Pacific Smiles Dental

[Name Removed] refused to do a general clean on my teeth at the Caroline Springs Pacific Smiles. I have Periodontitis and yeah I get it, my gums have receded and I've had this issue for 25 years. But I was advised the cheapest and best option for me by previous dentists was to not do a deep periodontal clean because my gums were to far gone and… Read more

it would cause the rest of my good teeth to fall out faster.

As soon as I sat down she began giving me a deep cavity examination which I didn't ask for. I asked for a examination and clean. I've been there once before. Simply do a normal examination and begin cleaning, it's not hard! Instead she's going all in poking and jabbing me.. .what the hell! Suddenly she stops, and says do you smoke, I say no, she says why are your teeth stained, I say because I drink heaps of coffee and I haven't come in for a clean for over 1 year. She says, come have a look at this... and points towards an xray I did over 1 year ago. The entire time I had with her she was acting like an entitled brat with a smart butt tone. She states she won't clean my teeth unless I do an deep clean which I explained to her that I already have been advised by previous dentists and I'm not going that route of doing a deep clean because it'll be more expensive, I don't want a deep clean, I don't want to be paying a lot of money for my teeth, I'll simply rip them out and add acrylic teeth to the upper denture which I have... What can't you understand, I'm paying you to clean my teeth???? what's so difficult? Secondly from the moment I met her she was frustrated because I wasn't paying attention to her while I was talking to my daughter. Relax, let me speak to my daughter and explain what's going on and I'll attend to the appointment. I was early, no need to be p*ssed about me not paying attention to you. I'm now starting to think if I dated a relative of hers... Hmmmm...

Superiority Syndrome big time

I might add my first appointment with them last year was a general clean, can't remember the dental surgeon but she was young and fast, quick in and out and I could still see the stains on my teeth . She didn't do a good job at all. Lastly, I'll tell you what I'm willing to undertake when it comes to procedures.

I will be taking this further with AHPRA and then when you're sitting in front of the board you can explain your behaviour.

your email advising that my health fund rebate shows you clearly know l WAS an Australian Unity member. It would have been beneficial to me if you had advised me your organisation is NO LONGER a PREFERRED PROVIDER with Australian Unity before I had… Read more

an exam and clean last week and charged me $128 gap payment when there was previously NO GAP. I changed my health insurer provider because of this failure and am now seriously considering ditching Pacific smiles as well. I am a pensioner and this unexpected out of pocket cost seriously impacted my budget. If l had been advised of the change l could have taken appropriate action.

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I have made an appointment at the Preston clinic for a emergency tooth extraction 4 days ago and I have been charged $600 for one tooth plus credit card fee. In my opinion It was TOO EXPENSIVE. I complained about this excessive charge over the… Read more

phone and I have not received any call back to discuss it even though they promised to come back to me.

I attended this clinic for a check-up and clean on Wednesday 10 December. At the time, I was under the impression that the visit would be covered by my private health insurance (HBF). Unfortunately, I later discovered that HBF does not waive waiting periods, even when both hospital and extras cover are taken out. As a result, I was charged $360,… Read more

which is unaffordable for me. While the receptionist initially mentioned that a partial refund might be possible if insurance did not reimburse the cost, I was disappointed that no meaningful solution or discount was ultimately offered.

I also asked whether the OPG cost could be reduced through Medicare, but this did not lead to any assistance. Given the lack of flexibility and financial consideration, the experience left me feeling unsupported despite my genuine efforts to resolve the issue.

The clinical care itself was acceptable, but clearer communication around costs and greater compassion in handling financial hardship would significantly improve the patient experience.

I would like to comment Dr David Taub at Pacific Smiles Dental in Parramatta for his outstanding professionalism, patient care, and leadership within the clinic. few of our staff members have had the privilege of working for IV sedation procedures and have constantly praised his calm, precise, and compassionate approach. His ability to make both… Read more

patients and staff feel at ease is truly remarkable. Dr Taub is not only a highly skilled clinician but also a supportive mentor. His dedication to guiding university dental students during their clinical placements speaks volumes about his commitment to excellence in the profession and to nurturing the next generation of dentists. He leads his team integrity and respect, fostering a positive and professional environment throughout the clinic. The quality of care and service under his leadership is truly first - rate. For anyone seeking expert dental treatment, or to students fortunate enough to train under his supervision, Dr David Taub represents the gold standard in modern dentistry. Highly recommended.

Amazing Service at Pacific Smiles Corrimal I recently went to Pacific Smiles Corrimal for in-chair teeth whitening, and I couldn’t be happier with how it all went. From the moment I walked in, the staff were super friendly and welcoming, making me feel comfortable right away. They really went above and beyond to make sure my experience was great.… Read more

The whitening procedure itself was done with so much care, and I could tell the team knew exactly what they were doing. They explained everything step by step, which made me feel relaxed and confident about the whole process. What really stood out was how much they cared about my comfort, always checking in and making sure I was okay.

