Nothing but dramas, we brought the house with the system already installed . How it was commissioned is beyond me ! The tank has sank into the ground further then it what it should it be , every time it rains the pump out tank fills with water! The sprinkler field is a far way away from the tank and up hill so the pump just doesn’t cut it and the sprinklers block all the time due to not enough pressure. In the 5 years we have owned it we have replaced the motherboard unit the Airator the pump which the technician supplied us which is not good e...nough and solenoid crapping themselves one a year. When old mate does his service he lifts the lid checks the hanging basket in the pump up tank and tops up the chlorine tablets if need be and there’s 150$ for 10 minutes of work which I have to do once a month anyway, if you buy an Ozzi Kleen be prepared for fixing it and open your wallet. Oh and before I forget you basically may as well wash your dishes out on the lawn because you can put anything down the sink.
Excellent customer service, reliable, honest and understanding
We needed assistance with a compliance issue, and with the excellent customer service and support form the team we were able to get everything fixed and working to council specifications. At times there were challenges, but not for this team, and we thank you for being so supporting, and committed to getting it all sorted, working within a restrictive environment, providing a better system, and being so very mindful of the cost. We greatly appreciate the excellent customer service, understanding staff, and would highly recommend Ozzi Kleen!
Excellent Service and Quality Product
Great team who were approachable and talked us though the process. Completed the new septic installation in a great time frame and cleaned up the site as planned. I would defernitly recommend Ozzi Kleen, they were great.
Excellent service - very professional team
We had an issue with a damaged reticulation unit (car ran into it), and from day 1 working to get a replacement unit was effortless and a quick turnaround from the team. I was impressed with the support that the office team offered, Sue was amazing to deal with. The implementation was so smooth and the guys were very professional, and kept me informed at every step. The team at Ozzi Kleen go the extra mile, well done !!
Sort of OK
We've been running our Ozzi Kleen for over 10 years. For the most part, it's been trouble free during this time. We've experienced quite variable settleable solids values (SV30%) over time, both high and low (40%-80%). We get that this a dynamic, biological system, which can be affected by what you put down the drain. That said, our abiding impression is that the default position when the SV30% is high is that householder is to blame with the choice of cleaning products. When we've asked for guidance on what to change, the advice given is vague...and sometimes contradictory. It would be in Ozzi Kleen's interest to put together a list of products they recommend. Makers of other aerated waste treatment systems do this, so why not Ozzi Kleen? The choice of products seems to be the major cause of consumer upset so why not provide some concrete guidance and not take the position of what seems to be "it's for us to know and you to find out". Most people want to get it right (it's in their interest to do so) but it's wearing when the repeated refrain is that of the householder not being sufficiently careful. Once the system is installed, you're dependent on how good your service technician is. Our experience has been a measure of willingness but rather too quick to blame the householder if the system is not running as well as it could be but then unable to advise specifically on what changes you could make. In similar vein, when, for example, we've asked about some of the programmed processes available, such as why the sludge cycle is not programmed in, the responses have been vague, which rather saps one's confidence in the service being provided. If we had to replace the Ozzi Kleen, would we get another unit? Possibly, but we'd keep our options open and certainly be taking into account what support we'd get and how this was provided.
Well done team!!
Looked for long time for a system , after many quotes that increased by 50-80% when they came to site I was not happy, then came Ozzi Clean who were so professional and helpful there quote never changed. Their staff are friendly and were a pleasure to deal with thanks Sue, Marc and crew
Very pleased Ozzi Kleen customer
We replaced our old septic system just under two years ago with an Ozzi Kleen waste treatment system. The project was always going to be a little challenging due to the existing septic tank, location of the pipes and proposed extension foundations. Thankfully Sue and the installation team met the challenges in an efficient and professional manner. Plumber Grant even ensured that there were connection points to connect a future bathroom at no extra cost.
Sue gave us some simple instructions on caring for the system, and the Ozzi Kleen plant has ...
