- Verified customer
Low quality product for premium price + zero costumer service => AVOID
Bought a set of floor mats for a Mazda CX7 for $90. After a couple of weeks they arrived, but to my shock , despite the premium price, they are low quality mats, similar to cheap reject shop ones. They are the correct shape, but flimsy and impossible to fix in the car. They come with two cheap plastic screws (for two mats with two holes each...), which the instructions say have to be screwed in to the existing floor covering. This is not possible, it doesn't work: you hit the metal body work straight away. So the mats just roll up under the ped...als, just like the cheap reject shop ones. They send out an email after your purchase asking you to provide feedback, and if you do, they ignore it. You send an email, they ignore it, you contact via their website: they ignore it. Avoid this mob like the plague.
Purchased Tag towbar kit for SXV20R Camry. Very easy to install. The only tricky part was removing and refitting the tailpipe exhaust rubber hanger. Delivery was very quick considering the distance and the product was well packaged to protect it. Product and shipment costs were very reasonable too. Highly recommended.
Core values need to change.
Hate giving bad reviews, but I feel this company deserves it, as the core values need to change back to customer service focused.
I was miss sold into a product I didn't need after discussing at leaght with the sales team, the installation team didn't install the product as it was not required, as I originally said. To make matter worse the sales team still charged me for the part, plus another part that never went on the car and labour for the two parts never fitted. Very immoral behaviour!
My wheels alignment after the lift is shocking, and...they just left my wheel covers in the car, couldn't be bothered putting them back on. All and all a shocking display, until they change their values I'd avoid this company. 1/10 service 1/10 quality.
worst online shopping experience I have ever had
I purchased some bash plates for my MUX on the 26th of May. I had no further contact until I called on the 2nd of June to inquire about the status of my order and I was informed they only had 2 of the 3 plates in stock and they were waiting for the 3rd to arrive at the end of the week before shipping my order. Low and behold the end of the week came and went with no contact or update so I messaged them through their contact us section on the website. On the 10th of June I then received an email stating my order had been shipped with tracking. I...t arrived on the 15th of June but only contained 2 of the 3 bash plates so another phone call later I was informed that the plate was on back order and I would receive a phone call or email by the end of the day to give me an ETA. I have received no further contact from them since this phone call despite multiple emails through the contact us section on their web site, I have even raised a dispute on the 17th of June in their accounts section but this has not been replied to either. The plate I am waiting for is still listed as in stock on their website! Avoid this mob like the plague zero communication or care once they have your money.
Absolute worst. Do not shop here.
This seller advertises products available online that they don't even have in stock. No notification that there will be a delay on my order. No shipping confirmation or update email within their specified dispatch timeframe. Emailed an enquiry to make sure order hadn't been overlooked - no response. Followed up by a phone call, guy was nice enough, told it would ship within a few days. No updates. Emailed another enquiry - no response. Followed up again with a phone call - this time with the most unhelpful & uncaring sales assistant Daniel. Cou...ldn't give me any helpful information so I requested a refund, Daniel really didn't seem to know what was going on, and he didn't seem to care either. I've since raised a dispute through PayPal as after that conversation, I have zero faith that my refund will be processed. Absolutely appalling customer service, what a headache. Shop elsewhere.
non delivery and no contact
Ordered a $292 Alco jockey wheel 6 weeks ago. Followed up twice. Always told - its coming next week yet I am still waiting. Then I check their site and they have reduced the price for the same item by $40 but no contact and no item. Very BAD
Worst online shopping experience
After spending close to $300 on Front runner chairs and covers and waiting 3 and a half weeks, numerous emails and calls , Neither outback equipment or Front runner have given zero care to whether or not I receive my items. I have never experienced such poor customer service as shown by the 2 men who i have dealt with. I would not recommend nor shop with these companies again.
Instant bang for bucks
Purchased an Idrive throttle controller for my 2017 Ranger, quick delivery. Installed it that afternoon and what a difference instant power its almost like getting a chip put in except for the price difference,recommend anyone contemplating getting one I highley recommend, keep up the good work and thanks
All worked out in the end
Purchased a TV antenna for my caravan from Outback Equipment.
Despite a few initial issues with the product, it was swapped for replacement in a professional & timely manner.
