OSS World Wide Movers

Be warned of this company. The packaging crew was amazing and the female sales rep seemed very knowledgeable and offered competitive pricing but once you sign the contract, the nightmare begins. What was said to be a 16-20 week journey for an overseas container shipment has turned into a 30 week waiting game - and as of today we still don’t have… Read more

our goods back despite having reached the other side of the world 8 weeks ago. If transparency, good communication and customer service are important to you, choose another company! Emails enquiring about where our furniture was remained unanswered for weeks, phone calls were not returned, response emails were literally without any content or helpful information. We do regret that we chose OSS for our international move.

What an overall great experience with OSS. From my initial inquiry email, to having Misha come give us a quote, to all our million questions been answered with so much patience to the day that everything was packed and loaded onto the truck. Thank you so much for the attention to detail, the care and kindness shown by each team member that we met along the way. Now we look forward to opening our boxes in Cape Town.

We recently relocated from Melbourne to Ireland with OSS, and the entire experience was outstanding from start to finish. A huge thank you to Jacinta for the initial assessment and quote, Gabbie for the regular updates while our container was in… Read more

transit, and Batsu for the excellent communication once our shipment arrived in Ireland. Every step of the process was handled professionally and efficiently.

Special mention also to the packing team in Melbourne, who took incredible care with our fragile and precious belongings, and to the two Stephens who unpacked everything in Drogheda with professionalism, humour, and great care.

We are extremely grateful to the whole OSS team for making what could have been a stressful relocation feel seamless and stress-free. We genuinely couldn’t thank you enough and would highly recommend OSS to anyone planning an international move.

It was an excellent experience. I do 100% recommend this company. Everything was so professional and comfortable. Every clue was so professional, friendly, and polite. The relocation consultant was so nice. She was so quick and accurate. I was also… Read more

impressed by their honesty. They have overquoted the freight, and immediately after they have realised it they informed me and paid me back! Three guys came to deliver my belongings. They were so nice, cheerful and quick, friendly and polite . At the beginning of this journey, the consultant told me that they were not the cheapest but I would never regret. Yes, that was right. 100% happy!

We used OSS World Wide Movers for an international relocation (Australia to Gibraltar). The experience was extremely disappointing from start to finish. We were initially sold a maximum estimated storage/transit timeframe, but our shipment sat for months with repeated reassurances that dispatch was “imminent.” Updates were vague and inconsistent,… Read more

and we frequently had to chase OSS for basic information. What they communicated and promised us was never delivered

When our belongings did finally arrive after six months, multiple furniture items were damaged — those that were severely damaged were unfixable. Several pieces were chipped, smashed, or structurally compromised, and sentimental, irreplaceable items were broken. We were explicitly instructed not to pack anything ourselves because OSS would handle "professional" packing.

After all this and despite extensive photographic evidence, OSS refused to assess responsibility, stating that because advanced transit insurance was declined, the matter would not be reviewed “regardless of the nature or cause of the damage.” Damage was repeatedly described as “normal transit movement,” even where the extent of destruction was clearly inconsistent and not caused with minor vibration or wear.

The most concerning aspect was the position taken by OSS that service quality and packing standards are irrelevant if insurance is not purchased. Insurance may determine financial recovery, but it does not erase a mover’s responsibility to pack and handle goods professionally. The refusal to separate insurance coverage from basic duty of care was embarrassing on their account, and frustrating and disappointing on ours.

OSS referenced industry standards, but in our case there was no meaningful accountability when the outcome fell well short of professional expectations and denied all accountability.

Bottom line is that we lost thousands of dollars worth of precious items that we worked hard to obtain all because OSS does not respect the property of their customers nor how long it takes to get there. They possess an inflexible, dismissive approach to responsibility once problems arise, and while we cannot pursue legal action any further, we would not recommend OSS World Wide to anyone.