The results were amazing—my smile has never looked better! I left feeling so happy with how everything turned out. The staff’s attention to detail and their incredible service truly made my visit memorable. If you’re thinking of getting teeth whitening or any dental work done, I’d definitely recommend Pacific Smiles Corrimal. Their dedication to going the extra mile is something you don’t see every day. Thanks to the team for such an awesome experience!

I wish to express my deep concern for the malpractice I experienced under [Name Removed]’s care at Preston, and this Dr also practices at Epping. This malpractice has resulted in me requiring two complete porcelain veneers costing thousands of dollars. I have lodged a formal complaint with Ahpra accordingly. [Name Removed] has caused me… Read more

significant distress and I now have crippling insecurities about smiling on the most important day of my life as I won’t be able to have new veneers fitted until after my wedding which is unfortunately in 2 weeks.

To say I’m devastated in an understatement.

I hope [Name Removed] understands that she has absolutely destroyed a woman’s confidence at the most important time of her life.

I pray no one else trusts their smile with this Dr. DO NOT GO TO THIS DENTIST

Upper Mt Gravatt practice. Reception and appointment situation seems to have improved. However despite me telling every dentist I have Ehlers Danlos and the dental issues involved such as crowding, periodontitis. EVERY single visit, they don't get it and insist on lecturing me like a ret#rded five year old on dental hygiene. Dentists can't floss… Read more

my teeth which is why I use a water flosser and electric toothbrush. I also have musculoskeletal issues. ZERO common sense or compassion. I've been treated better in an emergency public hospital dental clinic!

Pacific Smiles Dental (Erina Fair) I went yesterday for a dental cleaning with this dentist (Dr Sirinit, Wijaithum) and I have never been treated so poorly. She was extremely rude and unprofessional. At one point, I mentioned that my tooth was sensitive while she was using the machine, and she said, “Do you want me to continue or not?” — and… Read more

then simply didn’t finish the cleaning.

I definitely do not recommend her. The clinic receptionist is also very rude.

We’ve been going to Pacific Smiles for about a year as a family and have seen 4 or 5 different dentists in that time. The turnover is substantial, and it's evident in the level of care. Each visit felt rushed, and the staff were often rude or dismissive. There’s a real lack of consistency and professionalism. There are so many better dental practices out there that actually value their patients, I’d recommend looking elsewhere.

⭐️⭐️⭐️⭐️⭐️ We had the privilege of visiting Dr. Ameet Hira today at Pacific Smiles Dental, Tuggerah and were deeply touched by his professionalism and kindness of this gentleman. A true thorough professional with a heart and soul that shines through his work. His welcoming staff made us feel at ease from the moment we walked in. He quickly and… Read more

efficiently treated an international student with severe dental issues, doing the very best job with utmost care and compassion. What moved us most was that he did not charge a single penny, knowing the student came from a low socio-economic background.

This act of pure humanity and generosity shows that kindness and goodness are still very much alive in this world. Deep respect and gratitude to Dr. Ameet Hira and his amazing team, highly recommended to anyone seeking not just a dentist, but a healer of both teeth and ♥️

Initially great however out of nowhere they’re insisting I owe them a fee despite my having multiple points of proof this fee was paid on the day. Their customer support insists they tried contacting me on multiple different days about this so called owed fee however I have no records of any attempted contact from them and they have threatened to… Read more

go to a debt collection. I will absolutely be contesting this as I do have proof I owe them nothing and I will also be cancelling all other appointments and never booking n any work with them again as I feel I can no longer trust them to be honest

As a new patient of this clinic I was extremely disappointed in the care and the treatment I received. I explained I was anxious about the situation. They did not care the nurse didn’t even. Speak to me no compassion empathy or bedside manner. The dentist was impatient and frustrated and not understanding or sympathetic at all. With a result of no treatment still was given a hefty bill on the way out. Would not recommend them at all.

Excellent customer service! As always, the dentist is knowledgeable and assistant actually take the time to care and explain to clients options. Flexibility in hours of operation also good open weekends.

My two experiences with Pacific Smiles Dental practices have been nothing short of nightmarish. A locum dentist removed the nerve from a perfectly healthy back molar tooth because she could not decide which tooth was causing pain. She had taken x-rays but was inexperienced in reading them. A senior male dentist did not seal the base of a crown… Read more

that he installed. A number of years later I was in horrific pain because the tooth under the crown had decayed. I sought help from a smaller dental practice who revealed the shoddy work of the Pacific Smiles dentist. I recommend that you go to a small dental practice operated by a small number of dentists. Pacific Smiles Dental Centres are operated as a profit-making business. It is profit first and patient care way down the line.

I have been to the Pacific Smiles Dental a few times, the last two was attended to by Dr Kelly Chau for a clean up and extraction. She is an excellent dentist, very gentle, thorough and has a pleasant disposition. I wouldnt hesitate to recommend her to families and friend.

