Parramatta Motor Group

I arrived at 7am to leave my car for a warranty related issue that was already discussed with the Suzuki customer care who booked the service for me but on arrival parramatta motor group mechanic told me that I have to pay $350 and it shocked me as I thought it is already established that I am there for warranty work What is the point of warranty… Read more

if you don’t honour it Shame on you Parramatta motor group Now I have to wait till 830 am and change all my plans and not to be able to work all due to someone else’s blunder

Too expensive no video or photo was sent to verify the concerned problem as promised

phone line worst can't answer there phone and put computer and that one also crap

Great experience – Very helpful and good customer service's, I definitely recommend the team Jason, Ken, Sandy, Hoda :-)

Disappointing Experience – I recently had a highly disappointing experience with Parramatta Motor Group Service. When I took my car in for a service, they recommended a number of unnecessary repairs, clearly aiming to inflate the bill and hit their KPIs. The estimate given to me was a staggering $1200, excluding the two tyres. Taking matters into my own hands, I managed to… Read more

get the two tyres and half of the recommended work done elsewhere for under $700. The other half of their recommendations were deemed unnecessary by a trusted mechanic.

It's evident that Parramatta Motor Group Service prioritises profit over genuine customer care and honest service. I expected a trustworthy evaluation of my car's needs, not an attempt to take advantage of me. I will not be returning and strongly advise others to seek more reliable and honest service providers.

They lied about a warranty claim – I have taken my car to PMG only once for a service and warranty claim, and although they did a good job on my car, the customer service was terrible. I had made it very clear multiple times of my expectations for a warranty claim, though discovered after the job was complete and paid for that they had charged me for the warranty fix. They refused… Read more

to refund the money, so I had to escalate it to Holden customer care who looked after it for me and provided the refund. The PMG staff lied to me, which is totally unacceptable. I recommend that you go to another service centre to get your car serviced.

Wish I could give negative stars! – Went there for issue with my steering wheel with knocking sound on rotation. I was asked to pay around 4k for a damaged part to fix the issue even though the vehicle is still under warranty as the reason they gave was the damage was due to heavy impact which they concluded based on the alloy wheel scrapes. In fact, there was no heavy impact and… Read more

the noise was there even before the scrapes happened but they were not willing to accept it.

Anyways, I went ahead with the repair to fix the noise as they scared me that the steering may fail if left as it is. However, the knocking sound was still there even after the repair. I was then told that it is normal for all vehicles to have that steering noise when indicator lights are turned on when turning which is pretty much all the time. So after spending 4k, the vehicle was behaving the same as before the repair. Their point was that there was another issue with the steering assembly that I was not aware of that was also causing the knocking sound which they fixed. So basically I have to trust them that they fixed an issue that I was not made aware of but that trust was not there from them when I said there was no heavy impact and cover the damage under warranty.

But this is not why I am writing this review. It is due to the rude behaviour of the staff when I went back with the issue. I had to wait for someone to attend as they seemed to be busy though there were no customers but the moment I reported the issue, I was surrounded by three staffs each arguing with me that I was incorrect. They were aggressive and not allowing me to speak and when I spoke one of them went away accusing me of interrupting her and not allowing her to speak. Another one accused me of 'lying' and went away as I was still talking leaving me unattended. I then had to wait and the 3rd person came who was surprisingly nice and he at least tried to explain politely which is basically all I expected even though I am not happy with the repair and the cost of it. This is not the only instance they were rude. I visited them multiple times for this repair and I encountered arrogant behaviour specifically with one of the staff. I have been going there for around 8 years now and this is first time I faced this and it will be the last as well.

Never going there again.

Great service and communication – Parramatta Group have been great to deal with buying my new Kia. Kevin Abood has looked after me well, keeping me up to date along the way and is very friendly and professional. I highly recommend Parramatta Motor Group for their quality customer service and the best part was the pricing was great too! Highly recommend.

Don’t go here! – Don’t get your car serviced here! Simple thing my break light was out prior to my service (told by my wife). Ok so I didn’t mention it on drop off but I’m getting a service, should something like that get picked up??? Guess how I found out… a nice police officer informed me! If they miss the absolute basics what else are missing????? I also… Read more

requested an invoice as I go through a leasing company on pick up. They told me they can’t give me one as it was send to the company to be paid. They said they would email to me in the coming days. I’m still waiting, a few emails and calls later! This company is super unresponsive and unprofessional. Don’t waste your time or money with them!!!!!!

