It's what you make it!
My wife and i just finished a September 2019 Barrier Reef discovery cruise . I had read the mostly poor reviews prior and was a little nervous what to expect. After a previous cruise back in 2005 on the much larger Carnival Victory Ship out of Miami, we had previous experience of cruising.
I have to say overall we had a great time and enjoyed the ship and experience, but have to agree with the overall poor food comments. This was the only issue, but we are not obsessed with the food side and not big eaters, so we made the most of it, found wh...at we did like and didn't let this affect us. The Pantry can get busy, so work out a good time for you. Breakfast were slight variations of cooked english style and not great, can be cold and any real taste was left in the port of Brisbane :( I liked the asian lunch and dinner options. If you have kids its perfect, lots of choice and can keep going back until there full. If you don't have kids....you have been warned. The Grill is an extra cost - from $5 burgers, $10 Pizza and $15 bucket of Prawns. This food is much better. Shame its extra but this is clear before you book so don't complain when onboard Salt Grill is fantastic, but an extra $59 per person each time you visit for 3-4 course. Waterfront Rest is included in the cruise cost, but average at best. Often cold and served from the kitchen in plastic/tupperware style plate covers, which takes the shine off. Also no toilets in the Waterfront area, you have to leave and go up to level 8 to the toilets, not great
Re: drink packages
What a joke, $80 a day extra for drinks. With 4 children, what would you like them to drink all day??? The extra cost is rediculous. You just lost $22 000 in a family booking, lucky for us we read the fine print.
Never, ever again
If I could give no stars I would. I will never travel P&O again and we don’t even set sail until next week. This company has no interest in helping or trying to accommodate their passengers. I have an elderly mother that requires a walk in shower. Would not upgrade would not consider a room change to help. So at point now if something happens to my mother and she hurts herself I will take legal action.
- Verified customer
Old and tired.
Firstly, I need to say that my view was coloured by a previous cruise on the ‘Ovation of the seas’, a new ship with amazing technology and entertainment facilities.
Comparing theses 2 ships is possibly a bit hard, but they both offer a holiday at sea, so comparisons should be valid.
The view on approaching the ship was rust stains spreading all over, not a good start.
The room was OK, but no kettle for a cup of coffee in the room was annoying.
The entertainment was ordinary, but the seats in the old theatre were good, lots of leg room, enabling...
Never use the hairdresser
went To day spa to have hair coloured and cut - he absolutely butchered my hair. Complained the next day after washing and styling myself. Apologetic and asked if I wanted him to fix it. No thanks after what he did. Manager never contacted me. Sent an email when I arrived home and offered $250 in compensation. It has never arrived even after sending 2 more messages. They don’t care at all. Never again. Also told no charge to go to Iririki Island to go snorkeling, when we arrived on the Island we were out of pocket around $70.00. Dosn’t cost the staff anything so that is why they tell you to go there as they get kick backs over there.
This was my third cruise and we made it 14 day one out to Tonga, Fiji, Vanuatu, Noumea. The quality of the food in the Waterfront restaurant has certainly gone down hill and we where not the only ones to note this. The breakfast menu stayed the same for 2 weeks. If you wanted to eat in the Pantry you had to time it right just to get seating. I have never seen so many wheelie walkers and walking sticks in my life it was like being in a nursing home. Will I cruise again probably not, I guess its just not for everyone.
Had a great time on the Bounty Cruise 15 to 29th June, 2019
We had the best room steward with Thamel and Dion cabin 8174, our dining room stewards Cecep and Rachel were wonderful, special mention to Daenielle, Annabel, Maddy, Annie Lizzing and Tina.
Everything was great, Louie was the best sports co-ordinator, great personality.
We had a wonderful time thank you.
Best holiday, great food great service especially Ivan waterfront restaurant, comfortable beds great entertainment very relaxing but fun as well. Love the rooms easy embankment on and off salt restaurant was awesome. My 5th cruise with p@0
10 day’s on a leaky boat
We are 3 professional woman who booked a suite to attend a conference being run on the Dawn by Education at Sea. We booked a suite and were allocated cabin 11115 on deck 11.
