I booked on the pacific eden for my 60th birthday January 2019 the only special service I got was a crap voucher to the spa that covered a condition treatment for my hair that I would have to pay and extra 15.00 and a crappy birthday msg on my door that was taken we are now booked on carnival for my friends daughters 30th we are already up graded I worked for Qantas as an international flight att from 1988 to 2003 you lot need to lift your game I wouldn't reccomend po to anyone
Wouldn't do another ( Pacific Eden) P&O cruise ever! Toilets that don't flush and over flow, paint flakes sticking to your face when sitting on balcony. Food at the pantry average and monotonous, entertainment hit and miss not a good experience was very disappointed!
Amazing customer service but the ship is getting old
Ohhh first of all I think P&O targets a bit of lower budget crowd so keep it in mind when booking. However, their front of the house team is lovely. Extremely charming and getting out of the way to help out.
I was there with a large group of 45 in 28 cabins and from the beginning even over the email the entire team was amazing!!
Pity I forgot their names because I would love to mention it here.
All the best.
If you don’t mind a bit older ship and couple of funny messy guests. The crew will still make you feel great!
Food buffets very bland and of low quality,ship itself outdated some main windows to look out need replacing as permanently stained,etc.Cabins and en-suite's need updating :-( Should have free Wi-Fi on board.
Terrible service - changed my booking without my consent
I have booked 2 interconnecting rooms on level 11. Made my booking 12 months in advance. Few months after booking I was advised that my voyage to be cancelled and my reservation to be moved to a different date.
Upon receiving new confirmation I noteced that I do not have interconnecting rooms on level 11, but instead two rooms on level 5 and 9. Also all bonuses I have booked were cancelled.
I have written to company 3 times and spoke 3 times on the phone. I explained we are a family with 2 kids and have to have exactly what we have booked : ...interconnecting. Every time consultant would say - my senior manager needs to look into this and call you back. Nobody ever called me back to resolve the complaint. I ended up cancelling the trip all together. Do not deal with P&O. Not pleasant experience!
Still waiting for the credit.
Still waiting for a credit from 26/01/2018 cruise after I was promise I would get it within seven days. Very bad service and I don't think that they do what they promise. I don't recommend P & O for your next cruise.
June 12th 2019 Update: Never again
I would like to remind people not to travel with P&O because they rip me off. They told me to wait for six months for my credit so every six months I make a review to show them that I didn't forget it.
- Verified customer
Good but rough around the edges
Just came back from the 3 night KI sampler. Being first cruise I did enjoy the cruise experience itself. Interior cabin was comfortable and to be honest is just a place to sleep. The TV though was very small, and who uses DVD players/movies anymore?. Food on the whole was ok, I didn't go hungry. However, the three included free restaurants (Angelo, Dragonlady and Waterfront) SHOULD NOT be bookable for dinner. Should be first come first served and then wait for tables to become available if its full when you turn up. That's at least a better cha...nce than not having any chance at all because they are all pre-booked (probably days ahead). As is stood I could only eat free at the Pantry. The food here ranged from quite nice to merely palatable. Biggest problem is not quantity, its lack of variety with many of the choices looking very similar day to day. In the curry section I didn't see a single standard beef or chicken curry. Salad sandwiches and rolls looked better than they tasted. Fish and chips was nice. A plus is being able to take food from The Pantry to poolside tables. Dessert choice is weird, some fancy cakes but not a single scoop of bog standard ice-cream to go with the massive servings of boring fruit salads. I enjoyed most the breakfast pastries. As far as drinks go, I took some cans with me and ended up drinking hardly any because 1). no bar fridge so who wants warm coke and then having to carry it around and 2). to be honest the price of soft drinks is very reasonable $2.90 as you go or unlimited for the $7 a day drinks package (which I opted to take). I was surprised that in general alcoholic and brewed coffee prices were surprisingly the same or cheaper than in a city pub or restaurant. A selection of cocktails were $12 each at the bars which is pretty decent. I call ripoff on bottled water prices for room though. Luckily plenty of ice water dispensers around to fill your own containers. Entertainment was good, highlight was piano bar singer taking wishes from the audience and not just singing and playing well but very interactive and quite funny. I was surprised the Eden only had 2 pool areas, and given the number of cruising passengers, the main pool was mostly empty and available for use everytime I went there. Will I do it again?. probably yes.
