632 reviews
AI reviews summary
Pros
Cons
Verdict
Feedback regarding Outback Equipment is mixed, showing a clear division between highly satisfied customers and those reporting frustrating experiences. Many buyers praise the company for its competitive pricing, extensive product range, and prompt delivery when transactions proceed smoothly. However, a notable group of customers highlights challenges related to inventory accuracy, prolonged fulfillment times, and difficulties with communication and returns. Overall sentiment ranges from excellent experiences to significant dissatisfaction, suggesting that buyers may benefit from confirming stock availability prior to purchase.
If you are looking for a business that carries stock for all items advertised as being for sale, or deliver items within advertised time frames, then keep looking. There are plenty of them out there, and most provide a reasonable service with item delivery, or at the very least keep you updated with your order status. I'll be using one of those from now on
Ordered item June 2026, after visting the store at Acacia Ridge three times, sending emails, each time got told item has not arrived from supplier. On the fourth visit, Sept 2026, asked refund and purchased the same item from SuperCheap. Item never arrived.
Make sure you use PayPal if ordering from Outback Equipment. I placed an order and was not advised that the items were out of stock. After waiting three weeks with no update, I contacted them through their website and by email, but received no response to either. I then called and was told my order would be sent by the end of the week. By the… Read more
end of the following week, more than a month after placing the order, I still hadn't received anything. I called again and was told they couldn't tell me how much longer it would take. I asked the sales assistant to chase it up and get back to me, but once again, I heard nothing.
In the end, I cancelled the order through PayPal and received my refund that way.
I've bought from Outback Equipment several times in the past and was previously a happy customer. I completely understand that sometimes things don't go to plan and stock can be delayed. What I don't accept is being left without any communication, having multiple messages ignored, being given information that doesn't eventuate, and then not receiving a promised follow-up.
From what I can see, many other reviews are reporting similar experiences, which makes this even more disappointing. Outback Equipment should be ashamed of the way customers are being treated.
I'd be willing to return as a customer if the company made some effort to reach out, acknowledge what happened, and demonstrate that it is changing the way it handles situations like this. Until then, I'll be taking my business elsewhere.
From a once-happy Outback Equipment customer.
Reviews with attachments
Excellent product, well described. Build quality is excellent. Postage and delivery was hassle free.
I order a hardkorr 100ah lithium battery from outback equipment on 29/10/2025 as they had best price I could find on the Internet I was a bit skeptical at first as I had never shopped with them before, even their freight prices were some of the best I’ve found on the internet, I received tracking information on the 30/10/2025 to inform me my order… Read more
had been dispatched and it was delivered in FNQ on the 03/11/2025 I couldn’t be happier with the service I received my item was promptly dispatched I received tracking information promptly and it was packaged securely for transport I will definitely continue to use outback equipment for other items in the future
Absolutely painless dealing with this company. Well priced fantastic delivery times and knowledgeable answering of my questions
Thay had what wanted do35 hitch and locking pin goods arrived in 5 days no hassle no fuss very good service well done to staff of outback equipment more purchases will be forthcoming thank u i also purchased a companion caravan cover
Totally satisfied and very impressed 23rd July 2025 Bought a DO35 Hitch with handbrake And the locking pin. Fitted perfectly to Our 21ft caravan Feels so smooth on the road. I ordered a second one as We got one for the kids van as well. Better safe than sorry Delivery to Perth only 5 days Yes This review puts me in a draw for a prize but would have made review anyway.
We had another trivet with another material and that surface came off from scratching for wash. This is stainless steel so it's safe. We've been using for toasting bread, baking bread and cooking meat in a iron pot.
Very disappointing experience. My order was advertised as having a 2–3 week dispatch time, but after four weeks it still hadn’t progressed beyond “Pick”. Multiple enquiries received only an automated response until I followed up repeatedly. The order was eventually dispatched only after I indicated I would lodge a bank dispute. It did finally… Read more
arrive with all items, but it was poorly packaged. Great Bowden’s Own products, but the communication, dispatch times and customer service were well below expectations.
Is there an Option of "0" Stars. Don't bother with this company. Their service is shoddy at best. They refuse to explain why teh Order we placed was OUT For DElivery on 20th May 2025 and here we are NINE DAYS (9 Days) and still no delivery Have contacted them by email many times with little progrewss. They refuse to take Phone Calls & IF you… Read more
manage to get to speak to somebody they don't listen and want to always Blame somebody else.
You Purchase from them it is THEIR RESPONSIBILITY to ensure delivery is complete.
Have REquested a REfund and they tried to denuy & force a Store Credit. This is against Consumer Law & a customers Right to a Refund for NON-Delivery of Product Ordered.
They Refuse to Phone Courier directly nor provide an adequate responses as to why delivery has NOT taken Place.
I bought some very distinctive van reading lights identical to the existing ones in my van based on the photo on the web site. When they arrived, the nice led plate and lens arrangement of the originals was missing, and instead inside was a fully exposed cheap looking circuit board with led chips attached. Somewhere along the line, it appears… Read more
the manufacturer cheaped out on production, or the ones supplied are a cheap knock off of the original, trying to look identical.
