OZtrail
Verified26 reviews
- See all
I’d like to express my gratitude to their customer service Brett. My order was somehow never arrived. I couldn’t track nor see where my order was. I sent an email to their customer service and Brett followed it up with the courier and keeping me up to date. At the end, he sent me a new tent and it arrived the next day. Thank you Brett! Show reply
Follow-up · It was the same exact tent. Delivery was phenomenal. I received the item 2 days after they put in another order Delay was caused by the shipping company. Somehow no one can give the answers where the item ended up to.
Broke a couple poles on fast frame ensuite. Ordered two replacement poles as advised. You cannot use these as they do not come with knuckle joints for roof poles pre attached. This according to oztrail support means drilling out factor rivets in an attempt to maybe secure poles with maybe nuts n bolts, or who knows what. And that's it, sorry we… Read more
cannot be more help, Goodluck. Now the proud owner of a broken ensuite tent and a couple of perfectly good spare part poles, neither of which are usable. Great stuff oztrail, never again!!!!
Terrible with refunds for faulty products, such a nightmare to deal with and I will never purchase their products again. 300W Oztrail Solar blanket and 1300W Oztrail battery purchased. The blanket is charging the battery at 6% in an hour, in full sun it never gets above 80 watts let alone the 300 watts it is advertised to output. The manual says… Read more
4 hours to full charge, at this rate it would take 16 hours to charge the battery. I contacted Oztrail about this and they have been making me jump through hoops and are denying the fault exists. Such a massive waste of time! They are saying it is the battery, but I have tested it against 2 different batteries with 2 different input cables (both Oztrail batteries, so if it is the battery then I have been sold 2 faulty batteries, and I would question purchasing an Oztrail battery in the future). I have sent them so many photos to show it is faulty, I have tested the blanket with 2 different batteries in full sun and provided them with ample evidence, and have now had to lodge claims against the retailer with my bank, Office of Fair Trading and ACCC. Spare yourself the drama and don't buy Oztrail.
Took 3 weeks to deliver gazebo, no response to emails, no communication and customer service not helpful ( wouldn't like to have their job as no doubt they get lots of complaints ) No good enough!!
Three weeks since ordering still no product. Requested a refund which was agreed, week later no refund. Emails take 5 days for reply. Show details
I wish I could give a MINUS STAR RATING for their customer service. I purchased a 10 person tent from them and on the first night I had it up installed it got collapsed from the wind and WE END UP SLEEPING IN THE CAR WITH 2 KIDS RIGHT IN WINTER TIME. THE WORSE EXPERIENCE WE COULD HAVE AS OUR FIRST FAMILY CAMPING NIGHT IN AUSTRALIA! Second… Read more
morning, very early, the park ranger picked up the broken tent so our evidence for refund has gone.
We had our friends as witness but still Freddys Fishing & Outdoors refused to provide refund under any circumstances.
I WON'T RECOMMEND OZTRAIL TENTS TO ANYONE AS THEY ARE VERY FLIMZY !
Dont expect quality. I purchased a sleeping bag, the Kingsford, through a camping equipment store. Order placed and delivered to WA within 7 business days. Good result. On pickup I was aghast to see the massive size of the thing. No way would it go as carry on luggage on a plane. Attempted to reduce its size using the straps provided. Pulled out of the seam they were stitched into. Not a good result. Wouldn't buy from them again.
We are regular campers but never left a review until the products we bought were tried and tested. Some of these products we've had for years. So here goes.... Just did 6 nights at Pelican Bay Camping at Inskip Point. Sand and midgie terrain. We have a 2.4 gazebo with midge proof and sun screens, a 6 person hightower mansion tent, double… Read more
ensuite tent and a 750 fat matt.
The tent .... had for 6 months. I can put it up myself without any help. I'm 5'2. It's light and takes up hardly any room in our canopy when travelling. Love that hubby and I can stand up in it and get changed.
Plenty of room for the 2 of us and all our gear. Wouldn't put 6 people in it though. Yes you could but there would be no room for anything else like bags etc. Great for 2 adults and maybe 2 kids.
