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Peoplecare Health Insurance

Peoplecare Health Insurance

3.7 from 65 reviews

Reviews

Review distribution

5 star
34
4 star
5
3 star
9
2 star
6
1 star
11

YY OZ

YY OZ

  • 2 reviews

After being a member for Nine years and what help do you get ZERO

published
Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily
Claim MadeNo
See all answers
1 comment
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance

Would not recommend Peoplecare to anyone based on my experiences

published
Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Claim MadeYes
Claim DateApril 2019
Claim ApprovedNo
See all answers
1 comment
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance
EO1

EO1Melbourne

  • 3 reviews
  • 2 likes

Very disappointed

published

I have been with peoplecare for 33 coming to 34 years. I now have my child and husband with peoplecare. My policy payments are directed debit so payment is always made. Recently, my child has required an item that costs $1500. However upon calling peoplecare and going through nearly a week process of providing documents we were rejected for more help. Only being able to claim $200. After research and speaking to other companies, they offer more in return and willing to waive my waiting periods. Loyal members do not get looked after. Doesn’t matter if you’re 3 years or 30. They will put you through a process to be rejected in the end. You pay for insurance to get close to nothing in return. Poor effort Peoplecare.

Insurance claim madeYes
4 comments
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance
EO1
EO1

It’s not a special benefit if health aids are already covered on my policy.......

EO1
EO1

It’s funny you write special benefits when my policy already has health aids of $200. I can screenshot this and post it here for you?

paul

paulTownsville

  • Verified customer

Misleading

published

I have been a member with Peoplecare since 2011
I pay $341 a month I am a loyal member
I was diagnosed with kidney cancer and needed an urgent operation
I contacted Peoplecare directly and quoted them item numbers to confirm I was covered for these procedures.
I thought I would have peace of mind with Peoplecare that they will take care of my expenses, I had prepaid $5392 in surgical and hospital fees.
What did I get back from Peoplecare $322
I am very disapointed

Insurance claim madeYes
3 comments
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance
paul
paul
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance

Marika Silwedel

Marika SilwedelYarra Glen

  • 7 reviews
  • 1 like

Great company

published

Been with CUA healthcare for 2 years now.
They've been excellent.
Great customer service.
Quick to get back to you and super fast at reimbursing when claiming.

Insurance claim madeYes
3 comments
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance

Hi Marika! Are you a Peoplecare member or with CUA? It looks like you’ve reviewed the Peoplecare page by accident - oops. But thanks for the 5 star review! ;) Take care – Brooke @ Peoplecare

I am a member, I wrote Cua as opposed to peoplecare

Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance

Oops - our bad, we were just making sure. Well we're glad you're with us, Marika! And thanks for the fabulous review, I'll be sure to pass on your lovely feedback to the team. :) Take care - Brooke @ Peoplecare


BartholemewH

BartholemewHYour Mum's

  • 2 reviews
  • 2 likes

Good at taking payment and that's about it

published

Paid my premiums for years without claiming a single item, payment method failed and when I called to rectify and pay up to date they told me my cover had been cancelled and my cover level was discontinued anyway so I would have to sign up and re-start waiting periods. An excellent opportunity to look for an alternative provider.

Insurance claim madeNo
1 comment
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance

Lesley

LesleyAU

  • 6 reviews
  • 5 likes

Raising premiums and less choices now

published

Even though customer service is generally good and friendly , really disappointed they have raised premiums again and now have cut further choices of hospital cover. They said the intermediate cover may come back with different benefits. The sad part is we have no say in anything about this regardless of your family or individual situation.

Insurance claim madeNo
1 comment
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance

Maz

Maz

  • 3 reviews
  • 1 like

Always helpful

published
Insurance claim madeYes
1 comment
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance

I love Peoplecare

published

I have been with Peoplecare since 1967 when it was Lysaghts. I have always found them helpful, polite and ready to listen. In fact they have at times gone above and beyond to help me.

Insurance claim madeNo
1 comment
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance

Aww you’re making us blush Ann! Thanks for the kind words, we love to know our members are happy with us. Here’s to many more years to come! Take care – Brooke @ Peoplecare

Chronic

ChronicWollongong

Be careful and read fine print for unexpected expenses

published

Ordinary. Questioned out of pocket expenses over and above excess and I was told how lucky I was that the fund pain $19k in medical costs. We have paid into the fund over 20 years. Please

Insurance claim madeYes
4 comments
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance
Chronic
Chronic
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance

Doug

DougBrisbane

Excellent Health Insurance Product and Service

published

I've been a member of Peoplecare (and BHP Industry Fund predecessors) since Jan 1997. The policy has always been competitively priced and the customer service, including refunds, etc, exceptional. Previously I was with Medibank. Chalk and cheese.

