Parts Factory Australia

Terrible service. Paid for a part with express shipping, they sent me a tracking number that shows for 12 days it has not left gold coast. I asked for a refund and told them not to send me fake tracking numbers and next minute i get a phone call from one of the customer service reps literally calling me a dumb fool that does not understand… Read more

shipping and he was just being a total abusive piece of trash swearing and vulger words coming out of his mouth it was quiet disgusting. i feel sorry for his missus if he had one. In the end he told me i was not getting a refund. What a pathetic business. I ordered my part from ebay with actual express shipping and proper tracking for half the price.

Ordered car part expecting 'fast delivery' as promised. Contacted them by email, SMS and phone after 4 days to ask where my order was (being delivered to North Brisbane from GC). Their response was they would contact the courier to find out what was happening. Incorrect tracking number was supplied. I contacted the courier myself and they did not… Read more

have the package. The package arrived the following week, damaged, and from NSW! No communication whatsoever to state the car part was being sourced elsewhere and would take longer to arrive. Very bad communication and customer service!

Out of 2 separate M.A.F’s sent, both gave a Barometric reading error P0105. Advised Parts Factory told me to take it to an Auto-Electrician, which I did. Replaced to a factory M.A.F , error was immediately cleared. The Mass airflow sensor also is a barometric sensor all in one, and cannot be calibrated. The experience ended up up just costing money, as I had to post second unit back prior to refund.

After a bit of a delay because of xmas not their fault , my part arrived. I have no mechanical experience whatso ever and the quote from the mechanic for labour was $210. After watching a U tube tutorial , part fitted and $210 labour saved . I don't normally write reviews but the issue for this company seems to be delivery and that unfortunately… Read more

most of the time is out of their hands. The product was good at the right price and it arrived in a reasonable time, a small Australian business deserves a bit of leetime so don"t be so quick to criticise because they dont have the punch of TEMU or AMAZON give the young fella break and buy from a small Australian genuine company not an on line drop shop.

My partner and I picked up some parts from this business today and were very impressed with customer service and ease of transaction. The parts were for our Hyundai i30 and worked a treat as we could install them ourselves following their easy YouTube tutorial. Thanks for quality products and service, saved us time and money and fixed our problem. Highly recommend this company :).

Ordered part for my Ford Territory on the 8/4/25, tracking order was provided. Parcel has not moved on tracking order. Today is the 22/4/25 and still no parcel. Postage to Victoria is 1-2 days on your website. Its been 14 days parcel still in Goldcoast, still no email reply or updated tracking. I have edited this post, as I had originally gave … Read more

1 star rating. I believe the issue was with the courier company and not with seller. I did receive package on the 05/05/2025. Package was as described and packaged well.

Boast about being a comprehensive parts supplier, took 2 contact attempts to get a response only to then receive a pretty blunt reply 2 weeks later that they don’t stock the part required for quite a common Hyundai model.

As with the experience of others here. I have also have been waiting months for a refund, with consistent emails, calls, and text messages going unanswered. I was told three times that the refund would be processed for there to be no refund. So on multiple times I have been lied to. I returned the item in person which was not the correct item as… Read more

advertised for my vehicle (there are two alternator types of this vehicle, only the pins are different). The two young men who greeted me, who looked to be in their early twenties, seemed dumbfounded that I had appeared there and did not know what exactly to do; they just stated they would process the refund later that day. I walked away feeling that the interaction was incredibly unprofessional and realised later it was also because no confirmation of receipt was given to me when returned the item (which was still unused in its packaging as it was an incorrect part).

I texted, emailed, and called regarding this to no avail. I finally reached the manager who promised a refund (which I obviously never received) and who seemed surprised I found his number (which he had given in a response to a 1 star google review).

As we all know, when returning an item in person a refund is usually processed straight away and if not, a document of evidence that the item was received is given. Customers usually do not have to chase a business to refund them.

As my background is in e-commerce, business, and marketing, I can tell everyone here that what I saw is a small group of young male friends still practically boys in their early twenties who had a great concept and have started this business not knowing how to properly run one. Refunds are being delayed because they do not have the funds, because they are using what funds they have for business expenses. They delay people as much as they can for refunds, until they scrape the funds together.

I used their website because I fell for how professional it looked. They have done well with their business concept and the marketing of it, but terribly with the execution, customer service, and finance.

I have sent another text today regarding the refund, and will update with what happens and attach images of my interactions.

They have made it easy for people to find and purchase parts they need, but are unfortunately unreliable and untrustworthy.

Extremely Disappointing Experience – Unprofessional and Poor Customer Service I had a very frustrating and disappointing experience with this company. I received a faulty product, and after multiple conversations, they finally agreed to accept a return and issue a refund. Initially, they refused to reimburse the return postage—even though their… Read more

own website states that faulty items will be collected or returned at no cost to the customer. Only after I pointed this out, did they agree to refund the return shipping.

However, even after I paid the postage out of pocket and returned the item, it’s been over a month and I’m still waiting for the refund of the return shipping and other associated fees.

Their customer service has been consistently unprofessional. Most of my emails were either ignored or responded to with significant delays. I had to repeatedly follow up by phone, and each time I was told that the refund would be processed "straight away." Unfortunately, nothing would happen, and I’d have to start the process all over again.