Worst cruise ever experienced
We arrived back this morning from a 3 night cruise from Adelaide to Kangaroo Island.. we have been on many a cruise and this by far was the worst !
3 of this on the cruise for my mother’s 80th a wish on her bucket list to experience a cruise ! Unfortunately we didn’t convince her that cruising could be fun .. this cruise and the ship has left a very sad taste in our mouth..
We booked a suite for 3 people over $1000 per head for 3 nights. Our suite had many thing wrong with it, too many to mention. Staff did attend to issues immediately ...but just a quick fix. As other have said food in the Pantry was disgusting, waterfront was just ok but each meal was delivered to our table almost cold ! some pleasant staff but many just not interested or accomodating ! List broke down we we stuck for over 1/2 hour with not much more than a sorry ! I suffered massive anxiety attack and they didn’t give a rats ! I could go on forever but too many issues to list ! Never will we cruise P&O again !
3 day Comedy cruise to Adelaide, with girlfriend we both really enjoyed it. Loved the shows especially Ellen Briggs and Bob Down, Mark. Also Jemma and SSJ were fantastic in the blue room. We liked most of the food, there was plenty of variety, tried as many things as possible but still made time to relax at pool, staff good. Sad boat on last cruises , only negatives shampoo pretty sad, not game to use phone when we saw roaming charges, but would def. cruise again... on P & O
I forgot to get my winnings from the ships casino . The ships reception office promise me that they will sent me the money within seven. That was on 24 of December 2018. Today 12/01/2019 receive un email from P&O that I have to wait six months for a casino in Maiami to sent me the money. This is a service from a big cruising company .NEVER AGAIN
Where do I start
This cruise is a nightmare and all I want to do is get off. We boarded with no problem and the rooms were reasonable. Staff were friendly. Then came the first nightmare. The decor poor taste but that’s my opinion. Then the food. Asian and awful. Most people can cook Asian and with relative success. And Asian food is about flavour well these chefs managed to ruine my appetite for the duration of the cruise I felt sick.Thought ok I’ll just have desert well went to the desert bar and nearly puecked it was terrible the little cakes were so badly ...baked and presented no street cafe would deemed them fit to serve. I was horrified. I then proceeded Togo to the fire drill. Another nightmare booking diners the lines with people waiting and only 2 attendants. And no help in site. That took forever tried to speak to. Manager. And that was like asking for god to descend. I have never. Come across such poor management in my 52 years on this earth. P&O cruises you got to be kidding. This is unacceptable. A really poor effort. I will never cruise with P& O again period. Could not accept poor attempt in any form. So P&O treats budgets cruisers with disdain anything poor slob is ok.
This coming cruise 21 Mar 2019 is our second cruise with Pacific Eden.
I am writing this review, as I was trying to find out about the category that we are booked into and just on our cruise above....and wanted to check the reviews, to see what people said. I saw so many disappointing reviews from people who were very unhappy on their cruise for different reasons. Well we are going on our second cruise with Pacific Eden (we have done many cruises and quite a few now with P&O) and we enjoyed our last cruise (and all of the other cruises) so much that we booked on Pacific Eden again and were very disappointed to se...e we will be on the last voyage for this ship as it will no longer be sailing, what a pity. We can only say that the ship company and the wonderful staff, made our holiday very special, the reason why we are going again on the same ship on above date. The last cruise we ended up on a Guarantee cabin, we were a bit nervous about not being able to select our cabin, but we were given a wonderful cabin mid ship, so we were so grateful. So we are not feeling so anxious this time about our booking which also ended up being a Guarantee cabin. I have not seen anyone complain about the Guarantee Cabin they had been given, so we are confident we will again be happy on our cruise on the Pacific Eden..We love cruising very much. It is the way to have a beautiful holiday. My husband and I are very excited about our next cruise to South East Asia. We will certainly......enjoy the last voyage on this lovely ship, before it finishes up. Happy cruising everyone, we honestly cannot find anything to complain about on our cruises with P&O, we love them. Update: Well we went on above cruise and it was last voyage on Pacific Eden. Well in every way we were very disappointed with the cruise. We shall not travel on P&O again sorry to say.. the standard has changed we certainly felt the difference compared to all P&O cruises we have been on...We did not even receive a feedback email so we could give our opinion of the cruise. There is no more to say. It has put me off cruising for a while.
