Wish i had read reviews first. They did it to me too
Ive been scammed, electrician (Dion) comes out, wont plug my machine in to see if that was the issue why the board has tripped. Orders me a $330 machine test. Another one of their electricians comes out and plugs the machine in, no testing necessary. They are still demanding i pay $330.
Now im wondering if my instantaneous hws just needed a part, instead, i was charged $3750 for a new tank system. We trust the experts to consult us honestly. They need to be stopped.
Im taking this to the next level for all of us!
(Same electrian/salesman slams previous work done by other company, and tries to bully me into getting a whole new metre box layout - over $4k)
The same old story...
Some years ago I asked Pascoe's for advice about a trickling WC cistern. They said a new toilet was needed. I visited Reece's who gave me a washer for nothing. I fitted it and the toilet has worked perfectly ever since. Pascoe's are definitely on my blacklist of gouging tradies.
Urgent request for a small electrical work.
Some tripping happened during recent rain. I contacted Pasco. A man contacted and asked for $1380.00. It was a dacoity demand. Pasco should be unregistered and trialled for criminal fraud.
Scam artists preying on vulnerable people
my 85 yo mum called them for a blocked drain. Sent out a guy (salesman not a tradie) who quoted $1300. Then went to her electrical switchboard and proceeded to tell her it was very dangerous and could burn her house down unless she spent $3500 to replace. Took a $500 deposit off a scared lady. Luckily she gave it some thought and cancelled the work. Got a local sparky to check everything, grand total of $600 for couple of upgrades. This company is a disgrace. They remove all negative comments from facebook. Beware!!!!!,
We had a stormwater drainpipe which was blocked with tree roots and went from our front yard underneath our garage to the backyard which resulted in overflow and flooding into the garage when it rained heavily. My husband had dug the trench so all the pipe was exposed. No need for digging as he had done it all. All that was needed was the necessary equipment to clear it, a twirling coil able to reach the full length of the blocked pipe which was about 3 metres in length. First callout was to Pascoes as we needed it done quickly, and was quoted ...$800 to $1100 which my husband thought was rather extortionate. We called on another plumber who we had used a number of years ago who had unblocked a pipe leading from the kitchen to the other side of the house. He came out the following morning early and cleared it all for the total price of $185! Ring around people before settling for Pascoes.
Come in sucker!
I had a hot water system that was not burning gas cleanly so needed to be replaced. I run a BnB so was in a hurry. Pascoe's came out and said it needed replacing and gave helpful advice about the system - no problem. Cost $2,850. I had no idea - my fault absolutely for not checking. I assume basic honesty. The work was well done but I had my regular plumber come round a week later, and said he would charge just under $1,000. The unit cost around $500. So Pascoe's charged me $2,300 for about an hours work. Come in sucker!
Upselling services not required / providing false advice
Contacted and asked to provide quote to fix a leak.
Person attended and promptly advised that the entire water pipes in the house required replacing. Advised that the good news was that the cold water didn't need to be done right away but the hot water pipes did as due to the age and them being in the ground I would continue to just have issues.
Plumbing isn't my area of expertise and I have never been "conned" by a tradey before and being a "family owned" business I assumed I was in sound hands. I was advised of the option to have a leak d...etection guy out however the sales person was adamant that I would have ongoing issues with the hot water pipes and this would cost me substantially more in the long run as I would need to be getting leaks fixed. I was encouraged to sign a contract for the cost of $5600 right there and then and pay the 20% deposit to ensure that my work would progress in a timely manner and I not be without hot water for too long. During this I was asked about my meter box, all I can say is thank goodness we had previously had 2 electricians do some work or I feel I may well have also fallen prey to the "your meter box needs work scam". After he left I made contact with some family members in regards to the situation, I had an uneasy feeling about what I just signed up for. I sought further advice and found out that I didn't have to have my entire piping replaced and this was a "sledge hammer" approach. A sleepless night ensued following a bit of research whereby I found stories similar to mine, some had signed up others thankfully had walked away.
False advice and 'sell up' sales techniques
Called Pascoes to locate a burst in a hot water pipe which I observed was external to the house as I could see the damp area on the masonry on the external wall of the house. Pascoes rep did not seriously examine this and said, no, the leak was inside the bathroom behind tiles and would mean removal of the tiles to 'find the leak'. He said it would probably cost "a few grand" but he could book in the work to get a quote. He then added that Pascoes could also do the bathroom renovation, all up probably "about 12 grand" . I rejected this advice..., of course (for which Pascoes charged me $250). I then called another plumber who arrived next day with a thermal camera. This established the integrity of the internal piping and located the burst point at precisely the location I had indicated to Pascoes. Total cost of locating the leak point and repairing the pipe, $300. Always, always, always get a second opinion!!
Advertised "free quote" & $0 call out meaningless without an hourly rate and minimum charge specified.
Called for a quote advertised on their website to clear a blocked shower drain.
