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OZ TENT RV5 Plus - delivered bent (OZ TENT will not repair) - POOR customer service
Its simple really - we have owned OZ Tents before and needed two new RV5 Plus for our expanding family so bought two and they both came with bent upright inside supports. The quality has definitely deteriorated since the early days of this tent.
The help desk at OZ TENT simply never got back to me via email. Impossible to phone as you can never get through and after waiting around 23 min on the phone you just get cut-off each time
It had to get the DEALER to get hold of OZ TENT (even that took weeks) and then this is OZ TENT said:
Apologies for the delay in response we are experiencing quite high volumes at the moment.
I have liaised with our product team whom has advised this is a normal bend....As mentioned above our product team does not believe this is an adverse bend and therefor we would not issue hinges or a repair request under warranty. If you have any questions or would like to discuss this any further please let me know. Kind Regards & Have a great weekend! Laura Oztent ---------------------- This will obviously break if I ever experienced any wind that is for sure. Dealer we bought from just says nothing we he can do. No bend like this is structurally sound and I know this as my other OZ Tents have no BENDS anywhere. The one tent even when we unboxed had obviously been used maybe on a show room as the flies and awning had obviously been rolled up wrongly and all creased etc as I had two tents so could easily see the difference between how they were packaged. Poor service all round from the company to the Dealer.
Purchased in January 2021 for $4,000.00.
Great...until something goes wrong.
The OzTent RV4 is great but it does take some effort to transport it. I spent the same money again enabling my car to carry it safely. Unfortunately, after only two setups and 8 nights accommodation, ours was seriously damaged in a sudden storm. OzTent rightly stated that they are not responsible for such damage. So now to the problem.
No compassion from OzTent.
No one wants to repair the canvas because ‘it’s too much work’ so expect to pay at least $350 for just a tear in the awning.
The frame. The diagram on their website is useless and the...
Purchased in November 2020 for $1,200.00.
Don't buy.. piece of rubbish
Until it gets wet, dries and the canvas shrinks!!!
Rendering the bloody thing useless!
Cant close the front zips because of the canvas shrinkage. There's a good 5 inch gap.
Total waste of $1300
Would not recommend it to anyone wanting a decent tent.
We used this once
Joins pushed together.. Cheap plastic frame
Purchased in June 2018 at BCF.
Expensive and lacks quality in some areas
Had the rv5 for a few years and it was fit for purpose for those rare getaways throughout the year.
Recently went away with the family and with strong winds of around 30-40km the tent Internal frame buckled whilst fully erected with all guy ropes.
The “plastic” corner joiners Split and popped out of the bar channels. This caused the tent to fold under winds and cause more structural damage.
Obviously very disappointed with this I had to get this tent by for the remaining weekend.
Tent frame is repairable but the frustrating thing is whilst cam...
Purchased in February 2017 at Snowys Outdoors Online store for $1,200.00.
Been a good tent till last night.
My RV5 has been used several times over the last few months and has been faultless till last night windy conditions broke the moving support pole (snapped at the edge) where the rear of the tent collapsed one side and slapped me soundly in the side of the head while I was sleeping. No blood but it did not help that at 4 in the morning I am outside in 60 km/h winds trying to repeg the tent in such a way that it was still usable with the broken side support. I find the plastic hinges to reasonably flimsy now I have had a better look at them. It...is a shime the were not made of something a bit stronger. I do understand that all thing are built to a price nowadays but these are not cheap tents. I read online that this has happened to several other people who all without fail have been knocked back on warranty claims as these bits are not covered. So that will be another $106 in bits plus my time to fix it. A bit disappointed in what is othwise a great tent Rich Mattock
Purchased in February 2020 at Anaconda Physical store for $1,198.00.
Freinds and Neighbours have these, and now I do too.
Used for a couple of years, in winter and summer, hot and cold. Also very windy on top of Mount Panarama.
Easy to lift and put on the roof of the car alone if needed.
Simple to put up. Dont be fooled by the misleading 30 seconds, or 20 seconds, as once you have popped it up you have about 100 pegs to hammer in....
Fly to install, ( we leave connected at all times and pack connected )
Side panel to install.
Front panel to install.
All taking a long time and much more than a few minutes.
NOTE DOES NOT SEAL AT ALL ON THE GROUND FOR FRONT AWNING WITH SIDE AND FRONT PANEL and really no way to seal water out.
Purchased in September 2018 at Snowys Outdoors Online store for $1,200.00.
Disappointing to start with but came good.
