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Reviews
Warranty Claim
Matthew from your Newington office did an amazing job on my vehicle. The exterior of my car was smothered in bird dropping stains and Matthew went over and beyond to make my car look brand new again.So happy with this product and the excellent customer service. Show details
After sales experience
I had some concerns about my interior coverage. I contacted the company and they were happy to explain how the process and product were applied. They addressed my concerns. I have no issues with the after service care. Show detailsRubbish
Sold permagard when purchased vehicle new, recently have had an issue with paint fade, contacted permagard regarding warranty and were told that our vehicle is not covered as the car maker puts a clear coat on. Bloody ridiculous to pay thousands for a warranty that is useless to us. Show detailsDO NOT WASTE YOUR MONEY
We were sold Permagard coating by Westpoint Star Mercedes dealer when we bought our car from them. She told us that Virgin use it on their aircraft which was funny as I was a pilot with Virgin at the time and if you saw the condition of the paint on our aircraft you would not use that as a selling point. Anyway it was discounted and was going to cost about half of what the ceramic coat on our other car cost so we went with it. The first wash after we got the car I could see the water was streaking rather than beading and sliding off the car lik... Read moree it does with our other car. I contacted Westpoint and they came up with the excuse that not all coatings are the same (roll eyes) . Then after a few months when there was actually water stains on the car after washing/blow drying/micro fibre towelling, I called Westpoint back and told them it was not working. They begrudgingly applied another coat and I could tell by the time it took it was a half you-know-what job. It was better for a little while but now after just over 2 years I am having to use another product to get the water to bead, which it still doesn't properly. She told us Permagard had a "lifetime" warranty as long as we owned the car but really it's such a rubbish product I can't be bothered wasting a day and going back again to get it applied for the 3rd time in 3 years. Meanwhile my other car with the very good/high end Ceramic coating is coming up for 3 years and water still flies off the car like it did when the ceramic coating was new. I can only guess that some of the high ratings for this product come from people who are not as fastidious with their cars, and/or have never owned a car that has had a good ceramic coating (1500 bucks plus)Warranty claim request ignored. DON’T BUY this warranty!
I’ve accidentally created superficial scuff marks to the front left side of my car and immediately completed and submitted a warranty claim request on the same day and uploaded everything they’ve asked . It’s been 2 weeks now and have not heard from Permagard. Called their customer service hotline multiple times, been told someone will contact me but nobody’s reached me. It’s infuriating and frustrating knowing I paid so much for a warranty I can’t even use. Do not buy it.terrible warrenty, never ever again will i purchase or consider them
i have had 2 window tints craze up, cannot see through them, from brand new purchase, first process went through dealer sales person took a while but got it done, now the dealer sales person can,t help. all goes through online portal at there head office, been waiting a week for them to contact me even when i ph them everday just to book in for a replacment because we can,t see through the window (dangerous) i will be spreading the word to all those dealerships (being in the trade) that they are having big problemswith there company...???
DO NOT BUY THIS WARRANTY
This warranty is absolutely worthless. Do not pay for the "extra protection" it is the biggest joke going. They use nothing better than products found at supercheap, and when you go to lodge a claim they wont pay it anyway.Not Recommend! Very Poor Service, long warranty claim response!!!!!
Do not purchase this product in dealer shop!Very bad service on my car, Lodged a warranty claim over 1 year and have a response last month.
Just waste my money!
Hi Kong thank you for your feedback, I'm sorry to hear you haven't had the best experience as of yet. It is confirmed your claim is currently being handled by our warranty department. Due to covid, st... Read more
aff changes and new business take over, this put a delay on all claims, I am getting this actioned as quick as possible for you.Does permagard stop wash marring?
After a certain amount of time using a wash sponge and drying towel you will get wash marring and swirls. What is permagard stance on this. As you can’t use a polisher to polish them out as that will void warranty what happens ? Show detailsGood morning, thank you for your review. I am sorry you have had a poor experience. Please contact me via email auto.warranty@permagard.com.au and provide your contact details. I will do my best to turn your experience around with us.
The after care service of Permagard is appalling
I needed to talk to a real person about removing tar from my car, I rang the office...had an online chat and the end result was Peanut Butter....WTH.....I spent $55000 on my new car and If I had my time again I would not spend $1500 on a jar of Peanut Butter Show detailsHi Nadia, thank you for your review. I am sorry you have had a poor experience. Please contact me via email auto.warranty@permagard.com.au and provide your contact details. I will do my best to turn your experience around with us.
