Made what seemed almost impossible, comparatively easy!
We retired to the opposite side of the world! What started as a wonderful dream, became overwhelming very quickly once we finally got to making it happen. OSS made every step manageable. They moved our whole household from Melbourne, Australia, to rural Florida. Everything arrived intact and on time. Each person we dealt with during the process was ever helpful and understanding. The communication was always good, with every query answered quickly and thoroughly. I have no hesitation in recommending this company to anyone considering a big overseas move. I found them by reading good reviews on this site, and wanted to add our praise to the record. I was amazed to unwrap my delicate family heirlooms after having them delivered here, all safe and intact on the other side of the globe, with comparatively minimal effort on my part! Thank you OSS for ensuring we survived our move!
DO NOT USE THIS COMPANY
I had 12 plastic containers to go from Australia to Canada, only 7 containers were delivered, THEY LOST 5 CRATES and have given up looking for them. That is almost half of my delivery just left somewhere in the world. I should at least be getting a refund seeing as what they delivered was far less than I had paid for! I am REALLY disappointed as it was family momentos that are never going to come back to my family. My warning is : It doesn't matter how cheap their quote is, OSS do not deliver with service and reliability.
I had 20 boxes of personal belonging that need to be shipped to Spain, After 3 months the shipping partners they teamed up with told me my belonging arrived in the Spanish ports. I would take another 3 months of me waiting and complaining for me to receive my boxes. When I did they lost 2 of the boxes. They found 1 box a month later and then I had to pay the Spanish authorities importing taxes and I had to go and pick up the box as well. After complaining to OSS that I couldn't because I was assisting my (late) husband with cancer treatment they organised DHL to send me the box after I paid it and they reimburse me the cost . The other box was never found and they pretty much abandoned looking for it.
shipment took 5 months only to find damaged TV.
What an inefficient company. Firstly was misquoted for our stuff and made to pay extra after goods were picked up in December. Supposed to be shipped 5-10 weeks as they advertise or quote. But was then told that’s an estimate. Kept getting bumped from ship to ship. Then once it arrived in Singapore more delays. Only after numerous emails did we finally get our things. If you don’t have a full containers worth -don’t use this company.
Our TV was damaged due to the incompetence of the packing company. We were promised it will be put in a box. But when it arrived it was only wrapped in thin cardboard and a bit of bubble wrap. No surprise it was damaged. Now we had to pay over $2000 to get it repaired. Promised by insurance to pay us as soon as possible but have not received the reimbursement. Yet again have to wait.
Stress Free Move
We moved a 6 bedroom home from Sydney to Auckland, including 2 cars and one dog. To complicate things, we sold our home 6 months prior to departure and moved to a smaller home in Sydney before departing Sydney for Auckland. OSS split the contents, stored most of it and moved the remainder to the temporary Sydney home for us. They then came back 6 months later, moved us out of the temporary home, aggregated all of our contents and shipped them to NZ for us. The packing and moving crews in Sydney were great people and did a good job for us. OSS hit all of their time frames in Sydney and no damage was done to the homes. We arrived in Auckland very close to Xmas and the Auckland team weren't as good as hitting their time frames and we had a bit of damage but the insurance recovery process was very professional and effortless.
Moved from a 4 bed house in Cleveland, Queensland to Europe (Netherlands). Everything was very well organized. Two pleasant guys came to pack everything; they did a great job. All my belongings were well protected and treated with respect. On the other end everything came out of the container intact. This is the 4th time I have moved from Australia to Europe or the other way, and this was the first time there were no issues with breakage, lost items or trouble with customs. No problems at all, and all that for a competitive price. Totally happy.
This was a five bedroom house move with two living areas over a very long distance - Melbourne, Australia to Accra, Ghana. Everything worked according to plan and communication was great both from Australia and Ghana.
International move between the Gold Coast and Scotland was handled very professionally by all members of the team. Would have no hesitation in recommending or using this company’s services again.
10/10 from Start too Finish
Moved 2 different Consignments with OSS from Sydney too New Zealand over the last 2 Years, in a nutshell they were both as perfect as you can get.
Right from the initial contact, the on going communication, the estimates, the on time arrival too pack goods, the WAY your goods are professionally internationally Wrapped bye experienced staff, the careful loading of your goods and the way they leave everything tidy when leaving.
My goods arrived today in Nz not 1 Scratch on ANY of my goods that were wrapped bye the OSS team, everything arrived safely all accounted for, 100% would recommend too anyone who’s wanting a professional, reliable, honest and ongoing informative company Jessica and the team there @ OSS are fantastic.
Great first impression but started to go downhill after goods taken away.
We have moved internationally a few times due to work so we got a few high quality companies to quote. OSS lady was very good and sold her company well in Melbourne.
Quote came in $1500 cheaper than most with another company only $200 more.
We needed a 40ft container and had sole use.
We were fully honest about volume and had a 3x2 cubic metre storage unit to be added though prior to packing day we had got rid of half that to charity.
We were told packing a 40ft container would be done in one day, internationally wrapped too and as all other moves were two days packing at least with one loading we were very cautious but the team arrived and they were great.
The foreman said our volume was what the agent had quoted and away they left.
A few days later we got an email stating our volume differed to the quote and we said we have sole use of a 40ft container so what is the issue.