The two photos show the difference. The one received looks like it's not even finished, and is waiting to have the globe fitted.
Having taken detailed photos for a visa dispute, and having the chance for closer examination, appears to be a fake of the original. One telling point may be depth of the base- different pressing.
I did not want to use the cheap looking lights, far better to keep the old ones with the odd dead led.
No fault of mine that the version received was so poor. The website only had one photo, so I could not see the lens part. Called the company and no way would they consider a refund. This is the first time I found an online company not prepared to understand that purchasing online can have iits difficulties, and that some policy flexibility is required, especially with poor photographic representation.
You've been warned: most products are available at a number of suppliers. Shop elsewhere is my suggestion as unexpected things happen and this company has no customer friendly flexibility.
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They delivered the wrong order, then mucked me around with multiple incorrect return requests and now they wont refund me for my order. The photo show the wrong order and how badly it came packed. I have sent this back but still no refund.
I am absolutely disgusted in how Outback Equiptment has treated me, and my specific issue - it's difficult to put this into words, as my frustration overpowers my writing abilities. It's a very frustrating matter. Long story short, I had shopped around for the best price, and fastest/reasonable delivery time frame on a Hardkorr battery box, to… Read more
store my Kings 120Ah lithium battery.
Outback Equiptment's website had clearly stated the item was "In Stock", with a "Ships in 1 to 3 Days" text under the price. Oh boy, what a lie this was.
It took them 8 days to even ship the item, and on the day of shipment, I had requested them to cancel and refund the order. Little did I know, the item had been shipped, I missed the dispatch notification email received earlier that morning.
Unfortunately, due to their delays, and their misleading product page advertising, I had no other choice but to request a refund - I think this is fair and reasonable all things considered.
My order was placed on the 28th of September.
I had not received any tracking details, so I emailed them on the 2nd of Oct to follow up.
On the 6th of Oct, I received an email stating they are still working on my order......
It wasn't until the 8th of Oct did I receive a tracking number, with them dispatching the item via Aramex. They then proceeded to tell me to wait another 1-2 business days before the tracking would go live.
It took them 8 business days before the parcel was even shipped from their end.
To add insult to injury, they are now trying to shift burden on me, the customer, given their stuff-up.
I am not sure what's going on with the delivery, however, the parcel wasn't actually picked up by the courier until the 9th, and took until the 16th to be "Onboard for delivery". From there, there have been no other updates, other than a recent one on the 4th of November, to say it is "In transit", as I requested for the battery box to be RTS back to them for a refund.
At this stage, I've had no further updates with respect to the RTS, nor my refund.
The seller is trying to withhold a non-refundable delivery fee, which I think is not reasonable at all, given that they took so long to even process and dispatch the order, far longer than their website listed. They're tying to shift the burden on me, which is unreasonable, and not fair for me, the customer.
This seller has no integrity. They even go onto saying, and I quote: "However, it’s crucial to understand that our policy states that once an item has been dispatched, you are not entitled to a refund, regardless of any delays."
This statement, in itself, is in breach of the Australian Consumer Law, as to state a "No Refund" policy breaches Consumer Law. Their staff are clearly inadequately trained to handle these types of issues, and to put a blanket "No Refunds" policy, again, is breaching ACL.
It is frustrating to deal with this company, and I am at wits end. It would be easier just to lodge a dispute with my payment provider at this stage given the hassles they're putting me through.
Latest follow-ups
Ordered a $700 item and paid for express shipping. Tried emailing to ask how quick despatch would be no reply. Sent another email. Tried calling and waited on hold for 45 minutes to be told they don't have the item and don't know when they will. … Read more
Now trying to get a refund and have also lodged through pay pal. I would not reccomend to purchase from this company. Staff when you do get to speak to them are rude.
Follow-up · I had to request the refund through PayPal. Took a couple of weeks. Never heard anything from outback equipment to this day.
This company avoids replying to emails phone calls and even on Facebook messenger cant contacted them at all absolutely disgraceful never again .buy elsewhere beware warned you will regret it worst company I have ever dealt with.finally answered… Read more
only to find out they sold me items that were not even in stock .they expect me to wait another 1 to 2 weeks before they have it and then another 2 weeks delivered time .and they refuse to refund me .shame on you update they won't refund anybody due to there change of mind policy no refund store credit only .seriously not good enough
Follow-up · Took 6 weeks for my 12v resisters to arrive they claimed they sent them but never did threatened them with consumer affairs finally sent as I said worst company to deal with .no refunds there policy if change of mind only store credit .
