AI reviews summary
Pros
Verdict
Overall sentiment toward Ozeparts is highly positive, with customers frequently praising the fast shipping, competitive pricing, and accurate product descriptions. Buyers find the online catalog easy to navigate and appreciate the cost savings compared to purchasing directly from manufacturer dealerships. While minor compatibility or installation adjustments are occasionally noted by a small subset of users, the overwhelming majority report a smooth transaction experience and functional replacement parts.
I bought a LH headlight assembly for RAV 4 2015 model. Very satisfied with the product. Excellent packaging to protect the headlight assembly. Arrived in less than a week.
Ordered Left&Right tail lights for 2010 Hilux 2WD, the left side is good perfect fit but the right side had problem of the slot of light bulb was not correct, wrong position so I had to modify it to fit and also the glue of this side not good. Show details
Purchased headlights advertised for 2008-2012 Honda accord. Got them and they don’t fit. The company told me they don’t care and will not be helping me because the car is in pieces and I won’t spend 3 hours reassembling it to take a photo.… Read more
Absolutely vile customer service and I am taking this company to the ombudsman and consumer affairs because they have totally lied and ripped off a pensioner trying to fix his 66 year old mother’s car to get it relicensed. Unaustralian!
Follow-up · After attempting to rectify the situation I am now taking these people to court to get a refund as they have totally ignored my attempts to get a refund. Do not use these people
Reviews with attachments
Excellent quality and very fast delivery. Well packaged.good.good.good. Full set
Extremely impressed. Part was reasonably priced. Ordered on the Friday and received on the Monday. Would definitely use Ozeparts again in future.
Great replacement quick easy repair done in 20 minutes would by again if need be
- +1
I just picked up my car after having these profesionally fitted, both of them are starting to build a foggy/moisture residue on the inside, the whole reason i bought brand new headlights was because one headlight i had a crack and was experiencing a similar issue. So I say the seal on the headlights is no good. Im very incredibly frustated right… Read more
now as I spent alot of money on my car and new headlights was supposed to be the finishing touch. The drivers side headlight is also very sharp around the edges and does not fit 100% as it should.
I would not recommend this product.
Parts exactify as i needed, packaging very safe and secure and real quick delivery Will defiantly be buying again from here thank you
Product (rear light) came as advertised. Good quality and arrived within 5 days. Excellent
Purchased a set of "OEM Quality" headlights for my VE ute. The tint peeled off within 15 months. No refund/replacement after 12 months. Response was that stone chips or UV exposure can cause it to peel. As the photos show, doesn't look like a chip. Looks like systematic failure from the top along the entire headlight. Maybe I should've left my… Read more
ute in the garage 24/7 to protect the headlights from UV damage & chips. Bit disappointing but it is what it is.
Ok so the tail light came promptly which was good, what wasn't good was when fitted it gave our Prado 2 error codes that would not clear after trying several processes. After taking it to our mechanic he came up with taking the old wiring loom out of the old tail light and fitting it to the new tail light, this allowed the codes to be cleared. This took 2hrs and $75 ....... TO SAY WE ARE NOT HAPPY WITH THIS OUTCOME WOULD BE UNDERSTATING IT
Looked up my headlights for MB Vito. OZeparts came up. Clicked on the link, went to their page, into cart, checkout and confirmation of purchase. This would have been around 8pm. Next morning, email stating order is filled, tracking numbers to be sent, with approximate delivery date . Next day, email received parcel sent, now with Aus,Post 2 days… Read more
later, my headlights arrived. I'm very impressed with the packaging. These guys really care about your order arriving in perfect condition. I watched a You tube upload and read some comments. Pulled a few torx screws, a handful of 10mm bolts, old lights out. Fitted globes to my new headlights and installation was a reverse of removal. The headlights look good and work properly. My original headlights were too far gone to repair. I now have, bright, clear, well lit beams once again. Thank you to all involved with my order. You have won me and my recommendations to friends and family.
