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Ozzi Kleen
Crap-house
Nothing but dramas, we brought the house with the system already installed . How it was commissioned is beyond me ! The tank has sank into the ground further then it what it should it be , every time it rains the pump out tank fills with water! The sprinkler field is a far way away from the tank and up hill so the pump just doesn’t cut it and the sprinklers block all the time due to not enough pressure. In the 5 years we have owned it we have replaced the motherboard unit the Airator the pump which the technician supplied us which is not good e...
Read morenough and solenoid crapping themselves one a year. When old mate does his service he lifts the lid checks the hanging basket in the pump up tank and tops up the chlorine tablets if need be and there’s 150$ for 10 minutes of work which I have to do once a month anyway, if you buy an Ozzi Kleen be prepared for fixing it and open your wallet. Oh and before I forget you basically may as well wash your dishes out on the lawn because you can put anything down the sink.3 comments
Hello thanks for your reply, I will contact you tomorrow. I no for a fact that all parts are from Ozzi Kleen , also while I’m here the control box has just crap itself again and my service rep has qu...
Read moreoted me 3300$ just for the control board, is this price correct or his he having me on? ThanksOzzi K.Ozzi Kleen
Hi Marc, I am glad you are going to be contacting us today. As we don't know yet where you are situated nationally or who is servicing your Treatment System it makes it very difficult for us. As soon ...
Read moreas you contact Scott on 1800450767 or info@ozzikleen.com we will be able to get you answers and help to get this resolved. Kind Regardssarahj.jackson21South East Queensland, QLD
Ozzikleen - great customer service.
All staff were knowledgeable and communicated the steps of the installation of the new bio-cycle system. The installation went well despite the weather working against us.
1 comment
Ozzi K.Ozzi Kleen
Thanks Sarah. You and your builder really were a pleasure to work with as well. All the best from the Ozzi Kleen Team.
SueEllenSouth East Queensland, QLD
- 2 reviews
- 1 like
Excellent customer service, reliable, honest and understanding
We needed assistance with a compliance issue, and with the excellent customer service and support form the team we were able to get everything fixed and working to council specifications. At times there were challenges, but not for this team, and we thank you for being so supporting, and committed to getting it all sorted, working within a restrictive environment, providing a better system, and being so very mindful of the cost. We greatly appreciate the excellent customer service, understanding staff, and would highly recommend Ozzi Kleen!
1 comment
Ozzi K.Ozzi Kleen
Hi SueEllen, WOW, thank you so much for such a wonderful review ! You and your husband were really a pleasure to work with. Council Compliance can be such a worry but with lots of communication there ...
Read moreis always a solution and Council really want the best outcome for everyone as well. PS- Your Gardens are AMAZING and will definitely benefit alot more now from all of your recycled water ! Thank You from the Ozzi Kleen Team !Find out how Ozzi Kleen compares to other Home Care Shops
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Excellent Service and Quality Product
Great team who were approachable and talked us though the process. Completed the new septic installation in a great time frame and cleaned up the site as planned. I would defernitly recommend Ozzi Kleen, they were great.
1 comment
Ozzi K.Ozzi Kleen
Thank you for the fantastic feedback - from all of the Ozzi Kleen Team !
Excellent service - very professional team
We had an issue with a damaged reticulation unit (car ran into it), and from day 1 working to get a replacement unit was effortless and a quick turnaround from the team. I was impressed with the support that the office team offered, Sue was amazing to deal with. The implementation was so smooth and the guys were very professional, and kept me informed at every step. The team at Ozzi Kleen go the extra mile, well done !!
1 comment
Ozzi K.Ozzi Kleen
Hi Shane, You and Georgia were a pleasure to look after. Thank you so very much for the great review, it has been passed on to the whole team and is very much appreciated by everyone.
EchusAU
- 9 reviews
- 7 likes
Sort of OK
We've been running our Ozzi Kleen for over 10 years. For the most part, it's been trouble free during this time. We've experienced quite variable settleable solids values (SV30%) over time, both high and low (40%-80%). We get that this a dynamic, biological system, which can be affected by what you put down the drain. That said, our abiding impression is that the default position when the SV30% is high is that householder is to blame with the choice of cleaning products. When we've asked for guidance on what to change, the advice given is vague...
Read more and sometimes contradictory. It would be in Ozzi Kleen's interest to put together a list of products they recommend. Makers of other aerated waste treatment systems do this, so why not Ozzi Kleen? The choice of products seems to be the major cause of consumer upset so why not provide some concrete guidance and not take the position of what seems to be "it's for us to know and you to find out". Most people want to get it right (it's in their interest to do so) but it's wearing when the repeated refrain is that of the householder not being sufficiently careful. Once the system is installed, you're dependent on how good your service technician is. Our experience has been a measure of willingness but rather too quick to blame the householder if the system is not running as well as it could be but then unable to advise specifically on what changes you could make. In similar vein, when, for example, we've asked about some of the programmed processes available, such as why the sludge cycle is not programmed in, the responses have been vague, which rather saps one's confidence in the service being provided. If we had to replace the Ozzi Kleen, would we get another unit? Possibly, but we'd keep our options open and certainly be taking into account what support we'd get and how this was provided.Well done team!!
