No refund still - just lies lies lies!
Following P & O cancelling our cruise on 16 March 2020 we were advised that we would receive a full refund. After numerous calls to them we have still have not received any refund. It's now over THREE MONTHS of waiting. They just tell us lie after lie advising us that the refund has been processed EACH WEEK(!) and we are now at the end of our tether. Looking at others reviews, we are not alone. We will definitely not be booking any cruise with P & O or any of their affiliates ever again.
Refund delays a joke
My cancelled cruise to Cairns for 6th June. P & O keep saying how sorry they are for the delay. They refuse to refund me directly stating my refund has to go back to Flight Centre. This is unacceptable. Flight Centre will be in administration shortly and then I get no money. Simply refund me my money directly now. I paid for my cruise in August 2019!!
Terrible ship, run down, dirty, smells disgusting
This would have to be the worst experience I have had. Terrible ship, dirty facilities, smell is old and musty and terrible customer service. Promises made for a refund amount which I am still chasing and being ignored.
There is no word to describe them.
We booked for a short 4 day cruise scheduled for Feb in early October through FlighCentre and paid deposit of $450. We have soon realised that we will not be allowed to travel as I'll be just over 23 weeks pregnant at the time of travel so we have requested to cancel and refund the deposit on November last week. P&O mentioned FlightCentre that they have issued cheque twice and we are still waiting for this cheque (6 months and going) that disappeared into blackhole.
P&O is on the nose, Very poor.
Our company took 13 people people living with Disabilities on a cruise in February. One of our participants is confined to a wheelchair. At the time of booking with P&O they were fully aware of these facts and we were placed in disable rooms. Come the end of the cruise the ship had to dock on the southern side of the Brisbane river at a Grain terminal. We were directed to a place in the terminal and left unaided with no transport back to the shipping terminal where we left from. It was left up to us to arrange and pay for the 2 maxi taxi's to take us back to the terminal to collect our vehicle.
Not good enough P&O. we would not recommend this shipping line for their service.
- P&O Pacific Dawn
- Verified customer
Elemis At Sea - Mind Body & Soul Therapy
My wife and I booked in to a 75 minute full body relaxation massage and various treatments on board the Pacific Dawn on 4/3/2020.
What a disaster! Taken to a room directly above or next to the ship’s engine room. Constant grinding of metal, sirens sounding, motors roaring and the constant slamming of metal? At times it was deafening in the room and a couple of times we all jumped from the crashing noises.
Not relaxing, most stressful 75 minutes.
The manager (Female polish employee) didn’t careless and acted ‘surprised’?? The two masseurs/con...
Terrible compared to carnival and royal Caribbean
1. If you can’t do stairs disability unfriendly. You have to do stairs to get off the ship.
2. Staff not pleasant
3. Furniture tired scratched not maintained
4. Bed great
5 Air conditions turns off at night reason they say water temperature (go figure)
6 Food limited not at all exciting unlike carnival and royal carrabean
7.Resterant food average , very small serves like really small. The pantry food just isn’t up to scratch to the other cruise lines.
8. Alcohol expensive yes I know it’s holidays.
9. Tenders very hot
10. Adult area 2 spas takes max 5 people that’s it, pools x 2 very small mid ship....
It was ok
Good choice of food. Breakfast lunch and dinner was OK, breakfast eggs, bacon, sausages, fruit, some pastry etc..
Not all staff is friendly or caring. But Dion the room attend was so nice and caring.
Also it felt like you had to pay for many extras, while other cruises offer for free.
Overall it was OK for the price.
Loved the movies by the pool. It was great to relax and watch a latest movie by the pool. Really enjoyed that.
Pool area was very small and no proper pool for adults only area.
Also not much shade by the pool, so unless you come super early and get under shade you will be left in the sun. Definitely needs more shading, specially for families with kids.
Outdated Boat : Pacific Island Cruise
Booking was easy. Cruise control good way to pay. I had a flight cancellation and rang P&O customer service but they were completely useless as couldn’t tell me when latest boarding occurred. So rescheduled flight for day before and had to book accommodation.
Food in pantry wasn’t great. Long line ups at some places. Waterfront ok but only restaurant available so very little food variety. SALT was excellent but you pay for it. They accidentally charged me $59 twice and took three days to remove from my bill.