Every email I sent included detailed information—order numbers, screenshots, and a full explanation—yet I often received replies asking for the same information I had already provided. This gives the impression that my messages were not even read properly.

Based on my experience, I would not recommend this company. Dealing with them has been a waste of both time and money.

Ordered an in-stock clock spring. AusPost tracking number supplied within 48hrs. Then the wheels came off. No updates on the tracking number after 2weeks! Contacted PFA via email. Lost in-transit (apparently). 3 days later finally got a message that they had shipped another (with no tracking number?!). 3 weeks now and counting. Ffs.

I ordered a pair of Hyundai i30 front window regulators over a month ago and I am still waiting. They shipped the passenger side one alone even though I ordered both sides. No big deal, shipping mistakes happen. I emailed them the same day it arrived (16th April) and they told me they’d send it out the next day (17th April). I repeatedly emailed… Read more

them over the next 2 weeks and didn’t get a reply at all, no ETA or shipping information. They finally got back to me and blamed an email system error, then they STILL didn’t send it until May 7th!

They said ETA was Monday. It is now Tuesday and I still haven’t seen it. I literally just want the tracking information so that I can update my customer and know when to expect it as these amateurs cannot be trusted to answer an email.

Thanks for nothing.

Order placed 16 March. On 17 March was provided a tracking number. There have been no movements or updates since. I reached out over email and initially Byron was very responsive and called me and told me he would raise an enquiry with Aus Post. Since then has not replied to my emails - I requested to be contacted over email not phone as I can’t… Read more

answer my phone at work. I’ve raised a dispute via Afterpay and he has not yet responded to that either.

Their postage estimates are straight out lies ... customer service non existent ... most useless company ive dealt with in a while ... express post extra charge is a joke its not express would be faster to order from china

Ordered a replacement drivers door lock mechanism for a Mazda 3. Unfortunately the delivered part was faulty. I contacted Parts Factory Australia, explained what was wrong and they immediately sent me a replacement door lock mechanism which has now been installed and works perfectly. This process was quick and easy. It was great to experience quick and friendly customer support. Thanks Parts Factory Australia!

Item not delivered due to address not filled out properly – Address wasn't filled out properly so my part wasn't delivered , tried contacting and havnt had a response , pretty much stranded until I can get a refund to buy one locally

Awesome as stated no fuss 3 days – Awesome service kept me informed. Jumped on it straight away.part delivered in 3 days ordered lunch time sent that day.5 star barrie

Excellent – Ordered a $350 aircon compressor for a Holden Barina. My maintenance guys had quoted me around $900. Some dealers sell for $600. This price, $350 with a 'No nonsense 3 year Warranty' seemed a good deal. I showed my mechanic who confirmed it would fit and who was astonished by the price for a new part. ONE PROBLEM: ARAMEX: This delivery service… Read more

has a justifiably awful reputation and to be sure, we waited 11 days for a 3-4 day promised delivery. When it did arrive it was well packaged, clearly good quality at least at surface level! Just had confirmation that it fits fine. Be aware though that when you take a part like this to a mechanic, he will guarantee the repair only inasfar that the part is not responsible for the failure. Seems a minor issue to me. Really happy with Parts Factory and giving a five star review despite Aramex. But please guys -consider what they do to your reputation! Will still see how well this works but didn't want to hold back on a good review. Thanks guys. Easy to buy. Properly packaged. Good product information and images. Easy to pay. Shipping insurance facility. That's it!

Positive experiences don't incite a review to be left... negative experiences do! – Easy to Navigate, Delivery within 3-5 Days 95% of the Time, Good Warranty Terms and Conditions. If you're reading the reviews on this page, please keep in mind that such platforms often attract feedback primarily from those with negative experiences. Our team serves 60-100 customers daily, consistently delivering exceptional results in delivery,… Read more

fitment, and customer satisfaction. If you're one of our valued customers and have had a positive experience, we encourage you to leave a review here to help provide a more accurate and balanced reflection of our work. Your feedback makes a difference!

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Dont read this – So looking to fix my car prior to Christmas holidays 2024 , ordered a part from the Parts Factory Australia on the 20-12-2024 as the 2 DAY EXPRESS DELIVERY is offered .I was hoping to at least receive the part 5 days at the most after purchase with no delivery days(holidays in between to be fair}. The part was not posted until 31-12 -2024 .… Read more

Remember 2 day express post? Today is 3-01 2025 the part is still on its way due next week. So before you buy have a think do you need your car fixed now or in two to three weeks waiting for the part. I can provide images all documents date's date times locations required to prove my claims made here.

This place has a good set up on you tube with purchase link to buy parts .But I will never buy or use again.

Resolved – In relation to my very poor review, I am now very pleased to say that the issue has been resolved. There was obviously a loss in communication where parts factory Australia did not receive my email. That has now been fixed and I can honestly say that I am very happy with the outcome. Thank you Byron.

Unreputable – Purchased a fuel pump and fuel sender which had a faulty fuel sender gauge. Order #108159 Attempted to contact business by email several times with no response. Business is clearly unreputabl