Smelly, Bad Food, Tiny Coffin Like Rooms, Inappropriate Entertainment & Super Expensive On Board!
Travelling from Sydney to New Caledonia.
The trip was suppose to make multiple stops from Sydney to Noumea. We first encountered rough seas and many people where sick and unable to move about the boat, not a P&O issue obviously. But when the water stopped working and the toilets were overflowing, that was definitely a P&O issue!
The food was ok, but mostly terrible, we even had to miss dinner one night due to the "pre-ordered" menu not being available, we were only told about this at 10pm after waiting a few hours and seeing everyone else ...in our group eat. We had a specific diet that we had to fight to get each and every meal, mostly this was steam vegetables, white rice and zero flavour, we had the same meal for dinner 3 times. The on board activities were not great, apart from some quizzes (free), entertainment claimed to be child friendly had people swallowing razor blades and swearing. The drinks are so expensive and we couldn't have the "drinks package" for just one day, we had to buy it for the whole trip which borders on irresponsible, it wasn't a Contiki tour! I wouldn't recommend cruising for anyone considering it. And insurance does not cover missed ports, nor bad cruise experiences, only if you had booked a sight seeing excursion would you get to claim, but you'd get your money back anyhow. If after this review you are still going, make sure you book excursions with the locals, not on the boat, you'll save money and give money back to the economy you are visiting, apparently the staff are very poorly paid and live in tough conditions on the boat, be kind to them as they will be kind to you.
My sister told me how wonderful cruises were but had never been on a PNO. The weather wasn't great so we had to look for other things to do on board. In the 10 days only one movie was shown in the theatre in the afternoon. No games room. Had a trolley that was only available from 9-10 with all the same games. No afternoon tea. Thought we would go to high tea for something to do but they were charging $29 each where on other cruises its included. Gatsby night was around the stairs with no where to sit or put drinks and only played one song from that era. If u didn't want to sit and drink all day there was nothing to do. Spoke to heaps of people and 9 out of 10 felt the same way and would never cruise PNO again.
Enjoyed through and through!
Came back from a New Caledonia cruise, fantastic! The food, comfort, entertainment - everything was top notch! It is true we did not visit the two scheduled islands due to weather and a medical emergency (drunken passenger's fall), but it was beyond the crew's control.
Hop on hop off bus
Booking out first cruise was easy 2 years planning saving family of 4 kids 13/11
Travelled from Mildura Victoria to Sydney for cruise arrived early for luggage drop off but was aloud to board, so far so good. Expectations looking forward to noumea, Mare and isle of pines! Snorkelling swimming cultural tours foods
What we go was a nightmare 11 emergency evacuations and 2 deaths! We landed at noumea twice as weather and was too rough to tender to Mare island even though we were right there waited 30 mins then just loaded up and returned to no...
Best Short Cruise Ever
At the last minute we were asked if we would like to pay extra for a cabin upgrade from Balcony to Sateroom. Being my husbands 60th birthday I paid and let him get the surprize.
The State room was fantastice and Grisella and Robert were the best stewards ever, taking care of our every need.
We ate at the Waterfront and Angelo's each night and on the last night we paid for the indulgence meal at the waterfront - well worth every cent of $8.00 entree of Risotto and 2 jumbo prawns.
Pantry was great also, no problem getting a beautiful meal with lo...
Just came back from 8 night cruise to New Caledonia. Missed two ports due to weather and medical emergency. Disorganised stuck on a ship with nothing to do. Booked a queen bed and got two single beds stuck together to make it a queen. Absolute joke. Went to New Caledonia on Monday where most shops were closed and other tourist attractions. The ship stunk. The staff were nice but the ship was so old and bad. They only offered to give us 75 dollars for compensation of not seeing the two ports the whole reason we booked this holiday was to see New...Caledonia and the islands. Very poor experience has put me of cruising forever. Everything was a rip off. It’s really not what you make it when there was drama after drama. I was lucky to keep sane being stuck on a ship. Never booking with pno again
Probably not a good idea to show me an offer on MY FACEBOOK that I can't have
Booked a few weeks ago and now they're showing me that my cruise now comes with a drinks package. You might no want to show this in MY FACEBOOK FEED if I am not eligible because I already booked. Thanks for nothing guys!
- Verified customer
First n last cruise
We only made 1 out of 3 stops nothing to do on board staff in spa are to busy to even serve u really disappointed in this cruise cost me a small fortune for nothing
Don't give credit card authority.
Cruised with them to Loyalty Islands. Didn't get to the last Island. Apparently it happens often. 3 days of repeat nothingness. After returning and all room accounts settled, 4 days later debited accounr $49, nothing purchased and the customer line don't know why, "said take it up with your bank". Unprofessional stealing!
Paying for water
Upon looking into booking a cruise with p&o I discovered that you have to have a drinks package even for water.
I think this is disgraceful and wrong to charge for this, and for this reason I would never book with this company before even looking into any thing else.
Why don’t they add this to the cost of the cruise instead of making an essential item an extra.
I have cruised with Carnival, water and soft drink was included in the booking price, alcohol obviously extra.
cruise to hell
Staff Great , Food total crap pig food , Over crowded , Totally RUDE passengers . Children very polite and well mannered , Drunks boat I mean drunks cruising . never will we cruise again finished.
