Great customer experience, and love the mattress.
These guys are awesome. After a horrible experience with a memory foam based mattress causing insomnia, decided to check these guys out. Visited their warehouse to try out a latex mattress. Olivia was super helpful and ran me thru the options. Ended up purchasing and this mattress is probably the best i've had. Comfortable, not too soft nor too hard. No more offgassing and insomnia. Recommended if you have any doubts to go check these guys out.
Purchased in March 2021 for $1,200.00.
Terrible partner disturbance. Will be returning it.
Unfortunately I will be returning the mattress and topper because I can feel every little movement that my husband makes. It is also not as comfortable as I had hoped and my husband and I feel as though we are falling off the edge. We have 3 Koala mattresses and I will be buying another. The reason I bought the latex ensemble is because I like that it is made from all natural materials and latex mattresses can last for 30 years.
Purchased in January 2021.
- Verified purchase
Highly recommended for Paraplegics or people with nerve pain.
Wow, this Topper was a life changer for me.
I’m a paraplegic and suffer from a lot of nerve pain in my legs, and lack of butt muscles causes pain when I sit/lay on it. My quality of sleep was terrible and I woke with pain to many times a night to remember. I wasn’t getting any deep sleep at all.
From the first night, I slept on the topper my quality of life improved. I couldn’t believe even the pain in my legs was reduced. I purchased the plush as I have to sleep on my side and I couldn’t be happier.
I have since ordered one for my parents.
Also, no chemical smell at all out of the box. I had previously purchased a memory foam topper that I had to return as the chemicals made me cough and hurt my eyes. I did not sleep one night on it.
Purchased in September 2020 for $439.00.
- Verified purchase
Super comfy, quality materials, long warranty
I've been sleeping on my queen size Fern mattress for a couple of weeks now and am very impressed. It's incredibly comfortable, and my shoulder pain has been improving as a result. I'm a side sleeper, and I find that the medium side (without any topper), is just right for me. I'm actually a bit surprised that it's called a medium mattress - personally I would have described it as soft, but I guess it's all relative, and putting the topper on it would of course make it softer, while flipping it would make it firmer.
I did a lot of reading on al...l the different mattress-in-a-box options, and decided on the Fern for a few reasons, including the all-natural materials, environmental credentials, value for money, and transparency regarding manufacturing costs, The warranty length of 25 years is pretty remarkable, and inspires a lot more confidence than the usual 10-15 years. Customer service has been great too and I would confidently recommend this mattress to others, With all the firmness options, I imagine it could accommodate most people's needs.
Purchased in October 2020 at fernearth.com.au for $1,249.00.
- Verified purchase
Onto my second Fern mattress. I ordered and started sleeping on my first mattress in May 2019. It was easy to unroll and set up, hardly any smell and I was told in an email I could start using it straight away! I'm extremely happy with my mattress. It is soooo comfortable on both the medium and firm side. My partner and I can move and roll around in our sleep without disturbing the other person. . After about 9 months of mattress use, we were preparing for our move and I noticed some mould on the underside of our mattress. After some photos and...emailing back and forth, Fern offered to send us a new mattress completely free of charge. We had been using the mattress on the correct bed base, with a mattress protector and regular air circulation in our room, so I suspect this one may have been defective. New mattress delivered with no fuss. Have been sleeping on it for about 4 months and it is still wonderful. In regards to heat - I've found this mattress no hotter or colder than any other basic mattress I have used before. In fact, I find it is very good for temperature regulation. The quality of the material is VERY good. We have also noticed no sagging or loss of shape with either mattress. We chose the mattress for the eco materials and to try to get as natural of a mattress as possible. If this is what you are looking for then Fern is the way to go! I did a lot of research to find my mattress. Overall I'm very happy with the quality of the mattress, the delivery time frame and the response from customer service. Big shout out to Chris for his help! (Side note: The mattresses are very damn heavy (we have a king) - we moved ours between houses once and it was a mission. Making the bed is a workout. Swapping it over from one side to the other will probably take two people.)
Purchased in May 2019 for $1,349.00.
The Perfect Package
I received my mattress, topper and pillows in early August. Firstly I was so impressed how beautifully everything had been packaged so carefully with swathes of protective material and beautiful strong boxes for the journey from Victoria to Perth. Since sleeping with my Fern package I couldn't be happier. My bed is super comfortable and I love my pillows. So glad and completely satisfied that I chose Fern especially knowing that all the materials are 100% natural. I feel I have made a great choice in Fern. Thank you.