They are the best – I have been attending Parramatta Motor Group since we bought our Kona. The team are amazing with their friendly welcome, quick response and service. They have videos off the service they did and they show you what they did, which is very good tranparency. I like their flexibility and professinalism in business. I would like to extend my gratitude… Read more

to the young Assistance service manager Matthew Mears, who helped us since we came and greet us as a family member. and on top of that they washed our car after the service. Big thank you Parramatta Motor Group. Way to go

Very bad and irresponsible service – I would never recommend this repairer. We brought our car to do regular service. The car was fine before the service. During the service, they gave us a quote to change some of the major parts of the car. We realized later the charge was very overpriced. for example , one of the part is $100 market price, they charged us $ 700 ! The total charge… Read more

for the service and the parts was over $3000 . Our car was not properly serviced and more problems were created. Not long after the service , the car caught on fire while driving. I always use fuel 95, which should not be a problem.

I asked them to fix my car and they told me they would charge me a diagnosis fee of $280 , even they just changed some parts a month ago, they are not under warranty!!!! What a profitable business they are running. I have reported this to fair trading ! Never use this repairer.

Terrible service and turn around time – I booked my company car in for a service at 9:30am and also made mention in my booking that I need my car back asap for work purposes, the time is now 3pm and I’m still waiting around for my car. When I asked one of the service representative here she advised that they have booking since 7:30am this morning and that there had been cars booked in… Read more

before mine however a customer I spoke with had come in at 10:30am also doing a service on his Kia had his car done by 1:45pm ??? The service representative also mention the service itself doesn’t take long but can’t explain why I’ve been waiting 5+ hours for a service that apparently “does not take long”. Staff member was rude and service is shocking and don’t bother booking as apparently they will work on whichever car they feel like. DO NOT GO HERE unless you enjoy wasting your entire day sitting around.

Worst Service Possible – I have two cars. I'm used to servicing at dealership recommended outlets. Never in my life I have experienced the level of callous, unprofessional, and down-right rude customer service I experienced at Parramatta Motor Group. I used to take my car there once a year for routine service, and from the get-go something felt off about the facility. It… Read more

is unwelcoming. You can hardly find a place to park. You'll be lucky to be greeted by the service staff or anyone for that matter. For over 4 years, I have visited them perhaps 5 times. Every single time, I dread going there because the wait times are ridiculously long. No matter when you book your service time-slot, no matter how early you take your car there, they expect you to collect it at close of business. It is first come, first serve. This renders the whole idea of booking pointless.

Things really got out of hand, when I pointed out to an issue that should still be covered under warranty. Initially they completely disregarded my concerns and proceeded with the normal service. When settling the bill, I reminded the young lady that they had not looked into the warranty issue I raised. She paused for a second, then said "Oh, we don't have the necessary part. We'll order it for you".

FIVE months later I get a phone call from them saying the part has arrived. I was then asked to bring the vehicle on a nominated day. No time was confirmed, which made me assume its a quick job. No notification was sent prior to the day, no email, no text, no reminder whatsoever for the appointment. Lucky I marked the day on my calendar. So I take the car there, taking time off from work, and lo and behold I have to come back and pick the car at the end of the day. When I confronted them about their timing and their lack of communication prior to the appointment, I was simply told that its a first come, first serve policy. That was the final straw.

I have since switched to a different authorized service center, and I am pleased to say the experience has been the complete opposite. I am treated with respect, they are mindful of time, they honor appointment time-slots, and they simply have better facilities. The same repair I mentioned above took 45 minutes. The part that took FIVE months to arrive at Parramatta Motor Group, turned out to be a very common part, and was ready and available at the new service center.

In conclusion, where the world has moved on to adopt to more customer-centric business models, Parramatta Motor Group is still stuck in an ugly past. They treat their customers like they own them. Like the customers should feel honored PMG is servicing their car. They are an out-dated, unprofessional, untrustworthy, disorganized, and arrogant lot. Avoid at all cost.

Parramtta motorgroup – During my experience at Parramatta motor Group, I was fortunate enough to have received the best customer service along with the service itself. The lady i spoke to on the phone (karen) effortlessly ran me through the service and gave me a better understanding on how everything runs. Time was efficient, met more than my expectations and i couldn't… Read more

be anymore happier. I will definitely recommend Parramatta motor group to my family and friends to come here as well.