Cafe was a gem and highly recomme...nd. Lido deck was crowded; one small pool. People hogged the seats near the window by towel dropping early in morning. Often they weren’t using them, just saving for later. P&O should remove towels left on seats. Drinks package way to expensive. Cocktails watered down. I wouldn’t buy another one. You pay for lots of ‘extras’ on P&O. This is why initial costs are low.
- P&O Pacific Dawn
- Verified customer
You get what you pay for
We are regular cruisers, taking multiple cruises per year on Celebrity and NCL, I had not been on PO since I was a child and was looking forward to a quick Island break. What a disappointment, I will never travel with this cruise company again. The customer service was appalling and they should be ashamed of themselves, over the 7 days I witnessed staff push passengers out of the way, roll their eyes at guests and display inappropriate behaviour and poor attitudes. The food was not edible in either their waterfront restaurant or the Pantry. The...same food every night with no theme or fresh options, I highly doubt the food is prepared on site and comes in frozen. The bottled water purchased from the bar was warm and the crew thought it was ok to serve this way. Housekeeping not fantastic and inconsistent. Multiple errors on accounts by multiple guests, where the manager advised the guests to investigate themselves with no apology,. Some guests charged $300 for arcade games they never used. The entertainment was lack lustre apart from The magician who was really good, the singers were off key we had to walk out. I no doubt PO will continue to fill their suites due to their low prices but you get exactly what you pay for when you travel PO. Prior to arrival guests receive a survey via email from PO to fill out, I filled this survey/review out before disembarking and a few hours later I was advised the manager had come knocking on my suite door aggressively to discuss the review I had written. I will definitely only travel With Celebrity and NCL in the future as their customer service and food is beyond exceptional.
Everything was great except the food. Food was average at best and in the case of the offerings at "The Pantry" often disgusting. Simply dont understand how a company with a reputation like P&O can let their standards fall so low. We did the Christmas Cruise ex Brisbane 2019. Entertainment was great, staff good, vessel starting to look and feel shabby but she been sold off come February
I booked a cruise departing from Brisbane from 18 Jan to 25 Jan 2020. My booking number is “5GXVXC”. In May 2019 I used my credit card to paid $729 deposit through the phone. No one told me when and how to pay the full amount, so I believed the rest would be deducted by P&O from my credit card directly before the payment due date or before departure.
I didn’t receive any email or call from P&O since then, except those promotion junk emails, which means P&O knows my email address correctly, but just didn’t contact me in any means with regards t...
Great cruise. Disappointing food.
Great cruise apart for the disappointing food. The food in the Pantry and the Waterfront was always nearly cold. The choice for me was very limited as I dont Eat pepper or spicy food and most was this food. The bacon and toast was really bad. The bacon was dry and overcooked and you could not cut it. As was the toast. I sent my meal back in the Waterfront one evening as it was a chicken schnitzel which was cold and dry and they brought me another and it was almost the same. So disappointing was also when you ordered dessert they do not have fr...esh cream or ice cream to have with it. The room stewards Rico & Paul were wonderful. Very thorough and so lovely and polite. Apart from the food the cruise was enjoyable and the entertainment was great.
Very good experience
I came back last week from the Pacific Dawn cruise departing from Brisbane to Airlie beach 4 night cruise. I read a lot of reviews before going and most of them were negative so you can tell I was super nervous. first the embarkation was good well organised our check in was at 12 but we arrived earlier around 10 am and there was a lot of people so try to be there earlier. we start to board at 11 am so that was a plus for me because as soon as you are inside the holiday starts. we went first to the cabin it was on deck 5 and very close to the ed...ge which it was a lit bit bad because the first night I could feel a lot the movement and I got sea sick. the cabin was clean it has everything you need and the air con was working perfect so I was so happy. the pantry has good food and I was impressed about the quality very good. the only thing that I will suggest is try to implement new options the food was delicious but most of the days were the same. they change some dishes but not all. we had a dinner in the waterfront restaurant it was good but the entre was not good at all and the dishes are small but tasty. I really enjoyed the cruise it was my first cruise though but for me it was a good experience the entertainment was good the comedy stand was the best, the cocktails are not expensive I saw many reviews telling that cocktails taste like water which is not true and also you p[ay for a cocktail in a bar 19 and in the ship are 13 so in my opinion it is not expensive. many activities for the kids which is good I went only with my husband but i am taking the kids next year the staff is very friendly the only thing i didn't like is that I bought the drink package and one waitress charged me when she didn't supposed to but they gave me the money back after I spoke with the receptionist. I will defiantly cruise again with p.o
It's what you make it!
