Pascoe's Gas, Water & Electrical

DO NOT USE THEM - CON ARTIST – I unfortunately called Pacoes 2 years ago and they charged me $1180 to fix my hot water system for a leaking anode. It started to leak again this week so I called on another plumber which was way cheaper and told me I was ripped off

How are Pascoe's still in business??? – This company is horrible and has a long history of scamming. I have no idea how they are still in business. Avoid at all costs, literally. I've had one 'free quote' experience with them that was comical and I ended up paying $165 just to get them off my property. Quoted $10k+ and we ended up getting repairs by an ethical company for $235. I worked… Read more

in the equipment servicing industry some years ago and could not believe how they operate. How do the staff working for them sleep at night? Read the reviews, spread the word and drive this scum out of business.

Convicted criminals – High pressure sales from a Pascoes plumber quoting for urgent over priced electrical work that was not accuracy required. Convicted in court a couple of days ago, ripping off vulnerable people.

They are reliable when we really need them – We used Pascoe's on many occasion. In Covid time i'm sure they are little late and did not come immediately but they do show up and does a great job. Yes they are little more expensive but then again everything else has gone up. We would use them again.

Professional and Punctual – Very happy with the service I received and the professional advice given. affordable and on-time hot water service. First time using their services. Very happy with the whole process. Our hot water system stopped working, phoned up Pascoes and they were repair our hot water same day.

Above and beyond service – After calling for a quote on a hot water system, they arrived within the hour. After quoting on service required the person left,and I said I would be in touch. The quoting staff member could not have treated me with anymore respect and understanding of my problem, and I was taken care of, and no other quote could come close. Trades persons… Read more

arrived shortly after phone call, work completed in a timely manner and without any fuss. They were friendly and professional. I am pleased with my choice to use Pascoes and we will be using them for future works, and so will our family and friends. I have to add that in no way am I connected to pasco or staff/family. I had an excellent experience from them. I live south of the River and I wonder if we had different representatives than other areas. I cant understand some of the reviews. It is the customer choice to except a quote. So if you don’t like what is quoted,move on. If you didn’t engage the quoted price,they haven’t ripped you off. Always get more than one quote,simple.

Incorrect plumbing quote – I had a blocked toilet. Pascoes came to check it out & I was told they would need to put a snake up the drain from outside and remove pavers. Cost of the quote was over $1000. Got a second opinion from a friend that is a retired plumber. They removed the blockage with a hand plunger. Saved me being ripped off by these guys

A bad review can't hurt a closed business – They will not respond to emails, their phone line is disconnected. These people cannot help you. Find someone else. If you're like me and you have warranty with these people, you are s#!t out of luck.

Rip off merchants, avoid them at all costs – Two years ago our solar hot water system broke down, water was pouring out of the unit and it was a weekend. We were desperate. Pascoes were very quick to attend and charged us more than double the price of a Rheem SHW system $8300, they preyed on our vulnerability. Two years later and the system has broken down again. I've tried calling there… Read more

emergency number, the phone is disconnected. I've emailed 3 times and no response. I did an online booking 3 times and no response. These guys are the worst and need to be investigated. Our unit is only two years old and still under warranty, yet when it comes to attending to our emergency we hear nothing. Absolutely disgraceful

Disgusting customer service- DO NOT USE THIS COMPANY – I will start with the positives - the tradesman were great, workman ship was good and work was completed correctly. However, after numerous phone calls numerous tradespeople never arrive to complete works with no correspondence. I was forced to stay home and miss work for numerous days with no workman ever arriving. I could have dealt with this is… Read more

the customer service and payment teams were kind and empathetic to my situation. However, both myself and my fiance spoke to multiple RUDE and aggressive people on the phone when asking for some compensation for having to miss numerous days off work due to their errors. Their website states you will have hot water in one day or its free which I did not have and I was not asking for it to be free but for a fair amount of compensation. I have never been spoken to so rudely in my life, I was in tears and the man on the end of the phone proceeded to yell at me. They eventually offered my $200 off (a $3200 total service) and then was told I forfeited my chance to receive the $100 gift card that was offered as per the website because I complained... Never in my life have I felt so disrespected. To top if off they gave us two different sets of account details with no names attached which all seems a little dodgy to me.. Please save yourself the hassle and find another company to use. You can see they have dis activated their Facebook and google reviews and I now know why!