I ordered a Mean Mother air compressor on 21 May because the product page advertised "Dispatch in 5 days." I needed it for a camping trip. Five business days passed with no dispatch. After chasing the order multiple times, 11 days after taking my… Read more
payment Outback Equipment finally admitted the compressor wasn't available and they were waiting on supplier stock. Two days later they confirmed the supplier ETA was late June—around six weeks after I ordered. That wasn't the part that concerned me most. On 1 June I replied with a screenshot showing the product page was still advertising "Dispatch in 5 days." They responded, explaining how their dispatch estimates worked, but the listing remained unchanged. On 4 June I raised it again. I pointed out that they had already confirmed a late-June ETA, yet the product page still told customers it would dispatch in five days. They responded again, but the listing stayed exactly the same. On 8 June I sent another screenshot showing the estimate was still live. They replied that their systems were updated regularly. Only after that exchange did they confirm they had updated the dispatch estimate. The supplier delay itself wasn't the biggest issue. What I found unacceptable was that the dispatch estimate remained on the product page after they already knew it no longer reflected the expected availability of the product. In my opinion, leaving a known-inaccurate estimate live after being shown it repeatedly can only have served to mislead consumers into placing orders they otherwise wouldn't. The advertised dispatch time is why I chose this retailer, and because I relied on it I didn't receive the compressor in time for the trip I bought it for. If you're considering ordering from Outback Equipment, I recommend confirming they physically have the item in their warehouse before relying on the dispatch estimate shown on their website.
Follow-up · Finally delivery was over 6 weeks from purchase date. Refund was offered but by that stage i was better off waiting for it to arrive rather than wait for the money back then order elsewhere No alternative offered
Positive reviews
Ordered some boat seats, they were much cheaper than chain stores, was sent just the covers by mistake. So they resent the whole seats and and covers promptly, now I have a spare set of covers. Also bought a locking mechanism for the boat trailer, was cheaper than elsewhere and works well. Their communication is first class and they quickly corrected their error.
Order arrived in a reasonable time and tracking was very useful. Staff were very accommodating with a follow-up query that was raised. Will certainly shop there again.
No dramas ordering but it just showed up at the gate without a tracking number being sent so lucky I was home. Installed on a Sunday and came to discover that a spacer plate was missing, happily I had some 3mm plate so I just made one up using the one I did get as a template, then primed, painted it and finished the installation. I noted that the… Read more
strapping for the box was a different colour to the other so maybe someone robbed the plate from one on the shelf. Made the install a fair bit slower due to fabrication and watching paint dry but overall I have been unable to fault the towbar.
Negative reviews
I ordered some car scales from Outback Equipment. 24 days later the scales had not even arrived at their warehouse for shipping. I had not received any communication from Outback Equipment advising of delays. I rang up and then cancelled the order. 9 days later they still have not processed the refund and when contacted they advised that… Read more
everything is going as expected. I expect better. It should not take this long to process a refund. Their communication is poor and long waiting times should be expected. Don't order from this company if you want anything done in a timely fashion.
Find out how Outback Equipment compares to other Sports & Recreation Shops
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Absolute disgusting business to purchase through. Takes instant payment on products they do not have in stock. No notification of not in stock when purchasing. I waited over a month and then cancelled the order, I am now 21 days into waiting for a refund.
OUTBANK SCAM. DO NOT PURCHASE FROM THIS WEBSITE. Order placed 14th August. I have tried multiple times to contact them with no reply. They have my money but have not sent the product, they have provided no update, they have not answered any communications.
Recent reviews
Paid for Clearview Mirrors that were not indicated as not in stock. After a month of follow up and a call to Clearview it was obvious these mirrors were unavailable due to parts shortage created by Ford lack of supply of specific components to Clearview. Outback Equipment staff agreed to cancel the order and refund my payment. Weekly follow ups… Read more
have failed to produce a refund. I will now have to go the ACAT route and ACCC if needs be. Really poor customer relations imho. I understand the reasons for not being able to supply, even with the original misleading info, but there is no excuse for failure to quickly reimburse peoples payments that are made in good faith. Do yourself a favour and go elsewhere; There are more honourable retailers out there.
I'm still waiting for my product 7 weeks on. They finally answered emails with "still waiting on delivery" but won't answer the phone. They won't give a refund. DON'T USE THIS COMPANY
Item advertised 4 week delivery still nothing after 7 weeks demanded a full refund within 7 days I received a reply after the 7 days stating this will be forwarded this onto the accounts department. This is simply is not good enough when it takes 5 minutes to process a refund, knowing this after having been in business for the last 30 years. They… Read more
have lost me as a life customer and are losing many more judging by the recent bad reviews. I will be now escalating this matter onto Consumer Affairs and my Bank.
Ordered a spare caravan part nearly a month ago and not heard anything. Not replying to emails. Called but not open all business hours. Not sure what is going on with my order #N1385795
If you want to ruin your trip plan, here is the shop. 1. No refund policy. 2. Customer service phone number 1300 never works. Always some excuse that lead to pre-recorded message. If I have time, I would contact state gov's fair trading dept. This outlet is a scam.
Ordered stock they said would be dispatched within 7 days. After 1 month still nothing. They never replied to my email. Eventually after pestering they admitted they had some of my order in stock, but other items were out of stock and wouldn't be sent for 2 months. And they wouldn't send any of my order until everything had arrived at their end. Could be a scam.
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