My wife and i just finished a September 2019 Barrier Reef discovery cruise . I had read the mostly poor reviews prior and was a little nervous what to expect. After a previous cruise back in 2005 on the much larger Carnival Victory Ship out of Miami, we had previous experience of cruising.
I have to say overall we had a great time and enjoyed the ship and experience, but have to agree with the overall poor food comments. This was the only issue, but we are not obsessed with the food side and not big eaters, so we made the most of it, found wh...at we did like and didn't let this affect us. The Pantry can get busy, so work out a good time for you. Breakfast were slight variations of cooked english style and not great, can be cold and any real taste was left in the port of Brisbane :( I liked the asian lunch and dinner options. If you have kids its perfect, lots of choice and can keep going back until there full. If you don't have kids....you have been warned. The Grill is an extra cost - from $5 burgers, $10 Pizza and $15 bucket of Prawns. This food is much better. Shame its extra but this is clear before you book so don't complain when onboard Salt Grill is fantastic, but an extra $59 per person each time you visit for 3-4 course. Waterfront Rest is included in the cruise cost, but average at best. Often cold and served from the kitchen in plastic/tupperware style plate covers, which takes the shine off. Also no toilets in the Waterfront area, you have to leave and go up to level 8 to the toilets, not great
Re: drink packages
What a joke, $80 a day extra for drinks. With 4 children, what would you like them to drink all day??? The extra cost is rediculous. You just lost $22 000 in a family booking, lucky for us we read the fine print.
Never, ever again
If I could give no stars I would. I will never travel P&O again and we don’t even set sail until next week. This company has no interest in helping or trying to accommodate their passengers. I have an elderly mother that requires a walk in shower. Would not upgrade would not consider a room change to help. So at point now if something happens to my mother and she hurts herself I will take legal action.
- P&O Pacific Dawn
- Verified customer
Old and tired.
Firstly, I need to say that my view was coloured by a previous cruise on the ‘Ovation of the seas’, a new ship with amazing technology and entertainment facilities.
Comparing theses 2 ships is possibly a bit hard, but they both offer a holiday at sea, so comparisons should be valid.
The view on approaching the ship was rust stains spreading all over, not a good start.
The room was OK, but no kettle for a cup of coffee in the room was annoying.
The entertainment was ordinary, but the seats in the old theatre were good, lots of leg room, enabling...
Never use the hairdresser
went To day spa to have hair coloured and cut - he absolutely butchered my hair. Complained the next day after washing and styling myself. Apologetic and asked if I wanted him to fix it. No thanks after what he did. Manager never contacted me. Sent an email when I arrived home and offered $250 in compensation. It has never arrived even after sending 2 more messages. They don’t care at all. Never again. Also told no charge to go to Iririki Island to go snorkeling, when we arrived on the Island we were out of pocket around $70.00. Dosn’t cost the staff anything so that is why they tell you to go there as they get kick backs over there.
This was my third cruise and we made it 14 day one out to Tonga, Fiji, Vanuatu, Noumea. The quality of the food in the Waterfront restaurant has certainly gone down hill and we where not the only ones to note this. The breakfast menu stayed the same for 2 weeks. If you wanted to eat in the Pantry you had to time it right just to get seating. I have never seen so many wheelie walkers and walking sticks in my life it was like being in a nursing home. Will I cruise again probably not, I guess its just not for everyone.
Questions & Answers
I am booked on the Matt McLauchlan Battlefield cruise In late August, and I am wondering if the Pacific Dawn has 4G or 5G for the internet?
How does the meal time work is there set times for each cabin I mean is there say 2 seating times ?
I would like to know the price list for alchol drinks & cocktails please
Cocktails are mostly $13 with some at $17. If you google Pacific Dawn Drinks prices there are photos out there of some of the menus as I don’t know all the prices and when you have a drinks package as long as it’s $13 and below it’s covered on the package except coffee.
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