The 2.4 deluxe gazebo .... we've had for 8 years. Withstood huge storms. Still have the frame. Just bought a new canopy for it. Have all the walls (sun walls and screen walls). They come in handy when there is midgies, mozzies etc. We actually do double walls. So put all the screen walls up and then add the sun walls. We just roll the sun walls up and hang them on the top of the frame until we need them and pull them down when needed
The double ensuite tent was confusing at first to put up and down. But once we worked it out, was easy as. Only took 2 goes Love that it has extra pockets to hang up to put small bottles of shampoo, conditioner, body wash etc. I packed it down on my own this trip. Was so easy.
The 750 fat matt. Omg I love this. It's the first thing I do at a camp site. Open up the valves and leave it to fill up. It's so comfy. I've tried everything. Found most self inflatables hard to roll up but this is easy.
There are times when I go camping on my own All of these products I can put up and down without any help...the pic I have attached, I put all of these up by myself.
This is my own opinion. Have not been sponsored or paid for this review
Awful! Boasts an LG Compressor. First one lasted less than a year (only used once) and then it just stopped working. Replaced with another that didn't work out of the box. Absolute garbage
Good support experience – I had an issue with an Oztrail product and to be honest I was pretty impressed with the support I got, Barry is a pretty clued up dude and told me straight what issues could be present and how to get it sorted. To be honest I cant fault them. Show details
Regret – Premium prices, at average quality, with pointless "warranty" coverage. Avoid.
Do not honour pricing – Have found they will not honour their own pricing. Email advert advertising an item for X amount, following the link and the purchase price is over triple of their advertised price. Contact them in regards to this issue, and was advised the pricing was incorrect and not available for the advertised price. No retraction email was ever sent in regards to their error.
Info regarding possible fault – Just purchased a small fridge that may have a control panel fault and the person I spoke to took my observations on board pending further testing by me and offered me the repair option. What I do need to point out is that ALL camping fridges/freezers , even the Engels, are not that good.I am yet to find someone who has not had a faulty camping… Read more
fridge. My Evakool died after 6 months and Evakool have never returned my calls. Camping fridges are not ruggedised, if they were they would be unaffordable, they are built to a price, not a structural integrity spec. Don't rely upon them, have a Plan B for feeding yourself without a fridge. Otherwise, all Oztrail gear I have purchased has done the job for me.
Find out how OZtrail compares to other Camping Shops
Know better, choose better.
Oztrail 57L fridge – 57L fridge fail after 5 weeks used maximum! Work fine for starters but...
Hi, Thank you for your feedback. Please contact our warranty team on 1300 362 921 to discuss further.
Worst ever experience ever. No fridge for 6 weeks and counting – I bought this fridge and after a few months the power started playing up and not going below 9 degrees. I went to get a swap for a new one and was told I had to take it to an oztrail fridge repairer and see if it could get fixed. It took 2-3 weeks of no contact for me to call to find out it couldn't be fixed and they were waiting for oztrail to… Read more
approve a new fridge for pick up. Now 6 weeks later I'm still contacting the repairer for a result and they tell me oztrail still hasn't got back to them. I would not ever recommend anyone but any oztrail fridge as the hassle of when it breaks down is not worth your time and sanity. I use my fridge daily as I live out of my bus and I've gone 6 weeks now without a fridge and no answer as to when I will be getting one. I don't want a new fridge now I just want my money back but apparently even with warranty they won't refund only give u another crappy fridge that as I've learned breaks down alot. Stay away and go with a different brand as u won't have a hassle replacing it should it break. Apparently oztrail are the only ones who put u through hell at not giving your consumer rights a fair go
Hi Emily, Could you please contact our warranty team on… Read more
Poor Courier Choice – I recently bought a gazebo accessory from your online store. I paid $15.00 for Delivery. The delivery came when I was not home and a card was left. That's fair enough but it could have been left in a safe place - there are plenty on my veranda or it could have c=gone to my local post office less than 5 minute away and open on Saturdays. However… Read more
Star Trek took it back to their depot 15 minutes away from my home and only open 9-5 m-f. I could not arrange another delivery and when I did go to pick up the item I had to park my car and walk in cold weather to the security building. There waited outside for them to call through to find the item and then wait for them to walk it over from the storage sheds to the security office. I am letting you know this so that you might decided to use a courier that is suitable for home deliveries and not inconvenience customers who have paid for delivery, I would be very unlikely to purchase from your store again due to my experience.