Chris Fitzsimmons, Perth
Purchased in August 2020.
Great mattress but too soft for me.
I bought a queen size and topper for a guest room and a king single and topper for myself with some trepidation as I have a chronic back injury and shoulder/neck pain.
I like a really firm mattress and sadly as much as I love this company and what they are trying to do, for me personally the topper makes the whole thing WAY too soft for me..
I lasted 3 nights on the combo of fern mattress and topper but woke up sore each morning and just didn’t like the sinking feeling anyway so I rolled it up and haven’t touched it since.
I would have r...eturned it but I only unpacked the queen size upon arrival...and then when the king single arrived I didn’t get around to setting It until 3-4 months ago (well out of the 100 days) after it arriving maybe Dec/January? They are heavy and awkwardly floppy (think old style futon) to move so being on my own I had to wait for some to help. But that’s the nature of the beast I suspect!
Purchased in November 2019 for $2,896.00.
Seems too perfect
I have lower back and neck issues and have bought three new mattresses in ten years looking for a mattress to help me sleep well.
After having the mattress for a week, I am waking refreshed and in no where near as much pain as with my last mattress. It’s very comfortable, while at the same time is supportive. I sleep on the medium side and also have the topper, in the king single size because I am on my own. There was a slight smell after opening up the mattress but after one day that was gone. Wonderful value for money, compared to other places selling latex mattresses, so I am very happy with my purchase and would completely recommend this product.
Purchased in July 2020 for $1,400.00.
So comfy! Highly recommend
I originally bought an ergoflex mattress 4 years ago and have found it too firm on my back as a side/stomach sleeper. So instead of buying a whole new mattress i thought i should buy the fern earth mattress topper and see how it goes. It has made a huge difference and really softened the mattress up, it has also cooled down the ergoflex which i was finding a little heating. Also quite high quality materials and i like that it is low toxicity and natural. Very happy with purchase.
Purchased in July 2020 for $439.00.
What an experience!
For years now my wife and myself woken up in the morning tired and with pain in our hips and back. Being both in our 50s we believed our age would contribute to most of this pain and we never actually questioned our old mattress.
After only sleeping for two days on our new King size Fern Earth mattress most of the pain is gone. We feel really relaxed and pain free in the mornings. And we have not even installed the topper yet as it is on back order. I definitely highly recommend this product. Thanks
Purchased in May 2020.
We love our fern earth mattress!!
We purchased our fern mattress 4 weeks ago in attempt to help my asthma and hayfever. Since purchasing the mattress my hay fever has settled and asthma improved. The mattress is very comfortable and my husband tells me that he is sleeping better too.
I noticed a very minor latex smell when we first unboxed the mattress, however this settled in a few hours. (This was a definite natural latex smell, not chemical) I am very sensitive to smells and chemicals, however I did not experience and adverse effects.
We purchased the mattress Only initiall...
Purchased in April 2020 at Fern for $1,250.00.
Great quality and value
We purchased two single and two queen mattresses to replace our household mattresses. As a health-conscious family, with relatives that stay with asthma and one with a chronic respiratory condition our home is built with non-toxic, low VOC materials. We were looking for mattresses that reflected these principles and after some considerable research, we discovered the fern mattresses. Not residing in Melbourne it was difficult to see or trial the mattresses. Chris went out of his way to meet with us and show us the mattresses on the single day w...e were in Melbourne for other appointments. We were impressed with their comfort, build quality, materials and the advertised company ethics. We ordered four mattresses and had them delivered to our home. They are extremely comfortable, stylish, simple and effective. It’s nice to have the choice between Medium and Firm (we decided Medium suited us best). We were a little concerned that the mattress edges would ‘collapse’ with two people, however, the materials are very supportive and you can sleep right to the edges of the mattress. We found the price-point to be extremely competitive, especially for the queen sizes. We highly recommend these mattresses for anyone looking for an alternative to the conventional spring-type mattresses that use a combination of toxic chemicals and materials in the manufacturing process. Thanks, Chris for your service. Kind regards, Dev and Jo.
Purchased in February 2020 for $1,000.00.
Great mattress, fantastic customer service!
