WonderSmile

WonderSmile

 Verified
WonderSmile
4.0

237 reviews

PositivevsNegative
75% · 17756 · 24%
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Treatment StageI have had an initial consultation., I am part-way through a treatment plan., I have completed a treatment plan. and I have not yet begun any treatment or had a consultation.
Value for Money
3.7

Reviews

237 reviews
Ethan W.
Ethan W.Greater Melbourne (Outer), VIC
 

wondersmile

Bought pairs of retainers about 2 weeks ago and was wondering where it was now looked them up and everything is down and you can't contact them at all. Can't get a refund as can't connect with them such a fraud do not buy from them again unless you know for sure that they are working.

They were so good until now they were great with money but now they are definitely not worth it as they take your money and don't give it back

today i got an email saying they were updating there processes and ill need to contact bank to get refund so they aren't shut down business they are just updating Show details

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Jeff S.
Jeff S.
 

$1600 wasted

I paid $1600 for my aligners - upper teeth only. I put them overnight each night for a year. I only missed three nights. Did not work. Then Wondersmile went bust. Lost my money. Scam! Now Smile a Direct Club have gone bust too! Show details
Hannah
Hannah
 

This company is a scam

I went with this company and the junk DOES NOT work. Please do not be fooled it’s a scam. Show details
zil
zil
 

Will just make you sad

Excitement and hope was met with failed promises and disappointment, add to this the loss of a lot of money, and now warily looking for an alternative, probably should have just went for standard braces tbh Show details
Deborah
DeborahSouth East Queensland, QLD
 
Sandy
SandyPerth, WA3 posts
  Verified

SCAM DO NOT USE WONDERSMILE

I purchased aligners for my 15 year old in December 2021. I received approx 3 months of support from Wondersmile before all correspondence from them went quiet. After multiple emails, I filed a complaint with consumer protection only to be advised in January 2023 that the business has new owners and the new management are not honouring existing clients of Wondersmile. I have lost over $2,000 to this company and have no recourse it would seem. My daughter is still using the aligners but is unhappy with how her teeth are looking and I am not able to get any support. You would be a fool to give them your business. Show details
Neetzo
Neetzo3 posts
 

Wondersmile is a scam

Lost my money. Automated messages, phone number disconnected and no refund. Don’t use wondersmile. Company is now called ‘dr wondersmile’ and they will take your money. Show details
Devika L.
Devika L.Canberra 2600, ACT
 
Marissa W.
Marissa W.South East Queensland, QLD
 

Lost Money

I was part way through a treatment and was waiting for a new set of aligners to be sent and they went bankrupt! I am now out of pocket for a large amount of $, with an unfinished set of aligners. Show details
MGD
MGDSydney, NSW
 

big scam!!!

Don't go with Wondersmile....their aligners damaged my daughter's teeth after 4 months of wearing them. Her teeth went lopsided and no customer service was provided to fix the problem. I was just told to go to my local dentist to achieve the desired smile!!! I asked for a full refund which I did not get as they went bankrupt... Show details
JMac
JMacPerth4 posts
 

If I could give Wondersmile 0 stars I would

The company went into administration in May 2023, hid this fact, and were still taking payments (from children, i.e. my daughter) for products they obviously never intended to supply.
The directors should be in jail. Show details
Mary b
Mary b
 

DO NOT TRUST THIS COMPANY

This company is a scam, it’s vile and after they take your money, they stop responding to your emails. There is no contact number and my teeth have shifted back since I can’t order any retainers. Pathetic company please I advise you try any other Invisalign option. Show details
Happy client
Happy client2 posts
  Verified

Ordered Retainers in May and still haven’t received 4.5 months later!

I ordered retainers in May and still haven’t received them 4.5 months later.

Company doesn’t respond to emails and I can’t find a phone contact. Show details

roccocianciaa
roccocianciaaGreater Melbourne (Inner), VIC
 

BIG BIG SCAM!!!

Do not buy from this company, it's a huge scam and all these positive reviews are not real reviews. They literally steal your money and stop responding Show details
mourad
mouradSouth East Queensland, QLD2 posts
 

Vert bad experience

Not trustworthy, they use to call me just for money, when i tried to call them they never responded, very bad product .they acted like a scam. Once they got paid i never heard from them Show details
Value for Money

Questions & Answers

Amy T.
Amy T.

Just wondering if anyone has ordered new retainers though Dr Wondersmile since they changed ownership from Wondersmile? I need to order new retainers but have mixed feelings about the new method of ordering. Are they still a legit business?

Harry n.
Harry n.

So I’ve paid for my treatment on 14th of May and I didn’t get any updates. I went to their website and it says “coming soon” and their Instagram is private. Is anyone else concerned by this? What should I do to make sure my money doesn’t just disappear?
I have transaction receipts and all

Suzanne Maiuu
Suzanne Maiuu  

I have had the same issue and so has so many others. I read somewhere that they went into liquidation I have been trying to call them and not able to get through

Holly T.
Holly T.  
Suzanne M.
Suzanne M.  

I emailed them but did not recieve a reply

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