Everything was great except the food. Food was average at best and in the case of the offerings at "The Pantry" often disgusting. Simply dont understand how a company with a reputation like P&O can let their standards fall so low. We did the Christmas Cruise ex Brisbane 2019. Entertainment was great, staff good, vessel starting to look and feel shabby but she been sold off come February
I booked a cruise departing from Brisbane from 18 Jan to 25 Jan 2020. My booking number is “5GXVXC”. In May 2019 I used my credit card to paid $729 deposit through the phone. No one told me when and how to pay the full amount, so I believed the rest would be deducted by P&O from my credit card directly before the payment due date or before departure.
I didn’t receive any email or call from P&O since then, except those promotion junk emails, which means P&O knows my email address correctly, but just didn’t contact me in any means with regards t...
Great cruise. Disappointing food.
Great cruise apart for the disappointing food. The food in the Pantry and the Waterfront was always nearly cold. The choice for me was very limited as I dont Eat pepper or spicy food and most was this food. The bacon and toast was really bad. The bacon was dry and overcooked and you could not cut it. As was the toast. I sent my meal back in the Waterfront one evening as it was a chicken schnitzel which was cold and dry and they brought me another and it was almost the same. So disappointing was also when you ordered dessert they do not have fr...esh cream or ice cream to have with it. The room stewards Rico & Paul were wonderful. Very thorough and so lovely and polite. Apart from the food the cruise was enjoyable and the entertainment was great.
Very good experience
I came back last week from the Pacific Dawn cruise departing from Brisbane to Airlie beach 4 night cruise. I read a lot of reviews before going and most of them were negative so you can tell I was super nervous. first the embarkation was good well organised our check in was at 12 but we arrived earlier around 10 am and there was a lot of people so try to be there earlier. we start to board at 11 am so that was a plus for me because as soon as you are inside the holiday starts. we went first to the cabin it was on deck 5 and very close to the ed...ge which it was a lit bit bad because the first night I could feel a lot the movement and I got sea sick. the cabin was clean it has everything you need and the air con was working perfect so I was so happy. the pantry has good food and I was impressed about the quality very good. the only thing that I will suggest is try to implement new options the food was delicious but most of the days were the same. they change some dishes but not all. we had a dinner in the waterfront restaurant it was good but the entre was not good at all and the dishes are small but tasty. I really enjoyed the cruise it was my first cruise though but for me it was a good experience the entertainment was good the comedy stand was the best, the cocktails are not expensive I saw many reviews telling that cocktails taste like water which is not true and also you p[ay for a cocktail in a bar 19 and in the ship are 13 so in my opinion it is not expensive. many activities for the kids which is good I went only with my husband but i am taking the kids next year the staff is very friendly the only thing i didn't like is that I bought the drink package and one waitress charged me when she didn't supposed to but they gave me the money back after I spoke with the receptionist. I will defiantly cruise again with p.o
It's what you make it!
My wife and i just finished a September 2019 Barrier Reef discovery cruise . I had read the mostly poor reviews prior and was a little nervous what to expect. After a previous cruise back in 2005 on the much larger Carnival Victory Ship out of Miami, we had previous experience of cruising.
I have to say overall we had a great time and enjoyed the ship and experience, but have to agree with the overall poor food comments. This was the only issue, but we are not obsessed with the food side and not big eaters, so we made the most of it, found wh...at we did like and didn't let this affect us. The Pantry can get busy, so work out a good time for you. Breakfast were slight variations of cooked english style and not great, can be cold and any real taste was left in the port of Brisbane :( I liked the asian lunch and dinner options. If you have kids its perfect, lots of choice and can keep going back until there full. If you don't have kids....you have been warned. The Grill is an extra cost - from $5 burgers, $10 Pizza and $15 bucket of Prawns. This food is much better. Shame its extra but this is clear before you book so don't complain when onboard Salt Grill is fantastic, but an extra $59 per person each time you visit for 3-4 course. Waterfront Rest is included in the cruise cost, but average at best. Often cold and served from the kitchen in plastic/tupperware style plate covers, which takes the shine off. Also no toilets in the Waterfront area, you have to leave and go up to level 8 to the toilets, not great
Re: drink packages
What a joke, $80 a day extra for drinks. With 4 children, what would you like them to drink all day??? The extra cost is rediculous. You just lost $22 000 in a family booking, lucky for us we read the fine print.
