Oz Goods Depot

STOP BUYING FROM THIS COMPANY! They are lying thieves. If they are threatening you with legal action ignore it. They don’t know what they are talking about. If they are saying it needs collection or tried delivery, ignore it, it’s a lie too. If they are saying the item is delayed….its not…. It doesn’t exist and they are robbing you off. Go to… Read more

your bank and report it as a scam, get your money back and ignore every email these morons send you afterwards.

Bought 2 bookcases from them. Cost me $400 Days after taking my money, they sent me an email saying I had cancelled the order- which is a lie. Never received a refund. They have never returned my emails. Just another scam website.

On Tue, Apr 28, 2026, 11:52 AM Oz Goods Depot <hello@ozgoodsdepot.com.au> wrote: Dear Helen, This is our final response regarding order #28130. We have now reviewed the courier tracking in full. The tracking does not state that a delivery was attempted to your property; rather, it specifically states: "Unable to deliver – Unserviced remote area… Read more

– held for collection." The courier has determined that your location in Kronkup is outside their delivery service area and, under their network procedures, the parcel has been redirected to their nearest collection hub. This was a courier operational decision made after dispatch.

Your parcel is currently available for collection at the following location:

TEAM GLOBAL EXPRESS ALBANY UNIT 6, 230 Chester Pass Rd Walmsley WA 6330

We appreciate that this may be frustrating, however, it is not accurate to suggest that our business has acted dishonestly or failed to dispatch your order. Your order was accepted, processed, and shipped in good faith. As the goods have been successfully dispatched and remain available for collection, we are not cancelling or refunding the order at this stage.

Your available options are as follows:

- Collect the parcel from the service hub at the address provided above. - Contact Team Global Express directly to request any alternative arrangements they may be willing to offer. - If the parcel is not collected and is ultimately returned to sender, the matter can be reviewed once the returned goods are received at our warehouse.

We have addressed your concerns multiple times and explained our position clearly. Continued threats, accusations, or hostile communication are not productive. If such communication continues, we will consider the matter closed and will not engage in further correspondence beyond essential updates.

Kind regards,

Lindsay Oz Goods Depot

Purchased over $100 in pool accessories including pool cover and pool vacuum. I was told both were on back order and I could either continue to wait or receive a refund. I elected to wait depending on the estimated arrival date. Waited a further 3 weeks with no word so asked for a refund. Received an email stating refund is being processed. Then… Read more

another a day or two later from PayPal stating my refund couldn’t be processed and to contact the retailer. Went to their website and bam, gone into liquidation, no customer support available. Great, thanks a lot.

Do not buy from this company - They have terrible communication, I ordered an item from them they told me it was out of stock but gladly took my money, followed up within two weeks later they sent me an email, I could order another item or my money back , I asked for a refund. It’s been 5 weeks and still no refund. I contacted my bank. Shoulnt have to do this. Terrible company I will never buy through them again. Show details

Total scammers - I ordered and apid for a shed and got a curt reply weeks and weeks later saying - "Too bad, we're out of business." Take them to court and make the owners pay their credtiors. One Star is far too much! Show details

I wish I read others reviews first. they stole my money and they are saying goodbye to us all. people scamming others should get prison sentence and their assets should be sold to cover people loses. otherwise 5 minutes later they open another scam under different name. Show details

Complete scammers. They take your order and take your money and then you go to website and it says they have ceased trading. Of course their website was still up and still taking money. Total scum who should be charged. Show details

I ordered 2 bed bases online on 7 April 2026. Over the next 2 weeks I contacted the store a couple of times to get an ETA of receiving the bases. I was told on 22 April they were currently not available which was not stated when I first ordered… Read more

the bases. I was told a had a couple of choices as stated below. I chose the prompt refund on 22 April. To date (11 May) I have still not received my refund, nor have I been contacted by them. I have followed up again today and look forward to the next response. Very disappointing and I will not be shopping with them again.

Switch to a different item: We can help you find a suitable alternative. - Request a full refund: We can process a total refund promptly. - Continue waiting: We will continue to follow up with our supplier and provide regular updates on the progress.

Horrible bunch of crooks.........do not buy from these them.....tell everyone!

Dang, looks like I have been scammed too. I followed up on delivery and was advised it would be 01.05.26. I followed up again and no response. Requested a refund. I don't expect to received that either.

Ordered Gardeon Parcel Letterbox Drop Box Package Mailbox Security Lock Storage Grey 22 April now 1 May. No tracking, no ETA. No Correspondence at all. DO NOT USE THIS COMPANY.....