Looked for long time for a system , after many quotes that increased by 50-80% when they came to site I was not happy, then came Ozzi Clean who were so professional and helpful there quote never changed. Their staff are friendly and were a pleasure to deal with thanks Sue, Marc and crew
RogerSouth East Queensland, QLD
- 2 reviews
Very pleased Ozzi Kleen customer
We replaced our old septic system just under two years ago with an Ozzi Kleen waste treatment system. The project was always going to be a little challenging due to the existing septic tank, location of the pipes and proposed extension foundations. Thankfully Sue and the installation team met the challenges in an efficient and professional manner. Plumber Grant even ensured that there were connection points to connect a future bathroom at no extra cost.
Sue gave us some simple instructions on caring for the system, and the Ozzi Kleen plant has ...
1 comment
Ozzi K.Ozzi Kleen
Thank you so much Roger for the wonderful review. You don't often hear from past customers when things are going well and it is very much appreciated to receive and hear. Kind Regards The Ozzi Kleen Team
A wonderful company and team
I recently purchasing a property that needed the old septic replaced and was dreading the process and the impact it was going to have on the existing garden and land. But the entire team at Ozzie Kleen were absolutely amazing from beginning to end.
Of course there has been an impact, but everything possible was done to minimise that and great care taken with earthworks and machinery through the property. They really went above and beyond in many ways. Could not fault this company, they have been a pleasure to deal with.
1 comment
Ozzi K.Ozzi Kleen
Thanks Kim, we are the Septic Upgrade Specialists and try to make the upgrade experience as smooth as possible for our valued Clients. Our team are very experienced and dedicated to doing the best job...
Read more every time. We are so glad to hear you were so happy with our Customer Service.Find out how Ozzi Kleen compares to other Home Care Shops
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NeilSouth East Queensland, QLD
Ozzie Kleen Treatment plant installation
Prompt and courteous service, and friendly helpful installation staff. The commissioning technician was a pleaseure to work with. I would highly recommend Ozzie Kleen to anyone looking to install or upgrade their waste water treatment system
1 comment
Ozzi K.Ozzi Kleen
Hi Neil, Your positive review is very much appreciated and you also were a pleasure for our team to work with. Al the best from Ozzi Kleen.
BecSouth East Queensland, QLD
Great Service
We found the instillation of our upgraded irrigation for our dispersal unit smooth and the customer service was impeccable. Sue was extremely helpful and kept us in the loop the whole time.
1 comment
Ozzi K.Ozzi Kleen
We were so happy to help you as we know it can be daunting when Council come knocking on the door! Things can change from Council records for so many reasons but there is always a way forward. All the best and thank you for the great review!
TiarnaSouth East Queensland, QLD
Ozzi Kleen staff are amazing to have a system with coz they are supportive and lovely to deal with.
Ozzie Kleen has been supportive to use during an insurance claim for our system, they kept it low in price so replacing our system got covered by insurance. We really appreciate the lovely staff at Ozzie Kleen.
Great service and equipment is
The treatment plant has only just been installed but the service and installation of everything up to now has been super efficient with office staff and the onsite service and installation department been great to deal with.
1 comment
Ozzi K.Ozzi Kleen
Thanks Paul. We wish you all the best in your beautiful new home.
KylieSouth East Queensland, QLD
Efficient and reliable
Sue was fantastic to deal with, very efficient, knowledgeable and reliable. We have yet to commission the system but we are happy with the install, the fellas were easy to deal with and obliging.
1 comment
Ozzi K.Ozzi Kleen
Thanks Kylie, much appreciated. You were a pleasure to deal with as well. Thank you for the great review.
JackSouth East Queensland, QLD
Great service
Sue in sales staff was exceptional and accommodating. Simon who commissioned unit was very helpful and explained everything well. The guys who installed unit were friendly and efficient. Ground work around the unit could have been left in better condition . Overall great service.
1 comment
Ozzi K.Ozzi Kleen
Thank you so much for your lovely review, enjoy moving into your new home!
Find out how Ozzi Kleen compares to other Home Care Shops
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Jack ToftGreater Melbourne (Outer), VIC
- 5 reviews
- 11 likes
Good system, but need smart service technicians
The system is a very good system, but the person servicing needs to know what they are doing. For one, they need to do their settling test. This shows them how the system is treating the water. It takes 30 mins and they should give you the result when they give you the service report. Ozzi Kleen have told me that a sludge volume of 40% is OK.