Move from France to Australia. We had used OSS in 2012 when we left Australia, everything went very smoothly that was the reason we decided to use OSS for our return to Australia. Initial contact was with Blacktown office, Nic Sorensen was a great help and guided us thru the start. He was professional and made us feel at ease. From Pickup,… Read more

packing and service was excellent. We were located in a fairly remote area in the mountains south west France. No problem to locate us, 2 chaps from Valencia, arrived on time. They were so careful with packing, crockery, glasses items of value. Very polite and packed and left within a few hours. We were very comfortable with the experience. We were contacted thru the shipment process, again professional and on the ball. Shipment was due to be delivered 16th July. Aaron called and confirmed delivery would be between 8.00 am and 10.00am. Delivery was made approximatley 9.20 am. Everything looks as it left France. We have not unpacked but feel everything will be fine. Thank you OSS and all involved in our move, it was a No hassle experience. Cheers Sonja& Michel Elorri

Cannot speak highly enough of these guys, the entire team are so very professional and friendly, they all go above and beyond to make things happen! Communication and care is second to none.. Thankyou all so very much for making our move stress free and doable with all the last minute changes - love your work and will continue to use your services and recommend you to everyone in need. Thankyou again appreciate you!

OSS—Brisbane. Has handled my son’s move to the USA with so much care & attention to detail. Wish there were more stars to give them The Care. Consideration & Advice given is incredible and has made this overseas move so much more easier Could not have asked for a better service Thanks a ton Misha for taking care of everything Dr.Frances D’Monte

Being faced with shipping my furniture from Australia to the UK was a daunting prospect, but OSS made it easy. They were professional and extremely helpful and reassuring from the beginning. I was kept informed at all stages and now my furniture and personal effects are in my new home in the UK. Thank you OSS.

My household items were picked up in the last week of March 2025 for an international move to the UAE. After several months with no delivery and no clear updates, I requested that the shipment be re-directed to Singapore. Again, after months of inaction and no progress, I asked for the items to be returned to Australia. I was then charged… Read more

additional fees to send and return the items from Singapore, with the explanation that the shipment was already on board a vessel. It has now been over 10 months since the original pickup, and I am still trying to get my belongings back. Throughout this process: Communication has been unclear and inconsistent Responses are slow and often vague No confirmed delivery dates are ever provided Responsibility appears to shift, with little ownership of resolving the situation

OSS International moves are stressful enough, and this experience has significantly added to that stress. Based on my experience, I cannot recommend this company due to the prolonged delays, lack of transparency, and ongoing uncertainty around delivery.

BEWARE! We shipped household furniture back to Indonesia. We paid A$12k for door-to-door service. Once in Indonesia OSS passes off the logistics to its "partner" company AGS Indonesia who sent us ANOTHER invoice for A$3k which they claimed was for local port charges, storage and truck delivery in order to get our furniture delivered. When we… Read more

complained to OSS they pointed to their small print about "extra charges" being likely at the destination. Essentially, OSS passes off responsibility once they have got your money and does not care what happens at the destination. This business practice means OSS does not get involved in the corruption, extortion and 25% "extra costs" customers experience at the destination. We have moved across continents and countries for work multiple times and have used other global shipping companies and never encountered this practice before, we pay the quote and the shipping is delivered door-to-door. There should not be 25% extra charges if the "worldwide mover" handles everything smoothly. Our advice is AVOID this company and choose another global shipping operator.

If you want a stress free move, look elsewhere – I had a deeply disappointing experience with OSS Worldwide Movers, and I feel compelled to share my frustration, especially regarding their lack of after-sales service and communication. Although OSS initially offered packing services for my belongings, the majority of my items were not packed at all. Instead, the cartons I had packed myself were… Read more

opened, with some crumpled butcher's paper placed on top and then re-taped. This lack of attention to detail was shocking, and it felt like they were cutting corners in a way that impacted the safety of my possessions.

When I raised concerns with the Brisbane branch, I was met with an unprofessional attitude from the branch manager. There was no sense of responsibility or concern for the services that had been promised but not delivered. The manager's communication was not only dismissive but also conveyed a complete lack of interest in resolving the issues at hand. It was incredibly frustrating.

Unpacking was another part of the contract, but this service was never provided. OSS's excuse was that my belongings were not being delivered to a home, so they don’t typically unpack anything. However, they couldn’t point to any part of the contract that mentioned this limitation. It was a flimsy excuse and added insult to injury.

