WonderSmile

Everyone has noticed the improvement in my teeth and smile, by this, including people and acquaintances who were not aware of my treatment.
Thank you very much WonderSmile, you did.

I wasn’t eligible for the treatment, but they still kept my money (a 4 figure sum) for 4 weeks! Apparently that’s their refund policy and they wouldn’t give it sooner.

The product is simply moulded plastic that is extremely uncomfortable. One of the biggest pain points is the lack of face to face assistance - everything is done via email. My biggest disappointed is they require monthly photos to see progress, yet it is so difficult to take the photos they want. I would never recommend this product to family and friends as it is poorly made for profits

So I come across this company through online advertisement and compared between different orthodontics services but chose this company because of its cheaper price. There are some good side and unpleasant side of this company which I am going to explain it in the details below.

The Good side:
1. The price is really affordable: Cheaper compared to actual orthodontic (~$2000 compared to ~$8000)
2. Great customer service: [name removed], who has been super patient and helpful that explains the whole situation through the first initial consultation.
3. Straight forward: change Aligner according to the timeframe and follow the Guideline.

The negative side:
...

After 6 months with the first aligners (which I went in to fix a very minor cosmetic issue to straighten the right lateral incisor), nothing in my upper teeth had changed. None of the top aligners fit properly, they were always loose.
I got re-scanned and had another 12 weeks of aligners sent, and same issue again. However this time they have managed to mess up my lower teeth and move them out of alignment when they were perfectly straight!! And again - still NO improvement to that one upper tooth.
Customer service is slow and hard to get in contact with.
I would not recommend this. I will now have to go an see a legitimate orthodontist to fix my teeth.

[Name Removed] gave exceptional customer service. The whole experience was very straightforward. The 3D scan technology was phenomenal especially when you can see your teeth in 3D on the screen while being scanned. Highly recommend and once again [Name Removed] made the experience more pleasant and rest assured.

Initial stage seems great right...

*04/11/2020
Updated review. Even though the service was great from [Name Removed], is still comes down to the actual teeth right?? Anyway the dental team got back to me and my projection smile was s...

nice result so far. I will keep finishing the treatment plan and expecting the wonderful result at last. wondeful plan and good service. easy to stay the course. make teeth beautiful as an easy way

Getting my teeth aligned with Wondersmile is one of the best things I've ever done for myself, I feel comfortable to smile more now that my teeth gaps are slowly closing in. It's brought me a lot of new confidence and I get a lot of positive comments from my friends and family :)

Truth be told, at first I was a bit hesistant to go for a consultation but this is something that I've always wanted to do for a long while. I have been shy most of my life when it comes to smiling and I have known about clear aligners as a possible treatment option.
...

Wondersmile was a pleasure to deal with UNTIL they got my money.

My initial consultation went really well. The consultant was very friendly and helpful. I asked a lot of questions and all were answered.

My free tooth whitening kit was unfortunately lost in the post. I sent the company an email and another was dispatched, which I received.

I decided to go a head with the treatment on a payment plan. I emailed the company ID documents to set up a Humm account.
All email communications went well and were responded to quite quickly.

I waited a very long time for the aligners to arrive due to the delays caused by COVID. ...

I am extremely pleased with how much straighter my teeth are only 3 months into my treatment plan.
I can't wait to see the end result. Customer service has also been great, I would highly recommend these aligners.

Horrible communication and experience with this company. Wasted 3 months of waiting for nothing, only to get a refund. Appointment was informative and helpful. Didnt receive the free teeth whitener that was advertised.

My teeth had moved so much over the last 15 years since I got my braces removed.

I decided to go to Wonder Smile & they have been incredible!! No need for regular check ups at a dentist - I only needed 1 appointment to get a 3D scan then an orthodontist made my retainers to align my teeth & all the stages arrived at my house in one box!

No one can even tell that Im wearing them as they are completely invisible but everyone has commented on how straight my teeth are!! I feel so much more confident now.

I was very disappointed in WonderSmiles customer service.
The initial consult was lovely, the lady Vanessa who took my scans at Parramatta NSW was very lovely, bubbly, informative and helpful. It was a really positive experience!

A week later I received an email from my ‘Aligner treatment consultant’, saying
“Due to the patients crowding, IPR or attachments is required for both the upper and the lower arch. If you are interested in exploring IPR please let me know so we will be able to discuss your case with the clinic and receive a quote for...

Wondersmile does not use real customers for their promotional photos.
They use payed models that have never even used Wondersmile.
My teeth may look a little straighter but my bite does not line up and I can not eat or chew properly anymore.
I should have gone to someone who knew what they were doing!

I was a little nervous at the start, as I had read negative things about “at home aligners” however, I am pleased to say I went ahead and have been blown away with the success!! I had a Madonna gap in the bottom of my teeth, minor spacing and my front bottom teeth were inverting in the middle (would have gotten worse with age) but otherwise, ok. I went to both Invisalign and Wondersmile consults, yet, I found the aligners to be exactly the same material producing the same results. However, with WS, there are no fortnightly visits to dentist, h...