Pacific Hi-Fi

Home theatre and Hi Fi – Denon amp and Klipsch speakers. My subwoofer died. I purchased a new Klipsch subwoofer, but could not connect it. Asked Pacific Hi Fi again for help. Frank arrived. Connected my new subwoofer, retuned the sound output. Much improved sound achieved. But, Frank also reconfigured the connecting leads and has produced a much improved TV screen… Read more

quality. Result, much better sound and sight. These guys really know their stuff. Once again, highly recommended. Thanks. Mark. These guys really are the real deal.

Bought sonic arc ultra - great experience – Great price and great service. Much cheaper than the big stores.

Definitely recommend Pacific Hi Fi for any Audio Visual – Great service by Frank. He's knowledge and prompt reply to my emails. Definitely recommend for any Audio Visual. Will definitely use Pacific Hi Fi for all my Audio Visual requirements.  Show details

Do not use this business – Do not use their online platform. They invoiced me for a product that they did not have and they have not refunded my money after 2 emails and 3 phone calls.

great service good quality product – So I took my Sonos bar into the local pacific Hifi store to be repaired. After 10 minutes of speaking with Frank we started to look at suitable options to replace the Sonos bar. Frank knows his stuff and pointed me to the klipsch five speakers. I got the speakers headed home and like all electrical stuff I needed help installing. Gave Frank a call… Read more

and in his lunch break he headed over to my house and installed them. The sound is amazing. I have never had any surround system that actually did what it was meant to do on every channel and every movie. After Frank installed the speakers I asked how much do I owe you and Franks reply was "mate I needed the exercise anyway" Such a great guy and full of knowledge. Highly recomend Pacific Hi-Fi Frank and his team know their stuff and are one of the last true personalised business left to truly offer customer service. Thanks guys im a happy customer Klipsch Five speakers

Mind blowing REL T7 Subwoofer – Very easy to navigate around the store with friendly staff showing me their range of products. I was recommended the REL T7 Subwoofer, after I hooked it up it gave my current sound system a huge increase in sound quality providing very good clear bass. They also told me after buying one I would most likely want another one after I listen to it and… Read more

yes they were right. I now want to get another one as I'm curious on how much nicer and better 2 of these subwoofers would preform, one on each of my Bose 301 speakers. Even crap music can sound good with this setup.

Absolute Rip off – I got quoted 2 men at $100/ hr for a full day (8 Hrs ) to install and wire 3 large tv's in my new appartment. Stupid me did'nt get it in writing !! I figured about $2000 with all the wiring. NO i left these guys in my house and went to work. When i got home i found the 90in in the lounge was complete and done very well. I go upstairs and there is… Read more

the 60in mounted but the wiring in hanging i go into main bedroom and no tv on wall. They called me to tell me they need parts to hang last TV which i accepted . 2 weeks later after not hearing anything i go see them at the shop and im told still waiting for parts so i offer to pay for what they have done, my 2nd big mistake. When i get the bill for $3982 i see that 2 guys are $125/hr and there is a 3rd guy slipped in at $175/hr not bad to hang 2 TVs. I was'nt happy but i paid it because i wanted the job finished but was told i still need to pay for 3rd TV. That was 6 weeks ago and have not had a single call. Stay away from these guys!!!! I just had the 3rd TV a 75in mounted and wired for $420 and a good job . A valuable lesson learned....

2 1/2 days to send a Auto reply – They state they are Bose speaker authorised tech agents. I asked for a price to re-solder my Bose Mini speaker Series 2, charging port. Just keeps losing connection when charging. Simple. 2 1/2 days later, I got a auto message telling me it would cost me $99.00 to assess the problem, (for a $200.00 product). Obviously my email was read by a… Read more

un-intelligent person or "Rhonda" might well be an inflatable employee. I looked at Product Review and the 5 * ghost writers inputs on other reviews, speaks out loudly of friends support. Not a company I would stable my horses in.

BIGGEST RIPOFF, NOT HONEST – BIGGEST RIP OFF, got quoted 100 dollars to check whats wrong with my subwoofer, turns out they had to send to bose, they kept the 100 just for checking and said they have to send to bose to fix which will cost 600 dollars, more than half the price of the unit, called bose service centre and was quoted only 180 to fix. Show details

Get what you need not what you want – My sons subwoofer died last Saturday so I said lets go to Pacific Hi-Fi as I had good service in the past. I was listing in while going through the options available to him and got into a conversation with Vince. As I already own a good HiFi I enquired about where I thought it was lacking and how I could fix it. He started showing me a few options… Read more

when he said "what you think want is not what you need" we started to look at products I never thought of, different levels and price point till he demoed something which fit my needs. As I had no intent to purchase anything in the first place I was a bit uneasy spending this amount of money for 2 x REL T7 active subwoofers. I went home and hooked them up in a special way, then wow, I was blown away with the improvement. After a week of fiddling with settings and play old cds, I'm over the moon happy. Vince was spot on with what I needed and if you get what you need, money is not an issue. I highly recommend Vince and Pacific Hi-Fi. Ps: Frank is a on site tek. for your repairs, very friendly and helpful .

Fantastic advice and Service – I have been dealing with Pacific Hi-Fi for over 20 years and I just upgraded my Home theater system and hard wired the TV's and system to the internet. The advice and products I purchased are sensational. The sub woofers recommended by Vince are unreal and very affordable his knowledge of the product is amazing. Watching a movie is just like… Read more

being in an actual Theater. The guys who installed the system Ash,Joseph and John were very thorough and precise nothing was a problem for them even though that some areas of my roof where they had to run cables was so tight but they still managed to do it. Great job this is why I will not go any where else.