Do Not Use This Company – Not knowledgeable of their products installed and didn’t even reply to online appointment as per their website. Terrible after service assistance.

Beware of this company – This company is not about providing best services as what they claimed on their website. They are all about ripping you off and not even near in providing a service. Please do not engage with this company for any services as you will regret it

Rip off and not recommend – Like so many comments on here, do not use this company. They will take advantage of you as it seems they have with so many other people. I was quoted for 2 hours work to repair my hot water system but it took the plumber 30 minutes at best to complete the job. They just started lying about the quote and what they had told me and rudely demanded I still pay for 2 hours labour.

Do not use this company! – Take note of the bad reviews definitely not same day service or it’s free they don’t even turn up and when you call them to ask why they are rude and hang up on you! Save yourself the trouble do not use this company!!!! Disgusting service!

Do not ever use Pascoes for anything – It has taken me 3yrs to write a review about Pascoes as I was so angry about their rip off and unprofessional service. Had a faulty fire alarm and they used pressure tactics to get us to agree to additional work. I had power board and new earthwire replaced only to have two circuit breakers burn out within a few months. My current electrician who… Read more

repaired their shoddy outsourced work said he could have done it for a third of the price. Do to ever use their services.

Avoid these bullies – I was seeking three quotes for a new hot water system. I had recieved one on line, I was waiting for an electrian to confirm the work for another company (who I had booked for general plumbing work the following week) and Pascoe had come to the property. While the quote was reasonable, the rep wanted me to sign then and there and give a $500… Read more

deposit (non refunable). I was trying to ask him for the quote to confirm what was included so I could make a comparison. As I had organised the electrian I wanted to wait until after they had been and confirmed they could not do the job until the end of next week. In short, the rep then got aggressive with me saying other companies were ruining their business by saying bad things about them (rather ironic really when he bagged the company that sent the online quote).Instead of letting me finish what I was trying to ask, he cut me off, slammed his quote book shut and told me he did not want my business. He kept going on about the fact he was giving me a good deal and that even if I changed my mind he would not do the job. His manner was incredibly aggressive and several hours later I still feel uneasy about the experience. Had he allowed me to double check that the other company was not available and the price was comparative I would have followed through with the job. Instead I am happy to be without hot water for as long as it takes. I am also prepared to pay more for the job to be done on the weekend by a company I have used before who practices customer service. No one should be spoken to in that manner. Pressure salesmanship is not the way to earn custom and it would seem they do not need other companies to ruin their reputation, they doing a goid job of that themselves.

Ripped us off and refuses to contact me – Changed $3500 for a $700 hot water system Rang 4 times and always told me I'd get a call back, never happened. Took advantage of my wife when I was working away

Do not touch with a barge pole terrible – Ripped off Charged $680.00 for 80mins of labour and less than $50 of parts. Were supposed to secure pipe only part done with 3 saddles that cost less than. $21 for 12. Said they would get back to me. Still waiting, no missed calls on my phone. Note no address given so you can’t see go in person to see them. Terrible company. Avoid like the plague.