Delivery was efficient (as were arrangements for return of the original antenna)
Thanks Dave & Aidan for your prompt attention
Item never arrived and no refund
I have ordered item nearly two weeks ago and still no arrival. I have paid for express shipping . I've emailed multiple times , rang multiple times and lodged dispute via the online portal. No response I suspect they do this regularly as the negative reviews match my story. Please be cautious purchasing
- Verified customer
Cancelled order but failed to give refund
I ordered an item but had to cancel the order almost immediately as i found out I had received same item as a gift. Messaged and emailed them to cancel order within 30mins of placing order. Phoned next day and was told order would be cancelled no problem and I would be refunded in full. That was over 3 weeks ago and still waiting on refund. Phone calls make no difference, just get told it will be escalated for refund but nothing happens. Would never buy from or recommend these guys again, ever.
Poor freight and customer service
Purchased a product recently and included express freight. Items took the standard 3 days to arrive. Was promised refund on express postage; never happened. Lodged a formal complaint on their web site and still haven't heard a thing.
Hose Purchase Disaster
I originally purchased this 9mtr Explore Flat Hose Reel “Ideal for Caravans, RV’s and Boats” from Outback Equipment Australia Pty Ltd in July of 2018 for $68.99. In September 2018 I embarked on a trip across Australia staying each of 7 nights in caravan parks along the way and using the hose overnight connected to my RV. Upon reaching the destination the hose was then used for a further 3 days before it burst. (So total use 10 days) These hoses cannot be repaired so off to a local hardware for an emergency replacement (cost $36.00).
I purchased a reversing camera kit online from Outback Equipment with delivery "3-5 days" it arrived five weeks later, first bit of bullXXXX!
Secondly their website states; "When not being used, the monitor can be used as a normal rearview mirror"!!! This is total BULLXXXX as the box it came in had more reflection capability than the mirror....
The customer service staff when you finally get through being on hold, said its a monitor first then an mirror, its not a mirror is just black glass, not a "Normal mirror"
I paid $100 for an Auto Elect...
I ordered a caravan cover 17 days ago (estimated delivery was 4 days at the time of purchase) and there is still no tracking available through my membership login. I emailed the company several days ago; no response. I emailed again 2 days ago; no response. Payment has been taken from my account however I have no idea if or when I will receive delivery.
- Verified customer
Terrible Customer Service and false expectations
Just ordered a Sphere 3.3kg Automatic Mini RV Washing Machine - 240v. I chose a Brisbane based company even though it was $30 cheaper elsewhere. I should have gone for the cheaper option as loyalty is not rewarded.
The website estimation of shipping said one day on the day of order (it now says 2 days) and it only has to come across Brisbane so one would think that was the case??? However, my order was placed on hold to check it was a legitimate order - isn't that what my bank does when I pay. I called them and had it approved. It then spent a ...
- Verified customer
False and misleading advertising
Beware: This company advertises bonuses to get you to buy and then don't follow through with what their add clearly says.
I bought an air compressor from Outback Equipment with the promise of a free gift at checkout if I purchased that day. I paid for the compressor only to be told that the add was a mistake and I wont be receiving the promised bonus.
After follow up emails I was finally offered a refund but no free gift.
Would not recommend buying anything from this company especially when offering apparent free/bonus items.
Questions & Answers
Hi, could you please give me an eta on my Order #N226149. I have tried to message through the messaging system on your website. But had no response.
Scott B.Outback Equipment
Our apologies about the messaging system.
I've passed your enquiry on to our customer service team and I believe someone will be in touch with you shortly.
Interested in towing mirrors for my Isuzu D-max ,any reviews? thanks
I tow with a Mazda BT50 and my van is 2.5m wide. Initially I purchased the Milenco removable tow mirrors they were ok but not legal because you need to see down along the side of your van to be legal, and they shake and a pain to take on and off. I then purchased the quality Clearview towing mirrors, they are fantastic not that hard to install, they replace your original mirrors and don’t shake they are adjustable electronically and extend out so you can clearly see down the side of your van and clearly see trucks approaching etc. A tip - you can go onto Clearview website and purchase pre loved mirrors to suite your model much cheaper, which is what I did. You just need to check the website everyday they sell quick.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.