Terrible Customer Service and false expectations
Just ordered a Sphere 3.3kg Automatic Mini RV Washing Machine - 240v. I chose a Brisbane based company even though it was $30 cheaper elsewhere. I should have gone for the cheaper option as loyalty is not rewarded.
The website estimation of shipping said one day on the day of order (it now says 2 days) and it only has to come across Brisbane so one would think that was the case??? However, my order was placed on hold to check it was a legitimate order - isn't that what my bank does when I pay. I called them and had it approved. It then spent a good day on pick before moving to pack. Finally 2 days later it went to dispatch. Joy of Joys, they then posted it Auspost which now means 3 days to ship - not one day and not 2 days!
I called the company to see what their customer service might do to rectify this and was basically told they had done what their website said. They did not care.
So now we have to drive back to our collection point as we are moving sites to collect the washing machine, could have got a better deal if we had not been loyal to a local company and will never use this company again.
False and misleading advertising
Beware: This company advertises bonuses to get you to buy and then don't follow through with what their add clearly says.
I bought an air compressor from Outback Equipment with the promise of a free gift at checkout if I purchased that day. I paid for the compressor only to be told that the add was a mistake and I wont be receiving the promised bonus.
After follow up emails I was finally offered a refund but no free gift.
Would not recommend buying anything from this company especially when offering apparent free/bonus items.
Diggin the Diggar
My purchase experience with Outback Equipment was easy and excellent, the fact that it was post free made my purchase even sweeter and it was efficiently delivered within 2 days. Their communication was excellent. The Diggar Shovel is an excellent product. Made of solid acrylic the handles screw on and off easily and are both strong when attached. The spade of the shovel is a great size and sturdy steel with turned edges. The size appeals to me as we tow an off road van and the Diggar stowes away nicely in the front hatch of the van, in its carry bag ready for use.
Could be the difference between a good road trip and a bad experience.
Just fitted these and then completed over 2500 kms through mostly outback country - no kangaroos challenged my car, nor any other critters. Choice or chance? Who knows but I am happy with the real trial
I started using the plain black version in Central Australia - (no joke intended) - & had only one hit
at very much under the recommended speed for them to work . So after 8 years of them being cooked &sand blasted I've replaced them with these flash looking chrome ones
Good products, fast delivery and good customer service!
I ordered on Outback Equipment after reading a lot of reviews online about the equipment I wanted to buy (Maxtraxx and a air compressor). Outback equipment offered the best price.
For the air compressor, I chose the Mean Mother Adventurer 3. We previously used a cheap small compressor and what a difference! I've used it 4 or 5 times now and I am really satisfied with it. The compressor did not heat up too much, it was fast and the remote is convenient.
Perfect customer service
Thank you the snorkel was easy to fit and looks really good and great price and communication was really good fast delivery
WORST CUSTOMER SERVICE EVER!!! WILL NOT BE BACK AS A CUSTOMER.
I purchased Dr Air Compressor online on 22nd October,2018. 2 days later I recieved an email stating that if I buy a Dr Air Compressor I will recieve a tyre gauge and bypass controller for free. The email was dated 24/10/18.
I rang the store inquiring about this deal and spoke to Dave, a sales assistant.He said he would ask his manager. Being on hold for 5 minutes, he returned and said the manager could meet me half way and sell me the "Freebies" for $30. I asked to speak to the manager and Dave's reply was that his manager does not take calls. I said that is part of his job, to speak to his customers. Dave said he was too busy.I persisted with the matter and finally the manager took my call. He stated that he could send out the "Freebies" to me but postage would be $30 and that they retailed at $60 .On the email RRP was $180.This is totally different to what Dave had told me minutes earlier.
ANYWAY I have money to spend but I DEFINITELY WILL NOT be spending it at this store. Very unprofessional and untrained staff members. Shame on you for your POOR service. Your loss!!!
Very happy with product
Adjustable towbar was very easy to fit. Easy to change height of tongue for different trailers 3.5 tonne capacity ideal for caravan
Experts in the field
Excellent product range and very knowledgeable.everything you need for camping and caravaning.competitive pricing and availability.i would recommend highly.great service given.
Good price and delivery service
I have just started caravaning and needed extended mirrors to see whats behind. I would buy from them again. Thanks
Extremely happy with the quality of the cover as well as with Outback Equipment. I would certainly use Outback Equipment again.
Like other poster I ordered and paid for goods and was then contacted to call a 1300 number to confirm order or goods would not be shipped. After trying 6 times over 2 days I called a mobile no. contained in an email and was told that if they were busy the phone would ring out and they do not get notification of my call. In the meantime they are sat on my money. I’ve requested a refund which I have been told will be actioned today. Time will tell but no further interest in ordering from this company
The de-flappers fitted perfectly with the added curved awning support bar made the whole plan of stopping the awning from moving around in the wind ,thanks again.
Great product - great service
Very helpful customer service after ordering the wrong style car dash mat but was changed quickly before despatch. Delivery was quick. Extremely happy with product. Great quality.
Does what it says on the packet
It does what it says on the packet, a functional dash mat that fits the proton jumbuck well. My only criticism is the holes around the delisted don't match perfectly..
Great dash matt
This dash matt fitted perfectly and is finnished off very well, looks great and does the job very well that it was intended for.
Deliberately wasting my time and lied to
Bought a Maxxair fan. 500+ dollars disappears from the card instantly. Wait. Two weeks. Nothing. Call up and was told a blatant lie of the following " yeah ah we haven't sent out your item because you are a new customer and we are worried about fraud and we just need to double check your details".
Me: I'm fraudulent?! You take my money two weeks ago without any correspondence.
Outback: I'll express post it for you
Three weeks later
Still no fan. Call up again and was told that their supplier has a back order, and it will be in tomorrow.
Me: refund me immediately and I'll take my business to somewhere not run by monkeys
Yet to see refund.
Ordered a molded dashmat online as unable to find particular vehicle version in auto stores. Arrived as expected and fit perfectly. Thank you.
Excellent Service - ThankYou
"Excellent service, quick delivery. Definitely recommend. Thank you. Regards Bob"
I purchased a duplicate order for my Son's vehicles. Thanks again.
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