I had used this tent 6 times in 12 months,each time I unpacked the tent when I got home I found holes.no fire in site or anything that may cause damage.so I put it down to birds pecking at it while I wasn't around.but after 6 times and more holes i had enough, especially after the last time I fond a massive hole that had been patched in the floor of the tent that I definitely didn't do and a bent crossarm at the top that had obviously been rubbing on my pride of joy every time i packed her up .none of this damage was done by me .and lucky the ...people at bcf noosa gave me a new tent.becauce oztent didnt do anything but blame me for it.so if you buy an oztent get them to show you how to set it up and pack up and chek it for damage before you leave the shop.appart from that an awsome tent very quick and very safe in all conditions.it was a shame about my experience as I saved long and hard for that tent.
Purchased in October 2018 for $1,199.00.
Oztent RV5 is perfect for families or couples
We have owned an Oztent for over 10 years and have been on countless trips using it in all types of weather. It handles strong winds and driving rain with no issues. Even after 10 years it looks pretty much new and none of the zips or screens have failed. The main tent can be setup in 30 seconds like they claim but to be honest you need 10 mins to put in all the pegs, setup the poles and guy ropes.
It is worthwhile buying the matching fly as it keeps the tent cooler in summer, gives better weather protection and protects your canvas from bird...
I've got the RV5 Oztent & have used it for about 6 years - lots of beach camping mainly. Overall a good tent, like anything pros & cons. I've had it up in very harsh / windy & wet conditions without fail. One example about 3 years ago I was at Yamba ( NSW coast) and a storm hit with 300mm rain overnight - not one drop of water in the tent next morning. It is a quick tent to put up, I have the side walls / fly & ground sheet as well, a complete setup of tent / walls etc. will take 20 mins or so. Just the tent like is says - quick.
Here's a tip:...
Complete heap of rubbish.
Complete heap of rubbish.
Cheap plastic hinges - one was cracked when it arrived so wasn't able to properly erect it and no spare parts stocked in the distributors. Really awkward to erect without over straining the plastic fittings and breaking more of them and pretty well impossible to store neatly back into the bag.
RV5 versus 9CV XL
We're regular campers, minimum four times a year if not more. Normally two weeks at a time. So accommodation is important. We had a 9CV XL for years which is fantastic. But we're here to talk the RV5. We have one RV5 with side panels, one tag along and various flys and floor savers. The RV5 is effectively an instant up. The video is correct. However, the rest of the setup takes just as long as the 9CV due to the fiddling with zips, Velcro, poles, guys and flys. The canvas feels good, ripstop, heavier than the 9CV. The rooms, RV5 and tag along, ...are self contained in that they have their own tarp based attached to the canvas, good ventilation through mesh screens. Very warm inside so you'll need the airflow through the mesh to allow a cooler breeze. Few things Oztent could look to add- loops at ceiling height for lights and extra pockets on walls. Size wise this setup is smaller than the 9CV XL and I'm not loving the openness in the middle of the two rooms. There is good head height in the RV5. Kids are on campbeds and we're on blow up mattresses - kids have had take the RV5 whilst we're in the tag along - they have heaps of space but the metal frame does cause some setup thought with regards to placement of beds - it comes about 30cm in from edge of tent. Middle opening door/mesh is great for RV5 but doesn't work for the more cramped tag along as the blow up bed is across the entrance - won't fit the other way. The RV5 is not cheap. It is made well with good quality materials. It took about an hour to setup and then longer to mess with flys. Awning went on later, but doesn't beat a gazebo. Bang for your buck, for a family of four, your 9CV offers more space with a similar setup time. Owners of 9CVs stick with them. Owners of RV5s enjoy the adventure - for a family of four you may want two!
Loved loved this tent
We used our rv5 to take to Birdsville we loved loved it. We are normally not tent people. Set up was soo easy. Had all wheather conditions as we travelled to flinders ranges rain Gail force winds and sun !! We had a fly on it!! Loved it !!!used side walls and front panel sometimes
Travelled for 4 months in it. Tried and true.
My partner and I took a 30 second oz tent around Australia. Lived in it for 4 months and have camped regularly in this tent for the last 5 years. It has bever missed a beat and is easy and strong. A great option you can add to as your family gets bigger too.
Very strict on warranty. The Oz tent did not withstand windy conditions. Major FAIL
This was the first time we spent $2500 buying a decent tent, a month and a bit in we put the tent in the back garden, with a gust of wind one of the poles snapped and consequently punctured a hole in the side of the tent. We are devastated. We called Oz tent but they basically wiped their hands of it as we had not returned the warranty card within 14 days. So don't buy from this company if you are going to be camping in wintery weather because you will be hit with the repair costs. I've never heard of a company not repairing, fixing or replacin...g an item within the warranty period whether you have sent back the card or not. It is very disappointing especially as we had bought a spinifex tent and had it for 6 years, one pole broke and we got it replaced straight away.