Worst Cruise Company
I booked in a 3 night comedy cruise for my bucks party involving 14 people. That's a total of $6,062 just for the booking. Our cruise was delayed by half a day which we all took time off work and costed us money. They could not compensate us not even $10 on board credit for inconveniencing us. They are the biggest tight butt company and we will NEVER be purchasing from P&O cruises every again!
- Verified customer
Great family trip
First time cruisers to New Caledonia. Lots of friends have been cruising so we had plenty of advice beforehand. Booked our drinks packages and shore trips. Biggest issue was the shore trips. The shoreside P&O computer does not speak to the onboard computer. So we had no idea we were supposed to have tickets. Only by luck did I go to the Shore Trip counter to find out what happens. They had no record of our pre-booked excursions, one of which had been cancelled (Amadee Island) by the local operator due to lack of numbers. Being as we wer...e in Noumea the next day the only real option was the hop on hop off bus as all the other excursions we would like to have gone on were booked out! Also our trip on the Iles des Pins was fully booked. However the office staff contacted La Meridien and we were able o go. The office staff also came down to the cabin to advise us as soon as they knew. My gripe is not with the staff on the ship, they really did go the extra mile to ensure we had the best excursions we could and resolve the issue. My question is how in this day and age do P & O not have an integrated system? Being first timers, but for a slice of luck we would not have known about the cancelled tour until we got ashore. CHECK WITH THE ONBOARD OFFICE WHAT TOURS YOU HAVE AND CONFIRM THEM. The on board dining was fine. We celebrated my daughter's birthday in the Dragon Lady, and arranged a cake. The cake was extra but well worth the $15. All the staff came up and surprised her with the cake and a Happy Birthday. It made her evening. The food was great as well. The Italian Angelo's was a disappointment. Service was average and the food I thought was poor. The Salt Grill was excellent and an experience to remember. The Waterfront was nice, and the food was consistently good.
Poor organisation in ports
Pacific Eden is clean, cabins and comfortable. Dining rooms are very good, service a little haphazard.
Everything is extra - a hard sell for a ladies pamper etc.
Port access via tender was frustratingly slow, e.g. an eight hour port stop was hampered by a 2-1/2 hour wait in the dark theatre with no information provided regarding the wait, and a long wait to return to the ship.
The crews operating the tenders appeared inexperienced and poorly trained. I had no confidence in their ability to manoeuvre the tenders and their rope skills we...
Worst Cruise Experience
This would have to have been the worst cruise I have ever been on! The food was disgusting, no effort was made what so ever for my son who has allergies, and when I would question what was in the food, I was told to stand to the side so that other passengers could be served. I experienced this in the Waterfront dining room as well as The Pantry. The room was dirty, with other peoples hair on the floor and in that bathroom. No basketballs, to be able to use facilities, board games were so well "used" half the pieces were missing. We had to ...find something to do when we were not able to tender at Mooloolaba... and although 'extra' activities were put on, this is when we found no complete games. We found the staff to be dismissive, not helpful what so ever and I would even go and say some where rude. I will never recommend P&O Cruises to anyone, and I now see why you have such a bad reputation and 2 stars as reviews!!
Most Disgusting Filthy cruise we have been on
Were dirty and you couldn't see out of them this was our first cruise and I contracted scabies from the bed linen i live in a town wear scabies are a common thing And have managed to stay scabies free for over 20 years . As soon as I laid in the bed I was itchy I thought I might be sensitive to the washing powder so I ignored the itching I got back home and system procsisted I went to the Doctors was was informed I had scabies I was shocked! I rang P & o cruises told them what room I was in and what had happened and all I was tol...
