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Ozzi Kleen

Ozzi Kleen

3.1 from 23 reviews

Reviews

3.1

23 reviews
5
(9)
4
(3)
3
(1)
2
(1)
1
(9)
  • Product Quality
    3.6 (11)
  • Return Claim MadeYes (1) · No (14)
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A wonderful company and team

published

I recently purchasing a property that needed the old septic replaced and was dreading the process and the impact it was going to have on the existing garden and land. But the entire team at Ozzie Kleen were absolutely amazing from beginning to end.
Of course there has been an impact, but everything possible was done to minimise that and great care taken with earthworks and machinery through the property. They really went above and beyond in many ways. Could not fault this company, they have been a pleasure to deal with.

Product Quality
Return Claim MadeNo
1 comment
Ozzi Kleen
Ozzi K.Ozzi Kleen
Neil

NeilSouth East Queensland, QLD

Ozzie Kleen Treatment plant installation

published

Prompt and courteous service, and friendly helpful installation staff. The commissioning technician was a pleaseure to work with. I would highly recommend Ozzie Kleen to anyone looking to install or upgrade their waste water treatment system

Return Claim MadeNo
1 comment
Ozzi Kleen
Ozzi K.Ozzi Kleen

Hi Neil, Your positive review is very much appreciated and you also were a pleasure for our team to work with. Al the best from Ozzi Kleen.

Bec

BecSouth East Queensland, QLD

Great Service

published

We found the instillation of our upgraded irrigation for our dispersal unit smooth and the customer service was impeccable. Sue was extremely helpful and kept us in the loop the whole time.

Return Claim MadeNo
1 comment
Ozzi Kleen
Ozzi K.Ozzi Kleen

We were so happy to help you as we know it can be daunting when Council come knocking on the door! Things can change from Council records for so many reasons but there is always a way forward. All the best and thank you for the great review!

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Tiarna

TiarnaSouth East Queensland, QLD

Ozzi Kleen staff are amazing to have a system with coz they are supportive and lovely to deal with.

published

Ozzie Kleen has been supportive to use during an insurance claim for our system, they kept it low in price so replacing our system got covered by insurance. We really appreciate the lovely staff at Ozzie Kleen.

Product Quality

Great service and equipment is

published

The treatment plant has only just been installed but the service and installation of everything up to now has been super efficient with office staff and the onsite service and installation department been great to deal with.

Product Quality
Return Claim MadeNo
1 comment
Ozzi Kleen
Ozzi K.Ozzi Kleen

Thanks Paul. We wish you all the best in your beautiful new home.

Kylie

KylieSouth East Queensland, QLD

Efficient and reliable

published

Sue was fantastic to deal with, very efficient, knowledgeable and reliable. We have yet to commission the system but we are happy with the install, the fellas were easy to deal with and obliging.

Product Quality
Return Claim MadeNo
1 comment
Ozzi Kleen
Ozzi K.Ozzi Kleen

Thanks Kylie, much appreciated. You were a pleasure to deal with as well. Thank you for the great review.

Jack

JackSouth East Queensland, QLD

Great service

published

Sue in sales staff was exceptional and accommodating. Simon who commissioned unit was very helpful and explained everything well. The guys who installed unit were friendly and efficient. Ground work around the unit could have been left in better condition . Overall great service.

Return Claim MadeNo
1 comment
Ozzi Kleen
Ozzi K.Ozzi Kleen

Thank you so much for your lovely review, enjoy moving into your new home!

Jack Toft

Jack ToftGreater Melbourne (Outer), VIC

  • 5 reviews

Good system, but need smart service technicians

published
Product Quality
Return Claim MadeNo
1 comment
Ozzi Kleen
Ozzi K.Ozzi Kleen
Pete

PeteVictoria

It's all our fault.

published
Product Quality
Return Claim MadeNo
4 comments
Ozzi Kleen
Ozzi K.Ozzi Kleen
Pete
Pete

Is this a robot response? "You certainly should have your wastewater recycling to keep your yard nice and green." ...

Pete
Pete

I will contact your "National Service Manager on 18004507" tomorrow.

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John Buchanan

John BuchananSouth East Queensland, QLD

Great System and Great Service

published

The Ozzi Kleen Staff were friendly, polite and responsive. The system was installed with no hassles, and works well to expectations. We would have no trouble in recommending their systems.

Product Quality
Return Claim MadeNo
1 comment
Ozzi Kleen
Ozzi K.Ozzi Kleen

Thanks John, it is always great to have good positive feedback. It was our pleasure working with you to add value to your beautiful property in the Sunshine Coast Hinterland.

cookie

cookieSouth East Queensland, QLD

  • 2 reviews

Complete system failure

published
Return Claim MadeNo
1 comment
Ozzi Kleen
Ozzi K.Ozzi Kleen
Beny

BenySouth East Queensland, QLD

TheseOzzie Kleene units are rubbish

published

Our Ozzie Klein has caused us nothing but grief, the smell comes into the house, it never works properly, it is always costing us money, lots of it.
The service agent says it is always working well when it is not.
The adjustments on the electronic controller does not change anything
There is not solution to problem because, the unit is faulty, the design is faulty
I would not recommend this product

Return Claim MadeNo
1 comment
Ozzi Kleen
Ozzi K.Ozzi Kleen
Julie

JulieSouth East Queensland, QLD

Excellent service

published

These guys really helped us out in a crappy situation. Their service was prompt and accurate. All the trades arrived on time, worked really hard to accommodate our needs and did so promptly and with a smile on their faces. They were all brilliant to work with.

