Would I recommend again....
Recommended this company to my daughter who had a seriously leaking shower tap....she booked online at 9.30am... no response at 12.00pm.. so called ... no online booking received!! Told they would be out between 3 and 6pm... no water all day and no A/C (evap). Told at 6pm that it would cost $2000.00 to repair... she refused their service and contacted another plumber who replaced the $40.00 part next morning.... why would anyone recommend this company!!!!!!!!!!
Price Gouging extortionists - Steer well clear.
After purchasing a split system air conditioner through a third party I contacted Pascoes in order to obtain a quote for installation. The lady on the phone was pleasant and helpful and a time was arranged for the following afternoon for a contractor to visit my property and draw up a quote with intent to go ahead with the install at that time if I was happy with the quote. This first appointment was cancelled as the contractor got tied up elsewhere, I was a little piffed as I had made arrangements at work which I had to change but given this w...as the middle of a 40 degree plus heatwave it was understandable. So move forward to the following morning and I recieve a phone call which I assume is the contractor calling to say he will be 30 minutes away. Well at the end of that 4 minute phone call I was left with a quote for $1850 for a back to back install and was instructed that my entire switchboard would require replacement as my current one would contain an asbestos backing plate (it does not).... All this without having sighted my property or the install location. Now the standard installation price in my area ranges from $650 to $700 with an additional cost of roughly $50 per metre of copper pipe should it be required. When I asked how he could possibly justify such a high quote for a job he has not even looked at I was met with silence, I then made clear I was not to be one of his "victims" and ended the call. As I mentioned this was the middle of a heat wave so I can only assume this particular contractor was essentially holding people to ransom in order to have their air conditioners installed. If this is the calibre of tradesman Pascoes is willing to employ then you certainly will not see me employing their services, and I would (and will) advise anyone else not to either..
My experience tells me that this company consists of salesmen rather than tradesmen. I called them in to fix a leaking tap in the bathroom and ended up with a new set of taps in the bathroom and the kitchen. Had to call them back to address the original leak and they changed the washer but the original problem exists. The kitchen spout started splitting so I called them back and I was talked into anther new tap and something else. A total of $1200. Never again.
Crap would never suggest this company to anyone
Had work done to exorbitant cost . Went to use oven which was working before they did there work on the house and meter box now 2 days later doesnt work and trips the breaker which also sparked when tripped. Son's new led light in his room started flickering ond now doesnt work so what is next to go. Do not in any way use this company run as fast as you can and dont get court like i did
Total scam artists! Avoid at all costs.
Grossly overcharged and scammed into believing we needed a whole new RCD centre and new hot water system when it clearly just needed a service. Similar work only worth half the price. $6,000 later and I'm kicking myself for agreeing to it all. Hindsight is a beautiful thing. Not to mention the fact that the job required two extra call-outs to fix earlier mistakes...24hrs later and I'm still without hot water. Wish I had've googled these reviews before I engaged their shonky services. Seems their standard practice. Shame on you, Pascoe's.
- Verified customer
Avoid at all costs!!!!
My post on shonky builders WA was mentioned on air by consumer protection.
If you have been scammed please listen to this podcast
Nothing is that urgent that would even need to contemplate ringing them. Please do your research and verify what they tell you. Dont believe a word they say. I caught them red handed trying to deceive me
Avoid this scammer company
I wish I had a look at this website before engaging this company.
I have been totally ripped off !! They use contractors to do their work and charge a huge markup on it, and wants to charge your credit card for a fixed amount before the work is done by the contractor.
Fast call out - no service on arrival
We recently had an issue with our gas hot water system. I was unable to leave work so rang Pascoes to attend as my wife was home. The service at that point was excellent and fast.
The plumbers (?) arrived quickly but after looking at the age of the system (13) years they said it was no good and we needed a new one. They did not test or check the system, Im not sure why they couldnt attempt to reignite the pilot light?
Later that day I contacted the team at ATCO who own the infrastructure and they sent someone out who relit the system immediate...
Whatever you do, DON'T TRUST THIS COMPANY!!!!
This company should not be trusted. They operate on instilling fear into their clients. They will scam you into a free safety inspection just to tell you that your home is illegally wired and is a risk to everyone.
They will then tell you that you need to buy one of their safety packages which is in the vicinity of $4,500.
Don't call these scam artists!! There should be a law against companies like this advertising their services to unsuspecting members of the public.
Firm has been fined by Energy Safety
Pascoe electrical have been fined by Energy Safety (now Building and Energy) for breach of the Energy Coordination Act, pretty serious stuff. Their electrical licence number EC 011253 is displayed on the company website and is referenced by building and energy for confirmation. Choose your electrical company wisely
I called Pascoe's out to fix a leaking shower head and get an estimate on replacing my oven elements. That's all. By the end of the visit I had been quoted nearly $5000 dollars - same experience as many other reviews on here. I was told I not only needed to replace the taps and the shower head (which, by the way, were only one year old) but my electrical system needed overhauling; this guy went into graphic detail about how I could be easily electrocuted etc etc. It's interesting to note that I was told (in almost exactly the same words) wha...t others on here have said about switch boxes and new regulations. I am a middle aged woman living on my own and whilst I am not unintelligent I know nothing about plumbing or electrical systems. I feel strongly that this company preys on the vulnerable and I will be spreading the word amongst my colleagues and friends. Don't use this company!