Never, ever again
If I could give no stars I would. I will never travel P&O again and we don’t even set sail until next week. This company has no interest in helping or trying to accommodate their passengers. I have an elderly mother that requires a walk in shower. Would not upgrade would not consider a room change to help. So at point now if something happens to my mother and she hurts herself I will take legal action.
- Verified customer
Old and tired.
Firstly, I need to say that my view was coloured by a previous cruise on the ‘Ovation of the seas’, a new ship with amazing technology and entertainment facilities.
Comparing theses 2 ships is possibly a bit hard, but they both offer a holiday at sea, so comparisons should be valid.
The view on approaching the ship was rust stains spreading all over, not a good start.
The room was OK, but no kettle for a cup of coffee in the room was annoying.
The entertainment was ordinary, but the seats in the old theatre were good, lots of leg room, enabling...
Never use the hairdresser
went To day spa to have hair coloured and cut - he absolutely butchered my hair. Complained the next day after washing and styling myself. Apologetic and asked if I wanted him to fix it. No thanks after what he did. Manager never contacted me. Sent an email when I arrived home and offered $250 in compensation. It has never arrived even after sending 2 more messages. They don’t care at all. Never again. Also told no charge to go to Iririki Island to go snorkeling, when we arrived on the Island we were out of pocket around $70.00. Dosn’t cost the staff anything so that is why they tell you to go there as they get kick backs over there.
This was my third cruise and we made it 14 day one out to Tonga, Fiji, Vanuatu, Noumea. The quality of the food in the Waterfront restaurant has certainly gone down hill and we where not the only ones to note this. The breakfast menu stayed the same for 2 weeks. If you wanted to eat in the Pantry you had to time it right just to get seating. I have never seen so many wheelie walkers and walking sticks in my life it was like being in a nursing home. Will I cruise again probably not, I guess its just not for everyone.
Had a great time on the Bounty Cruise 15 to 29th June, 2019
We had the best room steward with Thamel and Dion cabin 8174, our dining room stewards Cecep and Rachel were wonderful, special mention to Daenielle, Annabel, Maddy, Annie Lizzing and Tina.
Everything was great, Louie was the best sports co-ordinator, great personality.
We had a wonderful time thank you.
Best holiday, great food great service especially Ivan waterfront restaurant, comfortable beds great entertainment very relaxing but fun as well. Love the rooms easy embankment on and off salt restaurant was awesome. My 5th cruise with p@0
10 day’s on a leaky boat
We are 3 professional woman who booked a suite to attend a conference being run on the Dawn by Education at Sea. We booked a suite and were allocated cabin 11115 on deck 11.
Our initial impression was Ok. The suite was spacious and had obviously been refurbished recently. The ship overall looked tired, but not too bad.
The first day in the dining room looked promising, until the food was served. The food throughout the cruise was terrible. Cheap, tasteless, and limited selection. The lunch menu in the dining room was not changed for 5 ...days, then changed once for the remaining 5 days. The pantry was crowded, and you had to queue for every cuisine so if you wanted a little salad with you fish, queue at a second window for that. It was always very difficult to find a seat, and would have been impossible to sit with a group if you were traveling with friends. Room service breakfast was free as we were in suites, and best choice, however there is a cover charge if not in a suite. The real fun started on day 4, when our port was cancelled due to weather preventing the tender transfers to the island, that is no ones fault, and unfortunately 2 of our ports were missed. With not much to do, I decided to have a relaxing bath. Within 10 minutes of me letting the water out, the cabin was a wash literally, we had water raising from the bathroom floor, from below the tiles, and and wet carpert to the bed areas. We had to leave the cabin, whilst the poor cabin staff tried to address this issue, and dry the cabin, so now we were locked out of our cabin at sea with very little in the way of entertainment and crowded areas to try to find something to do for the day. By early evening with the water issue ongoing, they finally decided to give us access to a downgraded cabin to sleep in, for this they offered us $60 each onboard credit as compensation. Day 6 another missed port, and this time it was the toilet floor that was flooding, lots of men coming and going to try to fix this.