A wonderful company and team
I recently purchasing a property that needed the old septic replaced and was dreading the process and the impact it was going to have on the existing garden and land. But the entire team at Ozzie Kleen were absolutely amazing from beginning to end.
Of course there has been an impact, but everything possible was done to minimise that and great care taken with earthworks and machinery through the property. They really went above and beyond in many ways. Could not fault this company, they have been a pleasure to deal with.
Ozzie Kleen Treatment plant installation
Prompt and courteous service, and friendly helpful installation staff. The commissioning technician was a pleaseure to work with. I would highly recommend Ozzie Kleen to anyone looking to install or upgrade their waste water treatment system
Ozzi Kleen staff are amazing to have a system with coz they are supportive and lovely to deal with.
Ozzie Kleen has been supportive to use during an insurance claim for our system, they kept it low in price so replacing our system got covered by insurance. We really appreciate the lovely staff at Ozzie Kleen.
Great service and equipment is
The treatment plant has only just been installed but the service and installation of everything up to now has been super efficient with office staff and the onsite service and installation department been great to deal with.
Sue in sales staff was exceptional and accommodating. Simon who commissioned unit was very helpful and explained everything well. The guys who installed unit were friendly and efficient. Ground work around the unit could have been left in better condition . Overall great service.
Good system, but need smart service technicians
The system is a very good system, but the person servicing needs to know what they are doing. For one, they need to do their settling test. This shows them how the system is treating the water. It takes 30 mins and they should give you the result when they give you the service report. Ozzi Kleen have told me that a sludge volume of 40% is OK.
Secondly, if you are having problems, check the basket in the pump chamber. If the basket has mud in it then the water is being transferred at the wrong time. There is usually a problem with the decan...
It's all our fault.
We had an OziKleen system installed s couple of years ago.
We were told that we would have a lush grassy irrigation field and that the main thing to avoid in the system was fats.
Presently we have an irrigation field that is 10% lush and 90% bone dry and a dirty leaking system.
We have a OziKleen contract and are serviced by an agent.
We have been vigilant about using a bucket for the kitchen sink with basically nothing but clean water going down.
During a recent service we were told that we were putting too much fat into the system, but no ...
Complete system failure
The council required us to have waste lines underground. Ozzi kleen assured our builder there would be no problem. We too have had ozzi kleen tell us that we are not careful enough with what we put down system, or are using the wrong products (they will not advise what is the right product, excuse being there are too many products on market!!!). We now have a serious blow out which has whole waste product coming through the system by the kilo. They continue to blame us for creating a 'bloom' which brings waste together!!! Both the council and c...ompany that designed our system layout have intimated there are ongoing problems with ozzi kleen systems, that it does not break down waste sufficiently, and blockages are a problem. I would love to hear from anyone else that has an underground pump out system. How can this company be brought to account?
TheseOzzie Kleene units are rubbish
Our Ozzie Klein has caused us nothing but grief, the smell comes into the house, it never works properly, it is always costing us money, lots of it.
The service agent says it is always working well when it is not.
The adjustments on the electronic controller does not change anything
There is not solution to problem because, the unit is faulty, the design is faulty
I would not recommend this product
Questions & Answers
Can spraying round up around the tank to kill weeds affect it
Ozzi K.Ozzi Kleen
Hi Marie, It is an approximately 20mm thick polyethylene material that the tank is made from and all of the lids should be securely sealed between services. Spraying round up on the weeds around the edges of your tank is no problem. Kind Regards.
I'm having issues with my system, my tech suggests working on removing problem house hold products. Do you have a list of what products are not optimal? I feel like I'm flying blind and my system is suffering. I know not to use biozet, but I don't know what soaps etc are suitable. I hate not running our system optimally.
Our ozzi clean wall mount is constantly beeping but no light are on or flashing. Any ideas on what’s wrong?
Ozzi K.Ozzi Kleen
Hi Hannah, thanks for reaching out to us - can you please give our 1800450767 number a call and go through to our Service Department. They will definitely be able to troubleshoot and help you out. Kindest Regards
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