OutdoorsOnline.com.au

SCAM – I ordered two YETI cups in December and never received my merchandise although the money was taken out of my account. It is now April and company stopped answering emails and their phone is now disconnected. I have asked numerous times to have my money refunded and have never gotten A response.

Don't buy from OutdoorsOnline! – i ordered Dec 2,2016, 59.98 was taken out of my account Dec 5, 2016 I've emailed several times all i get is it was back ordered but its in stock now and will be shipped in 5-8 business days, of course product never comes, I've asked for a refund...still no product no refund 4-16-2017.

Outdoors Online Is Horrible – I placed a order November 16 2016 with Outdoors Oline. The money was taken out of my account November 18 2016. If I check the status of my order it says paid but unfulfilled. I have a order number. I have tried and tried to call the number at first it wanted me to leave my name, number & email address. I have yet to hear back from anyone. I have… Read more

called every day. Also tried using the live chat they claim is 24/7. Still nothing. Now when I call the phone number has been disconnected. Also have sent numerous messages. Still waiting for any kind of response. I am very disappointed with Outdoors Oline and want to make sure others don't get taken advantage of. I would not waste your money on this company.

HORRIBLE – Horrible website! This site doesn't even deserve 1 star. I ordered my products over two months ago! I haven't received them or my money back. I emailed multiple times and left voicemails. This site is fraud and needs to be reported!!!!

Wondering if I have been swindled – I placed two separate orders with this company. The first was Nov. 15, 2016 when I ordered 3 Yetti tumblers to give as Christmas gifts. The price paid in full up front was $89.97. The second was on Nov 23, 2016 when I ordered 3 leakproof lids and straws to accompany the tumblers for $37.96 paid in full. Today it is January 25, 2017 and I still do… Read more

not have my orders. I have contacted them several times, only getting replies 3 times with different answers every time. First was "we did not estimate the overwhelming response to our sale and they are on backorder. The second one was "We just received shipment of the orders and they will be filled in and ready for shipment in the next 8-14 days." The last one on Jan 11th when they said the order must have gotten lost in transit and a replacement order was requested. "Wish should ship out within 5 to 8 business days." and "10-15 business days for delivery". Worst case scenario I SHOULD have my order by February 14th for the first order. It seems to me that I have been fooled. I either was swindled out of $127.93. or they have taken how many more customers money to give themselves an interest free loan. Either way I wonder how much money is involved with unknown amount of orders by honest customers like myself. It is amazing how this company claims they have a 5 star rating. No company, no matter how good they are can totally please everyone. I will give this company until Feb. 14th to receive my orders in full. If not I will file a claim with the Better Business Bureau.

Terrible service – I placed a large order on 12/12. I made numerous calls, emails and chats. I spoke to a person once and they assured me the order would be prioritized and sent right away. That was 3 weeks ago. I have received nothing! So frustrating. This is obviously a scam and I want my money back!

TERRIBLE Service – I ordered one purple Yeti Tumbler December 3, 2016 and have not received a thing. I have emailed. I have called and no one answers or replies to messages or emails. It is unsettling to think how much money these people are making for zero service. This is straight up theft!!

Service is horrible – Order 12/16/16, have tried about a dozen times to get an order status via live chat, email and phone and only once actually got someone on live chat and the information was bogus.

Do Not Patronize – This is not a reliable online company. I ordered a Yeti cup back in November. Tried contacting them via email and phone several times in late December. Never heard back. Tried again early January. Finally talked to someone who said there were problems w/ back orders, etc. When I said I wanted to cancel my order I was told that it was shipped and I… Read more

could refuse the order when it came. Of course they could sent an email w/ the order status. I was told I would receive the cup in 5-8 days. It has been 10 days and still nothing. I feel that I have lost my $35 dollars as I'll never receive the cup nor get a refund. Do not order from this company. I don't know how they still have an online business. I only give them one star because the site won't allow me to not select anything. They don't even deserve the one star.

Still Waiting 45 days later – I ordered 14 coated yetis on December 1, 2016. I have only received 9 and the rest are sitting in Shanghei China post office according to UPS tracking. They have been sitting there since December 24th. I have requested refunds with the same issue. They want to charge me for a return I have not even received. When you call you cannot get a live person. I hope no one else has to go thru this.

Never received item – Ordered an item and never received it. I reached out multiple times and when I brought up disputing the order they shipped half of my order. I never received the $30 Yeti Tumbler. I then selected "return" and got a link through Returnly which provided me with a shipping label that cost me $4.82. I never even received the item so I was hoping it… Read more

would give me an option for a refund instead of a return. I am disputing this charge and reporting them. This is absolutely ridiculous and I hope noone else falls for their professional looking website. I also saw "[name removed]" commenting on peoples comments on this website stating he has reached out to everyone affected - I have not received one email or phone call from this company.

Outdoor online – Ive placed an order in november and have yet to recieve anything . I have emailed the company many times any nothing has com back. i have called them and was told that they were waiting on what i had ordered to come in . I would like a refund , however the phone number is dis connected . I paid by credit card and might be able to retrieve my money through them.

terrible service – The product i received was not the one that was advertised and this was 4 weeks after i had originally ordered it. When i called to inform them that the product i received was not the same one they confirmed that i was correct but did not offer an apology nor a refund/exchange. I had even emailed them before ordering to confirm the product and they still got it wrong! Will not order from them again.

