Excellent service - very professional team
We had an issue with a damaged reticulation unit (car ran into it), and from day 1 working to get a replacement unit was effortless and a quick turnaround from the team. I was impressed with the support that the office team offered, Sue was amazing to deal with. The implementation was so smooth and the guys were very professional, and kept me informed at every step. The team at Ozzi Kleen go the extra mile, well done !!
Sort of OK
We've been running our Ozzi Kleen for over 10 years. For the most part, it's been trouble free during this time. We've experienced quite variable settleable solids values (SV30%) over time, both high and low (40%-80%). We get that this a dynamic, biological system, which can be affected by what you put down the drain. That said, our abiding impression is that the default position when the SV30% is high is that householder is to blame with the choice of cleaning products. When we've asked for guidance on what to change, the advice given is vague...and sometimes contradictory. It would be in Ozzi Kleen's interest to put together a list of products they recommend. Makers of other aerated waste treatment systems do this, so why not Ozzi Kleen? The choice of products seems to be the major cause of consumer upset so why not provide some concrete guidance and not take the position of what seems to be "it's for us to know and you to find out". Most people want to get it right (it's in their interest to do so) but it's wearing when the repeated refrain is that of the householder not being sufficiently careful. Once the system is installed, you're dependent on how good your service technician is. Our experience has been a measure of willingness but rather too quick to blame the householder if the system is not running as well as it could be but then unable to advise specifically on what changes you could make. In similar vein, when, for example, we've asked about some of the programmed processes available, such as why the sludge cycle is not programmed in, the responses have been vague, which rather saps one's confidence in the service being provided. If we had to replace the Ozzi Kleen, would we get another unit? Possibly, but we'd keep our options open and certainly be taking into account what support we'd get and how this was provided.
Well done team!!
Looked for long time for a system , after many quotes that increased by 50-80% when they came to site I was not happy, then came Ozzi Clean who were so professional and helpful there quote never changed. Their staff are friendly and were a pleasure to deal with thanks Sue, Marc and crew
Very pleased Ozzi Kleen customer
We replaced our old septic system just under two years ago with an Ozzi Kleen waste treatment system. The project was always going to be a little challenging due to the existing septic tank, location of the pipes and proposed extension foundations. Thankfully Sue and the installation team met the challenges in an efficient and professional manner. Plumber Grant even ensured that there were connection points to connect a future bathroom at no extra cost.
Sue gave us some simple instructions on caring for the system, and the Ozzi Kleen plant has ...
A wonderful company and team
I recently purchasing a property that needed the old septic replaced and was dreading the process and the impact it was going to have on the existing garden and land. But the entire team at Ozzie Kleen were absolutely amazing from beginning to end.
Of course there has been an impact, but everything possible was done to minimise that and great care taken with earthworks and machinery through the property. They really went above and beyond in many ways. Could not fault this company, they have been a pleasure to deal with.
Ozzie Kleen Treatment plant installation
Prompt and courteous service, and friendly helpful installation staff. The commissioning technician was a pleaseure to work with. I would highly recommend Ozzie Kleen to anyone looking to install or upgrade their waste water treatment system
Ozzi Kleen staff are amazing to have a system with coz they are supportive and lovely to deal with.
Ozzie Kleen has been supportive to use during an insurance claim for our system, they kept it low in price so replacing our system got covered by insurance. We really appreciate the lovely staff at Ozzie Kleen.
Great service and equipment is
The treatment plant has only just been installed but the service and installation of everything up to now has been super efficient with office staff and the onsite service and installation department been great to deal with.
Sue in sales staff was exceptional and accommodating. Simon who commissioned unit was very helpful and explained everything well. The guys who installed unit were friendly and efficient. Ground work around the unit could have been left in better condition . Overall great service.
Good system, but need smart service technicians
The system is a very good system, but the person servicing needs to know what they are doing. For one, they need to do their settling test. This shows them how the system is treating the water. It takes 30 mins and they should give you the result when they give you the service report. Ozzi Kleen have told me that a sludge volume of 40% is OK.
Secondly, if you are having problems, check the basket in the pump chamber. If the basket has mud in it then the water is being transferred at the wrong time. There is usually a problem with the decan...
It's all our fault.
We had an OziKleen system installed s couple of years ago.
We were told that we would have a lush grassy irrigation field and that the main thing to avoid in the system was fats.
Presently we have an irrigation field that is 10% lush and 90% bone dry and a dirty leaking system.