Hi Terri. Thank you for your feedback. Your feedback has… Read more
Oztrail fridge unreliable – Purchased a oztrail 80 lt fridge freezer, had it for a couple of years. Did not use very often as it did not get cold. Purchased an Engel used that instead, I needed reliability for travelling around Australia. Had the oztrail checked, by reputable company in Cairns stated there was a gas leak and cannot be repaired. Very disappointed. Show details
Oz trail dual zone 80l review – Recently purchased the 80l Oz trail fridge freezer set out for a 5 night trip plugged into the car works ok it did lag a bit not getting my stuff to temperature as quick as I wanted but still cold enough went off the grid using a 120 amp hour got 48 hours and drained the battery so had to fill it with ice to keep my stuff cold for the last 24… Read more
hours of my trip. product description for 1 amp per hour on a deep cycle battery should have got me through 3 days but not quite at this stage I would say I expected a little better than what the product delivered .got the fridge delivered and it was all dinged up once I got it out of the box not overly bothered by this but I guess I payed for a new product not second hand
Dear Mr. Nev, Thank you for taking the time to provide… Read more
Do Not Buy – We have owned ours for 2 years and used on 10 short trips and now doesn’t cool. Anaconda and Oztrail say just get an upgrade!! They now offer a 3 year warranty but won’t fix ours or even replace it. Crap product and service from Oztrail and Anaconda!! $800 to use less than 10 times. Show details
Oztrail 80L dual zone fridge freezer – Bought the Oztrail 80l dual zone fridge freezer from Anaconda Mackay today. Absolutely stoked. New model then then the one pictured online. It doesn't require the thermal cover that is required with the older model. Bluetooth controls through your phone as well as the conventional lcd control built in. Absolutely quite and cools quickly. Lots of… Read more · 1
space and very functional. Runs on 240v, 12v charge from your vehicle, that charger has a mini anderson plus as well, and will run from Solar and a generator which only pulls a low 80 watts of power. And you can't go past an LG compressor. Built to last. Thrilled we got this one.
Warranty Claim – I made a phone call to to OZtrail to ask how to move forward with a warranty claim. The representative was very helpful and gave me the information required to proceed. I then emailed and spoke with Hana from the warranty claims team. Hana was exceptional and I am so pleased with the outcome and the information that was corresponded over the time.… Read more · 1
Communication with OZtrail is 10/10. The Brampton Sun Lounger is a great product and the issue I had was resolved. People that have an issue just need a little patience, tolerance and understanding when dealing with customer service representatives and you just might find that the outcome is favourable.
Attempted to return item as it was unlike original and not as described. No image on website. Will charge $30 – Will charge $30 to return item. Replacement tourer 9 plus tent bag unlike original. Very cheap quality. No flap to enclose tent within bag. Straps not reinforced as per original. Expected similar to original or better quality bag for $55. Spoke with customer service for return who after a number of emails accepted return but will charge $30 plus postage to do so. Not worth returning for the price.
Thank you for your feedback Rod. This feedback has been… Read more
Find out how OZtrail compares to other Camping Shops
Know better, choose better.
poor quality - avoid – The Oztrail bag broke in two days after purchase. No replacement was issued and I still can't get hold of anyone. Show details
Oztrail Stretcher Tent – Used this tent, love how quick it is to set up, I'm a big bloke plenty of room, rated for 150 kgs I don't think so I way less than that. One night I went to sleep, and this is the 5th time I used this stretcher and the middle support of the stretcher failed. Emailed customer service and their comment was can you confirm this was used within the… Read more
parameters it was designed for? It looks like this has been broken. Its obvious if its collapsed its broken I sent supporting photos since then and I've heard crickets. You can see the welds did not stick and most likely contributed to the failure.
Oztrail - Be Warn – What a crummy organisation. Their product breaks while under warranty they will not fix it. I have placed the email exchange so far on social medial. You be the judge! Show details
Very disappointed – After spending an hour just to re rivet everything and stuff around with the cams I have finally got it in working order very disappointed with the product quality will not buy this again or recommend it to any of my friends also the straps have pulled threw the stitches
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
We sincerely apologize for the pricing error and any… Read more