I have had the same problems with Outdoors Online Australia – Terrible. I placed an order mid November. Have phoned, emailed got a few responses. Now there phones are disconnected and i cant get in contact with them at all. Do not place an order. You should be able to get your money back from the bank after 30 days. I recommend everyone reads the reviews in future next time. Goods not delivered

Very upset with this business – I only spoke to someone last week and was told we would receive our order between Wednesday and Friday last week... Still waiting! What do we do now? Fair Trading is the phone calls today, channel nine are looking for a juicy sob story!!! We paid upfront after a phone call to be sure our order was in stock and able to be delivered to us on… Read more

time... Yes Christmas Presents! Where do we find the $680 to repurchase our gifts??. I thought I was clever and organised - now I just feel stupid for online shopping!

Not happy! – I placed an ordered in early October and have not yet received it. I have emailed to company but have had no response. Today I have been trying to access the web site and call but it won't let me on and the number seems disconnected :( I really want my order just not sure how I go about getting it now. Does not even deserve the 1 star! Don't deliver goods once they are ordered and paid for. Don't respond to emails and don't answer phone.

shafted – I ordered in 12th Oct 2012, for Christmas presents. I have paid for goods, not received.Called 03/12/12 and promised a refund.Money still not returned as of 07/12/12 and their phone numbers disconnected. And also now cannot access website. How do I get my money back now.Are their more customers out there having the same problem ?Perhaps we need A… Read more

Current Affair to look into this to track the dog down.Only hope the relevant government bodies can stop him or any of his family from setting up another business

Order not received – Yep, I ordered in Oct 2012, for a birthday present. I have paid for goods, not received. Lots of calls and today 10/12/12 their phone numbers disconnected. And also now cannot access website. How do I get my money back now !!!!!! Are their more customers out there having the same problem ?? Perhaps we need A Current Affair to look into this.

Hopeless – Found a product at a great price, and bought online. I heard nothing word from the store for approx 4 weeks, then starting calling often to check progress of order, then after a few more weeks, started calling daily. Received unbelieveable excuses about not being to find the item within warehouse, and more excuses about the courier losing the item… Read more

and somehow no consignment number being generated. This eroded all trust I had in the seller. After 53 days of waiting for a product to arrive, I requested a refund with Outdoors Online and Paypal. Money received. Thankfully. Bought the item at another store and it was received two days later. Though the seller sounds like a nice bloke, I would not purchase from this store and would recommend people avoid it, because with these business practices, the seller will not be in business long. Business owner does answer the phone most of the time. Failed to call me back at agreed time, everytime. Story for delay continually changed.

Paid for item and not received – I bought 2 items 3 months ago and still have not received them yet I have emailed and phoned 5 times and been told they will be sent out. The excuse that was given was awaiting stock or that they have been so busy that they are running behind with orders. There was always an excuse and a promise that the goods would be sent. They have still to arrive. I didn't get the goods I paid for only excuses.

Terrible service – We recently purchased 2 items from this company. I phone them after 2 weeks asking when we're to receive our items. We were told items would be depatched, you should have them by the end of the week. Well surprise, surprise, no items received. We phoned again, left messages, no phone calls were returned. Eventually after 36 days 1 items was… Read more

received, we phoned again to advise, still missing 1 item. 1 week later no phone calls returned and no credit was given.

I will not be dealing with Ountdoors online again. I would suggest everyone to review other comments before placing an order with Ourtdoors Online to avoid the heartache and extra expenses of trying to retrieve ordered items.

Poor Poor Customer Service – We recently purchased two swags that leak from this company. Firstly I didn't get a confirmation of the order being sent and had to email them about it. Then the swags leaked and the man on the phone seemed to accuse me of being a liar and that I had used the swags for my holiday and no longer needed them. He keeps directing me to deal with the… Read more

manufacturer, despite my contract being with him. He says he has fulfilled his obligations once he sent the swags. He has refused any refund as he says it is user error, no product he sells can withstand a tropical downpour/rain. Neither of our tents leaked (although they were not purchased from him), just water leaked into the swags at the low lying zip areas. I had intended to include his response including his admission that his products do not hold up to heavy rain but he told me he could take legal action, he says that is not a threat though, he says he was just telling me and I should carefully think about my actions.

Everything, very poor customer service and business practices

Hopeless – Contrary to the website all I received was a confirmation and order number. Nothing further heard for 10 days even though the website said orders were processed the next day and tracking numbers etc sent by email. Eventually phoned to find "they had just arrived" and organised for them to be couriered. After a three day wait, phoned again and all… Read more

I got was obfuscation and eventually a tracking number for Australia Post that resulted in "no items found". Phoned again and was told he'd ring AusPost and call back in 20 minutes. Never happened.

I think this outfit is fraudulent.

I lost my money

Helpful & Consistent – Initially I did not think my sleeping bag order had gone through, as I did not receive my goods. After calling and talking to the owner and confirming it had been processed I had to wait for it to arrive into his store. Once it had arrived he called me and apologised for its delay. He also offered me an alternative sleeping bag of better quality… Read more

at a lesser price. Overall I was happy with my purchase. Great on price! Professional & sincere. Time delay.