Overall a good group holiday
Good comfortable cabin- balcony. Level 9 balc opening smaller than level 10. Comfortable bed and wonderful Tommy stewards. Restaurants, bars staff friendly too. Cocktails all very sweet with minimal alcohol. Shows good. Entertainers all great. Food can be dry, overcooked and a bit bland. Desserts look fake with red and green colouring used a lot . Lots of areas to sit quietly if wanted. Adults only area and gym . Info talks generally income generating. In school holidays cruises are not good value.
Worst cruise ever
24 June 2019 12 day cruise. From day one they had 3 drunks causing trouble swearing asking one of the staff to bend over so they could you know what in front of elderly couples. One women was terrified of them and asked if she could stay next to me and my wife. They asked her to come to there cabin and have some lines of coke. One of them had a screaming match with security. Any other cruise line would have put them off at the first port. Maybe the Captain on the explorer approves of this kind of behaviour. Don't bother getting priority tender ...tickets as the staff on board don't know what they are. We were also had VIP tickets priority boarding and disembarkation. Our luggage was last to come off and we missed our flight. This is the third time people have had drugs on P&O. As the Captain has full responsibility to what happens on the ship maybe its time to change Captains before they have another death on board. I will never travel P&O again. I wont even bother to mention the poor service and quality of the food.
All ok till on board 18-24 June cruise to Hobart. The ship smelt of sewerage (?) most of the time-very bad!! Food choices in buffet limited..always basically the same and hardly any vegetables... I have food issues and found it difficult to get a decent meal .one night I was told there was no entre for me. Never been on a cruise where some shows had to be paid for- so didn't see those. Also not a lot of choice for entertainment unfortunately..that was my last cruise with P&O- very disappointed .
- Verified customer
Really bad smell for days
The booking process was great, nice and fast.
The smell through out the middle of the ship from the Atrium all the way upstairs and to the Blue Room stank for days, you could not sit in the piano room due to this. They provided some lemon smelly stuff which was better, however this stayed with us until we docked in Hobart.
The accommodation cabin was very narrow to get into the room with the heavy door. The room shook noisily through out the nights, not much sleep. Our bed was very uncomfortable, however our cabin steward supplied a mattress pr...
WASTE of money, time, holiday
Do NOT book with P&O. I had an absolutely horrendous experience from start to finish. Throughout several attempts to contact them regarding our booking, P&O were continually non-responsive, and in the limited times when they were, I was given misinformation. I had to resort to Fair Trading multiple times in order to get a response from P&O.
I gave the benefit of the doubt and continued on the cruise, only to be shocked with more of their appalling service. This includes:
- A large, thumb-size piece of plastic found in our food,
- Numerous enco...
Loved everything but there is something suspicious about them.
We went from Sydney to Vanuatu. The staff were smiley and friendly and we made friends with the bedroom cleaners! Dining in board go a bit repetitious though it was fine dining every night! I loved everything but when we went to see the land diving, Mum asked the residence how much they got paid and if it was the real tradition time to do land diving, the people told us they didn’t get much for it and it wasn’t the traditional time. They said when ever a cruise came they planned something because it was the only money they would make for a while.
Dodi was a very good staff member in making sure our cabin was very neat. He was very patient with us being in party mode and all. Very well mannered and overall loved the stay. Please pass this onto him.
- Verified customer
Great things about it, other not so great
We were pretty dubious about a cruises ship but it was the right decision for our family at the time. Booking was easy, the ship was great, our room was more than adequate and there was plenty to do, or not if you don't feel like doing anything.
The food at the Pantry was quite ok, however the restaurants included in the fare had very average food, although the service and decor were great, and we managed to get drunk enough to have a good time.
My biggest criticism would be the plastic straws and other plastic delivered. Sometimes it's hard ...
August 2018, 7 night P&O Pacific Explorer cruise QLD coast. Family of 4, 2 kids around 10, Booking process was made easy via flight centre with great deal, kids travel free, no hidden costs. After years of thinking cruising is for the elderly and not suited for families I bit the bullet. I had no expectations when we boarded, I'm an average working class family man and boy was I blown away. Completely stress free family holiday. The ship was absolutely stunning, staff friendly and helpful, cabin was comfortable, food, food and more food wa...s great. I can't generally afford 3 course meals in fancy restaurants, well was I blown away by the quality, variety and speed of service and best of all it was all included. Entertainment onboard was great, stage performances, games, music, pools, kids club, waterslides and the list goes on. Kids had a memorable time which speaks volumes. I'm a converted person, cruising is great for a family on a budget as you can spend as much or nothing at all once on board, so cruising will be our yearly family holiday, already booked on the explorer again, same room and all!! For the negative critics out there, it isn't fair comparing P&O to a premium cruise line, its like comparing a Ford to a Porsche, I would say P&O is about allowing the average person access to a cruise who don't have out of reach expectations on the company, who are just great full for the experience/holiday.
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Questions & Answers
Is there a kettle in rooms
We are going on Pacific explorer. Cruise on 17 October to Tonga. Please can you tell me on which deck we can book for dinner when we first get on board.
Don't know specifically about "Explorer" but its likely to be the same as "Aria" which is a common restaurant booking desk and easy to find but make sure you sort out the pay for & included venues. And it is necessary to book even the main restaurant (but not the Buffet) or you might not even get a table.
We found earlier bookings were easier to get which also enabled one to make the first (free) main theatre entertainment time.
Good idea to check everything you do is included or not.
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