As for the packing itself, it was shockingly inadequate. Many delicate and antique items were poorly packed, resulting in substantial damage to them during transit. I had trusted them with these items because they advertised superior care and attention to detail, but the reality was far from that. When I attempted to claim compensation through their insurance, OSS refused to pay the excess, despite their responsibility to ensure the safe transport of my goods.

Additionally, I was hit with unexpected charges for MPI inspection. OSS claimed that the New Zealand agent (NZ Movers) needed to add costs to cover their expenses for delivery into NZ. However, when I contacted MPI directly, I was told that the fees they were charging me were far higher than what MPI had actually charged them. This was yet another example of unnecessary upcharges.

In short, my experience with OSS Worldwide Movers was extremely negative. The extra charges, the mishandling of my possessions, and the terrible treatment from their staff have left me regretting choosing them for my move. I would strongly advise anyone considering using this company in the future to be wary. There’s a significant risk of extra charges, mistreatment of your belongings, and poor customer service that could leave you in a stressful and costly situation.

Misha who done the quote was great came out to our place in person (2 hour drive) to go through everything, offering different options. Misha was very clear about everything, and communicated well. Then the boys came out to pack and wrap, done expert job. They were very respectful and helpful, turned up on time, great job. Geoffrey Airs. Show details

Experience was helpful. We feel waited for long time. But it's fast shipped & delivered in big picture. Without missing or damage items. Delivery staff helpful as well include washing machine installation. :)

Matt and Josh were absolutely amazing they arrived ready to provide the service we needed. Our goods and home were treated with care. I highly recommend their service as they went above and beyond and made the experience stress-free. Had a few really good laughs along the way with certainly lightened the load.

Anu was friendly, helpful and was very prompt in giving us an update in every step regarding the arrival and delivery of our effects coming from Christchurch, New Zealand. The forwarding team who delivered our effects to our rental home in Melbourne was also very friendly and professional especially with the unloading and unpacking of our stuffs.… Read more

Also very good communication and best of all, all our stuffs were undamaged! I would highly recommend OSS World Wide Movers for your international moving of stuffs. Cheers! Sylvester & Kate

The evaluator and packing team operated to a high professional standard. The interaction was consistently polite and responsive to enquiries and acted promptly. This is my second shipment to the US with OSS and both met all my needs.

Move from New Zealand to Australia (whole house contents). Staff in New Zealand were very helpful and efficient they organised everything I asked for. Packers were quick and friendly, pickup went without any problems. My belongings had to go into… Read more

storage for about 9 months and OSS organised that without any problems. Delivery to my new house in Australia, again was very quick - about 3.5 Hours) and there was no damage any of my belongings. The tean again were very friendly and accomodating.

In conclusion a a very positive experiance with OSS. I would fully recomend then to anyone who needs this type of service.

Thank you to OSS Brisbane packing and moving team Deyene, Josh and Justice, did job above my expectation: fast, professional and friendly. My furniture was in good hands. Also, Thanks to Misha for coming to my house and offering a great deal for their service before that, than Gabbie taking care of our international paperwork, both friendly and… Read more

professional, prompt and reliable. Thanks to OSS World Wide Movers Team to make our international relocation pleasant.

We recently moved from South Africa to Queensland Australia, a 3bed 2garage home needed to be packed up, shipped and unpacked on the other side of the world. The service from OSS was just amazing grom start to finish. The partner company they work with who packed up our house was well trained in what can/cant go to AUS, and communication and… Read more

planning was seamless. The shipping, transfer and unloading of boxes at the final destination was so quick. Our agent Gabbie was intouch with updates before we could even think to ask for them. Any shipping delay was communicated and the professionalism was top tier. Unpacking day was so quick. The team was on time and prepared for everything. We were honeslty blown away by the great service. They truly understand the stress of a move this big and try their best to make it as easy as possible.

I moved form NZ and Anu assisted us with the process. Simply amazing, always prompt to help and assist. But not much assistance required as he always kept us posted on the status and next step. The delivery team was also friendly and efficient. Quick in, unpacked and out!

Moving from Aus - NZ, from our first meeting/quote session to our container packing OSS have been incredible, can only imagine the massive work behind the scenes, everyone has been incredible, a very stressful period that they made so so easy, forever grateful to the team.