I have been so comfortable resting today that I couldn’t wait to write a review. Cindy has assured me t...hat if this one isn’t right she will continue to help me due to the impact on my recovery but I am very sure I won’t need another exchange. I am so grateful for the service and expertise I experienced from Cindy and have already recommended OMF to friends and family. Thank you **update** Have now slept in this mattress for 3 nights and sleeping so well with no more back pain. In love with my mattress and definitely recommend to anyone
Purchased in August 2020 at OMF Helensvale for $2,200.00.
- Saint Barth
Saint Barth OMF
Had Saint Barth King for about 6 weeks.
Bough it sight unseen for $1950 online special during covid19 when all the stores were shut as we were desperate for a new bed and mattress.
Took a couple of weeks to adjust to it but its been good since then.
Not sure how to rate it after having zzz atelier black lablel and marce blanc ebay matress's for the last couple of years which really did our backs in. So not having a decent mattress for a while i cant compare it to a sealy for example.
Having said that overall i rate it really good.
No more ba...
Purchased in April 2020 at Original Mattress Factory Online store for $1,950.00.
- Refresh Medium King
Better off using my cheap wonderfully comfy mattress overlay instead of expensive mattress
It's better than the one I exchanged for but I've resorted to putting my eye crate foam mattress overlay on which you can buy from eBay $20-$100. I wanted a good mattress and thought I'd be good but now u have expensive mattress and all I needed was a cheap one with my wonderful foam mattress cheap overlay! I feel better when sleeping!
Purchased in February 2020 at Original Mattress Factory Physical store for $1,200.00.
A lot harder than a medium should be.
a lot closer to a hard than a medium. Now 6 months in there are large dips in the sleeping positions. quite hard and has lost all its shape. now it feels to have lost all the comfort topper softness.
Purchased in May 2019 at OMF warrawong for $1,908.00.
Biggest lemon ever
We purchased this mattress 2 years ago for $2500 wanting a medium mattress with minimal partner disturbance.
Pros - no partner disturbance
Cons - extremely heavy to lift but have to rotate it every 2 weeks due to the indentations, which appeared after 6 months and are getting worse.
Definitely not medium firmness - it’s very firm. Not what we lay on in store.
Large indentations where we lay that are 3cm deep with a middle high point in the mattress. The memory foam has collapsed and doesn’t support at all. The warranty ( as others have ment...
Purchased in January 2018 at Original Mattress Factory for $2,500.00.
Mattress collapsed within months of purchase
We chose the Grand Royale Medium, being one of the higher quality mattresses after speaking with the staff at Fortitude Valley OMF. Within weeks it had become too soft and we swapped it to a Firm Grand Royale. We rotate the mattress weekly and within months the Firm mattress developed large indentations on each side with a large ridge in the middle. We are both waking up every morning with sore backs and necks. The indentations are 30 - 35mm below the middle ridge. The 10 year warranty terms state "body impressions on the surface of the ma...ttress of less than 35mm are a normal consequence of the upholstery filling settling...". We paid $1300 for this mattress and it was a complete waste of money. I am planning to contact OMF for a refund. I will post an update once I have a response.
Purchased in June 2018 for $1,300.00.
Great comfy king single mattress from OMF
Even though my sleep pattern has not changed the mattress is super comfy. It also has not improved my pain in shoulders but it's not the mattress it's the condition of my shoulders.
I changed from a narrow caravan single bed both sides of van to this King Single going across the van utilising the two van bed bases to support the KS OMF mattress and am extremely happy.
I found the sales people in the Townsville QLD store very helpful and friendly which goes a long way with me.
Purchased in September 2019 at Omf townsville for $500.00.
Most Uncomfortable Mattress Eber
I bought this mattress in 2016 because my friend had an OMF king single which was very comfortable. The one I bought however was uncomfortable from day one. It developed a long ditch where my partner and I each slept, with a high ridge in the middle. Due to the ridge one is stuck in the dip, right near the edge, as it is too hard to roll up the hill in the middle. Wake up with numb hands/arms. We persisted with the mattress hoping it would settle, and rotated it every two weeks for about 6 months. It has not improved. We feel we need to keep it for another year to get our value from it but i will never buy another OMF mattress.
Purchased in September 2016 at Original Mattress Factory for $1,800.00.
Not happy, not satisfied
I bought a kings size elegance mattress from OMF 7 months ago. It was soft and comfortable to start with but after a few months it started to sag where our bodies lay. Turning it doesn't help, that just makes new indents and the old ones don't go away. I have had back pain constantly for several months ( for the first time in my life!) And I am now forced to sleep in the middle of the bed ( it is the only supportive spot left). That leaves the edge for my husband. I have spoken to OMF about the issue but at this point it doesn't meet their requ...irements to get it exchanged. It looks like I am going to have to buy a new mattress, which I am not happy about because I purchased this one on the stores rental/purchase plan so I will be paying for it for the next 5 years.
Purchased in March 2019 for $2,000.00.
We went into OMF at Belrose on Saturday looking for a new mattress, my partner and I spent alot of time trying out a number of different mattresses, the sales man was nice at first if not a little pushy, we found a mattress that we liked but went to go try out a few different stores and also compare prices etc.
We returned to the store maybe half an hour later, the sales guy was now completely uninterested in us and didn't even acknowledge us upon entering the store, I don't even think he recognised us from before despite telling us all about...the products. The mattress in question was a floor-stock mattress that was on sale for $999, the store has signs all around advertising free local delivery for orders over $1000, as this mattress is $1 less I wouldn't think they would have a problem providing the free delivery, hell I'd even pay the extra $1 and get the free delivery but the sales man was very rude, said he couldn't do free delivery as he was already doing such a great deal, said that delivery would be $60 and kept talking about how the mattress is worth over $3000 mattress and his selling it for less than $1000, the mattress is advertised at retail for $1500, not sure how you can claim it's a $3000 mattress when it's clearly not. We decided due to his poor and rude attitude we would not be purchasing from him, even though we had gone back specifically to buy that mattress, now after reading reviews of the Quality of these mattresses I am relieved that we didn't purchase from OMF. Otherwise we might be in the same boat of having a overly expensive saggy mattress.
Questions & Answers
Why do you continue to advertise some mattress as free delivery ? The delivery cost is included in the price of the bed. The truck driver and delivery men do not work for free do they , where do you think the money comes from to pay the delivery men ? if you cannot work it out it comes out of the money the customer pays for the mattress, and therefore is paid by the customer and is never free, unless the delivery men wanted to work for free.
What about the quality of refresh mattresses,are they worthy of buying?
Very subjective, harry. I'd say that they are average quality - no better, no worse. If I was to buy again, I'd look at other options, ie, I wouldn't necessarily buy another OMF.
I have found the quality so far good however extremely hot, unbearably hot actually. Will have to find a cooling topper which are expensive or get a new mattress. I am a very cold sleeper always feeling cold this is a ridiculously hot mattress. Personally I would not go to OMF again due to this experience.
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|Type||Memory Foam and Pocket Spring||Latex and Pocket Spring|
|Firmness||Firm, Medium and Soft||Soft|
|Country of Manufacture||Australia|
|Manufacturer Warranty||10 year(s)||10 year(s)|
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