Insurance claim madeYes
1 comment
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance

Wow Doug - 21 years! We hope you’re with us for many years to come. :) Thanks for the 5 star review and kind words. I’ll be sure to pass on your lovely feedback to the team. Take care – Brooke @ Peoplecare


Jacky

JackyZetland

  • 4 reviews
  • 3 likes

Long Term customer - Poor service received Peoplecare are a joke

published
Insurance claim madeNo
3 comments
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance
Jacky
Jacky
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance

Hi Jacky, just letting you know your refund has been organised today. If you need anything else, please don't hesitate to contact us. Have a lovely Christmas - Anita @ Peoplecare


long term member- totally disgusted

published

totally disgusted in how I was treated and how a claim was handled, exceptionally poor customer service not only from staff but from a supervisor, what a joke, looking for abother provider

Insurance claim madeYes
1 comment
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance

Poorcare, but they look great

published

I was with BUPA overseas after many years wth HCF in Sydney. I thought the look and feel of Peoplecare was attractive. Very approachable, good people with good intentions. That's all marketing. Fantastic marketing. When it comes to the nitty gritty of what you get - it's a complete rip off. Beware the waiting periods. Where are they disclosed? Up front like the friendly casual look and feel? Nope. And I've never ever experienced waiting periods like these guys - astonishing. I just wanted to claim cover for getting some glasses and a regular check up at the dentist. Nope.

Insurance claim madeNo
1 comment
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance
Ja

Jahornsby

  • 34 reviews
  • 39 likes

Rude, condescending, deceiving, have to follow up with claims, or else they don't pay.

published
Insurance claim madeYes
7 comments
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance
Ja
Ja
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance

Hi Ja, I've sent you a private message asking for some more details as I would really like to look into this issue urgently. Please reply to the private message and I'll look into this straight away for you. Take care - Brooke @ Peoplecare

Hans

HansMelbourne

  • 7 reviews
  • 1 like

Pretty Good

published

I bought extra health cover from them before, they were pretty good with customer service and claim. Was happy with them. I didn't feel I needed the extra cover, so I cancelled it, and they helped me with the cancellation straightaway. If I were to get extra health cover, I think I'd choose them again.

Insurance claim madeYes
1 comment
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance

Thanks for the great review, Hans! It’s nice to hear that your experience with us was so easy. If you ever want to join back up, please visit peoplecare.com.au or give us a buzz on 1800 808 700. Take care – Brooke @ Peoplecare


Pookie

Pookiewollongong

  • 9 reviews
  • 9 likes

Good while it lasted - leaving today.

published
Insurance claim madeYes
1 comment
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance

Sanjeeva

SanjeevaAU

  • 15 reviews
  • 22 likes

I can't complain...

published

We have been with them since 2012. During this time, we had 2 child births plus couple of other claims. All our claims were promptly settled. Compared to what we paid in 2012, we now pay $1000 more. I think it is the case with all health funds out there. I still think they are quite reasonable compared to the service we received.

Insurance claim madeYes
1 comment
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance

Thanks so much for the review, Sanjeeva! I’ll be sure to pass on your lovely feedback to the team and I hope we can continue to make you happy for many years to come. Take care, Brooke @ Peoplecare


Ian

IanMelbourne

Don't feel valued!

published

Just had our premium increase by 6%! Been with Peoplecare for 5 years and obviously they feel we don't qualify for the average increase. We even have the top cover. Feeling a bit taken for granted by them to be honest.

Insurance claim madeNo
1 comment
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance

Carel

Carelkariong

  • 3 reviews
  • 6 likes

Getting expensive....

published
Insurance claim madeNo
13 comments
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance
Carel
Carel
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance

Page 1 of 4

Questions & Answers

Steve

Steveasked

I am considering changing to your fund - I have been fully insured with my current insurer for over 30 years. We ran into an unexpected problem when they refused to cover tests in Emergency before admission. What is the policy at PeopleCare

2 answers
Michele
Michele

no idea

Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance

Thanks for getting in touch Steve. Sorry for the late response, we only just came across this one. Most funds don’t pay towards tests in emergency as the hospital considers you as an outpatient until you’re actually admitted as a patient. However, the hospital should be upfront with you about this and the fees involved. I hope this helps, please let us know if you have any more questions. If you’d like more info on our available covers PM us your details and I can have one of our Customer Service Experts contact you, or give us a buzz on 1800 808 700. Take care - Brooke @ Peoplecare


JOHN G

JOHN Gasked

Hi what level of care is hip replacement covered...ty john.

2 answers
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance

Hi John! Thanks for getting in touch. Hip replacements are covered under our Premium Hospital cover as a Private Patient in a Private Hospital. You would then also be covered for rehabilitation after your hospital stay. We’d be happy to chat to you further about this to make sure you have all the info you need before joining such as excess, out of pocket expenses and waiting periods.

Please give us a buzz on 1800 808 700 or private message us your details and a time and date that would suit you best and one of our experts would be happy to give you a buzz. Take care – Brooke @ Peoplecare

JOHN G
JOHN G

0419879381.


Alice

Aliceasked

Hi, I would like to know which hospital cover covers endoscopy. Thanks

1 answer
Peoplecare Health Insurance
Peoplecare H.Peoplecare Health Insurance

Thanks for getting in touch, Alice! Endoscopy is covered in a private hospital on our Basic, Mid and Premium hospital covers.
We’d be happy to chat to you further about this to make sure you have all the info you need such as excess, out of pocket expenses and waiting periods.

Please give us a buzz on 1800 808 700 or private message us your details and a time and date that would suit you best and one of our experts would be happy to give you a buzz. Take care – Brooke @ Peoplecare


Get an answer from our members and Peoplecare Health Insurance representatives

Details

CategoryHealth Insurance
Contact Number 1800 808 704
Email Address info@peoplecare.com.au
24-Hour Phone Contact No
Online Live Chat No

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