Orthokinetic Luxury Medium

Absolute crapppppp – Purchased this Mattress and we got told it is the best Mattress on the market from Amart Helensvale,well i can tell you this Mattress is rubbish,Terrible,Absolute crap Amart told us it will be fine on any base at all 13 odd months and it feels like your sleeping in a hole on each side,when you want to turn over you have climb up the side of the… Read more

hole and then turn over,we asked Amart about this as it came with a 15 year warranty well straight away they blamed the base they said i had to measure the slats distance apart and if it was more than 70 mm apart they will not warrant the Mattress They were slightly over the 70mm apart and it took amart 10 months before they did anything then we got sent a Mattress that was either used or showroom stock they wouldn't tell us and still wont tell us My wife and i paid 2,300 dollars for a Mattress and then we got treated like this i would strongly recommend staying away from this chinese cheap rubbish and we waited 5 weeks for this rubbish

Please Please Don't Buy this Brand, its really Useless – This is the reply I got from Customer Support, Amart Furniture will not care about your issues they simply give the customer support email and that's it. it's totally Time waster to buy this expensive one. We really fed up with this bed, by the way, the bed is not even 1 year old. uff. Good Afternoon, We have reviewed the documentation that you… Read more

have provided us and found the issue described may simply be normal body impressions.

Please note the following excerpt from our Guarantee Card:

“Please note body indentations are a normal occurrence in a new mattress and indicates that the upholstery layers are conforming to the individual owner’s body shape. To assist with minimizing body impressions, rotate your mattress according to the recommended schedule above.”

Your mattress is designed to provide support and comfort. Body indentations are a normal occurrence and indicate that the upholstery layers of the mattress are performing as they should. However, we note as part of your requirements you adhere to our care instructions. Noting body indentations of 40mm on a pillow top and 25mm on a non-pillow top is the acceptable industry standard.

“1. Your Orthokinetic Next Generation range has one sleeping surface, which means you will not need to flip the mattress over.

However, it is recommended that you rotate your mattress regularly for optimum performance over time. To rotate, simply spin the mattress 180 degrees, so the area that was at the head of the bed is now at the foot.

A. In the first three months after purchasing, it is recommended to rotate your new Orthokinetic mattress every two weeks.

B. After the initial three (3) months, it is recommended you rotate your Orthokinetic mattress once a month. Continue this for the life of your mattress.

C. Please do not rotate your mattress by yourself, but with assistance.”

You will need to start to rotate your mattress for optimum results. The reason why you may feel you have a hill/roll feeling is because the mattress is out of shape it has not conformed properly as it has not been rotated to even out the wear.

Does The Whole Perimeter Of Your Mattress Get Slept On?

If no, over time you may see your mattress develop a ridge/mound as that particular part of mattress is not being slept on with body weight distribution being placed on outer parts of your mattress.

We can see that you have purchased a Queen or king mattress; generally with modern day bedding people tend to sleep further apart in a Queen/King mattress therefore creating a concave/mound in middle forming a divet.

This is also relevant when sleeping soley in the center of a mattress, with one person being in the same position each night. This forms body impression within the foam layers of the mattress and can be the cause of a dip/sagging in the center of your mattress.

If you sleep on opposite ends this can create foam layers to become uneven. Try to sleep in the middle unused area also so the comfort layers conform and even out. Over the course of the next few weeks your mattress should improve & begin to settle.

As a manufacturer we deal with faults that arise with components built inside the mattress caused by a manufacturing defect.