Food in the restaurants
Accommodation and amenities were ok and boarding and disembarkment was good but the food was very ordinary in the 3 restaurants we tried. Best example was French toast in the waterfront. It was a croissant on steroids covered in corn flakes. I saw many guests laugh at that one. The chef said it was the way he was taught. Service was very poor at breakfast. You could wait 15 minutes for a piece of toast. Tea coffee was service at random times.
We had raw salmon served, burnt venner schnitzel served and everyone sent that back in waterfront...
Couldn't Fault It
Well reading soem of these reviews below I wonder if we were on the same boat - did these people set their expectations too high ? Are they hard to please ? I dont know but we have just returned from a 5 day cruise and we loved everything about the Eden. It was our first cruise too. From the moment we boarded we couldn't fault one single staff or crew member they were all very pleasant and helpful . Our room was great - bigger than we expected , beds were comfortable , we were on level 5 and although we were near the lifts and laundromat it wa...s very quiet we never heard any outside noise at all . Our room attendant was very polite , friendly and helpful too. The food was wonderful , we ate mostly in the Waterfront and the food was of a very high quality - no complaints from us - one day yeah it was lukewarm but who cares , not worth getting upset over , the Pantry was good - Angelos was very nice , and all the little bar rooms were nicely appointed and provided a nice break . Plenty of space to relax - the entertainment was great from Trivia to golf putting to stage shows - all help pass the time and have a bit of fun - the entertainment crew are top notch and very amusing . I saw two unpleasant experiences on board and i can't for the life of me understand why passengers carry on like that - one guy in about his 60s was going off loudly at the Pantry staff because the Pork Crackling ( of all things ) had run out and another lady of similar age was yelling at the Restaurant host because she couldn't get a booking for that night at Dragon Lady - Why ? I don't understand people - why do they feel the need to abuse the poor staff whoa re doing a fantastic job. - relax and you will enjoy the experience more . P & O certainly exceeded my expectations and the Pacific Eden was a lovely friendly boat with unbelievably good staff and levels of service - and yes it is most certainly family friendly which contradicts a lot of peoples view of P & O . My only complaint ! Why is the Pacific Eden being sold ? I would love to do another trip on it.
An OK first cruise but not all smooth sailing !!!!
We got off the Eden this morning in Sydney. It was our first ever cruise. We did enjoy parts of it, but it wasn't all smooth sailing. Firstly, a positive, followed by some things that needvto be improved, and then some positives to end.
We did a comedy cruise over 3 nights. We have a 1 year old and a 3 year old. We found it good that we could try this shortvcruise to see what we thought. We wanted one for a week, but P and O only allow so many kids on cruises and the longer ones were all full. This one was also on the Internet, but I called ...them and someone had cancelled. We were grateful for this and took the spot. We were quoted a higher fare than on the website, but they adjusted it after I asked why. Things started highlighting small signs of disjointedness from here. We had to travel a long distance to meet the ship and my wife forgot the printed eticket. She had it on her phone but panicked and called customer service to see if it would be a problem in Sydney. They said it would be and a printout was a requirement of boarding. She asked if they could do it for us there and were told they couldn't. We got our other transport provider to do this for us with no problems. In Sydney, checkin was fine but slow. A girl took away my credit card to link it to my cruise card so we could buy things if we needed. But on the trip, merchants refused us saying we had no linked card. We arrived late to the evac drill and didn't put our jackets on, but no one seemed to mind. Night 1 and 2 had rough seas. My wife and I were quite ill, but we were able to sign for some travel sickness pills on night 1 and the illness went away. A lot of people got sick and we helped 1 girl who was getting married with a massage and some help understanding her medication as I have medical training.
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Questions & Answers
Can i take soft drinks and water ?
If you are just travelling in south australian waters on a four day cruise do you need to fill out a prescription medical form or can you just bring your medication on board in a pill box?
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