Worst holiday ever
Cabin, cabin staff and good water pressure in shower, a couple of good shows were the only positives on this 4 day cruise to Whitsundays. The ship is old and tired, food disgusting in the pantry, very difficult to find a seat and tables not cleared, queued for everything. Very rude and unfriendly passengers. Went On the Explorer last year and it was a great experience.
Disappointing...Dawn is getting very tired
We have not been on Pacific Dawn for three years and it is getting very tired...ship is looking shabby...P&O seems to have cut back on staff..we were getting tired of having to clear piles of plates off tables so we could sit down...food in Pantry plentiful but very repititious...menu definitely not with Australian
passengers in mind...Onion and Capsicum casserole for breakfast? Water leaks all over the ship....we spoke to a lot of passengers who had some major water problems in their cabins...we had black water coming out of our toilet, hand ...
Just one question
I absolutely loved my P&O cruise, however I just can't get over the fact the sign in the shower saying "check water temperature before getting in" yet not one sign on the balcony saying "do not climb on rails, or don't jump overboard". I mean if people are dumb enough to jump into a scalding hot shower, wouldn't they also need to be told that they probably shouldn't climb on the balcony rails of ship too? Especially when it's stationary and would probably make a good diving board.
- Verified customer
Not Good this time round.
Second time on this ship, the first 3/5 years ago was much better. Seems to me the service and food and care factor have all gone downhill.
It's like they know you won't be back and have given up, accountants must be putting pressure on the chefs to cut costs and it is very apparent when you eat, food was cheap. I was served a stale croissant in the full service included restaurant called a maple croissant and redwine pudding that is literally an old croissant pressed into a taurine drizzled with watered down maple syrup and red wine ? sounde...
With the right attitude and a few hacks you will have a good time
Just went on the Whitsundays cruise and had a great time! +ves: overall good value for money as we dodged the tourist traps and extra charges and had a great time at Airlie, very friendly staff and overall vibes on the ship
-ves: our shore tour was cancelled as they didn't meet min numbers (after paying then being refunded we had to quickly choose another tour), they need an adults only pool and more spas (only 2 in the adult area) ! Lots of waiting in lines ect but we got smarter as the cruise went on... Food is pretty good (some meals much b...
It was ok. Go on it with the right attitude and you'll enjoy it. Never compare with Royal Caribbean.
My friend and I just did the 4 day Airlie Beach cruise in February 2019. Booking process was quick and easy. The attitude you have going on the cruise is important. We went on the cruise to have fun.
The safety drill was conducted in general area rooms where people could comfortably sit at tables.
Cruising was fairly smooth. Cabin was clean and bed was very comfortable. Shower had good pressure.
Karaoke was on every night and was fun to take part in and watch.
Entertainment in theatre was enjoyable.
Trivia was fun. Dancing classes were fu...
TERRIBLE!! Don’t book with this company, DONT RUIN your holidays- honest opinion.
We were on pacific Dawn for 7 nights and had TERRIBLE experience, food is same and same all over again, poor quality customer service inside and outside the cruise, if you want to see the doctor, nurse will not let you meet the doctor advising she knows just as equal to him.
Please always ask the question whether it’s going to be rough ride as they won’t tell you and you will end up having your cruise experience ruined with getting sea sick, they just want your money and have nothing to do with whether you have had a great holiday or worse hol...iday. We had saveral meters swell throughout the cruise and it was very rough ride for the whole duration. These people are just greedy and have no care towards anyone. TERRIBLE, go with royal Caribbean if you can, atleast they have better customer service then these people. Also not to mention the bad and disgusting rooms.
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Questions & Answers
Anyone know if the sea is rough in December on the Pacific Dawn 8 day Melbourne to Hobart cruise. Thanks
What and are there any theme nights on the Dawn leaving Brisbane to Port Douglas 1st August 2020 ?
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