Horrible mattress! – We have been having back pains. It feels as if we are digging in and don’t have a proper night sleep at all. I am so disappointed with the service as well when we applied for the claim. Keep asking us to send pictures instead of sending an assessor to check. Show details

Waste of money – This mattress started off ok but very quickly sagged on either side leaving a large raised section in the middle. We turned the mattress regularly as per instructions, and this helps for a day or so but then back to yuk.. it is coming up 3 years old now and both my husband and I have such sore backs and restless nights we can't put up with it… Read more

any more. We did get a reduced price at the time but it seems from the other reviews full price or not it was a waste of money... I will be contacting Amart to see if anything can be done

Hate it. A terrible mistake – Every night I regret purchasing this mattress. I weigh 54kg and there's a sag from where I sleep and a big mound in the middle. If we rotate it fortnightly it improves the sag and mound problem marginally. It's so hard I can't sleep on my tummy. It retains heat so it gets progressively hotter through out the night. It is so heavy we can barely lift it to change the sheets. A $2000 mistake that I can't afford to replace. Avoid!!!  Show details

Terrible!!!! – I purchased this mattress from Super Amart, in which just a year of purchased it starting slope towards the middle section. My husband is complaining that his back is starting to have pain. Delayed the complain now that I can feel the terrible back pain I decided to contact AMART. I contacted AMART and refer me to submit a warranty form to lodge… Read more

my complain to the Orthokinetic company. Lodge my complain APRIL and was scheduled to be assess by their assessor May, its already June and still they haven't give me the result of what is the next steps they are going to do with my issue.

I should have read first all the review on this site before purchasing this mattress. My Sealy one which is less dearer in price and its almost 4 years, still serves better than this one that claims to be Luxurious on the model but not.

Fantastic beautiful mattress – Fantastic.. Love it. Fantastic, I have a back injury and am in constant pain but this mattress took a lot of pain away. I couldn't believe it! Beautiful. My partner couldn't feel me moving around either and that is great.

Total lack of warranty service – Absolutely appalled by the warranty service or lack there of that we have received.. it seems they are avoiding the issue of sorting out our faulty mattress... sorry last time i checked under Australian consumer law if the item is faulty it shall be replaced. Pretty much over the run around time for a phone call to consumer affairs i think.

Biggest waste of money ever spent! – Purchased this mattress from super amart in Adelaide! My FIL paid nearly $2000 for this mattress in dec 2014! The mattress is not flat as it moulds to your shape so you roll and end up with terrible back ache! After 3 mths the sides sunk in This is the biggest waste of money ever! My FIL paid cash and I had to pay him back and has now passed and can't find sales order details so my money is wasted on this stupid mattress

Rubbish, don't buy one! – Bought an Orthokinetic luxury medium at super Amart less than 12 months ago, and it is absolute rubbish. I have a queen size, and I rotate it every two weeks when I change the sheets, and it has still sagged. I'm single, so effectively each side has only been slept on for 6 months! Steer clear of this mattress.

Such a disappointment!!!! – We spent $2000 on a King Orthokinetic Nimbus in Mid November and have been so disappointed. The sales people raved about it being the best bed and super supportive and never going to sink etc etc. It's sooo soft,much softer than in the store now that it's been slept on, and has already sunken where we sleep despite rotating it weekly, and causes a… Read more

terrible sore back every night. There is a high point in the middle, noticeably, already! You should not spend $2000 on a mattress only to want to take it back a few weeks later. We are applying for a warranty claim but Super Amart do not care AT ALL. They just take your money. And Sleepeeze the manufacturer seem ok but are incredibly slow. I definitely do not want another one. I'm going to push for a refund or an exchange to a different mattress. DO NOT BUY!

Back pain – Bought this mattress from Amart in Cairns they said it was reduced because it was a display model but after just three nights on this bed I am turning all the time and awake with back pain not just me my wife is the same cannot continue need to get a good nights sleep without discomfort would not recommend to anyone waste of money.

Bad mattress, bad customer service – After lots of deliberating and testing, my partner and I were finally sold on (talked into) buying an Orthokinetic Luxury Mattress from Super Amart, Oxley (Qld), the most expensive mattress we have ever bought. Purchased a little over two years ago, we’ve been struggling with it ever since. The bed has a high point in the middles and sags on… Read more

either side. We can’t lie in the middle together and if we try, we end up rolling down the ‘hill’ to our respective sides where we sink down further. The sides sink so low into the bed we both wake up during the night and struggle to roll out of our dips. It is more than just uncomfortable, it is not fit for use.

