Outback Equipment

Excellent product, well described. Build quality is excellent. Postage and delivery was hassle free.

I order a hardkorr 100ah lithium battery from outback equipment on 29/10/2025 as they had best price I could find on the Internet I was a bit skeptical at first as I had never shopped with them before, even their freight prices were some of the best I’ve found on the internet, I received tracking information on the 30/10/2025 to inform me my order… Read more

had been dispatched and it was delivered in FNQ on the 03/11/2025 I couldn’t be happier with the service I received my item was promptly dispatched I received tracking information promptly and it was packaged securely for transport I will definitely continue to use outback equipment for other items in the future

Absolutely painless dealing with this company. Well priced fantastic delivery times and knowledgeable answering of my questions

Thay had what wanted do35 hitch and locking pin goods arrived in 5 days no hassle no fuss very good service well done to staff of outback equipment more purchases will be forthcoming thank u i also purchased a companion caravan cover

Totally satisfied and very impressed 23rd July 2025 Bought a DO35 Hitch with handbrake And the locking pin. Fitted perfectly to Our 21ft caravan Feels so smooth on the road. I ordered a second one as We got one for the kids van as well. Better safe than sorry Delivery to Perth only 5 days Yes This review puts me in a draw for a prize but would have made review anyway.

Really top quality products, customer service is second to none, love the Clearview mirrors so neat and compact when in normal position, incredible when extended, gives a great view at the back of the van & what is behind us on the road, easy set up.

Outback Equipment encountered some challenges with the supplier of a Bullbar that I ordered, but to their credit Outback Equipment, and in particular employee ‘Tom’ went above and beyond to keep me informed of developments until the Bullbar arrived here in Melbourne. Excellent customer service and a great outcome ! A big ‘thank you’ once again Tom !

Actually Yes & No, not Yes or No. Outback Explorer Caravan Fold-Out Table (Round Edge). The table is well made, but with no help available so I had to do the installation alone, which made marking the screw holes before drilling non-viable, so I decided the easiest way to align the screw holes would be by attaching the table to the van… Read more

wall-panel (3mm aluminium composite) with high strength double-sided tape and drilling the screw holes in-situ, which turned out to be a bad idea because the two lower side-holes, behind the stay bars (with the table folded down for access), were not accessible with a standard battery drill without the chuck scraping the stay bars, so to finish the job I had to purchase a mini drill-chuck adaptor set (2 pieces for $8.12 + P&P, from Amazon). Also, in the position where the table had to be fitted, all of the screw holes provided in the table-frame were on the 3mm wall-panel, not on the van frame; I was able to provide angle-bracket support to van-frames for the four outer (side) screws, and I decided to drill an extra hole 10cm off-middle in the top flange to get support to a van-frame there (I wanted better support because the van wall panel panel is only secured to that frame by double-sided tape), but I had to use a Phillips-head self-drilling metal screw, not countersunk, so I will have to trim the cosmetic panel around that screw to fit it. A wider flange for screws, to provide chuck clearance from the stay-bars and better chuck-clearance from the table along the bottom, in a moulding with an inset for flat-head screws instead of the countersunk screws, to facilitate screwing to van frames, would improve the product, if it did not result in a significant cost increase.

PCS.

We had another trivet with another material and that surface came off from scratching for wash. This is stainless steel so it's safe. We've been using for toasting bread, baking bread and cooking meat in a iron pot.

I bought some very distinctive van reading lights identical to the existing ones in my van based on the photo on the web site. When they arrived, the nice led plate and lens arrangement of the originals was missing, and instead inside was a fully exposed cheap looking circuit board with led chips attached. Somewhere along the line, it appears… Read more

the manufacturer cheaped out on production, or the ones supplied are a cheap knock off of the original, trying to look identical.

The two photos show the difference. The one received looks like it's not even finished, and is waiting to have the globe fitted.

Having taken detailed photos for a visa dispute, and having the chance for closer examination, appears to be a fake of the original. One telling point may be depth of the base- different pressing.

I did not want to use the cheap looking lights, far better to keep the old ones with the odd dead led.

No fault of mine that the version received was so poor. The website only had one photo, so I could not see the lens part. Called the company and no way would they consider a refund. This is the first time I found an online company not prepared to understand that purchasing online can have iits difficulties, and that some policy flexibility is required, especially with poor photographic representation.

You've been warned: most products are available at a number of suppliers. Shop elsewhere is my suggestion as unexpected things happen and this company has no customer friendly flexibility.