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Latest follow-ups
Outstanding service and price. The taillights are of top quality it took a little fidling to get them to line up but a minor issue considering the price savings. The delivery was much faster than expected thank you Ozeparts
Follow-up · Had a minor issue very quickly rectified. Once again amazing service
Follow-up · Lights still working great. Have passed a WOF no problem. Installation was easy just a matter of lining them up before tightening the screws
Ordered yaris headlights.Half price compared to other suppliers and prompt delivery.Definitely highly recomend them
Follow-up · Service wasprompt and packaging was next level.Very satisfying
We have purchased a few of the Commodore Aerial Antennas from Ozeparts over the past few years. It’s been hit and miss with the quality of this product. This is the fault of the manufacturer, not the fault of Ozeparts. Upon contacting Ozeparts… Read more
stating it was faulty, and showing them a video of how noisy it was, Ozeparts replaced the Antenna. At this point, the replacement Antenna is in good working order.
Follow-up · The installation was a little fiddly but didn't take long. The previous one we put in was noisy as it was faulty. The noise would happen when you turn the car on and off as the antenna was extending and retracting. The lifespan is about one year.
Positive reviews
easy to find part and pay from website the part arrived in a reasonable timeframe, the front left hand indicator for Mercedes was very good looked exactly like original part
Just wanted to say thank you to Oze Parts for their amazing customer service and delivery, I ordered a part for my Toyota Camry driver side mirror and delivery was packed well and carefully and delivered with tracking number and email updates! I highly recommend this guys if u ever need to order parts for your cars
Actually quite blown away how fast the order came. Nice box, great packaging, all very professional. And the parts actually fitted, job done. 100% compliant again. If I reverse into something again I'll be sure to use these guys.
Negative reviews
Search for what I needed was easy, Fast delivery, packaged fantastically, yet to install as booked in for tomorrow, but they arrived safe and look amazing Ty. Now sad to say one light was faulty and now have to send back and are on back order so forced to get money back and no lights grrrr
The light is like for like except The only thing is the pins are placed incorrectly in the socket for my vehicle a Mitsubishi triton You need a special tool to extract the pins so you can place them back in the correct order If you don’t have this… Read more
tool you will need to cut and rejoin the wires or go to an auto electrician to get the pins re ordered as above
Follow-up · Yes I fixed it myself as I had the special tool for removing pins from socket and re-arranging them in the correct order Light was working except for pin configuration rbeing wrong Fitting was easy you only need a Philips head screw driver
Car parts seller 4-5 days to actual ship the item. Contacted them to see the status. They said that aramex are the courier. Always problems with them. I specified a AusPost safe locker that was an option at check out which I always use. One week late get told by aramex that they need a company name for delivery. There is no company name. It’s the… Read more
Aus post lockers at the shopping centre. Now item has been returned to the seller in which he was rude and have since cancelled my order. They made the mistake by allocating to the wrong courier and now it’s me that is left to organise new parts elsewhere for a roadworthy. Steer clear. They simply don’t care about the inconvenience and ship out when it suits them.
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Recent reviews
Being a newbie to online shopping I was a bit hesitant as how things would go with my purchase. So relieved. Quick smooth professional service. Simple Thankyou. Highly recommended.
Needed towing mirrors for Mercedes Sprinter van I couldn't find elsewhere - found on Ozeparts website. Website easy to use, ordering painless, delivery to regional SA not only quick, but 2 days ahead of claimed time, and items well packaged. Mirrors look well made and exactly as described. Haven't fitted yet, but expect to work as claimed. Show details · 1
I bought the Nissan Navara rear light covers and have to say I cannot fault anything. The communication was easy, delivery was timely and it was packaged so well I was impressed! I had a terrible experience with an eBay shop previously for the same product, so this was a welcome relief to receive non damaged goods and exactly what I ordered! These fit perfect and look great on the truck. Thanks Ozeparts for great quality and service.
Excellent product, on time delivery, though doubtful about using Aus. Post Express again not any faster than normal. Product extremely well packaged for transport. Show details
Very easy to navigate your site in saying that having been on there before made it somewhat easier anyhow quite pleasant and straight forward process acquiring an EL falcon RHS headlight. In the past I've bought indicator lenses, that's enough babble. A+++ seller all day long Show details
Absolutely outstanding service. Product was great quality and a perfect fit. Ordered them on a Thursday morning, paid for express shipping, had them Friday lunchtime in Hobart. Couldn’t recommend more.
Great part to suit VE Commodore. Seems to be sturdier construction than the OE piece Just about to order another for second vehicle. Good communication from Ozeparts Show details
Didn’t come with the dome head nuts that were required to install the part and the edges were rough with little pieces sticking out when the part was tightened. Even tightened fully, there was still large gaps in the middle and on both ends.
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