The issue is that the packers and loaders are a sub contractor and get paid by volume not the job and so they needed more money. They wear OSS logos but aren't OSS employees.
I was given an invoice for an additional sum which made them more expensive than other quotes so in the end the regional manager stepped in after numerous calls and emails, and as they had us by the short and curlies, we had to pay half or I don't think our goods would arrive.
When the goods finally arrived the company in UK handling it sent a truck to get the container that was such a heap it broke down en route to our house.
Eventually it arrived almost 6hrs late with just two people to unload the 40ft container.
Now we are a few days into our unpacking and we understand why they can load in one day including packing as there are numerous cracks and chips on furniture. Broken feet on sofas, boxes spilling out their contents as crammed in yet others packed with so much wrapping that you understand why the packers charge by volume as they are coining it in.
Overall one star is all I'm giving them.
Emails to OSS about this so far ignored!
OSS World Wide Movers - Right Choice
I moved my stuff from oversea and their teams are so organize . I have most updated information by email and phone call. I did have details updated information when vessel arrived Melbourne until delivery to my door step . Their crew from office to delivery team are just fantastic. Great job and well done, especially the delivery crew, they handle our piano well . Really appreciate for their professional service. Thank you very very much !!
OSS has provided me an excellent service with my effects that was shipped from NZ to Brisbane. All the information was correct and the time frame given was accurate.
The team that delivered my effects was very efficient and helpful.
A great alternative to regular air or sea freight
I only required the transportation of corporate gifts, purchased from a vendor in the UK, to my head office in North Geelong, Australia, as air freight was exorbitant, and other sea freight companies also very expensive, so a move/relocation company became my most cost effective option to get my gifts from A to B. OSS handled the arrival and delivery of my goods in Australia, with Rosie being my point of contact. I was always kept informed and Rosie's customer service was prompt and friendly, which I really appreciated. I wasn't at my office the day of the delivery but my staff said that the delivery guys were great. There is a bit of paperwork involved but Rosie was always helpful and patient so it became a straightforward process. I would definitely look at using OSS again should the need arise. Keep up the great work!
A+ Service from beginning to end
I would have no hesitation in recommending OSS for any international move. From the initial survey if what needed to be uplifted with Craig, to the communication with Amy, the actual uplift with Sam and Fii. The service was impeccable.
Top class professionalism with clear communication
OSS was the agent in Brisbane handling our shipment from NZ. From first contact with Kim through to delivery we had clear communication all the way with efficiency and professionalism from everyone. Kim was always prompt in returning emails or phone calls.
Although the shipment was held up with customs for 2 weeks before being examined we were always being informed of its progress. Very happy with the delivery guys they did a top job. All goods were in tact and accounted for, [searched boxes were repacked correctly by customs].
Great job happy to recommend to others.
The best moving experience you can have
We are moving from Newcastle to Singapore, OSS were so professional and helpful right from the first call. Their team who travelled up and packed everything were amazing. Recommend it!!
Excellent communication and service.
I had originally planned to move overseas but had a last minute change of plans. OSS were able to accommodate the re-directing of my belongings as requested and were very pleasant to deal with all the way. My goods were delivered on the designated day and at the expected time. There were no breakages or damaged goods and it was such a relief to have everything unpacked by OSS staff.
I would happily recommend this company for your next move.
BEST I have experienced. Best service & Best Price - rare combo!!
Moved from Melbourne to Netherlands with a single use 40ft container. Timing, value for money and customer service were outstanding. I have travelled internationally many times and OSS were clearly the best. I do not say that lightly at all. Things always go wrong in a big more but the key thing (1) that they are not major and (2) how a company handles these issues. OSS had no major issues and dealt wth the minor issue really well. I have never given a reference like this before. Huge thanks to Michelle, Jackie & Mike. Cheers, Peter
Thorough, professional, helpful throughout the process
We recently finished a major move from the Gold Coast of Australia to Florida in the US using OSS. We had a big house with lots of additional items in storage. We required a 40 foot high top container. This was our 6th international move. We had used OSS successfully before, so we decided to go with them again.
This turned out to be a GREAT move! Of our 6 international moves, this one was the smoothest. The estimator's initial estimate and quote was spot on. Despite some skepticism by others, everything fit into the container he specified. The shipping date was also spot on, estimated over two months in advance. The port arrival was delayed by a just a few days due to a problem at one of the ports, but was quickly remedied as the container was delivered to our new home about when we had expected it.
The packers were very thorough and professional. They advised us not to include certain items in the container as this would risk US customs opening and inspecting it in detail due to recent changes. Their advice was excellent, as customs did not even open the container, helping it to arrive on time. The packers were also very careful, and there was minimal damage of any items despite the large number of items (about 500 packages).
The people at the OSS front office were very responsive and supportive throughout the entire process, always returning phone calls and emails promptly with helpful and supportive messages. They were also friendly and personal, which made a big difference!
As previously noted, overall this was our best move ever! We would wholeheartedly recommend using OSS for your next move.
Used OSS Movers for our move from NZ to Brisbane which was the best thing we did. Absolutely no problems, totally stress free.
Great communication throughout the move, kept us up to date through all steps.
Delivery guys were friendly, fast and great at what they did.
We would recommend this company to anyone who needs items shipped.
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