Secondly, if you are having problems, check the basket in the pump chamber. If the basket has mud in it then the water is being transferred at the wrong time. There is usually a problem with the decan...
1 comment
Ozzi K.Ozzi Kleen
Thanks Jack, You're right, servicing is not just a Council requirement for all Brands of Treatment Systems but a well trained technician, (our's are all green card accredited and attend regular course...
Read mores), will look after your Irrigation Area and Treatment System together ensuring everything is working as it should be and giving complete peace of mind to the home owner.PeteVictoria
It's all our fault.
We had an OziKleen system installed s couple of years ago.
We were told that we would have a lush grassy irrigation field and that the main thing to avoid in the system was fats.
Presently we have an irrigation field that is 10% lush and 90% bone dry and a dirty leaking system.
We have a OziKleen contract and are serviced by an agent.
We have been vigilant about using a bucket for the kitchen sink with basically nothing but clean water going down.
During a recent service we were told that we were putting too much fat into the system, but no ...
4 comments
Ozzi K.Ozzi Kleen
Hi Pete, You certainly should have your wastewater recycling to keep your yard nice and green. Please contact our National Service Manager on 1800450767. He will work with both you and the Service Age...
Read morent to rectify whatever the problem is. We look forward to hearing from you. Kind Regards.Is this a robot response? "You certainly should have your wastewater recycling to keep your yard nice and green." ...
I will contact your "National Service Manager on 18004507" tomorrow.
John BuchananSouth East Queensland, QLD
Great System and Great Service
The Ozzi Kleen Staff were friendly, polite and responsive. The system was installed with no hassles, and works well to expectations. We would have no trouble in recommending their systems.
1 comment
Ozzi K.Ozzi Kleen
Thanks John, it is always great to have good positive feedback. It was our pleasure working with you to add value to your beautiful property in the Sunshine Coast Hinterland.
cookieSouth East Queensland, QLD
- 2 reviews
Complete system failure
The council required us to have waste lines underground. Ozzi kleen assured our builder there would be no problem. We too have had ozzi kleen tell us that we are not careful enough with what we put down system, or are using the wrong products (they will not advise what is the right product, excuse being there are too many products on market!!!). We now have a serious blow out which has whole waste product coming through the system by the kilo. They continue to blame us for creating a 'bloom' which brings waste together!!! Both the council and c...
Read moreompany that designed our system layout have intimated there are ongoing problems with ozzi kleen systems, that it does not break down waste sufficiently, and blockages are a problem. I would love to hear from anyone else that has an underground pump out system. How can this company be brought to account?1 comment
Ozzi K.Ozzi Kleen
Hi Cookie, We are very sorry to hear you are having problems with your System, could you please contact our Head Office on 1800450767 and our service department manager will work with you to solve the...
Read more issues you are experiencing. We look forward to hearing from you.BenySouth East Queensland, QLD
TheseOzzie Kleene units are rubbish
Our Ozzie Klein has caused us nothing but grief, the smell comes into the house, it never works properly, it is always costing us money, lots of it.
The service agent says it is always working well when it is not.
The adjustments on the electronic controller does not change anything
There is not solution to problem because, the unit is faulty, the design is faulty
I would not recommend this product
1 comment
Ozzi K.Ozzi Kleen
Hi Beny, can you please contact our service department manager on 1800450767 so we can work through the problems you are experiencing with you. You certainly should not have any smell from either the ...
Read moretreatment system or irrigation. Please call us so we can help you get your Treatment System working correctly.Questions & Answers
Marieasked
Can spraying round up around the tank to kill weeds affect it
2 answers
Can spraying round up around the tank to kill weeds affect it
Ozzi K.Ozzi Kleen
Hi Marie, It is an approximately 20mm thick polyethylene material that the tank is made from and all of the lids should be securely sealed between services. Spraying round up on the weeds around the edges of your tank is no problem. Kind Regards.
Kylie B.asked
Hi team
I'm having issues with my system, my tech suggests working on removing problem house hold products. Do you have a list of what products are not optimal? I feel like I'm flying blind and my system is suffering. I know not to use biozet, but I don't know what soaps etc are suitable. I hate not running our system optimally.
No answers
Hannah P.asked
Our ozzi clean wall mount is constantly beeping but no light are on or flashing. Any ideas on what’s wrong?
1 answer
Ozzi K.Ozzi Kleen
Hi Hannah, thanks for reaching out to us - can you please give our 1800450767 number a call and go through to our Service Department. They will definitely be able to troubleshoot and help you out. Kindest Regards
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Ozzi K.Ozzi Kleen
Hi Marc, it sounds like you have multiple issues there relating to what sounds like an incorrect installation, incorrect servicing and possibly non manufacturer parts being installed. We would very mu...
Read morech like to help you resolve any problems you are having. Can you please get in contact with our National Service Department Manager Scott by calling 1800 450 767 or emailing info@ozzikleen.com with your contact details and address. Thank You