Terrible, “Scammy” business! I ordered a Golf Cart battery charger from them ($250) as they had it in stock (apparently) but still a week later no shipping or tracking and no real reaponse from customer service other than than stalling tactics. Now that I have told them that I am going to complain to my bank, I get an email saying the order is… Read more

cancelled (but no refund given yet) as they have no stock! So, they get orders by lying that they have items and then stall and delay untill they get them or the customer give up! Horrendous business!

i ordered a rangehood did not arrive, no communication at all. I put a 1-star review on their website they did not put it or respond.

Customer service is appalling no contact number at least 2 days for a response if any at all . I ordered 3 ceiling fans was not in stock apparently offered alternative whole process was 4 weeks ended up requesting a refund which I'm told could take up to 10 days still waiting Dean

Do not buy from this Company. I purchased a sink because there was no indication on their website that it was not currently in stock a week later I had not heard anything. There is no phone number to call them so I emailed to then get a reply a few days later saying the item is not in stock and they have no idea of when it will be in stock. Yet… Read more

They were happy to take my money. They did offer for a refund and I have since requested a refund and I have not received a reply. absolutely ridiculous.

Does not accurately show what is actually in stock and what isn't, but will take your money anyway. Do not trust this store, I'm now trying for a refund after getting stuffed around and it has caused difficulty with a birthday present!

BE AWARE - Slow Delivery and False Reviews their own 3 headline items as stated on their website and Facebook Page is incorrect Fast Shipping from Melbourne Rated 4.7/5 by 500+ Verified Buyers Secure Checkout & Easy Returns You can find the 4.7/5 by 500+ verified buyers on their website which is a link to a page on their own website and if… Read more

you have a look at these reviews on multiple pages you will see the same people's names providing different reviews saying different stuff but all under each other?????? When completing the review it says it will verify the review, when I completed it did verify my email, but surprise surprise my review has not been published!!

I guess I learn from companies like theirs's and should have looked more in depth about the external platform reviews that people leave on the company that are averaging a 1-2 star, rather than the fudged reviews that you state on website and Facebook page.

Be aware that "FAST" delivery is not fast at all and due to "EXTREMELY SLOW" as they justify 7 days for delivery from Melbourne to the Gold Coast as fast.

Also not one ounce of personal care or understanding was accepted about the "SLOW" delivery which they consider fast. They need to clearly state that 7 days is fast. Due to their "fast" delivery I went on holidays before it arrived 10 days after ordering, therefore by the time I returned it fell outside their 14 days return for change of mind, only because of your "SLOW DELIVERY".

Quote from them directly "We do not accept threats, including threats to publish misleading or defamatory statements. Our reviews are genuine, independently submitted, and not controlled or manipulated by our business.

Any suggestion otherwise is incorrect. Should false or defamatory information be knowingly published or distributed, we reserve all rights to seek legal advice and pursue appropriate action."

Nothing on here is incorrect and clearly their own website reviews of 4.7/5 by 500, that appear verified do not state the person's email address and with multiple reviews on multiple pages by the same name is not so genuine.

**DO NOT BUY FROM THIS COMPANY** I placed an order for a pool on 16 January. After hearing nothing for 10 days, I followed up and was then told the item was on backorder—something I had never been advised of when I purchased it. I was given three options and chose to request a refund. Two days later, I received an email confirming that the refund… Read more

had been processed and would take 2–5 days. Seven days passed with no refund, so I lodged a complaint with PayPal. Conveniently, the refund was only actually processed today, immediately after I opened the dispute. Now I have to wait yet another 5 days to receive my money. Overall, the experience and customer service have been extremely disappointing.

They only got 1 because that was the lowest , ordered multiple items , knowing it was Christmas/ New Year period expected delays on received tracking number after weeks because I contacted them. Then received different boxes weeks apart , was waiting on a corner lounge told was on back order , given 3 options 1 being my money back which I choose,… Read more

then received email saying item was being delivered, have received 2 boxes a week apart still not enough to build 1 seat . Steer clear of this company and spend a little more as you my not get what you ordered , and the quality isn’t great

If there was zero stars I would give them that! I ordered a product waited for ages then they inform me it’s out of stock. I requested a refund which they said they processed but after nearly 3 weeks I’ve still not received it. They just keep saying it’s been done and they will not correspond with me any more. I’ve asked for payment receipt from them but they won’t provide it!

biggest scam company Australian ordered a xmas present on the 13/12/25 never got it - refund still pending 8 days later !!!!!!

I purchased a gym set for my son for Christmas. Half of it showed up before Christmas and the other half never showed up. I have contacted them many times regarding this and they just don’t care! I will NEVER purchase from this company again and am… Read more

about to open a PayPal claim to try to get my money back from them. I have been absolutely more than patient and sick of their run around!!!