Excessive charges and no emergency service (despite their advertising)
Like others who have commented here, I was charged way over the market price for a replacement HWS that we needed in a hurry. We had issues with the installation that required ATCO to come and inspect the gas system, resulting in a non-compliant installation notice. As a result, our gas was shut off at the meter at about 6.30 pm, leaving us with no hot water anywhere in the house. Calls to Pascoe's 24/7 number from 6.30pm onwards were not answered and I was not able to leave a message. I would advise others to do their research on price before accepting a quote and do not use Pascoe's.
Pascoe's are scam artists
Pascoe's are rip-off merchants who should be investigated by the proper consumer protection authorities. I am very suspicious of the positive reviews. Are they from the owners? Beware and stay away from Pascoe's! They very nearly ripped a great deal of money from me.
Only giving 1 because 0 is not an option
An absolute debacle from beginning to end. Sadly needed an urgent plumber and fell for the advertising. No shows, had to follow up, no show again, follow up again. Cut a long weekend short based on their promise which did not deliver. Reading other poor reviews, all of this is my experience too. Overcharge, overpromise, underdeliver.
Salesmen not plumbers?
My solar hot water system, provided and installed by Pascoes 6 years ago, was leaking from somewhere but being on 2nd storey roof I was unable to see exactly what was going on but the leak was quite substantial. I contacted Rheem, the manufacturers as I have used them to service the unit in the past . After the installation and poor service received from Pascoes at the time I was reluctant to contact them. Unfortunately I had a few days to wait for Rheem so decided to try Pascoes if they could get out quickly.
They were quick to send someone b...
Yes another sucker that got conned . Needed someone reasonably urgently to provide an electrical safety certificate for my parents very small villa in a retirement village. They came and gave a quote of $620 to do safety check and replace out of date smoke alarm . I stupidly agreed as time restricted and I naively assumed it may take a long time to check all the electrics e.t.c
Came the next day and replaced smoke alarm , looked in the meter box at RCD’s checked a light and a power point and filled in the invoice. This took exactly 18 mins a...
Pascoes gas and water. EXCESSIVE OVERCHARGING
I was charged $750 to replace 4 x shark bite connectors and 20 minutes labour. I repeatedly requested an itemised invoice showing the breakdown of costs, to be told, they don't give itemised invoices, (which is against the law if a customer requests one). I have made a formal complaint for excessive overcharging.
Above and beyond service
After calling for a quote on a hot water system, they arrived within the hour. After quoting on service required the person left,and I said I would be in touch. The quoting staff member could not have treated me with anymore respect and understanding of my problem, and I was taken care of, and no other quote could come close. Trades persons arrived shortly after phone call, work completed in a timely manner and without any fuss. They were friendly and professional. I am pleased with my choice to use Pascoes and we will be using them for future...works, and so will our family and friends. I have to add that in no way am I connected to pasco or staff/family. I had an excellent experience from them. I live south of the River and I wonder if we had different representatives than other areas. I cant understand some of the reviews. It is the customer choice to except a quote. So if you don’t like what is quoted,move on. If you didn’t engage the quoted price,they haven’t ripped you off. Always get more than one quote,simple.
Lying, cowardly cheats. Do not engage!
I called Pascoes to unblock my toilet. The agent that came out to provide a free quote said the only way to be sure the blockage was removed was for them to perform a Jetta clean or hydra jet from both ends of the pipe (toilet end and Street end) and this was expensive -$1080. I did balk a little at the cost but was assured that this was a complex and thorough operation and the only way to be sure. So I agreed. An hour later a plumber showed up. He snaked the toilet from one end, said he had pushed the blockage further down the pipe and that he...couldn’t guarantee the work. There was no hydra jet and no approach from the Street end of the pipe. Snaking a drain is very different from hydra jet. After sending 3 emails with no reply I called Pascoes and was told that someone would come out to my property the next day and fix the issue. I waited all morning and it wasn’t until lunchtime that someone from Pascoes called me to tell me the job had been done. This was simply untrue. I queried their lack of a guarantee and why the work done was not as quoted and the guy said he would follow this up and then hung up the phone. I heard nothing for the next 3 days so called again. After hearing my name & job number I was told there was no manager available to take my call and someone would call me in the morning. That was this morning and there has been no call. These guys rely on people being ignorant of the difference between snaking a drain and hydra jetting. They did not provide the service I was quoted and have ducked me at every turn. What they have done is likely made my problem worse.
Last couple of weeks we had one of those toilet smellies go down the toilet which caused the toilet water to slowly drain away. I called pascoes to come out and give me a quote for the job. The salesman was very polite and told me that my toilet would need to be replaced and the pipes exposed under a concrete pad on the outside of the toilet. The cost of the job $920. I questioned him to why he couldn't put the camera down to check where it was his answer was it doesn't work that way. Told him I would think about it as I couldn't condone spendi...ng that much money. Long story short my daughter contacted our usual plumber who put us in touch with someone that could do the job. The plumber came out used the camera and a high pressure hose and cleared the toilet he also found another blockage in the line with the camera and cleared that. No new toilet required no concrete pad smashing $310 a $610 saving. Please be careful who does your work at least get a couple of quotes don't be conned into anything!!
