Overcharge for services
Our normal plumber was unavailable, so we contacted Pascoes and got a quote for $1280 to clear a blocked pipe and run CCTV down the line. Pressured to sign the contract that day by the salesman; called our plumber to get a price of $350 for the same job.
I rang up Pascoe's to book in a Technician. Explained to the lady on the phone what was wrong and the type and make of Boiler and she booked me in. The Technician rang me on the morning of the appointment and told me its beyond there scope of works and that i am better off having an Instant Hot water system fitted. He did all this without even coming to my house !!!!!! All i need is a ThermoCouple changed
- Verified customer
I wanted my solar hot water anodes checked and flexible hose replaced. 'Googled' plumbers who can service Rinnai systems and came across Pascoes. Plumber arrived. A friendly guy. However, he claimed the complete system requires replacing although only 4.5 years old. $6.7k quote.
I quickly called another company to obtain a ball park estimate for a complete replacement and removal and they indicated $3k.
I then organised another plumber to check the system and they fixed the leaking hose for $195. They also advised that a replacement would b...e around $3k but not needed. Talking to my friends and many have had similar experiences with Pascoe’s using these tactics. Was frightening how many people said the same thing about their unscrupulous practices. DO NOT use them. Unfortunately I cannot give them zero stars.
If there was a 0 rating, I'd gently give them a -1
Overpriced quote. Rushing me as consumer into signing up on the spot, promising service within the day. Could not do the job till next day. Workman were fine, looked like external contractors, not part of Pascoe's, and I am guessing that most of the money paid goes to the head office (advertising, etc). I had major issue with the initial salesman ... told about 3-4 lies (pricing of replacement unit, when job could be done, misinformation about what needed to be replaced, unsure of some facts of the item he was urging me to replace). He also dis...turbed the old unit making it seem more damaged than it was. Demanding me to pay up quickly after job (within days) ... he got angry since I managed to twist his arm to reduce the price substantially, even then it was more expensive that what it should have really been. Sent me semi-threatening text messages. Demanding, leaning towards menacing letter (which seemed unprofessionally written) from their accounts dept, charging late fees without prior warning. All in all, very unprofessional. I should have checked the online reviews (simple Google search will reveal general customer disapproval) prior to seeking their help. There is a dark pattern to their modus operandi, and it is not very Australian, sorry but I have to say that.
Warning...Be aware, get other quotes!
Power went off in front of house, rang Pascoes & bloke turned up, wrote a quote for $5500 saying that the powerboard was illegal & needed to be replaced, as well as new earth & a million other things , although he said he'd 'throw in a couple of hardwired smoke detectors'! I said I'd have a look at it & rang a local sparky. 2 guys come in and do a fault find, find problem & replace a section of wiring as well as a new double GPO, $450 & 6hrs work. I showed them the written out quote from Pascoes & they said that they hear this all the time about them. So glad that I went with my gut as it didn't feel right with the 'Pascoes salesman!' Feel sorry for those elderly people that get roped into this rort!
They Over Charge - be Warned
There is a serious issue with this firm overcharging. I am not going to use emotional language but be warned. Lucky for us I sensed something was not right, cancelled the job; engaged another plumber and got the job done for 80% less than what Pascoe's quoted. Lost our deposit but still saved a lot of money. Whoever you are get a second opinion - never use Pascoe's without a cross check.
Service was so bad that I did not even get as far as a quote
Had a quote/service booked for between 3-6 pm, received a call 1pm asking to come early, I advised unable to leave work until 2.45, left work then only to receive a call at 4 to say that he could not come and needed to reschedule. Had actually gone home. Obviously do not need business, most certainly not getting mine. I should charge them for the 2 hours work I missed
Fixed price charges for work that may include work not carried out
Warning that this Company charges fixed price even if they don't do the whole job. Plumber came to check and clean sewerage line because it was blocked. By the time he arrived the blockage was gone but they checked it and did no cleaning as it wasn't required. Cost $1180 fixed price for half an hours work ( ie $2000 per hour). After a number of emails, the company agreed that it would reduce my bill by $320 but only because they had not actually unblocked the drain. This I accepted as a small win. Apparently, this job can take them 2 hours and they take the risk that it could be longer so as you can see this is a much more reasonable rate of $500 per hour (after deducting a call out fee that they don't charge) for fixed price job.
Pascoes attempt to rip off purchaser through overcharging and doing unnecessary work
Called Pascoes as two power points not working and advised the phone person that no breaker was tripped. Supposed Electrician arrives to fix fault, tests power points, states they aren't working (I knew that) went to switchboard, no breakers tripped (I knew that as well). Then the real surprises came; firstly the question of "Would you be staying here long term as the switchboard needs upgrading" (This is false as we had Western Power inspectors at our home recently to check the main earth and neutral connection) and then the statement "I need...to send someone out to fault find the cause" and he would charge me the same rate as replacing two power points at $245 each - a total of $490. I said no thanks (I know this is not what is required as an Electrician in a past career) and was then informed this is what anyone would charge me for this. What a joke Pascoes. If I was unsuspecting I could have been talked into work that was not required and been severely ripped off.
Rip off merchants, don’t trust the salesman in sheep’s clothing for a quote!
Called through to Pascoes as they were the second listing on Google (they obviously use all the money they have ripped off people to secure this place) old mate came out to issue the quote, promised me industry rate for a fire compliance certificate and the tradesman would thoroughly check rcd’s and even conduct a smoke test. No smoke test, electrician was at my property 15 minutes then gone. Took 1.5 months for paperwork to be issued after multiple calls, stuffed up bill payment (claimed no evidence of payment) and upon ringing other electrici...ans overcharged $400 (during covid 19 - not money I had to waste on dodgy tradies) don’t believe the sales pitch on quote ie: can give you a discount and the price will be.... never again and anyone that asks regarding electrical work do not to go with scamcoes.
Disgusting prices and dishonest
Issues with hot water system. charged us an just shy of $1000 to flush and change fittings. Quoted us $3k for a new system. Issue still the same, called them back and now the quote to replace is $4000, you do the math's?
Questions & Answers
Hi there, Question please. I have a blocked sewer pipe which needs unblocking. When Pascoes quote for doing a plumbing repair job, do they charge by the hour or do they charge by the job in question ? Im a pensioner so checking around first, before i call the plumber out.
we recently had a new gas hot water system installed and although it is advertised in the Little Aussie
Directories we never received the $50 coles myer gift voucher. WHY ?
Kerri B.Pascoe's Gas, Water & Electrical
Thank you for your query and choosing Pascoe's to install your new hot water system. In order to claim your voucher, please ring the office on 1300 072 726 and I'll be more than happy to resolve this for you.
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