Reviewer Photos & Videos
- Verified customer
Poor quality aligners, none of them fit.
After 6 months with the first aligners (which I went in to fix a very minor cosmetic issue to straighten the right lateral incisor), nothing in my upper teeth had changed. None of the top aligners fit properly, they were always loose.
I got re-scanned and had another 12 weeks of aligners sent, and same issue again. However this time they have managed to mess up my lower teeth and move them out of alignment when they were perfectly straight!! And again - still NO improvement to that one upper tooth.
Customer service is slow and hard to get in contact with.
I would not recommend this. I will now have to go an see a legitimate orthodontist to fix my teeth.
- Verified customer
Was great at initial 3D scanning stage BUT that's about it...
[Name Removed] gave exceptional customer service. The whole experience was very straightforward. The 3D scan technology was phenomenal especially when you can see your teeth in 3D on the screen while being scanned. Highly recommend and once again [Name Removed] made the experience more pleasant and rest assured.
Initial stage seems great right...
Updated review. Even though the service was great from [Name Removed], is still comes down to the actual teeth right?? Anyway the dental team got back to me and my projection smile was s...
Perfect aligners treatment
nice result so far. I will keep finishing the treatment plan and expecting the wonderful result at last. wondeful plan and good service. easy to stay the course. make teeth beautiful as an easy way
The reviewer stated that an incentive was offered for this review
I am so genuinely happy with the results and great support from Wondersmile...
Getting my teeth aligned with Wondersmile is one of the best things I've ever done for myself, I feel comfortable to smile more now that my teeth gaps are slowly closing in. It's brought me a lot of new confidence and I get a lot of positive comments from my friends and family :)
Truth be told, at first I was a bit hesistant to go for a consultation but this is something that I've always wanted to do for a long while. I have been shy most of my life when it comes to smiling and I have known about clear aligners as a possible treatment option.
Ongoing bad experience
Wondersmile was a pleasure to deal with UNTIL they got my money.
My initial consultation went really well. The consultant was very friendly and helpful. I asked a lot of questions and all were answered.
My free tooth whitening kit was unfortunately lost in the post. I sent the company an email and another was dispatched, which I received.
I decided to go a head with the treatment on a payment plan. I emailed the company ID documents to set up a Humm account.
All email communications went well and were responded to quite quickly.
I waited a very long time for the aligners to arrive due to the delays caused by COVID. ...No communication was issued by Wondersmile explaining the delays. When the aligners finally arrived some of the content was missing. No emery board was included, I only received one hook (was supposed to receive two) and the aligners case received was damaged and in poor condition. Honestly it looked like it was second hand. I cleaned it with disinfectant before using it. During my consultation I was advised that the aligners would be packaged in layers inside the box. Essentially the top layer is your first set of aligners, then you work your way through the layers, changing layers every 3 weeks. My box was not set up in layers. Everything was just thrown in. I put the first set of aligners in my mouth to try them out. I was SHOCKED by how painful they are. The pain they cause to my upper jaw front teeth was totally unbearable. I sent an email to [email removed] (one of the consultants who assisted in setting up my payment plan) advising some content from my box was missing and the pain I was experiencing. I waited about 3 days and no response. I then sent another email to the general address support@wondersmile. Again no response. A few days later I received an automated email and text message stating my order had been dispatched. Turns out this was SOME of the missing content from my box. I still have not received a replacement aligners case or notification that a replacement has been sent to me. I’m extremely annoyed that my emails have obviously been read and not responded to. At no point was I ever advised that the aligners would cause me pain. This was a question I flat out asked during my consultation. I was advised I would feel “pressure”. I understand the point of the aligners is to push my teeth into position, so I was expecting pressure, but no one from the company explained to me just how PAINFUL this would be. It’s now been more then a week since I sent the second email and still no response. When I call the contact phone number it literally rings out and no one will answer. I was advised during my consultation that revisions of treatment plans can be organised with the “labs” however obviously Wondersmile doesn’t genuinely mean this, or I should have received professional advice by now regarding my treatment plan. Despite the pain and because I had already paid about $2k for the treatment, I decided to go ahead with wearing the aligners. I discovered an over the counter medication called Oral Eze which acts as a numbing agent. For the first couple days I applied this to my front teeth which helped with the pain. On the third night of wearing the aligners I woke at 3am with my gum busted and the aligner filling with blood. At this point I decided to visit a dentist for some professional advice. I feel COMPLETELY used by Wondersmile. DO NOT let them fool you, there is absolutely NO professional health care advice, support or intervention if something goes wrong. It’s disturbing to me that this company is legally allowed to sell a product which can greatly impact a persons long term health and yet offer no professional health care to support someone going through this process. Folks this place is cheaper then a traditional dentist FOR A REASON. Please beware.
Had a great experience
I am extremely pleased with how much straighter my teeth are only 3 months into my treatment plan.
I can't wait to see the end result. Customer service has also been great, I would highly recommend these aligners.
The reviewer stated that an incentive was offered for this review
Horrible customer service
Horrible communication and experience with this company. Wasted 3 months of waiting for nothing, only to get a refund. Appointment was informative and helpful. Didnt receive the free teeth whitener that was advertised.
I feel so much more confident now!
My teeth had moved so much over the last 15 years since I got my braces removed.
I decided to go to Wonder Smile & they have been incredible!! No need for regular check ups at a dentist - I only needed 1 appointment to get a 3D scan then an orthodontist made my retainers to align my teeth & all the stages arrived at my house in one box!
No one can even tell that Im wearing them as they are completely invisible but everyone has commented on how straight my teeth are!! I feel so much more confident now.
Terrible customer service.
I was very disappointed in WonderSmiles customer service.
The initial consult was lovely, the lady Vanessa who took my scans at Parramatta NSW was very lovely, bubbly, informative and helpful. It was a really positive experience!
A week later I received an email from my ‘Aligner treatment consultant’, saying
“Due to the patients crowding, IPR or attachments is required for both the upper and the lower arch. If you are interested in exploring IPR please let me know so we will be able to discuss your case with the clinic and receive a quote for...
Don't believe the photos!
Wondersmile does not use real customers for their promotional photos.
They use payed models that have never even used Wondersmile.
My teeth may look a little straighter but my bite does not line up and I can not eat or chew properly anymore.
I should have gone to someone who knew what they were doing!
Perfect Teeth after 6 Months
I was a little nervous at the start, as I had read negative things about “at home aligners” however, I am pleased to say I went ahead and have been blown away with the success!! I had a Madonna gap in the bottom of my teeth, minor spacing and my front bottom teeth were inverting in the middle (would have gotten worse with age) but otherwise, ok. I went to both Invisalign and Wondersmile consults, yet, I found the aligners to be exactly the same material producing the same results. However, with WS, there are no fortnightly visits to dentist, h...alf the price of Invisalign and no BUTTONS!! Invisalign make you wear buttons which can be quite unsightly when the aligners removed. Any who, value & convenience help me opt WS. To be honest I have no complaints.. WS have been nothing short of fantastic!! Always very helpful, even in providing two invoices for my healthcare provider which allowed me to claim back the full amount of the treatment, minus $80. It’s been such an easy process with minor tenderness (normal) in the first 2-4 days after changing aligners, but very very easy!! Also attached picture of wearing the aligners (people don’t believe I’ve got anything in when I mention I’m wearing aligners) I am so amazed at the results - see for yourself, my teeth have changed heaps!! Best decision I made and great value for money.. They also provided free retainers which was very kind of them- Thank you wonder smile :D
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