Criminals preying on the Elderly
My elderly parents made a call to Pascoes electrical as one Circuit breaker had tripped and was unable to be reset. The representative from Pascoes made no attempt to search for any genuine fault but instead tried to frighten them into thinking that their 40 year old house was extremely unsafe and that they needed to spend $5000 to get back to a safe operating condition. Fortunately I advised my parents not to commit to any repairs until I received a phone call to discuss with them. The phone calls went on for 40 minutes with a very strong sal...es pitch. To cut a long story short i visited my parents today and was able to identify that a faulty dishwasher was to blame. Easy $600 fix and mums happy she’s getting a new one. Oh and I’m no electrician either. This was a simple process of elimination exercise that took less time to resolve then the time on the phone listening to Pascoes rediculous sales pitch. Never again. I will take this further.
Pascoes Electrical cannot be trusted!!!!
I called them out to fit a light on a property we are selling. The first electrician came out & before doing any work took a look around. He advised that our 10 year old property was dangerously unsafe, the meter box was live, 2 x smoke detectors were out of date & the earth stake was corroded. I was then coerced with, pay now to receive a discounted quote & safety inspection. Stupidly from a sense of urgency & responsibility I agreed to the work. Two new electricians arrived later on the same day & the work was completed in a couple of ho...urs. The price seemed very high for the work that was done so i contacted our builder who said the price charged was ludicrous. I since researched the work done with several other electrical contractors. It now seems that we were indeed charged 3 - 4 times more that what would have been reasonable. I contacted Pascoes to query the work done & their charges. A week later their response was "You agreed to the work & have paid the bill, too bad" The sting in the tail is that our Property Manager had the property inspected by a legitimate electrician in October last year. The meter box was upgraded with 2 x RCD's, the earth stake was checked, 2 x new smoke alarms installed & a full safety inspection was carried out. I have passed on copies of the original work done, together with photos & Safety Inspection from October last year to Pascoes. Not only were we severely ripped off, the situation has now escalated to what we think is bordering on criminal behaviour. It would have been very obvious to Pascoes technicians that our home was in fact completely safe & compliant. The work Pascoes had done was a duplication of work done only 9 months ago & was simply not necessary.
I recently called Pascoes to investigate an RCD tripping when it rained. They sent around a guy who told me that it would cost me $4000 for them to investigate. $1800 to check all the wiring and $2200 to replace some circuit breakers with RCDS because since January 2019 it was now illegal for them to do any work if the RCDs needed adding to the circuit board. I already have 3 RCDs on the board and according to the Safety Law I only have to do anything if I'm selling the house. The RCDs themselves cost $30 from Bunnings so I presume Pascoes char...ge you $700 for replacing each one. The job itself takes 30 minutes for each RCD I've been told. When I queried the fact that it was very expensive he told me that it was my safety at stake. I've managed to find the cause of the problem now. I also wonder about the positive reviews here as my experience mirrors the negatives one. I'm a pensioner so I expect they probably thought I would agree to the quote and not argue.
So plumber comes for a “no call out fee” to our blocked toilet. Two people arrive? The plumber gets his plunger and tries for around 30 seconds to clear the toilet and stated that “ it isn’t going to work so we’lol need to look at other options”
He writes a quote for what he thinks might be the problem
Toilet is still blocked.......
He charges $165 for attending and trying to solve the problem by plunging the toilet and not fixing it ( credit card details had to be provided prior to attendance)
Toilet is still blocked...,,,,,
So for “no call out fee” and my toilet still being blocked and not able to be used
I have been charged $165
I called the office and they’re getting back to me ....................,................::......not...Anyway we’re off to Consumer Protection tomorrow Was agonising to have to give one star No stars should be an option Thank
beware of these scammers
totally dissatisfied with the (NO) service, said they would be out at 3pm, no-one so I rang again, be there by 7pm, waited, no one came, I rang twice and left a message, NO response. Next day no contact until I rang them at 12 noon...be there soon, will call u back, didnt call back, came at 3pm and quoted $605, I needed the sink fixed so put it on Credit card as they wanted $$ up front....said someone would be back soon...3 hours later I rang them again, sorry another emergency, told them to shove it up you know where :).....next day I rang another plumber, within 2 hours he came, fixed the problem, bill was $147....compared to $605 from Pascoes.....total scammers ....dont let them near elderly folk who are easily conned ....shame on them
not even worth a single star
This week I called Pascoes to install an oven for me. The quote over the phone was $220.00 which seemed competitive. When the Electrician came to my house he informs me under the new Regs, I need to have installed a RCBO- some safety switch. He quoted me $462.00 for the RCBO alone, ontop of install fee.
Little does he realize I've been married to an Electirician so while 'Mr Junior Pascoes' was waiting, i called my ex husband. My ex sends me a link to the RCBO which had its whole sale costing of $21.00...... dont do it my ex said. Thats redicu...
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Questions & Answers
do you do RCD testing
Hi there, Question please. I have a blocked sewer pipe which needs unblocking. When Pascoes quote for doing a plumbing repair job, do they charge by the hour or do they charge by the job in question ? Im a pensioner so checking around first, before i call the plumber out.
we recently had a new gas hot water system installed and although it is advertised in the Little Aussie
Directories we never received the $50 coles myer gift voucher. WHY ?
Kerri B.Pascoe's Gas, Water & Electrical
Thank you for your query and choosing Pascoe's to install your new hot water system. In order to claim your voucher, please ring the office on 1300 072 726 and I'll be more than happy to resolve this for you.
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