On two seperate occasions they have charged me twice per order .on one occasion I ordered Saturday noticed the double charge emailed them right away, then received an email the next day (Sunday) saying the doctor has looked at your info and cheated you ..the order has been sent to pharmacy...on a Sunday .this seems.to be a rip off tactic people. Take your business elsewhere.customer service during time of dispute was pathetic.i told them what happened they simply said no it didn't.i had to show them screen shots of my order and bank account.id love to see results of analysis of there product!!?
- Verified customer
Very poor customer service
I have used Peptides for a while now and thought I would give this company a try as they had a product I wanted to add to my usual stack. They sent my order to me without notifying or giving me a tracking number. I only found out the items had arrived due to Toll leaving me notice which I didn't receive until the following day as I was busy with work. Because of Tolls policy I couldn't get my order for another day due to their policy and I had to go pick it up myself from the depot which is some distance away. I emailed them as I wasn't happy w...ith the situation, if they emailed me like they were supposed to with a tracking number I could have made the necessary arrangements to receive them. All they did was apologise, which wasn't good enough for me as they had cost me time and money plus maybe the quality of the products, they didn't credit me or give me any kind of compensation which I thought was pretty bad as I just spent a small fortune and expected a premium service. As for their products the jury is out as they didn't get the same affects or feel the same as when I get them from my usual trusted supplier, can't say for sure without getting them tested, I have my theories. All in all I wouldnt recommend them, their customer service is garbage. Won't be using them again any time soon!
First order went like clockwork...prompt attention to messages, emails,and the hands on involvement of the doctor was impressive and reassuring. They know their stuff and the layers between expert and customer is minimal. Makayla is a great help and an asset to the company. Looking at previous comments it seems they have removed the problems and have their A game now. SARS hurts but I'm told it's common . Looking fwd to seeing how their products work.. two days in.
Questions not answered
I have spent around $700 as a newbie. I would ask questions about dosing and would get very short answers. The dissapointing thing is lack of support. I really wanted to find a company that would understand my needs. I just felt like 7 days to answer a simple question was too long. Unfortunately you have lost my business to a competitor
Great advice, exceeded expectations!
With anything medical - you're always hesitant to trust quality and advice, particularly online. Not the case with Peptides Direct as I found the advice was tailored to me, my questions were answered over the phone by a Medical Professional and the product arrived promptly with all necessary instructions.
I was a bit nervous at first as it was my first time purchasing. But I was so impressed when I called Peptides Direct as I got to speak with real people here in Australia. The Medical team advised me on what was my best options to obtain my goals and I couldn't be happier. The product is great quality and all made here in Australia.
I highly recommend the Peptides Direct team.
Customer Service & Product Qaulity On Point!
I have used other companies to purchase my Peptides yet no other company has shown amazing customer service like Peptides Direct. My delivery came on time and the Medical Team even followed up with me to check in on my progress.
I highly recommend their service!
Professional and transparent
I called the team at peptides direct to discuss my needs and see if there is anything that can help with some pain I was having in my back. Basically weak for years since a construction injury.
They put me on a course of peptides after explaining exactly what they can do, they stepped me through the process and I got my order in. I got to have a chat with the doctor, he gave me more info and then issued the script and they sent it to be compounded. It was with me within a week.
A couple of months on and there have been improvements with my back as well as seeing more muscle definition and just feeling better in general. Will be ordering again. Thanks
Excellent Service, Great follow up to emails/questions and fast delivery.
Fantastic purchase experience, I was wary with some of the reviews listed here, however after a few emails I had the faith to give it a go.
The customer service was great and the order turned up on the day they had predicted.
After sales service has been amazing with many questions answered, if you are looking at trying these products give them a go.
Edit - 7 months after my first purchase I have these notes to add.
The products seems totally legitimate, on the courses I have taken, I believe I am seeing more muscle growth than standard weights routines should expect, (higher than should be expected normal muscle weight growth per week/month) however, it's not growth for free, you still have to work hard for it.
Fantastic Service & Product
Ordered my peptides 8 weeks ago. Received them within 7 working days, and have noticed an incredible change in my lifestyle. I am sleeping better, mood has enhanced at work and i am training a lot longer during my workouts. Very happy with my results and will be using the products again for sure! Customer service was fantastic as they were very knowledgeable and the follow up phone calls were much appreciated.
I waited for a week with the order status “sent to pharmacy”, they don’t answer their phones and the response is they’re sending express, a couple of days later I get an email from Australia Post that m6 order will be delivered in a week - $20 delivery flat rate, totally gauging the customer.
I wouldn’t use them again, waiting over two weeks for something that is supposed to be in stock is ridiculous
No results and bad service.
I first contacted peptides direct and told them what my order and location and asked for an ETA. It was a week late and they couldn't track package. Many phone calls and no results.
The product itself was the cream/lotion that you rub in between forearms before bed on an empty stomach. I have been talking these peptides for around 10 weeks as directed and have noticed absolutely no change with my quality of sleep, size, weight, skin and overall mobility and health.
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