Our initial impression was Ok. The suite was spacious and had obviously been refurbished recently. The ship overall looked tired, but not too bad.
The first day in the dining room looked promising, until the food was served. The food throughout the cruise was terrible. Cheap, tasteless, and limited selection. The lunch menu in the dining room was not changed for 5 ...days, then changed once for the remaining 5 days. The pantry was crowded, and you had to queue for every cuisine so if you wanted a little salad with you fish, queue at a second window for that. It was always very difficult to find a seat, and would have been impossible to sit with a group if you were traveling with friends. Room service breakfast was free as we were in suites, and best choice, however there is a cover charge if not in a suite. The real fun started on day 4, when our port was cancelled due to weather preventing the tender transfers to the island, that is no ones fault, and unfortunately 2 of our ports were missed. With not much to do, I decided to have a relaxing bath. Within 10 minutes of me letting the water out, the cabin was a wash literally, we had water raising from the bathroom floor, from below the tiles, and and wet carpert to the bed areas. We had to leave the cabin, whilst the poor cabin staff tried to address this issue, and dry the cabin, so now we were locked out of our cabin at sea with very little in the way of entertainment and crowded areas to try to find something to do for the day. By early evening with the water issue ongoing, they finally decided to give us access to a downgraded cabin to sleep in, for this they offered us $60 each onboard credit as compensation. Day 6 another missed port, and this time it was the toilet floor that was flooding, lots of men coming and going to try to fix this.
Worst holiday ever
Cabin, cabin staff and good water pressure in shower, a couple of good shows were the only positives on this 4 day cruise to Whitsundays. The ship is old and tired, food disgusting in the pantry, very difficult to find a seat and tables not cleared, queued for everything. Very rude and unfriendly passengers. Went On the Explorer last year and it was a great experience.
Disappointing...Dawn is getting very tired
We have not been on Pacific Dawn for three years and it is getting very tired...ship is looking shabby...P&O seems to have cut back on staff..we were getting tired of having to clear piles of plates off tables so we could sit down...food in Pantry plentiful but very repititious...menu definitely not with Australian
passengers in mind...Onion and Capsicum casserole for breakfast? Water leaks all over the ship....we spoke to a lot of passengers who had some major water problems in their cabins...we had black water coming out of our toilet, hand ...
Just one question
I absolutely loved my P&O cruise, however I just can't get over the fact the sign in the shower saying "check water temperature before getting in" yet not one sign on the balcony saying "do not climb on rails, or don't jump overboard". I mean if people are dumb enough to jump into a scalding hot shower, wouldn't they also need to be told that they probably shouldn't climb on the balcony rails of ship too? Especially when it's stationary and would probably make a good diving board.
- Verified customer
Not Good this time round.
Second time on this ship, the first 3/5 years ago was much better. Seems to me the service and food and care factor have all gone downhill.
It's like they know you won't be back and have given up, accountants must be putting pressure on the chefs to cut costs and it is very apparent when you eat, food was cheap. I was served a stale croissant in the full service included restaurant called a maple croissant and redwine pudding that is literally an old croissant pressed into a taurine drizzled with watered down maple syrup and red wine ? sounde...
With the right attitude and a few hacks you will have a good time
Just went on the Whitsundays cruise and had a great time! +ves: overall good value for money as we dodged the tourist traps and extra charges and had a great time at Airlie, very friendly staff and overall vibes on the ship
-ves: our shore tour was cancelled as they didn't meet min numbers (after paying then being refunded we had to quickly choose another tour), they need an adults only pool and more spas (only 2 in the adult area) ! Lots of waiting in lines ect but we got smarter as the cruise went on... Food is pretty good (some meals much b...
It was ok. Go on it with the right attitude and you'll enjoy it. Never compare with Royal Caribbean.
My friend and I just did the 4 day Airlie Beach cruise in February 2019. Booking process was quick and easy. The attitude you have going on the cruise is important. We went on the cruise to have fun.
The safety drill was conducted in general area rooms where people could comfortably sit at tables.