Can't rate my experience high enough – 2016 Ranger steering wheel developing slight freeplay, as if steering wheel hub to steering column bolt working loose. Attended Jackson's Ford, Devonport, Tas. Was informed that no one available to assist. A few days later, attended Kinghorne Ford, Nowra, NSW. Informed them I was travelling, had already tried to remove steering wheel myself to… Read more

fix, and just required 5 minutes assistance to remove wheel. Basically fobbed off with no assistance. With steering wheel freeplay slowly getting worse, dropped into Thomson Ford, Parramatta, NSW. Directed to Parramatta Motor Group to which I then proceeded, totally unannounced. Explained my situation to Service Advisor whom immediately sourced a Service Technician to look at my vehicle. I only asked for someone to disengage the air bag clips, so I could tighten the bolt myself. The technician however proceeded to effect the complete job over the course of 20 minutes. On conferring with the original Service Advisor to pay a potential bill, I was told all was good, no fee owing and to have a fun and safe holiday travelling. For this business to pull a technician from another job to sort my issue on the spur of the moment, was totally unexpected, but absolutely appreciated, to which I cannot praise them enough, especially after two other Ford dealerships happily left me hanging. Well done Parramatta Motor Group, if I lived in Sydney you would have my servicing business. Full credits!!

Service Experience – Dropped my car in at 830am for regular service. 3pm I was Called and informed an oil cap was fused to the sump, they asked me if I had glued it or new anything about it. (because people just go and attack their car with glue?). Kia is the only person who have touched my car as it is under the 7 year Manufacturer Warranty. 1 Week later I get my… Read more

car back. first 2 days I called for an update, Still not ready, waiting for parts. I had to almost beg for a loan car for next 3 days as I couldn't get to work without It. last 3 days I had almost given up. Nobody made any effort to contact me with updates, Finally calling fed up they tell me it has all been finished and ready for pickup.

Upon pickup I did ask for a discount due to my service taking over a week and being without a car for half of that time. (which maybe I shouldn't have) however told no discounts as they have fitted new parts to my vehicle. Trying to unlock my car, I had been given the wrong keys. Going back in The manager I was speaking to, Rudely asks me to wait on the seats as he is in the middle of something, he made me wait for 20 minutes for something as simple as getting me the right key. (probably because I asked for a discount). Meanwhile he answers phone calls, collects printouts, I understand its a busy time but he could have resolved my issue in 3 seconds and continued with his work.

Finally entering my I now have damage to my centre console, controls to the left of my transmission. (something small but still very noticeable). and No, I Didn't bother to tell them as they would just say it was there before. What's the point.

Just really disappointed with the whole experience.

Wish Thompson Ford Parramatta didn’t service here – Couple of great staff but most rude, especially the girl I got on the phone this morning. When Thompson Ford serviced their down cars, the service was great. Since morning to the PMG it’s dreadful. Trim to my Ford Escape passengers door came away from the frame. Was fixed but I asked them to check and do the other doors too. Was told it wasn’t… Read more

necessary. Lo and behold it’s now happened to the other back passenger door. Great when you have kids and the doors won’t open/close, I’d even say it’s rather dangerous. Will be finding another Ford service Centre to look after our car after this. Well done for losing another customer.

Well Done – Thank you Ms J at the front desk for having the car fix in the agreed timeframe you must have pushed me thanks once again,I can't think of 5 more words

Appalling service (none) – Hands down the worst car service department I've ever experienced. I’m not blanketing the whole dealership. My review is about the service department. I'm trying to sort out an issue with my new vehicle and for four months now it’s is still unresolved. The service department still has not ordered my parts (even though Hyundai Customer Care) had… Read more

followed up with these guys and informed me that my spare parts had arrived. I booked in the service only to be told the part has not been ordered. I wasted my day trying to fit the service and taking time off work. I was then told they’ll ordered it and let me know when to come in. Four weeks later, I rang back to get an update and again being told the part has not been ordered. These guys are so arrogant, treating their customers with solid contempt. I've left 3-4 messages for them to call me back, which they never did. I have to be the one chasing them up to find out what is happening with my spare part order. This is appalling and coming from a well-respected brand; these people obviously don't seem to care about upholding that respect. You have certainly lost me as a customer and not only that, I will make it known to anyone I cross path with that they should never come anywhere near your service department at Parramatta Motor Group. Happy for someone from your service department to contact me to discuss. You have my number. My issue is with my new Santa Fe Autolink still not working.

Prepare to wait a long time – I dropped my car off at 8am for a service and its now 12.15pm and I am still waiting for my car. I will not recommend this place. They do not take you seriously. They think 4 hours is ok to wait for your car to be serviced. Take my advice. Go somewhere else.