We have a OziKleen contract and are serviced by an agent.
We have been vigilant about using a bucket for the kitchen sink with basically nothing but clean water going down.
During a recent service we were told that we were putting too much fat into the system, but no ...
Complete system failure
The council required us to have waste lines underground. Ozzi kleen assured our builder there would be no problem. We too have had ozzi kleen tell us that we are not careful enough with what we put down system, or are using the wrong products (they will not advise what is the right product, excuse being there are too many products on market!!!). We now have a serious blow out which has whole waste product coming through the system by the kilo. They continue to blame us for creating a 'bloom' which brings waste together!!! Both the council and c...ompany that designed our system layout have intimated there are ongoing problems with ozzi kleen systems, that it does not break down waste sufficiently, and blockages are a problem. I would love to hear from anyone else that has an underground pump out system. How can this company be brought to account?
TheseOzzie Kleene units are rubbish
Our Ozzie Klein has caused us nothing but grief, the smell comes into the house, it never works properly, it is always costing us money, lots of it.
The service agent says it is always working well when it is not.
The adjustments on the electronic controller does not change anything
There is not solution to problem because, the unit is faulty, the design is faulty
I would not recommend this product
These guys really helped us out in a crappy situation. Their service was prompt and accurate. All the trades arrived on time, worked really hard to accommodate our needs and did so promptly and with a smile on their faces. They were all brilliant to work with.
were I live it's very hard to get a service agent
it's very hard to get a service agent to come to my town .. I've contacted ozzi kleen about this and they contacted my local service agent he showed up once and that's it .. waste of money these systems are . and I wouldn't recommend anyone buying one ..
This system was sold to me as an environmentally friendly system that would be low maintenance and problem free. I have used it in accordance with instructions, I have had the system serviced and still it gives problems. It is NOT environmentally friendly. My 25 year old septic was less trouble and cost than this! My water usage and associated cost has significantly increased since installing this system and after 5 years it still does not work properly. Ozzi Kleen's folded arm insistence that its my fault and that its only a machine, so expe...ct problems adds no value and resolves nothing. After repeated attempts to have the problems sorted (over 5 years) there should be some legal recourse, surely this product is not of a merchantable product!
Purchased an Ozzie kleen treatment plant about 4 years ago nothing but trouble.
All my lines a blocked again Ozzie told me I used to much fat we very rarely cook with fat we wipe down plates and use earth products
Have had 4 plumbers out none f them want to touch it. They all said the system is useless no help from Ozzie at all. $10000 down the sewer now looking at a new system
Questions & Answers
The sink is slow to unblock allowing the water to drain easily away. Is there a product I can use to "clean" the pipes?
Ozzi K.Ozzi Kleen
Hi Andy, I have a great document regarding unblocking pipes without affecting the Ozzi Kleen, if you don't mind sharing your email address with me I could send it straight to you. It's too long to put up on here as it runs through lots of options. Kindest Regards
Ozzi K.Ozzi Kleen
Sorry Andy, I just got this, emailing you now. Kind Regards.
Should the sludge tank on system Be full and have a crusty layer on top?
Ozzi K.Ozzi Kleen
Hi Colin, Yes, that is normal. How old is your system please and are we talking about in the large main treatment chamber, or the separate smaller tube which can also hold a portion of sludge when activated. It might be a good idea to give us a call on 1800450767. Please ask for our Service Manager, or a Senior Technician, who can run through the Treatment System Operation and what can be expected with you.
Do the systems smell? Also, if not Ozzi Kleen, do you have any other recommendations?
they can smell if not serviced properly every 3months.. I wouldn't recommend them if u live out in rural area if that's were u live as its really hard to get a service agent to come and service it .. also ozzie kleen isnt much help with getting service agent to come as they say it's not there problem... they did help me once but it took a month of complaints but than the service agent only showed up once because he said we live to far out his way
I have had my system serviced regularly since installation in 2013. From day one it has given problems. I am now onto the second service agent. The first gave up, he couldn’t get it going right. He was good plumber but spent so much time with no result that he eventually just stopped taking calls. The new guys are great, they have tried everything to have this system work as it should, this year I have spent > $1200 and as I speak it’s still not working. Does it smell? Well it depends what goes wrong but yes it can! But that would be the least of your problems. My advice DON’T BUY ONE OF THESE. They’re rubbish and the organisation selling them is useless they burn the customer and the service agents. Not sure yet what the best alternative is but I have been recommended Taylex by a couple of different plumbers who service these systems.
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