Cruising was fairly smooth. Cabin was clean and bed was very comfortable. Shower had good pressure.
Karaoke was on every night and was fun to take part in and watch.
Entertainment in theatre was enjoyable.
Trivia was fun. Dancing classes were fu...
TERRIBLE!! Don’t book with this company, DONT RUIN your holidays- honest opinion.
We were on pacific Dawn for 7 nights and had TERRIBLE experience, food is same and same all over again, poor quality customer service inside and outside the cruise, if you want to see the doctor, nurse will not let you meet the doctor advising she knows just as equal to him.
Please always ask the question whether it’s going to be rough ride as they won’t tell you and you will end up having your cruise experience ruined with getting sea sick, they just want your money and have nothing to do with whether you have had a great holiday or worse hol...iday. We had saveral meters swell throughout the cruise and it was very rough ride for the whole duration. These people are just greedy and have no care towards anyone. TERRIBLE, go with royal Caribbean if you can, atleast they have better customer service then these people. Also not to mention the bad and disgusting rooms.
Very sad, they have gone downhill over the years
Suitcase gone missing on departure and charged for photos that we cancelled. Plus they sent us home with someone else's photos.......privacy.......not so much.......Give them a big fat miss, would not recommend they have gone down hill big time. Try to call them and you speak to someone in manilla who will not put you through to someone that knows what they are doing......shocking service and follow up
Like being in hell
Worst cruise ever. I am eagerly waiting for this god forsaken ship to dock back in Brisbane so I can get off. Where do I start. Total waste of hard earned money and the sad part is don't expect P and O to care because they already got your money and they know that there will be plenty of other idiots like us that will book their hell cruises. Will certainly try to warn other unsuspecting people before they cruise this bad cruise line. Low budget and dodgy. If you want to save your money then use another company. If you chose to ignore my...review then don't say you weren't warned. 1. Unfriendly staff. It was very very hard to find many staff who even smiled at you or made you feel welcome on board. 2. Food was served to you like pigs at a trough along with an added garnish of hair and plastic bits. They did not even care about food hygiene or ensure that people sanitised their hands when they walked in. So disgusting and no wonder people end up confined to their cabins with a bout of gastro. This food is definitely not prepared by chefs. I think they must get the cleaners to do it. Chefs would have so much more pride with what they serve. 3. Limited places to eat for free so be expected to pay extra and that is for a disgusting looking hot dog, hamburger or half cooked pizza that made you feel like vomiting after eating it. 4. Don't even think about travelling with kids because they don't even have facilities in your room to heat a babies bottle and wanted to charge us $3 for a cup of milk to put in bottle for baby. Not to mention in the middle of the night when the baby wanted a bottle and we had to stand in bathroom trying to warm it up under the hot tap because nothing was open to even get a cup of hot water as the only accessible automatic coffee machine on the 12th deck was switched off. So here we are trying to settle a crying baby and no access to a cup of hot coffee or tea for ourselves either.
- Verified customer
The whole trip was fantastic, however the crew made it AWESOME!! I had so much fun thanks to my crew friends. Special thanks to Sandnun, Sathees, Tiat, Damts and Steven for being so friendly and welcoming to me. A super special thankyou to Ramon3 for making shure I was happy every day. I will remember this trip forever and I am 11years old , so that will be a very long time.
Thankyou, Isabelle (Isy)
Hit and miss
Where do I start? Went on a 7 night Barrier Reef cruise. Room/ship was tired looking, Wi-Fi expensive and didn't work half the time, the pantry crowded so no seating available, water bottles 5 bucks a litre (cruise ship water taste like pool water), kids running loudly down hallways, people next door being loud, rust, faulty light switches...BUT, nice crew members and room service food cheap. Cocktails price on par with mainland. Pantry food ok but they dish it put in small quantities. Overall a relaxing cruise apart from the knocking and yelling at 6.30am on disembarking day from housekeeping.
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Questions & Answers
What brand of bottled water is on the Pacific Dawn?
Is water, fruit juice, tea and coffee complimentary with all meals. Breakfast, Lunch, Tea
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