Great tent with very little downside
Bought the basic RV5 about 8 years ago and added the Deluxe side curtains and front flap within a couple of camping trips after the first outing. I generally go camping about 4-5 times a year (mostly SE QLD and Northern NSW) and have seen all kinds of weather- good and bad.
The unit has kept me very dry in severe thunderstorms, constant drizzle and severe condensation occurrences so I have absolutely no complaint about its waterproof/water resistant properties. There was one occasion where I actually had a 50mm "high tide" mark around the b...ase of the tent, so while some of my gear in the 'annexe' part outside the tent got wet, I had a dry night. Similarly, the tent has survived some pretty fierce wind conditions that caused havoc among some of the other campers in the parks. I have had stitching fail on one of the hold down rings once, but I can accept this if the others all hold for another 20 years Only downsides- -The farcical claim of 30 second tent. It would take an extreme athlete to take the tent out of the bag, stand it up, drive in the minimum 10 pegs (as required by the manufacturer) and hook up the various ropes. A 4-5 minute tent would be an appropriate and irrefutable claim. This does not include the time required to put up the poles for the front flap if an awning is required. -At some 25kg and being over 2mtr long, it is not breeze for a single person to load/unload or pack/unpack. Having said that, I would not like to see them sacrifice the quality for the sake of less weight.
Stick with the main tents only
We bought the RV5 and sides and a tag along etc and i am more then happy with the RV5 itself as it is a really good tent. However i wouldn't give you $5 for the tag along and we would have been better buying another RV5 instead. The Tag Along is OK in normal weather but twice now we have camped and weather turned windy and wet and the Tag Along once it gets wet as it has no frame to hold it properly like the main tent gets heavy when wet and if the wind blows hard enough while it is raining the spreader bars bend and then water pools which ben...ds the spreaders more and then as we had happen main spreader bar snapped and pulled the tag along front down which pulled the rear spreader bar and snapped it. Called Oztent and explained and the answer was that's your problem so we are not replacing the bars. I said this is a $1600 dollar tent and you don't want to support it if it is not up to scratch. I told them the spreader bars are not strong enough for the job they need to do with the Tag Along and that's a design issue. Told by Oztent not their problem even though they offer a warranty and we owned it 8 months and used it 4 times. So basically their customer service is rubbish. On the positive side i rang BCF where i bought it and said i need to order new spreader bars and told them why and how poor Oztent customer service is and they said no that's not good enough and BCF replaced the spreader bars for me free of charge as they said and i quote, "We don't want to see you inconvenienced by not being able to use what is an exceptionally expensive tent to have issues with." Now that is customer service. Thanks BCF. My advice stay with the main tents only and don't expect great service.
I love my OzTent
I have the rv2 with all the accessories. I am so happy with this tent, it's strong and well made. It goes up easily, the side panels not so easy but worth the effort to get the extra room. I'm 5" 10" and I can stand up in it.
If I had to moan it would be about the weight and the length, but a tent without poles that goes up so quickly something has to give and it fits into my little van so I'm happy.
Waterproof? Water absorbent!
We bought an Oztent RV5 in 2008 after looking around at lots of tents and different brands, and were sold on Oztent's claim that their product is waterproof. We've now had this tent for 7 years and many camping trips.
It is not waterproof or even water resistant and has comprehensively leaked in almost every panel and seam.
Upon contacting Oztent I was told, quote- Nothing is waterproof, only water resistant.
I then pointed out that their own brochure clearly stated in bold print that their tents are waterPROOF!
The gent at Oztent change...
LOVE LOVE LOVE my RV5
I adore this tent! It's so fast to set up! I recently took it across the Simpson Desert and it performed to perfection.
I can set it up alone which I love. It is heavy to pack up alone though and I always need help to do it.
My only complaint is that I wish OZTENT has given the carry bag a few extra inches of room in length and width.
It is tricky for me to fit it back in the bag without help. If the bag was bigger, I could probably pack it back up without help. For the price of the tent, a few extra inches of material would have been a...
Questions & Answers
I have an RV3 it’s the best test I’ve ever had but is probably a little small for me and my wife with stretcher beds. I’m thinking of giving it to my son and buying an RV5. My question is: Can I connect the awning of the RV3 to the awning of the RV5?
I have an RV5 and I’m thinking about not getting the tag along but just getting another RV tent. Do I have to buy an another RV5 or can I just get an RV4 or RV3? Would they fit ???
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