A plumber was arranged to provide quote who duly arrived within time given by call centre and plumber commenced having a look at the issue of a blocked shower drain.
Taps were turned on for a few minutes to cause back-up of water in shower which was then followed by 1 or 2 minutes of 5 or 6 pokes up and down with a $15 plunger available in bunnings (I was assuming part of the free quote to ascertain if heavier more technical equipment would be necessary), however,...
Ripped Off Seniors
We had a problem with our hot water system, which we had purchased from Pascoe's and was still under warranty. The " plumber" claimed that we needed to install a filter system , attached to the main and this would solve problem as the water coming from the main was "dirty". We are seniors, no nothing about plumbing so thought that this is what we had to do. Charged over $2000. Problem not solved, had the "plumber" return several times. No difference. Problem still there. AND the filter system was removed and is sitting in our shed. A friend sug...gested another company. They came out. Recognised the problem straight away and 30 minutes later and under $200 problem solved and has had no issues since. Would never call Pascoe's again nor would we recommend the company. Have since heard of other seniors being ripped off.
Thought that a bigish name would be a safe bet when calling to have some dripping taps fixed for an elderly relative. Nope - they wanted to sell her a package of over $3000 for a bunch of electrical work that wasn't needed. When she told them she couldn't afford that they tried to sell her a cheaper $1200 deal. Luckily she was smart enough to say no. They still charged over $400 for new taps when all that was needed was a couple of washers. They could not even do that at the time - had to come back the next day to actually do the work.
Appalling behaviour preying on the elderly.
Pascoe's ripped us off by charging x3 another quote
Got a quote from one plumber for $380, but they couldn't come for 3 days. We were desperate and called Pascoe's. They charged $1280. We've been ripped off big time. The Pascoe guy told us the plumber who was going to charge $380 could never have done a "professional" job. Speaking to other plumbers since then a quote of $380 is about the going rate for the work we had done.
Scam artists! Do not use!
Called Pascoes out to fix a small electrical leak in the bathroom. They quoted $4300 because apparently the whole house needed rewiring (it was built in the mid nineties so I doubt it), the meter box wasn’t up to code and we needed to install wiring for mains powered smoke alarms. (We already had the wiring!) We refused to accept this quote and I’m glad we did. The second electrician fixed the entire issue for $330! Absolute scam artists!
RIP OFF and False diagnostic
We rang pascoes this morning as our hot water wasn't working, they told us that because the outside is rusted the inside would be and we needed to replace the whole tank (7yrs old) and was going to cost $3200. Got a second opinion, it was just the tempering valve and was fixed for $400.
Called for new hot water system. Placed a temp, put my job on hold for 2 days, which I had to call to get someone one, electrician came the following week which again had to call to get someone out. To retile the backyard had to call again to re-tile. Were not punctual. Get someome else if you need these services, wont be recommending to anyone
Extremely Over Priced
Pascoe's Electrical are extremely overpriced!! We were charged $1200 for a electrical fault find on a Saturday. We have since found we could have received it for $300 many businesses elsewhere. Spend the time to get other quotes, even after they come to your house and give you a written quote, we felt pressured because they were already there and we had no power. We totally regret our decision!!
Complete rip off
Rang and "booked" a plumber on a Saturday morning (8am ish) to fix a leak in a mains house pipe. Rang again at 11, as no show, again at 1pm to be told I'll be there at 4pm. By this time I did not have the chance to find another company. Plumber arrived at 4pm & said the job will take <15mins, $15 in parts and the cost will be $660 ! I went ballistic and the price quickly reduced to $365 by "the Boss" (still a rip-off but I needed the water on). What if I was a little old lady ??? DO NOT USE THIS COMPANY.
If i could give 0 stars i would
After being let down by another company due to miscommunication i decided to give pascoes a chance to install my new oven that is sitting in the middle of my kitchen floor. 2 hours before they are due to arrive they phone saying they are not coming as they are booked out. Whats the point of making a booking if they decide who they will do and when. I have had to make changes to my work scheduled to make sure i'm home and they cancel last minute. What a waste of my time.
Crafty quoting and no refund on deposit
Was quoted an exuberant amount for replacing two Neon light fixtures, and was only told about an unnecessary circuit breaker before job could even commence and would not refund deposit. Definite Cowboys which give the business a bad name. avoid at all costs! Will take them to court if necessary.
Rip off quotes!!!
My husband called when our toilet cistern was leaking. Guy that came to do the quote hardly looked at it and just told my husband that we should just replace it (for $1200). It’s only 7 years old and all that was wrong with it was a washer which cost my husband $6 from Reece and he replaced it himself and the toilet is working perfectly. What a disgrace. Not sure how they can get away with ripping people off like that. We have used them before but NEVER again.
Questions & Answers
Hi there, Question please. I have a blocked sewer pipe which needs unblocking. When Pascoes quote for doing a plumbing repair job, do they charge by the hour or do they charge by the job in question ? Im a pensioner so checking around first, before i call the plumber out.
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