The employee with the grey bob at the front counter initially booked my appointment but failed to confirm my phone number. When I arrived, she was mean and rude, telling me I was “lucky” to still have my appointment because they couldn’t reach me. While I was filling out paperwork, I noticed she was polite and friendly to other patients. It… Read more

became clear that she was capable of being kind — just not towards me. As someone who wears a hijab, I felt that her behaviour may have been influenced by that.

I was very close to walking out. I felt unwelcome and disrespected, and seriously considered informing my local Muslim community that Pacific Smiles Strathpine may not be a safe or inclusive space for us.

the dentist and dental assistant were kind, professional, and reassuring. They told me that she can be like that with everyone, but it still raises the question: why is someone with such a dismissive attitude representing the business at the front desk?

I booked an appointment online for a Saturday 11:30 because I work 5 days. I received a phone call the next day asking me to change it because they wanted to keep Saturday free for emergencies. I've been going to this practice for a very long time but I certainly won't be going back.

Service is good only to charge money and give misleading information – I took my child there for her brace options. The dentist checked her, did xray and forced us to get the yeeth cleaned despite it was not required. They charged $129 and some cents and referred her to the specialist stating they will not charge for consultation again. When we called the specialist, they said we have to pay for the consultation… Read more

again. What a rip off. If Pacific Smiles do not do bracrs, why do the consultation? It is all about making money.

Good Customer Service + Good Hygiene – This is my first time going to a dentist as I had a huge fear of it, however the doctors were really supportive, and took me in step by step in what they were going to do and how it would feel like, which honestly helped me out a lot. Additionally, they informed me that whenever I was feeling uncomfortable to just raise my hand. They are also… Read more

(obviously) very hygienic, they washed everything and disposed any other plastics into a proper bin. And even after I had finished from the dental checkup and clean, they gave me two toothbrushes which I had also found to be so sweet of them. (They also take Bupa which is awesome too). Awesome customer service, my first dental checkup and cleaning was the best and beautiful hygiene. Thank you <3

Very professional and caring – I had a wisdom tooth taken out today that was a difficult one. It was hollow inside because of extensive decay. I knew the tooth would break and it would be difficult. It did break and Dr Nasir had to do some drilling and cut into the gum to remove the root. He was really efficient and praised me for doing well throughout. It was a bit… Read more

harrowing and it did hurt because of the way the root was placed. It was skewiff in my mouth and was at an angle which made it really difficult. I have nothing but praise how professional he was. He showed me the x ray after it was finished and showed me how awkward the roots were. Also they were fused together and very thick which made things even more awkward. I want to thank Dr Nasir for being patient with me and taking such good care of me.

Horrible – Horrible experience - went in for 'tooth pain' and a massive chip in my upper wisdom tooth causing me not to be able to drink room temperature water, left with the same problems and was charged 300 bucks with insurance. Got a call from reception same morning before and was told dentist 'doesn't do anything with wisdom teeth as he has a "bad back" . Wasn't told cost of anything before it was done. Drove 45min each way, waste of time and money.

Satisfied patient – I recently had a teeth cleaning appointment with Dr. B. Kayala, and it was an excellent experience from start to finish. Dr. Kayala, along with her male assistant, demonstrated a high level of professionalism and skill throughout the entire process. Before beginning the treatment, Dr. Kayala took the time to thoroughly explain the issue with my… Read more

teeth and outlined the steps of the procedure, ensuring I felt comfortable and informed. During the cleaning, she frequently checked in to make sure I was okay and made sure I was not experiencing any discomfort.

What truly stands out about Dr. Kayala is her genuine care for her patients. She is not a dentist simply focused on the financial side of things but is truly invested in helping people maintain their oral health and achieve a better smile. I left the appointment feeling well taken care of and confident in the care I received. I highly recommend Dr. Kayala to anyone looking for a compassionate and skilled Dentist!

DISAPPOINTED EXPERIENCE – Extremely bad Experience at pacific smile Dental Craigieburn, had appointment with Dr H.Sahota for my daughter & She & her assistant didn’t even see my daughter for one minute. I just sat with her on the Chair & she just moved the mirror in & out of her mouth & in 30seconds she said she doesn’t need anything done. Me being a Pediatrician myself… Read more

felt as if she just completed the formality for sitting me on chair. I had my sister in law with me who herself was a Dental assistant for 10yrs in Taiwan & she was amazed that the Dentist & her assistant didn’t even tried to console my daughter to examine her properly. Just wanted to Charge my daughter Medicare Dental money that’s it. Plz avoid taking ur kids to Pacific smile Craigieburn

Incompetent front desk staff – Reception staff managed to lose an appointment that was booked while I stood there, written on a card and then confirmed over the phone. This was urgent dental work that I now have to pursue elsewhere. So unprofessional.