We first contacted Super Amart after a few months about the excess dips and sinking, and the rise in the middle. They told us to take photos, even though we’d explained the problem wasn’t visible unless lying on the bed. At the time, we gave up taking it further because we didn’t know what to do.

We contacted Super Amart (Oxley) again this week as the mattress is getting worse and we were told they would not help us and to contact the distributor, SleepEezee, who seemed equally disinterested. Again we were told to take photos and that if there’s no visible sign, then there’s no problem. Our backs and hips beg to differ.

We feel like they both know there’s a problem, but aren’t prepared to do anything now they have our money. We have always rotated the mattress regularly (together, as its too heavy for one person to do), but it’s just getting worse and is more uncomfortable than the 15 year old Sealy mattress we replaced!

We are appalled at the complete lack of after-sales service from Super Amart, who are not even prepared to look into the issue, despite the sales invoice saying ‘for warranty claims contact the store at which you purchased the goods'. They convinced us to buy a brand we didn't know - we should have stuck with a recognised, trusted brand. But we were sold on the ‘peace of mind’ warranty and assured that if there were any faults with our Orthokinetic mattress within the 10 year period, they could replace it, rather than trying to repair it (their words, not ours). Given this was a big investment for us, this was reassuring at the time.

At the very least we want Super Amart to take some responsibility for the product they sold, surely they can't just fob us off to the manufacturer?

My advice - stay away from Super Amart and their Orthokinetic mattresses. Buy a tried and tested mattress brand - don't make our mistake!

the company just don't care – This bed is the worse thing we have ever bought super amart don't care all they want is a sale. this bed makes us so hot and it's sagging on the side of the mattress which it shouldn't be cause it's only over a year old bed if the bed was older i can understand that.it was a total waste of money. So if people who want to this sort of bed please read the reviews before u buy.

Hot!!!! – We purchased from super amart over a year ago now. After being talked in to it quite aggressively by a sales assistant (I'd gone in to buy a well known brand that they also sell) It was our first big splurge on a decent mattress and ensemble. I was so excited to sleep on it but to be honest I was very let down!!! I've put off complaining as I had… Read more

just had a my second baby and I had a toddler already so I put it down to broken sleep and hormones. Now with both my kids sleeping through it is no better, maybe even worse! I wake many times through the night sweating, which I definitely did not do before! It also sits lower on my side as its slept in more, my husband works away a lot. I'm only 50kg so that shouldn't happen, especially with the way the assistant was talking it up. We bought this on finance and we're still paying it off, yet I'm really disappointed. I definitely wouldn't recommend this bed or super amart!

Horrible Mattress Very Disappointed, Leaving Body Indent – Bought this king mattress 6 months ago after the sales person gave it a good wrap. My partner is a lot heavier than me and his side of the mattress is sinking and leaves an indent from where he lays. We can't have our 3-month-old baby in the middle of us now because he rolls into my partner because the mattress is so uneven. I was also told that I… Read more

wouldn't feel my partner get in out of bed which was true for a bit but now I can feel him move around. My partner has now got a sore back and neck and sleeps in the spare room. We have told super amart the issue and were told to fill in a form and take photos and someone will come out to inspect the mattress within 10 days. We shouldn't have to wait 10 days while my partner is uncomfortable plus we paid $2,500 for this mattress. We just want our money back so we can buy a better brand mattress but we just get told to fill in a form.

No support, permanent indents cause neck and back pain – Purchased this queenmattress ensemble after the sales person gave us the hard sell at Super A Mart Cannington. We had this bed for appx 3 weeks and noticed body indents and it appeared each of us were sleeping down hill with a huge lump in between us. We perservered believing we just were no used to such a 'quality' mattress (given we spent… Read more

around $2500 on it)

We could not get this bed to stop sagging despite rotating the mattress, levelling the base with a spirit level and packing it out, we lifted the mattress and placed doonas between the mattress and base where each of us sleep to try and raise it up.. No luck. We have a $2500 mattress that is a complete dud.

We moved house this Feb and ended up taking the feet off the ensemble so the base sat level and square on the floor which has a concrete base pad.. Still sagging.