Recommend you get a second quote
The tradie was professional to deal with and came on the same day however I was quoted $1600 to replace a toilet that was continually running as parts apparently could not be sourced for my model.
Got a second opinion and it was fixed in 10 mins for $150 by the other company.
Mind was actually blown when I googled “Pascoes reviews” to find 277 one star reviews, all seem to be the same theme of overcharging. Do your due diligence.
Faith in Customer Support was amazing!; Knowledgeable and Helpful over the phone. I had a switchboard and smoke detectors that needed replacing. Service was prompt and very affordable. Well worth the cost!
The reviewer stated that an incentive was offered for this review
2 people came to quote the job, some lady in high heels and clip board that didn’t say one single word the entire time she was in my house The actual plumber started to try to tell me that it’s a complex job and that “heaps of work needs to be done” just to be clear, it was a dripping tap. They quoted $1700. I rang another local plumber and he has done the job for $140.
How! And I mean HOW do they even sleep at night ripping honest people off like this? It’s literally so bad. And the lady with the clip board is a disgrace and shouldn’t be marching around peoples homes like it’s their own.
Hopeless hopeless hopeless
Had a really bad water leak from a t joint under my brick paving that gave me a huge water bill.
Dug up my brick paving to save money and cut the tree roots away and replaced the connection so we could have water over the weekend.
Called Pascoes and made an appointment for a plumber to check the complete system and sign a form for Watercorp. The appointment was 7am to 11am.
So I'm up at 6am and at 10.35am I get a phone call from Pascoes telling me that the pumber won't come out unless there is a leak to be repaired.
So so angry.
So contacted BP&G plumbing and no problem.
If I was happy with Pascoes I would have used them for my bathroom reno and greywater plumbing. So that work will now go to BP&G plumbing.
Learn from this Pascoe
[name removed] agreed on lots of things that were wrong with my water heater. We agreed on a price. He just wrote replace water heater on the quote - my error. That was all they did, none of the other stuff that was agreed on with an inflated price. Paid $1,500 for 1 hours work. Tried to talk to them they didn;t want to know. Shocking and disgraceful behaviour.
Would have given zero if possible
Its always embarrassing to be conned but these guys are blatant and actually lie and cheat to gain business. How they are still operating is hard to determine with all of the similar stores of unethical practices.
They lied to me but I'd paid for an urgent job so now they ignore any calls and do not return calls. Please take heed and do not use these guys under any circumstances.
Got them out to replace washer in dripping tap. They refused saying my electricity wasn't earthed properly and they couldn't touch the tap by law until I'd had it rectified. They pushed me into paying $4400 for an electricity safety package so I could fix the tap!!! Then they came to fix the tap and told me it needed replacing costing $300 but waived that cost when I kicked up. Then it turns out the new fuseboard they installed was too big for the meter box, causing the meter reader to damage it when he shut the door (the door hinge broke it because it was too big for the space). This was the first time I ever used Pascoes, there wont be a second time! Avoid the upselling, false information they give vulnerable people.
Absolute Time Wasters
No show and no contact made to advise. Wasted 5 hours of my time. Ridiculous excuses made, when a simple call would have been courteous. Terrible customer service. Don't bother.
Avoid Pascoe's at all cost
NEED plumbing or electrical work? Do not, I repeat DO NOT use Pascoe’s. We were ripped off big time, and there’s many more on line with similar stories.
A blocked toilet meant we didn't have the luxury of getting quotes.
We were told it was a big job and would require a follow up and could cost $2000 to $3000.
But sign here and it will only cost $1000. Panicked we did.
Pascoe's subcontact tradies and the guy who did the job was great. But it only took him 20 minutes with no follow up needed. Talking to other plumbers the job should have cost $...
Go elsewhere, do not even consider using.
Pascoe’s have been ripping customers off for years and yet somehow they still manage to exist. Do yourself a massive favour and look elsewhere.
I managed to get a 2nd quote and it saved me big time.
Wish i had read reviews first. They did it to me too
Ive been scammed, electrician (Dion) comes out, wont plug my machine in to see if that was the issue why the board has tripped. Orders me a $330 machine test. Another one of their electricians comes out and plugs the machine in, no testing necessary. They are still demanding i pay $330.
Now im wondering if my instantaneous hws just needed a part, instead, i was charged $3750 for a new tank system. We trust the experts to consult us honestly. They need to be stopped.
Im taking this to the next level for all of us!
(Same electrian/salesman slams previous work done by other company, and tries to bully me into getting a whole new metre box layout - over $4k)
Questions & Answers
Why is this dishonest company still in business?
That's what I woukd like to know. Somebody needs to report them to consumer affairs.
Consumer Affairs And Plumbing Licensing Board Are Very Aware Of This Company. Totally Unethical Business Practices.
Yes they may be aware but they do not do anything about it. Pascoes clearly breach Aust Consumer Law (ACL) in a number of areas yet nothing is done.
Hi there, Question please. I have a blocked sewer pipe which needs unblocking. When Pascoes quote for doing a plumbing repair job, do they charge by the hour or do they charge by the job in question ? Im a pensioner so checking around first, before i call the plumber out.
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