While researching latex mattresses I came across Fern Earth. Their product sounded great and was quite a bit cheaper than other brands. There was a 10 week wait period, but we were in no hurry so decided to place an order. We ordered the Med-Firm mattress and found it a bit on the hard side for us (we had been sleeping on a pillow top innerspring previously), so decided to order the mattress topper. The two combined are perfect! The bed is a perfect combination of being comfortable, yet supportive and has that 'oh yeah' feeling when you hop int...o bed at night. Whenever I contacted Fern throughout the ordering/waiting process, I always received really quick responses. Fern even contacted me to refund me some the delivery fee that I was charged for the topper, explaining that the incorrect amount had been charged at check out. This was a really lovely gesture on their behalf as I would have never known. I wouldn't hesitate recommending the mattress to anyone and experienced nothing short of fantastic customer service throughout the whole process.
Purchased in January 2020.
Comfortable and well priced.. a tad on the soft side
As another reviewer had noted, the firm side feels rather soft and it is right on the verge of being too soft. I couldn't imagine using this mattress with the topper. I don't seem to wake up with back pain so i'll stick with it, but I would definitely have preferred it firmer. The mattress I received does have handles, but they aren't really strong enough in relation to the weight of the mattress so much care needs to be taken not to rip the stitching. There was a bit of a rubbery smell upon opening but that seemed to dissipate after a few days.
I found the company pretty easy to deal with, communication from Chris was good and a refund was handled promptly for a pillow that I returned. Thanks.
Purchased in January 2020.
- Verified purchase
Best mattress I've ever bought
I've had this mattress for 10 months now and it's still as good as the day I received it. It's all natural, no chemical smell, great payment options, and fast delivery. There has been no change to the shape and I don't rotate it. I intend to buy the mattress topper soon.
Purchased in May 2019 at Fern Earth mattress for $1,149.00.
Love, love, love my new mattress!
A massive thanks to the amazing team at Fern Earth for taking my sleep to a whole new level. I've had my new mattress for about a month and soooo happy with the luxury quality and the highest of standards it's been manufactured too. The double-sided firm and medium options are genius, and knowing you're sleeping on a mattress that's free from toxins and petro-based foams, means it's absolutely worth the investment! Totally 110% recommended!
Purchased in January 2020.
Love my new mattress!
I've had my Fern Earth mattress for two months and absolutely love it!
I use the Medium side and find it very supportive, super comfy, and I love that it retains its shape evenly. I feel especially comforted knowing it's natural and non-toxic. My favourite mattress to date!
The customer service was excellent, delivery was fast and it's excellent value for money. Highly recommend.
Purchased in November 2019 for $1,099.00.
I am in love with this mattress!
So soft but supportive, it makes me feel weightless. I wake up feeling so good. The only down side is now the kids dont want to sleep anywhere else :-). customer support was also really great.
Purchased in November 2019.
Claims to be natural latex, but is not. Manufacture process involves using chemicals, which leech into the air and have given me terrible sleep, just being in the room has caused me to feel nauseous, constant sneezing, in spite of otherwise clean and hygenic room.
Have had to use two thick sheets on 3-day rotation just to deal with off-gassing smell and toxicity.
Non-refundable after your trial.
Comfortable mattress otherwise if I use a mattress topper.
But they need to make people health in mind and not just profit.
Purchased in July 2019.
Bit of a saga, but comfortable mattress & got my money back
Mattress is comfy, we preferred the softer side.
My partner's back pain reduced for the time we had the mattress (about 4 weeks).
Free trial is real and they will return your money after salvos pickup apparently without you having an 'acceptable' reason.
Good value for money compared to other latex companies.
Latex is a much superior material to other spring mattresses we've tried.
Smell not bad after a day.
Delivery time was OK to Tasmania.
The company provided free delivery as we are metro Tasmania, so they acted as advertised.
We thought the mattress was thick enough without the topper....
Purchased in September 2019.
Questions & Answers
You can't flip the topper over for airing? What is the difference between the material used for the topper's cover against 'normal' cotton?
Not that you can't flip it, but there is no need to. Latex has an open cell structure which means airflow is generally good. Since latex is super resilient, you can be assured that it will go back in shape despite repeated nightly use (usually flipping a mattress or topper applies to other materials that tend to wear out faster). If you do like the idea of flipping the topper over, no issue with that either.
The cotton we use is GOTS certified organic, and that applies to the fabric cover, the tape edge and the wadding between the cover and latex. Organic cotton are grown with little to no harmful chemicals and the production process has a lesser impact on the environment.
Hope that helps! Do reach out to us if you have other questions.
Just wanting to know what company you mention will match the Fern Earth price for a latex mattress? Thanks
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