Product Quality
Return Claim MadeNo
1 comment
Ozzi Kleen
Ozzi K.Ozzi Kleen

were I live it's very hard to get a service agent

published

it's very hard to get a service agent to come to my town .. I've contacted ozzi kleen about this and they contacted my local service agent he showed up once and that's it .. waste of money these systems are . and I wouldn't recommend anyone buying one ..

Product Quality
Return Claim MadeYes
6 comments
Ozzi Kleen
Ozzi K.Ozzi Kleen
mace
mace
Ozzi Kleen
Ozzi K.Ozzi Kleen
Manxman

ManxmanGreater Melbourne (Outer), VIC

Fake Product

published
Product Quality
Return Claim MadeNo
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thomas

thomas

  • 2 reviews
  • 1 like

Stay away

published

Purchased an Ozzie kleen treatment plant about 4 years ago nothing but trouble.
All my lines a blocked again Ozzie told me I used to much fat we very rarely cook with fat we wipe down plates and use earth products
Have had 4 plumbers out none f them want to touch it. They all said the system is useless no help from Ozzie at all. $10000 down the sewer now looking at a new system

DBo9

DBo9Mid North Coast, NSW

  • 2 reviews

Their Service Agent is 'Waste Managers' aka 'Lapinskas Holdings Pty Lyd' central north coast NSW

published

1. Quoted for a complete rebuild, only to be hit up for more $$ once the system was pulled apart.
2. Initially told 3 yr warranty on parts, which turned out to be a 3 month and one year warranty.
3. 3 yrs later and apparently it needs another rebuild! OzziKleen response "..yeah that sounds right.." I had another bloke look at it and he said it does not need a rebuild, just a pump. He replaced the pump and I have saved about $1100 on what [name removed] would have done.
4. Waste Managers wants $$ for 1yr services up front (+ addition $ ea service!)
Summary ..Their Servicing Agent is fast talking..guarantees galore..demanding of $$..I would not recommend him..

Product Quality
Return Claim MadeNo
Groot

GrootSouth East Queensland, QLD

  • 3 reviews

Excellent economical product

published
steve

steveEyre Peninsula, SA

  • 12 reviews

Ozzi clean rubbish

published

Just dont waste your money these things are just rubbish .The control panel blew got it fixed blew again .They say oderless what a lie unless you dose it with massive amounts of chlorine tablets it stinks oh and they also you can water your garden tell me what plants like chlorine this thing is the greatest waste of money i have ever spent on anything three out of four in our street got sucked in to putting them in to our new houses and all have had big problems they should be banned for false advertisement and a shonky product.

Red

Red

  • 2 reviews
  • 2 likes

Constant problems

published

Constant problems with this system. You name it, we’ve been through it. It’s been a money pit and I would never recommend this system to anyone. Currently need the controller panel replaced, this will be our second in less than a year. Which looks like it’s going to be over $1000 to replace..

Page 1 of 2

Questions & Answers

Andy

Andyasked

The sink is slow to unblock allowing the water to drain easily away. Is there a product I can use to "clean" the pipes?

2 answers
Ozzi Kleen
Ozzi K.Ozzi Kleen

Hi Andy, I have a great document regarding unblocking pipes without affecting the Ozzi Kleen, if you don't mind sharing your email address with me I could send it straight to you. It's too long to put up on here as it runs through lots of options. Kindest Regards

Ozzi Kleen
Ozzi K.Ozzi Kleen

Sorry Andy, I just got this, emailing you now. Kind Regards.

Colin

Colinasked

Should the sludge tank on system Be full and have a crusty layer on top?

1 answer
Ozzi Kleen
Ozzi K.Ozzi Kleen

Hi Colin, Yes, that is normal. How old is your system please and are we talking about in the large main treatment chamber, or the separate smaller tube which can also hold a portion of sludge when activated. It might be a good idea to give us a call on 1800450767. Please ask for our Service Manager, or a Senior Technician, who can run through the Treatment System Operation and what can be expected with you.
Kind Regards

Clinton H.

Clinton H.asked

Do the systems smell? Also, if not Ozzi Kleen, do you have any other recommendations?

2 answers
mace
mace

they can smell if not serviced properly every 3months.. I wouldn't recommend them if u live out in rural area if that's were u live as its really hard to get a service agent to come and service it .. also ozzie kleen isnt much help with getting service agent to come as they say it's not there problem... they did help me once but it took a month of complaints but than the service agent only showed up once because he said we live to far out his way

Manxman
Manxman

I have had my system serviced regularly since installation in 2013. From day one it has given problems. I am now onto the second service agent. The first gave up, he couldn’t get it going right. He was good plumber but spent so much time with no result that he eventually just stopped taking calls. The new guys are great, they have tried everything to have this system work as it should, this year I have spent > $1200 and as I speak it’s still not working. Does it smell? Well it depends what goes wrong but yes it can! But that would be the least of your problems. My advice DON’T BUY ONE OF THESE. They’re rubbish and the organisation selling them is useless they burn the customer and the service agents. Not sure yet what the best alternative is but I have been recommended Taylex by a couple of different plumbers who service these systems.

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