They delivered the wrong order, then mucked me around with multiple incorrect return requests and now they wont refund me for my order. The photo show the wrong order and how badly it came packed. I have sent this back but still no refund.

I am absolutely disgusted in how Outback Equiptment has treated me, and my specific issue - it's difficult to put this into words, as my frustration overpowers my writing abilities. It's a very frustrating matter. Long story short, I had shopped around for the best price, and fastest/reasonable delivery time frame on a Hardkorr battery box, to… Read more

store my Kings 120Ah lithium battery.

Outback Equiptment's website had clearly stated the item was "In Stock", with a "Ships in 1 to 3 Days" text under the price. Oh boy, what a lie this was.

It took them 8 days to even ship the item, and on the day of shipment, I had requested them to cancel and refund the order. Little did I know, the item had been shipped, I missed the dispatch notification email received earlier that morning.

Unfortunately, due to their delays, and their misleading product page advertising, I had no other choice but to request a refund - I think this is fair and reasonable all things considered.

My order was placed on the 28th of September.

I had not received any tracking details, so I emailed them on the 2nd of Oct to follow up.

On the 6th of Oct, I received an email stating they are still working on my order......

It wasn't until the 8th of Oct did I receive a tracking number, with them dispatching the item via Aramex. They then proceeded to tell me to wait another 1-2 business days before the tracking would go live.

It took them 8 business days before the parcel was even shipped from their end.

To add insult to injury, they are now trying to shift burden on me, the customer, given their stuff-up.

I am not sure what's going on with the delivery, however, the parcel wasn't actually picked up by the courier until the 9th, and took until the 16th to be "Onboard for delivery". From there, there have been no other updates, other than a recent one on the 4th of November, to say it is "In transit", as I requested for the battery box to be RTS back to them for a refund.

At this stage, I've had no further updates with respect to the RTS, nor my refund.

The seller is trying to withhold a non-refundable delivery fee, which I think is not reasonable at all, given that they took so long to even process and dispatch the order, far longer than their website listed. They're tying to shift the burden on me, which is unreasonable, and not fair for me, the customer.

This seller has no integrity. They even go onto saying, and I quote: "However, it’s crucial to understand that our policy states that once an item has been dispatched, you are not entitled to a refund, regardless of any delays."

This statement, in itself, is in breach of the Australian Consumer Law, as to state a "No Refund" policy breaches Consumer Law. Their staff are clearly inadequately trained to handle these types of issues, and to put a blanket "No Refunds" policy, again, is breaching ACL.

It is frustrating to deal with this company, and I am at wits end. It would be easier just to lodge a dispute with my payment provider at this stage given the hassles they're putting me through.

avoid - low costs made me order from them - ordered item never delivered - no refund or exchange provided. I ordered a 3-meter tent railing for my caravan from Outback Equipment for $216 (including $63 shipping). However, when the package arrived after some time, I was surprised to find that the delivery box was only 2.9 meters long. Upon opening… Read more

it, I discovered that the item inside had been shortened, with visible cut marks on one end, suggesting it was deliberately trimmed—likely to fit into a smaller, cheaper-to-ship box.

Additionally, the protective end parts, as advertised, were missing. With the item measuring only 2.86 meters, it was not fit for its intended purpose.

I reached out to Outback Equipment, requesting either the correct item or a refund, but no resolution has been provided to date. Despite my formal letter of demand, the refund period has lapsed, and no repayment has been issued.

Due to this issue, we had to delay our trip, resulting in financial losses from lost wages.

Today, I have initiated legal action to enforce a refund and claim damages, and I will provide updates as the case progresses.

If you have experienced similar issues or breaches of Australian Consumer Law by this company, please share your experience: classaction@protonmail.com

thank you.

Purchased a Redarc Tow Pro through this online retailer, zero support for product failure only accused myself as a paid customer in buying the product as a liar and fault is the customer for connecting product wiring as directed by product manual,… Read more

zero offer to resolve other than spend extra time and money of myself to have some self aggrandizing company diagnose and myself to prove fault is in the product, cannot permit belief in clear description and attempts misinformation

I rate Outback Equipment as a highly recommended Supplier. They were fast in delivering the products I purchased. They provided excellent communications; their staff were always polite, patient and professional. They packed the items I purchased… Read more

extremely well for delivery. I purchased a entire TAG tow-bar and wiring harness; it was well made and the engineering which had been invested ensured an excellent fit. Unfortunately the TAG installation instructions provided for both the Tow-bar and the Harness were completely WRONG. I had to develop my own set of installation instructions for both the Tow-bar and the Harness; which I will post to the whirlpool.com.au social media platform.