Paddy Pallin

Paddy Pallin

Paddy Pallin
4.0

22 reviews

PositivevsNegative
68% · 155 · 23%

Return Claim MadeYes · No
Product Quality
4.5
Shipping
4.3
Customer Service
4.6
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Reviews

22 reviews
Jonathan
Jonathan
  Physical store

Ryan, the most helpful salesperson!

My wife and I went to the Bourke St Melbourne store to get fitted for backpacks after recently being bitten by the hiking bug and getting sick of borrowing packs from friends.
We weren’t there to buy today, but Ryan was super helpful, patient and full of advice and hiking anecdotes.
We will definitely now buy at Paddy Pallins, Ryan is a credit to the store and gave brilliant advice and options.
We’ll also be looking for new sleeping bags once the packs are done - definitely will be purchased from Paddy Pallins. Show details
TeeJay
TeeJay
  Physical store

Hiking Boots

I bought Scarpa hiking boots and they matched my interstate quotes. Great friendly service. I was happy i could support a local business. 240 Show details
Marasky
MaraskyRichmond-Tweed, NSW
  Physical store
Kim C.
Kim C.4 posts
  Physical store
Alison
AlisonSydney, NSW2 posts
  Physical store

Osprey rucksack/wheelie bag

I would like to thank the assistant for his outstanding customer service. I highly recommend shopping at this store. Show details
Joy
Joy
  Online store

Disappointing experience

I phoned my local store to atrange a gift voucher ($200) to be emailed to my son interstate. Was told I needed to contact the company’s ‘e-corporate services’ which I did. Waited 15 mins & because of high customer calls was asked to leave my request & phone number & they would call me back, which I did. Two days later i hadn’t received a call back. I then contacted the Paddy Pallin store in my son’s state to organise a voucher he could collect from the store. I was told this was not possible. My son is a Paddy Pallin member and was intending to make a $500 purchase but because of my experience I ended up depositing the money directly to his bank account & he spent it on upgrades to his 4WD. Very disappointing lack of service. Show details
Mathew
Mathew3 posts
  Online store

Great customer service

My original online order was shipped in two parcels. The first one arrived without an issue and the second one arrived as an empty bag.
I contacted Paddy Pallin customer service by phone and explained the situation and an upcoming trip I had to following week. To ensure I had my item in time, a replacement was delivered bya Paddy Pallin employee, that evening. I wasn't expecting this and was truely impressed by the level of service offered. Show details
Product Quality
Shipping
Rubble
RubbleGreater Melbourne (Inner), VIC6 posts
  Physical store

Returned without drama

I will say when one has to return something to a store, one does so with trepidation because you're unsure of the response you'll get. I had purchased an item 3 weeks earlier where the stitching had started to fail, so, armed with my receipt, I presented myself to the front desk at Bourke St. To my relief, the matter was dealt with professionally, quickly and without question. My item was replaced after having filled in the appropriate paperwork. Thank you to the staff involved for the fact my heart rate did not rise above the usual level. Show details
Pete
Pete
  Online store

Paddy Pallin sorted my issue kindly and quickly -- Strong recommend

After an initial misunderstanding, I spoke to George at Paddy Pallin HQ and he corrected my issue immediately and was so receptive and kind.

I can strongly recommend shopping here for all your travel and camping needs and will be ensuring everyone I know hears about my positive experience. Show details

Andy
Andy
  Online store

Paddy Pallin online experience

I receive a credit memo say stock error & refund few days after I order, and don't have other solution. and take few more days for refund.
Paul
PaulRichmond-Tweed, NSW7 posts
  Online store

Great people to do business with

First class operation, I found online staff responsive, my issue was resolved quickly with little fuss, return form, and postage lable arrived within minutes. Highly recommended. Show details
Ben Alvarado
Ben Alvarado
  Online store

Return

It's dizzying. I just gave up jumping hoops with their return process. I can't go out and have them printed when the whole state is in total hard lockdown! I Will not buy again.  Show details
willow
willowPerth, WA9 posts
  Physical store
Product Quality
Customer Service
Andrey T.
Andrey T.14 posts
  Online store

Great store, if only they had a concept of express delivery

Everything’s great apart delivery - they’ll happily pick your order for a week even if you pay for express post. No, they don’t warn about that.

So, don’t spend any extra, you are not getting it any faster. Show details

Product Quality
Shipping
Customer
CustomerPerth, WA
  Physical store

Constructive criticism

As a long time very complimentary customer of P P’s in Perth it’s been extremely disappointing to be served twice in the last three months by the same sullen (wish you’d just go away) sales person. So, sadly after always having you as my ‘go to’ place for hiking gear like Scarpa boots, Mont rain jacket, Osprey Day Pack I won’t bother you again. I hope the attitude and service can improve or more long term customers will shop elsewhere.

Questions & Answers

Terry
Terry · Paddy Pallin

Why have I not received my order? Got one pair of ex officio panties. Owed 4 more. Please fix.

Extra Information

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