Total stuff around. Would not communicate despite repeated emails and phone calls. Avoid – I bought some items off their website and paid the next day. After emailing them a few times, I eventually phoned only to be told that the items were no longer available. I then emailed and called for about a week to get a refund and got the run-around. I eventually decided to "help" them by asking for a similar item to be sent to me. The told me… Read more

they would send them direct from the Australian distributor. After about 5 days of emailing they would not respond to tell me they'd been sent. In the end I phoned the distributor direct and got a tracking number. So to summarise, I am still waiting for my items after 2 weeks. They have not returned my emails or calls. They delayed refunding me when I had paid promptly and in good faith. Hopeless.

Unbelievable great service @ Pacific Hi Fi – I was in the market for a subwoofer when my Klipsch died (never again). I was looking around on the web and came across Vince at Pacific Hi Fi. This guy would have to be the most helpful sales person I have ever dealt with, he bent over backwards, making suggestions and giving me huge discounts. I unfortunately decided on a brand from another… Read more

company but only because it had a feature I needed/wanted. If not for that I would have bought from Vince. If you are in the market for any Hi Fi equipment and want not only a great deal but fantastic service give Vince a ring, I am sure you be as amazed as I was.

Always reliable – I have dealt with JB HIFI for various items for many years and find total satisfaction with their products and customer service as well as price and orders are promptly notified when products arrived

Great & prompt advice – I posted an enquiry with Pacific Hi-Fi and Frank called me very promptly. He was very knowledgeable and helpful, and this is the kind of customer service you often hope for but seldom receive!

Quick and friendly service – I bought Harmon Kardon Soundsticks III many years ago for myself and after my mums old speakers died I wanted to get her some like mine. I think they are one of the best computer speakers out there. I searched in all the main stores in Australia for them but couldn't find them anywhere. I missed out on Christmas but after a few days I was… Read more

searching the internet and came across Pacific Hi Fi. They had them in stock - which I was a bit dubious about as I hadn't seen them anywhere else.

I bought them though and a few days later they came and we couldn't be happier. We received notifications as to what stage the delivery was up to and they came very quickly. We also got a follow up call to check we had received them and were happy.

This is a store that puts sound and customer service at the top of their list. Couldn't recommend them enough :)

Thanks guys!

Excellent Service and Advice – Over the past few years, I have purchased projector globes from Pacific Hi-Fi by phone order and walked into the store for pickup as the globes must be specifically ordered through their suppliers. In each instance, the service and assistance received was exceptional and each staff member that served me has been great. Pacific Hi-Fi staff have… Read more

been willing to negotiate the price based on market and competition pricing.

As my experience to date has been great, I decided to use the same company to help with two TV installations on the wall. In fact, there was another company I’ve previously used but I didn’t hesitate in using Pacific Hi-Fi for this work. Last week, I discussed the work required with Frank and exchanged emails with him to produce the final work order and quote. My dealings with Frank was excellent as he explained and worked with me to produce a final installation plan. Thank you Frank.

On the TV installation day, Joseph came to my house and provided exceptionally high quality of workmanship and quality customer service. Joseph worked with me to ensure all my requirements for the TV installations were met such as TV placement on the wall. Joseph answered all my questions, and showed me how to remove the TV from the wall, in the event I require warranty servicing on my new TV. Thank you Joseph.

Each point above continuously gives me good reasons to return. I am very happy with the company and its staff and will continue using Pacific Hi-Fi into the future.

Great music gear ,,,helpful staff – The guys at Pacific hi fi were fantastic to deal with and their knowledge base is second to none..I thoroughly recommend them to anyone looking to invest some money in quality gear at a reasonable price ,,thanks heaps guys

Terrible customer services overcharged prices! – Horrible service, had item bought and repaired by them and after complaining about waiting for several days, I was abused by store manager. Very rude. Not only after they charged me a whopping non refundable 100 dollar inspection fee they told me wasn't worth fixing. Took them 4 weeks to tell me that! When they promised 3 to 4 working days. False promises.

Amplifier repair – Pacific hi fi took my Luxman tube amplifier for repair on the Wednesday and I collected it the following Tuesday. Excellent service and repair, and, I was not expecting it to be completed so quickly.

Way too slow – 3 days handling time for something that they had in stock (they confirmed), and AFTER payment was cleared, is not ok. Needed headphones for a vacation and finally received it a few hours before I left due to this...

Worst online shopping experience – Ordered online. They processed the payment the same date. Did not receive the order even after one week. Called them several times after which i was ensured i will get it in the next 2-3 days. Been over a week and still have not received it. no one had the courtesy of calling and updating about the status of delayed order. Sent an email to the online sales manager. No reply.

Reliable, quick communication via phone and email – After waiting over a month for a Bose headphones from another company (that turned out to be overseas even though they had an Australian website), I submitted an online enquiry with Pacific Hi-Fi. I received a phone call within a couple of hours from a man in Australia. I managed to order the headphones over the phone which had me a little… Read more

nervous. He called me later that day to say the item had been shipped. I received them within 2 working days via Australia Post. Now I'm just fighting for my refund from Value Basket. Unfortunately I didn't read their poor reviews on here before I placed that order. Quick, good communication, trustworthy, cheaper than recommended retail price