Love it still - 6 yrs on !
When I bought my car 6yrs ago I was offered Permagard paint protection . Best thing ever . My beautiful metallic blue car is the same colour as the day I bought it and it's always parked outside. I recently had a problem with one patch of peeling paint on the roof ( ie the Permagard had failed in that area ) Contacted Permagard and they stood by their lifetime warranty no questions asked - they had the affected area repainted and Permagard re- applied I can't recommend them highly enough.Very poor quality and no after service
I purchased brand new Mercedez Benz GLE300D and got Interior and Exterior protection on the recommendation of dealer. Sorry to say but the water beads, internal marks, even the leather seat is getting wrinkles after only 4000 KM in 5 months. It looks like there is no protection done on anywhere on the vehicle. My other vehicle for which I had done the treatment from other company, with far less cost (less than 25%) still have no issues even after 6 years.I called permagard 4 times and it was told to me that someone will call me. I tried throug... Read moreh my dealer as well but no one called. and today got an message that wrinkles on leather seats are normal wear and tear (surprisingly only after 4000KMs) Total waste of money. They are dusting there hands off from the responsibility.
Hello Manjinder. We are very disappointed to read your comments, especially when wear and tear items like wrinkles is not something that our business warrants against. If you refer to your warrant doc... Read more
uments for the Leather; you will note that Permagard Automotive warrants that our product will prevent permanent staining of the treated surface from water, coffee, soda, milk or other commonly consumed food & liquids, sunscreen, makeup and baby formula as well as prevent discolouration of the treated surface caused by the harmful effects of ultraviolet light for the warranty period. I hope this clarifies everything for you. Should you wish to discuss this further, please feel free to contact me on 0499 701 743 Regards Adam Corporate Manager Permagard Automotive adam@permagard.com.au 0499 701 743Don't waste your money on this product when getting a new car. Get other detailers to do it
I got my brand new Mazda cx5 2 weeks ago which i have paid for additional costs with the permagard protection plan.I noticed my car colour became lighter/ more dull than it should be when I compared my car with my mate taking his car about the same time as me.
The water beads forming in lines all over the car, which it is not supposed to.
I am not sure if I should go to the car dealer or permagard for further discussion. Show details
Hi Yen, Thank you for your feedback. As the application has only recently been applied, please contact your dealership for assistance. Should you need any further assistance from Permagard please send an email to auto.warranty@permagard.com.au
retinted back window
No problems; they contacted me. Easy to get to store. Felt my car was left in very capable hands. Took only half an hour. Selena answered questions I had concerning "curing" of the tint and how long till "fully cured". Told me to call for any concerns.Dont waste your money, especially QLD
So after driving up to sydney ready to get the Permagard applied i was left with nothing, as they tell me its plastic, but all who have same brand its a fibreglass with gel coat,Yes, im not the only one having this issue
I paid for paint protection on a motorhome
Ive been told the fibreglass cone is not given paint protection
And we have decals on side which are not given paint protection, but in between the decals is white paint, which i find hard to understand if the technician applied the protection to this area, fiddly
Considering the cone is subject to the environment, insects hitting it when driving this area would of been covered, plus the decals Show details
Well after driving to sydney, left totally dissappointed as Permagard would not do the luton peak(cone) saying its plasti... Read more
c Even though we all with same brand motorhomes are been tol d its fibreglass with gel coatQuestions & Answers
Will a new vehicle logo stick to a car that has just been treated with Permagard ?
Hi, we bought our new car Kona hybrid on the 12th January 2024 picked up from the dealership and had the permagard paint protection, interior and tint done. But today I noticed there are few minor scratches in the car. Is this cover under the warranty? Thanks.
Is there a waiting period before the car can get wet after Permagard is applied?
No you can drive as soon as it's coated. Just remember that the coating is essentially a cheap wax applied via a rotary so you'll have to reapply some sort of sealant every two weeks.
Completely incorrect Saig and completely against our recommendations also. Your suggestion of adding a sealant will void the warranty too. @Joanne, the vehicle can be in the elements within 1 hour of coating
Details
Category | Physical Shops and Vehicle Accessories & Parts Shops |
---|---|
Type of Products Offered | Car Parts & Accessories |
Offers Fitting / Servicing | Yes |
Contact info for Permagard Automotive
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very typical sales,sales and sales $$$ women/men, push extremely hard for your $$$ then nothing ...... !!!???