Paddy Pallin Online store

Had problem with online payment, so called the hotline instead. Was helped by Bianca i think, friendly helpful, knowledgeable and items was received 2 days later! Great service and good range online, keep it up.

I bought a pack from the online store that was on the larger size and emailed their CS team to enquire about the availability of a smaller size. Daniel specifically was very proactive keeping tabs on when the smaller size would come into the warehouse. It was a very serendipitous moment that 4 mins prior after giving them a call that Daniel… Read more

themselves picked up my call AND was informed by the warehouse that they had found a smaller size for me! News of this made my day!

Their customer service support online and in-store are unparalleled. Everyone I've interacted over the years have been mightily professional, helpful and kind. Paddy Pallin is my one stop shop and my gateway to the outdoors and I hope they can continue upholding their standards in the future.

Customer Service 5 Star – Reported problem with item received and sent photo. Email answered immediately. Replacement posted that day and item received the following day. They can't do better than that

Disappointing experience – I phoned my local store to atrange a gift voucher ($200) to be emailed to my son interstate. Was told I needed to contact the company’s ‘e-corporate services’ which I did. Waited 15 mins & because of high customer calls was asked to leave my request & phone number & they would call me back, which I did. Two days later i hadn’t received a call… Read more

back. I then contacted the Paddy Pallin store in my son’s state to organise a voucher he could collect from the store. I was told this was not possible. My son is a Paddy Pallin member and was intending to make a $500 purchase but because of my experience I ended up depositing the money directly to his bank account & he spent it on upgrades to his 4WD. Very disappointing lack of service.

Great customer service – My original online order was shipped in two parcels. The first one arrived without an issue and the second one arrived as an empty bag. I contacted Paddy Pallin customer service by phone and explained the situation and an upcoming trip I had to following week. To ensure I had my item in time, a replacement was delivered bya Paddy Pallin employee, that evening. I wasn't expecting this and was truely impressed by the level of service offered.

Paddy Pallin sorted my issue kindly and quickly -- Strong recommend – After an initial misunderstanding, I spoke to George at Paddy Pallin HQ and he corrected my issue immediately and was so receptive and kind. I can strongly recommend shopping here for all your travel and camping needs and will be ensuring everyone I know hears about my positive experience.

Paddy Pallin online experience – I receive a credit memo say stock error & refund few days after I order, and don't have other solution. and take few more days for refund.

Great people to do business with – First class operation, I found online staff responsive, my issue was resolved quickly with little fuss, return form, and postage lable arrived within minutes. Highly recommended.

Great store, if only they had a concept of express delivery – Everything’s great apart delivery - they’ll happily pick your order for a week even if you pay for express post. No, they don’t warn about that. So, don’t spend any extra, you are not getting it any faster.