Rip off – Had a leaking pipe in my roof, advertised as a 24/7 service however they said nobody could come out at night as they start at 8am.. quoted $620 so I phoned another plumber who quoted $180 and came out a couple hours later and fixed it for me. Save the hassle and go with someone else

Ripoff – Had a small leak in a pipe called Pascoes guy came around in about 2 hours had a look at the pipe called a few people and said he needed more equipment but would be back, before he left he quoted me $620. I said I think that's a bit much he said how much do think it should be, I said around $350. I said I will call someone else he said that's okay we are really busy anyway. I called another plumber they came in 1 hour and charged me $360. Show details

False Advertising and Bad Customer Service – I needed a hot water system installed urgently so called Pascoes. They came out quickly and I had a new hot water system installed by lunchtime. I paid $3900 and I wish I had called around for a better price but didn’t have time. They advertise that you receive a $100 gift card if you spend over a certain amount which I certainly did. I asked… Read more

about the gift card when I paid the invoice and was told they had none in stock but would send it out as soon as they get them. Well this was 9 months ago and I still don’t have the gift card. I’ve called numerous times but get the same answer about none in stock. I’ve also emailed but never get a reply. Their customer service when I’ve called is very rude and they just don’t care that they’re false advertising a promotion they can’t deliver.

I will never use or recommend this company again!!

Worst service ever – Was quoted $2750 for supply and install to replace a like for like HWS. Other companies were half and eventually found a lovely guy that did exact job and replacement for $1100. Steer clear of Pascoes. They will rip you off!

Beware - Scammers – I found Pascoes online They posted a “special deal” for a toilet suite for $298 - i called ro discuss the deal and was advised that installation was additional but i was to expect the install to be approx $200, which i felt was reasonable I had a young man attend and procedd to tell me that i only needed the ciatern replaced (as he was worried he… Read more

would damage the tiles and frankly it sounded like it was too much effort for him to replace the entire toilet- he then proceeded to tell me the cistern would be $650 and installation and additional $760

I told him not to even bother and I promptly showed him the door…… bloody rip off merchants

I now have a booking to get the cistern and seat replaced - total cost including install $300

Buyer Beware – Quoted an exorbitant amount for a simple oven installation. Thankfully we asked around and quickly realised how ridiculous Pascoe's quote actually was! They also advised us that we needed a whole heap of electrical work (trying to upsell) which we were told was completely unnecessary from the business we ended up going with... wow just wow...

Don't waste your time for blocked drain – We have a blocked drain and the location of the blockage is between two inspection shafts which are only one meter apart. So it's pretty obvious where the blockage is located. Only option offered by Pascoe's is to get out their big truck and do a full line inspection with camera at a cost of $980. They don't just unblock drains. Not worth calling them for this sort of job in that case I guess.

Absolute Rip Off – Quoted $180 over the phone for a burst pipe. The job took less than an hour and then they took $880 off the credit card. This can not be legal! Only rated 1 star as I had to

In my opinion Pascoes business model is to rip off the poor unsuspecting residence – In my opinion Pascoes business model is to rip off the poor unsuspecting residence where ever they can. Got quoted $10,000 to replace all on the plumbing on one side of the house due to a small leak that I detected (thought it was on the utility side ) and reported to the gas company. Quote was delivered with a with a wink wink you could probably… Read more

get this back on insurance. After saying thanks I don't feel like getting ripped off today I got hassled for a fault diagnosis fee (they didn't find a fault). I found a local guy who found the leak and fixed it for $300.

Shoddy work, rip off!! – I chose Pascoe's because I wanted to make sure I had a reliable company to do some plumbing work before installing a new kitchen benchtop. Nothing was okay after they left. I had hot water on my outside tap which they found amusing. The hot water system was playing up after the gas was turned off but they said it wasn't them. Also, I had a… Read more

strong gas leak in my kitchen after my cooktop was reinstalled. I was told that it was not them but my cooktop needed replacing. I couldn't live in the house with the smell so got out ATCO to check. The leak in my kitchen was off the charts and they gave an order to turn off my gas supply until it was fixed. Luckily I found a friend of a friend to come over (a real plumber) he said the connections were not put back properly and gas was therefore leaking. He said anyone would have checked that with the smell of gas and not made assumptions. For this debacle I was charged more than $2,500.00. The guy who fixed the problem charged me $80.00. I am angry and want to let everyone know that Pascoe's guy was not a real plumber he had no idea.