My partner and I now don't sleep together in our room as he cannot stand the back ache. I sleep on an angle across the middle of the bed in our room ( as we have our newborns Cot in our room) between the 'hill' between each indent and he takes the old innerspring hand me down mattress in the spare room.

If we were overweight maybe I could understand the sagging however, I am 65kg and he is 80kg.

I cannot lay in bed with my 3 month old as she rolls down the 10 cm slope from where I sit or lay.

Service at super a mart was average - the super keen service we got at sale time was hardly note able now we had a problem to talk about. Customer Service have usa support phone number and wished is 'good luck' with orthokinetic claims dept - which take 48 hours to return a phone call.

Best Sleep In 12 Years – Having very poor sleep after 2 Level spinal Fusion in 2003 I have had numerous beds and have used very high doses of painkillers to get through the night. Finally after 12 years I don't want to get out of bed, pure unbelievable comfort with no collapse or rolling to the middle as others have stated. I am 107 Kilo's and purchased the medium Queen… Read more

and if I had the money I would buy another for a spare for the future. I truly believe most complaints are people not rotating the mattress at the stated intervals. Follow the care instructions as they are there for a reason to even the wear and weight distribution. I can lay up to 14 hours without a glitch of pain compared to years of being crippled in 15 minutes.

My back pain is gone – We decided to buy a new mattress because I started to get up in the morning with back pain. I'm very happy with the Orthokinetic medium mattress, I wake up free of pain, but mu husband doesn't like it at all. He says is difficult to turn over and to get out of bed.

Beware! – I did a review of this Mattress a couple of weeks after getting it. I feel though that my previous review isnt accurate. When purchasing a King Medium Orthokinetic in september 2013 we looked at this website and saw 2 very good reviews, looking at them now those reviews just dont look real. In my other review i stated how we felt we were… Read more

pressured into buying the Ortho by a Super A Mart staff member. We laid on the mattress for a good 5 minutes or so and although i had a couple of worries, my wife wanted it and the staff member kept banging on about how it was the Rolls Royce of mattresses. After getting it home we realised that there were major flaws. Firstly after laying down for more than 5-10 minutes you start to sink into a groove that your body has made, the big problem is that when you somehow get up the groove is still there and it takes quite a while for the latex, foam and springs to come back to normal so any kind of movement that you do normally during the night is almost impossible. Also because of this for men especially (because we hold our weight in our waists) is that sleeping on your stomach is painful as your spine starts to curve.

The other big problem is that there is a very hard foam around the sides of the mattress, which makes getting out of bed difficult as you seem to have to roll uphill to get out. The only way you can get a decent night sleep is if you are a back sleeper......which im not!

We persisted with this bed for 2 months until we had enough. We phoned the Super A Mart store where we bought it (Dandenong Vic) and although they first said they didnt do returns on mattresses, we then spoke to the store manager who was very helpful. Apparently they havent been selling them long and havent had a complaint yet but she welcomed us to go in and choose another mattress. We did and picked up a Sleepmaker King for $900 less and were refunded that amount. They even gave us free delivery and pick up of old mattress from a regional area. My opinion of Super A Mart has increased because of this. Our new Mattress is just what we needed and gives us an awesome night sleep.

Please anyone thinking of this mattress either turn towards a tried and tested brand or please take a long time testing this mattress, even if you're laying on it for a half hour. I do wish we spent more time laying on it and followed my head the first time.

The Mattress is soft and comfortable when you first lay on it but you will understand after a while that its not worth the bother. Do not get sucked in by the whole double layer springs, it just makes it more confusing! Even if we werent offered and return we would've bought a different mattress and worn the cost, because it just wasnt worth it. It seems from this website that im not the only one who has had problems. Comfortable when fist laying down You sink into the mattress, cant move while sleeping, cant sleep on stomach, terrible nights sleep

Amazing! – My partner and I purchased a Medium Ortokinetic mattress from Super Amart just recently. It is amazing. The only problem that when it's time to get out of bed it is so hard because it's so comfortable! Best investment! Very happy with our choice! When the time comes, we will be buying Orthkinetic again!