PatPat

PatPat

 Verified
PatPat
3.7

497 reviews

PositivevsNegative
68% · 340148 · 30%
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Return Claim MadeYes · No
Product Quality
3.6
Shipping
3.7

Reviews

497 reviews
elli s.
elli s.
  Verified

patpat experience

I had a terrible experience with patpat
The size chart and quality is so bad. Price was expensive.the website photos of items looks nice but the clothing were not the same as the website photos.
I have to pay alot to do the return and the process of returning items is very complicated as I had to do the return manually by writing down their address as they did not provide return label . So I decided to donate them instead of pay for return and not get my money back .so I lost alot of money by purchasing via this website.
Gennq
GennqSouth East Queensland, QLD2 posts
 

Surprisingly satisfied

Surprised after reading reviews on here that my items arrived and are fine. The quality is what i expected for the price (on par with Big W) and the delivery company were easy to communicate with after a missed delivery (the postage label was damaged so was sent to number 5, not 55). Show details
Product Quality
Shipping
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Sirly E.
Sirly E.3 posts
  Verified

Shocking delivery

I love patpat but until they change their delivery partner (currently TOLL/Team global express) I won't order a thing
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Lucy
Lucy2 posts
  Verified

Order for childrens clothing

Received the items I ordered in a timely manner, however not very happy with the quality of the clothes. I could purchase the same quality from shein. I actually thought for a minute it was steins clothing because of the way it was packaged. Anyway, I wont ge ordering anymore from them Show details
Product Quality
Shipping
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Jji27
Jji27Hunter Region, NSW8 posts
  Verified

Shop at Shein instead!!

I love the fact you can get things that are are different, but it is definitely not worth the price they are charging. Shein do some identical items, at half the price. Would not recommend Show details
Product Quality
Shipping
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Kris Prince
Kris PrinceSydney, NSW2 posts
  Verified

Terrible quality. Didn’t even last 1 wash

I purchased some clothes for my baby, trying to be organised I bought ahead of time. When I washed it, the decal almost entirely came off. When I contacted them for a refund, they said despite the fact that my baby isn’t even born yet, so the clothes haven’t been worn, I purchased outside their 30 day refund policy so they refused a refund. I don’t know any mum that wouldn’t be buying newborn clothing ahead of time. So don’t waste your money here. You’ll be lucky if the clothes last a wash, let alone even 1 wear. Show details
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cheryl
cherylHunter Region, NSW
  Fair Incentive Verified

baby clothes

This company rates well above the top 10! Although I was quite concerned when placing my order because of the low cost and offer of free shipping if I spent x amount (which was under $100), the baby clothes I received were such good quality that I will definitely be ordering again. The prompt delivery was a bonus to start with! Kudos to you Patpat and thank you for NOT making online shopping stressful and being TRUE to what you advertise! Well bloody done. PS...I have noticed the questions below stating if I was offered a reward for submitting this review? Yes I did read that, but that ins't the reason I am writing this review. I would have done regardless because you deserve the shout out!!!!. Show details
Mehreen Hussain
Mehreen Hussain3 posts
  Verified

Waiting for order to arrive

Hey its been 5 days and estimated delivery time was 3 days, i didn't receive my order yet.. Unable to contact Patpat, as there is no contact number, no emails
Nishita
NishitaGreater Melbourne (Outer), VIC
  Verified
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Natasha L.
Natasha L.Central Highlands and Goldfields, VIC
  Verified

Poor quality wrong sizing. Very disappointing!

If you purchase anything from them I would highly recommend paying via Paypal to protect yourself as chances are you will not receive what is ordered or advertised on their website and trying to get a refund is a total pain. The items we got are nothing like advertised. Poor quality wrong sizing. Very disappointing!
Astrid
AstridGreater Melbourne (Inner), VIC3 posts
  Verified

Quality clothes, great prices, good customer service and fast shipping!!! Highly recommended!

Happy customer!!

It always a pleasure to shop with Patpat, beautiful and quality clothes, excellent customer service and fast delivery.

This time one of my item was slightly bigger and I reached out to customer service, which I was assisted by Phoebe a very efficient, kindly, honest, polite and very knowledgeable staff who assisted me with getting the right size of my item, without having to return the original one and it was given to me as a gift! Woow!
This is a real good customer service!! Highly recommend Pat pat to anyone and you won't be disappointed!! exchange process are stress free and makes life so much easier!!! Couldn't be happier!! Show details

Indu
InduSydney Surrounds, NSW6 posts
  Fair Incentive Verified

Bad quality and hidden charges. Bad customer service and bad communication

Firstly hidden charges at checkout didn't mentioned and no warning money will charged in USD. We can easily get better quality in Australia with that price.after first wash clothes colour got faint, stitches got off and lint on clothes after wash. Customer service and communication is poor. Think twice before buying. Hidden Cost and bad quality. Size issues i m on size but i ordered L size but L didn't fit me as well too small. Cannot get refund. Make sure you convert in USD before thinking it's cheap. Be aware from hidden charges. Bank charge international convert rate as well. Hard earnings spend wise. Thanks and good luck
Bryan Lee
Bryan LeeGreater Melbourne (Metropolitan), VIC3 posts
  Verified

Some of the items are crab

I bought several items from Patpat and an electric is unusable and you can't get a refund, a 4-5 years old clothes is too small, another item is crap. Show details
Product Quality
Shipping
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genessa l.
genessa l.New South Wales
  Fair Incentive Verified

Affordable yet fabulous!

Loving all the outfits I bought in Patpat as it is so affordable yet fabulous looking for my bub. Good quality clothing and easy to navigate the apps when searching for specific outfits.
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Kym P.
Kym P.Perth, WA2 posts
  Verified

Missing Order

I placed an order decent amount of baby girl clothes for a gift tracked to with driver then it just never arrived sent message to courier company to be told that parcel has been stolen and I need to contact sender.. so far have sent two emails and waiting on response… Show details

Questions & Answers

Sharmila K.
Sharmila K.

I am from Fiji ...the prices shown is it AUD or USD?

Anita P.
Anita P.

Hi..I have bought some cloths for my kid a month ago but couldn't receive it yet.Already try to contact and get my things but couldn't get anything..when I tried to track parcel it hasn't been shown..before I received a mail and saw that nobody was at home while delivery but it should be on the nearest post..so annoying..no one has helped me..could you please reply me.
Thanks a lot

Tipene E.
Tipene E.

Is Patpat an Australian company and how long dose a order take to arrive to Perth

veerpal manes
veerpal manes  

yes it is a Australian company,i think 3-4days because i ordered from newzealand

ACC
ACC  

Hi, some stuff are send from their China warehouse, so it will take about a week or two to arrive. I believe is Australian company but warehouse in China.

mhaloush
mhaloush  

They are online thieves. Stay away from them

See all PatPat questions

Details

CategoryOnline Shops and Mother & Baby Shops
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $44.04
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